27-aug-15 by: mahesh ahuja e-government towards electronic government
TRANSCRIPT
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Apr 21, 2023
By:
Mahesh Ahuja
E-Government
Towards Electronic Government
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E-Government Maturity Models
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E-Government Maturity Model
Phase 1:
Web Presence
Phase 2:
Limited Interaction
Phase 3:
Transactions
Phase 4:
Transformation
Increasing Public Value
complexityGartner (2000)
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Web Presence
This stage delivers some static or basic information through web sites.
ChallengeTo keep the content updated
E-Government Maturity Model
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E-Government Maturity Model
Phase 1:
Web Presence
Phase 2:
Limited Interaction
Phase 3:
Transactions
Phase 4:
Transformation
Increasing Public Value
complexityGartner (2000)
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Limited Interaction
Some facility such as basic search capabilities, forms to download, link to relevant sites and e-mail address of officials are available.
Challenges Ensure that links to other websites are valid Updated Forms
E-Government Maturity Model
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E-Government Maturity Model
Phase 1:
Web Presence
Phase 2:
Limited Interaction
Phase 3:
Transactions
Phase 4:
Transformation
Increasing Public Value
complexityGartner (2000)
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Transaction
Focus is to build self service application for public to access online.
Typical services such as tax filling and payment, driver’s license renewal etc.
Challenges Embedding Software Applications/Information
Systems on Website Security of Applications/Data Policy Framework
E-Government Maturity Model
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E-Government Maturity Model
Phase 1:
Web Presence
Phase 2:
Limited Interaction
Phase 3:
Transactions
Phase 4:
Transformation
Increasing Public Value
complexityGartner (2000)
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Transformation
Delivery of government services is redefined by providing a single point of contact to customer
Challenges Collaboration within Organizations Cross-Functional Processes
E-Government Maturity Model
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E-Government Maturity Model
Phase 1:
Web Presence
Phase 2:
Limited Interaction
Phase 3:
Transactions
Phase 4:
Transformation
Increasing Public Value
complexityGartner (2000)
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Phase 1:
Cataloging
Phase 2:
Transaction
Phase 3:
Vertical Integration
Phase 4:
Horizontal Integration
Technological and Organizational Complexity
Integration Layne & Lee (2001)
E-Government Maturity Model
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Cataloging Similar to Web Presence
Transaction Vertical Integration Collaboration
with Organization Horizontal Integration
Transformation
E-Government Maturity Model
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Phase 2:
Two–Way Communication
Phase 3:
Transaction
Phase 5:
Political Participation
Hiller and Bélanger (2001)
Phase 4:
Integration
Phase 4: Integration Phase 5:
Political Participation
E-Government Maturity Model
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Information Dissemination Similar to Web Presence (Information and data is published on the web sites)
E-Government Maturity Model
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Phase 2:
Two–Way Communication
Phase 3:
Transaction
Phase 5:
Political Participation
Hiller and Bélanger (2001)
Phase 4:
Integration
Phase 4: Integration Phase 5:
Political Participation
E-Government Maturity Model
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Two-way Communication The government incorporates email systems as well as information and data-transfer technologies into web sites
E-Government Maturity Model
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Transactional Public servant is replaced by based self services and the government allows online service and financial transactions. In this stage user can renew licenses, pay fines apply for financial aid and etc.
E-Government Maturity Model
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Integration Various Government Services are integrated vertically (intergovernmental integration) and horizontally (intra - governmental integration) by government.
E-Government Maturity Model
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Participation Citizen can participate in affairs of government through website
E-Government Maturity Model
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Citizen Participation Applications
Blog (web log)
Online Journal
- Updated daily or weekly or whenever author desires
- Owned by an individual
Blog posts are usually one person’s opinion, followed
optionally by comments
Putting things online where world can see and
comment
People have conversations online: ideas feedback
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Phase 2:
Two–Way Communication
Phase 3:
Transaction
Phase 5:
Political Participation
Asia Pacific (2002)
Phase 4:
Integration
Phase 4: Allow Exchange of Value
Phase 5: Digital Democracy
Phase 6: Joined-Up Government
E-Government Maturity Model
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Key Claims Greater Transparency
Greater Convenience
Easy Access to Information
Improved Coordination & Collaboration
Revenue Growth
Cost Reduction
Democratization - Improved Government – Citizens Interactions
- Improved Consultation and Participation in Public Policy Management
Realigning Representative Democracy
E-Government Key Claims
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Cross-functional integration of back-end and front-end government processes
Effectiveness of e-enabled mechanisms for feedback, consultation and more participative forms of democracy
From e-Government to Connected Government( United Nations , 2008)
E-Government Vision
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E-Government Vision
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E-Government in Developing Countries
Successful Case Studies - Delivering Services (e-Services)SERVICE IMPLEMENTING STATE / COUNTRY OUTCOME/BENEFIT
Issuance of CNIC Federal Government, NADRA, Pakistan Convenience, Transparency
Payment of Property TaxIssuance of Land Titles
Andhra Pradesh- India Transparency, Reduced Corruption
Issuance of:- Driving Licenses - Birth Certificates- Passport
Andhra Pradesh-India, Gujarat-India, Karnataka-IndiaBrazil, Jordan, Pakistan
Reduced Corruption, Cut Delays
Payment of Bills:- Electricity, Water, Telephone
Andhra Pradesh-India, Kerala-India
Convenience, Cost Reduction
E-Procurement Brazil, Bulgaria, Chile, Mexico, Philippines Transparency, Cost Reduction
New Business Registration Jordan, Jamaica, China Convenience
Income Tax Online Brazil, Jordan, Chile, Mexico, Pakistan Convenience, Cost `Reduction
Birth Registration Bangladesh Convenience, Cost `Reduction
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E-Government Operating Models
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Operating Models – Government
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Operating Models – Government
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Operating Models – Government
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Thank you…