· 2019-12-02 · bad-news messages 8 delivering persuasive messages 9 understanding the report...

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Contents

Business CommunicationBusiness Communication �� 1Business English �� 5

Introduction to BusinessIntroduction to Business �� 6

ManagementBusiness and Society �� 8Business Research Methods �� 11Diversity �� 12Entrepreneurship�� 13Ethics �� 20Family Business �� 24Human Relations �� 24Human Resource Management �� 25International Business �� 36International Management �� 39Leadership �� 40Organizational Behavior �� 43Organizational Development and Change �� 46Organization Theory �� 48Principles of Management�� 50Small Business Management�� 58Strategic Management �� 59Supervision �� 66

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BUSINESS COMMUNICATION

BUSINESS COMMUNICATION NEW EDITION

BCOM (WITH MINDTAP, 1 TERM PRINTED ACCESS CARD), 10ECarol M. Lehman, Mississippi State University; Debbie D. DuFrene, Stephen F. Austin State University; Robyn Walker, University of Southern California

© 2020, 320pp, Paperback, 9780357026588

L e a r n b u s i n e s s communications YOUR way with Lehman/DuFrene/Walker’s BCOM, 10E from 4LTR Press� This inviting, easy-reference textbook and online digital learning support guide you through mastering today’s business communication concepts

and skills� Visually engaging chapters offer helpful study tools like Chapter Review Cards that consolidate review material into a ready-made study tool� BCOM’s MindTap allows you to learn with the printed book or completely online, on your terms� Read or listen to the book and study with the aid of instructor notifications, flashcards and practice quizzes� When it’s time to review, you can easily gather everything you’ve flagged or noted into a guide you organize� Track your scores so you know where to focus your efforts and stay motivated in reaching your learning and business communication goals�

CONTENTS

1� Establishing a Framework for Business Communication� 2� Focusing on Interpersonal and Group Communication� 3� Planning and Decision Making� 4� Preparing Written Messages� 5� Communicating Electronically� 6� Delivering

Good- and Neutral-News Messages� 7� Delivering Bad-News Messages� 8� Delivering Persuasive Messages� 9� Understanding the Report Process and Research Methods� 10� Managing Data and Using Graphics� 11� Organizing and Preparing Reports and Proposals� 12� Designing and Delivering Business Presentations� 13� Preparing Résumés and Application Messages� 14� Interviewing for a Job and Preparing Employment Messages� Grammar and Usage Appendix�

LEADERSHIP COMMUNICATION: CONNECT� ENGAGE� INSPIRE�Jovina Ang, National University of Singapore

© 2019, 164pp, Paperback, 9789814829724

The world’s great leaders a l l h a v e g r e a t communication skills� You feel inspired when you listen to them or even read any of their messages� This book provides you with lots of frameworks and practical insights on what it takes to elevate your

communication from connecting to engaging and inspiring� Jovina Ang shows you the art and science of communication including what makes communication inspiring, how to tell great stories, how to incorporate social media as a critical element of your communication strategy, and more� You’ll learn: • How to connect and inspire at the human level • The power of storytelling • Tips on how to make your presentation impactful • How to decode and master body language • How to be a social leader • How to define and elevate your personal brand • The science of team communication • How to write with the head and with the heart�

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CONTENTS

Chapter 1 Importance of Communication Chapter 2 What Makes Communication Inspiring Chapter 3 Storytelling Chapter 4 Mastering Presentation Skills Chapter 5 Non-Verbal Communication Chapter 6 Social Media Chapter 7 Personal Branding Chapter 8 Team Communication Chapter 9 Written Communication Chapter 10 Banning Telecommuting at Yahoo! Case Study Chapter 11 Communication at Microsoft Services Asia: Case Study

BUSINESS COMMUNICATION, 9EProcess & ProductMary Ellen Guffey, Los Angeles Pierce College; Dana Loewy, California State University, Fullerton

© 2018, 1056pp, Hardback, 9781305957961

L e t B U S I N E S S C O M M U N I C A T I O N : PROCESS AND PRODUCT, 9E prepare you for success in today’s digital workplace� This leading textbook and vast digital resources help y o u d e v e l o p t h e c o m m u n i c a t i o n c o m p e t e n c i e s t h a t

employers value most, such as superior writing, speaking, presentation, critical thinking, and teamwork ski l ls� Two thoroughly updated employment chapters offer tips to prepare you for a labor market that is more competitive, more mobile, and more dependent on technology than ever before� Authors Mary Ellen Guffey and Dana Loewy have interviewed practitioners as well as researched hundreds of articles and blogs to capture the latest trends, technologies, and practices for the most up-to-date advice on how to ace the job search, résumés, cover letters, interviews, and follow-up activities� Optional grammar reviews in each chapter, including a complete grammar guide in the end-of-book appendix, help you improve critical English language skills�

CONTENTS

UNIT I: COMMUNICATION FOUNDATIONS� 1� Business Communication in the Digital Age� 2� Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills� 3� Intercultural Communication� UNIT II: THE WRITING PROCESS� 4� Planning Business Messages� 5� Organizing and Writing Business Messages� 6� Revising Business Messages� UNIT III: WORKPLACE COMMUNICATION� 7� Electronic Messages and Digital Media� 8� Positive Messages� 9� Negative Messages� 10� Persuasive and Sales Messages� UNIT IV: Reports, Proposals, and Presentations� 11� Reporting in the Digital Age Workplace� 12� Informal Business Reports� 13� Proposals, Business Plans, and Formal Business Reports� 14� Business Presentations� UNIT V: EMPLOYMENT COMMUNICATION� 15� The Job Search, Résumés, and Cover Letters in the Digital Age� 16� Interviewing and Following Up� Appendix A: Document Format Guide� Appendix B: Citation Format Guide� Appendix C: Correction Symbols and Proofreading Marks� Appendix D: Grammar and Mechanics Guide�



BUSINESS COMMUNICATION, 10EIn Person, In Print, OnlineAmy Newman, Cornell University

© 2017, 560pp, Paperback, 9781305500648

D i s c o v e r a r e a l i s t i c approach to communication in today’s organizations w i t h B U S I N E S S COMMUNICATION: IN PERSON, IN PR INT , ONLINE, 10E� You learn today’s most important business communication concepts in detail and within

the context of how communication happens in organizations today� Company examples and situations demonstrate how principles work in the real business world� In addition to refining core written and oral communication skills, you learn to navigate complex relationships and use current, sophisticated technologies� You master the skills to create PowerPoint® decks, manage your online reputation with LinkedIn and other tools, engage customers using social media, lead web meetings and conference calls, and more� With self-reflection questions throughout the book, you develop a deeper understanding of yourself and how to communicate most effectively to reach your personal and professional goals�

CONTENTS

Par t I : FOUNDATIONS OF BUSINESS COMMUNICATION� 1� Understanding Business Communication� 2� Team and Intercultural Communication� 3� Interpersonal Communication Skills� Part II: DEVELOPING YOUR BUSINESS WRITING SKILLS� 4� The Writing Process� 5� Improving Your Writing Style� Part III: WRITTEN MESSAGES� 6� Neutral and Positive Messages� 7� Persuasive Messages� 8� Bad-News Messages� Part IV: REPORT WRITING� 9� Planning the Report and Managing Data� 10� Writing the Report� Part V: ORAL AND EMPLOYMENT COMMUNICATION� 11� Oral Presentations� 12�

Employment Communication� Reference Manual A: Language Arts Basics� Reference Manual B: Formatting Business Documents� Reference Manual C: Common Types of Business Reports� Reference Manual D: Glossary�

HOW 14, 14EA Handbook for Office Professionals, Spiral bound VersionJames L. Clark, Pasadena City College; Lyn R. Clark, Los Angeles Pierce College

© 2017, 608pp, Spiral, 9781305586963

From résumé preparation to e-mail exchanges, effective business communication is e s s e n t i a l t o y o u r professional success� HOW 14: A HANDBOOK FOR OFFICE PROFESSIONALS is your inside guide to communicating clearly and with confidence� Since

1975, HOW has been recognized as the leading reference source for business writers, office personnel, and students� Each new edition introduces the most recent changes in today’s language and the latest developments in the current business environment to ensure you have the easy-to-understand, reliable reference manual you need for successful business communication� Detailed, precise information guides you in writing, formatting, and transmitting communications as well as utilizing the capabilities of social media� Unlike other reference books, HOW is specifically tailored as your single resource and learning guide for writing sty le, grammar, mechanics, and modern technologies in today’s business or office environment�



CONTENTS

1� Grammar and Usage� 2� Punctuation� 3� Capitalization� 4� Number Formats� 5� Hyphenating and Dividing Words� 6� Abbreviations, Acronyms, and Symbols� 7� Words Often Confused and Misused� 8� Elements of Writing Style� 9� Spelling, Proofreading, and Editing� 10� Address Format and Forms of Address� 11� E-Mail Messages, Business Letters, and Memorandums� 12� Reports and Other Business Documents� 13� Employment Application Documents� 14� The Internet and Its Resources� 15� Manual and Electronic File Management� Glossary of Terms Used in HOW 14�

ESSENTIALS OF BUSINESS COMMUNICATION, 3EAn Asia EditionMary Ellen Guffey, Los Angeles Pierce College; Bertha Du-Babcock, City University of Hong Kong; Dana Loewy, California State University, Fullerton

© 2016, 592pp, Paperback, 9789814687102

Students might find it a chal lenge to or ientate themselves to the working world� In Essentials of Business Communication, An Asia Edition this book serves to bridge that gap with useful learning tools provided in the book and local examples that will be

relevant to the Asian student� From detailed grammar/mechanics exercises to resources like the communication workshop to promote career skills, your learning experience will be meaningful and engaging� Students will also be trained to become an effective communicator in today’s wired and mobile workplace�

CONTENTS

About the Authors Acknowledgements Unit 1 Workplace Communication Today 1� Communication Skills as Career Filters Unit 2 The Business Writing Process 2� Planning Business Messages 3� Composing business Messages 4� Revising Business Messages Unit 3 Communicating at Work 5� Electronic Messages and Digital Media 6� Positive Messages 7� Negative Messages 8� Persuasive Messages Unit 4 Reports and Proposals 9� Business Plans and Proposals 10� Informal Reports 11� Writing Formal Business Reports UNIT 5 Professionalism, Teamwork, Meetings and Speaking Skills 12� Professionalism at Work: Business Etiquette, Ethics, Teamwork and Meetings 13� Business Presentations UNIT 6 Employment Communication 14� The Job Search, Résumés and Cover Letters 15� Interviewing and Following Up UNIT 7 Analyzing Ethical Situations in Business Communication 16� Ethics in Business Communication Integrative Cases Appendixes Grammar/Mechanics Handbook



BUSINESS ENGLISH NEW EDITION

MINDTAP FOR GUFFEY/SEEFER’S BUSINESS ENGLISH, 1 TERM INSTANT ACCESS, 13EMary Ellen Guffey, Los Angeles Pierce College; Carolyn M. Seefer, Diablo Valley College

© 2020, NonBook-Disk, 9781337910811

MindTap for Guffey/Seefer’s BUSINESS ENGLISH, 13E helps you learn on your terms� INSTANT ACCESS IN YOUR POCKET� Take advantage of the MindTap Mobile App to learn on your terms� Read or listen to textbooks and study with t he a i d o f i n s t r uc to r

notifications, flashcards and practice quizzes� MINDTAP HELPS YOU CREATE YOUR OWN POTENTIAL� GEAR UP FOR ULTIMATE SUCCESS� Track your scores and stay motivated toward your goals� Whether you have more work to do or are ahead of the curve, you’ll know where you need to focus your efforts� And the MindTap Green Dot will charge your confidence along the way� MINDTAP HELPS YOU OWN YOUR PROGRESS� MAKE YOUR TEXTBOOK YOURS� No one knows what works for you better than you� Highlight key text, add notes and create custom flashcards� When it’s time to study, everything you’ve flagged or noted can be gathered into a guide you can organize� Strengthen your language skills with this edition’s proven grammar instruction and extensive in-text and digital resources� The three-level approach in Business English separates topics into manageable uni ts, h ighl ights contemporary language use, and provides immediate feedback�

CONTENTS

UNIT 1: LAYING A FOUNDATION 1� Parts of Speech 2� Sentences: Elements, Varieties, Patterns, Types, Faults UNIT II: KNOWING THE NAMERS 3� Nouns: Plurals and Possessives 4� Pronouns UNIT III: SHOWING THE ACTION 5� Verbs 6� Subject–Verb Agreement UNIT IV: MODIFYING AND CONNECTING WORDS 7� Adjectives and Adverbs 8� Prepositions 9� Conjunctions and Interjections UNIT V: PUNCTUATING SENTENCES�10� Commas� 11� Semicolons and Colons 12� Other Punctuation UNIT VI: WRITING WITH STYLE 13� Capitalization 14� Numbers Appendix A: Document Format Guide Appendix B: Developing Spelling Skills Appendix C: Developing Vocabulary Skills Appendix D: Proofreading Marks



INTRODUCTION TO BUSINESS

INTRODUCTION TO BUSINESS

AE BUSINESSWilliam M. Pride, Texas A&M University; Robert J. Hughes, Richland College, Dallas County Community Colleges; Jack R. Kapoor, College of DuPage

© 2019, 480pp, Paperback, 9789814834414

Business MindTapV2�0 allows students to use a “learn by doing” approach, creating an environment that not only helps them to better retain concepts, but also helps them get that h a n d s - o n b u s i n e s s decision-making practice they need for the real-world!

MindTapV2�0 reflects how today’s students want to learn & that’s why it’s successful� Through varied, interactive and purposeful activities, Business MindTapV2�0 facilitates a learn by doing approach that makes for a more engaging course experience!

CONTENTS

Lesson 1: Exploring the World of Business and Economics� Lesson 2: Being Ethical and Socially Responsible� Lesson 3: Exploring Global Business� Lesson 4: Choosing a Form of Business Ownership� Lesson 5: Small Business, Entrepreneurship, and Franchises� Lesson 6: Understanding the Management Process� Lesson 7: Creating a Flexible Organization� Lesson 8: Producing Quality Goods and Services� Lesson 9: Attracting and Retaining the Best Employees� Lesson 10: Motivating Employees and Teams� Lesson 11: Enhancing Employee- Management Relations� Lesson 12: Building Customer Relationships through Effective

Marketing� Lesson 13: Developing and Managing Products� Lesson 14: Managing Distribution and Pricing� Lesson 15: Developing Integrated Marketing Communication� Lesson 16: Exploring Business Technology� Lesson 17: Using Accounting and Financial Information� Lesson 18: Understanding Money, Banking and Credit� Lesson 19: Mastering Financial Management� Lesson 20: Understanding Personal Finance and Investments�

AE FOUNDATIONS OF BUSINESS, 6EWilliam M. Pride, Texas A&M University; Robert J. Hughes, Richland College, Dallas County Community Colleges; Jack R. Kapoor, College of DuPage

© 2019, 560pp, Paperback, 9789814834407

Recognized for its concise, e a s y - t o - u n d e r s t a n d approach, Pride/Hughes/Kapoor’s FOUNDATIONS OF BUSINESS, 6E helps students build the solid foundation they need to s u c c e e d i n t o d a y ’ s competitive business world and in their personal lives�

Up-to-date coverage presents forms of business ownership, management and organization, human resources management, marketing, social media and e-business, information systems, accounting, and finance� Students study how a nation’s economy affects both individuals and business, ethics and social responsibility, small business and entrepreneurship, and the global environment� In addition, new cutting-edge topics examine the impact of social media on business, international business, green and socially responsible business and sustainability� MindTap online personalized learning experience now offers more activities and decision-making exercises�



CONTENTS

Part I: THE ENVIRONMENT OF BUSINESS� 1� Exploring the World of Business and Economics� 2� Ethics and Social Responsibility in Business� 3� Global Business� Part II: BUSINESS OWNERSHIP AND ENTREPRENEURSHIP� 4� Choosing a Form of Business Ownership� 5� Small Business, Entrepreneurship, and Franchises� Part III: MANAGEMENT AND ORGANIZATION� 6� Understanding the Management Process� 7� Creating a Flexible Organization� 8� Producing Quality Goods and Services� Part IV: HUMAN RESOURCES� 9� Attracting and Retaining the Best Employees� 10� Motivating and Satisfying Employees and Teams� Part V: MARKETING� 11� Building Customer Relationships Through Effective Marketing� 12� Creating and Pricing Products That Satisfy Customers� 13� Distributing and Promoting Products� Part VI: INFORMATION, ACCOUNTING, AND FINANCE� 14� Exploring Social Media and e-Business� 15� Using Management and Accounting Information� 16� Mastering Financial Management� Online Appendices: Appendix A: Understanding Personal Finances and Investments� Appendix B: Careers in Business� Appendix C: Enhancing Union-Management Relations� Appendix D: Risk Management and Insurance� Appendix E: Business Law, Regulation, and Taxation�

BUSINESS IN CONTEXT, 7EAn Introduction to Business and its EnvironmentDavid Needle; Jane Burns

© 2019, Paperback, 9781473758391

Now in its seventh edition, B u s i n e s s i n C o n t e x t introduces students to all the aspects of modern business and its changing environment� This classic text has been fully updated and is essential reading for all introductory business c o u r s e s , p a r t i c u l a r l y

business environment modules� The seventh edition combines the hallmark qualities of David Needle’s style whilst new co-author Jane Burns brings over 20 years of industry experience�

CONTENTS

1� The Concept of Business in Context Part I: The Environmental Context 2� Globalization 3� The Environment and Business: The Economy and the State 4� The Environment and Business: Technology and Labour 5� Cultural and Institutional Frameworks Part II: Organisational and Strategic Contexts 6� Organizational Aspects of Business 7� Management and Leadership 8� Strategy 9� Business Ethics and Corporate Social Responsibility Part III: The Activities Context 10� Innovation 11� Operations 12� Marketing 13� Human Resource Management 14� Finance and Accounting



BUSN (WITH MINDTAP BUSINESS, 1 TERM (6 MONTHS) PRINTED ACCESS CARD), 11EMarcella Kelly, Santa Monica College; Chuck Williams, Butler University

© 2019, 384pp, Paperback, 9781337407120

Through ongoing research into students’ workflows and preferences, BUSN from 4LTR Press combines a n e a s y - r e f e r e n c e , paperback textbook with Chapter Review Cards, and a n i n n o v a t i v e o n l i n e exper ience—al l a t an affordable price� New for

this edition, MindTap is the digital learning solution that powers students from memorization to mastery� It gives you complete control of your course--to provide engaging content, to challenge every individual and to build their confidence� BUSN features a full suite of student and instructor resources, all-new concept videos, a new flashcard tool, and more� Now available with MindTap�

CONTENTS

Part I: THE BUSINESS ENVIRONMENT 1� Business Now: Change is the Only Constant� 2� Economics: The Framework of Business� 3� The World Marketplace: Business Without Borders� 4� Business Ethics & Social Responsibility: Doing Well by Doing Good� 5� Business Communication: Creating & Delivering Messages That Matter� Part II: CREATING A BUSINESS 6� Business Formation: Choosing the Form that Fits� 7� Small Business & Entrepreneurship: Economic Rocket Fuel� Part III: FINANCING A BUSINESS 8� Accounting: Decision Making By the Numbers� 9� Finance: Acquiring & Using Funds to Maximize Value� 10� Securities Markets: Trading Financial Resources� Part IV: MARKETING A BUSINESS 11� Marketing: Building Profitable Customer Connections� 12� Product and Promotion: Creating and Communicating Value� 13� Distribution and Pricing: Right Product,

Right Person, Right Place, Right Price� Part V: MANAGING A BUSINESS 14� Management, Motivation, and Leadership: Bringing Business to Life� 15� HRM: Building a Top Quality Workforce� 16� Managing Information & Technology: Finding New Ways to Learn and Link� 17� OM: Putting it All Together Endnotes� Index� Student/Instructor Review Cards�

MANAGEMENTBUSINESS AND SOCIETY

BUSINESS & SOCIETY, 10EEthics, Sustainability & Stakeholder ManagementArchie B. Carroll, University of Georgia; Jill Brown, Bentley University; Ann K. Buchholtz, Rutgers University

© 2018, 720pp, Hardback, 9781305959828

Gain a strong understanding o f t he impor tance o f b u s i n e s s e t h i c s , s u s t a i n a b i l i t y , a n d stakeholder management from a strong managerial perspective with Carroll, Brown and Buchholtz’s BUSINESS AND SOCIETY: ETHICS, SUSTAINABILITY,

AND STAKEHOLDER MANAGEMENT, 10E� You will discover, first-hand, how today’s most successful business decision makers both balance and protect the interests of various stakeholders, including investors, employees, consumers, the community, and the environment� You learn how strong business decisions making skills are particularly critical as businesses recover from a perilous financial period� You also examine the social, legal, political, and ethical responsibilities of a business to all external and internal groups that have a stake, or interest, in that business� In addition, BUSINESS AND SOCIETY: ETHICS, SUSTAINABILITY, AND STAKEHOLDER MANAGEMENT, 10E is available



with MindTap, an integrated text and online learning solution that enhances understanding of course content and offers opportunities to extend learning�

CONTENTS

P a r t I : B U S I N E S S , S O C I E T Y , A N D STAKEHOLDERS� 1� The Business and Society Relationship� 2� Corporate Social Responsibility, Citizenship, and Sustainability� 3� The Stakeholder Approach to Business, Society, and Ethics� Part II: CORPORATE GOVERNANCE AND STRATEGIC MANAGEMENT ISSUES� 4� Corporate Governance: Foundational Issues� 5� Strategic Management and Corporate Public Affairs� 6� Risk, Issue, and Crisis Management� Part III: BUSINESS ETHICS AND LEADERSHIP 7� Business Ethics Essentials 8� Managerial and Organizational Ethics� 9� Business Ethics and Technology� 10� Ethical Issues in the Global Arena� Part IV: EXTERNAL STAKEHOLDER ISSUES� 11� Business, Government, and Regulation� 12� Business Influence on Government and Public Policy� 13� Consumer Stakeholders: Information Issues 14� Consumer Stakeholders: Product and Service Issues� 15� Sustainability and the Natural Environment� 16� Business and Community Stakeholders� Part V: INTERNAL STAKEHOLDER ISSUES� 17� Employee Stakeholders and Workplace Issues� 18� Employee Stakeholders: Privacy, Safety, and Health� 19� Employment Discrimination and Workplace Diversity Cases�

CORPORATE GOVERNANCEA Global PerspectiveMarc Goergen, Cardiff Business School

© 2018, Paperback, 9781473759176

Corporate Governance: A Globa l Perspect ive provides a comprehensive introduction to corporate governance theory and practice� Covering topics such as ownership and control, boards of directors and emerging markets, this text highlights the

multidisciplinary nature of corporate governance and demonstrates that there is much more to it than compliance with codes of best practice� This edition covers important issues relating to the design of capitalist systems, discussing how emerging economies such as China escaped the Financial Crisis unscathed and exploring the impact of immigration and rising inequality� Corporate Governance: A Global Perspective is suitable for undergraduate, Master’s and MBA students� This newly acquired title has been thoroughly revised by Cengage to reflect the latest development in Corporate Governance, including updates to regulation and codes of best practice�

CONTENTS

Part I – Introduction to Corporate Governance 1� Defining corporate governance and key theoretical models 2� Corporate control across the world 3� Control versus ownership rights Part II – Macro Corporate Governance 4� Taxonomies of corporate governance systems 5� Corporate governance, types of financial systems and economic growth 6� Corporate governance regulation in an international context Part III – Improving Corporate Governance 7� Boards of directors 8� Incentivising managers and the disciplining of badly performing managers 9� Corporate governance in emerging markets 10� Contractual corporate governance 11� Corporate governance in initial public offerings 12� Behavioural biases and corporate governance Part IV – Corporate Governance and Stakeholders 13� Corporate social



responsibility and socially responsible investment 14� Debtholders 15� Employee rights and voice across corporate governance systems 16� The role of gatekeepers in corporate governance Part V – Conclusions 17� Learning from diversity and future challenges for corporate governance Part VI – Glossary

CTE PRINCIPLES OF RESPONSIBLE MANAGEMENTGlobal Sustainability, Responsibility, and Ethics with CB VitalSource eBookOliver Laasch, Center for Responsible Management Education and University of Manchester; Roger N. Conaway, Tecnológico de Monterrey, campus San Luis Potosí

© 2015, Paperback, 9789814716598

New Edition in January 2020

Please note that the digital access code that comes with the print book is valid for use in a specific Asia t e r r i t o r y o n l y � C B VitalSource eBook – The ultimate eBook experience has arrived! Easily access our eBooks with features that wi l l improve your

reading experience, and tools to help you take notes and organize your studies� PRINCIPLES OF RESPONSIBLE MANAGEMENT offers an international, scientifically sound, and strictly practice-related perspective� It is the first official textbook of the United Nations for the Principles for Responsible Management Education (PRME) academic network, and a reference book for companies of the United Nations Global Compact Initiative� It is a primary text for traditional business and society, business ethics, corporate social responsibility, and sustainability courses, or may serve as a practitioner handbook� Contributors are

renowned academic professionals in their respective chapter topics as well as distinguished business practitioners who contribute highly relevant practice cases� The focus of the book is on the main issues encountered in the three aspects of responsible management: sustainability, responsibility, and ethics�

CONTENTS

Part I: BASICS� 1� Context: Drivers, Actors, Subjects� 2� Management: Basics and Processes� Part II: DOMAINS� 3� Sustainability: Managing for the Triple Bottom Line� 4� Responsibility: Managing for Stakeholder Value� 5� Ethics: Managing for Moral Excellence� Part III: PLANNING� 6� Strategy: Responsible Competitiveness� 7� Entrepreneurship: Value-Added Ventures� Part IV: ORGANIZING� 8� Organization: Responsible Infrastructure� 9� Operations: Responsible Excellence� 10� Supply Chain: Responsible Supply and Demand� Part V: LEADING� 11� Human Resources: HR-RB Symbiosis� 12� Marketing and Communication: Stakeholder Goodwill� 13� International Business and Management: Glocally Responsible Business� Part VI: CONTROLLING� 14� Accounting and Controlling: Stakeholder Accountability� 15� Finance: Responsible Return on Investment�



BUSINESS RESEARCH METHODS

BUSINESS RESEARCH METHODS, 2EWilliam G. Zikmund, Oklahoma State University; Dr Christina Quinlan, Dublin City University; Mitch Griffin, Bradley University; Barry Babin, University of Southern Mississippi

© 2019, 416pp, Paperback, 9781473760356

B u s i n e s s R e s e a r c h Methods will show your students how to undertake all parts of their research through this clear structured guide� Christina Quinlan’s qualitative and holist ic approaches are combined with Will iam Zikmund’s quantitative and advanced

methods to give your students a broad spectrum of approaches for their research project� It is a comprehensive and interesting text that is essential reading for any business student taking a research methods module� Each stage of the research process is considered, including ethics and philosophical frameworks�

CONTENTS

Part I: Introduction 1� Introducing Business Research 2� Developing Research Skills 3� Understanding Research Ethics 4� Understanding Research Philosophy 5� The Role of Theory Part II: Beginning the Research Process 6� The Literature Review 7� Quantitative Research: An Introduction to Measurement 8� Qualitative Research: An Introduction 9� Research Methodology and Design 10� Understanding Populations and Sampling 11� Writing the Research Proposal Part III: Data Gathering 12� Fieldwork 13� Using Observation 14� Using Interviews and Focus Groups 15� Surveys and Questionnaires 16� Attitude Measurement Part IV: Dealing with Data 17� Managing Data and Introducing Data Analysis 18� Analysing Qualitative Data 19� Analysing Quantitative Data 20� Completing and Presenting the Research

BUSINESS RESEARCH METHODS 9E

William G. Zikmund, Oklahoma State University; Barry J. Babin, Louisiana Tech University; Jon C. Carr, Texas Christian University; Mitch Griffin, Bradley University

© 2013, 696pp, Hardback, 9781111826925

Th is bes t -se l l ing tex t continues in its ninth edition to provide the most current a n d c o m p r e h e n s i v e coverage of bus iness research� I ts s tudent-friendly design contains n u m e r o u s e x a m p l e s i l l us t ra t ing rea l -wor ld research in management,

marketing, finance, accounting, and other business areas� BUSINESS RESEARCH METHODS, 9E, is the ideal text for undergraduate and first year MBA courses in marketing, management, or quantitative studies�

CONTENTS

Preface� PART I: INTRODUCTION� 1� The Role of Business Research� 2� Information Systems and Knowledge Management� 3� Theory Building� 4� The Business Research Process: An Overview� 5� The Human Side of Business: Organizational and Ethical Issues� PART II: BEGINNING STAGES OF THE RESEARCH PROCESS� 6� Problem Definition: The Foundation of Business Research� 7� Qualitative Research Tools� 8� Secondary Data Research in a Digital Age� PART III: RESEARCH METHODS FOR COLLECTING PRIMARY DATA� 9� Survey Research: An Overview� 10� Survey Research: Communicating with the Respondents� 11� Observation Methods� 12� Experimental Research� PART IV: MEASUREMENT CONCEPTS� 13� Measurement and Scaling Concepts� 14� Attitude Measurement� 15� Questionnaire Design� PART V: SAMPLING AND FIELDWORK� 16� Sampling Designs� and Procedures� 17� Determination of Sample Size: A Review of Statistical Theory� 18� Fieldwork� PART VI: DATA ANALYSIS AND PRESENTATION� 19� Editing and Coding: Transforming Raw Data into Information� 20� Basic


eresearch:An


Data Analysis: Descriptive Statistics� 21� Univariate Statistical Analysis� 22� Bivariate Statistical Analysis: Differences Between Two Variables� 23� Bivariate Statistical Analysis: Measures of Association� 24� Multivariate Statistical Analysis� 25� Communicating the Research Results: Research Report, Oral Presentation, and Follow-Up� PART VII: CRITICAL THINKING CASES� Appendix: Statistical Tables, Glossary of Frequently Used Symbols, Glossary, Endnotes� Index�

DIVERSITY

MINDTAP MANAGEMENT, 1 TERM (6 MONTHS) INSTANT ACCESS FOR BELL’S DIVERSITY IN ORGANIZATIONS, 3EMyrtle P. Bell, University of Texas at Arlington

© 2017, 0pp, NonBook-Disk, 9781305576940

MindTap Management for B e l l ’ s D i v e r s i t y i n Organizations, 3rd Edition helps you learn on your terms� INSTANT ACCESS IN YOUR POCKET� Take advantage of the MindTap Mobile App to learn on your terms� Read or listen to textbooks and study with

the aid of instructor notifications, flashcards, and practice quizzes� MINDTAP HELPS YOU CREATE YOUR OWN POTENTIAL� GEAR UP FOR ULTIMATE SUCCESS� Track your scores and stay motivated toward your goals� Whether you have more work to do or are ahead of the curve, you’ll know where to focus your efforts� And the MindTap Green Dot will charge your confidence along the way� MINDTAP HELPS YOU OWN YOUR PROGRESS� MAKE YOUR TEXTBOOK YOURS� No one knows what works for you better than you� Highlight key text, add notes, and create custom flashcards� When it’s time to study, everything you’ve flagged or noted can be gathered into a guide you organize�

CONTENTS

Diversity Assessment� Do You Have a Gender and Authority Bias? PART I: INTRODUCTION, THEORIES, AND LEGISLATION� 1� Introduction� 2� Theories and Thinking about Diversity� 3� Legislation� PART II: EXAMINING SPECFIC GROUPS AND CATEGORIES� 4� Blacks/African Americans� 5� Latinos/Hispanics� 6� Asians/Asian Americans� 7� Whites/Caucasians� 8� Native



Americans and Multi-Racial Group Members� 9� Sex and Gender� 10� Work and Family� 11� Sexual Orientation and Gender Identity� 12� Religion� 13� Age� 14� Physical and Mental Ability� 15� Weight and Appearance� PART III: GLOBAL DIVERISTY� 16� Global Diversity� Business Insights� Learning Path Activities: Invite students to explore business scenarios in real-time through Business Insights� In just one click, you can add up-to-date data and news articles right into the learning path! Cases engage students by presenting everyday business challenges, placing concepts in real-world context and making for great points of discussion� Flashcards allow students to quickly review important terms and test their comprehension on the go�

ENTREPRENEURSHIP NEW EDITION

AE ENTREPRENEURSHIP: THEORY, PROCESS, PRACTICE, 11EDonald F. Kuratko, The Kelley School of Business, Indiana University - Bloomington

© 2020, 512pp, Paperback, 9789814866071

ENTREPRENEURSHIP: THEORY, PROCESS, PRACTICE, 11e, combines a practical, step-by-step approach with a theoretical foundation to form a basic framework for understanding the theory, processes, and practice of entrepreneurship� Recognized for over 30

years as one of the leading books in the field, the aim of the text and accompanying MindTap® learning suite is to present the most current thinking in entrepreneurship, as well as to provide learners with experiential learning activities that challenge them to apply ideas and develop useful entrepreneurial skills� This edition has been updated to include current developments and issues in this explosive field�

CONTENTS

Part I: THE ENTREPRENEURIAL MIND-SET IN THE TWENTY-FIRST CENTURY� 1� Entrepreneurship� Evolutionary Development--Revolutionary Impact� 2� The Entrepreneurial Mind-Set in Individuals: Cognition and Ethics� 3� The Entrepreneurial Mind-Set in Organizations: Corporate Entrepreneurship� 4� Social Entrepreneurship and the Global Environment for Entrepreneurship� Part II: INITIATING ENTREPRENEURIAL VENTURES� 5� Innovation: The Creative Pursuit of Ideas� 6� Assessment of Entrepreneurial Opportunities� 7� Pathways to Entrepreneurial Ventures� 8� Sources



of Capital for Entrepreneurial Ventures� Part III: DEVELOPING THE ENTREPRENEURIAL PLAN� 9� Legal Challenges for Entrepreneurial Ventures� 10� Marketing Research for Entrepreneurial Ventures� 11� Financial Preparation for Entrepreneurial Ventures� 12� Developing an Effective Business Plan� Part IV: GROWTH STRATEGIES FOR ENTREPRENEURIAL VENTURES� 13 � Strategic Entrepreneurial Growth� 14� Valuation of Entrepreneurial Ventures� 15� Harvesting Entrepreneurial Ventures�

NEW EDITION

LAUNCHING NEW VENTURES, 8EAn Entrepreneurial ApproachKathleen R. Allen, University of Southern California

© 2020, Paperback, 9780357039175

L A U N C H I N G N E W VENTURES, 8e provides tomorrow’s entrepreneurs with the tools to launch a successful new business in a global marketplace today� When you have completed this book and its activities, you will not be able to make a wise decision about

whether entrepreneurship is for you, you will have learned and practiced the skills and tools needed for success� Even if you decide that entrepreneurship is not for you, the skills and tools you will have acquired will be valuable in any career you choose because every career is associated with business� You will find that the book has a journalistic style, so it’s very readable� And with the new inline digital activities, you’ll be able to break up your reading with a learning activity to reinforce what you’ve read� Par t One in t roduces the foundat ions of entrepreneurship and helps you understand the entrepreneur’s journey including the kinds of decisions that entrepreneurs make� It also explains the opportunity creation process and the tasks that

you must undertake before starting a business� Part Two addresses the heart of entrepreneurial activity -- the development and testing of a new business model through feasibility analysis� Here you will learn the tools and skills needed to validate an opportunity, build a founding team, and estimate startup requirements� Part Three focuses on the planning that goes into designing an effective, scalable startup organization including a marketing plan� It also addresses the key topics of ethics, social responsibility, and the legal form of organization� Part Four looks at planning for growth and change in your new organization and includes growth funding, growth strategies, accessing the public markets, and planning for harvest and exit�

CONTENTS

Part I: ENTREPRENEURSHIP AND OPPORTUNITY� 1� Understanding Entrepreneurship� 2� Preparing for the Entrepreneurial Journey� 3� Creating Opportunity� Part II: FEASIBILITY ANALYSIS� 4� Analyzing the Industry and Market� 5� Developing and Testing a Business Model� 6� Prototyping and Validating a Solution� 7� Protecting the Startup’s Assets� 8� Building the Founding Team 8� Calculating Startup Capital Requirements� Part III: BUSINESS DESIGN� 10� Preparing a Business Plan� 11� Designing an Entrepreneurial Organization� 12� Planning Startup Operations 13� Choosing the Legal Form of Organization 14� Developing a Startup Marketing Plan 15� Incorporating Ethics and Social Responsibility Into the Business� Part IV: PLANNING FOR GROWTH AND CHANGE� 16� Funding Startup and Growth� 17� Planning for Growth and Change



ENTREPRENEURSHIP, 5EHoward Frederick, Centre for Entrepreneurial Culture, Tecnológico de Monterrey; Alan O’Connor, University of Adelaide; Donald F. Kuratko, The Kelley School of Business, Indiana University - Bloomington

© 2019, 624pp, Paperback, 9780170411752

D e v e l o p y o u r entrepreneurial capacity t h r o u g h i m a g i n a t i o n , creat iv i ty and design� Entrepreneurship has many meanings around the world, but there are overriding themes that unite them� In this text, you’ll learn how a su rvey o f t heo re t i ca l

approaches helps us distinguish between the different kinds of entrepreneurs� You’ll look at the most common characteristics exhibited by successful entrepreneurs and evaluate how entrepreneurs can have impacts on biodiversity and ecosystems� The practical, experiential parts of the text provide you with techniques for identifying and assessing opportunities and for creating that all-important value proposition� Business Modelling, Lean Marketing, and twenty-first-century ways to raise funding are all included�

CONTENTS

Part 1: The entrepreneurial mind-set in the twenty-first century 1� Entrepreneurship: evolutionary development, revolutionary impact 2� The entrepreneurial mind-set: cognition and career 3� Ethical, social and sustainable entrepreneurship 4� Pathways to entrepreneurial ventures Part 2: Designing resilient entrepreneurship: from opportunity identification to business model 5� Opportunity identification and the creative pursuit of innovative ideas 6� Design thinking for entrepreneurial ventures 7� Lean entrepreneurship and identifying customer needs 8� Lean marketing and business model design Part 3: Growing and planning entrepreneurial ventures 9� Strategic entrepreneurial growth 10� Legal and regulatory

challenges 11� Business planning Part 4: Financial matters for entrepreneurial ventures 12� Financial performance for entrepreneurial ventures 13� Sources of finance for entrepreneurial ventures 14� Valuing and harvesting entrepreneurial ventures Business Plan (online) Glossary Index

ENTREPRENEURSHIP: THEORY, PROCESS, PRACTICE, AN ASIA EDITIONDonald F. Kuratko, The Kelley School of Business, Indiana University - Bloomington; Sarah Cheah Lai Yin, National University of Singapore; Foo Maw Der, Nanyang Technological University

© 2019, 504pp, Paperback, 9789814846073

Among the top five countries to start a business, four—I n d o n e s i a , M a l a y s i a , Singapore and Thailand—are from Asia� Yet, despite the growing prominence of countries outside of North America and Europe in the e n t r e p r e n e u r s h i p ecosystem, much of what

we learn about entrepreneurship comes from these countries� This book provides its readers with key foundational knowledge in entrepreneurship theory and practice, especially how the regulatory, demographic, social, economic, and political conditions in Asia enable (or sometimes hinder) enterprising individuals to start, develop, and grow their business ventures� Whether you are a student, educator, or participant (or even observer) in the entrepreneurship ecosystem, you will find this a useful introduction to entrepreneurship in Asia� You will find the numerous vignettes of entrepreneurs and Asian businesses to be illuminating, interesting, and instructive� Readers can expect to gain a comprehensive overview of practices and frameworks pertinent to entrepreneurship� Examples



include the intellectual property considerations in Asia, challenges faced by entrepreneurs, and navigating how business ventures internationalize�

CONTENTS

PART 1 THE ENTREPRENEURIAL MIND-SET IN THE TWENTYFIRST CENTURY Chapter 1 Entrepreneurship: Evolutionary Development— Revolutionary Impact Chapter 2 The Entrepreneurial Mind-Set in Individuals: Cognition and Ethics Chapter 3 The Entrepreneurial Mind-Set in Organizations: Corporate Entrepreneurship Chapter 4 Social Entrepreneurship and the Global Environment for Entrepreneurship PART 2 INITIATING ENTREPRENEURIAL VENTURES Chapter 5 Innovation: The Creative Pursuit of Ideas Chapter 6 Assessment of Entrepreneurial Opportunities Chapter 7 Pathways to Entrepreneurial Ventures Chapter 8 Sources of Capital for Entrepreneurs PART 3 DEVELOPING THE ENTREPRENEURIAL PLAN Chapter 9 Legal Challenges for Entrepreneurial Ventures Chapter 10 Marketing Challenges for Entrepreneurial Ventures Chapter 11 Financial Preparation for Entrepreneurial Ventures Chapter 12 Developing an Effective Business Plan PART 4 GROWTH STRATEGIES FOR ENTREPRENEURIAL VENTURES Chapter 13 Strategic Entrepreneurial Growth Chapter 14 Valuation of Entrepreneurial Ventures Chapter 15 Harvesting the Entrepreneurial Venture Glossary Name Index Subject Index

UNLIKELY INNOVATION: HOW CORPORATIONS INNOVATE TO LEAD THEIR MARKETSSarah Cheah Lai Yin, The National University of Singapore; Foo Maw Der, Nanyang Technological University; Luke Wu Shineng, Institute of Innovation & Entrepreneurship

© 2019, 119pp, NonBook-Disk, 9789814846981

Unlikely Innovation traces t h e j o u r n e y o f f i v e corporations (BreadTalk, SPH Media Fund, DBS Foundation, IBM and Zara) in pursu ing corporate i n n o v a t i o n a n d entrepreneurship to fend off competition in their markets� It adopts a case study

approach to highlight the challenges and dilemma that each of the five firms encountered in the face of technological disruptions and new competition, and how they adopted new strategies to deal with internal and external factors, as well as transform the organization to minimize the threats and seize the opportunities presented� Unlikely Innovation is written for professionals and managers who have the mandate to grow their business and individuals who are interested in applying the latest concepts of innovation to advance their career�

CONTENTS

Preface About the Authors Case Study 1 Breadtalk Group: Bringing in the Dough Case Study 2 SPH Media Fund: Crossroads in Corporate Venture Capital Case Study 3 DBS Foundation: Rethinking Corporate Social Responsibility through Social Enterprises Case Study 4 IBM: Boundless Opportunities, Limited Resources Case Study 5 INDITEX (ZARA): Amancio Ortega and the Growth of a Fashion Empire



THE TOP TOAST, 2EYa Kun and the Singapore Breakfast TraditionWilliam Koh , National University of Singapore

© 2015, 274pp, Paperback, 9789814633772

The second edition of The Top Toast looks at how Adrin Loi turned his father’s street corner coffee shop into a household name in Singapore� From a single outlet at Far East Square in 1998, the company now manages a total of 51 outlets in Singapore, and

has also expanded into the region with 53 outlets in China, Hong Kong, Taiwan, Japan, South Korea, Thailand, Indonesia, the Philippines, Cambodia and Myanmar� This book provides insights into Adrin Loi’s leadership motivation and drive, and his passion in growing Ya Kun� It also looks at the importance of human resource management in developing a company, and having the right organizational structure and culture that can support business growth� Finally, the reader is briefed on the strategic choices that confront a small business� Unlike a multinational company that can compete globally, Ya Kun has to choose its product mix carefully and select its battlefield with wisdom before growing strategically�

CONTENTS

Chapter 1 Company Profile� Chapter 2 Strategic Planning and Competitive Advantage� Chapter 3 Organisational Structure and Design at Ya Kun� Chapter 4 Organisational Culture at Ya Kun� Chapter 5 Human Resource Management at Ya Kun� Chapter 6 Leadership at Ya Kun� Chapter 7 Franchising Strategy at Ya Kun� Chapter 8 Branding Strategy at Ya Kun� Epilogue� Appendix A� Four Types of Corporate Cultures� Appendix B� The Franchisee Relationship Quality Survey� Bibliography�

MAKING SWEET MUSICAtlas Sound & VisionWilliam Koh, National University of Singapore

© 2014, 324pp, Paperback, 9789814524780

Making Sweet Music looks at how one man, together wi th h is fa ther , c lose relatives and other key personnel, helped rebuild a failed business� Michael Tien brought the company that his father founded back f r o m i n s o l v e n c y a n d nurtured it into one of the

biggest niche players in the audio-visual industry in Singapore- Atlas Sound & Vision� He then expanded the business to Brunei and Malaysia� This book provides insights into Michael Tien’s leadership style, his personality traits, courage and drive in rebuilding Atlas Sound & Vision� It also looks at the importance of effective human resource management in a Singaporean small-medium enterprise and having the right organisational structure and culture to support business growth� Finally, the book discusses Atlas Sound & Vision’s growth through its key competitive strategy of differentiation through product features, customer service and brand reputation�

CONTENTS

List of Tables and Figures Acknowledgements Preface 1� Introduction 2� Strategic Management Process 3� Organisational Structure 4� Organisational Culture 5� HR Policies and Processes 6� Employee Engagement 7� Leadership 8� Summary Appendices Bibliography



PROPNEXFrom Novice to Market LeaderWilliam Koh, National University of Singapore

© 2013, 0pp, Paperback, 9789814424325

PropNex: From Novice to Market Leader looks at how one man, together with his co-founders, established the largest homegrown real e s t a t e c o m p a n y i n Singapore� Mohamed Ismail G a f o o r m a n a g e d t o persuade the owners of several other small real

estate agencies to merge in 2000, and in the process, they founded PropNex Realty Pte Ltd� This book provides insights into Ismail Gafoor’s leadership motivation and drive, and his courage and vision in building and managing Singapore’s leading real estate company� The company constantly strives to deliver value to its many customers in Singapore and overseas� It also looks at the importance of effective human resource management in a small and medium enterprise (SME) and ensuring the right organisational structure and culture are in place to support business growth� Finally, the book examines PropNex’s growth model via its key competitive strategy of cost leadership, achieved through its immense size, and its motto of service excellence�

CONTENTS

List of Tables and Figures� Acknowledgements� Preface� 1� Introduction� 2� Business Strategy� 3� Organisational Structure and Design� 4� Organisational Culture� 5� Human Resource Management� 6� Consumer Marketing� 7� Leadership� 8� Conclusion� Bibliography� Appendices�

THE EU YAN SANG WAYRenewing a Century of HeritageWilliam Koh , National University of Singapore

© 2012, 280pp, Paperback, 9789814369534

The Eu Yan Sang Way traces how one man, with a deep belief in Traditional Chinese medicine (TCM), embarked on a mission to transform the company set up by his forefathers, and make TCM relevant in the 21st century� Richard Eu took over the helm of Eu

Yan Sang in 1989 and began the arduous journey of growing the company into a household name in Singapore and Asia� This book provides insights into Richard Eu’s leadership motivation and drive, and his courage and vision in turning Eu Yan Sang into a leading TCM company, and making its products relevant to modern day consumers� It also looks at the importance of effective human resource management and having the right organisational structure and culture to support business growth� The key engine of growth at Eu Yan Sang is innovation, manifested in the form of its trusted health care products, the professional marketing of such products through the company’s retail outlets and the provision of TCM clinical services at the same time�

CONTENTS

1� Introduction� 2� Competitive Advantage and Strategy� 3� Human Resource Management at Eu Yan Sang� 4� Organisational Culture at Eu Yan Sang� 5� Organisational Structure and Design at Eu Yan Sang� 6� Conclusion: Leadership at Eu Yan Sang�



CORPORATE ENTREPRENEURSHIP & INNOVATION, 3EMichael H. Morris, Oklahoma State University; Donald F. Kuratko, The Kelley School of Business, Indiana University - Bloomington; Jeffrey G. Covin, The Kelley School of Business, Indiana University-- Bloomington,

© 2011, 496pp, Hardback, 9780538478922

This innovative text will be a use fu l and t rus ted reference throughout your career, no matter which company or industry you work within� CORPORATE ENTREPRENEURSHIP & INNOVATION is a one-of-a-kind text for the emerging b u s i n e s s a r e n a o f

entrepreneurship and innovation� Built on years of research and experience, the text employs a clear and informative how-to approach and features sections and chapters organized according to a summary model of the corporate entrepreneurship process� This groundbreaking text fulfills a real business need, because many executives consider entrepreneurial behavior a key to sustaining their companies’ competitive advantage, but few possess genuine knowledge of the subject or understand how to apply it� The Third Edition of CORPORATE ENTREPRENEURSHIP & INNOVATION provides detailed, actionable answers to the ‘what,” “how,” “where,” and “who” questions surrounding corporate entrepreneurship, giving you the knowledge and skills to take a leadership role in today’s dynamic business environment�

CONTENTS

Part I: BUILDING BLOCKS FOR CORPORATE ENTREPRENEURSHIP� 1� The New Entrepreneurial Imperative� 2� The Unique Nature of Corporate Entrepreneurship� 3� Levels of Entrepreneurship in Organizations: Entrepreneurial Intensity� 4� The Forms of Corporate Entrepreneurship� 5� Entrepreneurship in Other Contexts: Non-Profit and

Government Organizations� Part II: CREATING THE ENTREPRENEURIAL ORGANIZATION� 6� Human Resources in the Entrepreneurial Organization: The Creative Individual� 7� Human Resources and the Entrepreneurial Organization: The Organizational Perspect ive� 8 � Corporate St rategy and Entrepreneurship� 9� Structuring the Company for Entrepreneurship� 10� Developing an Entrepreneurial Culture� Part III: ACHIEVING AND SUSTAINING ENTREPRENEURIAL PERFORMANCE� 11� Constraints on Entrepreneurial Performance� 12� Leading the Entrepreneurial Organization� 13� Assessing Entrepreneurial Performance� 14� Control and Entrepreneurial Activity� 15� Sustaining Entrepreneurial Performance in the 21st Century Organization�



MAKING PRINTS ON CEMENTThe Cherie Hearts Success StoryWilliam Koh, National University of Singapore

© 2009, 0pp, Paperback, 9789814319256

Cherie Hearts was established when two men with a love for children and a passion to provide quality childcare started their first childcare centre in 2002� Since then, the company has mushroomed into a successful business, with 50 centres in Singapore by the end of 2009, overseas

branches in Vietnam, Malaysia, Indonesia, China, South Korea, and a newly opened branch in Bangalore, India in 2010� The book discusses how Sam and Gurchran’s motivation and drive transformed Cherie Hearts into a childcare powerhouse� It also examines the importance of effective human resource management in a small-medium enterprise and how having the right organisational structure and culture is essential to support business growth� Finally, the reader gains insight into the key engine of growth at Cherie Hearts- its franchising model� Realising that they lacked technical know-how and the financial resources to expand the company, both decided that the way to grow the company was through franchising� In 2003, the company developed its own franchising model to power growth� Known as the P3E business model, this provides comprehensive guidelines for its franchise operations and ensures consistency and quality across all its centres�

CONTENTS

Preface� 1� Introduction� 2� Organisational Culture and Structure� 3� Building a Cherie Hearts Franchise� 4� Leadership� 5� Human Resource Management� 6� Strategic Options and Conclusion� Appendix A� Centre Listing� Appendix B� Organisational Chart� Appendix C� Competitor Statistics� Appendix D� Staff Appraisal Form� Bibliography�

ETHICS

AE BUSINESS ETHICS: ETHICAL DECISION MAKING AND CASES, 12EO. C. Ferrell; John Fraedrich, Southern Illinois University at Carbondale; Linda Ferrell

© 2019, 640pp, Paperback, 9789814846394

P a c k e d w i t h c a s e s , exercises, simulations and pract ice tests, Ferrel l /Fraedrich/Ferrell’s market-l e a d i n g B U S I N E S S E T H I C S : E T H I C A L DECISION MAKING AND CASES, 12E thoroughly c o v e r s t h e c o m p l e x env i ronment in wh ich

managers confront ethical decision-making� Using a proven managerial framework, the authors address concepts, processes and best practices within successful business ethics programs� Students learn how to integrate ethics into key strategic business decisions� Revisions highlight new legislation affecting business ethics, the most up-to-date examples, best practices of high-profile organizations, and 20 new or updated original cases� MindTap online resources let students master concepts through hands-on application� Two new YouTube® videos with worksheets for each chapter illustrate or build upon important concepts and support a “flipped classroom” or “learning lab” philosophy�

CONTENTS

Part I: AN OVERVIEW OF BUSINESS ETHICS� 1� The Importance of Business Ethics� 2� Stakeholder Relationships, Social Responsibility, and Corporate Governance� Part II: ETHICAL ISSUES AND THE INSTITUTIONALIZATION OF BUSINESS ETHICS� 3� Emerging Business Ethics Issues� 4� The Institutionalization of Business Ethics� Part III:



THE DECISION-MAKING PROCESS� 5� Ethical Decision Making� 6� Individual Factors: Moral Philosophies and Values� 7� Organizational Factors: The Role of Ethical Culture and Relationships� Part IV: IMPLEMENTING BUSINESS ETHICS IN A GLOBAL ECONOMY� 8� Developing an Effective Ethics Program� 9� Managing and Controlling Ethics Programs� 10� Globalization of Ethical Decision Making� 11� Ethical Leadership� 12� Sustainability: Ethical and Social Responsibility Dimensions Part V: CASES� Case 1: The Volkswagen Scandal: An Admission to Emission Fraud� Case 2: Uber Hits a Bump in the Road� Case 3: Wells Fargo: The Stage Coach Went Out of Control� Case 4: POM Wonderful: Crazy Healthy! Case 5: Monsanto: A Growing Controversy� Case 6: Starbucks Venti Social Responsibility and Brand Strategy� Case 7: Walmart Juggles Risks and Rewards� Case 8: New Belgium Brewing: Crafting a Fresh Social Responsibility and Sustainability Initiative� Case 9: The NCAA Has Many Balls in the Air� Case 10: Google: The Quest to Balance Privacy with Profit� Case 11: Zappos: Taking Steps towards Maximizing Stakeholder Satisfaction� Case 12: Lululemon: Turning Lemons into Lemonade� Case 13: Insider Trading at the Galleon Group� Case 14: Whole Foods: 365 Degrees of Commitment to Stakeholders� Case 15: Apple Maintains Strong Ethical Roots� Case 16: PepsiCo: Poised to Deal with the Next Generation� Case 17: Fraud in Dixon, IL: All the Queens Horses Could Not Save Her� Case 18: Herbalife Reborn� Case 19: CVS: ‘Fired Up’ about Social Responsibility� Case 20: Enron: Not Accounting for the Future�

BUSINESS ETHICSEthical Decision Making and Cases, An Asia EditionDavid Bishop, The University of Hong Kong; David Lee, The University of Hong Kong; O.C. Ferrell, Belmont University; John Fraedrich, Southern Illinois University—Carbondale; Linda Ferrell, Auburn University

© 2019, Paperback, 9789814780803

This is the first edition of the Asia adaptation of the b e s t s e l l i n g t e x t b o o k Business Ethics: Ethical Dec is ion Mak ing and Cases� Award-winning teachers David Bishop and David Lee have curated a series of Asian-focused cases, exercises, and other

materials based on their practical experience working in Asia as well as teaching ethics courses across the region� Building on this foundation, the authors cover the complex environment in which managers confront ethical dilemmas� Using a proven managerial framework, this accessible, practical text addresses the overall concepts, processes, and best practices associated with successful business ethics programs--helping students to see how ethics can be integrated into key strategic business decisions� This adaptation also incorporates decision making principles from psychology, best ethical practices of high-profile organizations, and recent regional events that illustrate the principles being taught�

CONTENTS

PART 1: An Overview of Business Ethics 1� An Introduction to Business Ethics 2� Moral Foundations of Business Ethics 3� Stakeholder Relationships, Social Responsibility and Corporate Governance PART 2: Ethical Decision Making and Leadership 4� Ethical Decision Making 5� Ethical Decision Making in a Global Context 6� Ethical Leadership PART 3: Legal Standards and Common Business Ethics Issues 7� Law as



an Ethical Standard 8� Common Business Ethics Issues PART 4: Implementing Business Ethics in a Global Economy 9� Organizational Factors: The Role of Ethical Culture and Relationships 10� Developing an Effective Ethics Program 11� Ethics Auditing 12� Ethics and the Environment PART 5: Cases 1� Starbucks Mission: Social Responsibility and Brand Strength 2� Walmart Manages Ethics and Compliance Challenges 3� Apple Inc�’s Ethical Success and Challenges 4� Google: The Quest to Balance Privacy with Profit 5� Enron: Questionable Accounting Leads to Collapse 6� PepsiCo’s Journey Toward an Ethical and Socially Responsible Culture 7� Evergreen Enhancement 8� The Man in the Mirror (A) 9� Culture Clash in the Boardroom 10� Leadership Crisis at Steelworks’ Xiamen Plant 11� Insider Trading at the Galleon Group 12� Blood Bananas: Chiquita in Colombia 13� Ziqitza Health Care Limited: Responding to Corruption 14� Managing the Risks of Global Bribery in Business 15� Jextra Neighbourhood Stores in Malaysia 16� Fire in a Bangladesh Garment Factory 17� A Kidney for a Life: Julio’s Story 18� Sanlu’s Melamine-Tainted Milk Crisis in China 19� How Will You Measure Your Life? 20� Bringing Down the President: Do Results Justify the Means? Index

BUSINESS & SOCIETY, 10EEthics, Sustainability & Stakeholder ManagementArchie B. Carroll, University of Georgia; Jill Brown, Bentley University; Ann K. Buchholtz, Rutgers University

© 2018, 720pp, Hardback, 9781305959828

Gain a strong understanding o f t he impor tance o f b u s i n e s s e t h i c s , s u s t a i n a b i l i t y , a n d stakeholder management from a strong managerial perspective with Carroll, Brown and Buchholtz’s BUSINESS AND SOCIETY: ETHICS, SUSTAINABILITY,

AND STAKEHOLDER MANAGEMENT, 10E� You will discover, first-hand, how today’s most successful business decision makers both balance and protect the interests of various stakeholders, including investors, employees, consumers, the community, and the environment� You learn how strong business decisions making skills are particularly critical as businesses recover from a perilous financial period� You also examine the social, legal, political, and ethical responsibilities of a business to all external and internal groups that have a stake, or interest, in that business� In addition, BUSINESS AND SOCIETY: ETHICS, SUSTAINABILITY, AND STAKEHOLDER MANAGEMENT, 10E is available with MindTap, an integrated text and online learning solution that enhances understanding of course content and offers opportunities to extend learning�

CONTENTS

P a r t I : B U S I N E S S , S O C I E T Y , A N D STAKEHOLDERS� 1� The Business and Society Relationship� 2� Corporate Social Responsibility, Citizenship, and Sustainability� 3� The Stakeholder Approach to Business, Society, and Ethics� Part II: CORPORATE GOVERNANCE AND STRATEGIC MANAGEMENT ISSUES� 4� Corporate Governance: Foundational Issues� 5� Strategic Management and Corporate Public Affairs� 6� Risk, Issue, and Crisis Management� Part III: BUSINESS ETHICS AND



LEADERSHIP 7� Business Ethics Essentials 8� Managerial and Organizational Ethics� 9� Business Ethics and Technology� 10� Ethical Issues in the Global Arena� Part IV: EXTERNAL STAKEHOLDER ISSUES� 11� Business, Government, and Regulation� 12� Business Influence on Government and Public Policy� 13� Consumer Stakeholders: Information Issues 14� Consumer Stakeholders: Product and Service Issues� 15� Sustainability and the Natural Environment� 16� Business and Community Stakeholders� Part V: INTERNAL STAKEHOLDER ISSUES� 17� Employee Stakeholders and Workplace Issues� 18� Employee Stakeholders: Privacy, Safety, and Health� 19� Employment Discrimination and Workplace Diversity Cases�

BUSINESS ETHICS, 9ECase Studies and Selected ReadingsMarianne M. Jennings, Arizona State University

© 2018, 416pp, Hardback, 9781305972544

Gain a better understanding of common threads and patterns of ethical challenges with cases and readings drawn from pop culture, business, and history� BUSINESS ETHICS: CASE STUDIES AND SELECTED READINGS, 9E provides relevant issues, such as

getting out of student loans— the consequences and societal costs as well as benefit to graduates� Probing questions and content force you to look beyond emotions and opinions to evaluate the costs of ethical decisions, such as Edward Snowden’s actions and whether they harmed or helped society� Cases provide historical perspective as you learn how individuals slip into behavior that lead to ethical and legal breaches� Real examples of business decisions gone awry in this market-leading collection of readings present patterns of behaviors and choices that often result in the destruction of businesses and personal lives� Perspective and insights provide a knowledge base for readers to recognize and resolve ethical issues�

CONTENTS

Part I: ETHICAL THEORY, PHILOSOPHICAL FOUNDATIONS, OUR REASONING FLAWS, AND TYPES OF ETHICAL DILEMMAS� Part II: BUSINESS AND ITS ETHICAL DILEMMAS� Part III: BUSINESS, STAKEHOLDERS, SOCIAL RESPONSIBILITY, AND SUSTAINABILITY� Part IV: ETHICS AND COMPANY CULTURE� Part V: ETHICS AND CONTRACTS� Part VI: ETHICS IN INTERNATIONAL BUSINESS� Part VII: ETHICS, BUSINESS OPERATIONS, AND RIGHTS� Part VIII: ETHICS AND PRODUCTS� Part IX: ETHICS AND COMPETITION�



FAMILY BUSINESS

MINDTAP® MANAGEMENT, 1 TERM (6 MONTHS) INSTANT ACCESS FOR POZA/DAUGHERTY’S FAMILY BUSINESS, 5EErnesto J. Poza, Thunderbird University; Mary S. Daugherty

© 2018, NonBook-Disk, 9781337101004

MindTap® Management for Poza/Daugherty’s Family Business, 5th Edition, is the digital learning solution that helps instructors engage and t ransform today’s s tuden ts i n to c r i t i ca l thinkers� Through paths of dynamic assignments and applications that you can

personalize, real-time course analytics, and an accessible reader, MindTap helps you turn cookie-cutter into cutting-edge, apathy into engagement, and memorizers into higher-level thinkers� While students work through the tailored learning path, they will learn the concepts and apply these concepts in the robust assignments, including the Experiential Family Business game� Content is reinforced with practice quizzes and new cases, including cases from the Gale Business Insights database� As an instructor using MindTap, you have at your fingertips the right content and unique set of tools curated specifically for your course, all in an interface designed to improve workflow and save time when planning lessons and course structure� The control to build and personalize your course is all yours, focusing on the most relevant material while also lowering costs for your students� Stay connected and informed in your course through real-time student tracking that provides the opportunity to adjust the course as needed based on analytics of interactivity in the course�

CONTENTS

Part I� The Family Business: What Makes it Unique? Part 2� Leadership Imperatives for the Family and Business: Succession and Continuity� Part 3� Best Practices for the Management and Governance of the Family Business�

HUMAN RELATIONS

EFFECTIVE HUMAN RELATIONS, 13EInterpersonal And Organizational ApplicationsBarry L. Reece, Virginia Polytechnic Institute and State University; Monique Reece, University of Denver

© 2017, 464pp, Hardback, 9781305576162

As one of the most practical and applied texts available, E F F E C T I V E H U M A N RELATIONS incorporates hundreds of examples of real human relations issues and practices in successful companies� The authors continue to build on the l a t e s t w o r k f o r c e

developments, global trends, and communication technologies that influence human relations� Self-assessments and self-development opportunities throughout the book teach students to assume responsibility for improving their personal skills and competencies� This comprehensive 13th edition addresses topics of emerging importance, with expanded coverage of generational differences and changing issues women and men face in the workplace� The text explores goal-setting, the root causes of negative attitudes, the importance of “”personal branding”” and social media in the job market, emotional intelligence, happiness and positive psychology, and the most vital elements organizations need today to create a dynamic and thriving company culture�



CONTENTS

Part I: HUMAN RELATIONS: THE KEY TO PERSONAL GROWTH AND CAREER SUCCESS� 1� Introduction to Human Relations� 2� Improving Personal and Organizational Communications� Part II: CAREER SUCCESS BEGINS WITH KNOWING YOURSELF� 3� Understanding Your Communication Style� 4� Building High Self-Esteem� 5� Personal Values Influence Ethical Choices� 6� Attitudes Can Shape Your Life� 7� Motivating Yourself and Others� Part III: PERSONAL STRATEGIES FOR IMPROVING HUMAN RELATIONS� 8� Improving Interpersonal Relations with Constructive Self-Disclosure� 9� Achieving Emotional Balance in a Chaotic World� 10� Building Stronger Relationships with Positive Energy� 11� Developing a Professional Presence� Part IV: IF WE ALL WORK TOGETHER� 12� Team Building; A Leadership Strategy� 13� Resolving Conflict and Dealing with Difficult People� Part V: SPECIAL CHALLENGES IN HUMAN RELATIONS� 14� Responding to Personal and Work-Related Stress� 15� Valuing Work Force Diversity and Inclusion� 16� The Changing Roles of Men and Women� Part VI: YOU CAN PLAN FOR SUCCESS� 17� A Life Plan for Effective Human Relations�

HUMAN RESOURCE MANAGEMENT

NEW EDITION

HR (WITH MINDTAP, 1 TERM PRINTED ACCESS CARD), 5EAngelo DeNisi, Tulane University; Ricky Griffin, Texas A&M University

