360 degree(2)

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360 Degree 360 Degree Feedback Feedback 360 o Feedback Vs.720 o Feedback Session:5

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Page 1: 360 degree(2)

360 Degree 360 Degree FeedbackFeedback

360o Feedback Vs.720o Feedback

Session:5

Page 2: 360 degree(2)

AGENDAAGENDAGeneral Overview about Performance Evaluation

Discuss 2 types:

360o Performance Evaluation

720o Performance Evaluation

Comparison of 360 degree & 720 degree Evaluations (Advantage & Disadvantage)

Examples of Companies using 360o & 720o

Conclusion

References / Sources

Page 3: 360 degree(2)

Why Performance Evaluation is Why Performance Evaluation is Needed?Needed?

Performance evaluations are essential to developing a powerful work team.Evaluations should be conducted:

FairlyConsistently andObjectively to protect your employees and the company.

Performance Evaluation need to be Effective5 Steps to a Performance Evaluation System

Develop an evaluation formIdentify performance measures Set guidelines for feedbackCreate disciplinary & termination proceduresSet an evaluation schedule

Page 4: 360 degree(2)

Example of Identifying Performance Example of Identifying Performance Measure: ReceptionistMeasure: Receptionist

Page 5: 360 degree(2)

Example of A Performance Example of A Performance Evaluation FormEvaluation Form

Page 6: 360 degree(2)

Two Type of Performance Two Type of Performance EvaluationsEvaluations

We Will Be Discussing 2 types of Performance Evaluations

360o Performance Appraisals

720o Performance Appraisals

Page 7: 360 degree(2)

360360oo Performance Evaluations Performance Evaluations

The Feedback Comes From

Subordinates

Peers

Managers

Self

Other Colleagues

Supervisors

Page 8: 360 degree(2)

Effects of Effects of 360360oo Review ReviewFrom Employee’s Perspective

Employees Job Satisfaction

Encouragement

Reduce Their Intent To Leave

From Leader’s PerspectiveTake advantage of under-utilized personnel strengths to increase productivity

Avoid the trap of counting on skills that may be weak in the organization

Apply human assets data to the valuation of the organization

Make succession planning more accurate

Design more efficient coaching and training initiativesSupport the organization in marketing the skills of its

members

Page 9: 360 degree(2)

Growth in Popularity of Growth in Popularity of 360360oo Feedback Feedback

Changes in role of employee and what is expected of themAn emphasis on measurement within organizationsThe influence of new management conceptsManagement attitudes and receptiveness

Page 10: 360 degree(2)

720720oo Performance Evaluations Performance EvaluationsThe 720 degree review starts with a review of the leader’s contributions to the business, competences and other factors

Next, major customers are identified and their representatives asked to be part of the review. 

After program training, the 720 degree service provider, an objective third party, interviews the customer to determine the quality of the relationship with the executive

All internal and external input is compiled, analyzed and presented to the executive.

The executive, with support from the 720 degree service provider, develops measurable goals and a detailed action  plan to make changes. 

Page 11: 360 degree(2)

720720oo Review Model Review Model

Page 12: 360 degree(2)

Effects of Effects of 720720oo Review ReviewPerformance goals are aligned with customer’s true expectations

Customers, internal evaluators, vendors and the executive being evaluated are coached on the purpose, process and needed outcomes before beginning.

For a 720-degree assessment, collect information not only from inside the company, but from outside groups. External assessors might include investors, customers, or suppliers. These groups are important because it is in their eyes that the organization’s intangible value matters most.

Page 13: 360 degree(2)

Similarities Between The 360Similarities Between The 360oo & & 720720oo Appraisal Systems Appraisal Systems

Both the 360° appraisal system and the 720° appraisal system provides alternatives to the traditional appraisal system.

They are both useful in Learning Organization.

They both involve the use of more than one evaluator, which in turns means that the different components of the appraisal system are handled by different people unlike the traditional appraisal system, which is based on a unitary system of evaluation.

The 360° and 720° appraisal mechanisms are more reliable, focused and consistent.

They are capable of re-assessment which is the opposite of what happens with the traditional system.

They both guarantee confidentiality, unlike the traditional appraisal system.

Page 14: 360 degree(2)

Differences Between The 360Differences Between The 360oo & & 720720oo Appraisal Systems Appraisal Systems

The 720° appraisal system is more focused on the customer’s feedback on specific position in the organization such as directors, managers and other higher or mid level managers and is therefore reliant on the Voice of the external customers while the 360° appraisal system is focused on the internal customer’s feedback on employee performance.

The 720° appraisal system is more focused on Management/ Higher level staffs while the 360° appraisal system is general.

The 360° has a Single evaluation cycle while the 720° has dual evaluation cycles.

Page 15: 360 degree(2)

Examples of Companies That Examples of Companies That Use 360Use 360oo or 720 or 720oo Appraisal Appraisal

SystemsSystems

Previous Process for Performing Employee Evaluations

The employee and his or her manager send versions of an Office Word document to each other in e-mail.

The employee and the manager agree on a final version.

The manager uploaded the final version of the Office Word document.

The employee officially approved the final version by typing his or her name in the E-val tool.

Page 16: 360 degree(2)

Examples of Companies That Examples of Companies That Use 360Use 360oo or 720 or 720oo Appraisal Appraisal

SystemsSystems

• Provides improved collaboration on employee commitments and the review of those commitments without requiring face-to-face meetings.

• Reduces the amount of time required to complete employee reviews.

Page 17: 360 degree(2)

Examples of Companies That Examples of Companies That Use 360Use 360oo or 720 or 720oo Appraisal Appraisal

SystemsSystemsThere are No Companies the use 720o Appraisal Systems

Page 18: 360 degree(2)

Go for these websites for more learning…..

http://www.performtogrow.com/articles.asp?id=68 http://en.wikipedia.org/wiki/360degree_fe_back

www.appraisal360.co.uk

www.360degreefeedback.com..