2020 emeai sales performance - wordpress.com
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ProQuest
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PQ Information Solutions (PQIS)Leading aggregator of multi-type content solutions
PQ BooksLeading aggregator of eBooks for higher education libraries and universities
Ex LibrisLeading provider of SaaS solutions for libraries and universities
A leading global provider of SaaS solutions and digital content to research, academic, and national institutions
Ex Libris joins ProQuest
Ex Libris integrates PQWS solutions
Unified Customer Experience organization
Unified library Sales & Marketing organization
2015 2016/7 2018 2021
Leveraging strengths, enhancing customer experiencewith a unified and holistic relationship management
&
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Combined Global Sales and Marketing Organization
Holistic approach to help you respond to rapid changes and emerging challenges
Creating a more integrated and solution-focused experience
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Greater Value for Our Customers
ProQuest-Ex LibrisSolutions
Content DiscoveryLibrary Productivity
Remote Learning
TMFTitle Matching Fast
Research Excellence
PQDT
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Ex Libris Core Mission
Academic Libraries Market
Key Enablers
Collaboration with customers to boost innovation
Robust higher-ed cloud platform
World-class customer experience
Open ecosystem and content neutrality
Research & Student Solutions
ProQuest-Ex LibrisEdTech Strategy
Market
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Uncertainty for Funding Sources
Adapting to Rapid Change
Accelerating Trends
• Transition from physical to electronic
• Increasing demand for remote access and distance / blended learning
• Migration to Cloud, SaaS platforms
• Budget uncertainty
• Investigating new models, seeking ways to improve efficiency
• Infrastructure to support staff and users remotely
• Shifting patterns of demand
• Resuming plans for the future
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Ex Libris 2021 Key Focus Areas
• Alma UX – usability & simplicity
• Discovery & CDI-based services
• Esploro smart harvesting
• Leganto for responsive reading
• campusM library app
• RapidILL & Rapido
• NERS developments
Product Roadmap
• Prepare the 24X7 Hub to support future growth
• Secure software development lifecycle (SSDLC)
• GDPR & security on-going compliance
• Content providers self-serve capabilities
• Address emerging content trends
Platform, Cloud, Content
• Cross-Ex Libris customer experience
• CS1: Customer Satisfaction 1st Priority
• Knowledge acceleration program
• Success program for Alma customers
• Online chat support rollout for Alma, Leganto
Customer Experience
Ex Libris software and discovery: approach and focus areas
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Products and
Technology
Community Collaboration
Employee Diversity and
Education
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PQ-ExL UKI Team Contacts
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Regional Sales Director (UK & Ireland) – Tony Nercessian
Software Sales Manager – Alexandra Follett
Account Managers (software and content solutions) –• London & South East – Darren Roberts• London & South – Gemma Pawlowski• West of England, West Midlands & Wales – Emma Dennis• East Midlands, Central & East England – Nick Cockayne• North England – John Adamson• Scotland & Ireland – Niall Culligan
Pre-Sales Director – Alan Oliver
Customer Success Managers – Andrew Christison and Sian Blake
Books Specialists (incl. Rialto) – Natasha Edmonds
Support Director (EMEA) – Martin Buescher
Customer Relationship Manager (Renewals) – Ron Sumner
All can be reached at:[email protected]