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2020 Copyright Career Partners International, LLC 1

Interviewing with Confidence – The BasicsMaking It Work for You


• Control Panel Muting/Unmuting Questions - use Chat Raise your hand to ask a question via voice Click “Leave Meeting” to exit

• Materials - Found on Portal in webinar registration screen

• Evaluation - Will receive via email

• Tech Support - 888-799-9666 x 2

Webinar Tips


Moving Forward in Your Job Search

Phase 1 Phase 2 Phase 3

Create• Resume• Cover Letters• 30 Second Commercial• Exit Statement• Career Goals• Target Company List• Create Contact List• Marketing Plan

Do Continually• Use Portal• Practice Interview Skills• Apply for Jobs Online• Send Resume to

Recruiters

Create• LinkedIn Profile• Facebook Page• Twitter Page

Do Continually• Work Social Media Daily• Network Multiple Times

Weekly• Research Target

Companies• Schedule Informational

Interviews• Attend Live Webinars • Continue to Apply

Online and with Recruiters

Prepare For• Job Offer Negotiations• First 100 Days on Job• Financial Strategy If No

Job Offers• Temp or Contract Work

If Needed

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Big Ideas

Recognize different types of interviews

Be aware of components of the interview

Understand the value of developing your value proposition

Be prepared for behavioral questions with STAR answers

Have strategies to answer questions you find challenging

Have strategies for post‐interview follow up


One Word


Types of Interviews

• Telephone – used to “screen out”

• Face to Face – may be multiple interviews

• Panel/Group – make eye contact with everyone

• Video/Skype – choose the background

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Types of Interviewers

• Human Resources

• Hiring Manager

• Other Managers

• Direct Reports

• Peers

• Outside Recruiters


Before the Interview–Know Yourself

• Skills

• Characteristics

• Value you bring

• What sets you apart


Before the Interview–Know The Employer

• Job posting

• PowerMyCareer™ portal

• Employer website

• Internet search

• Social media sources

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Value Proposition

Strengths that bring value to an organization

Example:

• One – Profitable Revenue Growth

• Two – Team Building

• Three – Customer Retention


Why a Value Proposition?

• Keeps it simple

• Puts you in control

• Reduces fear of saying “the wrong thing”

• Keeps you focused

• Differentiates you from most job searchers

• Makes you memorable & less generic


Keys to Interviewing

COMMUNICATE YOUR VALUE

WILL DO!

• Motivation

FIT

• Personality

CAN DO!

•Skills

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The Interview Itself

• Timing

• Appearance

• Arrival

• The non‐verbal component

• The verbal component


Interview Format

• Opening

• Answer period

• Question period

• Conclusion

• Follow up


The Interviewer’s Agenda

Personal Impression• Attire

• Social skills

• Communication skills

• Professionalism

Competence• Related experience and skills

• Expanding on the resume information

• Ability to do the job

• What experiences demonstrate competence?

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The Interviewer’s Agenda

Likeability• Organizational Fit

• Would I like to work with this person?• Can this person get along with others?• Listening skills• Personality and attitudes toward the job

Motivation• Is the applicant excited about the job?• Does the applicant project enthusiasm?• Interested in the field or just looking for a job?

Leadership• Evidence of leadership in other settings?• Would applicant set a good example for the

rest of the staff?


Key Questions

Your Public Exit Statement

Why did you leave your last position?

“The company recently downsized, and many positions were eliminated, including mine.”

“I had a great 5‐year run with ABC Company, where I had the chance to help them generate 33% profitable sales growth year over year. The company recently downsized, and many positions were eliminated, including mine. Now I’m very excited to see how I can leverage this experience to partner with you on some strategies to boost performance.”


Key Questions

• Tell me about yourself.

• Why are you interested in this role?

• Why should we hire you?

• What makes you unique?

• What makes you the best candidate for the job?

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Tell Me About Yourself

• Job function or title

• Relevant industry experience

• Value proposition

• Understanding of common company/industry issues

• Probe for pain points


Tell Me About Yourself

• Job function or title (sales manager)

• Relevant industry experience (retail)

• Value proposition (driving performance through profitable revenue growth, team building and customer retention)

• Understanding of common industry issues (customer attrition due to online shopping)

• Probe for pain points

“I’ve been a retail sales innovator and change leader my entire career. Most recently I built and managed a creative sales team that likes to win and knows how to retain customers when the world is shopping online. We leveraged social media incentives and combined in‐store and online programs to keep the customers we had and add 100% more, generating high‐margin revenue gains of $2.3 million.

“I have a number of other wins I'd like to tell you about, but I’d like to make the best use of our time together and talk directly to your needs. Could you tell me more about your most pressing challenges that I can help you tackle right away?”


Key Questions

• What are your STRENGTHS?

• What is a WEAKNESS?

• Significant ACCOMPLISHMENT(s)?

• How would you describe your PERSONALITY?

• What do you want to do 5 YEARS FROM NOW?

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Key Questions

• What are you looking for in a job?

• What did you like most / least about your last job?

• What would your boss … peers say about you?


Behavioral Interviewing

SITUATION

TASK

ACTION

RESULTS

“S. T. A. R.” Answers to Behavioral Descriptive Interviewing


Behavioral Interview Questions

Samples

• Describe a situation where you developed an innovative solution to a long‐standing problem. How did you approach the situation and how did you arrive at the solution?

• Tell me about a time when you worked with someone who simply did not share your work values or points of view. How did you handle this experience?

• Give me an example of a mistake you made at work. What was it? How did you deal with it?

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Strategy: Listen to the Entire Question

Consider

• What does the interviewer want to learn about me?

• What information do I want or need to convey?

• Am I answering the question that was asked?


Strategy: Clarify or Confirm the Question

Consider

• “I want to be sure I’m clear. Could you repeat the question please?”

• “If I understand your question correctly, you are asking me ..”

• “Let me clarify…”


Strategy: Respond & Create a Dialogue

• Use specific examples of actual situations and results when answering questions

• “….and I was able to reduce errors by 50%.”

Answer

• Ask a question that links your answer to the available position

• “What is the current error rate in this position?”

Ask

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Salary Question

• “I would like to discuss an entire compensation package once I have a thorough understanding of the position requirements and we are both convinced that I am the right candidate. Can you tell me more about…..”

• “The range for this position in the current market is between $_ and $_. I’m sure we can discuss a fair compensation package once we firm up a job offer. I am really interested in your………”

• Defer

• Give a range

• Refer to compensation package


Salary Research

FREE RESOURCES

• www.salary.com ‐ data is gathered from the HR community

• www.glassdoor.com ‐ data is gathered from employees

• www.payscale.com ‐ data is generated from employees and allows you to compare nonprofits to publicly held, or if you don’t have a degree, or if your degree is higher than others in the field, etc.

• Networking

• 3rd party recruiters

• Research postings that may have salary listed (indeed.com and LinkedIn jobs)


Question

Which 1 or 2 interview questions are the most challenging for you?

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Overcoming Objections

• What if the interviewer believes you can’t handle the job?

• What if the interviewer wants to see how you handle confrontation?

• Clarify the concern

• Convey confidence

• Avoid defensive response


Closing the Interview

Types of Questions to Ask:

• Technical

• Fit

• Clarifying

• Next Steps


Closing the Interview

• Make sure you have made points you wanted to make – think of your Value Proposition.

• Make a strong closing statement.

• If you’re still interested in the job, make sure they know. Be enthusiastic!

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After the Interview

• Debrief

• Evaluate

• Follow‐up


Debrief & Evaluate Action Steps

Ask yourself:

• What should I start doing to help me develop better interviewing skills?

• What should I stop doing to improve my interviewing behavior?

• What should I continue doing to ensure my interviewing skills remain effective?

• What are my top priorities for the next step?


Follow Up

• Address issues raised in the interview

• Rephrase any answer that was weak in the interview session to reinforce your capability

• Express interest in the position

• Advance your candidacy and strengthen your connection with the person.

Write a thank you note within 24 hours

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Let’s Review

• Express enthusiasm, passion, interest, concern.

• Listen carefully. Don’t over‐focus on the next point you want to make.

• Be prepared with your questions and take in support material.

• Be strategic in preparing, performing, and following up!

• Let them know you want the job.


Review & Resources

Research Employer

Prepare for the Interview

Review Interview Questions

Plan Answers

Practice


“Interview and Beyond”

Training

• Interview strategy and preparation

• Insight into the company

• Asking effective interview questions

• Preparing your reference contacts

• The value I bring

• Interview planning

• Position matching

PowerMyCareer™ Portal

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Exercises• Traditional Interview Questions • Behavioral Interview Questions • Tips for Phone and Video Interviews • Overcoming Objections • Post Interview Evaluation • Post Interview Notes

Tools and Webinars• PowerMyInterview™• Interviewing With Confidence• Negotiating Job Offers

PowerMyCareer™ Portal


Big Ideas

Recognize different types of interviews

Be aware of components of the interview

Understand the value of developing your value proposition

Be prepared for behavioral questions with STAR answers

Have strategies to answer questions you find challenging

Have strategies for post‐interview follow up


Questions

• What did you learn from the presentation?

• What will you do differently as a result of this webinar?

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Thank You!

Continue the Conversation…

Career Partners International (Company Page) @CPIWorld www.facebook.co

m/CareerPartnersInternational

www.cpiworld.com/knowledge-center/rss

Thank you for your participation in our Enrichment Webinar series.

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Career Partners International The Interview: Making it Work for You

Career Partners International Copyright 2020

Congratulations! You’re getting ready to interview. The following resources will be helpful to you as you prepare. These are all available within the online career portal, PowerMyCareer™. Learn about your prospective employer: D&B Hoovers/Mint Global Research companies in your target area with in-depth profiles, corporate financials, executive listings and biographies, news, and analyst reports on companies around the world. Prepare for the Interview: Interviewing Section “Preparation”

• Be a Good Fit • Adding Value • The Process • Four Types of Interviews • The Interviewer’s Agenda • Answering Questions • Overcoming Objections • After the Interview

Review Interview Questions: Resume Builder

• “Interview and Salary” tab • Tips and Advice • Virtual Interview – 25 interview videos and 500 interview questions! Video links include:

o Interview Strategies and Preparation o Best Ways to Prepare for an Interview o What should you know about the company before the interview o Question-Answer-Question Cycle and Examples o Typical Interview Structure o Preparing good questions for the company o Strengthen the Content of Your Interview o Words and Body Language o What does the interviewer really look for in an interview o The Interviewer’s Agenda o Notes and Following-Up

Other Resources: Training Webinars • Networking and Informational Interviewing • Interview Strategy and Preparation • Tough Interview Questions • Negotiating

Career Partners International The Interview: Making it Work for You

Career Partners International Copyright 2020

Handouts:

• Tough Interview Questions & Negotiating • Commonly Asked Interview Questions • Tough Behavioral Interview Questions • Winning Questions to Ask the Interviewer • Overcoming Objections (PDF File) • Sample interview evaluation/debriefing form • Post-Interview Review Exercise • Sample Follow-up Thank-you Letters

3/25/2020 - cpiworld

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