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EFFECTIVE COMMUNICATION SKILLS

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What is Communication?

COMMUNICATION IS THE ART OF TRANSMITTINGINFORMATION, IDEAS AND ATTITUDES FROM ONE

PERSON TO ANOTHER.COMMUNICATION IS THE PROCESS OFMEANINGFUL INTERACTION AMONG HUMAN BEINGS.

ITS CONSTITUTES :PERSONAL PROCESS

OCCURS BETWEEN PEOPLE

INVOLVES CHANGE IN BEHAVIOUR

MEANS TO INFLUENCE OTHERS

IT IS A SOCIAL AND EMOTIONAL PROCESS.

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What are the most common ways

we communicate?

Written Word

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HIERARC

HYL

EVEL

Executive Director

Vice President

A.G.M.

Manager

Supervisor

Forman

Supervisor 3Supervisor 1 Supervisor 2

Manager

Horizontal Comm.

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T he Communication Process

SENDER (encodes)

RECEIVER (decodes)

Barrier

Barrier

Medium

Feedback/Response

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B arriers to communication

NoiseInappropriate medium

A ssumptions/MisconceptionsE motionsLanguage differencesPoor listening skillsDistractions

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H earing V s Listening

H earing Phys i l ss,natura l, pass i

Listening Phys i a l as we llas menta l process, act i e,learned process, a sk ill

Listen ing is hard.You must choose to part icipate in the process of listen ing.

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Always think ahead about what you are going to say.

Use simple words and phrases that are understood by every body.

Speak clearly and audibly.

Always pay undivided attention to the speaker whilelistening.

While listening, always make notes of important points.

ESSENTIALS OF COMMUNICATION

Dos

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Improving B ody Language -T ips

Keep appropr iate d istanceTouch on ly when appropr iateTake care of your appearanceBe aware - peop le may g i e fa lse cuesMainta in eye contactSmile genu ine ly

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in the new global and diverseworkplace requires

excellent communication skills!

Success for YOU

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Presented B y :-

Nitin Chhabra 1323

Priyanka Goel 1327Sonik Sharma 1338

Suranjan Maji 1344

Taapas Rastogi - 1345

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THANK YOU