2020 vision

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Looking at the customer environment, thinking ten years ahead. Prepared for Traidcraft (the UK's leading fair trade organisation) pro bono by Brahm and uploaded with Traidcraft's blessing. Commercially sensitive slides have been removed.

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  • 1.2020 Vision or, it's tough to make predictions, especially about the future

2. 3. Futurology:

  • the study and forecasting of the future, withpredictionsbased on the likely outcomes ofcurrenttrends
  • - encarta

4. images fromharry potter lexicon 5.

  • In any forecasting project its always good to start by making it clear that most things will be the same.
  • Look at any 10 year time-span and most things are mostly the same before and after.
  • - Russell Davies

http://russelldavies.typepad.com/planning/account_planning_school_of_the_web/page/3/ 6. a lot can happen in ten years

  • 2000 fair trade bananas in co-op stores
  • 2001 human genome sequenced
  • 2003 hybrid cars
  • 2004 facebook
  • 2005 youtube
  • 2007 iphone launched

7. the big picture 8. There's an important shift towards local. Clever people everywhere see that if it's shipped in on fossil fuel it's likely to not be there in 20 years or so. Maybe 5, who knows. So that's local, barter economy,local currencies and a tectonic shift against the corporation and banks . - Charles Frith http://www.charlesfrith.com/ 9. So its likely that the future is a mix of what we want, what we want to be, what we cant do without, what wecan't admit we can't do without and cutting out the stuff where we're reliant on the institutions that provide them.Its slow moving but its undeniable. - Charles Frith http://www.charlesfrith.com 10. demographics 11. UK population

  • We know that the demographic landscape of the UK will shift considerably over the next 10 years
  • The UK population is projected to grown by over 4M by 2018
  • 55% natural increase (more births than deaths)
  • 45% net migration

source: ONS 12. 13. by 2013: 14. by 2013: 15. What might this mean?

  • By 2020 a third of us will be living alone(Future Foundation)
  • Children living with both biological parents in the same household will be in the minority
  • More twenty and thirty somethings living at home
  • Home extensions
  • Multigenerational living
  • Personalised space bedsits with own technology and relaxation space

16. images fromB&Q People working longer in order to pay for the cost of living Switch topart time Customer service benefits 17. technology 18. Whats next? ? 15 years photo byrewindmuseum 19. Digital Natives

  • The generations becoming adults between now and 2020 are the first to grow up with the internet and global communication as a fundamental part of their everyday lives
  • Rob Mortimerwww.ad-pit.com

20. Digital Natives vs. Digital Immigrants

  • Theres a dividing line between those under the age of about 25ish and those above.
  • Those above will still respond to traditional above the line interruption communications, but the under 25s just dont consume media that way.Theyre used to being in control and doing stuff in a multi platform way
  • - Andrew Hovells, (Northern Planner)http://joymachine.typepad.com/northern_planner/

21. photo byobliteratedon flickr Screens and chips convergence Digital multitasking Solo viewing On demand The Digital Home 22. photo bywfryeron flickr Together but apart 23. engaging with friends and family Sacrificing on other forms of entertainment in order to spend on technology 75% increase in technology sales over the last decade Homedulgence source: LSN Global (viaAndrew Hovells ), photo byharmoneyon flickr 24. Multiscreen trends found via Paul Mallett http://paulmallett.wordpress.com 25. Intelligence & connectivity turns products into services via Paul Malletthttp://paulmallett.wordpress.com 26. image fromdou_ble_you on flickr Trends cross cultural and geographical boundaries increasingly fast People spending more time online Conversing / doing things with people who are geographically remote Global Village 27. Continuous partial attention Post multitasking Skimming the surface of incoming data, picking out the relevant details, and moving on to the next streamYearning for silence and/orWanting to get to the bottom of things 28. image viaplaysoft 29. slide loaned from presentation at neilperkin.typepad.com 30. slide loaned from presentation at neilperkin.typepad.com 31. slide loaned from presentation at neilperkin.typepad.com 32. Social shopping / team buying Friend/peer recommendation Buying is a visual, emotive process me tail Monetising? Evolution of social networks 33. Vigilante consumers

  • The consumer manipulates marketers and the marketplace through pressure, protest and politics:
    • Twitter vs. Daily Mail re Stephen Gately article results in 22,000 complaints to PCC
    • Old man vs. tube worker apology, investigation, worker resigned

34. consumer/retail trends 35.

  • Source: Internet retail trends 2010: Ten actions for your business, Verdict Consulting/Webloyalty

Rapid growth in online retailing set to slow in next 5 yearsLikely to average 11% as market matures 36.

