GLOBAL EVENT TRENDS R E P O R T

2019

In today’s world, where change alerts bubble up constantly, the bigger challenge is determining which trends to study and address versus which trends to set aside for another time.

To ensure long-term event growth, event professionals must be up-to-speed on market changes, so they can quickly discern which trends are best to leverage. After all, some trends peak fast and fade even faster.

Keep in mind, sometimes a trend initially perceived as fleeting, can suddenly reemerge and intensify. While technology allows for more accurate and efficient analysis, surprises still happen. That’s why we need to monitor trend shifts regularly — and it’s why we assembled this report to make it easier for you.

MARITZ GLOBAL EVENTS TRENDS STUDY METHODOLOGYOur research started with careful review of the entire event trends landscape, as we curated a master list of global trends from respected sources. We then ranked each, based on the degree of potential impact (positive or negative) on events. Armed with these rankings, we winnowed down to a more concise list to five hot-button issues we believe are most important.

Next, it was time to test our assumptions, largely through interviews with the Maritz Global Events worldwide network of global partners. While these conversations confirmed that we landed on the right five, we managed to uncover even more insights to consider.

What follows are five trends we recommend you keep a close eye on, with tips to help you mitigate risk and/or seize new growth opportunities.

Ben GoedegebuureVice President andGlobal General Manager EMEA

Ping HeGlobal General Manager Asia Pacific

Eduardo ChailloGlobal General Manager Latin America

TRENDS

Enjoy!

01GLOBAL EVENT TREND

INCREASED DEMAND FOR CREATIVITY AND MORE INNOVATIVE EVENT EXPERIENCES

Organizations that host events increasingly want to work with companies who understand their business objectives and can recommend fresh and creative approaches to engage attendees — delivering meaningful experiences that ultimately deliver the business outcomes desired.

The ability to provide fulfillment is merely a “table stakes” expectation in today’s more sophisticated and ever-changing business environment.

WHO IS IMPACTED BY THIS TREND?Impacting all regions and segments, this push for creativity and innovative experiences can play out in a variety of ways. For some industries and regions, hands-on interactive tours, receptions and peer-to-peer discussions are preferred. At the other extreme, some event audiences might appreciate time early on for observation and reflection before they dive in and engage in activities.

One design truth resonates for all regions: Creating culturally relevant experiences is a powerful success driver. Keep in mind, even when dozens of event experiences are in lock-step with the local culture, often it’s the few awkward moments when things didn’t jell that are remembered most. Don’t leave this up to chance — make sure you’re tapping local champions to better finesse the cultural dynamic.

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TALENT AS AN EXPERIENCE DESIGN DRIVERAs the talent gap continues to expand across all regions, organizations now find themselves competing for a smaller pool of talent. This is especially true for the experience design field. Acquiring, developing and retaining top talent continues to be a key differentiator, both for event hosts and suppliers.

In their Global Talent Trends 2019 study, experts at Mercer studied workforce dynamics across 16 different regions to better understand where employees are thriving and applying their best talents. The map below shows their findings, with percentages of employees who are thriving by region.

Courtesy of Mercer’s 2019 Global Talent Trends Study.

What is Experience Design?

We know people want greater connection and seek more substantive forms of gratification in everything — including their events. To meet your guests’ needs, you need to make a bigger effort to know them more intimately.

To us, experience design is understanding human-to-human engagement and what motivates people. It’s intentional design using those people-centered insights coupled with leading science-based principles to design transformational experiences.

An experience is a memorable event that engages a guest in an inherently personal way, but unlike a service that is rendered on demand, an experience unfolds over time.

Jim Gilmore, co-author of The Experience Economy

Justine Thomas-ButlerArabian Adventures and Events and Congress Solutions International

Our G

lobal Partners Weigh In:

“Suppliers have to be much more creative, but within budget. There’s a need for specific roles and even departments charged with designing unique program packages and bringing innovation to their clients. They want something unique they can’t do on their own — something they can share on Instagram. We’re seeing a desire for more non-hotel meeting locations and unique venues. We’re also seeing more clients interested in emerging destinations versus the overhyped popular locations. They want to learn something and take that skill back with them, like how to brew beer. Or it could be team-building exercises rather than just the traditional three-course dinner and gala.”

