2017 - equipment dealer

The 2017 Dealer-Manufacturer Relations Survey is an original work of the Equipment Dealers Association. No part of this survey may be reproduced or distributed in any form without prior written permission of the copyright holder. Copyright © 2017 Equipment Dealers Association. All rights reserved.

Dealer-Manufacturer Relations Report

2017

Table of Contents

Notes on Dealer-Manufacturer Relations Survey 2017 ............................................................................. 4 Ratings by Manufacturer Type .................................................................................................................... 8

All Manufacturers .................................................................................................................................. 9 Full-Line Manufacturers ...................................................................................................................... 10 Tractor Manufacturers .......................................................................................................................... 11 OPE Manufacturers .............................................................................................................................. 12 Shortline Manufacturers ....................................................................................................................... 13

Category Ratings ......................................................................................................................................... 14

Overall Satisfaction ............................................................................................................................... 15 Product Availability ............................................................................................................................. 16 Product Quality ..................................................................................................................................... 17 Product Technical Support ................................................................................................................... 18 Parts Availability ................................................................................................................................... 19 Parts Quality .......................................................................................................................................... 20 Return Privileges .................................................................................................................................... 21 Communications with Management ...................................................................................................... 22 Warranty Procedures .............................................................................................................................. 23 Warranty Payments ................................................................................................................................ 24 Marketing & Advertising Support ......................................................................................................... 25 Manufacturer Response to Dealer Needs/Concerns ............................................................................... 26

Ratings by Manufacturer / Brand ............................................................................................................. 27

AGCO ................................................................................................................................................... 28 Arctic Cat .............................................................................................................................................. 29 Ariens .................................................................................................................................................... 30 Bad Boy ................................................................................................................................................ 31 Bobcat (Doosan) ................................................................................................................................... 32 Bourgault .............................................................................................................................................. 33 Branson ................................................................................................................................................. 34 Briggs & Stratton .................................................................................................................................. 35 Bush Hog .............................................................................................................................................. 36 Case IH ................................................................................................................................................. 37 Claas ...................................................................................................................................................... 38 Cub Cadet.............................................................................................................................................. 39 Degelman .............................................................................................................................................. 40 Dixie Chopper ....................................................................................................................................... 41 ECHO .................................................................................................................................................... 42 Exmark .................................................................................................................................................. 43 Ferris ..................................................................................................................................................... 44 Gehl ....................................................................................................................................................... 45 Grasshopper .......................................................................................................................................... 46 Gravely .................................................................................................................................................. 47 Great Plains ........................................................................................................................................... 48 H & S Manufacturing ............................................................................................................................ 49 Highline Manufacturing ........................................................................................................................ 50 Honda.................................................................................................................................................... 51 Husqvarna ............................................................................................................................................. 52 Hustler ................................................................................................................................................... 53 JCB ........................................................................................................................................................ 54 John Deere ............................................................................................................................................ 55 Kawasaki ............................................................................................................................................... 56 Kinze ..................................................................................................................................................... 57 Kioti ...................................................................................................................................................... 58 Krone .................................................................................................................................................... 59

22017 EDA Dealer-Manufacturer Relations Survey 2

Table of Contents

Kubota ................................................................................................................................................... 60 Kuhn NA ............................................................................................................................................... 61 Landoll .................................................................................................................................................. 62 Land Pride ............................................................................................................................................. 63 LS Tractor ............................................................................................................................................. 64 MacDon ................................................................................................................................................ 65 Mahindra ............................................................................................................................................... 66 McCormick ........................................................................................................................................... 67 Meyer Manufacturing ........................................................................................................................... 68 New Holland ......................................................................................................................................... 69 Rhino ..................................................................................................................................................... 70 Scag ....................................................................................................................................................... 71 Shindaiwa .............................................................................................................................................. 72 Simplicity .............................................................................................................................................. 73 Snapper ................................................................................................................................................. 74 STIHL ................................................................................................................................................... 75 Toro ....................................................................................................................................................... 76 TYM ...................................................................................................................................................... 77 Unverferth ............................................................................................................................................. 78 Vermeer ................................................................................................................................................ 79 Versatile ................................................................................................................................................ 80 Walker ................................................................................................................................................... 81 Woods ................................................................................................................................................... 82 Wright Manufacturing ........................................................................................................................... 83 Yanmar .................................................................................................................................................. 84 Zetor ...................................................................................................................................................... 85


Notes on the Dealer-Manufacturer Relations Survey Equipment Dealers Association - 2017

INTRODUCTION

Every year, the Equipment Dealers Association (EDA) conducts its Dealer-Manufacturer Relations Survey.

This survey allows equipment dealers an opportunity to rate the companies whose products they represent

on 11 key categories of dealership operations and support plus a separate rating for Overall Satisfaction.

This report contains valuable information about the relationship between dealers and their suppliers. Both

manufacturers and dealers have found the data valuable in improving product and service quality and

promoting top-ranked products to consumers.

Many manufacturers have used the survey results to promote their performance to their dealer network

and end-users. They have also used the results as a means to support change and improvements within

their organizations. Dealers have used the results to evaluate potential new product lines, for competitive

comparisons with brands they handle and to communicate areas of strengths and needs for improvement

of their represented manufacturers.

While the survey results provide an accurate assessment of dealer attitudes regarding the lines they

represent, it is important to note that the ratings represent dealer satisfaction captured in a singular

moment in time. The results could change relatively quickly due to a number of external factors or

situations.

Manufacturer Classifications - In an effort to recognize the operational differences between

manufacturers, they are placed into one of four classifications, defined as follows:

Full-Line Manufacturers – Equipment manufacturers who produce, distribute and market a full

complement of farm and ranch equipment including combines, harvesting machines, tractors and

implements.

Tractor Manufacturers – Equipment manufacturers who produce, distribute and market tractors of

varying horsepower used primarily in farm and ranch, construction, landscaping, municipal and land

owner operations.

Shortline Manufacturers – Equipment manufacturers who produce, distribute and market

implements used primarily in farm and ranch, construction, landscaping, municipality and land

owner operations. These products may include planters, tillage, sprayers, skid steer loaders, post-

hole diggers, and small horsepower tractors not affiliated with a Full-Line or Tractor Manufacturer.

OPE Manufacturers – Equipment manufacturers who produce, distribute and market outdoor power

equipment used in commercial and residential applications for turf, lawn and/or grounds

maintenance. These products may include chainsaws, mowers, trimmers, edgers, blowers, sprayers,

pruners and similar items not affiliated with a Full-Line, Tractor or Shortline Manufacturer.


Report Contents - This summary report contains response data in both table and graph formats for the

following areas:

1. Rating compilations and comparisons for the four manufacturer categories plus an aggregate for all

manufacturers.

2. Dealer Ratings for the 11 key categories of operations and support plus a separate Overall Satisfaction

rating.

3. Ratings by individual brands (58 manufacturers) for each of the 12 rated categories with comparisons

to 2016 and the aggregate means for the respective manufacturing classification.

