2020 michigan’s statewide...cisa has seen a 40% reduction in gets user dialing errors cisa dialer...
TRANSCRIPT
Vincent DeLaurentis
February 11, 2020
C I S A | C Y B E R S E C U R I T Y A N D I N F R A S T R U C T U R E S E C U R I T Y A G E N C Y
2020 MICHIGAN’S STATEWIDE
INTEROPERABLE COMMUNICATIONS
CONFERENCE
1
Vincent DeLaurentis
Acting Assistant Director for Emergency Communications
Vincent DeLaurentis
February 11, 2020
Agenda Topics
2
The Cybersecurity and
Infrastructure Security
Agency (CISA)
The National Emergency
Communications Plan
(NECP)
01
Cybersecurity Support
Services
02
03
Performance Management04
Additional Resources05
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We Are CISA
3
“Defend Today, Secure Tomorrow”
CISA Emergency Communications
Vision:Secure and resilient critical infrastructure for
the American people
Mission:Lead the national effort to understand and manage
cyber and physical risk to our critical infrastructure
Vision:Interoperable, secure, and resilient emergency
communications enable daily operations and
incident response throughout the Nation.
Mission:Advance emergency communications in
partnership with Public Safety and NS/EP
communities.
Comprehensive
Cyber
Protection
Infrastructure
Resilience
Emergency
Communications
National Risk
Management
Center
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CISA Authorities
4
Develop and implement nationwide emergency communications policy and plans, including the National Emergency
Communications Plan (NECP) and 56 Statewide Communications Interoperability Plans (SCIPs)
National and Statewide Planning & Execution
Manage funding, sustainment, and grant programs to support communications interoperability Federal Grant Coordination
Support nationwide sharing of best practices and lessons learned through facilitation of the SAFECOM and
Emergency Communications Preparedness Center (ECPC) governance bodies
Nationwide Governance
Provide PTS over commercial networks to enable national security and emergency preparedness personnel to
communicate during congestion scenarios across the nation
Priority Telecommunications Services (PTS)
Build capacity with Federal, State, Local, Tribal, and Territorial stakeholders by providing technical assistance,
training, resources, and guidance
Technical Assistance & Outreach
Assess the Nation’s progress regarding interoperable emergency communications to identify remaining gapsAssessment and Reports
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Who CISA Supports
5
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Emergency Communications Complexity
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National Emergency Communications Plan
7
The Plan is designed to provide guidance to those that plan for,
coordinate, maintain, invest in, and use communications to support
public safety operations.
It helps stakeholders enhance and update the policies, governance
structures, planning, and protocols that enable responders to
communicate and share information under all circumstances.
The NECP navigates the complex mission of maintaining and improving
emergency communications while also integrating new technologies and
capabilities for emergency responders.
The National Emergency Communications Plan (NECP) is the Nation’s
strategic plan to strengthen and enhance emergency communications
capabilities.
Mandated by Title XVIII of the Homeland Security Act of 2002, the NECP was
first published in 2008, and its latest update was published in 2019.
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NECP National Priorities
8
Address interoperability challenges posed by rapid technology advancements and
increased information sharing, ensuring the most critical information gets to the
right people at the right time
Build resilient and secure emergency communications systems to reduce
cybersecurity threats and vulnerabilities
Enhance effective governance across partners with a stake in emergency
communications, embracing a shared responsibility of the whole community from
traditional emergency responders and supporting entities to the citizens served
1.
2.
3.
In FY19, CISA
partnered
with over
3,500
federal, state,
local, tribal,
territorial,
NGOs, and
the private
sector to
develop and
publish the
NECP update
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NECP Goals
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Goal 1: Governance and Leadership
Goal 2: Planning and Procedures
Goal 3: Training, Exercises, and Evaluation
Goal 4: Communications Coordination
Goal 5: Technology and Infrastructure
Goal 6: Cybersecurity
NECP
Vision
To enable the Nation’s emergency response community to communicate and share
information securely across communications technologies in real time, including all
levels of government, jurisdictions, disciplines, organizations, and citizens impacted by
any threats or hazards event
SAFECOM Interoperability ContinuumNECP Goals
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Cybersecurity Across the Ecosystem
10
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Cyber Risks to NG911
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▪ NG911 systems enable interconnection
among a wide range of public and private
networks
▪ As cyber threats grow in complexity and
sophistication, attacks could be more
severe against NG911 systems
▪ The Cyber Risks to Next Generation 911
white paper provides an overview of:
▪ NG911 systems
▪ The cyber risk landscape
▪ Resources to improve cybersecurity for
NG911
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NG911 Self-Assessment Tool
12
The NG911 Working Group collaborated with
government, industry, trade associations, and
academic stakeholders to develop the NG911 Self-
Assessment Tool
The Tool is available at 911.gov
https://www.911.gov/project_ng911tool.html
The Tool helps:
▪ ECC/PSAPs evaluate their NG911 maturity state
▪ Provides 911 authority stakeholders with a more
granular understanding of essential NG911 system
elements
▪ Assists ECC/PSAPs to plan for the multi-year NG911
implementation process and identify next steps for
deployment
▪ Provides the 911 community with consistent
terminology regarding NG911 maturity
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Cybersecurity Technical Assistance
13
▪ NIST800-53 Assessments and
follow on planning
▪ Cyber security/ransomware
awareness webinar for
PSAP/911/LMR operators &
personnel
▪ All CISA services offered in
concert/coordination with
serving CSAs
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Performance Management Overview
14
Incident
Measures
State
Markers
Tribal
Markers
Federal
Markers(assessing approach
in FY20)
(in development)(pilot testing)(FY19 data
provided)
• Aims to understand the current state
of emergency communications
interoperability maturity across the
nation.
