38807-family guidebook english
DESCRIPTION
Sick Kids Family Guidebook Hospital for Sick Children Toronto Ontario CanadaTRANSCRIPT
family guidebook
University Ave.
To Queen’s P
arkTTC
Subw
ay Station
To St. P
atrick TTC
Subw
ayStation
Entrance
Entrance
Elizabeth St.
N
Elm S
t.
Gerrard S
t.
Entrance
Emergency
Entrance
Information
ATM $
ATM $
Food Court
ATM $
Entrance
20
25
To Emergency
EMER
GEN
CY
Food Court
Black
Elevators
Hill
Elevators
Burton
Elevators
Parking
Elevators
Atrium
Elevators
ATM $
SickkidS Main Floor
Alan Brown Building
city MapGettinG to SickkidS
SickKids is located in downtown Toronto at 555 University Ave., between Gerrard and Elm streets. The main entrance is the Atrium entrance at 170 Elizabeth St.
By subwayFrom the north: Exit at Queen’s Park station and walk one block south on University Avenue.
From the south: Exit at St. Patrick station and walk two blocks north on University Avenue.
For subway and city bus information, call the 24-hour Toronto Transit Commission (TTC) line at 416-393-4636 or visit www.ttc.ca.
The TTC has parking lots at the following stations: Don Mills, Downsview, Eglinton West, Ellesmere, Finch, Islington, Keele, Kennedy, Kipling, Lawrence East, Leslie, Victoria Park, Warden, Wilson, York Mills and Yorkdale.
parkingSickKids has parking available under the hospital. The garage entrance is on the southeast corner of the hospital, on Elm Street. The lot accepts payment in cash only.
For bi-weekly and monthly discounts, bring your ticket and cash or credit card payment to the Business Office. The Business Office is located in room M410, near Shoppers Drug Mart. You can purchase parking gift certificates at Property Management, 77 Elm St., room 101.
Street parking is available, but read the signs carefully. Do not park on nearby streets before 9:30 a.m. or between 3:30 and 6:30 p.m.
Do not park in the Emergency driveway or in the driveways off Gerrard Street, Elizabeth Street or University Avenue. Cars will be ticketed and towed away. For parking questions, call Property Management at 416-813-5445.
WelcoMe to SickkidSThis Family Guidebook will help you navigate your way through SickKids and provide
you with information you need during your time here. Do not hesitate to ask any
staff member if you have questions or concerns.
taBle oF contentS
4 WelcoMe
6 clinic appointMentS
7 StayinG at the hoSpital
12 inForMation, Support and ServiceS
15 nearBy accoMModationS and travel
16 SickkidS Foundation
16 SickkidS contact nuMBerS
4 | SickKids Family Guidebook
about SickkidsThe Hospital for Sick Children (SickKids) is recognized as one of the world’s foremost paediatric health-care institutions and is Canada’s leading centre dedicated to advancing children’s health through the integration of patient care, research and education. Founded in 1875 and affiliated with the University of Toronto, SickKids is one of Canada’s most research-intensive hospitals and has generated discoveries that have helped children globally. Its mission is to provide the best in complex and specialized family-centred care; pioneer scientific and clinical advancements; share expertise; foster an academic environment that nurtures health-care professionals; and champion an accessible, comprehensive and sustainable child health system. SickKids is proud of its vision of Healthier Children. A Better World.
Family-centred careParents are encouraged to be active participants in their child’s care and to assist the health-care team in developing the best possible treatment plan. With family-centred care, we:
• giveyoutheinformationandsupportyouneed• respectyourfamily’sculturalandreligiousbeliefs,
traditions and ways of coping
• askyoutotellusaboutyourchildandmake suggestions to us about caring for your child
• encourageyoutoaskquestionsandtellus about any concerns you have
about training at SickkidsAs one of the teaching hospitals for the University of Toronto, SickKids trains people from around the world to become doctors, nurses and other health-care workers. During your stay, your child may be seen by one of these students. Be assured these students are well supervised by our professional staff.
about research at SickkidsSickKids conducts important research to help improve the lives of children now and in the future. While you are here, we may ask if you or your child would like to take part in one of our research studies. We will explain why we are doing the study and how it will work. Participation in research is voluntary. No matter what your choice, your child will get the same quality of care.
respectFamilies, patients, visitors, staff and volunteers are expected to treat others with dignity and respect at all times.
privacyEnsuring the privacy of children and families is of utmost importance to us. Staff will not discuss other patients or families with you. You are welcome to offer friendship and support to other parents and families, but please respect their wishes for privacy.
