July 2019

News from Public Utilities and around Virginia Beach

New Rates Effective July 1Virginia Beach Public Utilities customers will see new rates on their City Services Bill effective July 1. The water rate will increase $0.49 per thousand gallons, the storm water rate will increase 3.5 cents per day, and the waste collection flat-rate fee will increase $2.00 per month.

Enterprise FundPublic Utilities operates as an enterprise fund, receiving no money from the federal or state government. When you pay your bill, that money funds the operations necessary to provide you with a safe and reliable water supply, essential sanitary sewer services, and fire protection. It also helps provide the funding necessary to rehabilitate and replace aging pipes, pump stations, and water tanks to protect the integrity and reliability of our systems and continue our mission of providing quality customer service.

Water Services AgreementCity Council adopted the extension of the Norfolk Water Services Contract and establishment of the Norfolk Water Sales Agreement in November 2018. Additional revenue from the water rate increase is necessary to offset the increased cost of this agreement. This agreement allows Virginia Beach to continue pumping its water supply from Lake Gaston to Norfolk for treatment at the Moores Bridges Water Treatment Plant.

Preventative MaintenanceOur City’s infrastructure must be addressed as it continues to age. By performing repairs and maintenance to aging infrastructure now, we extend the life of the asset and reduce the potential for costly and inconvenient water main breaks and sanitary sewer overflows in the future.

For details on the new rates, visit www.VBgov.com/budget.

Contact Information

Public Utilities Online Services

Customer Service(Billing Inquiries)(757) 385-4631 or 1-866-697-3481VBgov.com/pu

In-person services are now by appointment only. Please call (757) 385-4171 to schedule an appointment.

Public Utilities EmergenciesWater: (757) 385- 4171Sewer: (757) 385-1400After Hours: 311 or 385-3111

Storm Water Maintenance(757) 385-1470After Hours: 311 or 385-3111

Waste Management(757) 385-4650

“Miss Utility” (Before You Dig)1-800-552-7001 or 811

Pay OnlineVBgov.com/pu-payments

Pay by Phone1-866-247-6958

• View account/balance information.

• View past and present billing statements.

• View consumption history.• Update contact information.• Submit requests to start, stop,

or transfer service.• Track the status of service

requests.• And much more!

VBgov.com/PUonlineservices

>> just point, click, and go!

it’s that easy!

IF SOMEONE OFFERS YOU A GLASS OF WATER...

TAKE ITEASY ACCESS TO SAFE, CLEAN TAP WATER:

Protects our healthAllows our economy to thriveProvides the quality of life we all enjoy

AND FOR SOMETHING

SO ESSENTIAL, IT’S AMAZINGLY

INEXPENSIVE.

Most households pay less than $3.00 a day for all the tap water they use. Compared to cell phone service or cable TV, that could be the world’s greatest bargain.

Economy Cable TV & Internet Package . . . . . . . . . . . about $152/month

Family Cell Phone Plan w/Data Package . . . . . . . . . about $210/month

Daily Small Vanilla Skim Latte . . . . . . . . . . . . . . . . . . . . . . . .about $97/month

GOOD TO KNOW

JUST DON’T TAKE IT FOR GRANTED.

So just remember what a great thing it is to have SAFE, CLEAN—AND AFFORDABLE—TAP WATER

available 24/7/365.