2018 - 2019 partner welcome guide - cnsg...telecommunication professionals dedicated to help your...

1Converged Network Services Group • 866.738.1662 • www.cnsg.com • [email protected]

2 0 1 8 - 2 0 1 9

Partner Welcome Guide

W E L C O M E T O T H E

Winner’s Circle

Dear CNSG Partner,

The CNSG Team would like to take this opportunity to welcome you as our new Sales Partner! We have become the premier partner for the design and delivery of complete technology solutions, due to our commitment to your success!

First, and foremost, we’re in the relationship business, and we view our partners as our most important customers.

Being a CNSG Partner gives you the opportunity to help your customers stay competitive with innovative communication technologies. We offer a first-rate team of data and telecommunication professionals dedicated to help your business grow and succeed.

We will work hand-in-hand with you to provide superior customer service for your clients, every step of the way. Included in your CNSG Welcome Guide, you will find the contact information for your dedicated CNSG Team, FAQs, and quick tips to jumpstart your success. Please feel free to contact us with any questions.

Be sure to leverage the contacts for the Sales Engineering, Strategy, and Marketing teams to ensure you have immediate success.

We look forward to working with you and to building a strong partnership, for the long haul.

Warm regards,

Matt Harty, President & CEO David Wilson, COO Randy Friedberg, EVP Sales & Markering


T A B L E O F

Contents


Welcome to the Winners Circle 2

Table of Contents 3

Maximizing Your Partnership 4 Partner Communities & Tools 6-7

CNSG Support Team Contacts 8

CNSG Escalation List 9

Accounting & Commissions 10

CNSG’s 2018 Suppliers 11

Sales Engineering CNSG Partners have exclusive access to our Sales Engineering Team, whose members are able to train you on any solution you’re interested in. Call our Sales Engineering team to help develop cus-tomer solutions with you based on the goals, requirements, and scope of each customer opportunity. Let them support the relationships you already have with your customers by identifying current and future needs and articulating product and technology solutions in ways you and your customers can understand. Submit an opportunity qualifier form in the Partner Resource Center to connect with a Sales Engineer today, or email [email protected]

MarketingOur digital marketing experts can provide consulting and support for website assessments, regional event planning, social media training, customer outreach campaigns, and more! Fill out a marketing request in the Partner Resource Center to schedule an appointment today.

Strategy Unsure of where or how to find the lowest hanging fruit? Leverage our strategy team to develop a business strategy that will provide you with the tools to produce substantial growth. We’ll combine regionally based sales training, supplier support, and beneficial tools to help you be your most suc-cessful. Please contact [email protected] for more information, or fill out a marketing request form in the Partner Resource Center.

Events & TrainingWe host regional networking and quarterly training events to help you support your team and your customers with the most efficiency possible. If you would like to be a subject matter expert or align with a specific supplier or vertical, we are here to help. Please contact your assigned Managing Partner or Channel Manager and they will assist you in setting up training with one of our key team members or suppliers.

Incentives & GiveawaysWe frequently provide information on upcoming contests and promotions including incentive trips, SPIFFs, and charitable initiatives. Be sure to follow us on social media.

You don’t have to be a marketing, sales, or solutions expert to be successful with CNSG. We will align our experts and tools to give you the support you need to increase your deal size and dominate your market.


M A X I M I Z I N G

Your Partnership


P A R T N E R

Communities & Tools

It’s been proven that if you don’t close a deal within the first 60 days of partnership, you won’t close one! We’ve built the tools you need to network and align with our team, our suppliers, and most importantly, YOUR customers!

Leverage the tools and communities you see below to get further, faster:

Image 1: Homepage

Image 2: Events Calendar

Image 3: Platinum Supplier Directory

CNSG Partner Resource CenterJoin a community of winners that will inspire you to take your business to the next level. You can now access partner training, supplier resources, and exclusive CNSG features and updates with the swipe of a finger. The free mobile app, “CNSG for Me,” is available for download on both Apple and Android devices. Stay ahead of the game and rack in those wins.

The CNSG AppJoin a community of winners that will inspire you to take your business to the next level. You can now access partner training, supplier resources, and exclusive CNSG features and updates with the swipe of a finger. The free mobile app, “CNSG for Me,” is available for download on both Apple and Android devices. Stay ahead of the game and rack in those wins.


P A R T N E R

Communities & Tools

CNSG Linkedin Partner GroupJoin our Linkedin partner group to quickly gain influence in the channel community. Get exclusive supplier and CNSG content, provide feedback on current CNSG or supplier initiatives, and be the first to learn about contest, SPIFFs, and upcoming trainings. Our executive team checks in frequently to see how we can improve our part-nership with you. Join the group here: https://www.linkedin.com/groups/8580005

Social MediaBe sure to follow and connect with CNSG, so you are the first to know about game changing initiatives that will show you how you can grow your business faster (and look cool while doing it). We also do exclusive giveaways for our social media friends.


C N S G

Support Team Contacts

SupportAny and every time you need assistance, whether it comes to commissions, orders, products, or specific project questions, we are here for you. Here at CNSG, our goal is to keep things simple and make it as easy as possible for you to want to do business with us. Therefore, we have created distributions lists that enable our support teams to provide assistance with every aspect of our partnership.

Distribution Lists

Marketing & Partner Programs | [email protected] and event related inquiries and support.

Sales Engineering | [email protected] This is for customer discovery requests, supplier training, and sales engineer support.

Strategy Team | [email protected] This is for sales training, supplier or vertical alignment, and business strategy.

Cable Requests | [email protected] Orders as well as requests for Cable serviceability checks, contracts, and inquiries. Includes anything pertaining to these Carriers: Spectrum (Brighthouse, Charter, TWC), Comcast, COX, Mediacom, WOW, and Altice.

Order Submission | [email protected] Installation process begins here! Submit ALL orders to this distribution list address.

Quote Requests – Carrier Services | [email protected] quote requests for new service opportunities to this distribution list address. Alternatively, contact the channel manager of your preferred supplier and generate a new quote.

Support Escalations & Inquires | [email protected] open a trouble ticket with the Carrier. Submit escalation requests to this distribution list when a Carrier is not responding in a timely fashion and or the customer’s service issue has not been fully resolved. *Provide both the Trouble Ticket number as well as the customer contact information.

Commission Inquires | [email protected] & Order related questions and inquires

Accounting | [email protected] is for Agent agreements & inquiries including name and address changes, W-9s, and 1099s.

We encourage our partners to post this in their offices for quick reference.


C N S G

Escalation List

If you should experience any challenges which require additional support or assistance, please do not hesitate to use the following contacts:

Aldwin NavarroAccount Support Manager II | 704.462.6362 | [email protected]

Shonda FunderburkSupervisor of Cable Services | 704-815-0745 | [email protected]

Tyler CarsonNational Channel Sales | 704.307.4278 | [email protected]

Sara LaytonVP of Operations | 704.815.0741 | [email protected]

Randy FriedbergEVP of Sales & Marketing | 843.375.8183 | [email protected]

David WilsonCOO | 703.635.3237 | [email protected]

Matt HartyPresident/CEO | 704.315.2051 | [email protected]

We encourage our partners to post this in their offices for quick reference.

CNSG Accounting & Commissions FAQs

Our Commissions Team aims to make it easy as possible for you to receive your hard earned cash. The Commission’s Team motto is PACT – Precise, Accurate, Concise, and Timely. We’ll make sure your commissions and accounting needs are expertly handled each and every time.

How do I see my commissions?Commission statements are available monthly and may be viewed via your login credentials. Via e-mail, your Commission Team issues a notice that you make preview your statement. This occurs on the 5th to the last business day of each month allowing you to view your upcoming commission statement detail. On the last business day of each month, your Commission Team issues a notice that commission statements have been finalized and that agent statement payments have completed.

Help, I can’t remember my login credentials to access my commission statements?Please e-mail your CNSG Accounting Team [email protected], for any login credential requests.

When do I get paid?Commission statement payments are completed on the last business day of each month via Direct Deposit. Depending on your financial institution, you can expect to receive the funds within 1 to 3 business days. Please refer to the Partner Commission Pay Schedule for the dates.

The order I submitted installed last month, why don’t I see commissions for it yet?Commissions are typically paid out the month after the customer’s 1st invoice. Depending on the Supplier, commissions may be held if the customer has not paid their bill.

Why did the commissions stop paying on this account?There are a number of reasons why a customer’s account commission payment could have an interruption and or cease. Including disconnection of services, non-payment of services i.e. an outstanding invoice balance, or a billing credit issued for their monthly recurring charges (MRCs).

I changed my company name / address, what are the steps to get this updated?Please forward your updated W9 to CNSG’s accounting team, [email protected]. Be sure to include any new contact information i.e. change of e-mail address.

How do I update my banking information for commission payments?Please contact CNSG’s accounting team, [email protected], for any changes to your Direct Deposit information including, name / address change and or bank account change. You will be asked to complete a new Direct Deposit form along with forwarding a voided check copy.

Please email [email protected] with any additional requests for information.


A C C O U N T I N G &

Commissions


Q U I C K

Tips & Tools

At CNSG, we adopt the shared vision to make it as easy as possible for you to do business with us, while supporting you to be as successful as possible. Take the time to use the tools and resources included in the Partner Welcome Guide to grow your business to the highest degree. We’re here and happy to help.

Tips

• Print and post your distribution list to get the information you need quickly.• We have the industry’s most trusted advisors: Let us be an extension of your sales team. • Leverage our portfolio to enhance yours.• Keep up to date with our social media channels and portfolio site so you get the latest news.• Reach out to our Sales Engineering and Marketing Teams to seal the deal with potential customers

Tools

Use the available supplier tools and materials to leverage all of the benefits of your partnership. If you need help getting in touch with one of our teams or one our supplier-partners, just reach out to our Marketing Team and we’ll connect you.

We are excited about this partnership, and we are committed to your success.

If you have any questions, contact us at any time: [email protected]


C N S G ’ S 2 0 1 8

Supplier Sponsors

View All Suppliers

2018 - 2019 partner welcome guide - cnsg...telecommunication professionals dedicated to help your...

Documents