Parent Tip!There is an Information Desk on the main floor in the Atrium to help you find your way. It is open weekdays from 9 a.m. to 4 p.m. You can also call 416-813-1500.
WelcoMe
www.sickkids.ca | 5
photographs/videoPlease do not take photographs or videos of other patients or their families. Please ask permission before taking a photo/video of a staff member. Do not post photos/videos of staff, other patients or their families on the Internet, including social media sites such as Facebook, Twitter, YouTube or CarePages.
consentStaff may approach you with an opportunity for you or your child to participate in an interview or to appear in photos or videos that will be used for SickKids’ promotional purposes or for the news media. We will not publish or release photos, videos or information without your consent. You are not obligated to participate in these opportunities and your decision will not impact the quality of care your child receives.
visiting
Parents are welcome to come to SickKids at any time of the day or night. If you visit after 8 p.m., please use the Atrium entrance on Elizabeth Street.
Visiting hours for others are from 11 a.m. to 8 p.m. Visitors need to check in with the clerk at your unit’s information desk first. Some units have special guidelines.
Please do not bring latex balloons, fresh flowers or plants with you to the hospital.
Your child can have up to four visitors at one time, including parents (or guardians). This may vary on each unit.
When your child is admitted, the information clerk or the nursing staff on your child’s unit will ask you to fill out a Family Identification Badge. For security purposes, always wear the ID badge during your child’s stay.
If you are separated or divorced, bring along any legal papers that show who has custody of your child and who can make decisions about your child’s care.
healthy visitors only!Do not visit the hospital if you are sick or have been sick in the last week.
Family members and children over 12 years of age should check themselves for the following symptoms before they come to SickKids:
• fever• neworunexplainedcough• unexplainedshortnessofbreath• diarrheaorvomiting• runnynose/sneezing• rash
Visitors 12 years of age and younger will be checked to make sure they are healthy and will be given a “badge of good health” sticker. Children who do not receive a sticker may be asked to come back when they are healthy again.
assistance dogsAssistance dogs for children or parents with disabilities are allowed at SickKids. Please make sure they are clean and have up-to-date immunizations.
Parent Tip!
To find a patient, call 416-813-6621.
To call a patient’s room, dial 416-813-7600 and then enter the extension.
Parent Tip!If you are not familiar with the area or the city, please allow plenty of time to get to SickKids.
Safety Tip!
Please wash your hands when you enter and leave the hospital, and before and after you visit, feed or provide care for your child.
Reminder
NO SMOKING! Smoking is not allowed on SickKids property, either inside or outside, including in the underground parking garage.
6 | SickKids Family Guidebook
check in firstRegister for your appointment at your clinic or at the Clinic Registration near the Atrium entrance on Elizabeth Street. Arrive early so you have enough time to register.
Bring the following: • yourchild’sOntarioHealthInsurance(OHIP)card• yourchild’sSickKidscard• yourappointmentcardorletter• anymedicalinformation,suchasreferralletters,
X-rays or CT scans
if you or your child are sick before your appointmentCall the clinic if you or your child have had a cold, cough, diarrhea, fever or rash within two days of your appointment, or have been sick with or exposed to chicken pox in the last three weeks. Your appointment may need to be rescheduled.
