21 jul - business analysis, where the industry is heading

Managing Virtual DistanceManaging Virtual Distance

Cover this area with a picture related to your

Using Web 2 0 t d

p ypresentation. It can be humorous.

Make sure you look at th N t P f

2.0 to do Better

the Notes Pages for more information about how to use the template.

BusinessAnalysis

© International Institute of Business Analysis®

y

Introduction: Julian Sammy33

Introduction: Julian SammyBMO Financial Group

BA CoC Lead• Business Analysis Centre of Competency Lead• Co-Chair of Practitioner Champion Group• Custodian of the BA Community of Practice

IIBA®IIBA®

Product Manager – New Mediag• Webinar• Wiki

Q i k Ti f B tt B i A l i

• Podcast• Forums

• Quick Tips for Better Business Analysis

© International Institute of Business Analysis

The Topic44

The TopicWe live in an increasingly distributed g yworld, where face-to-face meetings are often too expensive for theare often too expensive for the business. Can a profession based in relationships take advantage of web-based communications?based communications?


The Objectives55

The ObjectivesIn this webinar we will help you:p y

Develop and maintain effective virtual business relationshipsbusiness relationshipsExplore ways to virtualize common BA techniques using new mediaGlimpse the future ofGlimpse the future of communications, and what it means to our professionto our profession


66

INTERNATIONAL INSTITUTE OF BUSINESS ANALYSISBUSINESS ANALYSIS

Vision EndsMission MeansStrategy Actions


77

Vision and MissionVision and MissionVision The world's leading association for Vision g

Business Analysis professionals

Develop and maintain standards for the practice of business analysis and f th tifi ti f it titi

Missionfor the certification of its practitioners

IIBA is an international not-for-profit professional association for business


analysis professionals.

IIBA Goals88

IIBA GoalsStrategic Goals

C t d d lOperational Goals

E th l t i bilitCreate and develop awareness and recognition of the value and contribution

Ensure the long term viability of the organization

Enable sustainable growth to of the role of the Business Analysis Professional

Define the Business Analysis

support the establishment of the IIBA as a worldwide organization

fy

Body of Knowledge™ (BABOK®)Publicly recognize qualified

Ensure financial viability to support the implementation and sustainment of the IIBA operational and strategicy g q

practitioners through an internationally acknowledged certification program

operational and strategic prioritiesConsistently demonstrate value of the organization to

Provide a forum for knowledge sharing

value of the organization to IIBA constituents


99

ToolsToolsConceptsRelationship to New Media

WHAT IS WEB 2.0?

pWhy?

WHAT IS WEB 2.0?


It Is Everywhere1010

It Is Everywhere


Tag Cloud from Wikipedia

Mix Channel and Content1111

Mix Channel and Content“The medium is the message.”g

- Marshall McLuhan, Understanding Media: The Extensions of Man (1964)

The medium is called a Channel- These affect how messages are received and perceived.

Messages with a common theme or gpurpose are called Content

- An episode of CSI is a message. The series is content.

Web 2.0 Products areC t t t Ch lContent sent over Channels


Fast and Flexible1212

Fast and FlexibleContent Channels

Drawn from many sources (users,

Cheap enough for individuals to use(

mash-ups)Production cycle

New Channels are developed dailyProduction cycle

much faster than traditional media

developed daily (almost)Distributed throughtraditional media

Consumed on demand – not just

Distributed through the internetCan feed traditionaldemand not just

on transmissionCan feed traditional media


1313

Communication ModesCommunication ModesN:1N:1

N:N1:1 N:N1:1

1:N© International Institute of Business Analysis®

1:N

Communication Modes1414

1:1 – Person to Person 1:N – BroadcastCommunication Modes

Conversation (2 people)Phone callLetter

Lecture, PlayConference CallNewspaper Radio TVLetter

EmailNewspaper , Radio, TVEmail

N:1 – Audience VoiceApplaud / Boo

N:N – CollaborationBrainstormingpp

VoteSurvey

gImprovisationConversation (3+ people)

Petition Affinity categorizationShared writing


Web 2 0 Channel Options1515

Web 2.0 Channel OptionsFlickr Wikipedia Just a few...

BlogBlogosphere

pNewsTrustPropellerBlogosphere

Del.icio.usDigg

PropellerRedditSecond lifeDigg

FacebookFark

Second lifeStumbleuponTechnoratiFark

LinkedInMonster

TechnoratiTwitterWebinarMonster

MySpaceWebinarYahoo! Buzz


Common Web 2 0 Infrastructure1616

Common Web 2.0 InfrastructureWiki Audio Conference*

ForumBlog

Video Conference*

gChatUser VotingUser VotingUser Generated ContentContentRSS (Really Simple S di ti )Syndication)


1717

What is a relationship?