METHODOLOGY

Dealers were asked to select and rate the manufacturers they represent in each of the 12 categories on a 1-7

rating scale with the following descriptors:

1 = extremely dissatisfied

2 = dissatisfied

3 = somewhat dissatisfied

4 = neutral

5 = somewhat satisfied

6 = satisfied

7 = extremely satisfied

Each dealer respondent was able to select and rate up to seven manufacturers. After the initial selection,

respondents were prompted to rate each company within the 12 categories.

The survey questionnaire included embedded data, which allows for more detailed reporting. As a result, we are

able to provide Manufacturer Members of EDA with more detailed statistical data from their dealer ratings and

anonymous dealer comments as an added benefit of membership. Dealer comments are not included in the

general report. For an additional fee, we are also able to conduct confidential follow-up surveys for

manufacturers interested in collecting more specific information and analysis. If you would like to join EDA as a

Manufacturer Member, contact Joe Dykes at 636.349.6205 or [email protected].

Survey Distribution - The Dealer-Manufacturer Relations Survey was distributed to dealership contacts on

February 15, 2017 and remained active until March 17, 2017. Each survey link was unique to the recipient, which

prevented the survey from being taken more than once. To assist in distribution, twenty-eight manufacturers

provided comprehensive lists of their U.S. and Canadian dealer networks. Extensive effort was expended to

remove duplicate email addresses.

Responses - Dealer responses were collected anonymously by a third party research firm. There were 2,371 individual dealers who participated in the survey compared to 2,321 in 2016. Dealer responses were received from all 50 U.S. states and 10 Canadian provinces.

Dealers provided a total of 9,312 individual manufacturer responses in 2017

compared to 9,180 in 2016.

Compared to last year’s survey, 34 of the 58 manufacturers experienced an increase in dealer responses.


mailto:[email protected]

STATISTICS

The 58 manufacturers featured in this report received a minimum number of dealer ratings as required to

be included in the report. Each company’s mean score for each of the 12 rated categories is measured

against the mean for all manufacturers in their classification along with the previous year’s rating. Variance

and standard deviation data are not reported in this summary, but can be made available upon request for

an additional fee.

When reviewing each company’s aggregate mean for the 12 rated categories, 70 percent rated at 5 -

somewhat satisfied or higher compared to 82 percent in 2016. The average for all manufacturers was 5.41,

up slightly from 5.39 in 2016. Ten percent rated at 6 – satisfied or higher compared to 11 percent in 2016.

The table below shows the aggregate mean for each manufacturer classification on the 1-7 scale for all 12

rated categories over the past four years.

The table below shows the number of dealer responses and individual manufacturer ratings by region. Dealers selected, on average, 3.9 manufacturers to rate for their survey response.

Responses by Region

Region # Responses Percent # Ratings Percent

Eastern Canada 151 6% 551 6%

Western Canada 139 6% 503 5%

Great Lakes 479 20% 2004 22%

Gulf Coast 224 9% 922 10%

Mid Atlantic 212 9% 822 9%

North Central 273 12% 976 10%

Northeast 329 14% 1342 14%

Northwest 123 5% 430 5%

South Central 314 13% 1279 14%

Southwest 127 5% 483 5%

Total 2371 100% 9312 100%

2017 2016 2015 2014

Full-Line Manufacturers 4.85 4.67 4.67 4.36

Tractor Manufacturers 4.98 5.10 5.00 4.95

Shortline Manufacturers 5.57 5.41 5.57 5.30

OPE Manufacturers 5.58 5.64 5.57 5.41

All Manufacturers 5.41 5.39 5.33 5.23


Ranking of Rating Category by Importance - For this year’s survey, dealers were asked to rate the

importance of each of the 12 rated categories as it relates to the overall relationship with a manufacturer.

As shown in the table below, most respondents rated each category as Important to Very Important. The

mean number represents the degree of importance, and the lower the number, the more important the

category.

ADDITIONAL DATA This comprehensive report is made available to all EDA dealer members as a benefit of membership and to all manufacturers featured in the report. Manufacturers also have the opportunity to receive additional survey data by joining the EDA as a Manufacturer Member. The additional survey data includes company breakouts by region, detailed statistical data, the Dealer Ranking of Rating Category Importance by company and additional comparisons. For additional information on joining EDA, obtaining detailed survey data or if you have any questions regarding the survey, contact Joe Dykes, Vice President of Industry Relations at 636.349.6205 or [email protected].

Dealer Ranking of Rating Category Importance

Rating Category Very

Important (1)

Fairly Important

(2)

Important (3)

Slightly Important

(4)

Not at all Important

(5)

Total Responses

Mean

Product Quality 92.7% 4.4% 2.1% 0.3% 0.5% 100% 1.11 Parts Availability 84.7% 11.9% 2.5% 0.4% 0.5% 100% 1.20

Parts Quality 80.6% 14.5% 4.0% 0.5% 0.5% 100% 1.26

Product Technical Support

77.0% 18.7% 3.4% 0.5% 0.4% 100% 1.29

Manufacturer Response to Dealer

Needs/Concerns 75.2% 17.9% 5.8% 0.5% 0.7% 100% 1.34

Warranty Payments 71.6% 20.5% 6.9% 0.7% 0.4% 100% 1.38

Product Availability 71.9% 17.8% 9.1% 1.0% 0.3% 100% 1.40

Warranty Procedures 63.2% 27.5% 8.4% 0.6% 0.4% 100% 1.48

Communication with Management

58.1% 27.6% 11.9% 1.9% 0.5% 100% 1.59

Marketing & Advertising Support

48.3% 33.2% 14.7% 3.1% 0.8% 100% 1.75

Return Privileges 41.6% 35.8% 18.5% 3.5% 0.6% 100% 1.86



RATINGS BYMANUFACTURER TYPE

All Manufacturers

RATINGS SCALE:

1 = EXTREMELY DISSATISFIED

7 = EXTREMELY SATISFIED

Overall Satisfaction

Product Availability

Product Quality


Parts Availability

Parts Quality

Return Privileges

Communications with

Management

Warranty Procedures

Warranty Payments

Marketing &

Advertising

Support

Manufacturer Response to

Dealer Needs/Concerns

All Manufacturers 5.54 5.59 5.76 5.45 5.52 5.86 5.18 5.14 5.26 5.26 5.15 4.96

AGCO 4.95 4.86 5.18 4.73 5.00 5.45 5.00 4.52 4.95 4.97 4.67 4.17

Arctic Cat 3.65 4.65 4.52 4.78 5.13 5.35 4.26 3.17 4.39 4.39 4.00 2.65

Ariens 5.35 5.36 5.84 5.65 5.10 5.88 5.35 5.16 5.53 5.49 4.78 4.77

Bad Boy 5.81 6.11 5.91 5.46 5.97 5.94 5.12 5.16 5.09 4.93 5.66 5.00

Bobcat 5.52 5.62 4.92 5.02 5.30 5.64 5.26 4.86 4.86 4.82 5.28 4.63

Bourgault 6.42 5.19 6.38 6.19 5.94 6.25 5.45 6.34 5.97 5.84 6.13 6.03

Branson 6.08 6.19 6.12 5.52 5.33 6.10 6.04 5.75 5.65 5.69 5.47 5.54

Briggs & Stratton 5.52 5.81 5.58 5.54 5.93 5.87 4.90 4.99 5.34 5.43 4.89 4.87

Bush Hog 5.78 5.62 6.07 5.74 5.77 6.00 5.32 5.38 5.50 5.53 5.32 5.39

Case IH 4.36 4.70 4.60 4.17 4.30 4.89 4.51 4.25 3.98 4.02 4.14 3.60

Claas 5.64 5.61 6.30 5.64 5.59 6.11 5.36 5.28 5.34 5.48 5.30 5.23

Cub Cadet 5.64 5.76 5.50 5.34 5.84 5.79 5.15 5.26 5.48 5.50 5.20 5.10

Degelman 5.61 5.25 6.07 5.52 5.54 5.79 5.43 5.18 5.39 5.39 5.11 5.32

Dixie Chopper 5.25 5.32 5.52 5.10 5.07 5.58 4.98 4.83 4.90 5.02 4.90 4.38

ECHO 6.04 6.27 6.34 6.14 6.16 6.32 5.45 5.61 5.87 5.82 5.34 5.46

Exmark 6.07 6.26 6.24 6.20 6.35 6.43 5.75 5.97 6.07 6.01 5.84 5.77

Ferris 6.19 5.87 6.14 6.02 5.92 6.18 5.49 5.52 5.87 5.80 5.44 5.43

Gehl 5.37 5.35 5.63 5.37 5.57 5.83 5.04 5.19 5.44 5.44 5.09 4.89

Grasshopper 6.17 6.26 6.36 6.11 6.29 6.32 5.67 5.69 5.91 5.79 5.73 5.77

Gravely 5.72 5.51 6.07 5.73 5.42 6.03 5.63 5.33 5.94 5.85 4.94 5.17

Great Plains 5.81 5.67 6.08 5.80 5.92 6.08 5.22 5.55 5.48 5.50 5.54 5.55

H & S Manufacturing 5.66 5.69 5.66 5.44 5.82 5.87 5.50 5.30 5.18 5.18 5.13 5.20

Highline Manufacturing 6.00 6.22 6.22 6.00 5.89 6.17 5.67 5.89 5.83 5.83 5.44 5.83

Honda 5.83 5.98 6.25 5.68 5.90 6.24 5.37 5.07 5.22 5.19 5.17 4.88

Husqvarna 4.95 5.10 5.03 4.95 4.47 5.24 4.53 4.38 5.10 5.24 4.82 4.30

Hustler 6.04 6.14 6.05 5.90 6.07 6.23 5.48 5.66 5.73 5.72 5.76 5.57

JCB 4.81 4.96 5.19 4.48 4.07 4.88 4.41 4.41 4.37 4.41 4.56 4.07

John Deere 5.51 5.16 5.48 5.42 6.10 6.10 5.68 5.27 5.56 5.57 5.48 4.97

Kawasaki 5.76 5.82 6.05 5.52 5.85 6.08 5.15 5.18 5.25 5.29 5.14 5.00

Kinze 4.46 5.25 5.22 4.71 5.64 5.61 4.63 4.11 4.38 4.42 4.74 3.92

Kioti 5.75 5.65 6.06 5.14 5.09 5.72 4.81 4.90 5.47 5.49 5.29 4.81

Krone 5.80 5.67 6.17 5.58 5.70 6.08 4.92 5.45 5.25 5.27 5.39 5.45

Kubota 5.69 5.59 5.78 4.97 5.44 6.01 5.30 5.17 5.21 5.00 5.45 4.92

Kuhn 5.85 5.55 6.13 5.75 5.64 6.02 5.17 5.37 5.22 5.25 5.36 5.31

Landoll 5.86 5.83 6.01 5.74 5.68 5.89 5.27 5.42 5.52 5.52 5.39 5.53

Land Pride 5.99 5.65 6.16 5.87 5.94 6.13 5.52 5.70 5.70 5.70 5.57 5.67

LS Tractor 6.35 6.52 6.41 6.05 6.21 6.33 5.94 6.03 5.87 5.97 5.50 5.77

MacDon 6.05 6.15 6.18 6.03 5.57 6.01 5.25 5.72 5.54 5.57 5.56 5.75

Mahindra 5.06 5.37 4.95 4.41 4.81 5.14 4.61 4.58 4.49 4.33 5.67 4.55

McCormick 4.67 4.37 5.12 4.76 4.09 5.20 4.54 4.42 4.38 4.59 4.56 4.22

Meyer Manufacturing 5.58 5.68 5.92 5.76 5.89 6.05 5.46 5.50 5.42 5.55 5.19 5.37

New Holland 4.18 4.31 4.43 3.81 4.37 4.97 4.53 3.90 4.12 4.12 3.96 3.44

Rhino 5.88 5.68 5.92 5.68 5.52 5.82 5.26 5.51 5.34 5.39 5.35 5.41

Scag 6.38 6.33 6.60 6.39 6.46 6.60 5.99 6.08 6.20 6.04 5.93 6.00

Shindaiwa 6.10 6.24 6.24 6.24 6.12 6.30 5.67 5.82 6.08 5.96 5.38 5.59

Simplicity 5.36 5.49 5.37 5.57 5.55 5.68 4.82 4.74 5.46 5.45 4.66 4.67

Snapper 4.94 5.29 4.73 5.25 5.50 5.54 4.70 4.66 5.63 5.65 4.65 4.46

STIHL 6.20 6.34 6.36 6.27 6.27 6.46 5.50 5.72 6.07 5.93 5.95 5.63

Toro 5.93 5.96 5.96 5.91 6.23 6.22 5.57 5.52 5.94 5.92 5.53 5.41

TYM 4.91 4.96 5.09 4.17 4.30 4.91 4.48 3.74 3.61 3.43 3.78 3.43

Unverferth 5.70 5.57 5.81 5.36 5.64 5.73 5.15 5.26 5.40 5.39 5.14 5.29

Vermeer 6.12 6.03 6.05 6.17 6.15 6.21 5.72 6.00 5.83 5.90 5.46 5.63

Versatile 4.31 4.70 4.85 4.10 3.70 5.06 3.90 3.85 3.58 3.54 4.57 3.58

Walker 6.12 6.05 6.26 6.14 5.99 6.37 5.63 5.99 5.70 5.59 5.60 5.70

Woods 5.78 5.74 5.99 5.66 5.80 5.99 5.25 5.32 5.49 5.50 5.27 5.27

Wright Manufacturing 5.95 6.16 6.29 5.66 5.82 6.24 5.46 5.39 5.55 5.53 5.29 5.05

Yanmar 5.05 5.33 6.02 5.14 5.19 5.98 5 4.88 4.74 4.95 4.86 4.77

Zetor 5.22 5.56 5.83 5.78 5.33 5.56 5.28 4.83 4.67 4.67 3.94 4.06


Full‐Line Manufacturers

RATINGS SCALE:



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Full‐Line Manufacturers 4.94 4.92 5.09 4.62 5.04 5.48 5.00 4.62 4.76 4.74 4.74 4.22

