30 social media ideas in 30 minutes - delivered at chicago booth
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30 Social Media Ideas in 30 Minutes - Delivered at Chicago BoothTRANSCRIPT
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
The MarketingSavant Group
30 Social Media Ideas in 30 Minutes
The MarketingSavant Group
www.marketingsavant.com
888.989.7771
How to Use the Power of New Technology to Drive Leads and Generate Sales Marketing Roundtable
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
For help with your Social Media Strategy, download our free Social Media e-books! marketingsavant.com/papers
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
Upcoming Webinars
Wed, April 6, 2011 | 9:30 AM PST / 11:30 AM CST / 12:30PM EST
60 Social Media Marketing & Promotion Ideas in 60 Minutes In the 60 Social Media Marketing & Promotion Ideas in 60 Minutes webinar, we’ll take a “social media lightning round” approach and cover 6o real world promotional ideas that you can use in social media. This webinar is really geared for just about anyone. B2B marketers will find ideas, local retailers will find ideas, non-profits will walk away with something and even government agencies might learn something about connecting with their communities through social media. We’ve drawn examples from our own cases and clients as well as examples from around the web and from brands of all sizes and market segments. If you’re looking for a real kick in the pants, you’ve got to check out this webinar. You’d better sit down for this one, as it’s going to go quick, but you’re guaranteed to leave with at least a few ideas to make the hour well worth your while!
www.marketingsavant.com/webinars
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
About Dana VanDen Heuvel
Dana VanDen Heuvel is an award-winning marketing blogger, author of the American Marketing Association's Marketech Guide to Marketing Technology and the MySpace, YourSpace, TheirSpace Guide to Social Network Marketing and the creator of the AMA's TechnoMarketing training series. Dana is a widely recognized expert on blogging, podcasting, RSS, Internet communities and interactive marketing trends and best practices and speaks regularly on these topics at industry events. Dana founded BlogSavant, one of the nation's first weblog and social media marketing consultancies and currently runs The MarketingSavant™ Group, a marketing technology consulting and training firm that helps marketers leverage emerging marketing technology to reach and keep customers. Learn more from Dana's blog at www.marketingsavant.com.
The MarketingSavant Group is a specialist company that focuses on transforming our clients into the preeminent thought leaders and trusted advisors in their industry. Through our thought leadership marketing approach and deep experience in digital and social media marketing we do extraordinary work for B2B clients to move your entire organization beyond the competitive realm and into the unique niche of industry thought leader. We focus on genuine organizational transformation through marketing, innovation, intellectual capital development and not on producing a campaign that’s merely a quickly forgotten flavor-of-the-month tool. We formed MarketingSavant to work with ethical, intellectual, innovative and challenging clients in the Business-to-Business market sector. Our approach and our philosophy are to always put altruism before capitalism. We do well by doing good, and we like to work with clients who share our philosophy.
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
Source: What the F**k is Social Media http://www.slideshare.net/mzkagan/what-the-fk-is-social-media-one-year-later
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
0. Don’t Commit Random Acts of Social Media Marketing!
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
Source: Rain Today
1. Make Social Media a “Tier” in Your Marketing Strategy
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
2. Listen, Listen, Listen
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
3. Make Them Like You First
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
4. Host a Tweetup for Your: Company/Customers/Industries/Community/Groupies
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
5. Turn Your Thinkers Into Thought Leaders
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
6. Build a Dedicated Social Site Social Media Newsroom
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
7. Encourage Loyalty 2.0
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
8. Create a Proper Landing Page Create Microsite Tabs
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
9. Handle Customer Service Through Social Media
9.5. How NOT to Handle Customer Service
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
10. Deliver Content with dlvr.it
• Deliver content across social platforms
• Engagement stats – integrate w/ Google Analytics
• Connect all social channels together
• Create many ‘routes’ • Auto-post curated content • Filter content • http://dlvr.it • Free service
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
11. Run Social Media Promotions
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
12. Run Facebook Photo Contests
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
Twitpic Facebook
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
13. Develop Business Through Twitter
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
14. Use Fan Generating Apps
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
15. Get Notified!
• Facebook not the only or the right answer
• Hyper Alerts is the “feature that Facebook forgot”
• Watch you pages, competitors, pages you like and pages you don’t
• Daily digest of updates (vs. immediate emails)
• Alerts by URL or by FB User – ASAP, Hourly, Daily, Weekly,
Monthly – Select your time – Also alerts on your own content
• http://www.hyperalerts.no
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
15.5 All in a NutshellMail
• Brings all social alerts into one consolidated email
• Track Twitter new followers & un-follows
• Mostly for ‘personal’ use
• http://nutshellmail.com
• Free service
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
16. Publish on Schedule – “1-7-30-4-2-1”
• 1 = Daily
• 7 = Weekly
• 30 = Monthly
• 4 = Quarterly
• 2 = Bi-Annual
• 1 = Annual
Source: FusionSpark Media http://www.fusionspark.com/blog/2009/10/13/content-marketing-secrets-part-iii-easy-as-1-7-30-4-2-1/
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
26 17. Run a Video Contest
• Texas Instruments “Thank an Engineer campaign”
• At the end of March they had: – 176K Conversions – 151K video views – 25K “further actions” people took
from the landing page to other areas on ti.com.