  • Catalogues not going away
  • Quality
  • Shelf life
  • convenience
  • Browse vs. order
  • BUT dont repeat mail

Flick and Click 37. photo bytobi.com Sustainable mail order

  • Recycled
  • Recyclable
  • Minimising waste
  • Tobi.com love an ugly box
  • Lush popcorn

38. Super loyalVs Savvy Eroding the middle ground the new brand loyalty 39.

  • photo frompsfk.com

Instant gratification 40. Sustainability

  • Currently buying green or ethical is a motivator - with the expectation of payback
  • But this will eventually become a hygiene factor
  • Sustainability is shifting to the core of business e.g. Starbucks goes fair trade
  • Mainstream confusion over ethical labelling
  • Where do you draw the line?
  • Difficult to separate social & environmental benefits

41. The divided consumer 42. 43. Anchoring

  • Spiritual anchoring in times of turbulence and change
  • Stabilising in a place of peace & trust
  • Looking at the larger picture in which circumstances sit
  • Reaching back to our spiritual roots
  • Reaction to digital lives desire for pragmatism and peace
  • Opportunity for products and brands that alleviate anxiety/fears

sourceWGSN , photo byjpc101on flickr 44. Simple pleasures

  • Frustrated, slightly worn down consumers, needing cheap release
  • Open to good, positive ideas for future
  • Me time, family time, quality time
  • Enjoying life

photo by penmachine on flickr 45.

  • Asking customers to decide and/or donate
  • Assisting customers in smart, generous, relevant ways to make life more convenient
  • Perkonomics perks & privileges to satisfy need for status and/or convenience
  • Tryvertising end users, not influencers, product sampling & experiential

Generosity sourcetrendwatching.com , photos byjennmaeon flickr andWaitrose 46. Common sense and good service Using technology to understand our quirks Technology can create distance (e.g. email) Online practical guides Personalised search Value vs. cost GenuineserviceEmpowering employees Bringing a sense of worth to item 47. fashion 48. Democratisation of luxury

  • but disappearing middle ground

discount luxury 49. Democratisation of luxury

  • According to the Future Foundation, 63% of us would rather buy one beautifully made item than lots of cheaper items

natural make & do functional sustainable recycled simple creative imaginative 50. New luxury = high end, quality, durable, improving over time images from Howies andRussellDavies Fickleness going out of fashion 51.

  • Buy less, wear more
  • Capsule wardrobes
  • Selective shopping
  • Key pieces
  • Updating and embellishing
  • Quality over bargains
  • Provenance?
  • Textile waste?

Buying less but better 52. I am my own fashion editor Storytelling 40% of all products sold online by 2020 (WGSN) 53. food 54. Key food trends Health(ier) Convenience Indulgent Provenance Value 55. photos bydominiccampbellandrossendalewadeyon flickr Political consumerism Meaningful consumption provenance, home baking Buying from people, not companies Word of Mouth, grassroots Shopping for change 56. Provenance growing in new (old) directions Food miles vs. fair tradeGrowing/foraging own food Cutting out the middleman / closer to the producerQuick (technology) as well as slow (old skills) cooking images bysandyaustinon flickr andshropshires.com 57. Connecting the kitchen with the garden

  • Compost goes into garden
  • Produce from garden/allotment comes into kitchen
  • 44% of settled suburban dwellers grow or plan to grow their own vegetables(future foundation)
  • Rooftop gardens and shared courtyards in urban areas
  • Gardens as outdoor rooms

photo byfolkbirdon flickr 58. society 59. New ways of working

  • Expectations raised
  • Collaboration
  • Learning digital natives and digital immigrants
  • Flexibility - 12M of us potentially working from home by 2012 at least once a week (LSN global)
  • Respect for the individual
  • Network IS the workplace

60.

  • "We are preparing students for jobs that don't yet exist, using technology that has not yet been invented, in order to solve problems that we don't even know are problems.
  • - Karl Fisch

61. Community volunteers

  • Predicted resurgence
  • More active retired
  • London 2012 volunteer programme encourages local volunteering before and after event

photo byscottishgovernmenton flickr 62. so, what does this all mean?

  • More youngandold elderly
  • Shifts in household size smallerandlarger
  • Super loyalandsavvy shoppers
  • Need to cater for digital nativesanddigital immigrants
  • Social is becoming part of all media streams
    • allows groups with shared purposes
  • Cross channel purchasing

63. so, what does this all mean?

  • The new luxury:
    • Beautifully made
    • Hand crafted
    • Long lasting
    • High quality
    • Connecting with the producer
  • Sustainability
    • Shifting to the core of business, but becoming hygiene factor
    • More ethical evangelists
    • Everyone doing their bit (but dont question them)
    • Loyalistswantto get involved, reward with Perkonomics

64. Finally - look out for thewildcard !

  • is the world is cooling, not warming?
  • What if the internet was disabled?
  • Could mankind invent a new energy source comparable to oil?

65. Many thanks to the following for their contributions:

  • Andrew http://joymachine.typepad.com/northern_planner/
  • Rob www.ad-pit.com
  • Charles www.charlesfrith.com
  • Neil http://www.neilperkin.typepad.com/
  • Paul http://paulmallett.wordpress.com/
  • Creative Commons applies to all linked photos,other images and this document as a whole

all data as at November 2009 written / collated by Gemma Teed @Brahm 66. photo bytravelinlibrarian on flickr