AGCO 4.95 4.86 5.18 4.73 5.00 5.45 5.00 4.52 4.95 4.97 4.67 4.17

Case IH 4.36 4.70 4.60 4.17 4.30 4.89 4.51 4.25 3.98 4.02 4.14 3.60

John Deere 5.51 5.16 5.48 5.42 6.10 6.10 5.68 5.27 5.56 5.57 5.48 4.97

Kubota 5.69 5.59 5.78 4.97 5.44 6.01 5.30 5.17 5.21 5.00 5.45 4.92

New Holland 4.18 4.31 4.43 3.81 4.37 4.97 4.53 3.90 4.12 4.12 3.96 3.44

Tractor Manufacturers

RATINGS SCALE:



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Tractor Manufacturers 5.22 5.36 5.56 4.96 4.81 5.49 4.90 4.74 4.68 4.71 4.82 4.48

Branson 6.08 6.19 6.12 5.52 5.33 6.10 6.04 5.75 5.65 5.69 5.47 5.54

JCB 4.81 4.96 5.19 4.48 4.07 4.88 4.41 4.41 4.37 4.41 4.56 4.07

Kioti 5.75 5.65 6.06 5.14 5.09 5.72 4.81 4.90 5.47 5.49 5.29 4.81

LS Tractor 6.35 6.52 6.41 6.05 6.21 6.33 5.94 6.03 5.87 5.97 5.50 5.77

Mahindra 5.06 5.37 4.95 4.41 4.81 5.14 4.61 4.58 4.49 4.33 5.67 4.55

McCormick 4.67 4.37 5.12 4.76 4.09 5.20 4.54 4.42 4.38 4.59 4.56 4.22

TYM 4.91 4.96 5.09 4.17 4.30 4.91 4.48 3.74 3.61 3.43 3.78 3.43

Versatile 4.31 4.70 4.85 4.10 3.70 5.06 3.90 3.85 3.58 3.54 4.57 3.58

Yanmar 5.05 5.33 6.02 5.14 5.19 5.98 5.00 4.88 4.74 4.95 4.86 4.77

Zetor 5.22 5.56 5.83 5.78 5.33 5.56 5.28 4.83 4.67 4.67 3.94 4.06


OPE Manufacturers

RATINGS SCALE:



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OPE Manufacturers 5.69 5.83 5.88 5.72 5.80 6.04 5.29 5.26 5.58 5.55 5.24 5.07

Arctic Cat 3.65 4.65 4.52 4.78 5.13 5.35 4.26 3.17 4.39 4.39 4.00 2.65

Ariens 5.35 5.36 5.84 5.65 5.10 5.88 5.35 5.16 5.53 5.49 4.78 4.77

Bad Boy 5.81 6.11 5.91 5.46 5.97 5.94 5.12 5.16 5.09 4.93 5.66 5.00

Briggs & Stratton 5.52 5.81 5.58 5.54 5.93 5.87 4.90 4.99 5.34 5.43 4.89 4.87

Cub Cadet 5.64 5.76 5.50 5.34 5.84 5.79 5.15 5.26 5.48 5.50 5.20 5.10

Dixie Chopper 5.25 5.32 5.52 5.10 5.07 5.58 4.98 4.83 4.90 5.02 4.90 4.38

ECHO 6.04 6.27 6.34 6.14 6.16 6.32 5.45 5.61 5.87 5.82 5.34 5.46

Exmark 6.07 6.26 6.24 6.20 6.35 6.43 5.75 5.97 6.07 6.01 5.84 5.77

Ferris 6.19 5.87 6.14 6.02 5.92 6.18 5.49 5.52 5.87 5.80 5.44 5.43

Grasshopper 6.17 6.26 6.36 6.11 6.29 6.32 5.67 5.69 5.91 5.79 5.73 5.77

Gravely 5.72 5.51 6.07 5.73 5.42 6.03 5.63 5.33 5.94 5.85 4.94 5.17

Honda 5.83 5.98 6.25 5.68 5.90 6.24 5.37 5.07 5.22 5.19 5.17 4.88

Husqvarna 4.95 5.10 5.03 4.95 4.47 5.24 4.53 4.38 5.10 5.24 4.82 4.30

Hustler 6.04 6.14 6.05 5.90 6.07 6.23 5.48 5.66 5.73 5.72 5.76 5.57

Kawasaki 5.76 5.82 6.05 5.52 5.85 6.08 5.15 5.18 5.25 5.29 5.14 5.00

Scag 6.38 6.33 6.60 6.39 6.46 6.60 5.99 6.08 6.20 6.04 5.93 6.00

Shindaiwa 6.10 6.24 6.24 6.24 6.12 6.30 5.67 5.82 6.08 5.96 5.38 5.59

Simplicity 5.36 5.49 5.37 5.57 5.55 5.68 4.82 4.74 5.46 5.45 4.66 4.67

Snapper 4.94 5.29 4.73 5.25 5.50 5.54 4.70 4.66 5.63 5.65 4.65 4.46

Stihl 6.20 6.34 6.36 6.27 6.27 6.46 5.50 5.72 6.07 5.93 5.95 5.63

Toro 5.93 5.96 5.96 5.91 6.23 6.22 5.57 5.52 5.94 5.92 5.53 5.41

Walker 6.12 6.05 6.26 6.14 5.99 6.37 5.63 5.99 5.70 5.59 5.60 5.70

Wright Manufacturing 5.95 6.16 6.29 5.66 5.82 6.24 5.46 5.39 5.55 5.53 5.29 5.05


Shortline Manufacturers

RATINGS SCALE:



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Shortline Manufacturers 5.74 5.65 5.94 5.65 5.73 5.96 5.29 5.42 5.40 5.42 5.34 5.33

