2020 housing experience survey report - all students

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2020 Housing Experience Survey Report - All Students Prepared by IRDS Last updated: March 6, 2020 Administration and Response Rate: The survey was administered between February 10th and February 24th, 2020 to all students who live in campus sponsored housing. Student employees who are compensated with room/board were not included. Of the 3339 students invited to complete the survey 1287 (39%) provided complete or partial (i.e., answered at least one question) responses. Because students could choose whether or not to answer particular questions, the response rates varied by question. Heritage Apartment residents were instructed that "any question that refers to your 'residence hall' or 'on campus' is intended to refer to your place of campus sponsored residence, the Heritage Apartments". Unless otherwise noted, all respondents could answer a particular question. Respondent Characteristics: Please refer to Tables 1-4 below for respondent characteristics, including information about the representativeness of the respondent sample relative to the invitee population. The respondent sample was roughly representative of the invitee population with a few exceptions, noted below. Note that percents should be interpreted with caution when there are small cell sizes. African American students were somewhat less likely to respond (29%) and multi-racial students were somewhat more likely to respond (47%) compared to students from other racial/ethnic groups for which sample sizes were large enough to make comparisons (36-41%; Table 1). Females were more likely to respond (44%) compared to males (32%; Table 1), which is typical in survey research. Frosh (44%) and sophomores (39%) were more likely to respond than juniors (30%) and seniors (25%). Students who live off-campus in an apartment were less likely to respond (14%) compared to students living on campus in a residence hall (43%; Table 2). There were also some differences across residence halls (Table 3) and room types (Table 4) that should be examined by Housing and Residence Education staff to determine representativeness as well as to suggest residence halls and/or room types where survey promotion efforts could be strengthened for the next survey administration. 1

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2020 Housing Experience Survey Report - All Students Prepared by IRDS

Last updated: March 6, 2020

Administration and Response Rate: The survey was administered between February 10th and February 24th, 2020 to all students who live in campus sponsored housing. Student employees who are compensated with room/board were not included. Of the 3339 students invited to complete the survey 1287 (39%) provided complete or partial (i.e., answered at least one question) responses. Because students could choose whether or not to answer particular questions, the response rates varied by question.

Heritage Apartment residents were instructed that "any question that refers to your 'residence hall' or 'on campus' is intended to refer to your place of campus sponsored residence, the Heritage Apartments". Unless otherwise noted, all respondents could answer a particular question.

Respondent Characteristics: Please refer to Tables 1-4 below for respondent characteristics, including information about the representativeness of the respondent sample relative to the invitee population. The respondent sample was roughly representative of the invitee population with a few exceptions, noted below. Note that percents should be interpreted with caution when there are small cell sizes.

• African American students were somewhat less likely to respond (29%) and multi-racial students weresomewhat more likely to respond (47%) compared to students from other racial/ethnic groups for whichsample sizes were large enough to make comparisons (36-41%; Table 1).

• Females were more likely to respond (44%) compared to males (32%; Table 1), which is typical in surveyresearch.

• Frosh (44%) and sophomores (39%) were more likely to respond than juniors (30%) and seniors (25%).

• Students who live off-campus in an apartment were less likely to respond (14%) compared to students living oncampus in a residence hall (43%; Table 2).

• There were also some differences across residence halls (Table 3) and room types (Table 4) that should beexamined by Housing and Residence Education staff to determine representativeness as well as to suggestresidence halls and/or room types where survey promotion efforts could be strengthened for the next surveyadministration.

