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30th March Technicians Conference 2009
Transforming Teaching and Learning through ICTA Systemic Approach
Creating a Learning Infrastructure
for a World-City
Brian Durrant
Chief Executive
London Grid for Learning Trust
CEOBrian
Durrant
PALeeanne
O’Connor
L2tICT Project
Content ManagerDavid Mason
Operations ManagerIan Lehmann
Finance Manager/Admissions Business
Operations Manager
Shamaila Ahmedi
London Grid Ltd
L2tICTProject Officers and
reference groupBronwyn FrenchPenny Patterson
Stewart Smith
Editorial Board
ConsultantRay Collins
LGfL ORGANISATIONAL STRUCTURE
Member LAs
LGfL Trust
Executive Board
Technical Steering Group
Portal Development
Group
Curriculum Consultants
Shirley BartonMatthew Cornish
Jo DilworthPippa Dorman
Ali GoucherMina Patel
Nigel PenstoneHelen Sharpe
Bob Usher
Learning Platforms Manager
Chris Wood
Secretarial SupportDebbie Aruliah
North Sector Group South Sector Group West Sector GroupEast Sector Group
Finance Assistant/
Admissions Business
Support OfficerElaine
O’Brien
MLEImplementation
Group
Technical Support
ConsultantRobert Ansell
14 – 19 Content
DeveloperDrew Tibble
Commercial Director
Gordon Ballantyne
Web Editor / Developer and
Technical Consultant
David Sztypuljak
Accounts and Secretarial Assistant
Roshan Alibhai
What is the purpose?
• Aggregated procurements
• Pooled and shared expertise
• Services that meet schools’ needs
• Learning platform
What is the purpose?
• Aggregated procurements
• Pooled and shared expertise
• Services that meet schools’ needs
• Learning platform
• Premium content
• Innovative projects
• Safeguarding pupils
What is the Vision?
Transformation & attainment…
Embedding ICT
Embedding ICT in schools – why?
• New technology is the new literacy– Failing to equip young people as mature ICT
users…. is to fail them– It isn’t new anymore
Embedding ICT in schools – why?
• New technology is the new literacy
- and it isn’t new anymore
- but still unexploited in many classrooms!
Architects + Engineers + Educationalists + Estates Managers + AdArchitects + Engineers + Educationalists + Estates Managers + AdArchitects + Engineers + Educationalists + Estates Managers + Advisers + Contractorsvisers + Contractorsvisers + Contractors+ Local Authority Professionals + Teachers + Pupils + Parents + + Local Authority Professionals + Teachers + Pupils + Parents + + Local Authority Professionals + Teachers + Pupils + Parents + Innovation + Innovation + Innovation +
+ Financiers + P
lanners + Project
+ Financiers + P
lanners + Project
+ Financiers + P
lanners + Project
Managers + IC
T P
rovidersM
anagers + ICT
Providers
Managers + IC
T P
rovidersS
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A classroom from 1850s
From 1869 to 2009 classrooms moved from this…..
To this…..2009…..
Piccadilly Circus 1869…..
London 2009…..
Embedding ICT in schools – why?• New technology is the new literacy• To empower teachers• To transform the way children learn• To raise attainment
……and enhance life-chances• To engage with young people in a medium
in which they are embedded• To foster innovation• To grow a knowledge economy
Embedding ICT in schools – How?
• Vision
(e.g. why broadband?)
Embedding ICT in schools – How?
• Vision
• Planning- including curriculum planning
Embedding ICT in schools – How?
• Vision
• Planning
• Resources
• Training – what training?
Embedding ICT in schools – How?
• Vision
• Planning
• Resources
• Training – skills AND pedagogy
• And the missing ingredient…….
• Training for Leadership
Embedding ICT in schools – How?
• Vision• Planning• Resources • Training – skills AND pedagogy• Training for Leadership • Communication
– information– evangelism…. – drip,drip,drip….
Embedding ICT in schools – How?
