38985056 operations assignment costa coffee
TRANSCRIPT
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ASSIGNMENT
ON
Costa Coffee- Heathrow Terminal 4 Airside
Issues In Operations & e!ommendations
"#
SACHIN "A"AN SHIN$E
CO%SE- M"A Hospitalit' Mana(ement)
ST%$ENT $ATA N%M"E-*+,./
Tutor 0 Seth 1ouis
Su23e!t 0 Operations Mana(ement
Sa!hin "a2an Shinde -*+,./ Operations Mana(ement Issues-Costa Coffee a(e +
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Introduction
The Costa Story
In +5*+6 Italian 2rothers Ser(io and "runo Costa started a wholesale operationsuppl'in( roasted !offee to !aterers and spe!ialist Italian !offee shops7 $rawin(on their Italian 2a!8(round and Ser(io9s e:perien!e of 2lendin( and roastin(
!offee in arma6 the 2rothers esta2lished Costa9s uni;ue roastin( st'le7 "eanswere slow roasted at redu!ed temperatures to produ!e a fuller6less 2itter flaaterstones 2oo8stores6 >HSmith and Home2ase stores6Hotels and
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Products
Beverages:
"rewed !offees6Italian-st'le espresso6 !old 2lended 2e
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The Costa Coffee Coffees. ESESSO
A short6 stron( and 2la!8 !offee6 with no mil87
ESESSO $OIO
A dou2le espresso shot7 or those who li8e it stron(7
ISTETTOAn e:tra short !offee6 e
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One for !leanin( and !learin( the ta2les
One on the dish washin( ma!hine
"ayout #iagram $f Costa Coffee and its Ste% by Ste% Process of
$%eration
ST&P '
&ntrance
ST&P (
ST&P ) ST&P *
ST&P +
Sa!hin "a2an Shinde -*+,./ Operations Mana(ement Issues-Costa Coffee a(e
Coffee ,achine
Frescato
$ffice
Coffee ,achine
ST&P !
Hand
out
-rea
Hand
out
-rea
Ti
(
Ti
(
Past
ry
#is%
ay
ri
Fridg
e
Fridg
e
#rin/s
#is%
Food
#is%
ay
#rin/s
#is%
Food
#is%ay
Sitting -rea
Sitting -rea
0ue1"ine #ivider
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E:planation of Steps in the ro!ess
Step +
Customer !ome and stand in the lineF;ue
Step .
Customer !hooses and ta8es food or drin8 from the displa'
Sa!hin "a2an Shinde -*+,./ Operations Mana(ement Issues-Costa Coffee a(e ?
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Step ,
Customer (oes to the till to order hisFher !offee6pastr'!a8es6muffins)to
sit in or ta8e awa' and if he has a anini to toast he (i
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The person on till ri(ht awa' (i
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Step
Coffee is made read' 2' the 2arista he pla!e it on to the tra' or in ta8e
awa' !ups and the !ustomer ta8es it from the handout !ounter ne:t to
the !offee ma!hine7
Step ?
Customer ta8es !offee from the handout !ounter and (o to the sittin( area
and en3o's his !offee
Sa!hin "a2an Shinde -*+,./ Operations Mana(ement Issues-Costa Coffee a(e 5
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Issues in the $%erations
As !osta !offee has their own ser
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As its on airport there is a 2i( ;ueue all the time it 2e!ome
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the orders in ad
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Sa!hin "a2an Shinde -*+,./ Operations Mana(ement Issues-Costa Coffee a(e +,
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Sa!hin "a2an Shinde -*+,./ Operations Mana(ement Issues-Costa Coffee a(e +4