211tbc annual report fy 2011-2012
DESCRIPTION
This is the annual report for 2-1-1 Tampa Bay Cazres, Inc. in Clearwater, FL. A private nonprofit organization that connects people with resources in Florida.TRANSCRIPT
2-1-1 Tampa Bay Cares - Annual Report October 2011 - September 2012
Creating Connections Between People and Resources
A Message from our Executive Director and Board Chair
To Our Community: Every hour of every day, hundreds of people are in need of essential human services. They are looking for employment, food for their family, help for an aging parent, addiction prevention programs for their teenage children, a place to stay for the night, affordable child care options, support groups and ways of becoming part of their community. Faced with a dramatic increase in the number of needs in our community, people often don't know where to turn. In many cases, people find it frustrating and confusing to access community information and end up going without these necessary services because they don’t know where to start. 2-1-1 Tampa Bay Cares, Inc. mission is “Creating Connections Between People and Resources”. We provide critical connections to those support programs that facilitate access to crisis intervention, information and services. We accomplish this by using enhanced means of technologies as the primary vehicle for delivering that access, and optimize the effectiveness of our community's resources by sustaining a web of connections to meet needs and contribute to positive social change. This annual report provides an overview of our programs and services provided to our community this past year. It also provides organizational highlights such as our recent move to our new location, our financials, our funders, our Board members and staff. We also are pleased to share with you that 92 cents of every dollar is used for direct program support. We are so thankful to our financial supporters, volunteers, Board members and staff who lent their support to help 2-1-1 Tampa Bay Cares, Inc. achieve its mission this past year. It is their commitment and dedication to 2-1-1 and our community that make it possible to achieve such success! We thank you for your interest in learning more about 2-1-1 Tampa Bay Cares, Inc. and encourage you to continue to be informed and involved. We look forward to working with you in supporting the community and its citizens in a positive and rewarding manner. Thank you! Micki Thompson Marion Rich Executive Director Chair, Board of Directors
2-1-1 Tampa Bay Cares, Inc. moved to a new location in May of 2012. In September 2012 we were so pleased to share our enthusiasm of our new location with local businesses, sponsors, elected officials and partner organizations that came out to help us celebrate. At the Open House, utilizing interactive stations, attendees were able to participate in two Official Ribbon Cutting ceremonies, one with the St. Petersburg Area Chamber of Commerce and one with the Clearwater Regional Chamber of Commerce. Open House guests toured our Contact Center, participated in our live tweeting, networked with our Board and staff, and sampled hands-on our new and exciting technologies such as our 2-1-1 mobile app. We were thrilled to see that many of our supporters, funders and non-profit partners that provide direct services to our community were on hand to celebrate our new location, and realize the efforts that we have made together to help people in our community live healthy and sustainable lives.
2-1-1 Celebrating Our New Home
Pictured left to right: Debb Pauley (Board Secretary); Marion Rich (Board Chair); Chief Deputy George Steffen (former Board Vice Chair); Bonnie Bollenback (Board Member); Martha Lenderman (Board Vice Chair); Micki Thompson (Executive Director); Jim Lehrburger (Treasurer); Grant Petersen (Board Member)
Special Awards
2012 Pinellas County Schools
Community Partnership Award
2012 United Way of
Hernando County
Partnership Award
2-1-1 Program Highlights
2-1-1 Program
2-1-1 Tampa Bay Cares, Inc. provides the only free, confidential, multi-lingual, 24-hour dialing code – 2-1-1 - for access to community information, services and resources for the residents of Pinellas and Hernando Counties. 2-1-1 provides one memorable number that connects individuals, families and employees to information about critical health and human services available in their community for every day needs and in times of crisis. 2-1-1 provides a one-stop service for this vital information and enables people to get assistance before they give up by providing someone to talk to and someone to listen. 2-1-1 provides a central source for community, health and disaster information and referral line. In this last fiscal year (Oct. 1, 2011 - Sept. 30, 2012), our highly trained 2-1-1 contact center staff handled 97,961 calls (76,342 inbound & 20,330 outbound follow-up), e-mails (798) and live on-line chats (491) from local residents seeking assistance. The types of 2-1-1 contact requests by percentage include: 55% housing, food and financial assistance; 11% holiday assistance and requests to volunteer and donate at local
community agencies and programs; 8% community and neighborhood centers; 7% physical health care; 6% mental health and substance abuse; 5% legal services; 5% employment and public assistance; 2% tax assistance, credit counseling and money management; 1% other. Over 836 of these calls were suicide prevention related and 529 were
sexual assault related, requiring intensive support and in some instances life-saving assistance.
49.6% of calls benefit children and of those calls 40% include a child under 5 years old.