1

Table 1: Comparison of student characteristics for survey invitees and respondents – background

Student Characteristic

# Invited (of 3339 Total)

% Invited # Responded (of 1287 Total)

% Responded Response Rate (# responded/ # Invited)

Entering Level Entering Frosh 3239 97% 1243 97% 38%

Transfer Students 96 3% 42 3% 44% Unknown 4 <1% 2 <1% 50%

Race/Ethnicity International 319 10% 115 9% 36%

Hispanic 1966 59% 760 59% 39% African American 170 5% 50 4% 29% American Indian 2 <1% 0 0% 0%

Asian 537 16% 221 17% 41% Pacific Islander 15 <1% 4 <1% 27%

White 215 6% 84 7% 39% Multi-racial 93 3% 44 3% 47%

Unknown 22 1% 9 1% 41% Gender

Female 1786 53% 786 61% 44% Male 1517 45% 489 38% 32%

Unknown 36 1% 12 1% 33% Note: % values may not sum to 100 due to rounding error

Table 2: Comparison of student characteristics for survey invitees and respondents – background and housing

Student Characteristic # Invited (of 3339 Total)

% Invited # Responded (of 1287 Total)

% Responded Response Rate (# responded/ # Invited)

Class Standing Frosh 1499 45% 658 51% 44%

Sophomore 1009 30% 398 31% 39% Junior 509 15% 151 12% 30% Senior 322 10% 80 6% 25%

Pell Grant Eligibility Status Pell Grant Eligible 2195 66% 847 66% 39%

Non-Pell Grant Eligible 1140 34% 438 34% 38% Unknown 4 <1% 2 <1% 50%

First Generation Status First Generation 2583 77% 989 77% 38%

Non-First Generation 752 23% 296 23% 39% Unknown 4 <1% 2 <1% 50%

Housing Type Apartment 525 16% 76 6% 14%

Residence Hall 2814 84% 1211 94% 43% Note: % values may not sum to 100 due to rounding error

2

Table 3: Comparison of student characteristics for survey invitees and respondents – housing

Residence Hall # Invited (of 3339 Total)

% Invited # Responded (of 1287 Total)

% Responded Response Rate (# responded/ # Invited)

Calaveras Hall 67 2% 19 1% 28% Cathedral 204 6% 38 3% 19%

Fresno Hall 34 1% 24 2% 71% Glacier Point 509 15% 212 16% 42% Granite Pass 274 8% 110 9% 40%

Half Dome 583 17% 146 11% 25% Kern Hall 73 2% 25 2% 34%

Kings Hall 72 2% 25 2% 35% Madera Hall 70 2% 56 4% 80%

Mariposa 247 7% 190 15% 77% Merced Hall 64 2% 51 4% 80%

Northwood Village 143 4% 24 2% 17% San Joaquin Hall 32 1% 26 2% 81%

Stanislaus Hall 58 2% 34 3% 59% Tenaya 170 5% 49 4% 29%

Tulare Hall 66 2% 38 3% 58% Tuolumne 262 8% 160 12% 61%

Village Landing 216 6% 29 2% 13% Village Terrace 195 6% 31 2% 16%

Note: % values may not sum to 100 due to rounding error

Table 4: Comparison of student characteristics for survey invitees and respondents – housing

Room Type # Invited (of 3339 Total)

% Invited # Responded (of 1287 Total)

% Responded Response Rate (# responded/ # Invited)

Apartment Private 77 2% 15 1% 19% Apartment Shared 477 14% 69 5% 14%

Double 1104 33% 521 40% 47% Quad 621 19% 152 12% 24% Triple 992 30% 505 39% 51%

Single/Safe Room Single 68 2% 25 2% 37% Note: % values may not sum to 100 due to rounding error

3

To what extent do you agree or disagree with each statement about your experience on the UC Merced campus.

Strongly Agree Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree

Disagree Strongly Disagree

I see myself as part of the campuscommunity.

I feel that I am a member of thecampus community.

I feel a sense of belonging to thecampus community.

0% 20% 40% 60% 80% 100%

20%

19%

20%

38%

38%

37%

24%

25%

24%

12%

12%

12%

FieldStrongly

Agree AgreeSomewhat

Agree

NeitherAgree norDisagree

SomewhatDisagree Disagree

StronglyDisagree Total

I see myself as part ofthe campuscommunity.