“Our service model is evolving based on market drivers and demands. We’re looking to expand services into areas that are more out-of-the-box and creative… that will add value to our clients and increase registrations. It’s such a competitive environment. Everyone can cook a hamburger, but clients want to know how yours is different and better. Organizers and attendees no longer just want to go to a conference. They want to leave some kind of legacy behind for the people in that destination. They want to make a difference, so CSR is very big today. We do a lot of kit assemblies and service projects. If you go to a conference and these aren’t present, many attendees will notice and wonder ‘Why not?’”

“We’re trying to recruit in a different manner than we did 10 years ago, to meet the expectations of different generations attending our events. We want to recruit people with an innovation and creativity mindset, plus strong command of technology. We’re also seeking people who have travelled a lot and can speak several languages. We’re recruiting more from universities and production agencies, as opposed to people from TMC companies, where they tend to be more operationally focused.”

Stephane Teboulb network

Oscar LadinoTHG, Global Business Travel & Events Management

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Benoit SauvageConnect DMC

“Experience is the magic word — people want a genuine experience. From your airplane to your hotel room to your tours and even in your meetings. They want to interact with the locals and the community. Sustainability is a big trend that goes hand in hand with experience. We’ve sponsored communities, youth organizations, sporting events for youth, and we’ve built partnerships with local associations for recycling. We offer opportunities to plant trees and replant coral reefs to compensate for the CO2 we’re using. We have also sponsored local associations helping women in need, like those battling drug addiction. You can save money, be more valuable to clients and help the environment by making sustainability a focus.”

“Those who succeed in this environment will be the companies who can acquire the right people in each market who can do the job. We are a people business. The companies that invest in talent will be most successful. It’s a challenge for companies expanding their presence through joint ventures, where it’s not necessarily your own people, so you’re trying to manage people who don’t even report to you. Those who acquire the right talent and integrate companies will be the ones who succeed.”

“CSR and sustainability are more on the radar. People want to feel good about the program, so it’s important to build this into the overall event design. For example, if attendees are going out to the Great Barrier Reef, they want something going back to the indigenous community.”

“The event companies who will be successful are those who are most creative and innovative, but also those who understand technology. How interesting you can make the meeting or event will make or break your success … having the right design elements, the right graphic language, the right things to give the event that WOW factor. That will determine who will stay in business.”

Selina SinclairPacific World

Karen LivermoreID Events Australia

Naveen RizviPacific World

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HELPFUL TIPS

Examine emerging second-tier destinations that attendees haven’t or couldn’t easily get to on their own. These might confer more memorable experiences than other well-travelled cities.

Explore non-hotel venues that offer unique, yet relevant experiences. It might be a museum, a theatre or even a grander sporting arena.

Tap into your attendees’ desire to learn something new that they might not do on their own. A new skillset or a valuable takeaway that’s unique to the destination.

Weave in social responsibility, sustainability and wellness into the event journey, but make sure these align with things that matter to your attendees and with the local culture.

Update talent acquisition strategies to ensure that you recruit, engage and retain people with strong creative and consultative skills — rather than focusing solely on operational skills.

Peak event experiences are remembered most — Know Your Nuggets: Peak End Rule

LEVERAGING UNIQUE DESTINATION ELEMENTS TO DESIGN REMARKABLE EXPERIENCESSome time ago, an industry association hosted approximately 50 corporate guests at an event in Scotland. For this influential group, the association wanted to pull out all the stops to create an over-the-top, dazzling experience. One unique local element they engaged was the Royal Yacht Britannia. For more than 44 years, the Royal Yacht served the Royal Family. Once dubbed “a floating palace,” it had been decommissioned, but continued to serve as a five-star visitor destination in Edinburgh, Scotland.

As guests finished a sumptuous dinner and enjoyed a night cap under a starry sky, they heard the sound of bagpipes coming from a distance. Everyone gathered to watch, as the pipe band drew closer and the music grew ever stronger. It was very dramatic — a moment filled with emotion and even tears.

When you engage local elements in such a powerful way, that’s a moment your guests will treasure and talk about for years to come.

02GLOBAL EVENT TREND

COMPLIANCE, TRANSPARENCY AND DATA SECURITY REQUIREMENTS ESCALATE

This trend speaks to the additional burden on organizations today that are hosting events, and in turn on their suppliers, to meet government regulatory requirements around event compliance and reporting.