EFFECTIVE BUSINESS

pWhere can Web 2.0 help?

EFFECTIVE BUSINESS RELATIONSHIPS


What makes a good relationship?1818

What makes a good relationship?Effective communication.

Active Listening ParaphraseEye contactTest for understanding

ResponsiveAppropriate

Test for understanding

Respond quickly to queriesRespectful tone, and timbreAppropriate

DistributedContent meets needs of all partiesChannel meets needs of all parties

C t t i t t ll th i ht l l

PrivateContent is sent to all the right people, only

Privacy is maintained (as appropriate)

M k d k iTrust© International Institute of Business Analysis®

Make and keep promisesTake responsibility for actions and errors

Web 2 0 Tools that can help1919

Web 2.0 Tools that can helpTest for understanding

Wiki, Forum

Respond quickly to queriesChat, RSS

Channel meets needs of all partiesChannel meets needs of all partiesEmail Forum, Email Phone, Email Chat

Content is sent to all the right people onlyContent is sent to all the right people, onlyForum, Wiki

P i i i t i d ( i t )Privacy is maintained (as appropriate)Vote, Survey


2020

Elicitation – Virtual MeetingDocumentation, Verification, Validation – Wiki

VIRTUALIZE BA TECHNIQUES

, ,Decision Making – Forum

VIRTUALIZE BA TECHNIQUES


Elicitation2121

NotepadElicitationToday: Physical Meeting

Notepad

y y gWeb 2.0: Virtual Meeting

U ti t l t ti i tUse meeting controls to engage participants.Real-time documentation and drawing on the shared screenWorks well with videoWorks well with videoWorks great with shared whiteboards

http://johnnylee net/projects/wii/http://johnnylee.net/projects/wii/


Document Verify Validate2222

Document, Verify, ValidateToday: Word/Excel/Visio/PowerPoint, y

Email, Physical MeetingWeb 2 0: Email Wiki RSSWeb 2.0: Email, Wiki, RSS

Create a set on connected wiki pages instead of documents. Use email to send a link to the start page for the project.Whenever an edit is made, use RSS to push notification to the team.notification to the team.Errors & omissions fixed by stakeholders


Decision Making – Forum2323

Decision Making – ForumToday: Email, Email, Email, y

Anger, Phone, MeetingWeb 2 0: Email Forum RSS PhoneWeb 2.0: Email, Forum, RSS, Phone

Post the question / decision as a new topic.Invite / restrict access to the topic.A post is published: RSS push notification.A post is published: RSS push notification.Add people to the topic to give them a threaded sequential view of the discussionthreaded sequential view of the discussion.Move to conference call for urgent decisions.


2424

Google Wave

THE FUTURE OF COMMUNICATIONS

gAugmented Reality

THE FUTURE OF COMMUNICATIONS


Google Wave2525

Google WaveWhat is it?What is it?

Combines best elements of a wiki, blog, forum, chat and email – so far

Why is it disruptive?Why is it disruptive?


Augmented Reality2626

Augmented RealityA combination of real-world and computer-generated data, where computer graphics are blended into real footage in real time.Likely to include automatic:

Transcription of audiopTagging of facesAlways-on 3D HD recordingAlways-on 3D HD recordingContext - aware behaviours

http://digg.com/tech_news/Transparent_OLED_s_http://en.wikipedia.org/wiki/Augmented_reality

http://www.ted.com/talks/lang/eng/pattie_maes_demos_the_sixth_sense.html


Implications2727

ImplicationsAs barriers of distance and band-width disappear, we will be able to interact as if we are together eveninteract as if we are together, even when apart. Business Analysts:

Have even more focus on “Why”Edit automatically generated textEdit automatically generated textManage stakeholder relationships


2828

J li S

www.theiiba.org | community.theiiba.org | [email protected]

Julian Sammyjulian sammy@theiiba [email protected]

© International Institute of Business Analysis™

Launch of CBAP® Exam v2 0Launch of CBAP® Exam v2.0Reminder:Reminder:

CBAP® Exam based on BABOK® Guide v2.0

launches August 1, 2009

Apply for CBAP® Certification today!

Next WebinarNext WebinarAn Introduction to Business Processes and BPM

When: Tuesday August 18 2009 12:00p m 1:00p m EDTWhen: Tuesday, August 18, 2009, 12:00p.m. – 1:00p.m. EDT

Who: Kevin Brennan, Vice President, Professional DevelopmentDiscussion points:Discussion points:

Key concepts in Business Process Management How to identify and scope a process Basic concepts required to develop a process model

Register now at www theiiba orgRegister now at www.theiiba.org

21 jul - business analysis, where the industry is heading

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