259 484 303 149 45 27 13 1280

I feel that I am amember of the campuscommunity.

245 476 316 148 45 26 13 1269

I feel a sense ofbelonging to thecampus community.

253 474 299 152 53 26 13 1270

4

From your experience in your residential community during the current academic year, to what extent do you agree or disagree with the following statements.Note: To improve readability, some question text is truncated in the figure. Full question text can be found in the table that follows the figure.

Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree

Strongly Disagree

It has been easy for me to make ...

In my residential community ...

I could contact another student in ...

I would find it easy to join study ...

I feel accepted by people living in ...

People living in my residential ...

There is a sense of community ...

0% 20% 40% 60% 80% 100%

28%

31%

38%

25%

34%

34%

28%

39%

37%

34%

30%

38%

38%

38%

19%

27%

14%

25%

22%

19%

24%

10%

9%

13%

6%

7%

6%

7%

FieldStrongly

AgreeSomewhat

Agree

NeitherAgree norDisagree

SomewhatDisagree

StronglyDisagree Total

It has been easy for me to make friends in myresidential community.

354 498 247 129 49 1277

In my residential community other studentslike me the way I am.

397 471 348 41 16 1273

I could contact another student in myresidential community if I had a questionabout an assignment.

482 431 175 114 71 1273

I would find it easy to join study groups withother students in my residential community if Iwanted to.

318 380 317 166 94 1275

I feel accepted by people living in myresidential community.

438 487 274 46 25 1270

People living in my residential communityrespect each other.

436 484 244 70 35 1269

There is a sense of community among thepeople living in my residential community.

361 476 302 85 45 1269

5

These questions are about your ethnicity or your ethnic group and how you feel about it or react to it. Please indicate how much you agree or disagree with each statement.

Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree

Strongly Disagree

I have a strong sense of belongingto my own racial/ethnic group.

I feel a strong attachment towardsmy own racial/ethnic group.

0% 20% 40% 60% 80% 100%

40%

37%

28%

29%

23%

25%

5%

5%

Field StronglyAgree

SomewhatAgree

Neither Agreenor Disagree

SomewhatDisagree

StronglyDisagree

Total

I have a strong sense of belonging tomy own racial/ethnic group.

511 362 299 64 40 1276

I feel a strong attachment towards myown racial/ethnic group.

471 366 324 69 41 1271

6

Please indicate your agreement or disagreement with each statement about the staff and services offered at the Housing and Residence Education offices.Note: To improve readability, some question text is truncated in the figure. Full question text canbe found in the table that follows the figure.

Strongly Agree Agree Disagree Strongly Disagree

I am able to get my questionsanswered by Housing and ...

The staff at the front desk arehelpful.

0% 20% 40% 60% 80% 100%

42%

40%

52%

57%

Field StronglyAgree

Agree Disagree StronglyDisagree

Total

I am able to get my questions answered by Housing andResidence Education staff.

509 629 46 23 1207

The staff at the front desk are helpful. 462 664 29 14 1169

7

Please indicate your agreement or disagreement with each statement. Housing and Residence Education:Note: To improve readability, some question text is truncated in the figure. Full question text canbe found in the table that follows the figure.

Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree

Staff are genuinely interested in ...

Provides information about ...

Provides information about ...

Provides education about the ...

Provides information about how ...

Provides information about what ...

0% 20% 40% 60% 80% 100%

27%

30%

29%

25%

34%

29%

43%

48%

48%

44%

51%

48%

25%

19%

17%

24%

11%

17%

5%

5%

FieldStrongly

Agree AgreeNeither

Agree norDisagree

DisagreeStrongly

Disagree Total

Staff are genuinely interested in my educationaland personal development.

335 543 314 49 11 1252

Provides information about resources to help me beacademically successful (e.g., GPA calculation,tutoring).

