25 th april 2001copyright international computers limited 2001 icl hosttalk™ enabling e-business...
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25th April 2001 Copyright International Computers Limited 2001
ICL HostTalk™ Enabling e-Business with OpenVME
Margaret LeighSystems ArchitectInfrastructure Services Division
25th April 2001 Copyright International Computers Limited 2001
Agenda
• Business Drivers• Options and HostTalk Product Summary• Solution Scenarios
– requirements / architectures / examples
• HostTalk Product Plans• Summary
25th April 2001 Copyright International Computers Limited 2001
“Stovepipe” (or “silo”) systems
TPMS VME Other
Existing account based systems
users users users
TPMS VME
ApplicationPackage
users users
Copyright International Computers Limited 2001 25th April 2001
Customer-centric systems
TPMS VME Other
Existing account based systems
users users users
Customerdatabase
Call centresystem
Singlecustomer
image
Customercontacts
Customerappointments
Windows or UNIXMTS or Tuxedo
or CORBA
TPMS VME
ApplicationPackage
users users
gateways
25th April 2001 Copyright International Computers Limited 2001
Business Drivers
• Call centres and “one-stop shops”• Increased operational efficiency• New competition (e.g. dot coms)• Reducing marginsMeans• Customer centric IT systems• Quick delivery of new IT features• Increased operational efficiency• Enabling e-Business
CoreSystems
25th April 2001 Copyright International Computers Limited 2001
Current business requirements – UK Gov
• Modernising government via IT, “joined up government”
– Better service to citizens and business– Internal efficiency and cost saving
• Transactions can be electronic:– 25% by 2002– 100% by 2008 2005
• Government data standards (Govtalk)• Government gateway www.gateway.gov.uk
25th April 2001 Copyright International Computers Limited 2001
Why exploit legacy systems?
• Reliable, Proven, Trusted . . .“legacy systems - stuff that works”
Source: David Chappell, Chappell Associates, at:Microsoft “Building the business internet - Summit 2000”
• Benefits of exploiting existing systems:– reduced project timescales– lower investment– low risk– gradual migration to new user interfaces– rapidly enable e-business– users often like existing systems
CoreSystems
25th April 2001 Copyright International Computers Limited 2001
Agenda
• Business Drivers• Options and HostTalk Product Summary• Solution Scenarios
– requirements / architectures / examples
• HostTalk Product Plans• Summary
25th April 2001 Copyright International Computers Limited 2001
ICL Millennium strategy for VME interoperability
• Integration with Windows and UNIX
• Gateways between TPMS and major open
middleware
(Microsoft MTS/COM, BEA Tuxedo,etc.)
• Leverage their gateways to other applications
• Provide VME interoperability/integration services
25th April 2001 Copyright International Computers Limited 2001
ICL HostTalk Environments
• Hosts– VME– UNIX– Windows – IBM Mainframe– IBM AS/400
• Middleware– Microsoft COM and MSMQ– BEA Tuxedo or WebLogic– Java and EJB
25th April 2001 Copyright International Computers Limited 2001
Product Summary• Terminal Emulation & communications
• Dialogue Manager
• Distributed Transaction System (DTS)
• OSI-TP
• VME Message Queuing
• IDMSX data extract
25th April 2001 Copyright International Computers Limited 2001
App
licat
ion
Cod
e (V
B)
Ope
n D
TS
NT
ScreenAnalyser
Generators
IIS w
ithA
SP
HTMLA
pplic
atio
n C
ode
(VB
) C
OM
obj
ect /
EX
E
HLL
AP
I Con
form
ant
Ter
min
al E
mul
ator
s
Ses
sion
and
Dat
a O
bjec
ts
Development-time
Run-time
Dyn
amic
Ren
derin
g
Scr
een
Rec
ogni
tion
IIS A
pplic
atio
nC
ode
(VB
) dl
l
UserId _ _Password _ _ press send
DDS
ICL
UNIXDEC
BullUnisys
IBMMainframeAS/400
Q-Control
XML
MSMQor COM
HtmlXSLT
XML
BizTalk
XML Type Definitions
Stylesheet
HTMLTemplate
RichClient
Data Feed
Dialogue Manager
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Record Host Screens
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Screens automatically analysed
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State Diagram Automatically Constructed
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Default Application and Forms Generated
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Generated VB form for host screen
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Generated VB code for processing host screens
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Tailored VB code for processing host screens
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Tailored VB form for application
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Generated HTML or DHTML page for host screen
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Tailored HTML page for application
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Generated BizTalk XML
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Generated HTML/XSL
25th April 2001 Copyright International Computers Limited 2001
ICL DTS maturity
• Origins - ICL Information Processing Architecture, late 1970’s (?)
