204b - business communication

8/18/2019 204b - Business Communication

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Dr.G.R.Damodaran College of Science(Autonomous, affiliated to the Bharathiar University, recognized by the UGC)Re-

accredited at the 'A' Grade Level by the NAAC and ISO 9001:2008 Certified

CRISL rated 'A' (TN) for MBA and MIB Programmes

. I B.Com (E.Commerce) [2015-2018]

Semester II

Core: Business Communication – 204B

Multiple Choice Questions.

1. Communication is _______ of facts, ideas, opinions by two or more persons.

A. exchange.

B. foreign exchange.

C. control.

D. understanding.

ANSWER: A

2. _________ channel of communication called the grapevine.

A. formal.

B. informal.

C. horizontal .

D. vertical.

ANSWER: B

3. The downward communication flow from _______

A. a subordinate to a superior.

B. a subordinate to a subordinate.C. a superior to a superior.

D. a superior to a subordinate.

ANSWER: D

4. Examples of oral communication _________

A. letter.

B. e-mail.

C. telephone.

D. fax.

ANSWER: C

5. Written communication includes ________

A. reports & forms.

B. interviews.

C. film.

D. speaking.

ANSWER: A

6. Communication saves time in ________

A. internal communication.

http://grdmcqonline.com/printqp.php?heading=. I B.Com (E.Comm

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B. interview.

C. oral communication.

D. schedule.

ANSWER: C

7. Internal communication is a communication between ________

A. banker and customer.

B. superiors and subordinate.

C. salesman and buyer.D. insurance company and its customer.

ANSWER: B

8. Telephonic conversation is a _______

A. verbal communication.

B. non-verbal communication.

C. visual communication.

D. written.

ANSWER: B

9. Envelopes containing transparent papers to show the address are called ________ A. window envelops.

B. easy envelop.

C. address envelop.

D. front envelop.

ANSWER: C

10. In the communication cycle, the process of retranslation of signals into ideas is called _______

A. encoding.

B. decoding.

C. response.

D. feedback.

ANSWER: B

11. If each line in the inside address is started after leaving a small gap, it is known as __________

A. block form.

B. correct form.

C. indented form.

D. address form.

ANSWER: C

12. The inside address should be written ________

A. below the salutation.

B. above the heading.

C. above the salutation.

D. above the date.

ANSWER: C

13. Reports from the subordinates to the superiors take the form of ________

A. upward communication.

B. downward communication.

C. face-to-face communication.


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D. visual communication.

ANSWER: A

14. Pictures, slides, films fall under _________

A. body languages.

B. audio-visual communication.

C. reporting.


ANSWER: B

15. Realizing the potential of the self is part of the _________

A. communication development.

B. language development.

C. skill development.

D. personality development.

ANSWER: D

16. A memo is an example for ________

A. internal communication.

B. external communication.C. lateral communication.

D. Written communication.

ANSWER: A

17. Gestures is an example for _________

A. body language.

B. grammar.

C. speeches .

D. written.

ANSWER: A

18. The term communis derived from _______ word.

A. Greek.

B. Latin .

C. Chinese.

D. English.

ANSWER: B

19. Grapevine communication is associated with _________ communication.

A. formal

B. informal

C. horizontal

D. vertical.

ANSWER: B

20. Audio Visual communication combines _________

A. auditory only.

B. visual only.

C. both auditory & visual.

D. written.

ANSWER: C


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21. Communication problems otherwise known as __________

A. enquire.

B. barriers.

C. encoding

D. decoding.

ANSWER: B

22. Posters fall under _________ communication.A. oral.

B. visual.

C. written.

D. spoken.

ANSWER: B

23. Informal communication is otherwise known as __________ communication.

A. grapevine .

B. lateral .

C. visual.

D. horizontal.ANSWER: A

24. Horizontal communication flows through __________

A. face-to-face discussion.

B. telephonic talk.

C. periodical meeting.

D. all the above.

ANSWER: D

25. Face-to-face communication means _______

A. visual communication.

B. direct conversation.


D. written.

ANSWER: B

26. Physical Barriers to communication are _______

A. time and distance.

B. interpretation of words.

C. denotations.

D. connotations.

ANSWER: A

27. _______ is the process of arriving at agreement through consultation.

A. consensus.

B. horizontal .

C. vertical .

D. meaning.

ANSWER: A

28. Information must be _______


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A. accurate, complete, recent.