© 2020, 400pp, Paperback, 9780357048184

Learn human resource management YOUR Way with DeNisi/Griffin’s HR, 5E from 4LTR Press� This easy-reference printed book with powerful online digital learning support g u i d e s y o u t h r o u g h mastering today’s human resource management

concepts and skills� Visually engaging chapters offer helpful study tools like Chapter Review Cards that consolidate review material into a ready-made study tool� HR, 5E’s MindTap allows you to easily explore HR anywhere, anytime - including on your device� Collect your notes and use preset study resources or personalize easy-to-use tags and filters to prioritize your study time� Make and review flashcards, review related content and track your progress with Concept Tracker to focus your efforts and reach your human resource management learning goals� Choose HR, 5E for the human resource management learning support you need -- all in one place and all at an affordable price�

CONTENTS

1� The Nature of Human Resource Management� 2� The Legal Environment� 3� The Global Environment� 4� The Competitive Environment� 5� Information for Making Human Resource Decisions� 6� Human Resource Decision-Making in Organizations� 7� Recruiting, Selecting, Training, and Developing Employees� 8� Managing a New and Diverse Workforce�



9� Compensation and Benefits� 10� Performance Appraisal and Career Management� 11� Managing Labor Relations� 12� Safety, Health, Well-Being, and Security� 13� Motivation at Work� 14� Managing and Enhancing Performance: The Big Picture�

NEW EDITION

HUMAN RESOURCE MANAGEMENT, 16ESean Valentine, University of North Dakota; Patricia Meglich, University of Nebraska at Omaha; Robert L. Mathis, University of Nebraska at Omaha; John H. Jackson, University of Wyoming

© 2020, 736pp, Paperback, 9780357033852

Prepare for HR and career success with the book that has set the standard for exce l l ence i n human resource management� Valentine/Meglich/Mathis/J a c k s o n ’ s H U M A N R E S O U R C E MANAGEMENT, 16E offers today’s most current look at

HRM and its impact on the success of organizations today� A leading resource in preparing for professional HR certification, this edition ensures you are familiar with all major topics for professional examinations from the Society for Human Resource Management and Human Resource Certification Institute� You examine the latest HR research as well as HR theory in contemporary practice� This edition highlights emerging trends driving change in HRM today, including technology, globalization, competencies and HR metrics� Accompanying MindTap digital resources offer a personalized, online learning platform with a tailored presentation created by your instructor� MindTap’s Learning Path Navigator guides you in completing reading assignments, annotating readings, finishing homework and checking your understanding with quizzes and assessments�

CONTENTS

1� Human Resource Management in Organizations� 2� Human Resource Strategy and Planning� 3� Equal Employment Opportunity� 4� Workforce, Jobs, and Job Analysis� 5� Individual/Organization Relations and Retention� 6� Recruiting High-Quality Talent� 7� Selecting Human Resources� 8� Training Human Resources� 9� Talent, Careers, and Development� 10� Performance Management and Appraisal� 11� Total Rewards and Compensation� 12� Managing Employee Benefits� 13�Risk Management and Worker Protection�� 14� Employee Rights and Responsibilities� 15� Union/Management Relations� 16� Global Human Resource Management�



NEW EDITION

HUMAN RESOURCE MANAGEMENT, 10EAlan Nankervis , Curtin University; Marian Baird, University of Sydney; Dr Jane Coffey, Curtin University; John Shields, University of Sydney

© 2020, 600pp, Paperback, 9780170421843

H u m a n R e s o u r c e Management: Strategy and Practice provides you with key concepts and practical information that you will use in your study of human resource management� A range of contemporary regional and international examples are included

alongside detailed coverage on the future of work and emerging issues in human resource management� The Australian HR Institute (AHRI) has endorsed Human Resource Management: Strategy and Practice�

CONTENTS

Part 1 HRM in context 1� Evolution of strategic human resource management 2� The context of strategic human resource management 3� Industrial relations: frameworks and practice 4� Human resource planning in a changing environment Part 2 HRM strategies, systems and processes 5� Work design challenges in a global environment 6� Talent attraction and selection 7� Talent retention and development 8� Management of performance 9� Strategic reward management 10� Managing work health and safety 11� Workplace negotiation processes Part 3 The effectiveness of SHRM: towards the future 12� Evaluating SHRM: towards the future

AE HUMAN RESOURCE DEVELOPMENT: TALENT DEVELOPMENT, 7EJon M. Werner, University of Wisconsin-Whitewater

© 2019, 704pp, Paperback, 9789814834605

MindTap Management for Werner’s Human Resource D e v e l o p m e n t : T a l e n t Development, 7th Edition is the digital learning solution that powers students from memorization to mastery� It gives you complete control of your course—to provide engag ing con ten t , t o

challenge every individual, and to build their confidence� Empower students to accelerate their progress with MindTap� MindTap: Powered by You� MindTap gives you complete ownership of your content and learning experience� The narrative content is streamlined for efficiency� You can choose to add updated cases from authors and author-created assessment materials to each chapter� Customize the interactive syllabi, emphasize key topics, and add your own material or notes in the eBook� This edition of MindTap is also available as a bundle option with the loose-leaf version of Werner’s Human Resource Development: Talent Development�

CONTENTS

PART I: FOUNDATIONS OF HUMAN RESOURCE DEVELOPMENT� 1� Introduction to Human Resource Development� 2� Influences on Employee Behavior� 3: Learning and HRD� PART II: FRAMEWORK FOR HUMAN RESOURCE DEVELOPMENT� 4� Assessing HRD Needs� 5� Designing Effective HRD Programs� 6� Implementing HRD Programs� 7� Evaluating HRD Programs� PART III: HUMAN RESOURCE DEVELOPMENT APPLICATIONS� 8� Onboarding: Employee Socialization and



Orientation� 9� Skills and Technical Training� 10� Coaching and Performance Management� 11� Employee Counseling, Well-Being, and Wellness� 12� Career Management and Development� 13� Management Development� 14� Organization Development and Change� 15� HRD and Diversity: Diversity Training and Beyond� Business Insights: Essentials� Assignments�

AE MANAGING HUMAN RESOURCES, 18EScott A. Snell, University of Virginia, Darden School of Business; Shad S. Morris, Brigham Young University, Marriott School of Management

© 2019, 672pp, Paperback, 9789814834452

MindTap Management for Snell/Morris’ Managing Human Resources, 18th Edition is the digital learning so l u t i on t ha t powe rs students from memorization to mastery� It gives you complete control of your c o u r s e — t o p r o v i d e engag ing con ten t , t o

challenge every individual, and to build their confidence� Empower students to accelerate their progress with MindTap� MindTap: Powered by You� Snell/Morris’s market-leading MANAGING HUMAN RESOURCES, 18TH EDITION builds upon a foundation of research and theory with an inviting, practical framework that focuses on today’s most critical HR issues and current practices� The text’s engaging writing style use more than 500 memorable examples from a variety of real organizations to illustrate key points and connect concepts to current HR practice� Fresh examples throughout this edition spotlight the latest developments and critical trends, while hands-on applications focus on practical tips and suggestions for success� MindTap provides

assessment items and decision making activities to help students engage with the content and connect them to the concepts in real-world scenarios� MindTap gives you complete ownership of your content and learning experience� Customize the interactive syllabi, emphasize the most important topics, and add your own material or notes in the eBook�

CONTENTS

Preface� Part I: HUMAN RESOURCE MANAGEMENT IN PERSPECTIVE� 1� The Challenge of Human Resources Management� 2� Strategy and Human Resources Planning� Part II: MEETING HUMAN RESOURCES REQUIREMENTS� 3� Equal Employment Opportunity and Human Resources Management� 4� Job Analysis and Job Design� Part III: DEVELOPING EFFECTIVENESS IN HUMAN RESOURCES� 5� Expanding the Talent Pool: Recruitment and Careers� 6� Employee Selection� 7� Training and Development� 8� Performance Management and the Employee Appraisal Process� Part IV: IMPLEMENTING COMPENSATION AND SECURITY� 9� Managing Compensation� 10� Pay-for-Performance: Incentive Rewards� 11� Employee Benefits� 12� Promoting Safety and Health� Part V: ENHANCING EMPLOYEE MANAGEMENT RELATIONS� 13� Employee Rights and Discipline� 14� The Dynamics of Labor Relations� Part VI: EXPANDING HUMAN RESOURCES MANAGEMENT HORIZONS� 15� International Human Resources Management� 16� Creating High-Performance Work Systems� Integrated Cases


parti:HUMANRESOURCEMANAGEMENT


AE STRATEGIC HUMAN RESOURCE MANAGEMENT, 5EJeffrey A. Mello, Rhode Island College

© 2019, 560pp, Paperback, 9789814834629

MindTap Management for Mello’s Strategic Human Resource Management, 5th Edition is the digital learning so l u t i on t ha t powe rs students from memorization to mastery� It gives you complete control of your c o u r s e — t o p r o v i d e engag ing con ten t , t o

challenge every individual, and to build their confidence� Empower students to accelerate their progress with MindTap� MindTap: Powered by You� MindTap gives you complete ownership of your content and learning experience� Customize the interactive syllabi, emphasize the most important topics, and add your own material or notes in the eBook� Additional readings and associated questions, plus end-of-chapter quizzes will provide students with the opportunity to prove their decision-making and critical thinking skills� The outcome-driven application helps you challenge every student, build their confidence, and empower them to be unstoppable�

CONTENTS

Part 1: THE CONTEXT OF STRATEGIC HUMAN RESOURCE MANAGEMENT� 1� An Investment Perspective of Human Resources Management� 2� Social Responsibility and Human Resource Management� 3� Strategic Management� 4� The Evolving/Strategic Role of Human Resource Management� 5� Strategic Workforce Planning� 6� Design and Redesign of Work Systems� 7� Employment Law� Part 2: IMPLEMENTATION OF STRATEGIC HUMAN RESOURCE MANAGEMENT� 8� Staffing� 9� Talent Management� 10� Performance Management and Feedback� 11� Compensation�

12� Labor Relations� 13� Employee Separation and Retention Management� 14� Global Human Resource Management�

EMPLOYMENT RELATIONS, 2EAmie Shaw, Griffith University; Ruth McPhail, Griffith University; Susan Ressia, Griffith University

© 2018, 480pp, Paperback, 9780170376679

Employment Relations (ER) is the practice and study of t h e r e l a t i o n s h i p s o r p r o c e s s e s t h a t e x i s t between an employer, an e m p l o y e e a n d t h e government, and how these are regulated and controlled� This text provides a practical approach to a complex

area, examining industrial regulation alongside human resources dimensions of employment relationships� The text explains and emphasises the real world connections between the important theories of industrial relations and human resources, which are the key components of the employment relations discipline�

CONTENTS

1� Introduction to employment relations 2� The changing nature of work and employment 3� The role of the state in regulating ER 4� Employee representation and participation 5� Employer strategy and employer representation 6� Negotiation and Conflict Resolution 7� Bargaining for Agreements 8� Diversity and inclusion 9� Workplace health and safety (WHS) 10� Staffing 11� Learning and development 12� Performance management 13� Reward management



THE LABOR RELATIONS PROCESS, 2EA Partnership Approach to Creating Strategic Competitive AdvantageLim Ghee Soon, NUS Business School; William H. Holley , Auburn University; Kenneth M. Jennings, University of Illinois; Roger S. Wolters, Auburn University

© 2018, 572pp, Paperback, 9789814792370

The Labo r Re la t i ons Process: A Partnership Approach to Creat ing St ra teg ic Compet i t i ve Advantage, Second Edition g i ves us i ns igh t i n to managing both unionized a n d n o n - u n i o n i z e d e m p l o y e e s � I n t h e competitive global business

environment, labor relations management plays a critical role in determining not only a company’s competitiveness but also that of an industry, a city, and a country� Users of this book have the opportunity to look at real cases of successful labor relations processes and explore the possibility of adopting at least some of the practices that have been proven to be effective in at least one context� The transformation that has taken place in Singapore’s industrial relations system and the remarkable improvement in global competitiveness of the Singapore economy in the past several decades provide numerous compelling and valuable lessons which local and overseas managers, government officials, and unionists/employees, can learn jointly� Based on the Singapore experiences, the key ingredient for an effective labor relations system that contributes to national and organizational success in an all-win manner is “industrial peace with justice” and the key success factor to make sure that this ingredient works its wonders is “incessant constructive tripartite deliberation”� As managers, government officials, and unionists/employees approach the subject mat ter collaboratively to evaluate the alternatives available for them to move forward together under a win-win-win partnership, they should be able to find the solutions best-suited for their circumstances�

CONTENTS

Preface Acknowledgments About the Authors Part 1 Recognizing Rights and Responsibilities of Unions and Management 1� Union-Management Relationships in Perspective� 2� Evolution of Labor-Management Relationships� 3� Legal Influences� 4� Unions and Management: Key Participants in the Labor Relations Process� 5� Why and How Unions are Organized� Part 2 The Bargaining Process and Outcomes 6� Negotiating the Labor Agreement� 7� Economic Issues� 8� Administrative Issues� 9� Resolving Negotiation (Interest) Disputes and the Use of Economic Pressure� Part 3 Administering the Labor Agreement 10� Contract Administration� 11� Labor and Employment Arbitration� 12� Employee Discipline� Part 4 Applying the Labor Relations Process to Different Labor Relations Systems 13� Labor Relations in the Public Sector� 14� Labor Relations in Multinational Corporations and Other Countries� Index



WHS: A MANAGEMENT GUIDE, 5ERichard Archer; Kerry Borthwick, University of New South Wales; Michelle Travers, Blacktown College of TAFE; Leo Ruschena, RMIT

© 2018, 416pp, Paperback, 9780170386319

WHS, 5e covers the skills and competencies need to c o m p l e t e B S B 4 1 4 1 2 Certificate IV in Work Health and Safety and BSB51312 Diploma of Work Health and Safety� This textbook takes the approach that work should satisfy human needs equally with organisational

goals, and goes beyond the risk-management model of physical safety to take into account the larger perspective of human health needs, including psychological and social needs� The textbook covers the most recent legislation and has been written by a team of industry experts, academics and trainers�

CONTENTS

1� Introducing health and safety 2� Understanding the legal framework 3� Consulting on WHS 4� Developing a systematic approach 5� Managing WHS information 6� Identifying hazards and managing risk 7� Managing hazards associated with plant 8� Controlling risk: ergonomics 9� Controlling risk: occupational and environmental hygiene 10� Using equipment to monitor the workplace 11� Managing psychosocial hazards 12� Controlling risk: safe design 13� Dealing with emergencies 14� Auditing and evaluating WHS activity 15� Promoting a health and safety culture 16� Notifying, reporting, and investigating incidents 17� Compensating injured workers and managing injuries

INTERNATIONAL HUMAN RESOURCE MANAGEMENT, 7EPeter Dowling; Marion Festing PhD, ESCP Europe, Berlin, Germany; Allen D. Engle, Sr. D.B.A, Eastern Kentucky University

© 2017, Paperback, 9781473719026

Now in its seventh edition, I n t e r n a t i o n a l H u m a n Resource Management is established as a market leader tha t ca te rs to students worldwide� This textbook has developed alongside the field – helping to shape what it is today – and remains a leading

International Human Resources Management (IHRM) textbook worldwide� International Human Resource Management provides an academic overview of global IHRM, whilst still remaining close to curriculum developments� This textbook also contains nine in-depth case studies written by the authors and global experts, that provide a range of in-depth applications for all of the major functional areas of IHRM�

CONTENTS

Chapter 1 Introduction Chapter 2 The Cultural Context of IHRM Chapter 3 The Organizational Context Chapter 4 IHRM in Cross-Border Mergers & Acquisitions, International Alliances and SMEs Chapter 5 Sourcing Human Resources for Global Markets – Staffing, Recruitment and Selection Chapter 6 International Performance Management Chapter 7 International Training, Development and Careers Chapter 8 International Compensation Chapter 9 International Industrial Relations and The Global Institutional Context Chapter 10 IHRM Trends and Future Challenges Case 1: Spanning the Globe Case 2: Quality Compliance at the Hawthorn Arms Case 3: Wolfgang’s Balancing Act: Rewarding Healthcare Executives in a Dispersed Yet Integrated Firm Case 4: Strategic Forecasts and Staffing Formulation: Executive and Managerial Planning for Bosch-Kazakhstan Case 5: Local and International? Managing Complex Employment Expectations Case 6: Expatriate Compensation at



Robert Bosch GmbH: Coping With Modern Mobility Challenges Case 7: Balancing Values – An Indian Perspective on Corporate Values from Scandinavia Case 8: Just Another Move to China? The Impact of International Assignments on Expatriate Families Case 9: Developing local talent in local markets – the end of expatriation?

THE LABOR RELATIONS PROCESS, 11EWilliam H. Holley , Auburn University; William H. Ross, University of Wisconsin -- La Crosse; Roger S. Wolters, Auburn University

© 2017, 720pp, Hardback, 9781305576209

As globally recognized arbitration experts, the authors of THE LABOR RELATIONS PROCESS bring nearly a century of combined experience with the labor movement, labor relations, and collective bargaining to this popular text� Packed with real-world

examples and quotes from practitioners in the field, this 11th edition explores labor’s history from inception to current and emerging trends, touching on government, white-collar, and international contexts to give you an unmatched perspective of the topics� Chapters include in-depth analyses of the relationship between management and labor, including key participants in the processes, and the rights and responsibi l i t ies of each� Labor agreements, collective bargaining, contract administration, arbitration, and many other critical issues and processes highlight the complex, exciting nature of organized labor, and introduce you to the wide variety of professional opportunities available to you today�

CONTENTS

Preface� Acknowledgements� About the Authors� Part

I: RECOGNIZING RIGHTS AND RESPONSIBILITIES OF UNIONS AND MANAGEMENT� 1� Union-Management Relationships in Perspective� 2� Evolution of Labor-Management Relationships� 3� Legal Influences� 4� Unions and Management: Key Participants in the Labor Relations Process� 5� Why and How Unions Are Organized� Part II: THE BARGAINING PROCESS AND OUTCOMES� 6� Negotiating the Labor Agreement� 7� Economic Issues� 8� Administrative Issues� 9� Resolving Negotiation (Interest) Disputes and the Use of Economic Pressure� Part III: ADMINISTERING THE LABOR AGREEMENT� 10� Contract Administration� 11� Labor and Employment Arbitration� 12� Employee Discipline� Part IV: APPLYING THE LABOR RELATIONS PROCESS TO DIFFERENT LABOR RELATIONS SYSTEMS� 13� Labor Relations in the Public Sector� 14� Labor Relations in Multinational Corporations and in Other Countries� Appendix: Collective Bargaining Negotiations Exercise� Index�



HEALTHCARE HUMAN RESOURCE MANAGEMENT, 3EWalter J. Flynn, Saint Mary’s University of Minnesota; Robert L. Mathis, University of Nebraska at Omaha; John H. Jackson, University of Wyoming; Sean Valentine, University of North Dakota

© 2016, 448pp, Hardback, 9781285057538

Healthcare management is changing� Do you know which direction it’s headed? HEALTHCARE HUMAN R E S O U R C E MANAGEMENT, 3E is written to be relevant to you, whether you’re a student or c u r r e n t l y w o r k i n g i n healthcare� This text is

current, topical, and informative� No matter your status, this is the human resources and healthcare textbook you need to stay ahead of the curve�

CONTENTS

1� The Nature and Challenges of Healthcare HR Management� 2� Healthcare HR Competencies, Structures, and Quality Standards� 3� Strategic HR Management� 4� Legal Issues Affecting the Healthcare Workplace� 5� Job Design and Analysis� 6� Healthcare Recruitment and Selection� 7� Organizational Relations and Employee Retention in Healthcare� 8� Training and Development in Healthcare Organizations� 9� Performance Management in Healthcare Organizations� 10� Employee Relations in the Healthcare Industry� 11� Labor Relations and Healthcare Organizations� 12� Healthcare Compensation Practices� 13� The Management of Benefits and Variable Payin Healthcare� 14� Safety, Health, and Security in Healthcare Organizations� Glossary� Index�

HUMAN RESOURCE MANAGEMENT, 7EEssential PerspectivesRobert L. Mathis, University of Nebraska at Omaha; John H. Jackson, University of Wyoming; Sean Valentine, University of North Dakota

© 2016, 288pp, Paperback, 9781305115248

Focus on the most important information with a blend of practical concepts and proven practices found in H U M A N R E S O U R C E M A N A G E M E N T : E S S E N T I A L PERSPECTIVES, 7E� To further your success, this concise essentials text by

leading HR authors Robert Mathis, John Jackson, and Sean Valentine reviews today’s most important laws and regulations and addresses the information most often used by HR professionals� Easy to use and economical, the book introduces HR concepts and practices in a format that is applicable for HR professionals and general managers in virtually all industries� New chapter openers place concepts in a strong managerial context, making it easy to understand the importance and impact of the principles you are learning� Timely Internet resources and suggested readings offer clear guidelines for further HR study in the areas that interest you�

CONTENTS

1� HR’s Role, Strategy, and Planning� 2� Equal Employment Opportunity and Discrimination� 3� Workforce, Jobs, and Retention� 4� Staffing: Recruiting and Selection� 5� Talent Management, Training, and Development� 6� Performance Management and Appraisal� 7� Total Rewards and Compensation� 8� Variable Pay, Executive Compensation, and Benefits� 9� Risk Management, Worker Protection, and Employee Relations� 10� Union/Management Relations and Grievances� Glossary� Index�



HUMAN RESOURCE MANAGEMENT, 2EAn Asia EditionLim Ghee Soon, NUS Business School; Robert L. Mathis ; Dr. John H. Jackson , University of Wyoming