Bobcat 5.52 5.62 4.92 5.02 5.30 5.64 5.26 4.86 4.86 4.82 5.28 4.63

Bourgault 6.42 5.19 6.38 6.19 5.94 6.25 5.45 6.34 5.97 5.84 6.13 6.03

Bush Hog 5.78 5.62 6.07 5.74 5.77 6.00 5.32 5.38 5.50 5.53 5.32 5.39

Claas 5.64 5.61 6.30 5.64 5.59 6.11 5.36 5.28 5.34 5.48 5.30 5.23

Degelman 5.61 5.25 6.07 5.52 5.54 5.79 5.43 5.18 5.39 5.39 5.11 5.32

Gehl 5.37 5.35 5.63 5.37 5.57 5.83 5.04 5.19 5.44 5.44 5.09 4.89

Great Plains 5.81 5.67 6.08 5.80 5.92 6.08 5.22 5.55 5.48 5.50 5.54 5.55

H & S Mfg 5.66 5.69 5.66 5.44 5.82 5.87 5.50 5.30 5.18 5.18 5.13 5.20

Highline Mfg 6.00 6.22 6.22 6.00 5.89 6.17 5.67 5.89 5.83 5.83 5.44 5.83

Kinze 4.46 5.25 5.22 4.71 5.64 5.61 4.63 4.11 4.38 4.42 4.74 3.92

Krone 5.80 5.67 6.17 5.58 5.70 6.08 4.92 5.45 5.25 5.27 5.39 5.45

Kuhn 5.85 5.55 6.13 5.75 5.64 6.02 5.17 5.37 5.22 5.25 5.36 5.31

Landoll 5.86 5.83 6.01 5.74 5.68 5.89 5.27 5.42 5.52 5.52 5.39 5.53

Land Pride 5.99 5.65 6.16 5.87 5.94 6.13 5.52 5.70 5.70 5.70 5.57 5.67

MacDon 6.05 6.15 6.18 6.03 5.57 6.01 5.25 5.72 5.54 5.57 5.56 5.75

Meyer Manufacturing 5.58 5.68 5.92 5.76 5.89 6.05 5.46 5.50 5.42 5.55 5.19 5.37

Rhino 5.88 5.68 5.92 5.68 5.52 5.82 5.26 5.51 5.34 5.39 5.35 5.41

Unverferth 5.70 5.57 5.81 5.36 5.64 5.73 5.15 5.26 5.40 5.39 5.14 5.29

Vermeer 6.12 6.03 6.05 6.17 6.15 6.21 5.72 6.00 5.83 5.90 5.46 5.63

Woods 5.78 5.74 5.99 5.66 5.80 5.99 5.25 5.32 5.49 5.50 5.27 5.27


CATEGORY RATINGS

4.185.69

5.514.36

4.955.95

6.125.93

6.204.94

5.366.10

6.385.76

6.044.95

5.835.72

6.176.19

6.076.04

5.255.64

5.525.81

5.353.65

6.125.78

5.705.88

5.586.055.99

5.865.855.80

4.466.00

5.665.81

5.375.615.645.78

6.425.52

5.225.05

4.314.91

4.675.06

6.355.75

4.816.08

5.54

1 2 3 4 5 6 7

New HollandKubota

John DeereCase IHAGCO

Wright ManufacturingWalkerToroStihl

SnapperSimplicityShindaiwa

ScagKawasakiHustler

HusqvarnaHondaGravely

GrasshopperFerris

ExmarkECHO

Dixie ChopperCub Cadet

Briggs & StrattonBad BoyAriens

Arctic CatVermeerWoods

UnverferthRhino

Meyer ManufacturingMacDon

Land PrideLandollKuhnKroneKinze

Highline MfgH & S Mfg

Great PlainsGehl

DegelmanClaas

Bush HogBourgault

BobcatZetor

YanmarVersatile

TYMMcCormickMahindraLS Tractor

KiotiJCB

BransonAll Manufacturers



4.315.59

5.164.704.86

6.166.05

5.966.34

5.295.49

6.246.33

5.826.14

5.105.98

5.516.26

5.876.266.27

5.325.765.81

6.115.36

4.656.03

5.745.575.685.68

6.155.65

5.835.555.67

5.256.22

5.695.67

5.355.25

5.615.62

5.195.625.56

5.334.70

4.964.37

5.376.52

5.654.96

6.195.59

1 2 3 4 5 6 7

New HollandKubota




ScagKawasakiHustler


GrasshopperFerris

ExmarkECHO




UnverferthRhino




Great PlainsGehl

DegelmanClaas

Bush HogBourgault

BobcatZetor

YanmarVersatile


KiotiJCB




4.435.78

5.484.60

5.186.296.26

5.966.36

4.735.37

6.246.60

6.056.05

5.036.25

6.076.36

6.146.246.34

5.525.505.58

5.915.84

4.526.055.99

5.815.925.92

6.186.16

6.016.136.17

5.226.22

5.666.08

5.636.07

6.306.07

6.384.92

5.836.02

4.855.095.12

4.956.41

6.065.19

6.125.76

1 2 3 4 5 6 7

New HollandKubota




ScagKawasakiHustler


GrasshopperFerris

ExmarkECHO




UnverferthRhino




Great PlainsGehl

DegelmanClaas

Bush HogBourgault

BobcatZetor

YanmarVersatile


KiotiJCB


Product Quality


3.814.97

5.424.17

4.735.66

6.145.91

6.275.25

5.576.246.39

5.525.90

4.955.685.73

6.116.02

6.206.14

5.105.34

5.545.46

5.654.78

6.175.66

5.365.685.76

6.035.87

5.745.75

5.584.71

6.005.44

5.805.375.525.645.74

6.195.02

5.785.14

4.104.17

4.764.41

6.055.14

4.485.525.45

1 2 3 4 5 6 7

New HollandKubota




ScagKawasakiHustler


GrasshopperFerris

ExmarkECHO




UnverferthRhino




Great PlainsGehl

DegelmanClaas

Bush HogBourgault

BobcatZetor

YanmarVersatile


KiotiJCB




4.375.44

6.104.30

5.005.82

5.996.236.27

5.505.55

6.126.46

5.856.07

4.475.90

5.426.29

5.926.35

6.165.07

5.845.935.97

5.105.13

6.155.80

5.645.52

5.895.57

5.945.685.645.705.64

5.895.825.92

5.575.545.59

5.775.94

5.305.33

5.193.70

4.304.09

4.816.21

5.094.07

5.335.52

1 2 3 4 5 6 7

New HollandKubota




ScagKawasakiHustler


GrasshopperFerris

ExmarkECHO




UnverferthRhino




Great PlainsGehl

DegelmanClaas

Bush HogBourgault

BobcatZetor

YanmarVersatile


KiotiJCB


Parts Availability


4.976.016.10

4.895.45

6.246.37

6.226.46

5.545.68

6.306.60

6.086.23

5.246.24

6.036.32

6.186.43

6.325.58

5.795.875.945.88

5.356.21

5.995.735.82

6.056.016.13

5.896.026.08

5.616.17

5.876.08

5.835.79

6.116.00

6.255.645.56

5.985.06

4.915.205.14

6.335.72

4.886.10

5.86

1 2 3 4 5 6 7

New HollandKubota




ScagKawasakiHustler


GrasshopperFerris

ExmarkECHO




UnverferthRhino




Great PlainsGehl

DegelmanClaas

