2018 thehub
TRANSCRIPT
theHUBT H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S I S S U E 2 6
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In this edition
Wreck SalvageValue Challenge.
Classic cars- NZ & overseas.
"Bad Penny"Custom car repair.Locating a loo.
Why do insurancecosts increase?
2
Editorial
Contents
Heading South.
In this edition ...
One of the things I enjoy when
visiting my brokers & dealers
around NZ is chatting about what
everyone’s been up to, both
professionally and personally.
It’s part of the reason you see us
Star Insurance account managers
so often, we want to build up
lasting relationships that in many
instances goes beyond the business
aspect and develop into personal
friendships.
Many of you whom I’ve visited
recently will know I’ve been
spending a lot of my personal time
on a farm down in Invercargill. It’s
amusing the reaction I get when
people say they can’t picture me
in overalls and gumboots, a stark
contrast from the business attire
you normally see me wearing.
So, to prove that I really am
embracing farm life, here’s a picture
of me feeding bales to the Highland
cattle. As we move into the longer
days of summer I’m looking forward
to spending more time learning
about farming (I have a very good
teacher), but don’t worry, I’m not
giving up the insurance gig!
In this issue of The Hub you’ll see
the Star team at various events
around the country as we get
out and mix with you all. Of
course I’ll update you with what’s
happening at Star Insurance, but
I’m more than happy to share
some farming stories as well!
T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
Editor in Chief:
John Edie 26
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03 A Dogs Tail.
04 Classic Cars
NZ and Overseas.
06 Girls in Pink.
06 Conservation Week.
07 Wreck Salvage Value
Challenge.
08 Locating a Loo.
09 A Wee Competition.
10 Hamilton and Whangerai
Broker Drinks.
11 Bad Penny - Classic
and Custom Car Repair.
12 Why do Insurance
Costs Increase?
13 Meet the Team.
14 Hamilton Camper Show.
15 Save the Date.
Cook's Corner.
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Contributing Writer:
John Baker (Executive Chairman, Star Insurance)
Given his important role as Chief
Happiness Officer, and the face
of our marketing campaigns, it’s
important for Bailey Baker to keep
up appearances.
You might have noticed our latest
brochures, advertisements and
online marketing features new
images of our much-loved Border
Collie. If visit our office in East
Tamaki, Auckland and you’ll find a
large image of his face greeting you
at the door, and then Bailey himself
busy at work around the office.
We’ve even put him in cartoon form
as seen on some of the Camper
Care adverts.
Much like any
supermodel, Bailey
only works with the best
people. He demands the
perfect lighting and plenty of
doggie treats to get him through
a demanding 2 hour photo shoot.
Of course the boss (Nick Baker, our
CEO) must also be present to assist
with angles and poses.
Here’s some exclusive photo’s taken
behind the scenes with Bailey and
some of the finished photos.
A Dog’s Tale.
T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
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T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
Classic Cars – NZ and Overseas.
Classic vehicles delivered new in NZ
will invariably attract greater value
than a UK import or one converted
to right hand drive. Few classics
even those of a recent nature
arrive without some vestige of the
dreaded tin worm from the other
countries. Folk tell me that they have
a Californian car; “as there they have
a dry climate”. Well it does rain and
rusty vehicles still abound on the
freeways and surface streets of
Los Angeles!
Commonly I’ll be told a buyer
has had it checked by an “expert”
usually, someone that they have
never met. Not so long ago a mate
bought a car from the US under
these sort of circumstances. Indeed,
I knew the expert who had a good
reputation but this didn’t stop the
car when it finally arrived here to be
in something of a lesser state than
the buyer was lead to believe even
with lots of images. It is just that the
term condition tends to somewhat
subjective and what is deemed ok
over there is only passable in NZ.
A summary case that I was involved
in went something like this; I am
buying a 356 Porsche that has been
in a garage for some years but the
I am frequently told when visiting a client for a valuation that they have seen a car the same for sale in the UK, Australia or wherever for such and such a price which means that their one must be the same value! Sorry, the world doesn’t work like that as no two cars are the same despite being of similar years’, specification and mileage.