Standards for protecting attendee data continue to intensify, especially in light of the EU General Data Protection Regulation (GDPR). Clearly, the biggest data privacy change in twenty years, GDPR can be challenging to manage, with steep penalties for compliance breaches.

As organizations expand their global footprint and host meetings in destinations they’re less familiar with, the need for local experts who can quickly help them navigate local regulatory issues like these will increase.

WHO IS IMPACTED BY THIS TREND?For regulatory and compliance issues, the burden appears most profound for the healthcare and life sciences sectors. The financial sector also faces steeper requirements for their meetings, especially around speaking, exhibiting and sponsorship.

Regarding data privacy, this is strongest in Europe and the United States. While Europe took the lead with GDPR in 2018, higher standards are now being established in Asia as well. For the moment, many see Latin America as less mature in how they address these matters.

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A CLOSER LOOK AT GDPRThe General Data Protection Regulation (GDPR) affects any event that collects personal data on an EU citizen, regardless of the location of the event. If your organization owns or manages the personal data of any EU citizen, here are seven requirements that must be met:

Data Portability

Privacyby Design

Consent

Access

Right to beForgotten

NAVIGATING COMPLEX REGULATORY ISSUES: One Expert Weighs In

Jill JoerlingVP, Associate General Counsel and Privacy Officer- Maritz

“At Maritz, we take data privacy and security very seriously. We have a large, cross functional team engaged to monitor global trends in data privacy and security working to ensure compliance with GDPR and other similar regulations. As individuals become more sensitive to data privacy matters and more jurisdictions enact their own regulations, we anticipate that data privacy and security will be a critical aspect of meetings and events over the next decade.”

Selina SinclairPacific World

Our G

lobal Partners Weigh In:

“Obviously, GDPR was a big challenge in Europe, especially early on, but people are adapting to it now. Privacy is becoming more important for everyone. It’s still unclear how strictly it will be enforced in these early stages. I have yet to hear of a single company that was fined for non-compliance. Our industry is adapting to new standards — but we need to watch it more closely.”

“It can be challenging for clients to keep up with so many different regulations — whether it’s GDPR, which is about protecting attendee data, or the pharmaceutical reporting requirements. Transparency is becoming big in Asia. Pharmaceutical clients are needing more detailed documentation from us in order to meet regulatory requirements and we’re also seeing similar things happening in the banking/financial services sectors. Similar GDPR measures are still a bit sporadic in Asia, but in a few years, it will be everywhere. Asia is less mature in these matters. Things that were hot topics in the United States and Europe 5-10 years ago are now becoming hot topics for Asia.”

“Compared to the United States, compliance isn’t as big an issue in Latin America. We still do business with big pharmaceutical companies, but it’s not a big issue.”

Silvano SchaerCongrex Switzerland

Eric AlvarezEventia

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HELPFUL TIPS

As the industry matures, the ability to meet government regulatory requirements will likely advance to mastery at a global level, rather than at the regional- or country-specific level

Stay Informed: The California Consumer Privacy Act established even tighter guidelines around data privacy for U.S./California citizens and this goes into effect January 1, 2020.

Seek legal counsel to review all processes around data privacy. This landscape will continue to evolve but stay alert, because a single breach could incur steep fines.

Similar measures should be taken around industry compliance issues, especially for events serving the healthcare, life sciences and financial sectors.

03GLOBAL EVENT TREND

STAGNANT EVENT BUDGETS CONTINUE TO BE A CHALLENGE

At many organizations, “do more with less” appears to be the mantra heard by many event teams. As demands surge for richer event experiences and regulations governing these meetings intensify, many event budgets aren’t keeping pace with what’s needed.

Reasons for stagnant or declining budgets vary widely from one organization to the next. Here are a few we’re hearing more often:

With that said, we’re also paying close attention to those who manage to win these budget battles. We’re looking even closer at how they invest these funds and resources to keep their audiences happy and returning for years to come.

· Economic uncertainty

· Hotel inventory constraints

· Attendees delaying their decision to attend

· Attendees booking outside the contracted room block (attrition risk)

· Travel challenges & delays — more time away from family and work

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WHEN BUDGETS STRETCH TOO FARPrudent fiscal oversight has always been important, but with today’s more volatile economic climate, event spend is being scrutinized more. While short-term expense wins are celebrated, they often trigger long-term and sometimes dire consequences that are difficult to reverse.