Bush HogBourgault

BobcatZetor

YanmarVersatile


KiotiJCB


Parts Quality


4.535.30

5.684.51

5.005.46

5.635.575.50

4.704.82

5.675.99

5.155.48

4.535.37

5.635.67

5.495.75

5.454.98

5.154.90

5.125.35

4.265.72

5.255.155.26

5.465.25

5.525.27

5.174.92

4.635.67

5.505.22

5.045.435.365.325.45

5.265.28

5.003.90

4.484.544.61

5.944.81

4.416.04

5.18

1 2 3 4 5 6 7

New HollandKubota




ScagKawasakiHustler


GrasshopperFerris

ExmarkECHO




UnverferthRhino




Great PlainsGehl

DegelmanClaas

Bush HogBourgault

BobcatZetor

YanmarVersatile


KiotiJCB


Return Privileges


3.905.175.27

4.254.52

5.395.99

5.525.72

4.664.74

5.826.08

5.185.66

4.385.07

5.335.69

5.525.97

5.614.83

5.264.99

5.165.16

3.176.00

5.325.26

5.515.50

5.725.70

5.425.375.45

4.115.89

5.305.55

5.195.185.285.38

6.344.864.834.88

3.853.74

4.424.58

6.034.90

4.415.75

5.14

1 2 3 4 5 6 7

New HollandKubota




ScagKawasakiHustler


GrasshopperFerris

ExmarkECHO




UnverferthRhino




Great PlainsGehl

DegelmanClaas

Bush HogBourgault

BobcatZetor

YanmarVersatile


KiotiJCB


Communications with Management


4.125.21

5.563.98

4.955.555.70

5.946.07

5.635.46

6.086.20

5.255.73

5.105.22

5.945.915.87

6.075.87

4.905.48

5.345.09

5.534.39

5.835.49

5.405.345.425.54

5.705.52

5.225.25

4.385.83

5.185.485.445.395.34

5.505.97

4.864.674.74

3.583.61

4.384.49

5.875.47

4.375.65

5.26

1 2 3 4 5 6 7

New HollandKubota




ScagKawasakiHustler


GrasshopperFerris

ExmarkECHO




UnverferthRhino




Great PlainsGehl

DegelmanClaas

Bush HogBourgault

BobcatZetor

YanmarVersatile


KiotiJCB


Warranty Procedures


4.125.00

5.574.02

4.975.535.59

5.925.93

5.655.45

5.966.04

5.295.72

5.245.19

5.855.795.80

6.015.82

5.025.505.43

4.935.49

4.395.90

5.505.395.39

5.555.575.70

5.525.255.27

4.425.83

5.185.505.445.395.485.53

5.844.82

4.674.95

3.543.43

4.594.33

5.975.49

4.415.69

5.26

1 2 3 4 5 6 7

New HollandKubota




ScagKawasakiHustler


GrasshopperFerris

ExmarkECHO




UnverferthRhino




Great PlainsGehl

DegelmanClaas

Bush HogBourgault

BobcatZetor

YanmarVersatile


KiotiJCB


Warranty Payments


3.965.455.48

4.144.67

5.295.605.53

5.954.654.66

5.385.93

5.145.76

4.825.17

4.945.73

5.445.84

5.344.90

5.204.89

5.664.78

4.005.46

5.275.14

5.355.19

5.565.57

5.395.365.39

4.745.44

5.135.54

5.095.11

5.305.32

6.135.28

3.944.86

4.573.78

4.565.67

5.505.29

4.565.47

5.15

1 2 3 4 5 6 7

New HollandKubota




ScagKawasakiHustler


GrasshopperFerris

ExmarkECHO




UnverferthRhino




Great PlainsGehl

DegelmanClaas

Bush HogBourgault

BobcatZetor

YanmarVersatile


KiotiJCB


Marketing & Advertising Support


3.444.924.97

3.604.17

5.055.70

5.415.63

4.464.67

5.596.00

5.005.57

4.304.88

5.175.77

5.435.77

5.464.38

5.104.875.00

4.772.65

5.635.275.295.415.37

5.755.67

5.535.315.45

3.925.83

5.205.55

4.895.32

5.235.39

6.034.63

4.064.77

3.583.43

4.224.55

5.774.81

4.075.54

4.96

1 2 3 4 5 6 7

New HollandKubota




ScagKawasakiHustler


GrasshopperFerris

ExmarkECHO




UnverferthRhino




Great PlainsGehl

DegelmanClaas

Bush HogBourgault

BobcatZetor

YanmarVersatile


KiotiJCB


Manufacturer Response to Dealer Needs/Concerns


RATINGS BY MANUFACTURER

3.67

4.29

4.76

4.70

4.03

5.01

5.22

4.90

4.45

5.02

4.51

4.62

4.17

4.67

4.97

4.95

4.52

5.00

5.45

5.00

4.73

5.18

4.86

4.95

4.22

4.74

4.74

4.76

4.62

5.00

5.48

5.04

4.62

5.09

4.92

4.94

1 2 3 4 5 6 7

Mfr Response to Dealer Needs

Mkting & Adv Support

Warranty Payments

Warranty Procedures

Communication with Mgmt

Return Privileges

Parts Quality

Parts Availability

Product Tech Support

Product Quality



AGCO

All Full‐Line Mfr Rating 2017 2017 Rating 2016 Rating


3.41

4.36

4.77

4.55

3.68

4.68

5.5

5.32

4.95

4.91

5.09

3.77

2.65

4.00

4.39

4.39

3.17

4.26

5.35

5.13

4.78

4.52

4.65

3.65

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Arctic Cat

All OPE Mfr Rating 2017 2017 Rating 2016 Rating


5.12

5.16

5.72

5.76

5.42

5.54

6.15

5.99

5.76

5.80

5.76

5.68

4.77

4.78

5.49

5.53

5.16

5.35

5.88

5.10

5.65

5.84

5.36

5.35

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Ariens



5.16

5.19

5.16

5.40

5.19

5.22

5.92

5.97

5.37

6.00

5.86

5.84

5.00

5.66

4.93

5.09

5.16

5.12

5.94

5.97

5.46

5.91

6.11

5.81

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Bad Boy



5.08

5.26

5.14

5.24

5.30

5.34

5.99

5.63

5.54

5.76

5.78

5.74

4.63

5.28

4.82

4.86

4.86

5.26

5.64

5.30

5.02

4.92

5.62

5.52

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Bobcat (Doosan)All Shortline Mfr Rating 2017 2017 Rating 2016 Rating