B. inaccurate, incomplete.

C. irregular.

D. clear.

ANSWER: A

29. Effective advice ______

A. is both man-oriented & work oriented.

B. is given in the workers interest.C. promotes understandings.

D. all the above.

ANSWER: D

30. Audio-Visual communication is most suitable for mass ______ and mass _____

A. publicity & education.

B. policies & political.

C. save & store.

D. Publicity & policies.

ANSWER: A

31. When- Respected Sir- is the salutation the appropriate complimentary clause is ____

A. Yours sincerely.

B. Yours faithfully.

C. Yours affectionately.

D. Yours lovingly.

ANSWER: A

32. Appropriate salutation for an application is ______

A. My Dear Sir.

B. Sir.

C. Dear Sir.

D. Sir Mr. X.

ANSWER: B

33. A group discussion of a real life situation with in a training environment is _____

A. discussion.

B. listening.

C. case study method.

D. all of the above.

ANSWER: A

34. Subscription of a letter _________

A. contains principal message.

B. contains name and address of the receiver.

C. contains name and address of the sender.

D. Place and date.

ANSWER: B

35. Post script appears in a letter ________

A. in the beginning.

B. in the middle.


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C. in the end.

D. never appears.

ANSWER: D

36. Complementary close or subscription always be ______ with salutation.

A. different.

B. consistent .

C. opposite .

D. parallel.ANSWER: B

37. The possibility of misunderstanding at any step __________

A. brain drain.

B. output.

C. channel.

D. medium.

ANSWER: A

38. The information the receiver gets is called ________

A. message.B. output.

C. input.

D. source.

ANSWER: A

39. Information about its products is _______ information.

A. external.

B. internal .

C. planning .

D. deciding.

ANSWER: B

40. A business letter serves as a record for ________ reference.

A. past .

B. present .

C. future .

D. both (2) & (3).

ANSWER: D

41. _______ is the essential aspect of communication.

A. enclosure.

B. letter.

C. telephone .

D. feedback.

ANSWER: D

42. Communication is the _______ of business.

A. Backbone.

B. life blood .

C. nervous system .

D. both (1) & (2).


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ANSWER: A

43. The aim of __________ should be the organization's betterment.

A. order.

B. warning .

C. suggestion.

D. Counseling.

ANSWER: A

44. Warning can be _________

A. general or specific.

B. specific.

C. particular.

D. Completely general.

ANSWER: A

45. Motivation should be achieved through __________

A. monetary incentives.

B. making the workers participate in the decision making process.

C. making achievement goals very specific.D. None of the above.

ANSWER: D

46. The ability to communicate effectively

A. is a natural talent that cannot be learned.

B. depends on the education level of those around you.

C. can be learned.

D. depends on not using technology to send messages.

ANSWER: C

47. _______are welcome, for it is not obligatory to accept them.

A. suggestion.

B. order .

C. courtesy .

D. complaint.

ANSWER: A

48. _________ Communication is unsuitable for lengthy message.

A. oral .

B. written.

C. vertical .

D. audio visual.

ANSWER: A

49. _____ Communication is the most popular means of transmitting message.

A. written .

B. oral .

C. visual .

D. face-to-face.

ANSWER: B


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50. _______ is a more powerful agent of persuasion and control.

A. speaker .

B. receiver

C. speech.

D. decoder

ANSWER: A

51. ______ is quite often a physical barrier to communication.

A. noise .B. interpretation of words .

C. by passed instruction.

D. all of the above.

ANSWER: A

52. ______ is the process of arriving at agreement through consultation.

A. consensus .

B. horizontal .

C. vertical .

D. upward.

ANSWER: A

53. Contents of offers and quotation are _______

A. details of product.

B. pleasing tone.

C. request for price.

D. request for traders information

ANSWER: A

54. Audio-Visual communication is most suitable for mass _____ and mass ______

A. publicity & education.

B. policies & political.

C. save & store.

D. Education & political.

ANSWER: A

55. Employees should encourage giving ______

A. information.

B. guidelines.

C. suggestion.

D. order.

ANSWER: C

56. The letter should be based on ________

A. attitude.

B. you attitude.

C. we attitude.

D. my attitude.

ANSWER: B

57. The reimbursement of expenses is generally made by the ________

A. principal.


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B. agent.