We’re living in a customer-centric world where attendees have access to more information, and in turn, more event options. Adding fuel to the fire, organizations who proudly hosted the “must attend” industry event for decades are now seeing new competitors emerge on the scene. Sometimes, these are previous exhibitors who choose to host their own event at the same time and in the same city.

Event organizers have many stakeholders to satisfy, both internal and external — but when the attendee experience falls short of expectations, that’s when things can unravel. Many never share their discontent with the event organizer or in a post-event survey. They simply stop coming. And you can bet quite a few are sharing their discontent with colleagues, both online and off.

Experience design was the first trend we covered in this report and for good reason — it’s the mighty engine that powers nearly every other event element. Experiences at the live event must be stellar and something they can’t easily enjoy anywhere else — especially from their desktop. With online learning options expanding for renewing certifications, that’s negatively impacting revenues (and budgets), too.

WHO IS IMPACTED BY THIS TREND?Budget constraints are resonating across all geographic regions. As we interviewed our partners, it’s the one thread that ran through nearly every conversation.

Looking at this through the industry lens, associations may be particularly price sensitive these days, as some are also battling membership declines. Once again, the healthcare and medical fields appear to be more sensitive, though other sectors are feeling the money pinch, too.

Justine Thomas-ButlerArabian Adventures and Events and Congress Solutions International

Selina SinclairPacific World

Our G

lobal Partners Weigh In:

“It’s a buyer’s market at the moment and there’s a lot of price pressure. We’re finding we need to be able to offer a range of different service tiers and prices, because many are just looking at ‘how much does this service cost’ with Supplier X versus Supplier Y. Some suppliers will lose the price war and others will survive and prosper, largely due to their adaptability.”

“The bar keeps going up, but clients want to pay less. It’s a highly competitive business environment and there’s a lot of price sensitivity. Dubai is seen as expensive and luxurious, but there’s actually affordable luxury — like the Venetian, for example. There’s now more inventory that’s affordable just like in the United States. It’s perceived by many as expensive, but it’s actually cheaper than Hawaii in many cases.”

Javier MontillaCongrex Americas

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“You get asked now to provide transparent pricing on meetings and conferences — and increasingly, even on incentives. Sometimes that’s challenging because it’s harder to unbundle. Procurement is playing a bigger role in the buying process.”

Stephanie Hellstedtalbamy GmbH

“The big issue in Germany is budgets and how you can make the budget smaller for the client. Everyone is price sensitive and everyone wants to negotiate and feel like they’re getting a better deal.”

“Reducing or stagnant budgets but rising expectations is a big deal in our market. They’re hearing about getting more for less and one-stop-shopping, so they want this.”

Richard HingleyDRPG

HELPFUL TIPS

When conducting negotiations with overseas venues or suppliers, it’s important that you be culturally sensitive to differences in the way business is conducted in that region. If building relationships with overseas providers isn’t possible, it’s good to tap an expert for introductions, as this could set the stage for securing a better deal.

Protect budget line items that directly impact the attendee experience. This might include receptions, networking opportunities, education, food & beverage or travel conveniences.

Seek out sponsors who can help enhance the attendee experience and be open to create custom sponsorship packages for your top investors. This means you’ll need to take the conversation higher and connect with the senior executive who controls the sponsorship or marketing budget.

Trim back on sponsorships that interrupt or frustrate attendees. Examples include pop-up ads within seconds of visiting the event page, podium sales pitches or those dreaded conference bag inserts that get tossed in the trash.

Other experiential sponsorships might link to VIP experiences, receptions, conveniences, amenities or education sessions.

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04GLOBAL EVENT TREND

CONCERNS ESCALATE AROUND SAFETY, SECURITY AND POLITICAL UNCERTAINTY

No doubt, safety and security are top-of-mind for many event organizers and event guests today, given the growing concerns around terrorism, political instability, disease and natural disasters.

With digital channels multiplying, updates about misadventures are often broadcast instantly and not always accurately, stirring up even more anxiety and worry for many.

Event organizers and suppliers are more cognizant of these challenges and many are beefing up their safety and security protocols and procedures accordingly. Many are also scaling up communication channels, so they can alert event guests sooner and provide tips to keep them safe and secure.

Larger organizations will have a decided edge in this category, given their ability to invest more in infrastructure and resources.