Tell the nurse or your doctor if your child has been in a hospital outside of Canada within the last 12 months.
if you need to cancelIf you cannot come to your child’s appointment, it is important that you call the clinic as soon as possible to cancel and reschedule. This will allow the hospital to schedule another child who needs to be seen.
try not to bring other children to the appointmentIf other children must come, please consider taking them to the Play Park during your visit.
play park 416-813-8884The Play Park is a free, fun and safe place for clinic patients and siblings to play. It is open Monday to Friday from 8:30 a.m. to 4 p.m. and weekends from 11:30 a.m. to 3:15 p.m. It is located on the main floor of the Atrium, next to the parking elevators.
All children over 2 ½ years of age are welcome. Trained early childhood education staff and volunteers will watch your children carefully. You do not need to book in advance to use the Play Park.
Parent Tip!
To find your clinic phone number, call 416-813-1500.
Parent Tip!
Sometimes there is a wait. Remember to bring toys, books, nut-free snacks, diapers and formula to keep your child com-fortable and occupied.
clinic appointMentS
www.sickkids.ca | 7
Getting ready for the hospital
pre-operative tour program 416-813-6216The pre-operative tour program helps you and your child prepare for an operation and hospital stay. Children can view a photo book, engage in medical play with hospital masks and equipment, have their questions answered in a developmentally appropriate way and take a tour of the hospital. Parents and older patients are welcome to meet with a Child Life specialist to discuss what their stay at SickKids will be like.
virtual tour of the operating roomA virtual tour of the operating room is available for parents and children who are unable to participate in the pre-operative tour program. To view it, visit www.sickkids.ca and search for “Virtual Tour.”
Before arriving for an operationA nurse will call you a few days before your child’s operation. The nurse will tell you what time to come to SickKids and what your child can eat and drink ahead of time. It is important to follow these instructions.
You will be given a number to call if you have any questions. If you do not receive a call, please contact your doctor’s office.
What to bring:• yourchild’sOntarioHealthInsurance(OHIP)card• yourchild’sSickKidscard• anymedicinesyourchildistaking• medicalinformation,suchasanX-ray,
CT scan or vaccination record• familydoctor’snameandtelephonenumber• informationaboutdrugreactionsorfoodallergies
you might also need:• yourchild’spre-admissionform• otherhealthinsuranceinformationordrugcard• animmigrationrecord,ifyourchildwasborn
outside of Canada
things to bring from home:• yourchild’sownclothes,includingnon-skidfootwear
and clothes for going home• afewfavouritetoys,books,familypicturesorapillow
to remind your child of home• toiletries,liketoothpaste,toothbrush,brush,comb,
shampoo and soap• anyimportantmedicalaidssuchaseyeglasses,
hearing aids, braces or crutches• disposablediapers,diaperbagandastroller• lipbalmfordrylips• ifyouarestayingwithyourchild,ablanket,pillowand
any clothing or personal items you will need for yourself Parent Tip!
Plan to be at the hospital at least two hours before your child’s operation.
Parent Tip!
Remember to put your name on all personal items you bring.
StayinG at the hoSpital
8 | SickKids Family Guidebook
do not bring:• latexballoons• babywalkers• smalltoysthatcanbeswallowed• toysthatmakesparks• foodwithnuts• freshflowersorplants• valuableitems
keeping track of your child’s medical historySickKids offers tools to help you keep track of your child’s medical history. You are encouraged to complete one of these tools, keep it with you and show it to your child’s health-care providers, when needed.
• MyHealth Passport: Visit www.sickkids.ca/myhealthpassport. After you fill out the online form, it will generate a wallet-sized card and a file you can download to your cell phone or other portable device. It lists your child’s medical conditions, past procedures/treatments, allergies and other health issues. It will also list your child’s medications.
• Family Journal: This personal journal allows you to record important information about your child’s health. A special section also allows you and your child to express your personal thoughts and feelings and any questions you may have. To download the Family Journal, go to www.sickkids.ca and search for “Family Journal.”
• Medication History Worksheet: If you do not have access to the Internet, you can get a copy of a Medication History Worksheet at your SickKids clinic.
at the hospital
When you arrive Please go directly to your unit. You can ask someone at the Information Desk in the Atrium for directions or use one of the multilingual information kiosks that can be found near entrances to the hospital. The touch-screen kiosks offer maps and directions in several languages. You can print the directions to help guide you along to your destination.
