2.02 understand the leadership and management.. management is the process of accomplishing the...
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Understand the nature of business
2.02 Understand the leadership and management.
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Management is the process of accomplishing the goals of an organization through the effective use of people and other resources.
Management
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Planning Organizing Staffing Implementing Controlling
5 Functions of Management
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The planning function involves… Analyzing information Setting goals Making decisions to accomplish the goals
Planning
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The organizing function involves… Identifying the work & resources needed to achieve the goals of the business that have been set in the planning stage.
Organizing
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The staffing function includes the activities involved in… Obtaining the employees
Training the employees Compensating the employees
Staffing
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The implementing function involves directing and leading people in order to accomplish the goals set out in the planning stage.
Implementing
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The controlling function is used to determine whether a business is accomplishing its goals that were set in the planning stage.
Controlling
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Top Management Mid-management
Supervisors Management by others
Levels of Management
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Executives are top-level managers Responsible for the direction and
the success of the business (controlling)
Set long-term goals (planning) Held accountable for profitability
& success Examples:
CEO (Chief Executive Officer President
Top Management
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Mid-managers are specialists Responsible for specific parts of the
business Devoted to the organizing, staffing,
and implementing functions Examples
Marketing Manager Information Technology Manager Customer Service Manager
Mid-Management
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First level of management Responsible for the routine work of a
group of employees Evaluate the work of the employees Implement the plans set forth by
executives and mid-managers
Supervisors
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Other employees who are not managers, may serve as leaders for a group of employees
Management by others
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The management style is the way a manager treats and involves employees Tactical Strategic Mixed
Management Styles
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Directive and controlling Manager makes the major
decisions Stays in close contact with
employees while they work Typically, use for
inexperienced employees or during a crisis
Tactical
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Less directive with employees Involves team members with
decision making Typically, used with trusted
and/or experienced employees Limited direct supervision
Strategic
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Combination of both tactical and strategic
Effective managers can use both styles in order to accommodate different types of employees
Mixed
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Leadership is the ability to motivate individuals and groups to accomplish important goals.
What type of traits should a leader possess?
Leadership Styles
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Intelligence Judgment Objectivity Initiative Dependability Understanding Cooperation Honesty Courage Confidence Stability
Leadership Traits
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Autocratic Leader Democratic Leader Open or Laissez-faire leader
Leadership Styles
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Used when a leader needs to give direct, clear, and precise orders and makes decisions
Situations to use style: During an emergency To direct the work of
inexperienced employees
Autocratic Leader
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One who includes employees in making decisions
Situations to use style: To monitor quality of work of
employees To direct the work of employees
working as a team
Democratic Leader
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One who gives little or no direction to employees
Situation to use style: To monitor achievements and
communicate regularly with employees
To direct the work of experienced and trained employees
Open/Laissez-faire Leader
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Human resources managers use the management process of managing employees to achieve the objectives of a business.
Human Resources Managers
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Planning, staffing, recruiting, & hiring
Managing compensation and benefits
Managing performance of employees
Human Resources Management Activities
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Planning & Staffing Classifying employees
Permanent Long term commitment
Temporary Hired for a specific time/job
Full Time 30 or more hours per week (usually 40+
hours) Part Time
Short work week
Planning, Staffing, Recruiting, Hiring
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Planning and Staffing Telecommuting – involves performing
some portion of or the entire job away from the business
Flextime – allows employees to choose the work hours and days they think will be most effective
Planning, Staffing, Recruiting, Hiring
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Planning & Job Staffing Determining job requirements:
The use of job analysis to determine all the duties for a particular job
Recruiting and hiring employees The application process
Reviewing applications/resumes Interviewing applicants Checking references of applicants Making a job offer to applicants
Planning, Staffing, Recruiting, Hiring
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Recruiting & Hiring New employee orientation
Paperwork Training Mentor
Planning, Staffing, Recruiting, Hiring
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Compensation method Time Wage – Direct payment per hour Salary – Direct payment per week, bi-weekly, or
monthly Commission – Percentage of sales Piece Rate – Payment per unit produced Base plus incentive – Direct payment plus
performance based pay Employee benefits
Other items given to employee for working. For example, health insurance, vacation time, sick time, dental insurance, vision insurance, 401k retirement, family leave, etc.
Managing Compensation & Benefits
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Employee evaluation Objective evaluations of employees’ quality of
work Promotion
Advancement of an employee to a position with greater responsibility
Transfer Assignment of the employee to a job in
another area with similar responsibility Termination
Ends employment relationship
Managing performance of employees
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http://www.bbc.co.uk/news/business-11730685
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