371 598 234 34 12 1249

Provides information about self-care (e.g., stressmanagement, making time for family).

363 604 218 44 17 1246

Provides education about the effects and risks ofdrug and alcohol use, and other high risk behaviors.

318 553 295 60 24 1250

Provides information about how to access studentservices (e.g., work orders, mail/packages, lostkeys).

422 636 142 35 12 1247

Provides information about what to do when thereis an emergency (e.g., fire, medical).

364 597 208 57 17 1243

8

Please indicate your agreement or disagreement with each statement about Resident Assistants (RAs).Note: To improve readability, some question text is truncated in the figure. Full question text canbe found in the table that follows the figure. Only respondents who lived on campus could answer thisquestion.

Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree

Resident Assistants enforcepolicies that support my learning ...

Resident Assistants provideopportunities that support ...

Resident Assistants support mydevelopment as a person.

I know I can contact my ResidentAssistant to help me resolve ...

0% 20% 40% 60% 80% 100%

37%

35%

37%

48%

45%

46%

40%

39%

13%

15%

19%

9%

FieldStrongly

Agree AgreeNeither

Agree norDisagree

DisagreeStrongly

Disagree Total

Resident Assistants enforce policies that supportmy learning (e.g., noise complaints).

430 525 150 44 22 1171

Resident Assistants provide opportunities thatsupport residential community development.

414 541 171 30 13 1169

Resident Assistants support my development asa person.

430 469 217 31 19 1166

I know I can contact my Resident Assistant tohelp me resolve roommate conflicts.

554 459 109 25 18 1165

9

Please indicate whether the floor activities put on by your Resident Assistant (RA) helped you do each of the following:Note: To improve readability, some question text is truncated in the figure. Full question text canbe found in the table that follows the figure. Only respondents who lived on campus could answer thisquestion.

Not Sure/Did Not Participate Not at All A Little Somewhat Very Much

Helped me make new friends.

Helped me learn a new skill or havea new experience.

Helped me relieve stress.

0% 20% 40% 60% 80% 100%

26%

26%

23%

13%

13%

11%

25%

22%

19%

25%

23%

25%

12%

16%

21%

Field Not Sure/Did NotParticipate

Not atAll

ALittle

Somewhat VeryMuch

Total

Helped me make new friends. 305 148 287 291 140 1171

Helped me learn a new skill or have a newexperience.

305 149 260 272 182 1168

Helped me relieve stress. 273 130 222 295 245 1165

10

Please indicate your agreement or disagreement with each statement about the opportunities, experiences, and services offered to on campus residents. Living on campus:Note: To improve readability, some question text is truncated in the figure. Full question text canbe found in the table that follows the figure. The last four questions in this block were asked only of certainclasses. Please refer to the survey instrument for more detail.

Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree

Helps me develop independence ...

Facilitates my personal growth, ...

Helps me develop a sense of ...

Facilitates a respect for self, ...

Helps me appreciate cultural ...

Helps me develop leadership skills.

Helps me develop ...

Helps me understand how to ...

Helps me understand the ...

Helps me understand how to ...

Helps me identify resources to ...

Helps me develop a lifestyle that ...

Helps me understand how to ...

Helps me understand how to ...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

32%

30%

26%

33%

35%

25%

28%

24%

28%

25%

31%

26%

19%

19%

47%

48%

43%

48%

42%

38%

47%

42%

46%

47%

48%

49%

46%

40%

16%

17%

24%

14%

20%

29%

21%

25%

21%

23%

16%

19%

26%

31%

6%

6%

7%

8%

11

Please indicate your agreement or disagreement with each statement about the opportunities, experiences, and services offered to on campus residents. Living on campus:Note: This data is presented as a figure (percentages) on the previous page.

FieldStrongly

Agree AgreeNeither

Agree norDisagree

DisagreeStrongly

Disagree Total

Helps me develop independence and self-sufficiency.

