2704 global quality at unilever a continuous journey
TRANSCRIPT
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
1/23
Deploying SAP QM as a Global Solution –
Lessons Learned
Stephanie Cunningham, Carl Dunlap & Colin Roney
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
2/23
About Unilever
We work to create a better future every day.
We help people feel good, look good andget more out of life with brands and
services that are good for them and goodfor others.
Leading consumer products company
400+ brands sold in more than 180countries
2 billion consumers worldwide use a
Unilever product on any day More than 171,000 employees
Worldwide turnover was €51.3 billion in2012
http://www.unilever.com/brands/personalcarebrands/Axe.aspx
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
3/23
About QMS
Largest Pure Play QM & Manufacturing Consulting Company in
North America Unparalleled experience in SAP Quality Management
Focus on using SAP to meet Quality & Regulatory
Deep Industry Experience
Discrete IndustryMedical Devices
Semiconductor & High Tech Electronics
Aerospace & Defense
Process IndustryConsumer Products, Food
Pharmaceutical & Biotech
Chemical & Industrial
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
4/23
4
Learning Points
Learn how to deliver a Global QM design that encompasses
category, region, and site differences.
Learn how to construct master data that can be global in
nature, but specific enough for a factory site.
Learn how planning, communication & coordination were
handled across diverse sites with independent systems.
Most importantly……Learn from our experiences.
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
5/23
“In the businessworld, the
rearview
mirror isalways clearer
than the
windshield.”
Warren Buffett
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
6/23
Windshield View Versus
Rearview Mirror View
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
7/23
In the Beginning…..Systems
Our custom Specification System was not well utilized
Different sites had varying levels of Quality Systems in place
No uniform system for recording data from the Quality Systems
No visibility into the Quality Systems by interested parties
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
8/23
In the Beginning…..Culture
Culture Change Desired by Top Leadership
Too Much Acceptance of the Status Quo Within the
Business
• “We’ve Always Done It This Way”
• “Nothing Is Going To Change”
• “Program of the Month”
• Cross-functional Understanding and Ownership Of
Overall Quality System and Elements by Research &Development, Procurement, Regional Quality, Global
Quality, Regulatory, and the Production Sites Was Not In
Place
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
9/23
On Our Way……
SAP QM was chosen as the foundation for the project as part of a
larger program of consolidating the global to one SAP platform byKey Sponsors
SAP QM Implementation was mandatory for all the Unilever
plants in the Americas
The implementation was to harmonize the QM functions of all the
plants within the region and to match the previous Global
programs
Common procedures and KPIs was to make tracking of plants,
suppliers and materials across the region synchronized
ff
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
10/23
Effective Communication
Strategy
Initial Site Interviews to Explain the Program
Meetings Every Three Weeks with the SAP QM Community, Monthly
with Plant Leadership, and Weekly with Project Leadership
Engagement of R&D, Procurement, Go-To-Market Quality, andTechnical Innovation Management in the Project
Alignment by Category
User Group Website
Plan for Life After the Project
All Sites Needed to Be
Involved
Important Messages Need
to Be Delivered Multiple
Times
Director Level
Involvement For Resource
Commitment Needed to
Start Earlier
Don’t Text
and Drive
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
11/23
Data Cleansing
Extraction of Every Single Inspection Plan Requirement for Every
Material from the Corporate Specification System
Initial Review by the Manufacturing Facilities
Alignment on the Correction of Data by Category
Secondary Review by the Research and Development Community
Distribution of Corrected Specifications to Suppliers by
Procurement
Engagement and Ownership of Specifications by All Aspects of the
Business
Underestimated the
Scope, Complexity, andResource
Requirements for this
Effort
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
12/23
Structure of QM Data - Goals
Simplify QM Master Data Creation & Maintenance
Map to current Global Specifications System
Allow flexibility for Inspection Plans –Specifications – by Plant,while maintaining integrity of Global Specifications
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
13/23
Design for Quality Data Format
Master Inspection Characteristics Setup Once in Plant C000
Inspection Methods Setup Once In Plant C000
Usage Decision Codes Maintained in One Global List
Test the Functionality and
Security in the Production
System With Enough Timeto Make Changes
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
14/23
Language specific descriptions maintained as needed for Future
Rollouts
Design for Quality Data Format
Have a Plan for Who Will Add to and Change
These Elements After the Project is Over
• Ownership and Responsibility
• Security
• Training and Resource Materials
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
15/23
Structure for Inspection Plans
Inspection Plans are Plant Specific
…and based on the Unilever Global System
Confidential
Information
Confidential
Information
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
16/23
Inspection Plans – Operation Overview
Structure for Inspection Plans
Confidential Information
Inspection Plans – Characteristic OverviewRequest to Change the
DMRs to the Characteristic
Level versus the Plan Level
Linkage Between the
Structure of the Corporate
Specification System and
the Operation Overview
Resources Needed to
Manually Maintain the Plan
Was Underestimated
N I f B C
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
17/23
New Interface Between Corporate
Specification System and SAP QM
Developed to Ensure Automatic Update of SAP QM When the
Corporate Specification System was changed
Inconsistencies in specification structure made interfacing to
SAP challenging
SAP Netweaver Process Integration (PI) was used as theapplication integration software.
Complexity In
Coordinating the
Development of a 3 Part
Interface—R&D, PI, and
QM
Drove the Behavior
Desired by the Quality
Community In the
Business
N d f N F i li f
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
18/23
Need for New Functionality for
Consumer Relevant Quality Standards
Global Initiative to Standardize Measurement of Finished
Product Quality, based on a Three Color Visual Assessment
Packaging Standards Not Included in the Global Specifications
System
Needed To Move Assessment and Data Entry to the ProductionFloor, driven by the Production Order
N d f N F ti lit f
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
19/23
Need for New Functionality for
Consumer Relevant Quality Standards
Manual Addition of the Consumer Relevant Quality Standards as
a New Operation to Existing Inspection Plans
Global Catalogs, Maintained By a Central Business Function
Entry of Number of Samples and Defects with Automatic Closure
When No Defects Are Founds
Global Reporting and Consolidation for All Regions
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
20/23
Training Strategy
End-to-End User Training
Training Modules and Software Simulations
for Independent Use
Super User Training By Category
Test System with Live Data By Site
Onsite Support for Training Prior to and During Go-Live
Follow Up Sessions During the Go-Live Week
Ongoing Community of Practice Meetings
• SAP QM 101 for Functionality
Long-Term Plans for Knowledge Transfer
Help Desk Support Structure
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
21/23
Key Learnings
Get the right people with the right background on your team
Communicate, Over-communicate, and More Communication
Listen to Concerns from Non-SAP Users → Novel Solutions
Training, Training, and More Training
Stakeholder Buy-in
Category Alignment
Contingency Plans for Contingency Plans
Robust Processes for Peripheral Business Changes → Global Perspective
Long Term Plans for Life After Go-Live
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
22/23
Questions?????
-
8/15/2019 2704 Global Quality at Unilever a Continuous Journey
23/23
THANK YOU FOR PARTICIPATING
Please provide feedback on this session by completing a
short survey via the event mobile application.
SESSION CODE: 2704
For ongoing education on this area of focus,
visit www.ASUG.com