A nurse will admit you and your child to the unit and will help you fill out forms and get settled in. We will make every effort to make your child’s stay as comfortable as possible.
ask your health-care team:• howyoucanbeinvolvedinyourchild’scare• howyoucanhelpyourchildadjusttobeinginhospital• whatyoushouldexpectduringyourchild’streatment
and stay in hospital• whowillbecaringforyourchild• whoyoushouldcallforinformation
tell your health-care team:• yourchild’snormalroutinesandpreferences,suchas
food preferences or feeding routines, sleep routines and bathing preferences
• anyspecialfearsthestaffshouldbeawareof,suchas fear of the dark, loud noises, needles
• anyspecialwordsyourchildusestonamebodyparts, important objects or needs
• ifyourchildusesanyspecialaidssuchasglasses or a hearing aid
• howyourchildislikelytoreactincertainsituations and effective strategies to help your child cope
• howyouwouldliketobeinvolvedinyourchild’scare, such as bathing or changing diapers
Safety Tip!
Ensure your child is always wearing his or her ID band and, if necessary, an allergy band.
Reminder
Remember to get your Family Identification Badge from the staff on your unit.
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Staying in your child’s roomMost children have their own room with a day-bed for one parent. A nurse will provide you with linens for the day-bed and a towel. You should bring a pillow and blanket from home.
Brothers and sisters cannot stay overnight in your child’s room. Read the “Where to Stay” section of this guidebook for information on nearby accommodations for family members.
Sleeping safeEnsure your child is always in a safe sleep environment:
• Childrenundertwoyearsofagemustbeinacrib.• Infantsshouldbeontheirbacktosleep,unless
another position is required for medical reasons.• Alwaysputthesiderailsup.• Keepthecribclearoftoysandblankets.• Donotsleepinthesamebedasyourchild.• Donotleaveyourchildinastrollerorcarseattosleep.
MealsPlease help your child select meals from the Meal Train menu you receive from the nurse. You can call extension 6622 from the telephone in your child’s room during the following hours to have the meal delivered. It will be delivered within 45 minutes of ordering.
• Breakfast:7:30to9:30a.m.• Lunch:11:30a.m.to1:30p.m.• Dinner:4:15to6:15p.m.
An employee from our Meal Train office will work with you to adjust the menu to meet your child’s specific diet and allergies. Vegetarian, kosher and halal meals are also available.
parent mealsFood can be delivered to parents through our guest tray program. Please ask the Meal Train office to send you a menu. You must pre-pay for your meal in the Terrace Café.
Parents can bring food from home, which can be stored in the fridge and heated in the microwave that is available on in-patient units.
Breastfeeding If you are breastfeeding and/or need to pump milk while your child is hospitalized, please ask your nurse if you can borrow a breast pump and pump kits. If you have questions about breastfeeding, please talk to your nurse or call a lactation consultant at 416-813-5757 (press option 2).
A breastfeeding room with a pump is located on the 5th floor, Atrium, room 5703 (towards unit 5A).
You can store breast milk at the hospital during your child’s stay. Please ensure you take it home safely when your child is discharged. Ask your nurse to help arrange this. Breast milk that is left behind will be discarded after one month.
Safety Tip!
Help ensure your child is safe by reducing clutter in the room and supervising your child in the bathroom, as necessary.
Safety Tip!
Two people, one of whom must be a health professional, must check the name, date of birth and hospital ID number on the breast milk container before feeding to ensure that it is your milk for your child.
Safety Tip!
Never share food or drinks with other children on the unit. Certain foods may be harmful.
10 | SickKids Family Guidebook
things to do for children
Bear theatreEvery Thursday night at 6 p.m., you and your child can watch Tails, a free show for kids in the Bear Theatre on the 4th floor.
Brownies and cubs 416-813-5284On Tuesday and Wednesday at 6 p.m., you and your child can make crafts with the Brownies and Cubs in the Bear Theatre.