322017 EDA Dealer-Manufacturer Relations Survey 322017 EDA Dealer-Manufacturer Relations Survey 32

6.03

6.13

5.84

5.97

6.34

5.45

6.25

5.94

6.19

6.38

5.19

6.42

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

6.37

6.21

5.79

5.89

6.47

5.68

6.47

6.32

6.58

6.63

5.79

6.37

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Bourgault

All Shortline Mfr Rating 2017 2017 Rating 2016 Rating


5.31

5.34

5.76

5.54

5.52

5.79

6.13

5.72

5.56

6.15

6.10

6.02

5.54

5.47

5.69

5.65

5.75

6.04

6.10

5.33

5.52

6.12

6.19

6.08

4.48

4.82

4.71

4.68

4.74

4.90

5.49

4.81

4.96

5.56

5.36

5.22

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Branson

All Tractor Mfr Rating 2017 2017 Rating 2016 Rating


4.75

4.86

5.42

5.29

4.98

4.90

5.89

5.99

5.50

5.50

5.81

5.48

4.87

4.89

5.43

5.34

4.99

4.90

5.87

5.93

5.54

5.58

5.81

5.52

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Briggs & Stratton



5.12

5.01

5.39

5.44

5.34

5.16

5.94

5.72

5.55

5.86

5.51

5.70

5.39

5.32

5.53

5.50

5.38

5.32

6.00

5.77

5.74

6.07

5.62

5.78

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Bush Hog



3.68

4.17

4.13

4.05

4.28

4.51

5.25

4.74

4.30

4.68

4.93

4.48

3.60

4.14

4.02

3.98

4.25

4.51

4.89

4.30

4.17

4.60

4.70

4.36

4.22

4.74

4.74

4.76

4.62

5.00

5.48

5.04

4.62

5.09

4.92

4.94

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Case IH



5.04

4.92

5.48

5.44

5.60

5.40

6.24

5.56

5.60

6.28

5.60

5.76

5.23

5.30

5.48

5.34

5.28

5.36

6.11

5.59

5.64

6.30

5.61

5.64

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Claas



5.11

5.14

5.67

5.61

5.20

5.26

5.83

5.91

5.45

5.46

5.63

5.70

5.10

5.20

5.50

5.48

5.26

5.15

5.79

5.84

5.34

5.50

5.76

5.64

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Cub Cadet



5.32

5.11

5.39

5.39

5.18

5.43

5.79

5.54

5.52

6.07

5.25

5.61

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

5.38

5.24

5.14

5.33

5.43

5.38

5.86

5.67

5.90

6.00

5.57

5.71

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Degelman



4.94

5.26

5.23

5.20

5.01

4.69

5.56

4.85

5.15

5.49

5.29

5.31

4.38

4.90

5.02

4.90

4.83

4.98

5.58

5.07

5.10

5.52

5.32

5.25

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Dixie Chopper



5.46

5.32

5.84

5.89

5.69

5.49

6.32

6.14

6.15

6.34

6.26

6.01

5.46

5.34

5.82

5.87

5.61

5.45

6.32

6.16

6.14

6.34

6.27

6.04

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



ECHO



5.71

5.64

5.82

5.92

5.84

5.73

6.35

6.23

6.20

6.22

6.15

6.05

5.77

5.84

6.01

6.07

5.97

5.75

6.43

6.35

6.20

6.24

6.26

6.07

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Exmark



5.54

5.58

5.80

5.80

5.68

5.55

6.18

5.98

5.92

6.21

5.93

6.08

5.43

5.44

5.80

5.87

5.52

5.49

6.18

5.92

6.02

6.14

5.87

6.19

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Ferris



4.90

4.76

5.22

5.15

5.00

4.98

5.63

5.34

5.16

5.61

5.44

5.44

4.89

5.09

5.44

5.44

5.19

5.04

5.83

5.57

5.37

5.63

5.35

5.37

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Gehl



5.80

5.83

6.08

6.22

6.00

6.00

6.54

6.53

6.41

6.57

6.42

6.29

5.77

5.73

5.79

5.91

5.69

5.67

6.32

6.29

6.11

6.36

6.26

6.17

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Grasshopper



5.50

5.21

5.97

6.03

5.64

5.63

6.16

6.00

5.92

6.20

5.98

6.05

5.17

4.94

5.85

5.94

5.33

5.63

6.03

5.42

5.73

6.07

5.51

5.72

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Gravely



5.55

5.61

5.61

5.61

5.69

5.34

6.05

5.87

5.75

6.01

5.68

5.91

5.55

5.54

5.50

5.48

5.55

5.22

6.08

5.92

5.80

6.08

5.67

5.81

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Great Plains



5.60

5.33

5.45

5.44

5.63

5.42

5.98

5.92

5.46

5.74

5.61

5.81

5.20

5.13

5.18

5.18

5.30

5.50

5.87

5.82

5.44

5.66

5.69

5.66

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



H & S Manufacturing



5.83

5.44

5.83

5.83

5.89

5.67

6.17

5.89

6.00

6.22

6.22

6.00

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Highline Manufacturing

All Shortling Mfr Rating 2017 2017 Rating


4.86

5.09

5.23

5.11

5.12

5.31

6.17

5.83

5.64

6.14

5.79

5.77

4.88

5.17

5.19

5.22

5.07

5.37

6.24

5.90

5.68

6.25

5.98

5.83

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Honda



4.44

4.89

5.31

5.18

4.52

4.62

5.47

4.97

4.98

5.16

5.14

5.13

4.30

4.82

5.24

5.10

4.38

4.53

5.24

4.47

4.95

5.03

5.10

4.95

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Husqvarna



5.24

5.56

5.59

5.40

5.29

5.42

6.24

6.02

5.79

6.11

5.52

5.90

5.57

5.76

5.72

5.73

5.66

5.48

6.23

6.07

5.90

6.05

6.14

6.04

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Hustler



3.00

4.20

4.38

4.44

3.88

5.20

5.56

4.31

4.00

5.50

4.44

4.69

4.07

4.56

4.41

4.37

4.41

4.41

4.88

4.07

4.48

5.19

4.96

4.81

4.36

4.77

4.63

4.58

4.66

4.83

5.44

4.77

4.88

5.45

5.29

5.11

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



JCB



4.53

5.48

5.42

5.27

4.97

5.51

6.00

6.03

5.39

5.32

5.22

5.37

4.97

5.48

5.57

5.56

5.27

5.68

6.10

6.10

5.42

5.48

5.16

5.51

4.22

4.74

4.74

4.76

4.62

5.00

5.48

5.04

4.62

5.09

4.92

4.94

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



John Deere



4.73

4.77

5.06

4.98

5.00

4.94

5.90

5.66

5.37

5.82

5.54

5.53

5.00

5.14

5.29

5.25

5.18

5.15

6.08

5.85

5.52

6.05

5.82

5.76

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Kawasaki



4.30

4.96

4.44

4.33

4.32

4.78

5.96

5.78

4.50

5.00

5.43

4.80

3.92

4.74

4.42

4.38

4.11

4.63

5.61

5.64

4.71

5.22

5.25

4.46

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Kinze



5.03

5.43

5.74

5.61

5.17

5.34

5.95

5.38

5.33

6.21

5.50

5.86

4.81

5.29

5.49

5.47

4.90

4.81

5.72

5.09

5.14

6.06

5.65

5.75

4.48

4.82

4.71

4.68

4.74

4.90

5.49

4.81

4.96

5.56

5.36

5.22

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Kioti



5.21

5.16

5.27

5.31

5.30

4.91

5.96

5.38

5.67

6.16

5.78

5.78

5.45

5.39

5.27

5.25

5.45

4.92

6.08

5.70

5.58

6.17

5.67

5.80

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Krone



5.04

5.54

5.36

5.33

5.34

5.30

6.07

5.39

5.07