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WHO IS IMPACTED BY THIS TREND?This trend touches all regions and markets, but with different manifestations by region. While terrorism concerns are more heightened in Europe, political instability tends to be a bigger issue in some parts of Latin America. As for natural disasters, again, it’s a concern for every region, but more so for Asia.

STEPPING UP SAFETY & SECURITY MEASURESThe Exhibitions and Meetings Safety and Security Initiative (EMSSI) was launched in 2016 by the International Association of Venue Managers (IAVM), the International Association of Exhibitions and Events (IAEE) and the Exhibition Services & Contractors Association (ESCA), with the goal of protecting the $283 billion U.S. meetings industry and the millions who attend meetings, conventions and exhibitions.

As you evaluate and refine your own event safety and security plan, here’s a checklist of questions from EMSSI to help you get started:

· What type of training has the venue/supplier’s staff received and how recently?

· Has a threat and vulnerability assessment been performed?

· Who is responsible for crowd control and how will this plan be implemented?

· Is the venue Safety Act certified?

· What type of access control measures are required, especially for high in-and-out traffic, such as is common with general service contractors?

· What is the perimeter security and how does it work for inbound and outbound freight and cargo?

· How often do you invite law enforcement and EMS to your venue to ensure a high level of familiarity, in the event of an emergency?

· Who is responsible for ensuring each piece of the plan is executed?

The EMSSI also offers this list of best practices for ensuring event security:

· Perform a risk assessment — always include a security representative in these meetings

· Site evaluation, parking and security – prepare a checklist of security questions

· Ask for evacuation plans in case of emergency

· Crowd management — pay close attention to crowd-types and guard force requirements

· Know the location of all emergency exits

· Request and review plans in place for EMS and first responders

· Develop contingency plans in case of bomb threats or power outages

· Develop a medical service plan addressing injuries and illness and defines a staging area

Selina SinclairPacific World

Our G

lobal Partners Weigh In:

“It’s a sad fact that people are starting to get used to terrorism as a global reality. After the first incidents in Paris, we saw a dramatic drop in that market. Then there was London, Barcelona, etc. and now it’s actually having less and less impact on business because people are seeing it as not only a European issue; it’s everywhere now. People are becoming more and more capable of not overreacting. We’ve learned to face adversity.”

“Brexit is huge and nobody knows how it will shape out. Everyone is trying to prepare in the face of so many uncertainties. Providers are launching operations outside of the UK, thinking it could be less expensive and more attractive. And clients are in wait-and-see mode.”

Stephane Teboulb network

Dale ParmenterDRPG

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“In Europe, it’s the terrorism concern, while in Asia, the concern is more about preparing for natural disasters. Every year, there’s some issue — the earthquake in Bali, the tsunamis in Indonesia and Japan. It used to be as a supplier, you just had a piece of paper which outlined what to do in case of disaster. Now it’s become a much bigger process with more conversations about process and contingency plans. We have huge teams focused on disaster and emergency response. It’s quite important to our clients.

“There has been a lot of risk aversion about traveling to our region in recent years, due to political instability. It’s impacted Guatemala, Nicaragua and Honduras. There tends to be more instability when there’s a change of leaders. So there’s this big perception about challenges and difficulties in attracting international business.”

Allison BatresOrganizacion, S.A

Eric AlvarezEventia

“Risk management and risk mitigation are becoming a greater focus. It’s still in the early stages, but more companies are talking about risk, contingency plans and more training for personnel. Mexico continues to improve and in the next few years will have better risk mitigation capabilities. It’s still not as strong as the United States, but it’s improving.”

“There is a perception that Mexico is dangerous, which is fueled by the media.”

“There is a perception of safety and security concerns with Dubai, even though it’s very safe. Trying to shift perceptions is one of our biggest challenges. Getting the decision makers into the market helps to dispel the myths.”

Alejandro Ramires TabcheBTC Mexico

Justine Thomas-ButlerArabian Adventures and Events and Congress Solutions International

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HELPFUL TIPS

As command of safety and security advances to the global level, rather than merely country- or region-specific, we recommend that event organizers ask suppliers:

What protocols, procedures and infrastructure do you have in place to handle unforeseen challenges, such as terrorist attaches, protests or natural disasters?

How often have you dealt with these issues?

Can you share stories about how you have helped your clients to navigate these challenges and mitigate risk?

05GLOBAL EVENT TREND

MARKET CONDITIONS FAVOR PROVIDERS WITH SCALE AND INFRASTRUCTURE.

