3ffb3cs module 1

8/22/2019 3ffb3CS Module 1

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Module 1

Social CommunicationSkills


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Contents

Small Talk

Conversational English

Appropriateness Building Rapport


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Small Talk

Small talk is an informal type ofdiscourse that

does not cover any functional topics of

conversation or any transactions that need to be

addressed. Small talk is the art of initiating aconversation with a stranger or an old

acquaintance.


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The phenomenon of small talk was initially

studied in 1923 by Bronisaw Malinowski, who

coined the term "phatic communication" to

describe it.

The ability to conduct small talk is a social

skill; hence, small talk is some type of social

communication hence every effort should be

focused on striking a non offensive

conversation.


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Appropriateness

Oral communication is the ability to explain

and present your ideas in clear English, to

diverse audiences. This includes the ability to

tailor your delivery to a given audience, using

appropriate styles and approaches, and an

understanding of the importance of non-

verbal cues in oral communication. Oralcommunication requires the background skills

of presenting, audience awareness, critical

listening and body language


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Written communication is the ability to write

effectively in a range of contexts and for a

variety of different audiences and purposes,with a command of the English language. This

includes the ability to tailor your writing to a

given audience, using appropriate styles andapproaches. It also encompasses electronic

communication such as email, discussion

boards, chat rooms and instant messaging.

Written communication requires background

skills such as academic writing, revision and

editing, critical reading and presentation of data


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Non-verbal communication is the ability to

enhance the expression of ideas and concepts

without the use of coherent labels, through

the use of body language, gestures, facial

expression and tone of voice, and also the use

of pictures, icons and symbols. Non-verbal

communication requires background skillssuch as audience awareness, personal

presentation and body language


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The importance of communication in an organization can besummarized as follows:

Communication promotes motivation by informing and clarifyingthe employees about the task to be done, the manner they areperforming the task, and how to improve their performance if it isnot up to the mark.

Communication is a source of information to the organizational

members for decision-making process as it helps identifying andassessing alternative course of actions.

Communication also plays a crucial role in altering individualsattitudes, i.e., a well informed individual will have better attitudethan a less-informed individual. Organizational magazines, journals,meetings and various other forms of oral and written

communication help in molding employees attitudes. Communication also helps in socializing. In todays life the only

presence of another individual fosters communication. It is also saidthat one cannot survive without communication.
http://www.managementstudyguide.com/importance_of_motivation.htmhttp://www.managementstudyguide.com/importance_of_motivation.htm


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Employee Trust

Clear, open communication can create a sense of transparency in yourorganization, which builds trust between levels of employees. Where keepingemployees in the dark can result in resentments, tension, and a feeling of low jobsecurity, strong communication can help them feel valued and trusted. Opencommunication can reduce feelings of uncertainty and cluelessness about thestate of the company, which makes for a more-positive work environment and staffwho feel secure and safe.

Relationships

Communication is essential to building relationships between staff members andbetween levels of employees, both on a professional and social level. Anatmosphere of open communication makes it safe for employees to express theirideas; as a result, you will have the benefit of your staff's combined experience in

coming up with innovative solutions. Communication prevents employees fromfeeling isolated, builds teamwork, and creates a more collegial atmosphere in theoffice. When relationships are strong, employees are better able to trust oneanother and work together more effectively.


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Clarity

In an organization, confusion and ambiguity can create negative feelings and atense atmosphere. By making roles and responsibilities clear to everyone onstaff, you can give your employees the information they need to get their jobsdone; this is particularly important when your employees are dispersed orcome from different backgrounds. Communication reduces

misunderstandings and cuts the costs associated with mistakes. Collaboration

Communication can help your employees collaborate effectively, which willmake for a more-productive team overall. When you have multipledepartments who are working on different facets of the same project,communication can streamline the process and improve the end result. When

your staff talks openly to each other, they can communicate potential issues,requirements and feedback that can make the result stronger.Communication can ensure that everyone is on the same page and preventproblems down the road.


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Building Rapport

Rapport is a state where you not only trust

but also understand the person or persons

that you are interacting with. It is that state in

which you feel connected and often you will

complete each others sentences. The other

person will also feel understood and will trust

you too.


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Rapport is the ability to enter someone

else's world, to make him feel that you

understand him, that you have a strong

common bond."- Motivational speaker Tony Robbins

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