2019 annual seminar - tmrs · 2019. 10. 30. · eye on gasb. gasb 68 information, continued 10....
TRANSCRIPT
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2019 Annual Seminar
Presentations Available at www.tmrs.com/ats.php
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Presenters: Eric Davis, Deputy Executive Director
Debbie Muñoz, Member Services DirectorDavid Rodriguez, Senior Regional Manager
What Do Cities
Need to Know?
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City Services
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TMRS Participating Cities
888 cities currently participateRange in size from:• 13 cities with 1 employee• San Antonio with approximately 7,000 employees• Median city = 28 employees• 676 Cities with less than 100 employees
Geographically cover:Top (?) to Bottom (?), andRight (?) to Left (?)
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TMRS Dispersion
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Texoma
Anthony
Orange
Brownsville
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Average Plan of TMRS Benefits
• 7% Employee Deposit Rate (47% of cities / 75% of members)• 2 to 1 Matching Ratio (64% of cities / 92% of members)• 5-Year Vesting (94% of cities / 93% of members)• 20-Year Retirement Eligibility (71% of Cities / 92% of members)• USC (598 cities adopted / 92% of all members potentially eligible)• COLA (471 cities adopted / 80% of all retirees potentially eligible)
*all data as of February 1, 2019
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TMRS Annual Actuarial Valuations
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Available at: tmrs.com | Cities | Actuarial Reports
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TMRS Annual Rate Letters
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Available at: tmrs.com | Cities | City Rate Letters
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GASB 68 Information for Auditors
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Available at: tmrs.com | Cities | Eye on GASB
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GASB 68 Information,
continued
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TMRS Website…the Place to Go!
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Main page:www.tmrs.com
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Adopting TMRS Plan Changes:
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Flyer posted at:tmrs.com | Cities | Resources for City Officials | Information for Cities
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Contemplating a Plan Change?
1. Call TMRS and ask for a Plan Change Study2. Also ask for Projection Report(s)3. Call Veronica or Eric for a model ordinance —
please call in advance of your need!4. Once adopted, send a copy of the signed
ordinance to TMRS5. Look for the confirmation letter to make
certain that we received the ordinance
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Comparative info available at:tmrs.com | City Plan Provisions
From this page, you can view and print copies of your City Plan
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City Services and Actuarial Services
For information about Ordinances and Plan Changes
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Kenneth OliverActuarial Analyst
Eric DavisDeputy Executive Director
Veronica EscobedoCity Services Analyst
Leslee HardyActuarial Services Director
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TMRS Plan Change Study
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Plan Change studies, from the TMRS Actuarial Grid, available from:
• City Services• Actuarial Services• Your Regional
Manager
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Plan Change Study Projection Reports
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TMRS City Portal
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“More Information about the City Portal”
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Member Services
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Member Services Highlights
• Important to establish relationships between Cities and Member Services staff• New cities — we can answer questions about how to submit
payroll, other administrative details• Ongoing Member Services relationship — frequently asked
questions• Being on the City Portal is IMPORTANT• Keeping contacts up-to-date • Phone Center — Who to call with questions
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Member Services — Managers
Membership, Retirement, Support, and Phone Center teams
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Jennifer AndrewsMember Services Manager
Debbie MuñozMember Services Director
Chad NicholsMember Services Manager
Tricia SolisMember Services Business Process Analyst Vikki Vasquez
Member Services Manager
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Member Services at Your Service!
Membership Team(contributions, enrollments, account adjustments)
Retirement Team(retirement, refunds, deaths, pay issues)
Support Services(divorces, estate issues, HELPS)
Call Center (one-stop shop, live operators, online real-time support)
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Membership Team
Ongoing Challenges• Data clean-up (missing dates of birth/gender)• Late/missing payrolls • Transitioning to electronic processing
• New Member Enrollment• Electronic Payroll Submission
Future initiatives• Continued effort to convert cities to electronic payroll
submission• Continued effort to reduce paper• Modernize the City Contribution Reporting System
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Retirement Team
Future Initiatives• Converting paper retirement application
process to an electronic workflow• Expanding MyTMRS to include
• Direct deposit• Refunds• New retirements
Ongoing Challenges• Managing large volumes of benefit applications and deaths in
January/February• Managing various paper forms per retirement application and
the timely delivery of same• Pay issues / lost paper checks / closed bank accounts
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Support Services
Ongoing challenges• HELPS insurance premium changes (over
2000 annually — mostly all in January)• Manual COLA adjustments • Increased number of deaths and divorces
around holidays
Future initiatives• Expansion of MyTMRS — HELPS Payments• Continued effort to transition paper-driven
workflows to electronic workflows
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Call Center
Ongoing Challenges• Increased call volume December — March• 1099 / COLA calls in January• Statement calls in March• 1099 calls again in April (tax time!)
Future initiatives• Continued effort to maintain and improve call metrics
• Answered 91% of all calls in 2018• Average talk time: 2.5 minutes• Average answer time: 29 seconds
• Continued effort to improve identity and access management
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Future Initiatives …
• Pension Administration System Modernization Program• New phone system• Member/City surveys• Real-time statistics and analysis
• Online Security Enhancements• Expanded Online Services• Refunds• Retirement• Direct Deposit• HELPs payments
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Communications
Travel Team
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Information for Cities – www.tmrs.com
• General information on all TMRS subjects is found on the website. • Cities have a
specific menu and announce-ment page.
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Publications
For Cities• Main Street newsletter• Financial reports• Payroll guide, City Portal
Training Manual• City-specific flyers
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For Members and Retirees• INSIGHT newsletter• RetirementWise magazine• Member Benefits Guide, other
guides (also in Spanish)• Flyers on benefits (also in Spanish)
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E-News and Targeted Emails
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COMMUNICATIONS DEPT — Travel Team
Face-to-face training for individuals and groups
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Colin DavidsonRegional Manager
Anthony MillsSenior Regional Manager
Sean ThompsonRegional Manager
Shannon LuceroRegional Manager
David RodriguezSenior Regional Manager
Lorraine MorenoRegional Manager
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Events for Cities
• Annual Seminars – we’re glad you’re here!• Executive Workshops• City Correspondent
Certification Courses
• Upon City’s request:• City Council briefings• Member Benefit fairs• Employee orientations• Other meetings
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Events for Members –
(Coordinated with Cities)
• Regional Pre-RetirementConferences• Mid-Career Meetings
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Social Media
Follow us on• Facebook• Instagram• Linked In• YouTube
(video hosting)
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The Best Way to Learn How to Administer
Your City’s TMRS Plan…
City Correspondent Certification Course!
To better serve cities, two types are offered:• One-day overview course
(contact your Regional Manager)• Two-day formal course (TMRS provides
meals, plans and advertises on the Events calendar; attendees register on Eventbrite)
Starting in 2020, both types are FREE!
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REMEMBER…
Whatever your needs, whatever your questions,TMRS is always just a phone call away!
800-924-8677
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Questions?
Presentations Available at www.tmrs.com/ats.php