392 573 190 38 20 1213

Facilitates my personal growth, reflection, anddevelopment.

364 586 209 41 13 1213

Helps me develop a sense of justice and fairness. 320 525 294 53 18 1210

Facilitates a respect for self, others, and property. 401 586 174 34 16 1211

Helps me appreciate cultural differences,perspectives, lifestyles, spirituality, and other formsof diversity.

423 513 237 27 12 1212

Helps me develop leadership skills. 299 465 353 70 24 1211

Helps me develop problem-solving and decision-making skills.

333 567 251 43 15 1209

Helps me understand how to apply knowledge Ilearned in the classroom outside of class.

295 506 307 75 26 1209

Helps me understand the importance ofconfronting inappropriate or disruptive behavior.

339 555 252 49 14 1209

Helps me understand how to handle conflict withinmy community.

302 569 279 44 14 1208

Helps me identify resources to facilitate mytransition from high school to college.

190 297 98 25 6 616

Helps me develop a lifestyle that balances mypersonal and academic life.

151 288 115 26 10 590

Helps me understand how to build relationshipswith faculty.

111 268 155 43 11 588

Helps me understand how to explore mentorshipopportunities.

111 236 181 48 14 590

12

Which of the following experiences have you participated in? (Please select all that apply)Note: To improve readability, some question text is truncated in the figure. Full question text can be found inthe table that follows the figure.

Met with an academic advisorSocial activities and clubs

Studied or worked on a project ...Used academic support services ...

Met with a faculty memberAttended health and wellness ...

Attended diversity-related activitiesLeadership role on campus

Employment on or off campusResearch with faculty/staff

Internship(s)Leadership role in the community ...

Study abroad

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

84%65%

54%51%

45%35%

19%16%

13%9%

7%5%

2%

Field Choice Count

Met with an academic advisor 1,002

Social activities and clubs 766

Studied or worked on a project with other students 641

Used academic support services (e.g. tutoring, studying and class registration workshops) 602

Met with a faculty member 539

Attended health and wellness activities 413

Attended diversity-related activities 231

Leadership role on campus 188

Employment on or off campus 152

Research with faculty/staff 105

Internship(s) 79

Leadership role in the community (off campus) 57

Study abroad 27

13

How do you learn about campus events, programs and activities? (Please select all that apply)Note: To improve readability, some question text is truncated in the figure. Full question text can be found inthe table that follows the figure.

Posters/flyers

Happenings emails

Word of mouth from other students

Social media (e.g., Facebook, ...

Word of mouth from Resident ...

Monthly newsletters or bulletin ...

Events calendar on UC Merced ...

Housing and Residence ...

Digital screens in the library

Other (please specify)

Commercials/advertisements on ...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

70%

69%

60%

58%

43%

40%

17%

7%

6%

2%

1%

Field Choice Count

Posters/flyers 842

Happenings emails 824

Word of mouth from other students 723

Social media (e.g., Facebook, Instagram, Twitter) 693

Word of mouth from Resident Assistants or Programming Assistants 511

Monthly newsletters or bulletin board posted by RA 481

Events calendar on UC Merced website 198

Housing and Residence Education website 84

Digital screens in the library 74

Other (please specify) 28

Commercials/advertisements on the Claw Channel 36 15

14

Please select your level of agreement or disagreement with the following statement - I feel safe in my residential community.

Strongly Agree

Agree

Strongly Disagree

0% 20% 40% 60% 80% 100%

43%

55%

1%

Field Choice Count

Strongly Agree 511

Agree 652

Strongly Disagree 12

Total 1175

15

Imagine that you are leaving your residence hall and you hear yelling and noises coming from a nearby room. You can tell that the people involved are angry and they sound like they are a couple; you then hear a loud noise that sounds like something breaking. What would you do? (Select all that apply.)Note: To improve readability, some question text is truncated in the figure. Full question text can be found inthe table that follows the figure.