© 2016, 610pp, Paperback, 9789814732116

In a globalized economy, students of human resource management (HRM) must not only be knowledgeable a b o u t t h e b e s t a n d universally applicable HRM theories and practices that are available, but also be i n f o r m e d a b o u t t h e contextual conveniences

and limitations that may affect the actual operations of HRM in a specific country or region� HRM is a highly context-bound subject matter because different countries have different laws and regulations governing the employment of their people� A HRM textbook can only be as good as how it has adapted the best theories and practices it has identified to fit the local context� To strike a balance between the ideal scenario and the current state of knowledge dissemination in HRM, we have updated Human Resource Management: An Asia Edition to highlight universally usable HRM theories and practices sourced from leading research and reports that may be applicable to HRM in Asia� In this new edition, we want to show case studies from countries such as Hong Kong, Malaysia, Singapore, and China to facilitate student discussions�

CONTENTS

Preface Acknowledgments Section 1: Nature of Human Resource Management 1� Nature of Human Resource Management 2� Strategic HR Management and Planning 3� Organization/Individual Relations and Retention Section 2: Staffing the Organization 4� Legal Framework of HRM 5� Managing Equal Employment and Diversity 6� Jobs

and Job Analysis 7� Recruiting in Labor Markets 8� Selecting Human Resources Section 3: Developing Human Resources 9� Training Human Resources 10� Talent Management and Development 11� Performance Management and Appraisal Section 4: Compensating Human Resources 12� Total Rewards and Compensation 13� Variable Pay and Executive Compensation 14� Managing Employee benefits Section 5: Managing Employee Relations 15� Risk Management and Worker Protection 16� Employee Rights and Responsibilities 17� Union/Management Relations Index



HUMAN RESOURCE SELECTION, 8ERobert Gatewood, University of Georgia; Hubert S. Feild, Auburn University; Murray Barrick, Texas A&M

© 2016, 736pp, Hardback, 9781305102682

Drawing from the latest research and industry best practices, Gatewood/Feild/B a r r i c k ’ s H U M A N RESOURCE SELECTION, 8E teaches you step-by-step how to develop and implement effective selection programs within your company or organization� Extremely

reader friendly, the book is packed with real-world examples and explains even advanced topics in easy-to-understand language� It details the most important legal, global, and ethical concerns; psychometric measurement concepts; job analysis; predictors of job performance; and criteria measures� It also includes new coverage of social media and the selection process, job performance and analysis, simulation testing, testing for counterproductive work behaviors, and much more�

CONTENTS

PART I: FOUNDATION FOR A SELECTION PROGRAM� 1� An Introduction to Selection� 2� Job Performance Concepts and Measures� 3� Job Analysis in Human Resource Selection� 4� Legal Issues in Selection� 5� Recruitment of Applicants� PART II: MEASUREMENT IN SELECTION� 6� Human Resource (HR) Measurement in Selection� 7� Reliability of Selection Measures� 8� Validity of Selection Procedures� PART III: SELECTION MEASURES� 9� Application Forms and Bio Data Assessments, Training and Experience Evaluations, and Reference Checks� 10� Selection Interview� 11� Ability Tests for Selection� 12� Personality Assessment for Selection� 13� Simulation Tests for Selection� 14� Testing for Counterproductive Work Behaviors� PART IV: USING SELECTION DATA� 15� Strategies for Selection Decision Making�

HUMAN RESOURCE DEVELOPMENT FOR EFFECTIVE ORGANIZATIONSPrinciples and Practices Across National BoundariesGhee Soon Lim, The National University of Singapore; Jon M. Werner, University of Wisconsin-Whitewater; Randy L. DeSimone, Rhode Island College

© 2013, 682pp, Paperback, 9789814455138

H u m a n R e s o u r c e D e v e l o p m e n t ( H R D ) features prominently in the Singapore economy and has been widely hailed as one of the success factors that propelled Singapore to one of the top five economies in the world in terms of gross domestic product

(GDP) per capita on a purchasing power parity basis� Under the national framework of skills upgrading, the Skills Development Levy Act, which came into force in 1979, requires all employers to pay a percentage of the employee’s salary subject to minimum and maximum caps to the Skills Development Fund� Monies in this Fund are then channeled to subsidize approved training programs for targeted employees� In the 2008-2009 global financial crisis, the Fund played a crucial role in stabilizing the economy as it enhanced subsidies for both the training programs as well as the abs ntee payrolls of employees who attended training� With the consistent governmental emphasis on training and development in the past decades, the Singapore workforce has come to view training and development as a natural part of their work and non-work lives� This learning mindset (in both employees and managers) hence sets the workforce apart from those in other economies, and constitutes one of the strategic competitive advantages for the country� As other economies emulate the Singapore model, the country has continued to fine-tune its human development strategy to stay ahead� Within this context, enabling organizations to sharpen their internal human resource systems to take advantage of the learning culture, state support, and the ever-changing



makeup of their employees, become the crucial levers that determine organizational success� Hence, the principles and practices explored in this book can be regarded as a set of “how tos” for human resource development students and practitioners to excel as they take action to transform the workforce for the 21st century�

CONTENTS

Preface Acknowledgements Brief Contents Contents Part 1 Foundations of Human Resource Development Chapter 1 Introduction to Human Resource Development Chapter 2 Influences on Employee Behavior Chapter 3 Learning and HRD Part 2 Framework for Human Resource Development Chapter 4 Assessing HRD Needs Chapter 5 Designing Effective HRD Programs Chapter 6 Implementing HRD Programs Chapter 7 Evaluating HRD Programs Part 3 Human Resource Development Applications Chapter 8 Employee Socialization and Orientation Chapter 9 Skills and Technical Training Chapter 10 Coaching and Performance Management Chapter 11 Employee Counseling and Wellness Services Chapter 12 Career Management and Development Chapter 13 Management Development Chapter 14 Organization Development and Change Chapter 15 HRD and Diversity: Diversity Training and Beyond Glossary Name Index Subject Index

INTERNATIONAL BUSINESS

GLOBAL 4 (WITH GLOBAL ONLINE, 1 TERM (6 MONTHS) PRINTED ACCESS CARD), 4EMike Peng, University of Texas at Dallas

© 2018, 272pp, Paperback, 9781337406826

Through ongoing research into students’ workflows and preferences, GLOBAL from 4LTR Press combines a n e a s y - r e f e r e n c e , paperback textbook with Chapter Review Cards, and a n i n n o v a t i v e o n l i n e experience – al l at an affordable price� New for

this edition, students explore GLOBAL anywhere, anytime, and on most devices with GLOBAL Online! With the intuitive StudyBits™ functionality, students study more effectively and can visually monitor their own progress� Coupled with straightforward course management, assessment, and analytics for instructors, GLOBAL with Online engages students of all generations and learning styles, and integrates seamlessly into your Global Business Course� GLOBAL4 features all-new animated PengAtlas maps, cutting-edge examples, and chapter introduction videos�

CONTENTS

PART I: LAYING FOUNDATIONS� 1� Globalizing Business� 2� Understanding Politics, Laws, & Economics� 3� Emphasizing Cultures, Ethics, & Norms� 4� Leveraging Resources & Capabilities� PART II: ACQUIRING TOOLS� 5� Trading Internationally� 6� Investing Abroad Directly� 7� Dealing with Foreign Exchange� 8� Capitalizing on Global & Regional Integration� PART III: MANAGING AROUND THE WORLD� 9� Growing & Internationalizing the Entrepreneurial Firm� 10� Entering Foreign Markets� 11� Making Alliances & Acquisitions Work� 12� Strategizing, Structuring, &



Learning Around the World� PART IV: BUILDING FUNCTIONAL EXCELLENCE 13� Managing Human Resources Globally� 14� Competing on Marketing & Supply Chain Management 15� Managing Corporate Social Responsibility Globally�

AE GLOBAL BUSINESS, 4EMike Peng, University of Texas at Dallas

© 2017, 644pp, Paperback, 9789814844703

Discover success in global business today with the most strategic approach to internat ional business topics and unique coverage not found in other texts� GLOBAL BUSINESS, 4th Edition, is the first global business book that answers the big question, “What

determines the success and failure of firms around the globe?” Globally renowned scholar and author Mike Peng integrates both an institution-based view and resource-based view in every chapter, bringing an unparalleled continuity and strategic approach to the learning process� The book combines an inviting, conversational style with the latest research and examples that reflect the most recent global developments� A wealth of business cases from Mike Peng and other respected international experts delve into how companies throughout the world have expanded globally� All-new video cases that cover each chapter’s opening case and closing case, world maps that connect geography and culture to business decisions, and unique global debate sections that draw you into cutting-edge international discussions help you learn to think independently and view business challenges from a truly global perspective� With GLOBAL BUSINESS, 4th Edition, you view business through the eyes of a true world citizen and gain the understanding you

need to become an effective manager within today’s global business landscape�

CONTENTS

Part I: LAYING FOUNDATIONS� 1� Globalizing Business� 2� Understanding Formal Institutions: Politics, Laws, and Economics� 3� Emphasizing Informal Institutions: Cultures, Ethics, and Norms� 4� Leveraging Resources and Capabilities� Peng Atlas� Integrative Cases� Part II: ACQUIRING TOOLS� 5� Trading Internationally� 6� Investing Abroad Directly� 7� Dealing With Foreign Exchange� 8� Capitalizing on Global and Regional Integration� Peng Atlas� Integrative Cases� Part III: STRATEGIZING AROUND THE GLOBE� 9� Growing and Internationalizing the Entrepreneurial Firm� 10� Entering Foreign Markets� 11� Managing Global Competitive Dynamics� 12� Making Alliances and Acquisitions Work� 13� Strategizing, Structuring, and Learning Around the World� Peng Atlas� Integrative Cases� Part IV: BUILDING FUNCTIONAL EXCELLENCE� 14� Competing on Marketing and Supply Chain Management� 15� Managing Human Resources Globally� 16� Financing and Governing the Corporation Globally� 17� Managing Corporate Social Responsibility Globally� Peng Atlas� Integrative Cases� Glossary� Name Index� Organization Index� Subject Index�



INTRODUCTION TO GLOBAL BUSINESS, 2EUnderstanding the International Environment & Global Business FunctionsJulian E. Gaspar, Mays Business School, Texas A&M University; James W. Kolari, Mays Business School, Texas A&M University; Richard T. Hise, Mays Business School, Texas A&M University; Leonard Bierman, Mays Business School, Texas A&M University

© 2017, 432pp, Paperback, 9781305501188

T h e g l o b a l b u s i n e s s environment is rapidly changing due to shifts in geopolitical alliances, active s u p p o r t o f g l o b a l international institutions in promoting market-oriented economic reforms, and a d v a n c e s i n t h e development and use of

information technology� INTRODUCTION TO GLOBAL BUSINESS, 2e addresses these challenges by providing a comprehensive analysis of the global business environment and lays the foundation for the functional tools used to better prepare you to manage the global business landscape� The text flows smoothly and clearly from concept to application, asking you to apply those learning skills into real-world personal and professional applications� The specialized author team introduces globalization through unparalleled scholarship and a world-view presentation of the fundamental pil lars of the global business environment -- culture, ethics, economics, and information technology� Ensure that you understand the procedures and concepts you need to know with MindTap for INTRODUCTION TO GLOBAL BUSINESS� MindTap, an online course management and learning system, combines the best of current technology to save time in planning and managing your course and assignments�

CONTENTS

Part I: FOUNDATIONS OF GLOBAL BUSINESS 1� The Rise of Globalization� 2� The Evolution of International Business� 3� Regional Economic Integration� 4� The International Flow of Funds and Exchange Rates� Part II: GLOBAL BUSINESS ENVIRONMENT� 5� The Cultural Environment of Global Business� 6� The Legal, Economic and Political Environment of Global Business� 7� Corruption and Ethics in Global Business� Part III: GLOBAL BUSINESS STRATEGY AND ORGANIZATION� 8� Entry Strategies in Global Business� 9� Control of Global Business� 10� The Organization of Global Business� Part IV: MANAGING GLOBAL BUSINESS� 11� Global Human Resource Management� 12� Global Marketing� 13� Global Operations and Supply-Chain Management� 14� Global Financial Management� 15� Global Accounting and Taxation�



INTERNATIONAL MANAGEMENT

MINDTAP® MANAGEMENT, 1 TERM (6 MONTHS) INSTANT ACCESS FOR CULLEN/PARBOTEEAH’S MULTINATIONAL MANAGEMENT, 7EJohn B. Cullen, Washington State University; K. Praveen Parboteeah, University of Wisconsin - Whitewater

© 2017, NonBook-Disk, 9781305576780

MindTap® Management for C u l l e n / P a r b o t e e a h ’ s Multinational Management, 7th Edition, is the digital learning solution that helps instructors engage and transform today’s students in to c r i t i ca l th inkers � Through paths of dynamic a s s i g n m e n t s a n d

applications that you can personalize, real-time course analytics, and an accessible reader, MindTap helps you turn cookie cutter into cutting edge, apathy into engagement, and memorizers into higher-level thinkers� This edition of MindTap® is also available as a bundle option with the Loose-Leaf Version of Cullen/Parboteeah’s Multinational Management� As an instructor using MindTap you have at your fingertips the right content and unique set of tools curated specifically for your course, all in an interface designed to improve workflow and save time when planning lessons and course structure� The control to build and personalize your course is all yours’, focusing on the most relevant material while also lowering costs for your students� Stay connected and informed in your course through real time student tracking that provides the opportunity to adjust the course as needed based on analytics of interactivity in the course�

CONTENTS

Part I: FOUNDATIONS OF MULTINATIONAL MANAGEMENT� 1� Multinational Management in a Changing World� 2� Culture and Multinational Management� 3� The Institutional Context of Multinational Management� 4� Managing Ethical and Social Responsibility Challenges in Multinational Companies� Part II: STRATEGY CONTENT AND FORMULATION FOR MULTINATIONAL COMPANIES� 5� Strategic Management in the Multinational Company: Content and Formulation� 6� Multinational and Entry-Mode Strategies: Content and Formulation� 7� Small Businesses and International Entrepreneurship: Overcoming Barriers and Finding Opportunities� Part III: MANAGEMENT PROCESSES IN STRATEGY IMPLEMENTATION: DESIGN CHOICES FOR MULTINATIONAL COMPANIES� 8� Organizational Designs for Multinational Companies� 9� International Strategic Alliances: Design and Management� 10� Multinational E-Commerce: Strategies and Structures� Part IV: STRATEGY IMPLEMENTATION FOR MULTINATIONAL COMPANIES: HUMAN RESOURCE MANAGEMENT� 11� International Human Resource Management� 12� HRM in the Local Context: Knowing When and How to Adapt� Part V: STRATEGY IMPLEMENTATION FOR MULTINATIONAL COMPANIES: INTERACTION PROCESSES� 13� International Negotiation and Cross-Cultural Communication� 14� Motivation in Multinational Companies� 15� Leadership and Management Behavior in Multinational Companies� 16� Teams and Knowledge Management in Multinational Corporations�



MINDTAP® MANAGEMENT, 1 TERM (6 MONTHS) INSTANT ACCESS FOR PENG’S GLOBAL STRATEGY, 4EMike Peng, University of Texas at Dallas

© 2017, NonBook-Disk, 9781305577015

MindTap® Management for Peng’s Global Strategy, 4th Edition, is the digital learning s o l u t i o n t h a t h e l p s instructors engage and transform today’s students in to c r i t i ca l th inkers � Through paths of dynamic a s s i g n m e n t s a n d applications that you can

personalize, real-time course analytics, and an accessible reader, MindTap helps you turn cookie cutter into cutting edge, apathy into engagement, and memorizers into higher-level thinkers� This edition of MindTap® is also available as a bundle option with the Loose-Leaf Version of Peng’s Global Strategy� As an instructor using MindTap you have at your fingertips the right content and unique set of tools curated specifically for your course, all in an interface designed to improve workflow and save time when planning lessons and course structure� The control to build and personalize your course is all yours’, focusing on the most relevant material while also lowering costs for your students� Stay connected and informed in your course through real time student tracking that provides the opportunity to adjust the course as needed based on analytics of interactivity in the course�

CONTENTS

Global Literacy Pre-Course Assessment� PART I: FOUNDATIONS OF GLOBAL STRATEGY� Strategizing Around the Globe� Managing Industry Competition� Leveraging Resources and Capabilities� Emphasizing Institutions, Cultures, and Ethics� PART II: BUSINESS-LEVEL STRATEGIES� Growing and Internationalizing the Entrepreneurial Firm� Entering Foreign Markets� Making Strategic

Alliances and Networks Work� Managing Global Competitive Dynamics� PART III: CORPORATE-LEVEL STRATEGIES� Diversifying and Managing Acquisitions Globally� Strategizing, Structuring, and Learning Around the World� Governing the Corporation Around the World� Strategizing with Corporate Social Responsibility� Cases� Business Insights� Group Project� Global Literacy Post-Course Assessment�

LEADERSHIP

MINDTAP MANAGEMENT, 1 TERM (6 MONTHS) INSTANT ACCESS FOR DUBRIN’S LEADERSHIP: RESEARCH FINDINGS, PRACTICE, AND SKILLS, 9EAndrew J. DuBrin, Rochester Institute of Technology

© 2019, NonBook-Disk, 9781337620208

MindTap Management for DuBr in ’ s Leadersh ip : R e s e a r c h F i n d i n g s , Practice, and Skills, 9th Edition helps you learn on your terms� INSTANT A C C E S S I N Y O U R POCKET� Take advantage of the MindTap Mobile App to learn on your terms�

Read or listen to textbooks and study with the aid of instructor notifications, flashcards, and practice quizzes� MINDTAP HELPS YOU CREATE YOUR OWN POTENTIAL� GEAR UP FOR ULTIMATE SUCCESS� Track your scores and stay motivated toward your goals� Whether you have more work to do or are ahead of the curve, you’ll know where you need to focus your efforts� And the MindTap Green Dot “P” will charge your confidence along the way� MINDTAP HELPS YOU OWN YOUR PROGRESS� MAKE YOUR TEXTBOOK YOURS� No one knows what works for you better than you� Highlight key text, add notes, and create custom flashcards� When it’s time to study, everything



you’ve flagged or noted can be gathered into a guide you can organize�

CONTENTS

1� The Nature and Importance of Leadership� 2� Traits, Motives, and Characteristics of Leaders� 3� Charismatic and Transformational Leadership� 4� Leadership Behaviors, Attitudes, and Styles� 5� Contingency and Situational Leadership� 6� Leadership Ethics and Social Responsibility� 7� Power, Politics, and Leadership� 8� Influence Tactics of Leaders� 9� Developing Teamwork� 10� Motivation and Coaching Skills� 11� Creativity, Innovation, and Leadership� 12� Communication and Conflict Resolution Skills� 13� Strategic Leadership and Knowledge Management� 14� International and Culturally Diverse Aspects of Leadership� 15� Leadership, Development, and Succession�

THE LEADERSHIP EXPERIENCE, 7ERichard L. Daft, Vanderbilt University

© 2018, 528pp, Paperback, 9781337102278

Master the critical leadership s k i l l s a n d s o l i d understanding of theory needed to become an effective business leader in today’s turbulent times with T H E L E A D E R S H I P E X P E R I E N C E , 7 E � Acclaimed author Richard Daft helps you explore the

latest thinking in leadership theory and contemporary practices at work within organizations throughout the world� You’ll examine emerging topics, including enhancement of emotional intelligence, leadership vision and courage, and leadership of virtual teams, and you’ll connect those topics to recent world events such as ethical scandals, leader successes and mistakes, and political turmoil� Packed with memorable examples and unique insights into actual leadership decisions, this full-color text includes crisp, clear visuals to reinforce the book’s engaging presentation� This edition’s proven applications, specifically designed for today’s leadership theory and applications course, and a solid foundation grounded in established scholarly research make the topic of leadership come alive� In addition, THE LEADERSHIP EXPERIENCE is available with MindTap, an integrated text and online learning solution that enhances understanding of course content and offers opportunities to extend learning�

CONTENTS

Part I: INTRODUCTION TO LEADERSHIP� 1� What Does It Mean to Be a Leader? Part II: RESEARCH PERSPECTIVES ON LEADERSHIP� 2� Traits, Behaviors, and Relationships� 3� Contingency Approaches to Leadership� Part III: THE PERSONAL SIDE OF LEADERSHIP� 4� The Leader as an Individual� 5� Leadership Mind and Heart� 6� Courage and Moral Leadership� 7� Followership�



Part IV: THE LEADER AS A RELATIONSHIP BUILDER� 8� Motivation and Empowerment� 9� Leadership Communication� 10� Leading Teams� 11� Developing Leadership Diversity� 12� Leadership Power and Influence� Part V: THE LEADER AS A SOCIAL ARCHITECT� 13� Creating Vision and Strategic Direction� 14� Shaping Culture and Values� 15� Leading Change�

THE LEADERSHIP EXPERIENCE IN ASIA, 2ELim Ghee Soon, NUS Business School; Richard L. Daft , Vanderbilt University

© 2017, 560pp, Paperback, 9789814773539

The Leadership Experience in Asia, Second Edition a d o p t s t h e l e a d e r ’ s perspective in exploring diverse approaches to l e a d i n g a l l t y p e s o f o rgan iza t ions in As ia effectively, with special emphasis on the ways in which leaders in Asia may

benefit from using tested concepts and theories that have been proven to be valid in the West� The indigenous element of this Asian edition brings concepts and practices as can be found in Asian organizations to the attention of individual leaders in Asia� Learners will benefit most from this book if they complete all the assessment tools displayed across the various chapters and use the self-profiling results to reflect on their standing against the concepts and theories expounded in the respective chapters� They will learn most effectively if they can relate the contents of the chapters to their past, present, and future or potential places of work�

CONTENTS

Preface Acknowledgments 1� What Does It Mean to Be a Leader? 2� Traits, Behaviors, and Relationships 3� Contingency Approaches to Leadership 4� The Leader as an Individual 5� Leadership Mind and Emotion 6� Courage and Moral Leadership 7� Followership 8� Motivation and Empowerment 9� Leadership Communication 10� Leading teams 11� Developing Leadership Diversity 12� Leadership Power and Influence 13� Creating Vision and Strategic Direction 14� Shaping Culture and Values 15� Leading Change References Index