• People spend an average of 4.21 minutes on the page
• TI is confident and happy that people are engaged and watching the videos (and more than one)
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
18. Integrate, Integrate, Integrate
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
19. Use Change Management for Effective Social Media
• Urgency! • Guidance & governance • Vision • Communication • Empowerment &
enablement • Campaign wins +
competence development • Build institutional
processes • Create Social Media
Center of Excellence
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
20. Develop a First Responder Program
• Be transparent. Be open and honest in all communication.
• Be ethical. Live by the WOMMA Practical Ethics Toolkit
• Be relevant. Share information and perspectives that are valuable to the online community
• Personalize and be personable.
• Address negative discussion head-on.
• Court evangelists & advocates.
Even if you’re not ready to join the conversation, it pays to have a sound strategy for dealing with any social media conversation taking place about your brand.
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
20.5. Develop a SM Policy that will…
• Educate as well as guide
• Provide instructive input to equip people with basic new media knowledge
• Complement an existing code of conduct
• “Educate on”, respect and enforce privacy guidelines
• Set constructive boundaries
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
21. Develop A Social Media Process
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
22. Connect to Your Marketing Map
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
23. Turn Your Employees Into Social Connectors
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
24. Find Local and Industry Tweeters
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
25. Secure Your Listings
• Secure the top business listings on directory sites
• “Claim” your business
• Use http://getlisted.org/ to asses your position
• Focus on the top local listings, don’t grab them all
• Focus on getting ‘citations’
• Be careful of what you pay for online – Superpages
– Yellowpages
– Other scammer nonsense
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
26. Review If They Like You…
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
26.5 Call Me If You Don’t…
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
38 27. Run Facebook & LinkedIn Ads Hyper-targeting Your Audience
“Local” Facebook Ads
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
28. Create a Social Media Dashboard
SOCIAL MEDIA IMPACT
Source: Oliver Blanchard “The Basics of Social Media ROI”
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
28.5 Monitor Social Measures
• Participation • Sales • Registrations • Referrals • Links (the currency of the
social web) • Votes • Reduction in costs and
processes • Decrease in customer issues • Lead generation • Conversion • Reduced sale cycles • Inbound activity
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
29. Social- Source Your Candidates
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
30. Use a Social CRM Tool
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
Take Lessons from Leading Brands
• Deputize people throughout the organization • Understand each channel’s unique engagement • Find champions • Centralize coordination • Be in it for the long haul • Pick channels carefully • Fish where the fish are • Support engagement as an extension of company culture • Encourage employees to use social media to get work done • Make social media part of the job • Modularize and Synchronize across channels (activity
streams) Source: Altimeter Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
The MarketingSavant Group
Smile if you liked it!
The MarketingSavant Group
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888.989.7771
Thanks You for Attending!
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
For help with your Social Media Strategy, download our free Social Media e-books! marketingsavant.com/papers
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
Upcoming Webinars
Wed, April 6, 2011 | 9:30 AM PST / 11:30 AM CST / 12:30PM EST
60 Social Media Marketing & Promotion Ideas in 60 Minutes In the 60 Social Media Marketing & Promotion Ideas in 60 Minutes webinar, we’ll take a “social media lightning round” approach and cover 6o real world promotional ideas that you can use in social media. This webinar is really geared for just about anyone. B2B marketers will find ideas, local retailers will find ideas, non-profits will walk away with something and even government agencies might learn something about connecting with their communities through social media. We’ve drawn examples from our own cases and clients as well as examples from around the web and from brands of all sizes and market segments. If you’re looking for a real kick in the pants, you’ve got to check out this webinar. You’d better sit down for this one, as it’s going to go quick, but you’re guaranteed to leave with at least a few ideas to make the hour well worth your while!
www.marketingsavant.com/webinars
www.marketingsavant.com 888.989.7771 The MarketingSavant Group
The MarketingSavant Group
30 Social Media Ideas in 30 Minutes
The MarketingSavant Group
www.marketingsavant.com
888.989.7771
How to Use the Power of New Technology to Drive Leads and Generate Sales Marketing Roundtable