Family centreMonday to Friday 9:30 a.m. to 4:30 p.m. The Family Centre, on the main floor in room M200, has books for children of all ages including books on tape, large print books, magazines and books in different languages. It also has computers.
Story time takes place weekdays at 11 a.m. and 2 p.m. and is broadcast on channel 41 in your child’s room.
Marnie’s loungeMarnie’s Lounge, on the 4th floor in room 4318, is a comfortable room for patients to play computer games, watch TV, make crafts and play pool or board games.
play roomsPlay rooms and activities are available on most units. If your child cannot leave his or her hospital room, please speak with a Child Life specialist on your unit.
paWS (pets at Work program)Friendly, specially trained dogs visit different units of the Hospital on different days. Ask your unit clerk for more information.
School workThe Toronto District School Board offers instruction to elementary and secondary school students during their stay in the Hospital. Ask your nurse for details.
Sickkids tvEach patient room has a free television with cable. SickKids also has its own channels which show children’s programming every day. Check out channels 39, 40 and 41. Closed captioning is available.
Special occasionsIf a special occasion, such as a birthday, occurs during your child’s stay, contact your Child Life specialist!
therapeutic clown program 416-813-6629 SickKids’ therapeutic clowns ease the stress of hospitalization by bringing gentle play, humour and laughter to children and their families.
Staying connected
telephonesEach patient room has a free telephone. You can make local calls, but long distance calls must be made collect or charged to a telephone card. You can buy telephone cards in the 5 Fifty 5 Shop or next to the Information Desk on the main floor of the Atrium.
The AboutKidsHealth Family Resource Centre on the main floor has free telephones for parent use.
There are a limited number of video phones available for patients who are hospitalized for extended periods of time. These can be requested from the Child Life Specialist assigned to your unit.
computersComputers with Internet access are available for use, free of charge, in the AboutKidsHealth Family Resource Centre.
cell phone and other wireless useCell phones and other wireless devices are permitted throughout the hospital, as long as they are used no closer than one metre from medical equipment. They are NOT allowed in the Critical Care Unit, Neonatal Intensive Care Unit and the Operating Room.
Wireless accessSickKidsWiFi is the name of SickKids’ wireless network that offers free wireless access to the Internet for patients, families and guests while at SickKids. Any mobile device with IEEE 802.11a or 802.11g Wi-Fi with web browsing capability can be used to connect to SickKidsWiFi. Users can connect to SickKidsWiFi from anywhere in SickKids where wireless coverage exists. Currently, this covers most areas in the Atrium (including patient rooms) and the Main Floor of the Black, Burton and Hill wings (including the food court by Tim Hortons). For more information, please read the Welcome to SickKidsWiFi information sheet available from your nursing station.
www.sickkids.ca | 11
upopolisUpopolis is a computer-based program that allows children and adolescents to stay connected to friends and family. Patients can also connect with kids in other children’s hospitals throughout Canada and learn more about their illness and treatments. Please talk to your Child Life specialist to determine the availability of this resource.
carepages CarePages are private, personalized web pages that allow you and your child to share information, receive support and keep in touch with your support network. Everyone is automatically emailed when you post a new update, so you spend less time on the phone. Visit www.carepages.com/sickkids to set up a page before, during or after your stay.
Going home
Before you go home, your child’s nurse will tell you about:• yourchild’smedicine• howtocareforyourchildathome• anyfollow-upclinicappointmentsthatyourchildhas• whotocallifyouhavequestions
home care If your health-care team decides that your child needs special care at home, ask them to refer you to a Community Care Access coordinator who can arrange for services before you leave the hospital.
preparing your local health-care teamIt may be possible to connect via video conferencing with your local health-care team prior to going home to help them understand how to continue your child’s care. Ask your doctor if this would be suitable.
picking up your childIf you send someone to pick up your child from the hospital, that person must be at least 16 years old and have a signed letter from you that says he or she has your permission to pick up your child.
taking your child home safelyWe want to make sure that you get home safely. All children must be fastened into an approved car or booster seat or wear a seatbelt while they are travelling in a car.
Please bring your child’s car seat with you when you come to take your child home.