Delegate - I would call my RA or ...

Direct - I would directly intervene ...

I wouldn't get involved.

Distract - I would create a ...

Other (please describe)

0% 20% 40% 60% 80% 100%

83%

18%

12%

11%

1%

Field ChoiceCount

Delegate - I would call my RA or get another staff member involved. 992

Direct - I would directly intervene by going to the room to see what's going on. 211

I wouldn't get involved. 143

Distract - I would create a distraction (e.g., ask them about an event on campus or if they wanted togo grab food).

131

Other (please describe) 14

16

If a friend in your residence hall told you that they experienced a sexual assault, domestic violence, or stalking incident, would you be comfortable telling them about campus resources that could help?

Yes

No/Not Sure

0% 20% 40% 60% 80% 100%

89%

11%

Field Choice Count

Yes 1,057

No/Not Sure 132

Total 1189

17

What resource(s) would you share with them? (Select all that apply.)Note: To improve readability, some question text is truncated in the figure. Full question text can be found in the table that follows the figure. Only respondents who answered "yes" to the preceding question could answer this question.

The CARE Office/Campus ...

Counseling and Psychological ...

An RA or other Housing staff

Campus Police

A hotline for victims/survivors ...

A professor or other non-Housing ...

Other (please describe)

0% 20% 40% 60% 80% 100%

75%

69%

69%

64%

54%

9%

1%

Field Choice Count

The CARE Office/Campus Advocate 794

Counseling and Psychological Services (CAPS) 727

An RA or other Housing staff 722

Campus Police 670

A hotline for victims/survivors such as the Valley Crisis Center 568

A professor or other non-Housing staff member 100

Other (please describe) 10

18

Please select your level of agreement or disagreement with the following statements regarding cleanliness and custodial/maintenance support in on-campus housing.Note: To improve readability, some question text is truncated in the figure. Full question text can be found in the table that follows the figure. This question could only be answered by students living on campus(see instrument).

Strongly Agree Agree Disagree Strongly Disagree

I am pleased with the quality of ...

The custodial staff is friendly.

The maintenance staff is friendly.

Residence Hall public areas and ...

The housing buildings, exterior ...

Laundry machines are ...

Laundry card readers are ...

Paper towels should be provided ...

Paper toilet seat protectors ...

Trash bins should be provided to ...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

68%

77%

75%

53%

62%

29%

28%

60%

62%

67%

29%

22%

24%

40%

34%

46%

43%

32%

30%

30%

6%

20%

23%

6%

7%

5%

6%

19

Please select your level of agreement or disagreement with the following statements regarding cleanliness and custodial/maintenance support in on-campus housing.Note: This data is presented as a figure (percentages) on the previous page.

Field StronglyAgree

Agree Disagree StronglyDisagree

Total

I am pleased with the quality of work done by the custodial staffin the common areas of housing (rec rooms, laundry, publicrestrooms, hallways, etc.).

548 232 19 5 804

The custodial staff is friendly. 622 173 8 1 804

The maintenance staff is friendly. 598 191 12 1 802

Residence Hall public areas and furnishings are in goodcondition.

425 320 51 6 802

The housing buildings, exterior landscaping, grass, trees,benches, and bike parking look clean and in good condition.

496 275 23 7 801

Laundry machines are consistently in good working order. 234 372 166 40 812

Laundry card readers are consistently in good working order. 224 342 187 51 804

Paper towels should be provided to students who use residencehall bathrooms.

487 260 49 11 807

Paper toilet seat protectors should be provided to students whouse residence hall bathrooms.

500 241 53 12 806

Trash bins should be provided to students who use residencehall bathrooms.

540 240 18 6 804

20

I have submitted a work order.Note: This question could only be answered by students living on campus (see instrument).