C. subordinate.

D. owner.

ANSWER: C

58. Interpretation of data is followed by ________

A. recommendation.

B. suggestion.

C. conclusions.D. complaint.

ANSWER: B

59. Communication network in any organization is _________

A. internal & external.

B. verbal & written.

C. oral & non-verbal.

D. feedback.

ANSWER: A

60. Empathy leads to __________ A. greater receptivity.

B. more involvement.

C. greater focus.

D. causality.

ANSWER: C

61. Colours also have a _______effect.

A. psychological.

B. physiological.

C. sociological.

D. socio psychological.

ANSWER: A

62. Blue colour refers _________

A. sincerity.

B. traditional.

C. danger.

D. faith.

ANSWER: A

63. When the words spoken or written in the communication are not understood by the receiver in the same

sense it was sent by the sender, it is called _____barrier.

A. semantic barrier.

B. physical barrier.

C. socio-psychological.

D. psychological.

ANSWER: A

64. Informal communication is otherwise known as ___________

A. person to person communication.

B. internal communication.


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C. external communication.

D. Authoritative communication.

ANSWER: B

65. Facial expressions and gestures are known as _________

A. face to face communication.

B. oral communication.

C. both 1 & 2.

D. Multimedia communication.ANSWER: B

66. Listening helps to make _________ effective.

A. communication

B. oral communication

C. both a & b

D. report

ANSWER: A

67. Communication in an organization should ideally flow __________

A. from top to bottom.B. from bottom to top.

C. both ways.

D. horizontally.

ANSWER: A

68. The participants of a board meeting are ________

A. member.

B. directors.

C. member and directors.

D. outsiders

ANSWER: A

69. ________________are the official records of the proceeding of a meeting.

A. Agenda

B. Minutes

C. Notice

D. notes

ANSWER: A

70. Minutes of resolutions is only resolutions _________

A. recorded.

B. development.

C. decision-making.

D. authenticated.

ANSWER: A

71. A report is a basic management tool used in ___________

A. personality development.

B. decision - making.

C. individual development.

D. Self motivation.


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ANSWER: A

72. Press reports refers to ___________

A. reports in newspapers.

B. reports through letters.


D. written communication.

ANSWER: B

73. An informal report is usually in the form of a ________ communication.

A. person to person.

B. prescribed form.

C. regular intervals.

D. authoritative.

ANSWER: A

74. A concise and accurate record of the proceedings at a meeting is called as _____

A. resolution.

B. minutes.

C. invoice.D. agenda

ANSWER: A

75. List of items of business to be considered at a meeting is called as _______

A. agenda.

B. dividend.

C. prospectus.

D. reports.

ANSWER: C

76. An Agenda prepared in connection with __________

A. meeting.

B. business tours.

C. exhibition.

D. personal notes.

ANSWER: A

77. Minutes of a meeting are usually prepared by __________

A. secretary.

B. chairman.

C. shareholder.

D. laymen.

ANSWER: D

78. _________is a communication which contains the decision of the higher authority of the organization.

A. amendment.

B. resolution.

C. debate .

D. minutes.

ANSWER: B


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79. A collection letter is associate with _________

A. debtors .

B. creditors .

C. company.

D. customers.

ANSWER: A

80. A report prepared in a prescribed form and presented according to an established procedure is____

report.A. formal.

B. informal .

C. statutory.

D. general.

ANSWER: A

81. The minute books are the _________ book of the company.

A. subsidiary.

B. statutory .

C. obligatory.

D. secondary.ANSWER: B

82. The value mail, e-mail, video conferencing etc., some of the _______ based media of communication.

A. computer

B. traditional

C. science

D. rules

ANSWER: C

83. _________and testimonials are important because they express the opinion of others the applicants

suitability for a position.

A. references.

B. qualification .

C. service certificate.

D. letters.

ANSWER: C

84. Statutory Report is ________

A. an informal report.

B. not having legal sanction.

C. always a statistical report.

D. Formal report.

ANSWER: A

85. A report prepared and presented according to the form and procedure laid down law is called a

__________

A. law report.

B. procedure report.

C. company report.

D. statutory report.

ANSWER: A


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86. A circular is a form of ________

A. oral communication.

B. face-to-face communication.

C. group communication.


ANSWER: A

87. Dunning letters are also called ________ A. collection letters.

B. letter of credit.

C. compliant letters.

D. Suggestion letters.

ANSWER: A

88. C.I.F. means _________

A. Cost, Indent and Freight.

B. Cost, Insurance and Fare.

C. Cost, Insurance and Freight.

D. Cost, Indent and Fare.ANSWER: C

89. Letter of credit is issued _________

A. by bank.

B. by supplier.

C. by customer.

D. By public.

ANSWER: D

90. Circular letter is meant for __________

A. mass communication.

B. personal communication.

C. secret communication.

D. Informal communication .

ANSWER: A

91. Marine insurance is effected FPA. FPA denotes ________

A. free of particular average.

B. free of particular assignment.

C. free of partial average.

D. Fare of particular assignment.

ANSWER: C

92. Exit communication takes place when an employee ________the organization.

A. enter into.

B. learning from.

C. both. (1 & 2).

D. leaves .

ANSWER: A

93. Clearance sales refer to ________


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A. sale of pure chemicals.