Follow-up appointmentsYou may be able to attend some of your SickKids follow-up appointments via a video link from your local health-care facility. Ask your physician prior to discharge if this would be appropriate.
Parent Tip!
If you need medicine that your doctor ordered, you can buy it at Shoppers Drug Mart on the main floor.
Safety Tip!
Ensure you understand how to use medications and equipment that you are bringing home. Ask someone to demonstrate how equipment works if you are not sure.
Safety Tip!
All children must ride in a car seat or wear a seatbelt while travelling in a vehicle. If you need a car seat, please notify your unit clerk one day in advance.
12 | SickKids Family Guidebook
Seeing your child ill, injured, in pain or simply fearful in a new and strange environment can be difficult for you and your family. Use these resources to help you during this time.
Family centre 416-813-5819 At the Family Centre, you can borrow books and DVDs on medical topics and child raising, find information about community resources and support groups, use computers to check email and do information searches, and access fax, printing and photocopy services. A telephone is available for use in a private area. The Family Resource Centre is on the main floor in room M200, near Shoppers Drug Mart. It is open Monday to Friday, 9:30 a.m. to 4:30 p.m.
aboutkidshealth www.aboutkidshealth.ca At AboutKidsHealth.ca, you will find information on hundreds of topics in English and several other languages. It is a website you can trust for information about your child’s illness. You will find information about conditions and diseases, child development, wellness, learning and education, and more. The site also has games and activities for children.
Bioethics 416-813-5000 If you have difficult decisions to make, or are unsure what the right thing is to do for your child, you may talk to your child’s doctor, nurse or social worker. Bioethicists can also help you with difficult ethical decisions and are available to speak with you confidentially.
chaplains 416-813-6620 Chaplains of different faiths offer emotional and spiritual support to you and your family while your child is in the hospital. There is a chapel on the first floor of the Atrium, a meditation room on the second floor of the Atrium and a prayer room on the 1st floor of the Black Wing.
child and Family relations 416-813-6181 At SickKids, we believe the best care occurs when we can build positive relationships with patients and families. We care about your SickKids experience and want to know if you have comments or concerns about the treatment of your child.If it is a question, complaint, comment or compliment, you should first share it with your care team or unit manager. If this is not possible, you can contact Child and Family Relations. No matter who you contact, you will be treated seriously and with respect.
The service is located on the main floor in room M223. It is open Monday to Friday, 8:30 a.m. to 4:30 p.m. You can also leave a confidential message at 416-813-6181.
child lifeChild Life specialists use play and their knowledge of child development to help your child understand and cope with hospitalization and treatments. Specialists are assigned to each in-patient and most outpatient units. Please contact your unit clerk to identify the specialist available to you and your child during your stay.
inForMation, Support and ServiceS
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Family legal health programThe Family Legal Health Program is a free legal service for low-income families whose children receive treatment at SickKids. The program helps with non-medical issues that can impact your child’s health or your family’s ability to care for your child. Ask a staff member to refer you to the program if you need assistance.
hearing servicesSickKids has a number of devices and services that the deaf, deafened and hard of hearing can use during their stay, including:
• TTY(teletypewriter)unitstoplugintophones• Telephoneamplifiers• Pocketalkerstoamplifyconversationsandconsultations• VisualnoisealertsincludingCallAlertandAlertmastersystems• AmericanSignLanguageinterpreters
To use any of these hearing devices or services, please ask your unit clerk.
A TTY set can also be used at the Information Desk on the main floor of the Atrium.
interpreter ServicesPlease let a member of the health-care team know if you need an interpreter for medical appointments or for discussions with your child’s health-care team. If you cannot make your appointment, please be sure to cancel it 24 hours in advance so that your interpreter can also be cancelled.
Social WorkSocial workers can help you and your child deal with personal, social and financial issues related to your stay at SickKids.
