2020 WINTERWebinar Calendar

Day Month Date Webinar

JanJanJanJanFebFebFebFebFebFebMarchMarchMarchMarchMarchMarchMarchMarch

Milano Business Builder Series(all classes are 11:00 am Eastern Standard Time)

MondayMondayTuesdayMondayMondayTuesdayMondayTuesdayWednesdayMondayMondayTuesdayMondayMondayTuesdayMondayMonday Tuesday

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Data SetupDaily OperationsInventory MgmtData SetupDaily OperationsInventory MgmtData SetupDaily OperationsInventory MgmtData SetupDaily OperationsInventory MgmtData SetupDaily OperationsInventory MgmtData SetupDaily OperationsInventory Mgmt

Day Month Date WebinarAprilAprilAprilAprilAprilAprilMayMayMayMayMayMay

MondayMondayTuesdayMondayMondayTuesdayMondayMondayTuesdayTuesdayMondayTuesday

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Data SetupDaily OperationsInventory MgmtData SetupDaily OperationsInventory MgmtData SetupDaily OperationsInventory MgmtData SetupDaily OperationsInventory Mgmt

Day Month Date Webinar

JanFebMarchApril May

WednesdayWednesdayWednesdayWednesdayWednesday

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Client LoyaltyStaff Mgmte-MarketingClient LoyaltyStaff Mgmt

Milano Essential Series Webinars(all classes are 11:00 am Eastern Standard Time)

Milano Support Client Benefits:

Free software updatesFree telephone supportFree unlimited business buildertraining*for one low monthly fee

To sign up for a class, email:teachme@milanosoftware.com

or call 1-800-667-1596

Milano Sup’r Client Program Benefits

Free software updatesFree telephone supportFree unlimited business builder training

*one low monthly fee provides you with

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Essential Webinars Training SessionsThese sessions are the same ones that you were initially scheduled for. If you would like to book additional sessions they can also be sold on a pay per sessions basis.

Session Price Per Session Sup’R Client Pricing

Data Setup $300 $250Daily Operations $200 $160Inventory Management $200 $160

**Essential series webinars can be rescheduled for a future session date that is shown on the official Milano training calendar.

Personal Remote Training SessionsWe offer personal remote training sessions where we log into your computer system remotely and work with your team. The cost for this type of training is $150 per hour. If you subscribe to our Monthly Sup’R Client program you are entitled to the reduced rate of $125 per hour.**Credit Card Payment is due at time of scheduling. 72 hours’ notice is required for cancellations and rescheduling of your training session, if applicable.

Onsite Training SessionsNo. of days Regular Pricing Sup’R Client Pricing

Day 1 $1200 $1000Day 2 $800 $650Day 3, 4 & 5 $500 per day $400 per day

**Onsite training sessions are also subject to incurred expenses including travel, accommodation and food. Onsite dates cannot be changed once travel and other expenses have been incurred with additional charges. There are no changes permitted with 14 days of the scheduled onsite training date.

Business Building Webinar Training SessionsIf you are enrolled in the Milano monthly Sup’R Client Support and Upgrades Program with Milano you will be entitled to Unlimited Business Builder Webinars for the remaining 2016 Calendar year. These updated sessions include the following webinars: e-marketing, creating client loyalty, staff management. **Business Builder webinars can be rescheduled for a future session date that is shown on the official Milano Training Calendar.

$99 per session

Data Setup Webinar

The Data Setup WEBinar focuses on the Data Control section of the software. It covers how to enter the necessary information before starting to use your Milano software. This 2 hour course is delivered in 3 segments: • Chapter 1 – Building the list of services • Chapter 2 – Creating and shaping staff • Chapter 3 – Entering the retail inventory**In preparation for this course you should complete the steps outlined in the Getting Started Guide. This course is recommended for owners and managers and will help you through configuring your software to work using preferences and settings that suit your business

Essential Series (2 hours)

Daily Operations Webinar

This essential WEBinar teaches the key functions that your team will call upon daily. This 2 hour course covers: • Chapter 1 – Appointment Book • Chapter 2 – Your Client Database (CRM) - Updating client information - Sales history - Future appointments • Chapter 3 – Process transactions, apply promotions and perform End-of-Day reporting - Transactions (Services, Retail, Gift Cards) - Price Changes & Promotions - Presales & Deposits (Series, On Account) - Returns / Voids**In preparation for this course Milano recommends that the Data Setup process be completed. Your team is encouraged to attend this WEBinar as a group.

Essential Series (2 hours)

Inventory Management Webinar

Tracking every item of inventory is imperative for accuracy and is made easy within the Milano Software. Setting up your own internal procedures has never been easier. In this 2 hour session you will learn: correct coding for retail and professional products, how to keep yourself organized, how to transfer product throughout your business and learn how to use purchase orders effectively.

• Chapter 2 – Inventory transfers • Chapter 3 – Purchase orders • Chapter 4 – Physical count**In preparation for this course Milano recommends that you be familiar with the day to day functions of the software and the business’ inventory procedures. This WEBinar is recommended for owners, managers and other members of your team that are involved with inventory procedures.

Essential Series (2 hours)

Email Marketing

The e-Mail Marketing WEBinar is an introduction to e-Marketing within Milano. This course covers the following: • Chapter 1 – Learn how to gather the right data to reach your clients • Chapter 2 – Constructing and importing emails in Milano • Chapter 3 – Effectively target your client communications • Chapter 4 – Automatic Marketing • Chapter 5 – e-Receipts/Milano SMS**In preparation for this course you will need to have a basic understanding of Milano’s CRM section.

Business Builder Series (1 hour)

Client Loyalty

Promotional discounts and marketing campaigns are a part of every business and a great way of

Giving something back to your best customers has become a competitive necessity in certain industries. For ages, customer loyalty programs meant you got a little punch card to tally your purchases so you could eventually be awarded with a free coffee, car wash or sandwich.This WEBinar will teach you how to track the promotions that are used, how much your

Milano’s Reward Points to keep your clients happy and support your business strategy. • Chapter 1 – Setting Promotions

• Chapter 3 – Reporting and Tracking

- Manage earning rules - Reward client behavior - Reward client purchases • Chapter 5 – Reaping the Rewards - Spend points - Manage spending rules**In preparation for this course Milano recommends that you be familiar with how to complete transactions and maintain client information.

Business Builder Series (1 hour)

Staff Management

• Chapter 1 – Reviewing Staff Security Options • Chapter 2 – Understanding the parameters behind your compensation model(s) - How is your staff paid? - Service/Retail pay schedule(s) - Time Clock rounding - Product Deduction on service

- Team based (hourly/salary) - Straight/Level Commission - Incremental/Variable Commission • Chapter 4 – Understand the Compensation Reports - The Earnings Report - Using the Time Clock (security integration, punch clock, manual) • Chapter 5 – Setting Goals for Staff Members

- How to enable it - What other areas of the software does this module depend on (goals, sales, time clock, cost and bookings) - Understand how each section of the forecasting worksheet can be applied to your business

**In preparation for this class, you should have a general understanding of how the business functions and what components of the software have not yet been implemented.

Business Builder Series (1 hour)