• Simple but powerful interworking– straightforward to add to existing TPMS services
• In heavy use at Inland Revenue from ~1986:– access to National Tracing System– movements of taxpayer details between COP regions
• In heavy use at DSS from ~1988– access to Departmental Central Index etc
• In heavy use at British Gas Trading (Centrica)– all TP traffic routed by DTS to relevant back end
25th April 2001 Copyright International Computers Limited 2001
OpenDTS-NT
• High scalability(100s of connections per server)– High throughput
or– High connectivity
DTS optionTPMS 520 or later- pure DTS messages- screens over DTS
OpenDTS also available for Tuxedo etc
Win
dow
s A
pplic
atio
n C
ode
VB
, VC
++
MT
S, A
SP
DT
S S
erve
rN
T S
ervi
ce
One perTPMS service
Con
nect
ion
Obj
ect (
DC
O)
CO
M O
bjec
t
DTS
OS
I or
TC
P/IP
(R
FC
1006
)
Otherapplications
25th April 2001 Copyright International Computers Limited 2001
BEA eLink for Mainframes
TPMS - CICS interworking in real time (in either direction)
OS/390CICS, DB2
VMETPMS
IDMSX
users users
BEA Tuxedoon UNIX
or NTeLinkSNA
eLinkTCP
DTSGateway
eLinkOSI TP
LU6.2
TCP/IP DTS
XATMI
OSI TP
Simple request/response(no transaction coordination or recovery)
Dialogues supporting coordinated database updates
with recovery
25th April 2001 Copyright International Computers Limited 2001
OpenTP and OpenTI
Win
dow
s M
TS
App
licat
ion
Ope
n T
I R
un-T
ime
XATMI
VME
TC
P/IP
sta
ckSQL Server
Open TIComponent Builder
MMCOpen TI
ManagementConsole
IDMSX
2-phase commitfor guaranteed updates
Development-time
Run-time
Otherapplications
OpenTP
Cobol
XA
TM
I
rfc1006
We also support BEA Tuxedo/WebLogic alternative
Copyright International Computers Limited 2001 25th April 2001
Tuxedo or MTS/MSMQ
App
Message queuing and TPMS
TPMS(X)VME
updates
Q
Q
Gateway
DTS or
OSI TP
QQueue
Forwarder
Copyright International Computers Limited 2001 25th April 2001
VMETPMSX
app
Tuxedoor COM+
App
OpenVME Message Queuing in TPMSX640
updates
Q
Gateway
QueueForwarder
CDAMapp
TPMSXAVM
Reusable dialogue
25th April 2001 Copyright International Computers Limited 2001
IDMSX Data Extract
1. Bulk Extract– Using ETI Extract
2. Data replication (Drip feed)– IDMSX Area Journal access
25th April 2001 Copyright International Computers Limited 2001
Evolutionary Technologies Inc “ETI Extract” http://www.evtech.com
ICL’sIDMSXAccess
technology
IDMSX
ETI generator:Generates batch
apps whichtransform data
Extract,transform,move,load
batch uploaddata sources
File Newdatabase
Copyright International Computers Limited 2001 25th April 2001
IDMSX Area Journal Extract
OtherDatabase
Takes hours?days? weeks?Operational
VME System
IDMSXDatabase
IDMSXArea Jnls
Convert& Offload
Otherdata
StagingFile/DB
IDMSX-JE separately chargeableAvailable for IDMSX.610
and IDMSX.520
Scan &Extract
LoadTransfer
Update
25th April 2001 Copyright International Computers Limited 2001
Integration considerations...
• Loose or tight linking of systems?
• Enquiry access or updates?
• Data consistency across systems?
• Timeliness of data updates?
• Scheduled availability of the systems?
• Suitable integration points available?
• Whether applications can be amended?
• Privacy and authorisation issues?
• Stateful or Stateless Interactions?