• Vision• Planning• Resources • Training – skills AND pedagogy• Training for Leadership • Communication • Mentors www.consultants.lgfl.net • Best practice www.videos.lgfl.net
Working together for schools
Leading with ICT…
Data Issues: Brent Heads ICT Steering Group 06-03-09
Brent Heads’ ICT Steering Group06-03-09
Data Issues
Data Issues: Brent Heads ICT Steering Group 06-03-09
Agenda
• Introduction• Some of the main questions• Part 1: Data Security
– Some issues– Securing Personal Data
• Part 2: The Connected Future– Some Issues– Data Sets
• AOB
Data Issues: Brent Heads ICT Steering Group 06-03-09
Some of the Main Questions
• Why Automated Collection?• What is collected and when?• Why is it collected by Chesterfield House?• Why is it collected by Fronter?• Why is it collected by London Grid for
Learning(Atom Wide)?• What does a school need to do to comply with
the Data Protection Act?• Why the need for regular school audits?
Data Issues: Brent Heads ICT Steering Group 06-03-09
Part 1: Data Security
Data Issues: Brent Heads ICT Steering Group 06-03-09
Some issues seen in some schools
• File servers stored in unlocked offices e.g..• Poor data backup arrangements e.g…• Subsets of data available on websites in Excel• Subsets of data taken out of school on
unencrypted USB Keys• Full data sets taken out of school on laptops not
password protected or encrypted• Remote access to school admin servers via
insecure software e.g. PCAnywhere• Inaccurate MIS data
Data Issues: Brent Heads ICT Steering Group 06-03-09
Data Security - DOs• Strictly limit access to personal data to those who need it to do their jobs.• Tailor the subset of data which users can see, to that required to do their job.• Enforce the use of strong passwords that contain both numbers & capital
letters.• Enforce regular password changes that do not allow users to reuse old
passwords.• Regularly review users & rights to ensure that these reflect job needs, that they
are current & correct.• Do ensure that remote access to the school network is limited & that
connections are encrypted.• Limit & control the personal data that is taken from the school on portable
devices (Memory sticks, PDAs, Laptops etc.)• Ensure that all personal data that is taken out of the school is in encrypted
form.• Ensure that personal & other data is regularly backed up & that a copy is
securely stored off-site wherever possible.• Ensure that all file servers that contain personal data are in a secure, normally
locked location.• Ensure that PCs that have regular access to personal data through the logged
in user are provided with a password protected screensaver
Data Issues: Brent Heads ICT Steering Group 06-03-09
Data Security – DON’Ts• Allow remote access to fileservers using products such as
PCAnywhere or Microsoft’s Remote Desktop Connection software.
• Post spreadsheets containing personal data without individual password protection on public facing web sites.
• Post children’s photos on school websites without ensuring that no personal details are present in the file name or metadata.
• Do not allow children’s photos to be downloadable from school web sites by right-clicking the image.
• Allow remote access to file servers from “Any IP Address” without strictly limiting the range ports that are opened.
Data Issues: Brent Heads ICT Steering Group 06-03-09
Data Security Audit
Where do I start?
• Carry out a regular data security audit• Are you registered with the Information Commissioners
Office – is your registration up to date?
www.ico.gov.uk
There is a wealth of information on this site• On the audit trail check the dos and don’tsIf your registration is not up to date and/or you are not doing a regular
audit, and responding to its findings, it is unlikely that you are compliant with the act
Data Issues: Brent Heads ICT Steering Group 06-03-09
LGfL Secure and Remote Access
– Secure Remote Access costs £60 pa per concurrent user.
– Secure Remote Access allows access to school networks for users who want to connect remotely from anywhere within the LGfL network or via the Internet through standard web browser clients.
– It is secure and encrypted
Data Issues: Brent Heads ICT Steering Group 06-03-09
Securestore – Secure and Remote Storage
• Secure, encrypted data storage• Automated, prescheduled and on demand
backups• A minimum 1 month backup history• Easily upgradeable storage space• Quick and simple data restoration• Uses existing broadband connection
overnight, keeping costs down• 50GB + 1 Server licence costs £450pa
Data Issues: Brent Heads ICT Steering Group 06-03-09
Part 2: The Connected Future
Data Issues: Brent Heads ICT Steering Group 06-03-09
Some Issues
• MLE Integration• SIF• Groupcall• USO • StaffMail• LondonMail
Data Issues: Brent Heads ICT Steering Group 06-03-09
Data Sharing (1)
• The Connected Future sees a number of information systems both inside & outside school sharing data.