Support groupsSpeak with your nurse, social worker or other members of the health-care team about how you are feeling. They may be able to help you understand your responses and identify effective coping strategies. Let your nurse or social worker know if you would like to be directed to one of the many support groups available for parents. Groups include parent coffee hours on in-patient units, online groups and community-based programs.
telemedicineTelemedicine is a service that allows SickKids staff to connect to children and their families, via video, from every hospital, and many children’s mental health and community agencies throughout Ontario. If you live outside of Toronto, you may be able to use this service to connect to your SickKids health-care team. Ask your doctor if this suitable for your child.
yMcaFree passes to use fitness and recreation facilities at the nearby YMCA are available through Child and Family Relations. Call 416-813-6181.
volunteers and volunteering Volunteers provide a number of services that support patients and families at SickKids. Volunteer groups and volunteer opportunities include: • Volunteer Resources 416-813-5284: Volunteers
provide parent respite, visit with patients and assist families in the clinics. You will recognize SickKids volunteers by their blue uniform vest and volunteer photo ID badge.
• Women’s Auxiliary 416-813-5782: Complements SickKids staff by providing an extra dimension of support for patients and families. Its services include the Play Park.
Parent Tip!
When discussing your child’s medical condition with your other children, be honest and age-appropriate.
Parent Tip!
Keep lines of communication open with other family members. It may be helpful to identify a trusted person who can share and communicate information to others.
Reminder
We understand that this may be a new environment for you. We expect you to ask questions.
14 | SickKids Family Guidebook
if you have concerns about financesSometimes government programs or service clubs, such as the Rotary Club, Lions Club or Easter Seals, will help families pay for things while their child is in hospital. Before you come to the hospital, ask your local community if it can help.
Where to eat SickKids has many different places for families and visitors to eat, all located on the main floor of the hospital.
terrace caféTerrace Café offers a wide variety of food and is open Monday to Friday from 7 a.m. to 7 p.m., and on Saturday and Sunday from 9 a.m. to 4 p.m. The Fountain, a snack bar in the Café, is open until midnight. Terrace Café gift cards are available from the cashier.
other places to eat• JugoJuice • IchibanSushiExpress• TimHortons(open24hours) • SoupitUp• Pastabilities • Subway• Starbucks(open24hours)
Shops
All proceeds from these shops, located on the main floor of the hospital, go to support patient care and research at SickKids.
5 Fifty 5 Shop 416-813-8555The 5 Fifty 5 Shop is run by the Women’s Auxiliary. It sells gifts, cards, toys, games, books, jewelry, stamps and telephone cards.
Gateway newstandsWith an emphasis on the daily needs of shoppers, Gateway Newstands offers magazines, newspapers, snacks, beverages and more.
Shoppers drug Mart 416-813-6700Shoppers Drug Mart is owned and operated by SickKids. It is a fully-operational pharmacy, as well as a store selling a variety of items, including personal hygiene products, vitamins, snacks and drinks.
Specialty Food Shop 416-813-5294/1-800-737-7976www.specialtyfoodshop.ca The Specialty Food Shop sells food for children and adults with special diets. Registered dietitians will help you find the right foods. You can also visit its website and order online.
For your convenience
atM machines• neartheClinicRegistrationdesk• acrossfromtheSpecialtyFoodShop• attheTerraceCaféentrance• nearTimHortons
canada post mailbox• outsidetheAtriumentrance
laundry machines • Freelaundrymachinesareavailableforparentsandpatients,
24 hours a day, on the 4th floor, room 4308, across from Marnie’s Lounge. Please follow the posted rules.
• Coin-operatedlaundrymachinesarelocatedacrossfrom the hospital in the Alan Brown Building at 77 Elm St. and at the Residence College Hotel at 90 Gerrard St. West.
newspapers• atGatewayNewstands• atShoppersDrugMart• inboxesoutsidetheAtriumentrance• inboxesoutsidetheUniversityAvenueentrance
Wheelchairs• neartheAtriumentrance• neartheUniversityAvenueentrance
Parent Tip!
Save your medical receipts. Many costs related to your child’s treatment may be used as income tax deductions. For more information, visit the website of the Canada Revenue Agency.
Parent Tip!
If you are leaving the unit, let a member of your health-care team know.