Yes

No

0% 20% 40% 60% 80% 100%

53%

47%

Field Choice Count

Yes 601

No 532

Total 1133

21

The main reason I have not submitted a work order is:Note: To improve readability, some question text is truncated in the figure. Full question text can be found in the table that follows the figure. Only respondents who did not submit a work order could answer this question.

I have not seen anything needingrepair.

I do not know how to submit a workorder.

I do not know what a work order is.

I do not want to get billed.

Other (please specify)

0% 20% 40% 60% 80% 100%

71%

11%

9%

6%

4%

Field Choice Count

I have not seen anything needing repair. 374

I do not know how to submit a work order. 57

I do not know what a work order is. 47

I do not want to get billed. 30

Other (please specify) 20

Total 528

22

Please select your level of agreement or disagreement with the following statements regarding the response to work orders in on-campus housing.Note: To improve readability, some question text is truncated in the figure. Full question text can be found in the table that follows the figure.Only respondents who submitted a work order could answer this question.

Strongly Agree Agree Disagree Strongly Disagree

I am pleased with the quality ofrepairs done in my room/suite.

I am pleased with the timeliness ofrepairs done in response to my ...

0% 20% 40% 60% 80% 100%

64%

53%

30%

34% 10%

Field StronglyAgree

Agree Disagree StronglyDisagree

Total

I am pleased with the quality of repairs done in myroom/suite.

244 114 16 8 382

I am pleased with the timeliness of repairs done in responseto my request(s).

196 127 38 10 371

23

Please select your level of agreement or disagreement with the following statements regarding the Pavilion Dining Center.Note: To improve readability, some question text is truncated in the figure. Full question text can be found in the table that follows the figure.

Strongly Agree Agree Disagree Strongly Disagree

I am satisfied with the quality of ...

I am satisfied with the variety of ...

I am satisfied with the service ...

I am satisfied with the cleanliness.

I am happy with the hours it is ...

I am able to select healthy food ...

I am able to select food options ...

0% 20% 40% 60% 80% 100%

7%

23%

11%

20%

12%

14%

33%

35%

60%

43%

55%

46%

51%

36%

35%

10%

31%

17%

28%

19%

27%

24%

7%

16%

8%

15%

15%

Field StronglyAgree

Agree Disagree StronglyDisagree

Total

I am satisfied with the quality of food served. 38 297 328 245 908

I am satisfied with the variety of food served. 61 315 316 218 910

I am satisfied with the service provided by staff. 211 540 90 64 905

I am satisfied with the cleanliness. 100 388 279 142 909

I am happy with the hours it is open. 181 497 152 77 907

I am able to select healthy food options. 105 408 247 135 895

I am able to select food options that satisfy dietary restrictions(e.g., vegetarian, vegan, gluten-free).

110 403 152 118 783

24

During your time as a student, how often have you used the following resources at UC Merced?

Very often Often Sometimes Rarely Never

CalFresh application assistance

UC Merced Food Distribution ...

Information on how to prepare ...

iCare Program

Bobcat Pantry

UC Merced Community Garden

Financial Literacy Workshops

0% 20% 40% 60% 80% 100%

8% 10%

6%

6%

12%

10%

20%

6%

9%

8%

9%

11%

13%

17%

9%

11%

79%

81%

70%

71%

45%

81%

74%

Field Very often Often Sometimes Rarely Never Total

CalFresh application assistance 34 48 68 96 929 1175

UC Merced Food Distribution (Tri‐College) 16 25 75 105 950 1171

Information on how to prepare healthy meals 29 51 145 124 820 1169

iCare Program 33 38 115 147 834 1167

Bobcat Pantry 89 112 234 205 533 1173

UC Merced Community Garden 16 29 66 111 948 1170

Financial Literacy Workshops 19 39 109 133 872 1172

25

Please indicate which of the following might prevent you from using each resource below. (Select all that apply.)