• Data security is paramount & systems need to exchange data over an encrypted channel.
• Data elements need to be in a consistent, standard form & need to be present in Schools’ MIS e.g. MLE integration and various data sets
• Standardised data exchange protocols are required.
Data Issues: Brent Heads ICT Steering Group 06-03-09
Data Sharing (2)
• The standard defined for data exchange is SIF (Schools [now Systems] Interoperability Framework). This is an Internationally defined standard.
• SIF products are not yet available. In the interim the Authority has determined that an alternative, called Groupcall Xporter will be deployed to all schools. (See Brent circulars 2270, Nov 2006 & 3457 Jan 2009) available in the Resources area to regularly & automatically collect data.
Data Issues: Brent Heads ICT Steering Group 06-03-09
GroupCall Xporter
• Xporter a small service that runs on the school’s MIS server & is configured centrally.
• Xporter runs specified MIS reports & transfers the data securely
• Xporter collects staff and pupil data to keep USO up to date
• Xporter collects the CTF data set used by the LA• Xporter will be superseded in 2010 by SIF
Data Issues: Brent Heads ICT Steering Group 06-03-09
Resources enabled by GroupCallUnified Sign-On (USO):
• A single username and password for every relevant student and member of staff in London, granting access to all supported LGfL resources
• Second-factor authentication is available using OTP (one time password) tags for services accessing any sensitive data
StaffMail: • For Staff, Governors and Admin
• Full Exchange 2007 Functionality• Provided ‘free’ to LGfL Schools• Replacement to Synetrix @mail system
LondonMail:• Web-mail service for curriculum use. Replaces DigitalBrain service • Inbound and outbound mail filtering by MicroSoft, protects against
viruses, spam and inappropriate content• Provided ‘free’ to Brent Schools
Data Issues: Brent Heads ICT Steering Group 06-03-09
SIF* (Schools
Interoperability Framework)
Staff + Pupils
Common Transfer
File (CTF)*
Pupil Only
London MLE
(pupil)
London MLE (staff)
Pupil USO
Staff USO
First name Yes Yes Yes Yes Yes Yes Last name Yes Yes Yes Yes Yes Yes
Email address
No No No No If London Mail or
SafeMail is chosen
Yes
Username No No Created Created Created Created Password No No Created Created Created Created User type No No Yes Yes Yes Yes LA code Yes Yes Yes Yes Yes Yes DCSF School code
Yes Yes Yes Yes Yes Yes
Date of birth
Yes Yes No Yes Yes Yes
Unique pupil
number
Yes (Pupils)
Yes (Pupils)
Yes NA Yes NA
Current year group
Yes (Pupils)
Yes (Pupils)
Yes Yes Yes No
Class No No Yes Yes Yes No Gender Yes Yes No No Yes Yes
Title Yes Yes Yes Yes
*Note 1: The CTF data set also contains detail of pupil’s SATs results, their previous school, ethnicity, SEN status, free school meal status, address & attendance information.*Note 2: The SIF data set contains all that is in the CTF data set together with information on staff as well as pupils. Staff information also contains, for example, the National Insurance (NI) number, length of service and grade.
Data Issues: Brent Heads ICT Steering Group 06-03-09
Resources
• Copies of the Consultation version of the Brent Data Security Strategy are now available
Data Issues: Brent Heads ICT Steering Group 06-03-09
END
Information Management Strategy framework and data security
Final report on Data Handling Procedures across government
Cross Government Actions: Mandatory Minimum Measures
Cabinet Office guidance
Information Management Strategy framework
Data security good practice guides
The Information Management Strategy framework
helps schools respond to the need to manage increasing amounts of data effectively and securely
allows schools to assess their position and develop a strategy
developed with local authorities and schools
works with existing tools
covers all areas of information management including security
Leadership and managementLeadership and management
Framew
ork for ICT supportFram
ework for ICT support
Information Management Strategy frameworkInformation Management Strategy framework
ResourcesResources
Extending opportunitiesExtending opportunities
Professional developmentProfessional development
AssessmentAssessment
CurriculumCurriculum
Learning and teachingLearning and teaching
How Becta frameworks work together
Parental engagement frameworkParental engagement framework
Self-review framework
Impact on learner outcomesImpact on learner outcomes
Security
The need for a strategy
DCSF
Local Authorities
Parents
Agencies
Diplomaproviders
Learners
Objective
To help schools make more effective use of data and develop an information management strategy
Why?