Guest Writer:
Ian Nott
T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
lady who owns the car is moving
on and thus wants to sell it. My
response was; have you seen the
car? No, but my uncle and aunty
live across the road and they “know”
the car and the seller well. My next
response was; are they familiar
with the Porsche marque? No, but
they know etc…a repetition of the
foregoing. I told them it is cheap to
go to the US these days and there
is no substitute for seeing what
you are buying. Probably three or
four months later I had a call from
this purchaser which went ; I have
bought the car and it has arrived
here but it has rust here and rust
there and the motor is a mess. What
will it cost to fix? Without seeing the
vehicle but based on having restored
eight cars I quoted him a minimal
ball park figure of $70,000. To state
that he was speechless would be an
understatement! I never heard any
more from him after that or what
happened to the car.
The fact of the matter is though
that if you are buying something
that is NZ-new there is usually a
discernible history that you can
access or locate. I would still
suggest a pre-purchase inspection
but at least pinning down any issues
are a lot easier to resolve than trying
to reach a resolution in another
hemisphere. For what it is worth
(and depending upon the marque
and model) I would usually apply a
20-25% loading when it comes to a
valuation factor for NZ-new. Original
paint is also always well received
even if the colour is not to everyone’s
liking. Originality and provenance rate
highly with me and the more they
are prevalent the higher the value of
the vehicle involved. As I said at the
beginning no two models are the
same even though many factors
may be consistent.
Finally I welcome any feedback
you have to my articles within this
magazine and I’m always available
at assist your client by providing
valuations for their vehicles.
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Girls in Pink.Brokers up and down the country ventured to Dunedin & Auckland during September when pop star P!nk toured the country. Here’s a great pic of the team from Abbott’s in Christchurch getting the party started!
The team of 10 spent four fantastic
hours learning about the area, the
project and its objectives, clearing
introduced grasses and weeds
around last years plantings. We then
prepared the ground and planted
200 native trees and grasses along
the low lying stream area which is
home to and array of native birds,
eels, wait bait and other important
native species. The reserve is
undergoing a rejuvenation project
by local iwi in conjunction with DOC
and all trees and grasses where
grown in the Iwi Native Nursery and
donated to DOC to plant out in
conjunction with our team.
It was a great day and extremely
rewarding for the team giving back
to our local environment in a small
but important way.
The Wanganui Branch of Crombie Lockwood recently spent a half day with the local DOC team during Conservation Week (17-23 Sept) and partook in a rejuvenation planting project on the coastal reserve at the Tapuaru Stream Reserve on the West Coast 40km’s north of Wanganui.
T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
Conservation Week.
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Wreck Salvage value Challenge.For various reasons, a customer may want to buy their wreck after the insurance company pays out on a total-loss claim. But what happens if the customer is unhappy with the value placed on their wrecked vehicle?
Once an insurance company pays
out a total loss claim, the insurance
company owns the wreck and are
entitled to do with it as they please.
At Star Insurance Specialists, we
offset some of the claims costs
by selling wrecks by auction on
our ‘Star Auctions’ No Reserve
auctions using Trademe. It’s the
fairest approach as the open market
determines the value of the wreck.
We’ve been processing salvage this
way for more than 10-years and
have sold in excess of 3,100 items
with sales exceeding $10m. We
even hold a number of Trademe
records including two top-10
positions of all time most viewed
auctions. Our vehicle wrecks have
included Lamborghinis, Aston
Martins, Porsches, BMWs and
any other marque you can think
of. Our Motorcycle auctions are
followed by 40,000 people and
we have covered every motorcycle
manufacturer.
With all this knowledge and data,
we know within a few dollars what
a wreck will receive at auction. It’s
almost scary how accurate we are.
And this is how we can quote, with
absolute confidence, the wreck’s
real value.
We appreciate that the policyholder
will always want the highest price
for settlement and the lowest price
for a wreck buy back. But this is
commonly known as, “having cake
and eating it too”. Which is why
we don’t make a habit of allowing
policyholders to purchase the wreck
back.
However we understand that some
people are emotionally attached to
their vehicle, and want a buy back
price. So we can make an offer
on our terms, as the wreck is our
property, and on a case by case basis.
The customer is free to accept it or
not. Remember in these situations
the policyholder has been fully
indemnified with a total loss payout
reflective of the pre-accident value
of the vehicle. The policyholder is in
the same place financially as before
the loss occurred.
If a policyholder thinks our terms for
purchase of the wreck is unrealistic,
we’ll happily provide the auction’s
link to bid and potentially pay a
lower price for the wreck.
T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
Ask someone what New Zealand
is famous for, and toilets probably
won’t appear on their list. But maybe
they should? Kiwi-as Toilets is a
guide to top toilets that deserve to
be visited even if you don’t actually
need to go! Author Jo Knox wrote
this quirky coffee-table travel-
guide to take readers on a tiki tour
of New Zealand’s top toilets. Not
only are you able to relieve your
bladder at what Jo calls ‘destination
dunnies’, but you’ll be blown away
by wonderfully weird WCs, loos with
views and toilets that celebrate their
region’s heritage and scenery, or
showcase art and architecture.
Jo is a keen road-tripper and enjoys
nothing better than taking off with
her husband and two young boys in
their campervan. She wrote Kiwi-as
Toilets after realising that many of
the places they stopped at during
their road trips had remarkable
restrooms, flash-as facilities or loos
with views. She says, "You only have
to look at what the Hundertwasser
toilets have done for Kawakawa
to see the positive impact that
good toilets can have on a town,
businesses and the community.” In
other words, spending more than
a penny on where people spend
a penny shouldn’t be considered
money down the toilet!
Jo hopes Kiwi-as toilets will start the
ball rolling in giving our country’s
top toilets the recognition they
deserve and inspire other towns
and businesses to join the toilet
movement, transforming revolting
restrooms to flash-as flushers.
After researching and visiting toilets
all around New Zealand, Jo selected
65 Kiwi-as toilets that feature in her
book that form a trail- a tourist toilet
trail. Photographs and facts about
each featuring toilet are interspersed
with splashes of toilet humour and
toilet euphemisms, making the book
an informative yet light-hearted
read. While some toilets are in
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No other country does toilets quite like New Zealand. And yet interesting toilets are possibly one of New Zealand’s best-kept secrets.
Locating a Loo.
major tourist destinations, many, like
the Jailhouse toilets in OngaOnga
Hawkes Bay, are in lesser-known
locations. Jo hopes that taking this
tiki tour of New Zealand’s top toilet
stops will encourage people to
make pit-stop detours from better-
travelled routes and add a touch
of quirkiness, humour and surprise
to their photo collection and
memories of New Zealand.
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T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
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Just in time for Christmas, this book
is ideal for road-trippers, people
looking for a unique coffee-table
book or those seeking that gift that
has ‘something different’. Kiwi-as
Toilets ($29.99 RRP) is available
from all good book stores and
can also be ordered directly from
kiwiastoilets.co.nz.
Author
Jo Knox
A couple of lucky ‘Hub’ readers can win a copy of Jo’s book.
Just email your details to [email protected]
with “A wee competition” in the subject line. We’ll draw out some winners at random
next month.
A WeeCompetition.
WINME!
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We’ve been getting social with some of our brokers around NZ to say thanks for the continued support. We recently got together for drinks and nibbles at a bar in Whangarei, then met some Hamilton brokers at Bad Penny, car repairer for drinks & a presentation.
Hamilton and Whangarei Broker Drinks.
T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
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Why did you start Bad Penny?
I started Bad Penny in May 2017.
I’ve been involved with hotrods
and classic cars all my life, and the
interest was passed on from my
Dad. 8 years ago I was working as
a qualified auto electrician and a
friend of mine approached me to
go work for him building these cars.
After about 6 years the opportunity
arose for me, with the support of
Natalie my wife, to start our own
shop and Bad Penny was born.
How has the business expanded
in the time you have been in
operation?
When we started there were just
two of us in the shop. In the last 18
months with increased work load we
now have 4 staff with work booked
well in advance. Our main market is
mostly American vehicles whether
they are original, hotrods, customs or
classics. Although we are more than
happy to work on classic vehicles
from all over the world.
Apart from Insurance work, how
do people know about you?
I find that through previous
employment, people have followed
me. Word of mouth and social
media like Facebook and Instagram
play a huge part in attracting new
customers, we’ve got over 1400
followers.
Where did the name Bad Penny
come from?
The name Bad Penny was the
hardest part to sort out when setting
up. We were trawling through song
names when we came across “Bad
Penny”. We were a little apprehensive
about the “Bad” but people seemed
to love the idea so it stuck.
“Bad Penny” is a classic and custom car repairer based in Hamilton, and the venue for our recent broker function. We caught up with owner Chris Harrison to find out more about his business.
Address:
285 Kahikatea Drive,
Hamilton 3204
Find badpenny online:
badpenny.co.nz
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Many things affect insurance
premiums including:
• climatic changes
• vehicles with higher specs
• increased repair costs
• A greater number of vehicles on
the roads which leads to more
collisions.
There are many factors that go
into working out a policy premium.
Unlike most other insurance
companies, we’re very hands on
with our renewals, each one being
checked by a staff member before
being sent to a client or broker.
When you make insurance
personal you cut out a great deal
of automation. In a busy world,
automation has its place but we
want to get it right first time, every
time. So we personally assess each
policy at inception and renewal
anniversary to ensure that our
customers get the best option
for their needs.
When a policy comes up for
renewal, knowledge is power, so ask
us anything. You’ll find we ask you
plenty of questions so that we can
provide the best and most relevant
insurance terms.
So when considering insurance
for your clients, ask if there are
any policy changes they desire?
• Has my vehicle’s market value
changed?
• Do I now live in my caravan or
motorhome whilst my insurance
covers me for recreational use
only? Or have I stopped living
in my RV?
• Have I received any speeding
tickets or Police convictions
in the past year?
• Have I moved to a different part
of the country where premiums
may differ?
• Am I comfortable electing to
have a higher excess in exchange
for a lower premium?
“Why has my premium increased?” is a question you’ll probably be hearing from your clients at renewal time. And it’s a fair question.
T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
Why do Insurance Costs Increase?
With transparency you’ll get the best
terms and claims will be easier.
So whilst it’s true that insurance
premiums have increased across
the board, we work hard to limit the
impact on the premium. And as you
can see, even small changes can
impact your insurance costs.
We’re real people like you, so if you
have any concerns or questions
relating to new business of renewal
terms provided please contact your
Key Account Manager, or our office.
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T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
The people
behind the scenes
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Meet the Team
Jan Graham Rothbury Insurance Brokers
Dunedin
I started my insurance career with
Tower here in Dunedin after years
working in a bank. When a position
came up at Rothbury, I applied and
was successful at becoming the
domestic broker at this branch, it’s
a great place to work and gives me
great satisfaction helping our clients.
My husband and I brought a piece
of land just outside Alexandra many
years ago and put a barn on it. This is
our little slice of heaven and we try
to get there as often as possible.
Outside of work I love travelling and
have a trip to Sydney coming up and
then heading off to New Caledonia
in the new year. One of my favourite
places is Venice and I’m looking
forward to going back there and also
exploring the markets of Florence.
Paolo Tarlarini AMICUS Brokers
Christchurch
I have been in the insurance game
since I was 18 originally working for
Lumley in Brisbane before moving
to Christchurch in 2016. I joined
Amicus originally in a personal lines
role but transferred to Commercial
Broking last year. I enjoy the
challenge of working with clients to
find insurance solutions and have a
great team here at Amicus.
Outside of work I enjoy spending
time with my wife and three young
children. I’m also interested in
photography and follow the AFL.
I enjoy cycling around Christchurch
however earlier this year I had a
small accident which resulted in
two broken arms, just before my
3rd child was born!. I'm pleased to
say I’m fully mended and looking
forward to spending summer in the
outdoors again.
Tatiana Tataurangi-Ruru Claims Team Leader
A career in the insurance industry is
not where I saw myself going after
I graduated from the University of
Waikato with a Bachelor of Social
Sciences but since starting here in
January, I have thoroughly enjoyed
learning about the industry and
expanding my knowledge about
insurance.
I have recently been promoted to
the Claims Team Leader, which will
be fun, exciting and challenging for
myself and the Star Claims team.
During my spare time, I enjoying
spending time with my love ones,
dancing and watching movies/tv
shows. My favourite place in the
world is San Francisco and I hope
to travel back there within the next
few years with my partner. Over
summer I plan to spend time with
my whanau enjoying the sunshine
and maybe tiki touring around the
North Island.
Laura Kidd Crombie Lockwood
Blenheim
I started out as a newbie to
insurance 6 years ago when I
immigrated to New Zealand from
Canada and started working for
Crombie Lockwood. I’ve worked in
personal lines, commercial broking
and on management teams. What
drives me is my passion for people,
whether that’s our customers or
my colleagues.
Hubby and I have recently moved
to Marlborough where I have taken
on the role of Branch Director
in Blenheim. I love living here,
there’s nothing better than sitting
out and enjoying a glass of wine
amongst the vines on a sunny day!
When I’m not working or enjoying
a Marlborough Sauv, you’ll find
me outside, either training for an
upcoming half marathon or in the
hills on my mountain bike.
Meet the Star Team
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T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
2018 Hamilton Camper Show
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It was great to see so many dealers and our supporters at the Hamilton Camper Show in September. We trust you had a successful weekend & thank you for directing your clients to CamperCare for their insurance needs.
Hamilton Camper Show.
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T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
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Cook's CornerSave the date
Save the Date.
Chocolate Mousse.
Nelson Motorhome Show
Known among dealers and suppliers
as the “fun” show this weekend
event will feature exhibitions from
New Zealand's leading motorhome,
campervan and caravan suppliers
and designers, as well as new and
used privately owned motorhomes
for sale and lease. It’s held at the
Tahuna Beach Holiday Park on the
weekend 17/18 November, is run by
the local Rotary and only costs $5 to
get in. Camper Care will once again
be attending the show.
Auckland Motorbike Show
The largest motorcycle show in
New Zealand. On the weekend
of 24th and 25th November, the
Papakura Rotary Club are staging
their 6th Motorcycle Show at the
ASB Showgrounds. Sponsored again
by the Ride Forever section of ACC
and featuring a large display by Star
Insurance. There’s something for
every motorcycle lover, whether you
own one for yourself or simply have
a soft spot for them. Expect to see
all sorts of motorised two wheeled
vehicles and even a few 3 and 4
wheeled ones!
Method
Melt chocolate in steamer on med heat.
Beat eggs and sugar until pale.
Whip cream to firm consistency.
Incorporate melted chocolate into egg mixture with whisk
then fold in whipped cream and fully incorporate.
Spoon or pipe into suitable serving dish or glass and refrigerate
for at least 2 hours
Garnish with whipped cream and strawberry segments
and sprig of mint.
Recipe supplied by Garry Hull of Paddock 186.
Ingredients
300g good quality
cooking chocolate
3 eggs
400mls cream
40g caster sugar
Call us: 0800 250 600
Find us online: starinsure.co.nz
Handling every aspect of our policies in-house is good for you and your clients.
We are experts at creating and
managing niche vehicle insurance
policies. We specialise in RVs
Motorcycles, Prestige, Vintage, Classic,
Project and European cars. We prefer
building solid relationships to create
custom policies for your clients.
But we also offer a self-serve option
through our advanced, secure Broker
portal system.
We’ve set the industry benchmark for
360 degree policy support because
everything we do happens on one floor
in our Auckland building. Not separate
buildings, or cities or even countries.
We outsource nothing, which means
we have an incredible wealth of
knowledge inside our four walls. 9.9/10
times the person you speak to has the
authority to make things happen.
Our underwriters sit next to the claims
and assessing teams, so we can provide
answers fast, often whilst you’re waiting
on the phone.
That kind of superior, full service
experience makes a huge difference
to our brokers. But more importantly,
it makes our brokers look like rock stars
to their clients. Any questions?
Email us: [email protected]
5-Star service happens when all services are under one roof.
Underwriting
Support
Account LiasionAssessing & Logistics
Claims