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ronald Mcdonald house toronto 416-977-0458 www.rmhtoronto.orgRonald McDonald House is a place to stay for out-of-town families with children being treated for serious illnesses. Contact Social Work at 416-813-6805 about a referral.
other accommodationsContact these hotels directly to ask about special hospital rates or search online for seasonal discounts.
• Courtyard Marriott 475 Yonge St. at College Street 1-800-847-5075; www.marriott.com• Delta Chelsea Hotel 33 Gerrard St. West 1-800-243-5732; www.deltachelsea.com• Super 8 Hotel 222 Spadina Ave., south of Dundas Street 1-888-561-7666; www.super8downtowntoronto.com
travel tips • TTCsubwayandbustokensarecheaperinbulk• TaxifromUnionStation:about$8• TaxifromPearsonInternationalAirport:about$55• AbustoPearsonAirportleavesfromtheDeltaChelsea Hotelabouttwiceeveryhour:$20foraone-waytrip
• TaxifromtheTorontoCityAirport:about$12
Direct phone lines to a taxi company are available at the Elizabeth Street and University Avenue entrances.
Some bus and train companies offer companion fares for family members accompanying children to medical appointments.
Hope Air is a national charity that helps Canadians get to medical treatment when they cannot afford the flight costs. Visit www.hopeair.org.
Horizons Air offers special rates to families. Contact Social Work at 416-813-6805 for details.
transportation numbersGO Transit – 1-888-438-6646, www.gotransit.com
Toronto Coach Terminal – 416-393-7911
Toronto Transit Commission (TTC) – 416-393-4636, www.ttc.ca
VIA Rail – 1-888-842-7245, www.viarail.com
Wheel-Trans – 416-393-4222
Road conditions information – 416-235-4686, www.mto.gov.on.ca
Weather information – 416-661-0123, www.theweathernetwork.com
Parent Tip!For more information about Toronto, call 416-392-CITY (2489) or visit www.toronto.ca
nearBy accoMModationS and travel
16 | SickKids Family Guidebook
SickkidS Foundation
416-813-6166 www.sickkidsfoundation.com SickKids Foundation is driven by the belief that improving the health and well-being of children is one of the most powerful ways to improve society. Since its inception in 1972, the Foundationhasgrantedmorethan$800milliontoSickKidsthanks to the generous support of our donors.
Donations are a critical source of funding at SickKids and there are many ways you can help:
• DonateonlineorthroughtheFoundationdeskor Foundation kiosk in the Atrium
• Hostyourownspecialeventfundraiser• PurchaseaSickKidsLotteryticket• BuyGetBetterGiftsandholidaygreetingcards• Buildalegacythroughabequestoraplannedgift• Engageyouremployerthroughacorporategiftor
employee giving campaign
Visit us at www.sickkidsfoundation.com or at the SickKids Foundation desk in the Atrium to find out more about how you can get involved.
The future of healthier children starts here. Help us change their world so they can change ours. Together We Will.
SickkidS contact nuMBerS
Information ...........................................................416-813-1500
To reach a patient ..................................................416-813-7600
AboutKidsHealth ..................................................416-813-5819
Breastfeeding consultation ......................................416-813-5757
Chaplains ...............................................................416-813-6620
Child and Family Relations ...................................416-813-6181
Clown visits ..........................................................416-813-6629
Parking ..................................................................416-813-5445
Parent Information Line.........................................416-813-7700
Patient Information Line ........................................416-813-6621
Play Park ..............................................................416-813-8242
Pre-operative Tour Program ...................................416-813-6216
Protection Services (security) ................................416-813-7122
Shoppers Drug Mart ..............................................416-813-6700
Social workers........................................................416-813-6805
Specialty Food Shop ..............................................416-813-5294
Volunteer Resources ..............................................416-813-5284
Women’s Auxiliary .................................................416-813-5782
www.sickkids.ca | 17
noteS
things i need to remember
also available in other languages.
555 university avenue, toronto, ontario, canada M5G 1X8
416-813-1500 www.sickkids.ca
Form #39282April 2012