3 simple steps to take away the stress from mid-year performance evaluations
DESCRIPTION
Having trouble telling your employees the truth? Follow these 3 simple steps to learn how to give painless performance feedback to your employees. Download the FREE training video and handout here: https://vv144.infusionsoft.com/app/page/ppf-training-videos Visit my website at http://www.themanagementcoach.com/ for more helpful management tips.TRANSCRIPT
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PAINLESS PERFORMANCE FEEDBACK
3 Simple Steps to Take Away the Stress
It’s Mid-Year Review Time?
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• Preparing your personal energyShow Up Strong
• The Situation-Behavior-Impact Formula
Prioritize Your Messages
• Who does whatSave Your Time
3 SIMPLE STEPS
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“I've missed more than 9000 shots in my career. I've lost almost 300 games. 26 times, I've been trusted to take the game winning shot and missed. I've failed over and over and over again in my life and that is why I succeed.”
- Michael Jordan
PRACTICE
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Show Up STRONG
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Bio-electromagneticCommunication
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Neutralize your energy…
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Neutralize your energy…
1. Identify a person who is irking you
right now. What are they doing wrong?
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Neutralize your energy…
1. Identify a person who is irking you
right now. What are they doing wrong?
2. What advice would you give
them if you had the chance?
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Neutralize your energy…
1. Identify a person who is irking you
right now. What are they doing wrong?
2. What advice would you give
them if you had the chance?
3. Where do you do the same in your
own life?
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“The notion that people can’t change is one of the biggest fallacies in business.”
- Mary Engel
Prioritize YOUR MESSAGES
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Promotion
High Performance
Players
Performance Players
Bench Warmers
Everyone can change…
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Observation without advice…
Situation Behaviour Impact
Anchored in a specific time and place
An observable action (facts not interpretations)
Impact on required output (result)
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Observation without advice…
Situation Behaviour Impact
Anchored in a specific time and place
An observable action (facts not interpretations)
Impact on required output (result)
On Monday of this week I came to you with a request to put together a presentation for a client that I was meeting with early Wednesday morning I asked you to send it to me by 5PM on Tuesday so that I could review it prior to the meeting.
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Observation without advice…
Situation Behaviour Impact
Anchored in a specific time and place
An observable action (facts not interpretations)
Impact on required output (result)
You sent me the presentation at 2:00 PM on Tuesday with a clear explanation of the direction you took.
On Monday of this week I came to you with a request to put together a presentation for a client that I was meeting with early Wednesday morning I asked you to send it to me by 5PM on Tuesday so that I could review it prior to the meeting.
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Observation without advice…
Situation Behaviour Impact
Anchored in a specific time and place
An observable action (facts not interpretations)
Impact on required output (result)
You sent me the presentation at 2:00 PM on Tuesday with a clear explanation of the direction you took.
The presentation had all of the content that I had asked for.
On Monday of this week I came to you with a request to put together a presentation for a client that I was meeting with early Wednesday morning I asked you to send it to me by 5PM on Tuesday so that I could review it prior to the meeting.
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Observation without advice…
Situation Behaviour Impact
Anchored in a specific time and place
An observable action (facts not interpretations)
Impact on required output (result)
You sent me the presentation at 2:00 PM on Tuesday with a clear explanation of the direction you took.
The presentation had all of the content that I had asked for.
The formatting of the presentation was incomplete.
On Monday of this week I came to you with a request to put together a presentation for a client that I was meeting with early Wednesday morning I asked you to send it to me by 5PM on Tuesday so that I could review it prior to the meeting.
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Observation without advice…
Situation Behaviour Impact
Anchored in a specific time and place
An observable action (facts not interpretations)
Impact on required output (result)
You sent me the presentation at 2:00 PM on Tuesday with a clear explanation of the direction you took.
The presentation had all of the content that I had asked for.
The formatting of the presentation was incomplete.
I spent 3 hours in the evening revising the presentation so that it was properly formatted before I could send it out to the client.
On Monday of this week I came to you with a request to put together a presentation for a client that I was meeting with early Wednesday morning I asked you to send it to me by 5PM on Tuesday so that I could review it prior to the meeting.
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BENCHWARMERS
Neutralize your energy
Cushion the fall: 2 Positive SBIs
Challenge them: 1 Negative SBI (repeat if absolutely necessary)
Ask permission to give advice, and always give 1 piece of advice to benchwarmers
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PERFORMANCE PLAYERS
Celebrate their performance – 2 Positive SBI’s
Give one observation about an area where they can improve – 1 SBI
Don’t give advice until they ask for it
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HIGH PERFORMANCE PLAYERS
Celebrate their performance
Positive observations only – 2-3 SBI’s
Issue them a challenge
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PRIORITIZE YOUR MESSAGES
1 goal (prioritize!)Do/say only
what’s required to achieve that goal
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Save Your Time
Before the Review
• Your employee does the detailed prep and prepares to present to you
• You find only the observations that help you achieve your goal – 3 - 4 max SBI forms max
Your Total Time Investment: 15 minutes per employee
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1. Create a comfortable atmosphere – use a meeting room with a table instead of an office with a desk (bring tissue)
2. Ask the Employee to share his/her self-evaluation
3. Listen for opportunities to share your top messages only – try to agree with them on all the rest
4. Ask “what do you need from me?”
5. Congratulate and commit to help
6. Schedule your next checkpoint
MARY’S SECRET SAUCE
The Agenda
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Handling Defensiveness
• DON’T enter debate
• DO say: “You can accept or reject the feedback. All I ask is that you consider it.”
• DO stop talking after that
MARY’S SECRET SAUCE
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Show Up Strong: Neutralize your
energy
Save Your Time: Prep only for 1 goal, your employee does
the rest
Prioritize Your Messages:
Structure them very simply
TAKE AWAY THE STRESS
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HOW TO GET MORE?
www.themanagementcoach.comClick on the link in Description below to download the Painless Performance Feedback Training Video and get the
FREE Handout