Edition 46 \\ 28 November 2014

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We have just over one month until the new zone changes will be implemented across the public transport network.

From 1 January 2015, all customers will be able to travel free on trams in the CBD within a new Free Tram Zone. There will also be a change in the cost of travel with Zone 1 fares applying for customers travelling between Zones 1 and 2.

Free trams in the CBD The new Free Tram Zone will

cover the area from Queen Victoria Market to Victoria Harbour in Docklands, up to Spring Street to Flinders Street Station and Federation Square.

A few other important tourist destinations like the NGV on St Kilda Road are just a short walk outside the Free Tram Zone.

Customers travelling in the Free Tram Zone will not need a myki

and should not touch on - but once they leave the zone, they will need to touch on and off as usual. Zone 1 and 2 fare change

Customers travelling across Zones 1 and 2 will only pay a Zone 1 fare from 1 January 2015. This can save full fare customer up to $1,200 each year (depending on travel patterns and use of myki money). Customer who currently use a Zone 1+2 annual myki pass

FESTIVITIES ON FRANKSTON LINE

NEW ZONES: JUST ONE MONTH TO GO

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The Multicultural Express came to a close on Saturday with a festival at Mentone Station. The event followed a popular four week program of roving performances on trains along the Frankston Line. Read more on page 3...

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Edition 46 \\ 28 November 2014

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will save more than $750 (based on 2014 fares for Full Fare travel).

Customers travelling in Zone 2 only will still be able to travel for the cheaper Zone 2 fare.

After this change takes effect, Zone 1 passes will no longer be sold because customers can get a Zone 1+2 pass for the same price as a Zone 1 fare. This means that as of 1 January 2015, all myki passes sold will either be Zone 1 + 2, or Zone 2.

Existing Zone 1 + 2 passes will expire on 1 January 2015 and customers will be reimbursed for the remaining Zone 2 portion of their pass. Reimbursement will be in the form of myki money (some exceptions will apply) and this process will start in the weeks after January.

Customers with existing Zone 1 passes will be able to travel into Zone 2 without an additional charge.

We’ll continue to communicate more information about the new fare changes over the coming weeks. For more information click the ‘Fare Changes’ tile on the homepage of The Depot.

Free CBD tram travel and Zone 1 + 2 fare changes from 1 Jan

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Edition 46 \\ 28 November 2014

Multicultural Express wrapped up with a free community festival at Mentone Station last weekend, following a highly popular four week program of roving musicians on the Frankston line.

Stakeholder Communications Manager, Chris Fletcher, worked behind the scenes to help deliver the program, which is sponsored by Metro and the Office of Multicultural Affairs.

“Multicultural Express seeks to celebrate the amazing diversity of communities living along the Frankston line.

“With the support of the City of Kingston, the City of Frankston and a great committee comprised of enthusiastic people from the local community, we kicked off a program of roving musicians on selected Saturday services running South Yarra to Frankston.

“These musicians were drawn from a wide variety of international backgrounds. They received a wonderful reception with many customers singing along, dancing and even jamming with the musicians on their journey.

“Frankston line customers enjoyed a wide range of acts including African percussion, Latin jazz, Flamenco guitar, French accordion, traditional Greek music, Russian ballads, Brazilian samba and Pacific rhythms. They’ve even heard Bolivian pan pipes and home-grown hip hop! “The free festival at Mentone Station capped off a remarkable month and was attended by Minister for Planning and Multicul-tural Affairs (Matthew Guy), Member for Sandringham (Murray Thompson), Mayor of Kingston (Geoff Gledhill) and CEO Metro (Andrew Lezala),” he said.

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A little flamenco on the way to Frankston

Enthusiastic crowds enjoyed music and dance at Mentone Station on Saturday, marking the end of the 4 week Multicultural Express program.

Stakeholder Communications Manager, Chris Fletcher (above left), helped deliver the popular program, which brought international music and dance to customers travelling on the train and visiting he station.

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Edition 46 \\ 28 November 2014

Quarterly CEO Award goes to Paul Downes

Senior Investigator, Paul Downes, won the CEO Award at the Management Forum on Tuesday. Paul leads the investigation and reporting functions following serious safety breaches on the rail network, which includes interviewing staff and customers, as well as site inspections and examining CCTV footage. His dedication to excellence and acute attention to detail is vital to his main mission, which is to prevent any reoccurrence of dangerous incidents in the future.