LEADERSHIP, 6ETheory, Application, & Skill DevelopmentRobert N. Lussier, Springfield College; Christopher F. Achua, University of Virginia’s College at Wise

© 2016, 528pp, Paperback, 9781285866352

T h e m o s t p r a c t i c a l leadership textbook on the market, LEADERSHIP 6e uses a un ique th ree-pronged approach to teach leadership concepts and t h e o r y � T h e a u t h o r s combine traditional theory with cutting-edge leadership t o p i c s i n a c o n c i s e

presentation packed with real-world examples� The text puts students in the leadership role, engaging them in applying the concepts and providing step-by-step behavior models for effectively handling leadership functions�

CONTENTS

Part I: INDIVIDUALS AS LEADERS� 1� Who Is a Leader and What Skills Do Leaders Need? 2� Leadership Traits and Ethics� 3� Leadership Behavior and Motivation� 4� Contingency Leadership Theories� 5� Influencing: Power, Politics, Networking, and Negotiation� Part II: TEAM LEADERSHIP� 6� Communication, Coaching, and Conflict Skills�



7� Leader-Member Exchange and Followership� 8� Team Leadership and Self-Managed Teams� Part III: ORGANIZATIONAL LEADERSHIP� 9� Charismatic and Transformational Leadership� 10� Leadership of Culture, Ethics, and Diversity� 11� Strategic Leadership and Change Management� 12� Crisis Leadership and the Learning Organization� Appendix: Leadership and Spirituality in the Workplace�

MILITARY LEADERSHIP IN THE 21ST CENTURYScience and PracticeDr. Kim-Yin Chan, Nanyang Technological University; Dr. Star Soh, Nanyang Technological University; Regena Ramaya

© 2011, Paperback, 9789814352642

Military Leadership in the 21st Century a ims to provide junior commanders or ent ry- level mi l i tary officers with an introductory-level appreciation of the key concepts and issues related to military leadership from a social-behavioral science perspect ive� The book

focuses on “direct-level” or “team leadership”� It has three main themes: (1) the human dimension of military operations and organization; (2) the main approaches to direct or team-level leadership, including the trait-approach, values or ethical leadership, and leadership styles and behaviors; and (3) the challenges of leadership in 21st century military operations, organizations, and, the 21st century military profession� Besides learning key leadership-related concepts and issues, readers are also introduced to key events, institutions and social-behavioral scientific research programs that have shaped contemporary military leadership doctrines and systems�

CONTENTS

1� The Science and Practice of Military Leadership� 2� Challenges and Stress in Military Operations� 3� Soldier Performance: The Psychology of Human Behavior in Combat� 4� Understanding Soldier Motivation and Morale� 5� Military Leaders: Born or Made? 6� Military Leadership: A Matter of Styles or Values? 7� Science and Practice of Leading Military Teams� 8� Leading Military Teams for Adaptive Performance in Complex Environments� 9� Leading in Hierarchical, Learning Military Organizations� 10� Leading in the 21st Century Profession of Arms�

ORGANIZATIONAL BEHAVIOR NEW EDITION

AE ORGANIZATIONAL BEHAVIOR: MANAGING PEOPLE AND ORGANIZATIONS, 13ERicky W. Griffin, Texas A&M University; Jean M. Phillips; Stanley M. Gully, Penn State University

© 2020, 608pp, Paperback, 9789814866323

Gr i f f in /Ph i l l ips /Gul ly ’s a p p l i e d a p p r o a c h i n O R G A N I Z A T I O N A L BEHAVIOR: MANAGING P E O P L E A N D ORGANIZATIONS, 13E b a l a n c e s c l a s s i c management ideas with t o d a y ’ s m o s t r e c e n t organizational behavior

developments and trends� Your students learn to think and act like successful managers as this edition examines the fundamentals of employee behavior� Numerous learning features, including clear explanations of key terms, evaluations of the latest research findings and chapter-opening Real-World Challenges create a reader-friendly approach� Memorable examples from well-known organizations



complement the book’s in-chapter organizational cases, end-of-chapter exercises, self-assessments, video cases and exercises� Students focus on OB’s most pressing issues and learn to develop practical solutions as they develop the skills, tools and resources to compete effectively within the world of organizational change�

CONTENTS

Part I: INTRODUCTION TO ORGANIZATIONAL BEHAVIOR� 1� An overview of organizational behavior� 2� The changing environment of organizations� Part II: INDIVIDUAL BEHAVIORS AND PROCESSES IN ORGANIZATIONS� 3� Individual characteristics� 4� Individual values, perceptions, and reactions� 5� Motivating behavior� 6� Motivating behavior with work and rewards� Part III: SOCIAL AND GROUP PROCESSES IN ORGANIZATIONS� 7� Groups and teams� 8� Decision making and problem solving� 9� Communication� 10� Conflict and negotiation� Part IV: LEADERSHIP AND INFLUENCE PROCESSES IN ORGANIZATIONS� 11� Traditional leadership approaches� 12� Modern leadership approaches� 13� Power, influence, and politics� Part V: ORGANIZATIONAL PROCESSES AND CHARACTERISTICS� 14� Organization structure and design� 15� Organization culture� 16� Change management�

NEW EDITION

ORGB (WITH MINDTAP 1 TERM PRINTED ACCESS CARD), 6EDebra Nelson, Oklahoma State University; James Campbell Quick, The University of Texas at Arlington

© 2020, 368pp, Paperback, 9781337407816

Lea rn Organ iza t i ona l Behavior YOUR Way with ORGB! ORGB’s easy-re fe rence , paperback textbook presents course content through visually engaging chapters as well as Chapter Review Cards that consolidate the best review material into a ready-

made study tool� With the textbook or on its own, ORGB Online allows easy exploration of ORGB anywhere, anytime--including on your device! Collect your notes, browse interactive content and create StudyBits as you go to remember what’s important� Then, either use preset study resources or personalize the product through easy-to-use tags and filters to prioritize your study time� Make and review flashcards, review related content and track your progress with Concept Tracker--all in one place and at an affordable price!

CONTENTS

Part I: INTRODUCTION� 1� Organizational Behavior and Opportunity� 2� Challenges for Managers� Part II: INDIVIDUAL PROCESSES AND BEHAVIOR� 3� Personality, Perception, and Attribution� 4� Attitudes, Emotions, and Ethics� 5� Motivation at Work� 6� Learning and Performance Management� 7� Stress and Well-Being at Work� Part III: INTERPERSONAL PROCESSES AND BEHAVIOR� 8� Communication� 9� Work Teams and Groups� 10� Decision Making by Individuals and Groups� 11� Power and Political Behavior� 12� Leadership and Followership� 13� Conflict and Negotiation� Part IV: ORGANIZATIONAL PROCESSES AND STRUCTURE� 14� Jobs and the Design of Work�



15� Organizational Design and Structure� 16� Organizational Culture� 17� Career Management� 18� Managing Change� Notes� Index�

NEW EDITION

THE PSYCHOLOGY OF WORK AND ORGANISATIONS, 3EStephen A. Woods, University of Liverpool Management School; Michael A. West, Lancaster University Management School

© 2020, 544pp, Hardback, 9781473767171

Now in its third edition, Woods and West’s The Psychology of Work and Organizations provides students with a complete i n t r o d u c t i o n t o h o w psychology can help us to better understand the world of work and to change it for the better� Work psychology

has the potential to help people be more productive and prosperous in their jobs, to derive joy from work, flourish rather than languish as a result of their work lives, and to ensure the effectiveness and adaptability of work organizations� Ensuring organizations support environmental concerns, enable positive approaches to equality, diversity and inclusion, and achieve the benefits of new technologies are key themes of this new edition� The authors address these issues with an engaging, optimistic and very accessible approach�

CONTENTS

1 INTRODUCTION PART ONE - FOUNDATIONS O F W O R K A N D O R G A N I Z A T I O N A L PSYCHOLOGY 2 INDIVIDUAL DIFFERENCES AT WORK 3 ATTITUDES AND BEHAVIOUR IN ORGANIZATIONS 4 MOTIVATION AT WORK PART TWO - PROFESSIONAL PRACTICE OF WORK AND ORGANIZATIONAL PSYCHOLOGY 5 RECRUITMENT AND SELECTION 6 LEARNING, TRAINING AND DEVELOPMENT 7

PERFORMANCE MANAGEMENT 8 CAREERS AND CAREER MANAGEMENT 9 SAFETY, STRESS AND HEALTH AT WORK PART THREE - ORGANIZATIONS 10 ORGANIZATIONS: STRATEGY AND STRUCTURE 11 LEADERSHIP IN ORGANIZATIONS 12 TEAMS AND TEAMWORK 13 ORGANIZATIONAL CULTURE, CLIMATE AND CHANGE 14 THE PSYCHOLOGY OF WORK AND ORGANIZATIONS

ORGANIZATIONAL BEHAVIOR: AN ASIAN PERSPECTIVELim Ghee Soon, Chia Wai Yin Audrey, Wu Pei Chuan, all of The National University of Singapore; Ricky W. Griffin, Texas A & M University; Jean M. Phillips, Stanley M. Gully, both of Penn State University

© 2019, 668pp, Paperback, 9789814846882

The world of the 21st Century is undergoing rapid transformation on all fronts� This “tsunamilike” change in momentum is bes t e x e m p l i f i e d b y t h e digitalization of everything, which is affecting all aspects of people and organizations around the wor ld and

quickening the felt effects of critical events taking place anywhere around the globe� What challenges does the external environment pose to the organization and the people working in it? Which aspects of the organization and its people should managers pay attention to, and act on given the dynamics going on in the rea l world? What should managers consider when making the necessary changes to their or ganizations, which invariably affect the people working in it and in many cases, even require their concurrence? What are the principles and contingencies that managers must bear in mind in order to systematically size up the necessary changes and implement them effectively



in their organizations? These are some of the questions that this book attempts to answer� This book presents a set of relevant theories complete with actual examples of good practices that have been used by real-world managers, especially those in Asia, to shed light on the effective management of people and organizations in a turbulent, connected world� Key aspects or people and organizations addressed include indiv idual cha rac te r i s t i c s , mo t i va t i on , t eamwork , communication, culture, leadership, conflict, negotiation, decision making, structure and design, and change�

CONTENTS

About the Authors • About the Adaptors • Contributors Preface • Acknowledgments PART 1 INTRODUCTION TO ORGANIZATIONAL B E H A V I O R C H A P T E R 1 A n O v e r v i e w of Organizational Behavior CHAPTER 2 The Changing Environment of Organizations PART 2 INDIVIDUAL BEHAVIORS AND PROCESSES IN ORGANIZATIONS CHAPTER 3 Individual Characteristics CHAPTER 4 Individual Values, Perceptions, and Reactions CHAPTER 5 Motivating Behavior CHAPTER 6 Motivating Behavior with Work and Rewards PART 3 SOCIAL AND GROUP PROCESSES IN ORGANIZATIONS CHAPTER 7 Groups and Teams CHAPTER 8 Decision Making and Problem Solving CHAPTER 9 Communication CHAPTER 10 Managing Conflict and Negotiating PART 4 LEADERSHIP AND INFLUENCE PROCESSES IN ORGANIZATIONS CHAPTER 11 Traditional Leadership Approaches CHAPTER 12 Contemporary Views of Leadership in Organizations CHAPTER 13 Power, Influence, and Politics PART 5 ORGANIZATIONAL PROCESSES AND CHARACTERISTICS CHAPTER 14 Organizational Structure and Design CHAPTER 15 Organizational Culture CHAPTER 16 Organization Change and Change Management Name Index • Company Index • Subject Index

ORGANIZATIONAL DEVELOPMENT AND CHANGE

NEW EDITION

ORGANISATIONAL CHANGE, 7EDianne Waddell, Deakin University (Retired); Andrew Creed, Deakin University; Thomas G. Cummings, University of Southern California; Christopher G. Worley

© 2020, 592pp, Paperback, 9780170424448

Organisat ion Change: D e v e l o p m e n t a n d Transformation looks at the d e v e l o p m e n t o f organisations and the ways organisations evolve to reflect what’s going on around them, as well as ways you can approach this transformation� The text

also discusses the future directions of change management, and why gaining a competitive advantage is the goal of many organisations� To emphasise the relationship between theory to practice, this text provides 10 local and international case studies, descriptions from practitioners and a range of online cases�

CONTENTS

Part 1: Introduction 1� Introduction Part 2: The environment of change 2� Understanding change 3� Leadership and the role of the change agent 4� Managing resistance and organisational culture 5� The process of organisational change Part 3: Organisation development 6� Organisation development and continuous change 7� Organisation development interventions: people and process 8� Organisation development interventions: strategy and structure Part 4: Organisation transformation 9� Organisation transformation and change 10� Change in a chaotic and unpredictable environment 11� Competitive and collaborative strategies Part 5: The future of change management 12� Organisation development for economic, ecological and social



outcomes 13� Future directions: change in a global setting Part 6: Integrative case studies

AE ORGANIZATION DEVELOPMENT AND CHANGE, 11EThomas G. Cummings, University of Southern California; Christopher G. Worley

© 2019, 816pp, Paperback, 9789814834698

MindTap Management for C u m m i n g s / W o r l e y ’ s Organization Development and Change, 11th Edition is the digital learning solution that powers students from memorization to mastery� It gives you complete control of your course--to provide engag ing con ten t , t o

challenge every individual and to build their confidence� Empower students to accelerate their progress with MindTap� MindTap: Powered by You� MindTap gives you complete ownership of your content and learning experience� Customize the interactive syllabi, emphasize the most important topics and add your own material or notes in the ebook� The Cummings/Worley MindTap includes such options as a 15-question quiz covering key concepts for each chapter, questions on each chapter’s applications features, and additional questions on selected cases from each part�

CONTENTS

1� General Introduction to Organization Development� Par t I : OVERVIEW OF ORGANIZATION DEVELOPMENT� 2� The Nature of Planned Change� 3� The Organization Development Practitioner� Part II: THE PROCESS OF ORGANIZATION DEVELOPMENT� 4� Entering and Contracting� 5� Diagnosing� 6� Collecting, Analyzing, and

Feeding Back Diagnost ic Information� 7� Designing Interventions� 8� Managing Change� 9� Evaluating and Reinforcing Organization Development Interventions� CASES� Part III: HUMAN PROCESS INTERVENTIONS� 10� Interpersonal and Group Process Approaches� 11� Organization Process Approaches� CASES� Part IV: TECHNOSTRUCTURAL INTERVENTIONS� 12� Employee Involvement� 13� Work Design� CASES� Part V: HUMAN RESOURCE INTERVENTIONS� 14� Performance Management� 15� Talent Management� 16� Workforce Diversity and Wellness� CASES� Part VI: STRATEGIC CHANGE INTERVENTIONS� 17� Transformational Change� 18� Continuous Change� 19� Transorganizational Change� 20� Organization Development for Economic, Ecological, and Social Outcomes� 21� Future Directions in Organization Development� CASES�



ORGANIZATION THEORY NEW EDITION

ORGANIZATION THEORY & DESIGN, 13ERichard L. Daft, Vanderbilt University

© 2021, 688pp, Hardback, 9780357445143

D i s c o v e r t h e m o s t progressive thinking about organizations today as acclaimed author Richard Daf t ba lances recent , innovative ideas with proven c l a s s i c t h e o r i e s a n d effective business practices� D a f t ’ s b e s t - s e l l i n g ORGANIZATION THEORY

AND DESIGN presents a captivating, compelling snapshot of contemporary organizations and the concepts driving their success� Learn about the design of new organizational forms, such as platform-based digital organizations (Amazon, Uber, Facebook) and dual-purpose organizations that provide self-sustaining social welfare benefits to society� Recognized as one of the most systematic, well-organized texts in the market, the 13th edition of ORGANIZATION THEORY AND DESIGN helps both current and future managers thoroughly prepare for the challenges of today’s business world� This revision showcases some of the most current examples and research alongside time-tested principles� Readers see how many of today’s well-known organizations thrive amidst a rapidly changing, highly competitive international environment� New learning features provide opportunities for readers to apply concepts and refine personal business skills and insights�

CONTENTS

PART I: INTRODUCTION TO ORGANIZATIONS� 1� Organizations and Organization Theory� PART II: ORGANIZATIONAL PURPOSE AND STRUCTURAL DESIGN� 2� Strategy, Organization Design, and Effectiveness� 3� Fundamentals of Organization Structure� PART III: OPEN SYSTEM DESIGN ELEMENTS� 4� The External Environment� 5� Interorganizational Relationships� 6� Designing Organizations for the International Environment� 7� Designs for Social Impact: Dual-Purpose Organizations, Corporate Sustainability, and Ethics PART IV: INTERNAL DESIGN ELEMENTS� 8� Manufacturing and Service Technologies� 9� Designs for Digital Organizations and Big Data� 10� Organization Size, Life Cycle, and Decline� PART V: MANAGING DYNAMIC PROCESSES� 11� Organizational Culture and Control� 12� Innovation and Change� 13� Decision-Making Processes� 14� Conflict, Power, and Politics� Integrative Cases� Glossary� Name Index�



AE ORGANIZATION THEORY AND DESIGN, 12ERichard L. Daft, Vanderbilt University

© 2016, 688pp, Paperback, 9789814834292

Introduce your students to the most p rogress ive thinking about organizations today as acclaimed author Richard Daft balances recent, innovative ideas with proven classic theories and effective business practices� Daft’s best-selling ORGANIZATION THEORY

AND DESIGN presents a captivating, compelling snapshot of contemporary organizations and the concepts driving their success� Recognized as one of the most systematic, well-organized texts in the market, the 12th edition of ORGANIZATION THEORY AND DESIGN helps current and future managers thoroughly prepare for the challenges they are certain to face in today’s business world� This revision showcases some of today’s most current examples and research alongside time-tested principles� Students see how many of today’s well-known organizations have learned to cope and even thrive amidst a rapidly changing, highly competitive international environment� Featured organizations include BP, Disney/Pixar, Volvo, Barnes & Noble, and Cisco Systems� Organization studies, proven cases, and illustrations provide the insights necessary to better understand modern organizations, while new and proven learning features give your students opportunities to apply concepts and refine their personal business skills and insights�

CONTENTS

PART I: INTRODUCTION TO ORGANIZATIONS� 1� Organizations and Organization Theory� PART II: ORGANIZATIONAL PURPOSE AND STRUCTURAL DESIGN� 2� Strategy, Organization Design, and Effectiveness� 3� Fundamentals of Organization Structure� PART III: OPEN SYSTEM DESIGN ELEMENTS� 4� The External Environment� 5� Interorganizational Relationships� 6� Designing Organizations for the International Environment� PART IV: INTERNAL DESIGN ELEMENTS� 7� Manufacturing and Service Technologies� 8� Using Information Technology for Control and Coordination� 9� Organization Size, Life Cycle, and Decline� PART V: MANAGING DYNAMIC PROCESSES� 10� Organizational Culture and Ethical Values� 11� Innovation and Change� 12� Decision-Making Processes� 13� Conflict, Power, and Politics� Integrative Cases� Glossary� Name Index�



PRINCIPLES OF MANAGEMENT NEW EDITION

AE UNDERSTANDING MANAGEMENT, 11ERichard L. Daft, Vanderbilt University; Dorothy Marcic, Columbia University

© 2020, 656pp, Paperback, 9789814866347

P repa re s tuden ts fo r management success as Daf t /Marc ic ’s market -leading UNDERSTANDING M A N A G E M E N T , 1 1 E i n t e g r a t e s c l a s s i c management principles with today’s latest management ideas� Acclaimed authors Richard Daft and Dorothy

Marcic focus on management and entrepreneurial issues within small to midsize companies -- where most students begin their careers -- in addition to addressing issues in today’s larger global enterprises� Students study best practices in management as they build practical skills for future or current careers� Memorable examples and numerous skill-building and application exercises packed into every chapter deepen understanding and help students refine management abilities� This streamlined edition closely examines how change demands innovation and how innovation requires forward-thinking and f lexible leaders and organizations� A complete support package with high-impact digital options, including MindTap and Write Experience, helps you prepare students to seize business opportunities and lead change�

CONTENTS

Part I: INTRODUCTION� 1� The World of Innovative Management� Part II: THE ENVIRONMENT� 2� The Environment and Corporate Culture� 3� Managing in a Global Environment� 4� Managing Ethics and

Social Responsibility� Part III: PLANNING� 5� Planning and Goal Setting� 6� Managerial Decision Making� Part IV: ORGANIZING� 7� Designing Organization Structure� 8� Managing Change and Innovation� 9� Managing Human Resources and Diversity� Part V: LEADING� 10� Understanding Individual Behavior� 11� Leadership� 12� Motivating Employees� 13� Managing Communication� 14� Leading Teams� Part VI: CONTROLLING� 15� Managing Quality and Performance�

NEW EDITION

MGMT4, 4EChuck Williams, Butler University; Alan McWilliams, Victoria University, Australia; Rob Lawrence, College of Business, Victoria University; Wahed Waheduzzaman, Swinburne University of Technology

© 2020, 376pp, Paperback, 9780170427371

MGMT4 is a highly visual and engaging resource that t a k e s a n i n n o v a t i v e approach to learning� It gives you concise, complete coverage of the subject and wil l help you learn the principles of management� MGMT4 is supported by online learning tools which

provide you with the resources you need to succeed in your introductory management course� New, print versions of this book come with bonus online study tools on the MindTap platform� If you would prefer a digital-only option, purchase MindTap for MKTG4� When you purchase MindTap you receive all the online study tools along with the eBook version of your textbook� Plus, take course materials with you – anytime, anywhere on the Cengage Mobile app! Your instructor will provide you with a course key to unlock MindTap�



CONTENTS

PART 1: INTRODUCTION TO MANAGEMENT 1� Management 2� History of management 3� Organisational environments and cultures 4� Ethics and social responsibility PART 2: PLANNING 5� Planning and decision making 6� Organisational strategy 7� Innovation and change 8� Global management PART 3: ORGANISING 9� Designing adaptive organisations 10� Managing teams 11� Managing people: human resource management PART 4: LEADING 12� Motivation 13� Leadership 14� Managing communication PART 5: CONTROLLING 15� Control 16� Managing information 17� Managing service and manufacturing operations

AE FUNDAMENTALS OF MANAGEMENT, 9ERicky Griffin, Texas A&M University

© 2019, 480pp, Paperback, 9789814834438

MindTap Management for Griffin’s Fundamentals of Management, 9th Edition is the digital learning solution that powers students from memorization to mastery� It gives you complete control of your course—to provide engag ing con ten t , t o challenge every individual,

and to build their confidence� Empower students to accelerate their progress with MindTap� MindTap: Powered by You� MindTap gives you complete ownership of your content and learning experience� Customize the interactive syllabi, emphasize the most important topics, and add your own material or notes in the eBook� The outcome-driven application helps you challenge every student, build their confidence, and empower them to be unstoppable� Students can synchronously work together on experiential exercises to create videos,

write papers, deliver presentations and more� Interactive Self Assessments help engage students by helping them make personal connections to the content presented in the chapter� Our homework solution allows students to think and act like managers� Our adaptive learning solution provides customized questions, text, and video resources based on student proficiency�

CONTENTS

Part I: AN INTRODUCTION TO MANAGEMENT� 1� Understanding the Manager’s Job� 2� The Environment of Organizations and Managers� Part II: PLANNING� 3� Planning and Strategic Management� 4� Managing Decision Making� 5� Entrepreneurship and New Venture Management� Part III: ORGANIZING� 6� Organization Structure and Design� 7� Organization Change and Innovation� 8� Managing Human Resources in Organizations� Part IV: LEADING� 9� Basic Elements of Individual Behavior in Organizations� 10� Managing Employee Motivation and Performance� 11� Leadership and Influence Processes� 12� Communication in Organizations� 13� Managing Work Groups and Teams� Part V: CONTROLLING� 14� Basic Elements of Control� 15� Managing Operations, Quality, and Productivity�



MGMT (WITH MINDTAP PRINTED ACCESS CARD), 11EChuck Williams, Butler University

© 2019, 448pp, Paperback, 9781337407465

Learn Management YOUR Way with MGMT! MGMT’s easy-reference, paperback textbook presents course content through visually-engaging chapters as well as Chapter Review Cards that consolidate the best review material into a ready-made study tool� With the

textbook or on its own, MGMT MindTap allows you to learn on your terms� Read or listen to textbooks and study with the aid of instructor notifications, flashcards and practice quizzes� Track your scores and stay motivated toward your goals� Whether you have more work to do or are ahead of the curve, you’ll know where you need to focus your efforts� And the MindTap Green Dot will charge your confidence along the way� When it’s time to study, everything you’ve flagged or noted can be gathered into a guide you can organize�

CONTENTS

Part I: INTRODUCTION TO MANAGEMENT� 1� Management� 2� The History of Management� 3� Organizational Environments and Cultures� 4� Ethics and Social Responsibility� Part II: PLANNING� 5� Planning and Decision Making� 6� Organizational Strategy� 7� Innovation and Change� 8� Global Management� Part III: ORGANIZING� 9� Designing Adaptive Organizations� 10� Managing Teams� 11� Managing Human Resource Systems� 12� Managing Individuals and a Diverse Work Force� Part IV: LEADING� 13� Motivation� 14� Leadership� 15� Managing Communication� Part V: CONTROLLING� 16� Control� 17� Managing Information� 18� Managing Service and Manufacturing Operations� Endnotes� Index� Student/Instructor Review Cards�

AE MANAGEMENT, 13ERichard L. Daft, Vanderbilt University

© 2018, 784pp, Paperback, 9789814834445

MindTap Management for Daft’s Management, 13th Edition, is the digital learning s o l u t i o n t h a t h e l p s instructors engage and transform today’s students into critical thinkers with the ultimate goal of getting students to THINK and ACT like managers� Through

paths of dynamic assignments and applications that you can personalize, real-time course analytics, and an accessible reader, MindTap helps you turn cookie-cutter into cutting-edge, apathy into engagement, and memorizers into higher-level thinkers� Our adaptive learning solution provides customized questions, text, and video resources based on student proficiency� Priced to please students and administrators, this solution will help you develop the next generation of managers� As an instructor using MindTap, you have at your fingertips the right content and unique set of tools curated specifically for your course, all in an interface designed to improve workflow and save time when planning lessons and course structure� The control to build and personalize your course is all yours, focusing on the most relevant material while also lowering costs for your students� Stay connected and informed in your course through real-time student tracking that provides the opportunity to adjust the course as needed based on analytics of interactivity in the course�

CONTENTS

PART 1: INTRODUCTION TO MANAGEMENT� 1� The World of Innovative Management� 2� The Evolution of Management Thinking� PART 2: THE ENVIRONMENT OF MANAGEMENT� 3� The Environment and Corporate Culture� 4� Managing



in a Global Environment� 5� Managing Ethics and Social Responsibility� 6� Managing Start-Ups and New Ventures� PART 3: PLANNING� 7� Planning and Goal Setting� 8� Strategy Formulation and Execution� 9� Managerial Decision Making� PART 4: ORGANIZING� 10� Designing Organization Structure� 11� Managing Change and Innovation� 12� Managing Human Talent� 13� Managing Diversity� PART 5: LEADING� 14� Understanding Individual Behavior� 15� Leadership� 16� Motivating Employees� 17� Managing Communication� 18� Leading Teams� PART 6: CONTROLLING� 19� Managing Quality and Performance� Appendix: Managing the Value Chain� Glossary� Name Index� Company Index� Subject Index�

FUNDAMENTALS OF MANAGEMENT, 6EDanny Samson, University of Melbourne; Timothy Donnet, Queensland University of Technology; Richard L. Daft, Vanderbilt University

© 2018, 720pp, Paperback, 9780170388443

This book gives the reader a realistic perspective of what management is and what managers really do� M a n a g e m e n t a s a profession is dynamic, challenging and exciting for those who who want to excel� Each day brings new and often unanticipated

challenges� Learning and innovation are keys to success� You’ll learn practical management and leadership ski l ls alongside contemporary management theory, by experiencing real situations and working out solutions to many challenging issues� Each new print book includes access to online Student Resources CourseMate Express and Search Me! Management� Aplia is also available for this title: ask your lecturer for more information�

CONTENTS

PART 1: INNOVATIVE MANAGEMENT FOR A CHANGING WORLD 1 The changing world of management A1 Appendix to Chapter 1 The evolution of management thinking PART 2: THE ENVIRONMENT OF MANAGEMENT 2 The environment and corporate culture 3 Managing in a global environment 4 Ethics, social responsibility and sustainable development PART 3: PLANNING 5 Organisational planning and goal setting 6 Strategy formulation and implementation A6 Appendix to Chapter 6 Managerial decision making PART 4: ORGANISING 7 Designing organisation structure 8 Managing change and innovation 9 Managing human resources PART 5: LEADING 10 Leadership 11 Motivating employees 12 Communication in organisations 13 Leading teams



PART 6: CONTROLLING 14 Managerial and quality control Capstone Chapter Making effective management happen

MANAGEMENT, 6EDanny Samson, University of Melbourne; Timothy Donnet, Queensland University of Technology; Richard L. Daft

© 2018, 928pp, Paperback, 9780170388412

This book gives you a realistic perspective of what management is and what m a n a g e r s r e a l l y d o � M a n a g e m e n t a s a profession is dynamic, challenging and exciting for those who want to excel� Each day brings new and o f t e n u n a n t i c i p a t e d

challenges� Learning and innovation are keys to success� You’ll learn practical management and leadership ski l ls alongside contemporary management theory, by experiencing real situations and working out solutions to many challenging issues�

CONTENTS

PART 1: INNOVATIVE MANAGEMENT FOR A CHANGING WORLD 1� The changing world of management 2� The evolution of management thinking PART 2: THE ENVIRONMENT OF MANAGEMENT 3� The environment and corporate culture 4� Managing in a global environment 5� Ethics, social responsibility and sustainable development 6� Managing start-ups and new ventures PART 3: PLANNING 7� Organisational planning and goal setting 8� Strategy formulation and implementation 9� Managerial decision making PART 4: ORGANISING 10� Designing organisation structure 11� Managing change and innovation 12� Managing human resources 13� Managing diversity PART 5: LEADING 5 67 14� Individual behaviour in organisations 15� Leadership 16� Motivating

employees 17� Communication in organisations 18� Leading teams PART 6: CONTROLLING 19� Managerial and quality control 20� Managing the value chain, information technology and e-business Capstone chapter: Making effective management happen

MANAGEMENT, 12ERicky W. Griffin, Texas A&M University

© 2017, 720pp, Hardback, 9781305501294

MANAGEMENT, 12E, takes a functional, skills-based approach to the process of management with a focus on active planning, leading, organizing and controlling� Griffin carefully examines t o d a y ’ s e m e r g i n g m a n a g e m e n t t o p i c s , including the impact of

technology, importance of a green business environment, ethical challenges, and the need to adapt in changing times� This edition builds on proven success to help strengthen your management skills with a balance of classic theory and contemporary practice� Numerous new and popular cases and learning features highlight the challenges facing today’s managers� Hundreds of well-researched contemporary examples, from Starbucks to The Hunger Games to professional baseball, vividly demonstrate the importance of strong management to any type of organization� MindTap has been completely revised and updated to incorporate a suite of new digital resources designed to facilitate and measure student success� Students can synchronously work together in the experiential exercises to create videos, write papers, deliver presentations and more� Interactive Self Assessments help students engage students by helping them make personal connections to the content presented in the chapter� Our adaptive learning solution provides customized questions, text, and video resources based on student proficiency�



CONTENTS

Part I: INTRODUCING MANAGEMENT� 1� Managing and the Manager’s Job� 2� Traditional and Contemporary Opportunities/Challenges� Part II: UNDERSTANDING THE ENVIRONMENTAL CONTEXT OF MANAGING� 3� Understanding the Organization’s Environment� 4� Responding to the Ethical and Social Environment� 5� Navigating the Global Environment� Part III: UNDERSTANDING PLANNING AND DECISION MAKING� 6� Basic Elements of Planning and Decision Making� 7� Managing Strategy and Strategic Planning� 8� Managing Decision Making and Problem Solving� 9� Managing Start-Ups and New Ventures� Part IV: UNDERSTANDING THE ORGANIZING PROCESS� 10� Basic Elements of Organizing� 11� Managing Organization Design� 12� Managing Organization Change and Innovation� 13� Managing Human Resources� Part V: UNDERSTANDING THE LEADING PROCESS� 14� Basic Elements of Individual and Interpersonal Behavior� 15� Managing Employee Motivation and Performance� 16� Managing Leadership and Influence Process� 17� Managing Interpersonal Relations and Communication� 18� Managing Work Groups and Teams� Part VI: UNDERSTANDING THE CONTROLLING PROCESS� 19� Basic Elements of Control� 20� Managing Operations, Quality and Productivity�

MANAGEMENT, 2EAn Integrated ApproachRanjay Gulati, Harvard Business School; Anthony J. Mayo, Harvard Business School; Nitin Nohria, Harvard Business School

© 2017, 640pp, Hardback, 9781305502086

As tomorrow’s manager, you will be confronted with c h a l l e n g e s a n d opportunities that are more dynamic and complex than e v e r b e f o r e � M A N A G E M E N T : A N I N T E G R A T E D APPROACH, by award-winning instructors and

prominent Harvard business experts, teaches you how to think like a successful manager and effective leader� This second edition clearly demonstrates the interconnectivity between three facets of management: strategic positioning, organizational design, and individual leadership� You learn the importance of harnessing technological advances, managing and leading a dispersed and diverse workforce, anticipating and reacting to constant competitive and geopolitical change and uncertainty, competing on a global scale, and operating in a socially responsible and accountable manner� Clear concepts directly relate to how today’s organizations operate, while self-reflection opportunities help you evaluate personal leadership abilities and skill-building practice equips you for leadership success� You master management principles from a tangible, integrated, and current perspective as you learn to visualize how strategy informs leadership and how leaders influence strategic positioning and, u l t i m a t e l y , m a n a g e p e r f o r m a n c e � L e t MANAGEMENT: AN INTEGRATED APPROACH, 2E prepare you for leadership success as this unique book answers the key question: How are leaders successfully managing competitive companies in the 21st Century?



CONTENTS

Par t I : SETTING THE CONTEXT FOR MANAGEMENT� 1� Introduction to Management� 2� The Global Business Environment� 3� Ethics and Corporate Social Responsibility� Part II: STRATEGIC PERSPECTIVE� 4� Introduction to Strategy� 5� Business-Level Strategy� 6� Corporate-Level Strategy� Part III: ORGANIZATIONAL PERSPECTIVE� 7� Organizational Structure and Design� 8� Organizational Culture� 9� Managing Human Capital� 10� Performance Management� 11� Organizational Change� Part IV: INDIVIDUAL PERSPECTIVE� 12� Leadership in Organizations� 13� Becoming a Leader: Knowing Yourself� 14� Power and Influence� 15� Decision-Making� 16� Conflict & Negotiation� 17� Leading Teams� 18� Motivation� 19� Communication� 20� Networking�

MANAGEMENT THEORY AND PRACTICE, 8EGerald A Cole, Non-Executive Director; Phil Kelly

© 2015, 624pp, Paperback, 9781408095270

T h e 8 t h e d i t i o n o f Management: Theory and Practice follows the same m u c h - a d m i r e d s t y l e developed by Gerald Cole with short, succinct chapters covering all aspects of management theory and practice commonly taught on undergraduate courses�

This new edition brings an increased focus on real world examples of management in practice with the introduction of vignettes� Skills sheets and a running case study are also new features, which will help students put what they have learned into practice�

CONTENTS

PART 1: MANAGEMENT THEORY SECTION 1: INTRODUCTION 1� Management: an introduction SECTION 2: CLASSICAL THEORIES OF MANAGEMENT 2� The Search for Principles of Management 3� Bureaucracy Skill Sheet 1 – Efficiency and Bureaucracy SECTION 3: HUMAN RELATIONS AND SOCIAL PSYCHOLOGICAL THEORIES 4� Motivation: “What” motivates people 5� Motivation: How motivation occurs Skill Sheet 2 – Motivation: “What” and “How” SECTION 4: THEORIES OF LEADERSHIP AND GROUP BEHAVIOUR 6� Leadership: Theory and practice 7� Groups and Teams Skill Sheet 3 – Working in Groups SECTION 5: SYSTEMS AND CONTINGENCY APPROACHES TO MANAGEMENT THEORY 8� Organizations as Systems 9� Contingency Approaches to Management Skill Sheet 4 – Organizational Mix (Structure) SECTION 6: CONTEMPORARY APPROACHES TO MANAGEMENT THEORY 10� Value-driven Responsive Organizations 11� Managing the Supply Chain Skills Sheet 5 – SCM and Processes Modelling PART 2: MANAGEMENT IN PRACTICE SECTION 7: THE CONTEXT OF MANAGEMENT 12� The Business Environment



13� Organizations 14� Organizational Culture 15� Diversity Skill Sheet 6 – Analyzing the Environment SECTION 8: STRATEGIC MANAGEMENT 16� Decision-making in Organizations 17� Strategic Aspects of Management 18� Strategy in Practice 19� Managing Strategy Skill Sheet 7 – Managing Strategy SECTION 9: ORGANIZING FOR MANAGEMENT 20� Organizing for Management 21� Organizing Work 22� Organizing for Innovation 23� Organizing for Engagement 24� Re-organizing 25� Organizing Communications 26� Organizing Yourself Skill Sheet 8 – Organizing for Management SECTION 10: CONTROL IN MANAGEMENT 27� Organizational Control 28� Managing Quality 29� Managing Risk Skill Sheet 9 – Control in Management PART 3: FUNCTIONAL MANAGEMENT – MARKETING, PRODUCTION (OPS), HRM AND FINANCIAL AND IS/IT SECTION 11: MARKETING MANAGEMENT 30� Marketing Fundamentals 31� The Marketing Mix – Product and price 32� The Marketing Mix – Distribution 33� The Marketing Mix – Promotion 34� Customer-oriented Marketing Approaches Skill Sheet 10 – Marketing Management SECTION 12: OPERATIONS MANAGEMENT 35� Managing the Procurement Function 36� Managing the Logistics Function 37� Managing the Operations Function: Production 38� Operations Technology Skill Sheet 11 – Operations Management SECTION 13: HR 39� Human Resource Management 40� Resourcing: Recruitment, selection and appointment 41� Performance Management and HR Development 42� The Employment Relationship 43� International HRM Skill Sheet 12 – HRM SECTION 14: FINANCIAL ASPECTS OF MANAGEMENT 44� Financial and Management Accounting 45� Budget Process, Pricing and Capital Investment Decisions Skill Sheet 13 – Financial Management SECTION 15: INFORMATION RESOURCE MANAGEMENT 46� The Role of IT and BIS: Enabling strategy and work 47� Managing Information Resources Skill Sheet 14 – Information Resource Management PART 4: GLOBAL MANAGEMENT SECTION 16: GLOBAL MANAGEMENT 48� Leading Globally 49� Managing Globally

NEW ERA OF MANAGEMENT IN A GLOBALIZED WORLDAn Asian PerspectiveLim Ghee Soon, NUS Business School; Chua Siew Beng; Usa Skulkerewathana, NUS Business School; Richard L. Daft , Vanderbilt University

© 2015, 656pp, Paperback, 9789814624466

The 21st Century is widely touted as the Asian Century� Since the second half of the 20th Century, a number of Asian economies have achieved success with various models of export- and trade-driven growth strategies� Policy makers are now more confident that

governments can retain and exert their control despite the many daunting ramifications and challenges that may come with economic transformation and progress� Emboldened by this newfound confidence, decision makers in both the public and private sectors from all over the world are comfortable with Asian economies’ pursuit of further economic growth and liberation� The tide of globalization in Asian economies is likely to gather greater momentum in the next few decades� Given this “new normal”, sharpening the decision-making skills of managers in both the public and private sectors in Asia is of paramount importance� This book is therefore timely in bringing the many tested models of decision making to the Asian context� We delved into many critical aspects of organizations that junior, middle-level, and senior management must all deal with on a daily basis� These include keeping pace with a turbulent environment, key elements of various models of management thinking, management ethics, corporate culture, small business management, planning and goal setting, strategy design and implementation, dec i s i on -mak ing p rocesses , adap tab le organizational design, change and innovation management, managing people, diversi ty management, human behavioral dynamics, leadersh ip sk i l l s , employee mot iva t ion ,



communication, teamwork, and quality management� We placed equal emphasis on the applicability of management concepts in Asia in general as well as successful examples that can be found in Singapore� Given its neutral geopolitical position on the world arena and the balanced mix of East-West influences that have taken root in Singapore, these examples make this book unique in its perspective of management in Asia�

CONTENTS

Part 1 Introduction to Management� 1� Managing in Turbulent Times� 2� The Evolution of Management Thinking� Part 2 The Environment of Management� 3� Corporate Culture and the Environment� 4� Managing in a Global Environment� 5� Ethics and Social Responsibility� 6� Small Business Start-Ups� Part 3 Planning� 7� Planning and Goal Setting� 8� Strategy Formulation and Implementation� 9� Decision Making� Part 4 Organizing� 10� Designing Adaptive Organizations� 11� Change and Innovation� 12� Human Resource Management� 13� Managing the Challenge of Diversity� Part 5 Leading� 14� Dynamics of Behavior in Organizations� 15� Leadership� 16� Motivation� 17� Communication� 18� Teamwork� Part 6 Controlling� 19� Quality and Performance� Appendix: Managing the Value Chain, Information Technology, and E-Business

SMALL BUSINESS MANAGEMENT

NEW EDITION

SMALL BUSINESS MANAGEMENT, 19ELaunching & Growing Entrepreneurial VenturesJustin G. Longenecker, Baylor University; J. William Petty, Baylor University; Leslie E. Palich, Baylor University; Frank Hoy, Worcester Polytechnic Institute

© 2020, 736pp, Paperback, 9780357039410

Fo l low your dream of owning a successful small business with the insights found in Longenecker/Petty/Palich/Hoy’s market-leading SMALL BUSINESS M A N A G E M E N T : L A U N C H I N G A N D G R O W I N G E N T R E P R E N E U R I A L

VENTURES, 19E� This market-leading book provides the practical concepts, entrepreneurial insights, and comprehensive resources you’ll find essential both now and throughout your management future� The book places you in the role of decision-maker, allowing you to immediately apply what you’ve learned to current challenges in today’s small businesses� The authors provide the background you need to create, manage and analyze a business plan for your own venture� Unforgettable examples, current video cases and coverage of the most current developments in business management today keep this engaging book as current and practical now as it was when it led the market with its first edition more than 50 years ago�

CONTENTS

1� The Entrepreneurial Life� 2� Integrity, Ethics and, Social Entrepreneurship� 3� Starting a Small Business� 4� Franchising and Buyouts� 5� The Family Business� 6� The Business Plan: Visualizing the Dream� 7� The Marketing Plan� 8� The Organizational Plan: Teams,



Legal Structures, Alliances, and Directors� 9� The Location Plan� 10� Understanding a Firm’s Financial Statements� 11� Forecasting Financial Requirements� 12� A Firm’s Sources of Financing� 13� Planning for the Harvest� 14� Building Customer Relationships� 15� Product and Supply Chain Management� 16� Pricing and Credit Decisions� 17� Promotional Planning� 18� Global Opportunities for Small Business� 19� Professional Management and the Small Business� 20� Managing Human Resources� 21� Managing Operations� 22� Managing the Firm’s Assets� 23� Managing Risk in the Small Business�

SMALL BUSINESS MANAGEMENT AND ENTREPRENEURSHIP, 7EDr. David Stokes, Kingston University; Nicholas Wilson