B. sale of detergents.

C. sale of food products.

D. Sale of chemicals.

ANSWER: B

94. _____ means giving a particular bias to the reality

A. abstracting.

B. slanting.C. inferring.

D. information.

ANSWER: B

95. Internal communication is necessary because _________

A. business activities are easy.

B. business has grown in size.

C. government needs certain information.

D. employees expects some information.

ANSWER: B

96. Unsolicited communication is a ________

A. physical barrier.

B. semantic barrier.

C. social barrier.

D. socio-psychological barrier.

ANSWER: D

97. Part of the message is lost in transmission is __________

A. poor retention.

B. inattentiveness.

C. faulty transmission.

D. emotions.

ANSWER: C

98. _________ stands for mental health

A. morale.

B. motivation.

C. co-operation.

D. coordination.

ANSWER: A

99. ________ is a very conscious process of communication

A. warning.

B. order.

C. action.

D. education.

ANSWER: D

100. The effort to influence the attitudes, feeling or beliefs is __________

A. instruction.

B. persuasion.


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C. suggestion.

D. motivation.

ANSWER: B

101. A _______ is a specific offer for sale.

A. enquiry.

B. quotation.

C. reply.

D. statement.ANSWER: B

102. CWO stands for __________

A. cash with offer.

B. cash with order.

C. cash with option.

D. cash with opinion.

ANSWER: B

103. Business letter must possess the quality of __________

A. coherence.B. incompleteness.

C. faultiness.

D. jargons.

ANSWER: A

104. _______ means the right use of putting in points or stops in writing.

A. exclamation.

B. semi colon.

C. comma.

D. full stop.

ANSWER: D

105. An informal report is usually in the form of a ______communication.

A. person to person.

B. many to one.

C. one to many.

D. company to company.

ANSWER: A

106. A report as per law and procedure is called ___________

A. formal report.

B. statutory report.

C. non statutory report.

D. informal report.

ANSWER: B

107. ________reports are prepared and presented at regular and prescribed intervals

A. periodic reports.

B. special reports.

C. informal reports.

D. non-periodical reports.


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ANSWER: A

108. __________ is a basic management tool used in decision-making.

A. business letter.

B. report.

C. document.

D. specific reports.

ANSWER: B

109. ______ depends on the proper arrangement of fact

A. precision.

B. completeness.

C. clarity.

D. coherence.

ANSWER: C

110. ________is the list of words used in the reports.

A. conclusion.

B. glossary.

C. index.D. reference.

ANSWER: B

111. ________ is the main part of the report.

A. conclusion.

B. recommendations.

C. description.

D. references.

ANSWER: C

112. _______ is the first part of the body of the report.

A. contents.

B. introduction.

C. conclusion.

D. abstract.

ANSWER: B

113. _______ are related to a single occasion or situation.

A. non-recurrent reports.

B. investigative reports.

C. special reports.

D. formal reports.

ANSWER: C

114. ______should come as a logical conclusion to investigation and analysis

A. recommendations.

B. suggestion.

C. inferences.

D. conclusions.

ANSWER: C


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115. ________ is a device by which losses suffered by a few are shared by many.

A. insurance.

B. cheque.

C. finance.

D. risk bearer.

ANSWER: A

116. _______ of information subsystems provides more meaningful management information.

A. co-ordination.B. integration.

C. direction.

D. planning.

ANSWER: B

117. _________system monitors and control physical processes.

A. process.

B. transaction.

C. operations.

D. office automation.

ANSWER: A

118. _________ enhances office communications and productivity.

A. office automation.

B. executive systems.

C. decision making.

D. strategic systems.

ANSWER: A

119. _________ is an integrated user-machine system.

A. management information system.

B. executive system.

C. decision making system.

D. knowledge based system.

ANSWER: A

120. _________ system provides expert advice for operational chores.

