2nd quarter 2004 © acs 2004

2nd Quarter 2004 © ACS 2004©2004 Tethys Consulting

ACS - Education Across the Nation

Education Across the Nation2nd Quarter 2004

New and Enabling Software Technologies

Bronwyn Evans,Tethys Consulting



TNBTTNBT

The Next Big Thing (and other acronyms!)



When I was a girl …When I was a girl …

2 x CDC 3500s < 2 Gb New IBM 3031 with 20 Gb

How big is the hard drive on your computer?



Today, Gartner saysToday, Gartner says

“by 2013, enterprises will need to handle 30 times more data than in 2003”

A compound annual growth rate of 40% !!



How Do We Make Sense of It All?How Do We Make Sense of It All?



Cultural Paradigm ShiftsCultural Paradigm Shifts



Gartner saysGartner says

“on the cusp of the most fundamental change to business since the Internet”

“IT architecture, concepts and business philosophy have reached a critical tipping point”



BPR - Business Process ReengineeringBPR - Business Process Reengineering

Ill-fated History



BPA – Business Process AnalysisBPA – Business Process AnalysisBPD – Business Process DesignBPD – Business Process Design

Make business processes more transparent

Make business process linkages more visible and manageable

People

People

ProcessProcess

Tech

nolo

gy

Tech

nolo

gy



e.g. Stages of Supply Chain Maturitye.g. Stages of Supply Chain Maturity

Stage 1Functional Focus

Stage 2Internal Integration

Stage 3External Integration

Stage 4Cross-enterprise Collaboration

Source: © Pittiglio Tabin Todd & McGrath



Maturity Brings Focus on ProcessMaturity Brings Focus on Process

Practices

Systems

LessMature

MoreMature

2.0



BPM – Business Process ManagementBPM – Business Process Management



BPM CoversBPM Covers

Discovery Design Deployment Execution Operation Analysis Optimisation

Of Business Processes



The Real Time Enterprise (RTE)The Real Time Enterprise (RTE)

“The RTE is an enterprise that competes by using up-to-date information to progressively remove delays to the management and execution of its critical business processes.”

Gartner definition



Anticipated Benefits of the RTEAnticipated Benefits of the RTE

Reduction of waste and inefficiency Competitive customer service Better management decisions More transparent management decision

making



Criteria for the RTECriteria for the RTE

High availability High performance Pristine data Secure data Ready and willing business users

Jill Dyché, Baseline Consulting Group



Technology EnablersTechnology Enablers

SOA – Service Oriented Architecture EDA – Event Driven Architecture BPM – Business Process Management ILC & EMC – Information Life-Cycle

Management & Enterprise Content Management



Service Oriented Architecture (SOA)Service Oriented Architecture (SOA)



What’s Different?What’s Different?

PresentationPresentation Business ObjectsBusiness ObjectsServicesServices DataData

PresentationPresentation Business ObjectsBusiness Objects DataDataTypical 3-tier application architectureTypical 3-tier application architecture

Service-oriented application architectureService-oriented application architecture



What’s Different?What’s Different?

Focus on business-level components, not programming-level objects

Web Services standards have gained industry-wide support XML – Extensible Markup Language SOAP – Simple Object Access Protocol WSDL – Web Services Description Language UDDI – Universal Description, Discovery and

Integration



Benefits of SOAsBenefits of SOAs

Eases incremental development and maintenance

Allows applications to be reconfigured Promotes reuse of business components

and data Simplifies integration



But It’s NewBut It’s New

Recent Westbridge Technology survey of Global 1000 and public sector institutions

43% say they are moving towards SOA 14% say they are NOT moving towards

SOA 43% say they don’t know



LimitationsLimitations

Incomplete standards … low function, lowest common denominator

Difficulty in reusing services among disparate development teams

Still needs integration technology Many application-specific services cannot

be reused



EDA - Event-Driven ArchitectureEDA - Event-Driven Architecture

Some Definitions Business event – change in the state of an

enterprise Software event – a record of an activity Event Driven Architecture – an approach for

designing and building applications in which events trigger messages to be sent between independent software modules that are completely unaware of each other



Broad ConceptBroad Concept

EventEvent Subscription CriteriaSubscription Criteria

Services TriggeredServices Triggered



SOA vs EDASOA vs EDA



Benefits of EDAsBenefits of EDAs

Eases incremental development and maintenance

More efficient than SOA if multiple destinations for the same data

Facilitates fast, low-cost redesign of business processes

Promotes reuse of business components



LimitationsLimitations

Very very new! Very incomplete standards … must use same

middleware product Inexperience Few production references

ILMILMInformation Life-Cycle ManagementInformation Life-Cycle ManagementECMECMEnterprise Content ManagementEnterprise Content Management



ILM – Information Life-Cycle ManagementILM – Information Life-Cycle Management

The process by which information is moved through a continuum of storage medium to ensure business-required service-level delivery at the lowest unit cost, based on the content of the data element.

Automates the process of managing information



ILM BenefitsILM Benefits

Improvement of the organisation of the information

Avoidance of negative consequences!



ECM - Enterprise Content ManagementECM - Enterprise Content Management

Integrated solution to capture, store, retrieve and disseminate information

Becoming a core component of conducting business

Coverage to email and record management



Knowledge Management?Knowledge Management?

“Remember when you picked up your copy of KMWorld magazine at the first KMWorld conference and found that the vendors advertising in the back section were the very same ones you saw last year at SearchEngineWorld!”

Howard Smith & Peter Fingar



GSDS – Group Decision Support SystemsGSDS – Group Decision Support Systems

Knowledge creation tool Differing viewpoints Synthesis of ideas Harnesses the collective knowledge of the

group



How Does This All Come Together?How Does This All Come Together?



Types of WorkTypes of Work

Knowledge Based Knowledge Based Process Based Process Based



““The Next Big Thing” – Smart Enterprise SuiteThe Next Big Thing” – Smart Enterprise Suite

Office Suite Word processor Spreadsheet Charting Personal database

ERP Suite MRP Inventory Financials HR

Smart Enterprise Suite Collaboration Support Content Management Information Access Portal Framework

“The SES is to unstructured information and knowledge as ERP is to structured enterprise data”



Australian Computer SocietyNational Certification Centre andProfessional Development BoardLocked Bag 36, South MelbourneTel: 1800 671 003Email : [email protected]

www.acs.org.au

2nd quarter 2004 © acs 2004

Technology

business philosophy

business coverage

bpr business process

critical business processes

businesslevel components

reuse of business components

knowledge management

record management