Accredited by:
Alliance of
Information & Referral
Systems (AIRS)
American Association
of Suicidology (AAS)
Certified by:
FL Department of
Children & Families
(DCF)
Substance Abuse
Prevention and Florida
Council Against Sexual
Violence
2-1-1 Program Highlights
Contact 2-1-1 for Information on
Support for children, youth and families
Support for military families and veterans
Medical and mental health services
Disaster recovery assistance
Support for seniors and persons with disabilities
Financial assistance
Mentoring and tutoring
Free tax preparation sites
Volunteering and donating
Child care information
Connect with 2-1-1
By phone
Via live chat at
www.211connects.org
Email us at
2-1-1 Program Highlights
Family Services Initiative
The 2-1-1 Family Services Team is part of the 2-1-1 Contact Center for Pinellas residents and serves as an entry point for family member assistance calls to be screened. The screening is to determine the type and scope of information, support and wrap around services the family is requesting. The services provided are to assist families regain stability, connect to local services as appropriate, and/or assist with financial requests through the Juvenile Welfare Board (JWB)/Family Services Pool (FSP). Each family situation and needs are evaluated on a case by case basis. The 2-1-1 Family Services Team staff are authorized to approve JWB/FSP funds for requests that meet a specified level of service type and cost. Examples of assistance can include: beds for families transitioning out of shelter, clothing for children, and documents such as birth certificates to assist with job applications and school enrollment. In the event a family has complex needs (multiple complex referrals, court involvement, etc.) that may warrant face to face assistance, 2-1-1 staff will offer the family the opportunity to meet with a Service Navigator to assess the situation, identify the needs, and develop care plans to assess the family’s requests. From January 2012 - September 2012 our 2-1-1 Family Services Team assisted 1,630 families and 3,640 children.
“I would like to thank
the 2-1-1 Family
Services Team and
whoever is involved
for helping my
family. This program
is truly a blessing for
me and to those
who rely on programs
like this. I can only
hope that a program
like this continues to
help those who need
it. Thanks again!”
--Stacey
“I am so very
grateful to 2-1-1
for your help and
persistence. I will
be referring your
services to anyone I
know that is in
need of help. Thank
you very much!”
--Rachel
Child Care Resource & Referral (CCR&R)
In August 2012, 2-1-1 Tampa Bay Cares, Inc. was awarded the Child Care Resource and Referral service for Pinellas County. This project is funded by the Early Learning Coalition of Pinellas County.
Lifeline-Suicide Prevention/Rape Crisis Hotline
Lifeline 2-1-1 Tampa Bay Cares partners with the National Suicide Prevention Lifeline, answering suicide calls primarily for Pinellas County. 2-1-1 TBC is accredited by the American Association of Suicidology for crisis intervention services and utilizes an evidence-based training called the Applied Suicide Intervention Skills Training (ASIST) model for suicide/crisis intervention. During FY11-12, 2-1-1 Tampa Bay Cares handled 896 calls. Rape Crisis Hotline 2-1-1 Tampa Bay Cares partners with Suncoast Center to provide the Rape Crisis Hotline for Pinellas County. All 2-1-1 Specialists at 2-1-1 TBC are certified by the Florida Council Against Sexual Violence (FCASV) and are trained according to the FCASV Advocacy Core Training (ACT). 2-1-1 Specialists utilize the RIDES model (Relationship Building, Identifying the Problem/Need, Dealing with Feelings, Exploring Options, and Safety) for sexual assault crisis intervention. During FY11-12 2-1-1 Tampa Bay Cares handled 529 calls.
“I cannot express
the words to say
thank you for what
you have done for
my family. I greatly
appreciate the
help. You have no
idea the stress that
has been relieved
from the help you
got for me and my
family.”
--Amanda
2-1-1 Program Highlights
“Thank you so
much for all your
help. My family and
I are so grateful
and hope one day
we can help
someone in their
time of need. Thank
you!”
--Tracy & family
Tampa Bay Information Network (TBIN) Program Highlights
Tampa Bay Information Network - TBIN
The Tampa Bay Information Network (TBIN) is a centralized private and secure web-based database for basic needs health and human service providers to enter, manage and share client information electronically. TBIN is the Homeless Management Information System (HMIS) for Pinellas County. 2-1-1 Tampa Bay Cares is the HMIS Lead Agency for Pinellas County and provides all training, technical support, system performance outcome reporting, and data quality monitoring on behalf of the Homeless Continuum of Care (CoC). As a “best practice”, U.S. Department of Housing and Urban Development mandated project, the TBIN program is an integral part of the Pinellas County’s Homeless Continuum of Care directed by the Pinellas Homeless Leadership Board. TBIN has been operated by 2-1-1 Tampa Bay Cares for 10 years.
TBIN Benefits
for Clients
Clients provide
demographic
information only
once when
accessing services.
Clients get services
faster with a TBIN
ID card.
TBIN Benefits for Agencies
Access the history of services provided to each client.
View real-time shelter bed occupancy.
View financial assistance information including dollar amounts.
Create ID cards for clients.
View client banned history from other providers.
View unduplicated counts of clients seen and services provided.
Monitor clients’ success towards self-sufficiency.
View monthly report card on quality of data entered.