A. business.

B. operation support.

C. end user systems.

D. expert systems.

ANSWER: D

121. _________ systems provide network resources for direct hands on computing.

A. MIS.

B. DSS.

C. end user computing.

D. expert systems.

ANSWER: C

122. _________ systems process data resulting from business transactions.

A. transaction processing.


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B. DSS.

C. office Automations.

D. MIS.

ANSWER: A

123. EDP stands for

A. enterpreneurial development programme.

B. electronic data processing.

C. electronic data passing.D. electronic data patroning.

ANSWER: B

124. _________ is usually indicated if anything is to be attached to a letter.

A. appendix.

B. annexures.

C. index.

D. enclosures.

ANSWER: D

125. _________ is an important element in all business letters.A. signature.

B. letter head.

C. salutation.

D. complimentary close.

ANSWER: C

126. _________ is something written after the letter is closed.

A. copy distribution.

B. enclosures.

C. postscripts.

D. reference.

ANSWER: C

127. _________ is the process of arriving at agreement through consultation.

A. consensus.

B. grapevine.

C. informal.

D. braindrain.

ANSWER: A

128. An. _________ report can be denied at any time

A. oral.

B. written.

C. special.

D. informal.

ANSWER: A

129. A. _________ report is one which is prepared in a prescribed form.

A. oral.

B. written.

C. informal.


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D. formal.

ANSWER: D

130. Reports submitted by the branch manager is a . _________ report.

A. technical.

B. logical.

C. individual.

D. special.

ANSWER: C

131. An abstract is also called as _________

A. introduction.

B. synopsis.

C. inference.

D. content.

ANSWER: B

132. Status enquiries are made for the following purpose _________

A. for complaint.

B. for job.C. for credit sales.

D. for knowing the status.

ANSWER: C

133. An offer to sell goods at a price and conditions specified is called _________

A. prospectus.

B. resolution.

C. quotation.

D. offer.

ANSWER: C

134. The minimum number of members necessary for a meeting is called as_________

A. quorum.

B. resolution.

C. proxy.

D. prospectus.

ANSWER: A

135. Request for an overdraft is written to_________

A. secretary.

B. director.

C. banker.

D. company.

ANSWER: C

136. Letter announcing reduction of prices is called_________

A. sales letter.

B. circular letter.

C. collection letter.

D. offer letter.

ANSWER: D


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137. Report in the form of a person-to-person communication is_________

A. formal report.

B. informal report.

C. statutory report.

D. non-statutory report.

ANSWER: B

138. Bio-data is enclosed with the following letter_________ A. sales letter.

B. application letter.

C. complaint letter.

D. collection letter.

ANSWER: B

139. The words CIF are used in the following letters _________

A. circular letters.

B. complaint letter.

C. export business letter.

D. agency letter.ANSWER: C

140. The report published through newspaper is called as _________

A. annual report.

B. business report.

C. budget report.

D. press report.

ANSWER: D

141. Post script is _________

A. vital information.

B. relation information.

C. important information.

D. Additional information.

ANSWER: D

142. Informal communication network within the organization is known as_________

A. interpersonal communication.

B. intrapersonal communication.

C. mass communication.

D. grapevines.

ANSWER: D

143. Which of the following is NOT an external business written communication?

A. complaint letter.

B. curriculum vitae.

C. memo.

D. enquiries letter.

ANSWER: C

144. Effective communication can only be achieved when _________


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A. the audience is understood.

B. feedback is encouraged.

C. thoughts are organized..

D. systematic delivery of speech.

ANSWER: A

145. Which of the following is NOT a way to help generate ideas when writing?

A. brain storming.

B. free writing.C. guessing.

D. clustering.

ANSWER: C

146. Words that have more than one meaning are called as _________

A. equivocal terms.

B. jargon.

C. trigger wards.

D. biased language.

ANSWER: A

147. _________ is personal and professional

A. advice.

B. counseling.

C. order.

D. suggestion.

ANSWER: B

148. An effort to influence the attitude and feeling of others is_________

A. persuasion.

B. suggestion.

C. advice.

D. appreciation.

ANSWER: A

149. A forceful means of communication which demands immediate action is _________

A. warning.

B. motivation.

C. persuasion.

D. advice.

ANSWER: A

150. A written message which is conveyed over an electronic network is _________

A. notice.

B. fax.

C. telegram.

D. e-mail .

ANSWER: D

Staff Name


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KARTHIKA D .


204b - business communication

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