The Safety Symposium team, together with the Network Security and Surveillance (NSS) team, have picked up quarterly Executive Awards. The Safety Symposium Team has picked up an Executive Award for their dedication in the preparation and delivery of the recent Safety Symposium held at Melbourne Exhibition Centre. The team assembled a great series of speakers whose powerful message about safety and fatigue resonated with the audience, which included visiting Projects Safety Manager MTR, Steve Howarth.

The NSS Team also collected an Executive Award for their ongoing diligence in protecting our customers, staff and assets. The team, led by Jim Dimitrioski, handles CCTV coverage and works closely with contracted security specialists who patrol railway sidings in an effort to prevent vandalism and graffiti on our trains and infrastructure. The team plays a leading role in our effective response to anti-social behaviour, copper theft, wilful damage and other acts.

Safety Symposium and NSS teams win quarterly Executive Award

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Edition 46 \\ 28 November 2014

With the fes ve season now in full swing as Christmas celebra ons take place across the business, employees are reminded to re‐familiarise themselves with our drug and alco‐hol policy.

We’re commi ed to a providing a safe workplace and our policy of hav‐ing a workplace free from alcohol or drugs is part of our com‐mitment to building a safer environ‐ment for customers and employees.

Random alcohol and drug tes ng is underway and all employees, contractors and authorised visitors may be required to undergo tes ng at any

me while on duty. When arriving on site, independent

testers (WorkSafe SA Pty Ltd) will un‐dertake alcohol breath tes ng with all employees at that loca on.

All employees have a responsibility to maintain a zero alcohol reading while at work. In addi on, employees are required to advise their manager if they are taking any drug, pre‐scribed by their trea ng medical prac oner or obtained at a chemist, which could impair their abili es while at work.

The Alcohol and Other Drug Policy and associated procedure can be found under Human Resources on The Depot. If you have any questions, speak to your

Drug and alcohol policy reminder

Metro was recognised twice at the MTR Grand Awards held recently in Hong Kong.

The MTR Grand Awards ceremony celebrates the very highest achievements from across the MTR rail family.

Marcus Avdyl, Overhead Maintenance Engineer, picked up a Certificate of Merit (Individual).

Marcus, who is the Australasian Railway Association Young Achiever Of The Year, was recognised for his contribution to two major projects.

In working with his colleagues to update the Electrical Networks Overhead Technical Management Plan, he helped to replace many outdated practices with cost efficient, safe and non-labour intensive practices.

He also worked with a small but highly skilled project team to

introduce a new bracket fitting for rail-tram crossings that increases the maximum speed of passing trains, potentially saving millions of dollars in OPR penalties.

Meanwhile, four members of the Operations team have picked up a Certificate of Merit (Team).

Nicholas Sleigh, Paul Mevel and Daniell Wilden - three of our pioneering Network Performance Improvement Managers, together with GM Operations Ron Bria, were recognised for their hand in reversing an eight-year decline in train punctuality. We have since seen 31 consecutive months of on-time performance above 90%.

Chief Operating Officer, Mike Houghton, recently presented gift vouchers to the wider team, includ-ing Shane Farrell and Jenna Willis, for their part in delivering superb gains in punctuality and delivery.

Metro recognised at MTR Grand Awards

Nick Sleigh, Ron Bria, Paul Mevel and Daniell Wilden were recently awarded a Certificate of Merit at the MTR Grand Awards .

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Edition 46 \\ 28 November 2014

Following the successful imple-mentation of RosterOn at Spring St, the Clifton Hill Group is ready for go live this Sunday 30 November.

Stationmasters have been briefed and have been given hands-on training this week in how to use the system. Station staff have been viewing the Employee Self Service (ESS) at their workplace.

New Metro ID cards have now been issued to station staff by HR.

All employees in this group are reminded to read all relevant materials prior to going live. These can be found on the RosterOn website via The Depot.

Clifton Hill Group to go live with RosterOn

Check your letterbox! Tickets for The Metro Festival were posted on Thursday.

To get you and your family to and from the event, we’re putting on some special services between Flinders Street and Flemington.

For the day event, services will run every 20 minutes, departing Flinders 11.17am-4.57pm and departing Flemington 11.49am-5.29pm.

