3 rd party registration & account management smt update to amwg april 28, 2014

3rd Party Registration &Account Management3rd Party Registration &Account Management

SMT Update To AMWG

April 28, 2014


Status Update of AMWG Change Requests Approved by Retail Market Subcommittee (RMS)


3

AMWG Change RequestAMWG CR Document

StatusEstimated Delivery

DateEstimated

Cost

AMWG CR 2013 001 – Report for AMWG Data Monitoring – Data Completeness Measurements

JDOA Estimation

2015 In Process

AMWG CR 2013 002 – Reports for AMWG Data Monitoring – Data Timeliness Measurements

JDOA Estimation

Q2 2014 Included in Maintenance Contract

AMWG CR 2013 003 – Reports for AMWG Data Monitoring – Measurement of Percentage of Actual Meter Reads

JDOA Estimation

2015 In Process

AMWG CR 2013 004 – Reports for AMWG Data Monitoring – Measurement of Estimates

JDOA Estimation

2015 In Process

AMWG CR 2013 005 – Reports for AMWG Data Monitoring – Number of SMT Help Desk Tickets Monthly by Ticket Type

Prohibited by IBM Non-Disclosure


AMWG CR 2013 006 – Reports for AMWG Data Monitoring – Availability of SMT API



AMWG CR 2013 007 – Reports for AMWG Data Monitoring – Availability of SMT FTPS



AMWG CR 2013 008 – Reports for AMWG Data Monitoring – Average Time to Deliver HAN Messages

JDOA Estimation

2015 In Process

AMWG CR 2013 009 – Reports for AMWG Data Monitoring – Number of Accounts by Type

JDOA Estimation


AMWG CR 2013 010 – Reports for AMWG Data Monitoring – Number of Reports Requested by GUI (Portal) and Number of FTPS Accesses

JDOA Estimation

2015 In Process

AMWG / RMS Change Requests

AMWG CR 2013 0001

AMWG 2013 0002

AMWG 2013 003

AMWG 2013 004

AWMG 2013 005

AMWG 2013 006

AMWG 2013 007

AMWG 2013 008

AMWG 2013 009

AMWG 2013 010


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AMWG Change RequestAMWG CR Document Status Estimated Delivery Date

Estimated Cost

AMWG CR 2013 011 – Average Time from HAN Provision Request to Meter Ready Status

JDOA Estimation

2015 In Process

AMWG CR 2013 012 – Bypass redundant screen for Users with only one meter when accessing HAN device information

Development Q4 2014Included in Third-Party

AMWG CR 2013 013 – Timeout on SMT takes user to “incorrect login” screen


AMWG CR 2013 014 – Allow SMT user to toggle between 15-Minute Reads and Daily Reads without having to reset the date range


AMWG CR 2013 015 – Expand Daily Usage Graph to show 35 days of daily usage on the SMT GUI

JDOA Estimation

2015 In Process

AMWG CR 2013 016 – Capability for RORs to grant access to vendors on their behalf to the ROR’s customers via API (energy usage, HAN messaging , and HAN provisioning) and FTPS files

Development Q2 2014

In DevelopmentReady for AMWG Design Review

AMWG CR 2013 017 – REP API for Energy Usage on SMT (Backfill of Historical Usage Data for Existing Customers- “Interim”)

See Below CR 2013 017 Permanent

Complete(12-18-2013)

Q4 2013 Completed

AMWG CR 2013 017 – REP API for Energy Usage on SMT (Subscription for New Customer Historical Usage – “Interim”)

See Below CR 2013 017 Permanent Development Q2 2014 In Development

AMWG CR 2013 017 – REP API for Energy Usage on SMT – Permanent Solution to Replace Interim Solution

JDOA Estimation

2015 In Process

AMWG / RMS Change Requests (Cont.)

