When can I NOT file a consumer complaint?

C O N S U M E R C O M P L A I N T I S F I L E D B Y A C O N S U M E R E X P R E S S I N G H I S D I S S AT I S FA C T I O N

W I T H A P R O D U C T O R S E RV I C E . I T I S A N I N F O R M A L C O M P L A I N T D I R E C T LY A D D R E S S E D

TO A C O M PA N Y O R P U B L I C S E RV I C E P R O V I D E R .

What is a consumer complaint?

A consumer complaint is an allegation in writing made by the complainant that

Any unfair trade practice or restrictive trade practice has been adopted by any trader.

The goods bought or agreed to be bought suffer from one or more defects.

Services hired /availed or agreed to be hired /availed suffer from deficiencies in any respect.

That a trader has charged for the goods or services mentioned in the complaint, a price in excess of the stipulated price.

That goods or services which are hazardous to life and safety of the public are being offered to the public

Who can file a consumer complaint?

A complaint can be filed by A consumer to whom goods are sold or delivered

or agreed tobe sold or delivered or such services provided or

agreed to be provided. Voluntary Consumer Organization the Central Government; the State Governments or Union Territory

Administration; one or more consumers , where there are

numerous consumers having the same interest

A C O N S U M E R C O M P L A I N T C A N N O T B E F I L E D I F T H E G O O D S O R S E RV I C E A R E U S E D F O R C O M M E R C I A L P U R P O S E S I . E . I F T H E

P R O D U C T I S D I R E C T LY U S E D B Y T H E PA R T Y W I T H A N I N T E N T I O N O F M A K I N G P R O F I T. B U T I F T H E P R O D U C T U S E D I S

F O R S E L F E M P L O Y M E N T, T H E N I T I S N O T C O N S I D E R E D A S C O M M E R C I A L U S E E V E N I F I T I S D I R E C T LY I N V O LV E D I N T H E

P R O C E S S O F P R O F I T M A X I M I Z AT I O N .

R A H U L T H E O W N E R O F H I G H H E E L S T R A N S P O R T C O M PA N Y B O U G H T A T R U C K F O R H I S B U S I N E S S F R O M X E T T Y T R U C K S

LT D . H O W E V E R , W I T H I N F E W D AY S H I S T R U C K W O U L D S TO P I N M I D D L E O F T H E R O A D A N D O N C H E C K I N G H E F O U N D T H AT

T H E R E I S S O M E I S S U E W I T H T H E E N G I N E . H E C A N N O T F I L E A C O N S U M E R C O M P L A I N T B E C A U S E T H E T R U C K H E B O U G H T WA S

F O R B U S I N E S S P U R P O S E S A N D H E N C E C O M M E R C I A L U S E .

When can a consumer complaint NOT be filed?

Consumer rights

Consumer protection gives the following rights to the consumer-

The right to be protected against the marketing of goods which are hazardous to life and property;

The right to be informed about the quality, quantity, potency, purity, standard and price of goods so as to protect the consumer against unfair trade practices;

The right to be assured, wherever possible access to variety of goods at competitive prices;

The right to be heard

C O N S U M E R I S M I S S T I L L I N I T S I N FA N C Y I N O U R C O U N T RY, T H A N K S TO T H E S E L L E R S M A R K E T A N D T H E G O V E R N M E N T M O N O P O LY I N M O S T

S E R V I C E S . C O N S U M E R AWA R E N E S S I S L O W D U E T O T H E A PAT H Y A N D L A C K O F E D U C AT I O N

A M O N G T H E M A S S E S . N O O N E H A S TO L D T H E M A B O U T T H E I R R I G H T S – T O B E I N F O R M E D A B O U T

P R O D U C T Q U A L I T Y, P R I C E , P R O T E C T I O N A G A I N S T U N S A F E P R O D U C T S , A C C E S S T O

VA R I E T Y O F G O O D S AT C O M P E T I T I V E P R I C E S , C O N S U M E R E D U C AT I O N E T C .

Consumer protection in India