TBIN - Safe Harbor Partnership
In April 2012, 2-1-1 Tampa Bay Cares worked with the Pinellas County
Sheriff’s Office and Pinellas Safe Harbor staff to implement an in/out tool to
help staff understand when and which clients are on and off campus at any
given point in time. When a client receives a bed at Pinellas Safe Harbor, the
client is issued an ID card with a bar code that allows the case management
staff to track services given to the client. The ID card is also used by the
client to scan themselves on and off the campus. The in/out tool allows
Pinellas Safe Harbor staff to know who is on and off the campus at bed
curfew. Not only does this give the staff information about available beds, it
has reduced the new client intake time by 50-75%. You can learn more
about Pinellas Safe Harbor by visiting: www.safeharborpinellas.org.
TBIN Member Agencies
Thirty (30) Pinellas County health and human service agencies participate in
this client management software system which includes 138 programs and
292 system users (health and human service professionals). 2-1-1 TBIN staff
provide the overall administration, training and report generation support for
this network system and the Pinellas Homeless Leadership Board. Our 2-1-1
Contact Center is one of those programs and is able to see and share client
data with these 30 agencies. For example, if a caller is calling for financial
assistance our 2-1-1 Specialist can see if this individual has received financial
assistance at one of the local providers, as well as if they have received
referrals from us or other agencies/programs in the past.
2-1-1
Online Directory
Our 2-1-1 Online
Directory provides a
database of
approximately
3,500 resources
and 8,000 health and
human services.
2-1-1 Mobile App
211Connects Mobile
App helps you find
local non-profit
health and human
service organizations
in the Tampa Bay
area.
Tampa Bay Information Network (TBIN) Program Highlights
Financial Highlights
Volunteer & Board Giving
Volunteers
10 volunteers contributed over 665
hours for FY11-12 valued at over $12,400
Board of Directors
100% Board Leadership Giving for
FY11-12. The Board of Directors contributed 313 hours for FY11-12 valued at
over $5,800
We truly appreciate the support of all of our volunteers who
share their time, talents and experience.
ASSETS 2012 2011
Cash $223,047 156,956
Grants & accounts receivable $85,616 $154,303
Prepaid expenses $72,336 $60,479
Deposits & other assets $18,699 $28,699
Property & Equipment $230,833 $20,027
Total Assets $650,531 $428,464
ACTIVITY SUMMARY 2012 2011
Support & Revenues
Grants & Contract Revenue $1,627,774 $1,652,992
Program Services & Sales $29,116 $17,507
Contributions $22,080 $38,599
Interest Income $168 $178
In-kind Revenue $42,685 $59,716
Total Support & Revenue $1,721,823 $1,768,992
Expenses
Program Services $1,583,819 1,581,693
Supporting Services $143,921 $156,520
Total Expenses $1,737,740 $1,738,213
Increase in Total Net Assets $2,782 $49,478
Net Assets at End of Year $397,767 $376,985
These figures represent the period October 1, 2011 to September 30, 3012. Figures are highlights from 2-1-1 Tampa Bay Cares’ financial statements.
AUDIT The annual audit, overseen by an independent Audit Committee, is comprehensive to ensure that management is fulfilling its responsibilities in providing accurate and reliable financial information. 2-1-1 Tampa Bay Cares, Inc. was pleased to receive an unqualified audit opinion from the public accounting firm of Barton, Gonzalez & Myers, P.A..
We are pleased to share with you that
92 cents of every dollar is used for direct program
support.
Funders FY11-12
Funders, Board & Staff
Leadership Team
Micki Thompson Executive Director
Mel Corey Executive Assistant
Angela Pelegrini Contact Center
Manager
Edward Perry Data & Web Services
Manager
Geri Costello Public Relations
& Volunteer Program Manager
Stephanie Walker Training, Public
Education & Development
Operations Manager
Board of Directors FY12-13
Raine Johns Pinellas/Pasco Public
Defender’s Office
Gary Namm Tampa Bay Partners
Grant Petersen Ogletree Deakins
Karen Reich Bon Secours Health System
Marion Rich Chairman
Martha Lenderman Vice Chairman
Jim Lehrburger Treasurer
Deborah Pauley Secretary
Social Light Media Group
Bonnie Bollenback
Kip Corriveau The Salvation Army
Candy Duff-Bardill Republic Services
Capt. Bill Hagans Pinellas County Sheriff’s Office
Felipe Herrera Suncoast Hospice
A special thank you to past Board Members: Chief Deputy George Steffen (Vice Chair FY11-12) and George Catanese (Treasurer FY11-12) for their Board service.
Thank you to all our funders who continue to support our services.
2-1-1 Tampa Bay Cares, Inc. 14155 58th Street N., Suite 211 Clearwater, FL 33760
Phone:727-210-4233 Fax: 727-213-6766 www.211tampabay.org www.211connects.org
Exempt Status: 501(c)3 EIN: 59-3355555 FL Solicitation Permit: CH7975
“It is with deepest
gratitude that I
thank you for your
assistance. Your
211 program
brings a sense of
dignity back to
decent families
working hard to
survive economical
struggles. Thank
you so much.”
--Sharon
“Thank you so much
for the services you
provided for me
and my family! We
really appreciate
everything 211 has
done for us and
couldn’t be more
grateful. Thank you
again.
--Selina
To schedule a tour of 2-1-1 Tampa Bay Cares, Inc. or request a
speaker for your group, contact 727-210-4233 or visit the
“Contact Us” section at www.211tampabay.org
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