Using the framework
Underpins learning and
teachingU
nderpins learning and teaching
Little in place
Framework content
Supporting materials
• guide for each strand• suggested possible sources of evidence
• hint and tips on possible actions
• further help and information
• guidance booklet for local authorities
Becta Data handling security guidance
Available from www.becta.org.uk/schools/datasecurity
More information
A T O M W I D E
Working with LGfL and its Partners since 2003
Engaging with LGfL, and the 33 London LAs, in support of London schools
Working with key LGfL service providers such as Fronter and Synetrix
Four USO-family services supporting the theme of this conference
LGfL responding to Information Handling & Data Security guidance from Becta
LGfL USO (Unified Sign On) & Shibboleth
Single username and password for all LGfL services
Shibboleth access to the LGfL Content Grid, LondonMLE, Video Central, ‘Weather’, Podcasting, and more
USO for services such as Click to Meet, Sophos,per-user filtering, StaffMail and LondonMail
LA-specific services and local school ADs
USO accounts can be created and managed using MIS data export tools
The future includes SIF – Systems Interoperability Framework
LGfL USO-OTP
A One Time Password tag to provide Second Factor Authentication
Low-cost, and easy to implement, additional layer of security
For USO and Shibboleth-protected services
Convenient, robust and easy to carry
Increases awareness of sensitive data and preferences for its handling
Ideal for senior staff and admin user access
LGfL USO-FX (File eXchange)
Secure inter-school and school-LA document transfers using https
USO authenticated uploads and downloads
Individual or group addressing by USO ID
Full audit trail of document views, downloads, and ‘deletions’
Email ‘Announce’ messages
USO-OTP protected options
LGfL USO-DigiSafe
Secure portable storage via USB flash drives and ruggedized hard drives
LA and school-focused centrally-managed service
Assigned to individuals via USO username
PIN and biometric (fingerprint) authentication
4GB flash drives with biometric option
Hard drives with biometric - 80GB to 500GB
Hardware encryption to FIPS 140-2 Level 2
LA-specific configurations available
30th March Technicians Conference 2009
Coffee Break
Your Network Asset Synetrix
LGfL Technicians’ ConferenceBT Centre, London30th March 2009
www.synetrix.co.uk
And here today...
Arthur Bird, Account Director, LGfL• Introductions, The Network & Services
Symon Lorenzo, Customer Services Manager• CSC supporting you...
• ...and the support team in the Foyer. Come and find us…It’s good to talk
www.synetrix.co.uk
Your London Network
• This is a tested partnership between:
• You the users• The 33 London LA’s• LGfL & Synetrix• Supporting other LGfL supply partners.
It’s enduring. We all have reason to be proud of it.
www.synetrix.co.uk
Croydon
Purley
Merton
Bromley
BexleyHeath
Welling
Lewisham
Richmond
Hayes
Harrow
Park Royal
EarlsCourt
TeleHouse
Romford
BarnetHaringey
Newham
WalthamForest
Enfield
Lambeth
Core
Camden
Core 10Gbps Links
Nodal Loop 1Gbps
CORE
AP
Core Network Node
Aggregation Point (AP)
www.synetrix.co.uk
Network map with schools on it
Arthur
www.synetrix.co.uk
www.synetrix.co.uk
The Network Refresh Programme
www.synetrix.co.uk
The Drivers for ICT in Schools
• Schools’ drivers– Improve pupil to PC ratio– Improve ICT throughout the school– Embedding ICT into the curriculum
• Schools’ demand– Reliable and consistent service– Secure and safe WWW teaching and learning
environment– Local flexibility and a fit to pupil development– A vision to the future 2012 and beyond
• Schools’ long term focus– Invest in technologies that will continue to be
cost effective as needs change
www.synetrix.co.uk
All of us must be be prepared….