• Comprehensive set of performance
measures are in development to
support all levels of government.
• Marker results support strategic
planning and resource allocation for
Federal, State, Local, Tribal, and
Territorial entities.
Measuring Performance
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FY19 State/Territory Marker Workshops
Each of these efforts have helped contribute to the
successful launch of the State Interoperability Markers by
establishing a baseline of data for the nation. 8Weeks
6Workshops
18State Calls
148Attendees
56 States & Territories
1,400 Total Markers
100%
Participation
State Marker meetings in Charlotte,
NC (top left), Little Rock, AR (top
right), and Northampton, MA
(bottom right).
15
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FY19 Key Findings
16
91% of states and territories did not have communications capabilities across all components of the ecosystem
1
91% of states and
territories had less
than a 9% public
safety WPS
adoption rate.
2
73% of states and
territories had not
conducted a cyber
security assessment
across
communications
systems.
367% of states and
territories did not
have NG911
implementation
covering 75% or
more of PSAPs and
population.
4
91% of states and
territories did not have
neighboring state
interoperability
communications
capabilities that
include all lanes of the
Continuum
5
84% of state and
territory SIGB
participation included
three or more
emergency
communications
ecosystem
components.
6
95% participating
SWICS were
established by state
law or executive
order.
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State Markers Success Stories
▪ A state has utilized state marker data to successfully receive
funding for a full-time SWIC
▪ Several states have invited CISA to present marker data to
their full SIEC
▪ States have used the self-assessment to improve Priority
Service participation rates
▪ Several states have utilized the markers to identify
interoperability gaps and set strategic goals in their new
SCIP
▪ Several states have utilized the markers to identify gaps and
ask TA
▪ Ecosystem works together to drive interoperability within
states
17
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Michigan Dashboard Example
18
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Jim Jarvis, ECD Region V Coordinator:
Chris Essid, ECD Central Sector
Supervisor: [email protected]
Additional information is also available on
the DHS Emergency Communications
Coordination Support webpage
Coordination Support
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Delivered FSLTT Stakeholder Education
21
In FY19, ECD
partnered with
SAFECOM and
NCSWIC to deliver
key guidance,
policies, best
practices, and tools
to enhance
emergency
communications
interoperability
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FY19 TA Highlights
22
In FY19, CISA ECD
continued to provide
targeted TA
offerings in support
all 56 states,
territories, and
federally recognized
Tribal Nations
In FY19, completed 205 technical assistant (TA) engagements
Developing and tracking over 900 state/territory strategic goals
Developed and socializing Draft Urban Communications Interoperability
Plan and Governance Mapping service offering
Conducted three successful pilot webinars on cyber security awareness
and education for PSAP/9-1-1 personnel
Providing TA support to SWICs and urban areas for FY19-20
NSSE/SEAR events
Work with SWICs to review performance markers and goals and
recommend TA; FY2020 TA/SCIP Guide updated
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GETS/WPS Dialer App
23
Since the debut of the dialer app,
CISA has seen a 40% reduction
in GETS user dialing errors
CISA Dialer App provides a simplified way to
make GETS and WPS calls:
▪ Eliminates dialing errors
▪ Convenient Call Log that speeds up
calling process
▪ Available for:
▪ Apple iPhones (iOS version 11 and
later)
▪ Android phones (OS version 2.2 and
later)
▪ Blackberry devices (OS version 5.0
to 7.x)
▪ Free! Install information at:
https://gets-wps.csgov.com/apps/Call User Assistance at 800-818-4387 or email support@priority-
info.com for any questions or problems related to the app.
For additional resources, visit www.dhs.gov/pts-videos