AMWG 2013 011

AMWG 2013 012

AMWG 2013 013

AMWG 2013 014

AMWG 2013 015

AMWG 2013 016

AMWG CR 2013 017


Update on Approved AMWG Change Requests Under Development

AMWG CR017 Interim Processes for

Historical Backfill Requests and

Subscription for New Customer History


6

AMWG Change Request 2013-17 Requirements outlined in Change Request approved by RMS

–Backfill of Historical Usage Data for Existing Customers - Ability for the REP of Record to request a one-time retrieval of historical interval usage data (up to 12 months) for some or all of its existing customer base (backfill requests)

• Delivered December 18, 2013• Fulfilled 4 Requests to Date• In Process of Fulfilling an Additional 4 Requests in the Queue• Plan to Re-Announce to Market with Subscription Functionality in May

–Subscription for New Customer Historical Usage -Ability for the REP of Record to subscribe to automatically receive a one-time report of historical interval usage data (up to 12 months) for customers/ESIIDs that are newly served by them (new enrollments)

• Solution is Fully Tested and Deployed to Production• In Process of Developing Instructions and Request Form• Target Rollout and Market Announcement by Early May


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Subscription For Automated New Enrollment Customer Historical Data

SMT sends an email to confirm authorization validation process steps by SMT Operations Manager

START

.

ROR activity

SMT activity

1-6 days

Day 0

x daysBusiness days from previous milestone

Create the change ticket for bulk report and attach that authorization email as a reference

Close the H

elp Desk

tickets

END

1-2 days

Send Email Notification to ROR to confirm enrollment. After confirmation receipt ROR will begin receiving files to their FTP site daily

1 day

Day 0

SMT performs validation of requested information

SMT Help desk creates a ticket and assigns it to SMT Maintenance team

ROR contacts the SMT Help-Desk by phone 1-888-616-5859 or via email [email protected] to create a ticket to subscribe for automated enrollment customer historical usage

The SMT help desk sends the subscription request form to the ROR. The form will also be available for retrieval from the ERCOT AMWG website location. The ROR fills in the request form and returns to the SMT Help Desk




Create the SMT change ticket to initiate the Enrollment report and attach proper authorization data for reference and to complete the formal process and security work flow

1 day

Day 0

No Authorization email Received

END

Close the ticket if no response within 10 days after 2 reminders

1st Reminder e-mail (after 5 business days)2nd follow up by phone call / Operations Manager intervention

Authorized?YES

NO

Enable Enrollment Report Job for ROR requested DUNs and ESIIDS

1-3 days


ROR REQUEST FORM SUBSCRIPTION FOR NEW CUSTOMER HISTORICAL

DATARequest Date:

Requestor Name:

ROR Name:

ROR User ID: <SMT Account ID>

ROR DUNS No:

Report Type:

Enrollment Start Date:

Enrollment End Date:

Duration: <Default is 6 Months>

DailyInterval Monthly


Review and Clarify Long Term Permanent Solution Requirements for

AMWG Change Request 2013 017

AMWG CR 2013 017 Revised


Update on Approved AMWG Change Requests Under Development

AMWG CR016 Capability for RORs to Grant Access to SMT APIs and SMT FTPS to Vendors on Their Behalf


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API & FTP Access to Multiple Entities - Requirements

Ability for the RORs to allow API access for unlimited multiple entities in addition to retaining their own access, with appropriate approval mechanism.

Ability for the RORs to allow FTP access for multiple entities in addition to retaining their own access, with appropriate approval mechanism.

Background - – These multiple entities are typically Billing, EDI or Demand Response partners working on behalf of the REPs.– Currently only one entity can have access to API and FTP of one DUNS entity


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Solution Approach

API Access– Each entity uses its own security certificate – ROR creates a portal user (non-admin) for the new entity– SMT shares ROR’s API account access details to the new entity – SMT works with the new entity to configure and accomplish integration

FTPS Access– Each entity uses its own security certificate– SMT enables additional FTP access for the new entity on the existing FTPS account and shares the details – SMT works with the new entity to configure and accomplish integration – ROR has to share their PGP decryption key to new entity

• This is the least effort and less resource consuming alternative. The other option is to create a new FTP account for new entity with their own PGP key, however it will require the files to be processed twice and a duplicate copy of the files with separate encryption to be stored at FTPS which requires processing power as well as space.

– SMT restricts DELETE permission to all FTP accounts, to avoid deletion of files by one entity while the other has not downloaded it. The deletion will be performed by SMT as per the 10 days retention rule. There will be minor storage impact to retain more files as the immediate deletion that some entities are doing currently will be stopped.