For the evening event, we’re running services from Flinders 6.20-8pm, and from Flemington 10-11.49pm. Make sure you don’t miss the last train home!

A travel authority has been posted with your tickets and will allow free travel for employees’ families between the event and home. Don’t forget to bring it with you, along with your tickets, on the day!

The Metro Festival Awaits

A new software tool for managing a number of safety critical processes is now being implemented across Metro.

The SER Technology Uplift Program commenced in January 2014 and phase 1 seeks to implement the INX | InControl system to manage audits and investigations.

Face-to-face training has now commenced so if you complete Audits or Level 1 and 2 Investiga-tions as part of your role, please ensure you have received an invitation to training.

If you, or someone in your team, has not received an invite to training and believe that you should attend, please contact ICT’s Ben Megaw. Implementation of INX | InControl Audits and Level 1 and 2 Investigations will start Dec.

INX | InControl training

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Edition 46 \\ 28 November 2014

A group of women from across the business joined former Prime Minister, Julia Gillard, at a breakfast event as part of the Australian Institute of Manage-ment’s (AIM) ‘Outstanding Women Series’.

Forty employees from Projects, HR, Finance, Metrol, Rolling Stock and Network Strategy and Development, attended the event which was held at the Central Pier, Docklands on Friday 14 November.

Ms Gillard spoke about the new book she has written and shared some insights into her many experiences as Prime Minister.

Gender Balance and Diversity Manager, Barbara Glimmerveen, said Julia shared three pieces of

advice that were particularly powerful:

“1. In order to be resilient, find your driving sense of purpose: what makes it all worthwhile. When you find it, write it down and look at it again in times of adversity.

“2. Nurture an image of yourself that you are happy with. Don’t let others define your happiness because you'll never please all of the people all of the time.

“3. It’s important to create time for reflection in such a fast-paced, 24 hr culture. Taking the time out to think and plan your next steps is crucial.

“On behalf of the rest of the group, I’d like to express a warm thank you to L&D Training Coordinator, Sherry Mendes, for

giving us the opportunity to attend the event,” she said.

AIM celebrates the achievements of women through events like the Outstanding Women Series. AIM CEO, Daniel Musson Faim, said he was delighted to announce Julia’s appearance at one of the Institute’s most time-honoured women’s events. “AIM is thrilled to have the first female Prime Minister speak to our Fellows, Members and guests. “Ms Gillard has been a shining example to young ladies and women across Australia and this event is a major part of AIM’s commitment to the development of women at all stages of their careers,” he said.

Metro women hear from our first female Prime Minister

Forty Metro women - and Pete Gleeson - have heard an inspiring speech from Julia Gillard at Docklands.

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In Brief Edition 46 \\ 28 November 2014

We’re running extra trains to get customers to and home from: A League: Melbourne Victory v Adelaide United Friday 28 November, 7.30pm AAMI Park Details at metrotrains.com.au

Major Events

Pardon our Progress….. Craigieburn line, 28 November Due to signalling upgrade works taking place as part of the Regional Rail Link project, buses will replace all trains after 10:30pm between North Melbourne and Craigieburn. Frankston line, 29 November Due to electrical improvement works taking place, buses will replace selected late night Saturday services between Moorabbin and Frankston. Werribee and Williamstown lines, 29 November While work takes place on the Regional Rail Link project, buses will replace all trains after 11:30pm between North Melbourne and Newport/Williamstown Sunbury line, 29-30 November While work takes place on the Regional Rail Link project, buses will replace all trains after 11:15pm on Saturday and before 8.30am on Sunday, between North Melbourne and Sunbury

Metro Performance 28-day average as at Friday 28 November 2014

99.1% Delivery 94.1% Punctuality

Anna Nixon goes the extra mile for customers Congratulations to Carnegie Station Host, Anna Nixon, who was recently awarded a certificate of appreciation for her outstanding customer service.

Anna has received a raft of compliments for her friendly, helpful and welcoming service, particularly in the way she communicates information to customers during disruptions.

Well done Anna and thank you for your excellent work.

Customer Service Leader Dandenong, Jonathan Ball, recognises Station Host, Anna Nixon, for her outstanding customer service.

With compliments… “I just wanted to let you and the staff at Caulfield station know that their customer service is top class. They were very helpful when my myki wasn't working today and their efficient service has always allowed me to catch my train in a timely manner.”

Customer: Hoeum