Current market conditions favor larger providers with the scale, infrastructure and presence in multiple regions to meet their global event needs, now and into the future.

As outlined earlier in this report, today’s event organizers must prepare to meet even higher standards around global operations, regulatory compliance, data security and reporting. As they adapt safety and security protocols, leveraged buying power and technology for each event destination, the ability to engage a partner who can grow with them becomes more crucial.

There’s a great deal of consolidation happening within our industry, as suppliers grow through mergers & acquisitions and joint ventures — thus feeding desires for one-stop-shop agencies of record with more expansive capabilities.

Most agree that the larger providers — from TMCs to agencies to DMCs — will continue to increase their service capabilities, their access to market verticals and their geographic coverage in the coming years.

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WHO IS IMPACTED BY THIS TREND?All regions and industries are impacted – with interest especially strong on the corporate side, driven by SMM/procurement and TMCs rapidly expanding their geographic presence.

Benoit SauvageConnect DMC

Richard HingleyDRPG

Our G

lobal Partners Weigh In:

“Gone are the days of specialists. If you specialize in one area, you’re more vulnerable — you may get bought out or become extinct. Clients are wanting more services under one roof. They want convenience and fewer suppliers to manage. As for procurement, they want better deals with fewer suppliers to leverage volume discounts.”

“Consolidation is everywhere. There’s huge mergers & acquisitions activity happening in Asia. There are so many smaller players and it’s fragmented. Everyone is looking for market share and footprint. Corporate clients are also buying differently. They used to buy country by country and event by event. Then they moved toward consolidated buying at the regional level. Now they’re putting out much larger global bids with a single supplier strategy to service all regions. This started in the United States, then Europe and then Asia.”

“We’re seeing more and more vertical business, where a company might own the venue and the tour. We’re also seeing DMCs getting together in consortiums or buying each other. AlliedPRA rebranded and removed all the ‘DMC’ terminology from their website because they’re striving to be more than that. People are trying to expand beyond their traditional array of business. Companies are trying to own the whole value chain.”

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Selina SinclairPacific World

“More and more, clients are expecting us to do all the services for the event, end to end. They want a one stop shop — the travel, the experiences, the housing, the technologies and the apps.”

“We’re starting to see more acquisitions and mergers — for example, Pacific World now has an office in South Africa and large event companies coming into Africa want to partner with us. Companies that are strong in North America want a footprint in Africa, since many of the fastest growing countries are in Africa.”

“Consolidation is the big thing — consolidation of suppliers who have the ability to stay in business while prices get cut due to ‘clipping the ticket’ by various entities. Many appreciate suppliers who are nimble and can upscale or downscale, as needed. With consolidation and a more global approach taking hold in the market, more companies will ask to see your financials, your insurance — they really want to pick through the supplier’s ability to handle their own business and they prefer to work with those who are stable and have good corporate governance.”

Amanda Bukahi & Renata Arruda Interevent

Daryl KeywoodWalthers DBS

”Karen LivermoreID Events Australia

HELPFUL TIPS

As market conditions increasingly tip in favor of providers with the scale and infrastructure to meet current and future event needs, here is a list of questions to help you better assess the capabilities of suppliers:

Does this provider offer a more expansive global program delivery model to satisfy most, if not all needs across your entire events portfolio?

How does this supplier balance the advantages of global oversight (such as a single point of contact and/or a single contract) with local delivery (intimate knowledge of the specific country and region, its customs and culture and the requirements of doing business there)?

Does this supplier have the infrastructure to meet government regulatory requirements, such as healthcare compliance reporting, GDPR and similar legislation that will emerge in the future? What steps are they taking to keep up with these rapidly-changing requirements?

How strong is this supplier’s overall protocols, procedures and infrastructure? Strong enough to handle unforeseen risks (such as natural disasters, political instability or terrorist attacks)?

Is this supplier recognized as an industry leader, with the scale and buying power to deliver meaningful cost savings?

CONTACT USIf you would like to learn more about how we can help your organization with any aspect of your next event, we invite you to contact us today.

www.maritzglobalevents.com

Exceptional Event Experiences. Each Guest. Every Time. Everywhere.

North America1395 North Highway DriveFenton, MO 63099 USA+1 636.827.4000

Latin America+1 312.287.4769

Europe, Middle East and Africa+31 70.4068.053

Asia Pacific+1 630.953.2123