13

Request for Vendor API Access

Raise request by sending the request form* to [email protected]

Perform request information completeness validation

Send access authorization e-mail request to ROR admin, CC to SMT Operations Manager

Authorized?


Create non-admin portal user for the new entity under ROR account

Share portal user information and new entity’s SSL security certificate to SMT

SMT shares ROR’s API account access details to new entity

SMT conducts initial configuration and troubleshooting session to complete integration

START

END

YES

NO Approve

•Note: 1. API access request form will be shared by SMT to Market. Suggested form attached at the end of this presentation.

2. SMT FTP/FTP Request forms must be come from ROR.

ROR activity

SMT activity

1-10 days

5- 10 days

1-5 days

5-10 days

Day 0


After 10 days

Close the ticket if no response received within 10 days after 2 reminders

After 10 days


After 10 days

END

Authorization Received


14

Request for Vendor FTP Access

Raise request by sending the request form* to [email protected]

Perform request information completeness validation

Send access authorization e-mail request to ROR admin, CC to SMT Operations Manager

Authorized?


Share PGP decryption key with new entity

New entity shares SSL Security Certificate

Enable additional access for new entity to existing FTPS of ROR

SMT conducts initial configuration and troubleshooting session to complete integration

START

END

YES

Note: 1. API access request form will be shared by SMT to Market. Suggested form attached at the end of this presentation. 2. SMT FTP/FTP Request forms must be come from ROR.

ROR activity

SMT activity

1-10 days

5-10 days

1-5 days

5-10 days

Day 0



After 10 days

END

Close the ticket if no response within 10 days after 2 reminders

Authorization Received

NO

Add restrict DELETE permissions for existing FTPS of ROR files


ROR REQUEST FORM FOR Vendor API & FTP Access

Request Date:

ROR Requestor Name:

ROR Entity Name:

ROR Primary technical contact(name, e-mail id and phone number)

ROR Secondary technical contact (name, e-mail id and phone number)

ROR Authorization Contact:(name, e-mail id and phone number)

ROR DUNS Number(s):

Provider/Vendor Name:

Vendor Company Name:

Vendor Contact Details:


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Pre-Requisites from RORs / New Entities

API Access

– Certification Authority (CA) signed security certificate

– ROR to create a non-admin portal user under them

FTP Access

– Certification Authority (CA) signed security certificate

– ROR to share their PGP decryption key to new entity

– SMT will restrict DELETE permissions on FTPS server, this may cause a few ROR’s FTPS scripts to fail/throw errors if they try to delete files after downloading. Those scripts need to be modified to avoid such errors.


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FTPS Access - Multiple DUNS Scenario

FTPS Folder and its content ROR Partner1 Partner2 Partner3

DUNS1

√

√ √

X

DUNS2

√

X

√ √

DUNS3

√

X

√

X

The access can be restricted at DUNS/folder level and content level.

e.g. If a ROR want its partner to have access to only a subset of folders or only for specific type of content (i.e. interval usage LSE, adhoc reports, enrollment reports etc.) it can be provisioned accordingly.


Update on SMT’s 3rd Party Access System Development


Third-Party Security Independent Review

1st Quarter 2nd Quarter

20133rd Quarter 4th Quarter

2014

Third-Party Customer Experience Review

SMT Customer Experience Changes

Third-Party Technical Design & Development

Security Validation

Additional Solution Requirements

Third-Party Solution SIT and UAT Testing

Third-Party Implementation

Project Schedule

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Third-Party Design AMIT / SMT DO

Third-Party Volunteer Testers Technical Integration Sessions and Testing

Security Validation

SMT Design Assessment

Legend

Completed In Process Future Task

1st Quarter 2nd Quarter 3rd Quarter 4th Quarter

Third-Party Market Integration / Instruction

Webinars


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SMTDO – Third Party Updates

SMTDO Webinar Schedule

May 23rd – 10:00 – 11:00 a.m.

June 20th – 10:00 – 11:00 a.m.

3 rd party registration & account management smt update to amwg april 28, 2014

Documents