3 growing healthcare trends
TRANSCRIPT
PAGE 2 KAREO | @GoKareo; #KareoTip
Your Hosts Today…
John Sung KimTechnology Evangelist
Lea ChathamContent Marketing Manager, Kareo
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How to Participate Today…
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Our Schedule for Today…
1 Introduction & Welcome John
2 3 Growing Healthcare Trends
3 Discover Kareo’s Role
4 Answer Questions
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John Sung Kim
Technology Evangelist at Kareo
Former CEO, DoctorBase
Practice marketing expert
Founder & Founding CEO, Five9, a leader in the contact center industry
Start-up Consultant
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Our Schedule for Today…
1 Introduction & Welcome John
2 3 Growing Healthcare Trends
3 Discover Kareo’s Role
4 Answer Questions
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What We’ll Cover Today
Increasing value-based reimbursementChanging patient expectationsGrowing role of marketing and engagementImpact on billing companies and practices
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MIPS
Sets up two tiered payment system with incentives for doctors who shift to value-
based programs
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Value-based Reimbursement
Based more on outcomes than volumePrograms across the industry ACOs PCMH PQRS
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Value-based Reimbursement
CMS and commercial payers increasing value-based payments:
Anthem BC/BS $38B in value-based contracts
CMS tying 30% of payments to value-based programs
UnitedHealth using value-based programs to cut costs by 6%
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What We’ll Cover Today
Increasing value-based reimbursementChanging patient expectationsGrowing role of marketing and engagementImpact on billing companies and practices
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Patient Expectations
Patient expectations are changing 2/3 of patients would consider switching to a physician who
offers access to medical records through a secure Internet connection
Over 50% of patients think online scheduling is important 2/3 of patients want email reminders 62% of patients want to communicate electronically with
physicians 77% of patients prefer use of an EHR over paper
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About 25% of U.S. adults consulted online physician-rating sites, and more than a third of them went to or avoided
going to a doctor based on their reviews.
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What We’ll Cover Today
Increasing value-based reimbursementChanging patient expectationsGrowing role of marketing and engagementImpact on billing companies and practices
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Marketing & Engagement
Practice marketing & patient engagement tools for practices
More affordable Easy to implement Integrated with PM and EHR Incorporates both email and
SMS Proactively, automatically
messages reminders & re-care
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Marketing & Engagement
What to look for in a practice marketing/patient engagement solution Online scheduling without double entry Reminders: Email, Text, Phone Recare/Recalls: Email, Text, Phone Patient portal Online forms Reviews syndication Two way SMS messaging
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What We’ll Cover Today
Increasing value-based reimbursementChanging patient expectationsGrowing role of marketing and engagementImpact on billing companies and practices
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Benefit to Practices
Be more competitive Stay independent Decrease in office staff time
spent on phone Potential increase in value of
the practice
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Benefit to Practices
Position practices for other opportunities: Patient Centered Medical
Home Physician Associations ACOs Shift to alternate models
(direct pay, concierge, hybrid)
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Benefit to Billing Companies
Increase in practice revenue = increase in your revenue The trends require EHR which streamlines billing
processes Use of integrated EHR and billing system increases
charges Increase charges by 5% Improve coding by 3.5% Increase revenue up to $30k/provider/year
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Benefit to Billing Companies
Added benefits Electronic superbill and ICD-10 tools
can help practices be more prepared for ICD-10 and ease the transition for practices and you
Practice can use EHR to attest for MU and avoid penalties, which reduce their reimbursement and yours
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Our Schedule for Today…
1 Introduction & Welcome John
2 3 Growing Healthcare Trends
3 Discover Kareo’s Role
4 Answer Questions
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Discover Kareo’s Role
Cloud-based Billco EditionWeb and Mobile AppElectronic Health RecordsPractice Marketing & Patient EngagementFree Education, Training, & SupportRanked #1 by Black Book 3 Years
800 Billing Companies Nationwide
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DoctorBase
• Patient Engagement & Marketing• Appointment
reminders• Recalls• Email & text
communications• Patient surveys• Website & SEO• Online reviews• Provider directory• And more
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Kareo is currently developing a DoctorBase Billco program. Stay tuned
for more details. For any questions, contact [email protected].
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Our Schedule for Today…
1 Introduction & Welcome John
2 3 Growing Healthcare Trends
3 Discover Kareo’s Role
4 Answer Questions
PAGE 28 KAREO | @GoKareo; #KareoTip
How to Participate Today…
Type your questions
-- For Questions & Current Promotions After the Webinar
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949.247.5786 [email protected]