25th April 2001 Copyright International Computers Limited 2001
A Range of Services
• Business requirements analysis• Technical architecture consultancy• Proof of concept• On-site skills transfer workshops• Solution design, implementation,
enhancement and tuning• Support• Custom product developments
for new requirements
25th April 2001 Copyright International Computers Limited 2001
Agenda
• Business Drivers• Options and HostTalk Product Summary• Solution Scenarios
– requirements / architectures / examples
• HostTalk Product Plans• Summary
25th April 2001 Copyright International Computers Limited 2001
ICL HostTalk Enables• New user interface (Rich PC Client or Web)• Automated processes (Data Feed)• Combine systems together (View and
Update)• Office integration
– Word, Excel, e-Mail• Collaborative application integration
– Workflow, Document Management• e-Business
– WWW or Telephony (CTI)– Mobile devices: WAP phone, PDA– Data Interchange (XML)
25th April 2001 Copyright International Computers Limited 2001
NT Server
WorkflowApplication
CoreSystems
workdatabase
MS Office
Task specificUser
Interface
Intuitive User Interface + Office Integration (‘Rich Client’)
25th April 2001 Copyright International Computers Limited 2001
25th April 2001 Copyright International Computers Limited 2001
Automated Data Feed
PaperScanner & OCR
Data from many sources:
Call CentreSystems
ComputerReports
AutomatedProcess
Printed reports and Operators
Exceptionhandling
OtherSystems
InternetServers
CoreSystems
NT Server
Logs
Business Rules
25th April 2001 Copyright International Computers Limited 2001
25th April 2001 Copyright International Computers Limited 2001
Co-ordinated integration of multiple systems
NewCall centreapplication
CoreSystems
Customerdatabase
Public utilityCall Centre
Waterbilling
Electricitybilling
Gasbilling
25th April 2001 Copyright International Computers Limited 2001
NT Server
IIS/Telephony IVR
InternetIntranet
GatewayApplication
CoreSystems
userdatabase
•Ease of use•Security•Performance
Direct Access
25th April 2001 Copyright International Computers Limited 2001
3,000,000members
250simultaneousphone calls
8 stateless hostconnections
• Automation of the most common call centre functions• GUI for others
25th April 2001 Copyright International Computers Limited 2001
Integrated Intranet Solution
25th April 2001 Copyright International Computers Limited 2001
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External internet access
25th April 2001 Copyright International Computers Limited 2001
WAPGateway
MobileSP
OpenTIDialogueManager
Server
Existing TPMS(X) applications on VME
OpenDTS
WAP Interactions with VME Systems
WEB / IISServer
InternetSP
25th April 2001 Copyright International Computers Limited 2001
Initial menu screen displayed by
any WAP phone
Pressing the left-hand menu button
displays a menu of facilities
25th April 2001 Copyright International Computers Limited 2001
One of these menus is a
Service Menu – select Home
25th April 2001 Copyright International Computers Limited 2001
In this case extract data from
the VME service
25th April 2001 Copyright International Computers Limited 2001
The next page gives the user
the options of how to use
the input number
25th April 2001 Copyright International Computers Limited 2001
This displays the home page for
the Service.
In our case we ask the user to
input a customer number.
Then select options.
25th April 2001 Copyright International Computers Limited 2001
In this case details of this
customer
25th April 2001 Copyright International Computers Limited 2001
WAP to host uses• Modest input needs, modest output• Mobile workers• Need for urgent information access• In place of expensive/inflexible
in-vehicle radio links • Remove dependence on office staff (24x7)• Users:
– Employees: access to in-house applications– Partners: access to extranet applications– Customers: access to internet applications
25th April 2001 Copyright International Computers Limited 2001
Agenda
• Business Drivers• Options and HostTalk Product Summary• Solution Scenarios
– requirements / architectures / examples
• HostTalk Product Plans• Summary
25th April 2001 Copyright International Computers Limited 2001
ICL HostTalk Product Plans
• Ownership and responsibility for all VME access and integration products now with VME group
• Dialogue Manager support for XML
• OpenDTS for Java and EJB
• Productise WAP interworking capability
• Product roadmap being established:– Further integration of products and tools
– Improved scalability
– Whatever the world wants next …
Voice access?
25th April 2001 Copyright International Computers Limited 2001
Voice access• Today! Come to ICL and see…
– Voice access to Outlook/Exchange– Reads your email, appointments, contacts to you– Make appointments, send messages– From any phone anywhere– Not Exchange specific
• What about voice access to VME applications?– Kiosks? Phone access?– Blind and partially sighted users?– Finally, an easy to use interface for the citizen?
25th April 2001 Copyright International Computers Limited 2001
Agenda
• Business Drivers• Options and HostTalk Product Summary• Solution Scenarios
– requirements / architectures / examples
• HostTalk Product Plans• Summary
25th April 2001 Copyright International Computers Limited 2001
ICL HostTalk Summary
• A suite of products, tools and services that enable
access to, and integration with, applications and
data on ICL and other systems.
• Supports integration with Microsoft Windows
environments and market leading middleware
such as BEA’s Tuxedo and WebLogic.
• Enables proven and trusted existing applications
to be incorporated into new business solutions.
25th April 2001 Copyright International Computers Limited 2001
Proof of
concept
businessneeds
existingsystems
technologyopportunities
Systems Integration Proof of Concept
25th April 2001 Copyright International Computers Limited 2001
If you can imagine it,
ICL can (probably) integrate it!
25th April 2001 Copyright International Computers Limited 2001
??Any Any
Questions?Questions?