© 2017, Paperback, 9781473729735

CONTENTS

Chapter 1 Small Business in the Economy Chapter 2 Entrepreneurship, the Entrepreneur and the Owner-manager Chapter 3 The Small Business and Entrepreneurial Environment Chapter 4 Innovation and the Marketplace Chapter 5 Information and help Chapter 6 Business Planning Chapter 7 Successful Small Business Strategies Chapter 8 Start-ups and Franchises Chapter 9 Buying an Existing Business Chapter 10 Forming and Protecting a Business Chapter 11 Management of People and Resources Chapter 12 Marketing Chapter 13 Money matters for small business Chapter 14 Business Exits and Realizing Value

STRATEGIC MANAGEMENT NEW EDITION

AE STRATEGIC MANAGEMENT: AN INTEGRATED APPROACH: THEORY, 13ECharles W. L. Hill, University of Washington; Melissa A. Schilling, New York University; Gareth R. Jones, Texas A&M University

© 2020, 480pp, Paperback, 9789814878296

This edition introduces t o d a y ’ s a c c u m u l a t e d knowledge of strategic management scholarship in a way that is extremely accessible to students with engaging, cutting-edge research and case studies from well-known, leading global companies� MindTap

f o r H i l l / S c h i l l i n g / J o n e s ’ S T R A T E G I C MANAGEMENT, AN INTEGRATED APPROACH: THEORY & CASES, 13E is the digital learning solution that powers students from memorization to mastery� It gives you complete control of your course -- to provide engaging content, to customize, to challenge every individual and to build their confidence� MindTap Management presents helps students learn to think and act like managers with activities and assessments that allow students to learn by experience, equipping them with the skills they need to be able to think strategically� Through a variety of experiential and applications-focused activities, MindTap provides the tools for a more interactive and engaging course experience�

CONTENTS

Part I : INTRODUCTION TO STRATEGIC MANAGEMENT� 1� Strategic Leadership: Managing the Strategy-Making Process for Competitive Analysis� 2� External Analysis: The Identification of



Opportunities and Threats� Part II: THE NATURE OF COMPETITIVE ADVANTAGE� 3� Internal Analysis: Resources and Competitive Advantage 4� Building Competitive Advantage Through Functional-Level Strategy� Part III: STRATEGIES� 5� Building Competitive Advantage Through Business-Level Strategy� 6� Business-Level Strategy and the Industry Environment� 7� Strategy and Technology� 8� Strategy in the Global Environment� 9� Corporate-Level Strategy: Horizontal Integration, Vertical Integration, and Strategic Outsourcing� 10� Corporate-Level Strategy: Related and Unrelated Diversification� Part IV: IMPLEMENTING STRATEGY� 11� Corporate Governance, Social Responsibility and Ethics� 12� Implementing Strategy through Organization�

NEW EDITION

AE STRATEGIC MANAGEMENT: AN INTEGRATED APPROACH: THEORY & CASESCharles W. L. Hill, University of Washington; Melissa A. Schilling, New York University; Gareth R. Jones

© 2020, 736pp, Paperback, 9789814878289

This edition introduces t o d a y ’ s a c c u m u l a t e d knowledge of strategic management scholarship in a way that is extremely accessible to students with engaging, cutting-edge research and 31 short and long case studies from well-known, leading global

companies� MindTap for Hill/Schilling/Jones’ STRATEGIC MANAGEMENT, AN INTEGRATED APPROACH: THEORY & CASES, 13E is the digital learning solution that powers students from memorization to mastery� It gives you complete control of your course -- to provide engaging content, to customize, to challenge every individual and to build their confidence� MindTap Management presents helps students learn to think and act like managers with activities and assessments that allow students to learn by experience, equipping them with the skills they need to be able to think strategically� Through a variety of experiential and applications-focused activities, MindTap provides the tools for a more interactive and engaging course experience� MindTap: Powered by You Customizable activities teach students to problem-solve and think like managers� The Cornerstone to Capstone Quiz assesses prior knowledge and provides robust feedback� “You Make the Decision” activities, video quizzes and experiential exercises allow students to experience concepts within the context of real-world scenarios� Group projects in the app provide a collaborative learning environment for students to complete group case analysis projects



synchronously� In addition, the Adaptive Test Prep helps students study for exams�

CONTENTS

Part I : INTRODUCTION TO STRATEGIC MANAGEMENT� 1� Strategic Leadership: Managing the Strategy-Making Process for Competitive Analysis� 2� External Analysis: The Identification of Opportunities and Threats� Part II: THE NATURE OF COMPETITIVE ADVANTAGE� 3� Internal Analysis: Resources and Competitive Advantage 4� Building Competitive Advantage Through Functional-Level Strategy� Part III: STRATEGIES� 5� Building Competitive Advantage Through Business-Level Strategy� 6� Business-Level Strategy and the Industry Environment� 7� Strategy and Technology� 8� Strategy in the Global Environment� 9� Corporate-Level Strategy: Horizontal Integration, Vertical Integration, and Strategic Outsourcing� 10� Corporate-Level Strategy: Related and Unrelated Diversification� Part IV: IMPLEMENTING STRATEGY� 11� Corporate Governance, Social Responsibility and Ethics� 12� Implementing Strategy through Organization� Part V: Cases in Strategic Management A� Analyzing a Case Study and Writing a Case Study Analysis B� 31 Cases – Expertly written by the authors, this section includes 11 short cases and 20 long cases, covering a wide range of industries, companies and topics�

NEW EDITION

AE STRATEGIC MANAGEMENT: COMPETITIVENESS AND GLOBALIZATION: CONCEPTS AND CASE, 13EMichael A. Hitt, Texas A&M University and Texas Christian University; R. Duane Ireland, Texas A&M University; Robert E. Hoskisson, Rice University

© 2020, 768pp, Paperback, 9789814878173

In t roduce s tudents to strategic management with the market-leading text that sets the standard for this course� Written by today’s m o s t p r o m i n e n t management scholars and award-winning instructors, Hitt/Ireland/Hoskisson’s S T R A T E G I C

MANAGEMENT: COMPETITIVENESS AND GLOBALIZATION, 13E provides an intellectually rich, yet practical, analysis of strategic management� The authors combine a classic industrial organization model with a resource-based view of the firm to clearly demonstrate how today’s businesses establish competitive advantages and create value for stakeholders� Also included at no additional charge are 20 leading business cases, carefully selected by the authors, which cover several US and international businesses across many industries� Cutting-edge research provides a strong global focus and helps students more accurately interpret the actions of more than 600 emerging and established companies that are striving to serve stakeholders and gain a competitive advantage over their rivals� Almost all Opening Cases are new to this edition as they introduce chapter concepts to readers� Updates to this edition’s other cases provide fresh insights and reflect the latest developments� All-new mini cases in each chapter offer new contexts of study� In addition, MindTap online learning solution offers resources to help



prepare your students to excel as strategic leaders, including You Make the Decision exercises, What Would You Do video activities and adaptive test prep�

CONTENTS

Part I: STRATEGIC MANAGEMENT INPUTS� 1 � St ra teg ic Management and St ra teg ic Competitiveness� 2� The External Environment: Opportunities, Threats, Industry Competition, and Competitor Analysis� 3� The Internal Organization: Resources, Capabilities, Core Competencies, and Competitive Advantages� Part II: STRATEGIC ACTIONS: STRATEGY FORMULATION� 4� Business-Level Strategy� 5� Competitive Rivalry and Competitive Dynamics� 6� Corporate-Level Strategy� 7� Merger and Acquisition Strategies� 8� International Strategy� 9� Cooperative Strategy� Part III: STRATEGIC ACTIONS: STRATEGY IMPLEMENTATION� 10� Corporate Governance� 11� Organizational Structure and Controls� 12� Strategic Leadership� 13� Strategic Entrepreneurship� Part IV: CASE STUDIES C1 - Preparing an Effective Case Analysis 20 Leading Business Cases

NEW EDITION

STRATEGIC MANAGEMENT AWARENESS AND CHANGE, 9EJohn Thompson, Roger M Bale Professor of Entrepreneurship, University of Huddersfield; Jonathan M. Scott, University of Waikato; Frank Martin, University of Stirling

© 2020, 720pp, Hardback, 9781473767423

The ninth edition of Strategic Management: Awareness a n d C h a n g e g u i d e s students through the maze of modern strategy and offers a comprehensive introduct ion for future managers as we l l as professionals� Learners explore strategic concepts

and strategy implementation to find out how organizations deal with the changes, opportunities, threats, challenges and surprises in their external and internal environments� This title is available with MindTap, a flexible online learning solution that you can customize to suit your specific course needs and that provides students with all the tools they need to succeed� These include an interactive eReader, engaging multimedia, a broad range of assignments and practice tests, scenario-based questions and video cases, which further entrench key concepts, boost confidence, develop critical thinking skills and prepare students for the workplace�

CONTENTS

Part 1 Understanding strategy and strategic management 1 What is strategy and who is involved? 2 The business model and the revenue model 3 Strategic purpose Part 2 Analysis and positioning 4 The business environment and strategy 5 Resource-led strategy 6 The dynamics of competition Part 3 Strategy development 7 Introducing culture and values 8 Creating and formulating strategy: alternatives, evaluation and choice 9 Strategic planning 10 Strategic leadership and intrapreneurship: towards visionary



leadership? Part 4 Strategic growth issues 11 Strategic control and measuring success 12 Strategic growth: domestic and/or international? 13 Failure, consolidation and recovery strategies Part 5 Strategy implementation and strategic management 14 Strategy implementation and structure 15 Leading change 16 Managing strategy in the organization 17 The resilient organization Bibliography Glossary Index

MINDTAP MANAGEMENT, 1 TERM (6 MONTHS) INSTANT ACCESS FOR WHITE/BRUTON’S THE MANAGEMENT OF TECHNOLOGY AND INNOVATION, 3EMargaret White, Oklahoma State University; Garry D. Bruton, Texas Christian University

© 2017, 0pp, NonBook-Disk, 9781305576865

MindTap® Management for W h i t e / B r u t o n ’ s T h e Management of Technology and Innovation: A Strategic Approach, 3rd Edition is the digital learning solution that powers s tudents f rom memorization to mastery� It gives you complete control of your course—to provide

engaging content, to challenge every individual, and to build their confidence� Empower students to accelerate their progress with MindTap� MindTap: Powered by You� MindTap gives you complete ownership of your content� Reorganized into an all-digital format, this edition moves valuable appendix content into the chapters� Real-World Lens features provide examples that reinforce concepts in the reader� You can customize the interactive syllabi, emphasize key topics, and add your own material or notes in the eBook� MindTap® is also available as a bundle option with the loose-leaf version of The Management of Technology and Innovation�

CONTENTS

PART I: LAYING THE FOUNDATION� 1� Creation and Management of Innovation and Technology� 2� Strategy Process and the Management of Technology and Innovation� PART II: INNOVATION: INTERNAL STRATEGY� 3� Innovation: Planning� 4� Internal Innovation: Implementation� 5� Innovation: Evaluation and Control� PART III: OBTAINING TECHNOLOGY: EXTERNAL STRATEGY� 6� Obtaining Technology: Planning� 7� Obtaining Technology: Implementation� 8� Obtaining Technology: Evaluation and Control� PART IV: BUILDING STRATEGIC MTI SUCCESS� 9� Entrepreneurship� 10� Social Responsibility and Ethics� 11� Project Management in MTI� 12� Leading and Learning in MTI� Group Project� Business Insights�



STRATEGIC MANAGEMENT, 6ECompetitiveness and GlobalisationDallas Hanson, University of Tasmania; Michael Hitt, Texas A&M University; Duane Ireland, University of Richmond; Robert E Hoskisson

© 2017, 608pp, Paperback, 9780170373159

With an emphasis on global advantage, the text offers a comprehensive examination of regional and international i s s u e s t o p r o v i d e a complete, accurate and up-to-date explanation of the strategic management process� New coverage on environmental concerns

and emerging technologies as well as examples and cases from Australia, New Zealand and Asia-Pacific serve to engage students while updated international content demonstrates how strategic management is used in the global economy� The text takes a ‘resource-based’ approach, which requires the examining of a firm’s unique bundling of its internal resources� This text is appropriate for upper-level undergrad, usually third year; post grad in Masters courses�

CONTENTS

Part 1: Strategic management inputs 1� Strategic management and strategic competitiveness 2� The external environment: opportunities, threats, industry competition and competitor analysis 3� The internal environment: resources, capabilities and core competencies Part 2: Strategic actions: strategy formulation 4� Business-level strategy 5� Competitive dynamics 6� Corporate-level strategy 7� Acquisition and restructuring strategies 8� International strategy 9� Cooperative strategy Part 3: Strategic actions: strategy implementation 10� Corporate governance 11� Organisational structure and controls 12� Strategic leadership 13� Strategic entrepreneurship Part 4: Case studies

STRATEGY, 6EAn International PerspectiveBob de Wit, Professor of Strategic Leadership at Nyenrode Business University, The Netherlands.

© 2017, Paperback, 9781473725157

Strategy takes a truly global perspective� Contrasting v i e w p o i n t r e a d i n g s encourage discussion and debate, and il lustrative cases help to acknowledge the importance of strategy in the world of business� Unlike most other books on the subject, the philosophy

at the heart of this text is that an understanding of the topic of strategy can only be gained by grappling with a wider diversity of insights from many prominent thinkers, and the clear recognition that there is no simple answer to the question of what strategy is� This textbook bridges West and East, North and South, with readings, cases, quotes and insights from around the globe�

CONTENTS

Section I Strategy 1 Introduction 2 Strategizing 3 Missioning and visioning Section II Strategy Content 4 Business level strategy 5 Corporate level strategy 6 Network level strategy Section III Strategy Process 7 Strategy formation 8 Strategic change 9 Strategic innovation Section IV Strategy Context 10 The industry context 11 The organizational context 12 The international context Section V Cases



STRATEGY SYNTHESIS, 5EFor LeadersBob de Wit, Professor of Strategic Leadership at Nyenrode Business University, The Netherlands.

© 2017, Hardback, 9781473725188

Strategy Synthesis takes a truly global perspective� Cont rast ing v iewpoin t r e a d i n g s e n c o u r a g e discussion and debate, and i l lus t ra t ive cases help to acknowledge the importance of strategy in the world of business� Unlike most other books on

the subject, the philosophy at the heart of this text is that an understanding of the topic of strategy can only be gained by grappling with a wider diversity of insights from many prominent thinkers, and the clear recognition that there is no simple answer to the question of what strategy is� This textbook bridges West and East, North and South, with insights from around the globe�

CONTENTS

Section I: Strategy 1 Introduction 2 Strategizing 3 Missioning and visioning Section II: Strategy Content 4 Business level strategy 5 Corporate level strategy 6 Network level strategy Section III: Strategy Process 7 Strategy formation 8 Strategic change 9 Strategic innovation Section IV: Strategy Context 10 The industry context 11 The organizational context 12 The international context

BUSINESS STRATEGY IN ASIA, 4EA CasebookKulwant Singh, National University of Singapore Business School; Nitin Pangarkar, National University of Singapore Business School; Loizos Heracleous, Warwick Business School

© 2013, 400pp, Paperback, 9789814424912

This book fills an important underserved niche in the strategy arena� Written by expert researchers on Asian business, it presents a broad selection of cases addressing a range of current and important issues in business strategy� The cases have been

carefully chosen to represent all the different dimensions of diversity within Asia: geographic (countries), industries, and firm types� More than half of them are either new to or revised for this edition� The cases present an array of large and small firms, high-technology and new-economy firms, and those in emerging as well as mature industries, achieving success and suffering failure in a variety of business environments� The diversity of cases, firms, and strategy situations in this book makes it an invaluable resource for teachers, students, and strategists� It can be used by faculty to teach in undergraduate, graduate, and executive education sessions� The book can also serve as a valuable guide for business managers interested in understanding how to compete in Asia�

CONTENTS

Case 1� Singapore Telecoms: Strategic Challenges Case 2� AirAsia: Now Everyone Can Fly Case 3� Strategic Choices at the Singapore Airlines Group Case 4� Singapore Airlines: Aligning Strategy and Organization Case 5� Business and Corporate Strategy at The Hour Glass Case 6� Jollibee Foods Corporation Case 7� The Asian Airline Industry Case 8� The Liner Shipping Industry Case 9� The Chinese Beer Industry (A): Demise of Foreign Competitors Case 10� The Chinese Beer Industry (B): Renewed



Optimism Case 11� Toward Maturity in the Chinese Beer Industry and Heineken’s Bid for Market Penetration Case 12� AirAsia: A Second Decade of Exceptional Growth? Case 13� Asia Pacific Breweries’ Regionalization Strategy Case 14� Asia Pacific Breweries in China: A Profitable Strategy at Last? Case 15� Osim’s Brookstone Acquisition: When Local Realities Clashed with Global Dreams Case 16� HSBC’s Internationalization and Growth Strategy Case 17� Asian Paints: Asian Origins, Global Dreams Case 18� Cycle & Carriage: From Crisis to Astra Case 19� Tata Motors (A): Acquisition of Daewoo Commercial Vehicle Company Case 20� Tata Motors (B): Integration of Daewoo Commercial Vehicle Company Case 21� NOL and APL (A) Case 22� NOL and APL (B) Case 23� The Volkswagen–Suzuki Alliance: Starting and Stalling Case 24� Singapore Airlines: Responding to the Crises Case 25� McDonald’s in India: A Case of Strategic Adaptation Case 26� Thakral Corporation in China Case 27� Sony Corporation (A): The Vision of Tomorrow Case 28� Sony Corporation (B): Back to the Future? Case 29� Sony on the Verge? Case 30� Corporate Social Responsibility at Sony Corporation Case 31� Fonterra and the Milk Contamination Crisis in China Case 32� Toyota: Building Competitive Advantage through Uniqueness Case 33� Usha Martin: Competitive Advantage through Vertical Integration

SUPERVISION

MINDTAP MANAGEMENT, 1 TERM (6 MONTHS) INSTANT ACCESS FOR MOSLEY/MOSLEY/PIETRI’S SUPERVISORY MANAGEMENT: THE ART OF INSPIRING, EMPOWERING, AND DEVELOPING, 10EDonald C. Mosley, University of South Alabama; Don C. Mosley, Jr., University of South Alabama; Paul H. Pietri, University of South Alabama

© 2019, NonBook-Disk, 9781337622875

MindTap Management for Mosley/Mosley/Pietr i ’s Supervisory Management: The Ar t o f I nsp i r i ng , E m p o w e r i n g , a n d Developing, 10th Edition is the digital learning solution that powers students from memorization to mastery� It gives you complete control

of your course—to provide engaging content, to challenge every individual, and to build their confidence� Empower students to accelerate their progress with MindTap� MindTap: Powered by You� MindTap gives you complete ownership of your content and learning experience� Customize the interactive syllabi, emphasize the most important topics, and add your own material or notes in the eBook�

CONTENTS

Part I: OVERVIEW� 1� Supervisory Management Roles and Challenges� Part II: PLANNING AND ORGANIZING� 2� Fundamentals of Planning� 3� Decision Making, Problem Solving, and Ethics� 4� Fundamentals of Organizing� 5� Delegating Authority and Empowering Employees� Part III: LEADING� 6� Communication� 7� Motivation� 8� Leadership� 9� Group Development and Team Building� Part IV: SKILL DEVELOPMENT� 10� Meetings and Facilitation Skills� 11� Coaching for



Higher Performance� 12� Managing Conflict, Stress, and Time� Part V: CONTROLLING� 13� Exercising Control� 14� Controlling Productivity, Quality, and Safety� Part VI: MANAGING HUMAN RESOURCES AND DIVERSITY� 15� Selecting, Appraising, and Disciplining Employees� 16� The Supervisor, Labor Relations, and Legal Issues� The MindTap Learning Path includes Quiz questions to assess students’ understanding of chapter concepts in addition to assignments that enable students to apply and develop decision-making/critical thinking skills and soft skill development�

SUPERVISION, 13EConcepts and Practices of ManagementEdwin C. Leonard, Indiana University; Kelly A. Trusty, Western Michigan University School of Public Affairs and Administration

© 2016, 656pp, Paperback, 9781285866376

Differentiate yourself in a competitive marketplace w i t h S U P E R V I S I O N : C O N C E P T S A N D P R A C T I C E S O F MANAGEMENT, 13E� A b l e n d o f t r a d i t i o n a l management concepts and emerging insights, the text draws from the authors’

firsthand business experience to deliver the leadership skills hiring managers want but rarely find in new recruits� This comprehensive single source for supervisory management expertise addresses the most critical challenges in business today, including globalization, economic turbulence, transitional and temporary workers, virtual employees, technology, outsourcing, and downsizing� Hands-on and practical, the text complements chapter readings with skill-building techniques and captivating video cases from well-known organizations, letting you experience supervisory roles yourself� Special attention to diversity and ethics also helps you develop a better

sense of life beyond the classroom and enhances the text’s extensive coverage of communication, decision making, conflict resolution, and other essential supervisory skills�

CONTENTS

Part I: SUPERVISORY MANAGEMENT OVERVIEW AND CHALLENGES� 1� The Supervisory Challenge� 2� The Management Functions� 3� Supervisory Planning� 4� Supervising a Diverse Workforce� Critical Incidents Part I� Part II: ESSENTIALS OF EFFECTIVE SUPERVISION� 5� Leadership and Followership� 6� Communicating in a Noisy World� 7� Principles of Motivating Followers� 8� Solving Problems, Making Decisions and Managing Change� Critical Incidents Part II� Part III: ORGANIZING, STAFFING, MANAGING AND MEASURING FOR SUCCESS� 9� The Principles of Organizing� 10� Empowering Employees for Success� 11� Building Effective Teams� 12� Performance Management� Critical Incidents Part III� Part IV: CONTROLLING AND MANAGING PERFORMANCE AND CONFLICT� 13� Fundamentals of Controlling� 14� Resolving Conflicts� 15� Positive Discipline� Critical Incidents Part IV�
