2017 whispir colo to cloud - service management 2019 › slides › service-management... ·...

WHISPIR COLO TO CLOUD


2017 –

WHISPIR COLO TO CLOUD 2

WHISPIR INTRODUCTION

For effective engagement, enterprise systems need to deliver the right information to the right people at the right time. Communications ecosystems are complex as data is everywhere and changing continuously.

Whispir’s algorithms, conversational logic and automated workflow do the heavy lifting to enable smarter data driven engagement. This innovation bridges the communications gap between devices, systems, businesses and people. In doing so, Whispir is creating a new market category –Communications Applications as a Service.

The Problem Whispir Solves


TAKING THE LEAP

Whispir was seeing rapid growth and international expansion

More customers, using our platform/product in new ways, with greater transactional volume

Unknown volume and capacity

Huge and unpredictable spikes in traffic not suited to colo

Highly regulated industries across multiple regions

We wanted to trial cloud, experiment in infrastructure

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AN EXPERIMENT IN INFRASTRUCTURE

First foray into cloud was an online self service trial for customersDidn’t want to buy more infrastructure, didn’t want to put our solo site at risk of downtime through unpredictable spikes in traffic or utilisation

Started using AWS

Being a trial, we could test how it might work, didn’t have to be as mindful of regulatory compliance

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LESSONS LEARNED 1 –100% UPTIME!

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Our cloud was running reliably for our trial

Cloud became the obvious choice when we started moving lite product clients while still protecting our coloenvironment

We didn’t have to worry about ISPs, infrastructure or up time

In fact, we’ve had 100% uptime for two years now


SECURITY AND COMPLIANCE

We are ISO 27001 accredited

Our clients work in highly regulated industries, across multiple geographies, e.g. HIPAA.

We needed compliant with all major regulations across all major markets, actually very stringent security measures

Ease of cloud meant that we could concentrate on compliance, not infrastructure.

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Make sure cloud provider offer the compliance and security frameworks your organisation and your customers require

Ensure they are working toward future regulations, e.g. GDPR

Identify what data sovereignty will mean for you in each geographical region and how you can serve that

Determine whether your software can operate in a cloud environment

Develop software for multiple environments in future

Five Security Tips


New security policies need to be put in place

Control of end-of life

Shared security model with cloud provider

Compliance an regulation updates

Vigilance, not set and forget

Five Security Challenges

How do you get the same result with a different environment?


Five Other Challenges

Design migration against failure

VPNs

Working with the business –management expectation of cost savings

Testing

Lifting and shifting


Five Tangible Successes

Real customer wins from cloud alone

Security brains trust

Better resourcing

Infrastructure as a code = rapid configuration

Private infrastructure when needed


Lessons. So many lessons.

Test and prove with less critical workloads

Don’t stop at migration

Resilience means flexible architecture

99.99% is easier on cloud

Monitor, manager and asses


Lessons. Even more lessons.

Work with the business on decision making

Develop internal education

Develop external education

Work closely with your account managers; they are invaluable


TODAY

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Global footprint of cloud and colo solutions supporting wide range of jurisdictions to meet local data harbouring requirements.

Still to find a global solution for all jurisdictions.

Having to run CoLo and Cloud do place large burden on Operational and Design staff

Cloud

CoLo


TOMORROW

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To solve our challenges of today we’re looking at our next evolution in cloud supplier.

Ability to support a global footprint

Where this isn’t possible using the same operating platform within our CoLo

Simplify our operational model

Greater controls over costs

Support our business goals of a true global operation

Cloud


QUESTIONS

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2017 whispir colo to cloud - service management 2019 › slides › service-management... ·...

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