3 key strategies to boost your lean transformation journey lei summit 2014 los angeles
TRANSCRIPT
Three Key Strategiesto boost your
Lean Transformation JourneyPresented by
Agenda
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PartnershipLearn from experts
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What is partnership?
Learning from those who have been on the journey ahead of us
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Partnership
Because experts can give you
•Advice• Training•Coaching• Tours
And you can expend little to no
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Why should you care?Partnership
You can avoid repeating mistakes others have made!
Washington State Government’s
Lean Expert Partnership Program
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Partners Organizations
Partnership
Examples of Our Healthcare Partners• Virginia Mason Medical Center• Seattle Children’s Hospital• Seattle Children’s Research Inst.• Premera Blue Cross• Franciscan Health System• Group Health• Philips Healthcare Ultrasound
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Partne
rship
Partnership
Examples of Other Industry Partners
• Alaska Airlines• Genie/Terex• The Boeing Company• Liberty Mutual• Starbucks
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Partnership
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Local Gov6%
Private Sector36%
Lean Consultants49%
Other State Gov7%
Military2%
OurPartners
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Partne
rship
workshopshttp://results.wa.gov/
See presentation materials at:
How to Find Partners
• Talk with Lean Experts• Share Your Lean Journey
Story• Ask for Help • Match Passion to Need
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Partnership
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Table Dialogue
What excites or interests you most about this idea of partnership?
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Partnership
LeadershipGuide and align efforts
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What is leadership?
Guiding and aligning efforts to deliver better value to more Washingtonians
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Leadership
Why it matters to you?
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Leadership
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Leadership
Washington State Government’s
Goal Council Leadership
State Agency Directors
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Budget Policy
Operations
Leadership
Washington State Government’s
Goal Council Leadership
Governor Inslee’s Results Review
Governor Inslee’s Results Review
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Results Model
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What
How
Results Washingtonians Expect
State Government Will TransformTo Achieve Sustained Results
Leadership
Leadership
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The Transformation Model was adapted from The Lean Transformation Model articulated by John Shook, Chairman and CEO of Lean Enterprise Institute.
Leadership
Results Model
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What Why How
Value‐Driven Purpose
Focusing on what Washingtonians value helps us deliver the right products and services to the right place at the right time.
Discover what Washingtonians value Set measurable goals Involve every employee in shaping the strategies that will
achieve the goals
Process Improvement
Improving the actual processes that deliver value to Washingtonians helps us quickly respond to changes.
Deeply understand how the activities that add value in our processes are connected
Design innovative new processes
People Development
Building capability in every employee helps us improve the process that deliver value to Washingtonians.
Develop problem solving skills in every employee
Develop coaching skills in every leader
Management Systems
Aligning management systems helps us focus on our goals, quickly identify & fix problems, and support the people and processes that deliver value to Washingtonians.
Make process performance visual Frequently have dialogue about process performance
visuals ‐ from teams to executives
Leadership Behaviors
Demonstrating principle‐based behaviors helps every leader support the people and processes that deliver value to Washingtonians.
Focus on process Go and see the actual work Make it safe to expose problems, mistakes Challenge status quo or “good enough” Enable people to see from the customer’s perspective Create urgency
Mindset/
Culture
Developing a mindset of principle‐based behaviors in every employee helps us drive the transformation and develop a culture that will deliver better value to more Washingtonians for generations to come.
Create value for Washingtonians Create Constancy of Purpose Think Systemically Focus on Process Embrace Scientific Thinking Flow and Pull Value Assure Quality at the Source Seek Perfection Lead with Humility Respect every individual
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Leadership
Washington State Government’s
Lean Fellows Coaching
Results WA Lean Fellows VMMC Fellows
Coach
Table Dialogue
How is your organization doing in each area of the Results Model?
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Leadership
Results Model
Communities of Practice
Accelerate engagement
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What are Communities of Practice?
people who share a concern or a passion for something they do and learn how to do it better as they interact regularly
http://wenger‐trayner.com/theory/
Communities ofPractice
Washington State Government’s
Communities of Practice
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Lean Practitioners
Agile54Lean
Advisors
Communities ofPractice
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Communities ofPractice Learning
Building TrustChallenging Each Other
Having Fun
How to Support Communities of Practice
• Clarify the Common Endeavor
• Meet Regularly• Share Stories• Get Better Together
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Communities ofPractice
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Table Dialogue
Based on your experience, what’s the most compelling aspect of communities of practice?
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Communities ofPractice
Questions?
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Darrell DamronEnterprise Lean ConsultantResults WashingtonOffice of the GovernorOffice: 360.902.4107Cell: 360.581.7922PO Box 43113 ~ Olympia, WA 98504‐[email protected] me on Twitter: @LeanWAGOVFollow Results WA on Twitter: @ResultsWAFollow me on Pinterest ‐ LeanWAGov Connect on Linkedin