3 megatrends in sap operations innovation
TRANSCRIPT
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3 Megatrends in SAP Operations InnovationThe Market Speaks
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John ApplebyChief Executive Officer
at Avantra
Ann Marie GrayVP, Content Strategy and
Research at ASUG
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Vicious
Virtuous
Why are we talking about SAP Operations Innovation?
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InnovationThe battle between theory and practice
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Higher SAP landscape complexity results in a
33% chance for higher costs,
shortage of resources, and lack of consistency in management
SAP Customer Insights: Digital Transformation, Innovation, and IT Operations by ASUG and Avantra, Oct 2020
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SAP Landscapes are complex - and getting more so
42%Have very complex landscapes
11%Have extremely complex landscapes
34%Have somewhat complex landscapes
12%Have non-complex landscapes
Source: SAP Customer Insights: Digital Transformations, Innovation, and IT Operations by ASUG and Avantra, Oct 2020
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59%
46%
44% 44%
41%
39%
35%
32%
27
116
What drives this complexity?
The number of SAP and non-SAP systems
that are integrated
Number of locations within the organization
Global Presence
Organization Size
Industry
Organization Age
Merger & Acquisition
Regulatory Issues
SIs or implementation
partners
CEO/CIO Tenure
Other
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AutomationThe innovation catalyst
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SAP Projects are (still) challenging
52%Lack of resources
45%High costs
35%Lack of consistency in managing, configuring, and onboarding IT systems across the landscape
32%Human error
Source: SAP Customer Insights: Digital Transformations, Innovation, and IT Operations by ASUG and Avantra, Oct 2020
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Top Ways Organizations Innovate IT Operations
#1
#2
#3
#4
Automation
New toolsAdopting new monitoring/reporting tools
Cloud
S/4HANAImplementation or upgrade to S/4HANA
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The Pathway to Innovation is through Automation
High Costs Lack of resources
Lack of consistency in
IT Systems
35%42%48%58%34%67%
No automation strategy in place
Automation strategy in place
Source: SAP Customer Insights: Digital Transformations, Innovation, and IT Operations by ASUG and Avantra, Oct 2020
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AIOps and the SAP Market
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What is AIOps?
Leverage AI to manage IT operations or DevOps
To predict/solve operational changes and manage change
Preventing IT failureAutomate IT operations through analytics and machine
learning/predictive analytics
22% 17% 17% 17%
Source: SAP Customer Insights: Digital Transformations, Innovation, and IT Operations by ASUG and Avantra, Oct 2020
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Automation is driving AIOpsCurrent and Future Technology Use
Source: SAP Customer Insights: Digital Transformations, Innovation, and IT Operations by ASUG and Avantra, Oct 2020
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Top features respondents want to seein SAP AIOps
59%Monitoring & Analytics
56%Upgrades & Patching
49%Performance Management
Source: SAP Customer Insights: Digital Transformations, Innovation, and IT Operations by ASUG and Avantra, Oct 2020
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“You can’t solve a problem on the same level that it was created. You have to rise above it to the next level.”Albert Einstein
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