www.synetrix.co.uk
A 21st Century Learning Environment
Per
sona
lisat
ion
Learning Network
Data & Integration
Content
Learning Applications
Security, Privacy & Access
Teachers & Learners
Mob
ility
and
Hom
e A
cces
s
www.synetrix.co.uk
A Step Ahead of You – A Future Proof Investment
• Forward Planning• Web based applications require high availability• On the road to ‘in cloud’ computing• QoS enabled to support real time traffic• Mobility • Increasing collaboration• ~£8M additional investment over the next 2 years
www.synetrix.co.uk
Network Refresh Programme Testing & Rollout
• POC & Migration testing from April-June 09 • Core deployment from July-August 09 • Access rollout commence August 09• Edge Refresh Programme (CPE replacement) in
progress
Target Completion Date: September 2010
www.synetrix.co.uk
Network Refresh Programme Technology Upgrade
• Upgrade existing Juniper M160 with Next Generation MX960
• Replace Existing M10 with Juniper MX480’s• Replace Existing Extreme S48i aggregation switch with
Juniper EX4200.• Extreme 24e3/S200 replaced with Juniper J2320• Architecture design based high end core routing products
www.synetrix.co.uk
Existing services
www.synetrix.co.uk
Improving the Customer Service Centre to support your School
Symon Lorenzo
Customer Services Manager
www.synetrix.co.uk
CSC Improvements – people and process
• Process redesign
• Restructured teams; same location– Operations teams (1st, 2nd, 3rd line) – Network Management Systems teams
• Significant investment in people and systems
• Skills gaps plugged with training , knowledge transfer ....and more staff
www.synetrix.co.uk
CSC Improvements – systems and technology
• ITSM (IT Service Management) - incident, problem, change and configuration management
• Support Wiki - next generation knowledge base; bringing all different information stores into one interface, accessible by anyone in our company
• Talk2Synetrix enhancements
• CISCO VoIP – Live Easter 2009
www.synetrix.co.uk
SLA Improvements
www.synetrix.co.uk
What’s next ?
• Continued training and knowledge transfer
• Evaluating new support tools and systems
• Many more internal projects already running:– Instant Messenger– Automated email management
www.synetrix.co.uk
We are here to help you
Your Feedback............Ideas..........
Send us an e-Mail ...............
Customer Services Manager
www.lgfl.net
www.mlesupport.lgfl.net
London MLE User Forums
You can join in by “Requesting an Invite” to the “London MLE User Forums” found under fronter.com/lgfl/(Log in to Fronter and go to display all rooms | external room invite)
Alternatively simply email [email protected] with your username.
www.frontersupport.co.uk
LGfL Technicians Conference
Antony Moore - Education Director - Fronter UKTom Soron - Operations Manager - Fronter UK
Supported MIS Systems
RM G2 support end of April
SIMS.net
RM Integris
CMIS
CMIS Webservice
Wauton Samuels
Wauton Samuels Webservice
Phoenix Gold
Phoenix E1 (SIF over HTTPS)
SIMS.net 535
RM Integris 140
734
MIS Integrations
Other 59
Total
2 Way MIS integration
Timeline – Currently Scheduled for Fronter 92
Aspects Integration
Assessment (SIMS)
Draft specification
Government agenda driven
Meetings with LA Curriculum and SIMS teams
Capita visiting HQ.
Strategic relationship with Capita
Contractual Requirement for 2 way passing of Assessment data.
Government Requirement
Committed to working with MIS vendors
Technically complex
Updated Parental Access in Fronter 92
Commercially complex
Position paper in draft
Online Reporting Update
Fronter 91
Secondary – Monday 6th July – Emirates Stadium
Primary – Monday 2nd November – Emirates Stadium
30th March Technicians Conference 2009
30th March Technicians Conference 2009