5.77

5.13

5.83

4.92

5.45

5.00

5.21

5.17

5.30

6.01

5.44

4.97

5.78

5.59

5.69

4.22

4.74

4.74

4.76

4.62

5.00

5.48

5.04

4.62

5.09

4.92

4.94

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Kubota



5.25

5.38

5.21

5.23

5.53

5.15

6.03

5.79

5.73

6.03

5.68

5.79

5.31

5.36

5.25

5.22

5.37

5.17

6.02

5.64

5.75

6.13

5.55

5.85

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Kuhn NA



6.02

5.82

5.68

5.66

5.84

5.34

6.12

5.92

6.04

6.12

6.10

6.18

5.53

5.39

5.52

5.52

5.42

5.27

5.89

5.68

5.74

6.01

5.83

5.86

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Landoll



5.76

5.65

5.75

5.80

5.85

5.51

6.23

6.11

5.94

6.26

5.81

6.12

5.67

5.57

5.70

5.70

5.70

5.52

6.13

5.94

5.87

6.16

5.65

5.99

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Land Pride



5.84

5.59

6.00

5.87

5.96

5.90

6.41

6.28

6.17

6.42

6.39

6.37

5.77

5.50

5.97

5.87

6.03

5.94

6.33

6.21

6.05

6.41

6.52

6.35

4.48

4.82

4.71

4.68

4.74

4.90

5.49

4.81

4.96

5.56

5.36

5.22

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



LS Tractor



5.87

5.70

5.55

5.70

5.78

5.42

6.06

5.82

6.12

6.13

6.09

5.97

5.75

5.56

5.57

5.54

5.72

5.25

6.01

5.57

6.03

6.18

6.15

6.05

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



MacDon



4.88

6.07

4.52

4.65

5.05

5.00

5.52

5.27

4.65

5.33

5.41

5.52

4.55

5.67

4.33

4.49

4.58

4.61

5.14

4.81

4.41

4.95

5.37

5.06

4.48

4.82

4.71

4.68

4.74

4.90

5.49

4.81

4.96

5.56

5.36

5.22

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Mahindra



4.25

4.80

4.64

4.72

4.61

4.62

5.61

4.31

5.00

5.56

4.79

4.80

4.22

4.56

4.59

4.38

4.42

4.54

5.20

4.09

4.76

5.12

4.37

4.67

4.48

4.82

4.71

4.68

4.74

4.90

5.49

4.81

4.96

5.56

5.36

5.22

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



McCormick



5.37

5.19

5.55

5.42

5.50

5.46

6.05

5.89

5.76

5.92

5.68

5.58

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

5.71

5.50

5.25

5.25

5.92

5.67

6.17

6.21

6.00

6.13

5.88

5.83

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Meyer Manufacturing



3.52

3.99

4.33

4.19

4.10

4.63

5.18

4.72

3.90

4.51

4.06

4.37

3.44

3.96

4.12

4.12

3.9

4.53

4.97

4.37

3.81

4.43

4.31

4.18

4.22

4.74

4.74

4.76

4.62

5.00

5.48

5.04

4.62

5.09

4.92

4.94

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



New Holland



4.66

4.90

4.81

4.73

4.92

4.81

5.51

4.92

5.18

5.64

5.35

5.50

5.41

5.35

5.39

5.34

5.51

5.26

5.82

5.52

5.68

5.92

5.68

5.88

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Rhino



5.71

5.61

5.92

5.97

5.98

5.68

6.41

6.31

6.21

6.33

6.20

6.21

6.00

5.93

6.04

6.20

6.08

5.99

6.60

6.46

6.39

6.60

6.33

6.38

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Scag



5.34

5.28

5.72

5.78

5.62

5.46

6.20

6.07

6.07

6.16

6.06

5.99

5.59

5.38

5.96

6.08

5.82

5.67

6.30

6.12

6.24

6.24

6.24

6.10

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Shindaiwa



4.81

4.87

5.59

5.63

4.88

4.82

5.63

5.60

5.38

5.51

5.51

5.56

4.67

4.66

5.45

5.46

4.74

4.82

5.68

5.55

5.57

5.37

5.49

5.36

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Simplicity



4.40

4.51

5.24

5.28

4.37

4.52

5.23

5.33

4.85

4.51

4.89

4.78

4.46

4.65

5.65

5.63

4.66

4.70

5.54

5.50

5.25

4.73

5.29

4.94

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Snapper



5.70

5.80

5.92

6.05

5.86

5.51

6.44

6.32

6.29

6.36

6.41

6.24

5.63

5.95

5.93

6.07

5.72

5.50

6.46

6.27

6.27

6.36

6.34

6.20

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



STIHL



5.53

5.57

6.03

6.02

5.63

5.69

6.27

6.29

6.01

6.02

5.96

6.02

5.41

5.53

5.92

5.94

5.52

5.57

6.22

6.23

5.91

5.96

5.96

5.93

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Toro



3.52

3.59

3.81

3.52

3.93

4.52

5.19

4.19

3.56

4.78

4.37

4.15

3.43

3.78

3.43

3.61

3.74

4.48

4.91

4.30

4.17

5.09

4.96

4.91

4.48

4.82

4.71

4.68

4.74

4.90

5.49

4.81

4.96

5.56

5.36

5.22

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



TYM



5.31

5.29

5.37

5.38

5.28

5.12

5.95

5.77

5.54

6.09

5.78

5.76

5.29

5.14

5.39

5.40

5.26

5.15

5.73

5.64

5.36

5.81

5.57

5.70

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Unverferth



5.99

6.00

6.10

6.13

6.17

6.03

6.52

6.23

6.41

6.41

6.36

6.44

5.63

5.46

5.90

5.83

6.00

5.72

6.21

6.15

6.17

6.05

6.03

6.12

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Vermeer



3.20

4.56

3.60

3.62

3.49

4.36

5.07

4.09

3.59

4.56

4.93

4.00

3.58

4.57

3.54

3.58

3.85

3.90

5.06

3.70

4.10

4.85

4.70

4.31

4.48

4.82

4.71

4.68

4.74

4.90

5.49

4.81

4.96

5.56

5.36

5.22

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Versatile



5.49

5.34

5.63

5.65

5.78

5.43

6.24

5.93

6.00

6.30

5.98

5.98

5.70

5.60

5.59

5.70

5.99

5.63

6.37

5.99

6.14

6.26

6.05

6.12

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Walker



5.22

5.24

5.38

5.39

5.39

5.22

5.98

5.83

5.69

5.99

5.80

5.75

5.27

5.27

5.50

5.49

5.32

5.25

5.99

5.80

5.66

5.99

5.74

5.78

5.33

5.34

5.42

5.40

5.42

5.29

5.96

5.73

5.65

5.94

5.65

5.74

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Woods



5.34

5.40

5.72

5.62

5.59

5.62

6.16

5.96

5.86

6.24

5.82

5.90

5.05

5.29

5.53

5.55

5.39

5.46

6.24

5.82

5.66

6.29

6.16

5.95

5.07

5.24

5.55

5.58

5.26

5.29

6.04

5.80

5.72

5.88

5.83

5.69

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Wright Manufacturing



4.77

4.86

4.95

4.74

4.88

5.00

5.98

5.19

5.14

6.02

5.33

5.05

4.48

4.82

4.71

4.68

4.74

4.90

5.49

4.81

4.96

5.56

5.36

5.22

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Yanmar

All Tractor Mfr Rating 2017 2017 Rating


4.06

3.94

4.67

4.67

4.83

5.28

5.56

5.33

5.78

5.83

5.56

5.22

4.48

4.82

4.71

4.68

4.74

4.90

5.49

4.81

4.96

5.56

5.36

5.22

1 2 3 4 5 6 7



Warranty Payments

Warranty Procedures


Return Privileges

Parts Quality

Parts Availability


Product Quality



Zetor

All Tractor Mfr Rating 2017 2017 Rating



http://www.equipmentdealer.org/

2017 - equipment dealer

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