Resource not needed Have not heard of this resource Inconvenient time or hours

Inconvenient location Other reason

CalFresh application assistance

UC Merced Food Distribution(Tri‐College)

Information on how to preparehealthy meals

iCare Program

Bobcat Pantry

UC Merced Community Garden

Financial Literacy Workshops

0% 20% 40% 60% 80% 100%

26

Please indicate which of the following might prevent you from using each resource below. (Select all that apply.)Note: This data is presented as a figure (percentages) on the previous page.

Field Resourcenot needed

Have not heard ofthis resource

Inconvenienttime or hours

Inconvenientlocation

Otherreason

Total

CalFresh applicationassistance

560 317 166 53 177 1273

UC Merced FoodDistribution (Tri‐College)

436 434 90 86 88 1134

Information on how toprepare healthy meals

403 472 82 32 90 1079

iCare Program 487 365 50 29 127 1058

Bobcat Pantry 394 108 301 55 132 990

UC Merced CommunityGarden

400 407 84 47 109 1047

Financial LiteracyWorkshops

368 362 150 35 108 1023

27

The reliability of the WIRELESS network connections meets my needs.

Strongly Agree

Agree

Disagree

Strongly Disagree

I do not use this service

0% 20% 40% 60% 80% 100%

17%

52%

21%

7%

3%

Field Choice Count

Strongly Agree 193

Agree 578

Disagree 231

Strongly Disagree 80

I do not use this service 33

Total 1115

28

Are you aware of the Information Technology (IT) resources in Housing and Residence Education?

Yes

No

0% 20% 40% 60% 80% 100%

82%

18%

Field Choice Count

Yes 914

No 200

Total 1114

29

Which of the following streaming services do you use? (Select all that apply)

Amazon

Hulu

YouTube TV

Other (specify)

None

AT&T TV

Comcast

IPTV service

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

51%

49%

27%

23%

21%

5%

3%

1%

Field Choice Count

Amazon 559

Hulu 534

YouTube TV 296

Other (specify) 248

None 231

AT&T TV 54

Comcast 34

IPTV service 7

30

When do you need to park a motor vehicle on campus? (select all that apply)Note: To improve readability, some question text is truncated in the figure. Full question text canbe found in the table that follows the figure.

Not applicable - I do not own a ...

Never - I own a motor vehicle but ...

Monday to Friday (weekdays)

Friday night to Sunday (weekends)

Holidays and Break periods

0% 20% 40% 60% 80% 100%

75%

9%

11%

11%

3%

Field Choice Count

Not applicable - I do not own a motor vehicle. 870

Never - I own a motor vehicle but do not park on campus. 110

Monday to Friday (weekdays) 130

Friday night to Sunday (weekends) 128

Holidays and Break periods 40

31

When do you need to ride CatTracks? (select all that apply)Note: To improve readability, some question text is truncated in the figure. Full question text can be found in the table that follows the figure.

Not applicable - I do not ride ...

Monday to Friday (weekdays)

Friday night to Sunday (weekends)

Holidays and Break periods

0% 20% 40% 60% 80% 100%

20%

53%

65%

22%

Field Choice Count

Not applicable - I do not ride CatTracks 236

Monday to Friday (weekdays) 619

Friday night to Sunday (weekends) 757

Holidays and Break periods 255

32

How many semesters have you have lived in Housing (please include the current semester in your count)?

1 semester

2 semesters

3 semesters

4 semesters

5 or more semesters

0% 20% 40% 60% 80% 100%

9%

59%

4%

21%

7%

Field Choice Count

1 semester 100

2 semesters 685

3 semesters 51

4 semesters 249

5 or more semesters 83

Total 1168

33

Overall, I am satisfied with my experience living on campus.

Strongly Agree

Agree

Disagree

Strongly Disagree

0% 20% 40% 60% 80% 100%

26%

64%

8%

2%

Field Choice Count

Strongly Agree 302

Agree 749

Disagree 92

Strongly Disagree 27

Total 1170

34