2017 Customer Experience Leadership Forum (San Francisco)

Thursday, March 23, 2017

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Speaker Materials are available upon request, pending availability.

agenda

2017 customer experience Leadership Forum (san Francisco)

Thursday, March 23, 20178:30am – 4:45pm

8:30am – 9:30am

Breakfast

9:30am – 9:35am

Argyle Executive Forum Opening Remarks

9:35am – 10:10am

Keynote Presentation featuring JPMorgan Chase

Join Jon H. Black from JPMorgan Chase to discuss the evolution of surveys as a tool to evaluate and understand your customer’s experience, and how CX executives can modernize this process to deliver more rich, actionable data and insights.

Jon BlackVice President, Voice of the Customer (VoC) Manager - Digital Analytics JPMorgan Chase & Co.

10:10am – 10:35am

Networking Break

agenda

10:35am – 11:25am

Panel Discussion: “Delivering Seamless End-to-End CX to Delight the Modern Customer”

Session topics include, but are not limited to:

• Building the infrastructure to understand customer attitudes and behaviors in real time• Structuring the team and the broader organization to understand and react to these insights and

trends• How to avoid a fragmented customer experienceDeveloping a content delivery strategy across

multiple channels• Challengesencounteredinbridgingthegapbetweenonlineandofflinecustomerinteractions• Staying ahead of the competition as more and more organizations leverage real time data to delight

the customer• Anticipating disruption and investing in innovation

Moderator:Jonathan AlloyVice President, Wholesale Banking Product ManagementWells Fargo

Panelists:Dutta SatadipDirector, Customer Success – AmericasGoogle

Sarah SimonDirector, VOC Consulting, AmericasConfirmit

Cecilia SunVice President, Digital Customer Experience and Innovation Blue Shield of California

Richard Weeks Vice President, Omnichannel Service PathwaysU.S. Bank

11:25am – 11:45am

Networking Break

agenda

11:45am – 12:35pm

Panel Discussion: “Enabling and Empowering a Customer-Centric Organization”

Session topics include, but are not limited to:

• Incentivizing employees to deliver great customer experiences• Who is working in the call center today? • How to effectively engage the millennial workforce• How to build a positive culture within the call center• Arming your call center with appropriate, relevant, empowering content• Enabling employees to deliver exceptional customer experiences

Moderator:Francie Stout-SilvaSenior Director, Global Customer CareJuniper Networks

Panelists:Amy EsenstenHead of Customer CareSunRun

Kelly HendricksAVP, Global Client Services Verizon

Norm NelsonSenior Director, Customer ExperienceVivint

Jaspar WeirCo-Founder and President TaskUs

12:35pm – 1:35pm

Lunch

agenda

1:35pm – 2:10pm

Fireside Chat featuring Equinix & Verizon

Featuring:Brian LillieChiefCustomerOfficer,EVPTechnologyServices Equinix

Interviewed by: Kelly HendricksAVP, Global Client Services Verizon

2:10pm – 2:25pm

Networking Break

2:25pm – 3:00pm

Keynote Presentation featuring Autodesk

Join Heather Simon as she explores the convergence of content, experience design, and customer support in today’s customer-centric digital landscape. Heather will discuss how Autodesk is bridging these factors together to delight their customers, as well as her predictions on how the CX landscape will continue to evolve.

Heather SimonHead of Service DesignAutodesk

agenda

3:05pm – 3:40pm

Keynote Presentation featuring Prezi: “Customer Driven Product Launch”

Karen will share how Prezi evolved the approach and operations across the company to put customers at the core of our product launch and development process.

Karen TangHead of Customer Success, Support, SalesPrezi

3:40pm – 3:45pm

Argyle Executive Forum Closing Remarks

3:45pm – 4:45pm

Closing Reception

__________________________________________________________________________________

*Please note, the agenda is subject to change.

The information, views, and opinions expressed by speakers and other participants at our conferences are those of the individual and do not necessarily reflect the views and opinions of Argyle Executive Forum.

Argyle Executive Forum, its directors and officers, do not guarantee that any information provided by a speaker or other participant is accurate or complete and Argyle Executive Forum does not endorse any opinions that may be presented.

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parTners

panel partners

ConfirmitenablesorganizationstodevelopandimplementVoiceoftheCustomer,EmployeeEngagementandMarketResearchprogramsthatdeliverinsightanddrivebusinesschange.Confirmit’sclientscreatemulti-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment.

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effectiveVoiceof theCustomerprograms,helpingclientssignificantly impactbusinessperformance formore than a decade. We help you measure the Voice of the Customer, identify the key drivers of satisfac-tion and loyalty, analyze how well your enterprise is performing, and pinpoint improvement opportunities in your people, systems and processes to enhance the customer experience.

TaskUs is the leading, global outsourcing company that delivers exceptional back office support and customer care services the power some of the world’s most notable brands and disruptive companies. Our clients range from explosive growth startups that need an agile partner who can accommodate massive scale, to billion-dollar superstars that require operational rigor, to the most recognizable brands that need digital migration.

We sit at the intersection of people and technology, resulting in a deep expertise in cloud-based, digital customer services, an intense attention to quality, passionate teammates, and a differentiated focusontransformationalgrowth.Weareflexible,agile,andquicktorespondtoyourcompany’sevolving requirements and desires.

So, how do we do it?

We’re smarter, better, and faster than any other outsourcer on Earth. We offer our partners: smarter solutions supported by digital mastery & cutting-edge technology Better experiences through our exceptional employees & process innovation Faster scaling and unparalleled agility to face unexpected changes

Taskus powers the world’s most epic brands

parTners

Breakout session partner

LivePerson creates meaningful connections between brands and consumers, by delivering customer engagement solutions that help brands better understand and connect to consumers. By providing them with a rich, personalized, digital experience, whether it’s via chat, voice, video, or messages, LivePerson helps brands enhance the consumer’s digital journey, increasing brand trust and value.

senior supporter partners

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service.

Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agentswith ameasured 99.99% uptime.Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.

Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannelexperiences,aunifiedinterfacetoset-upandmodifyworkflows,andamonitoring,reporting,and quality management for and across all channels.

Bright Pattern was founded in 2010 by the team of contact center industry veterans with over 20 years of experience building customer service software for enterprise-grade companies.

Bright Pattern’s founding team includes engineers who created enterprise contact center software while working at Genesys and Aspect and CRM solutions at FrontRange. From their prior work experience, they bring to Bright Pattern a profound understanding of what it takes to build feature rich customer service tech-nology and have a deep commitment to the success of their customers. Today, Bright Pattern is combining these experiences to create cloud contact center solutions empowering mid and enterprise size businesses to offer great customer experience across all communication and messaging channels.

Our team prides itself on being at the forefront of technology innovations and market trends for communication. We invest heavily in research and development to bring those innovations to our customers and partners. Our 30+ engineers hold over 100 contact center technology patents.

parTners

senior supporter partners

Five9isaleadingproviderofcloudcontactcentersoftware,bringingthepowerofthecloudtothousandsofcustomersandfacilitatingmorethanthreebillioncustomerinteractionsannually.Since2001,Five9hasledthe cloud revolution in contact centers, helping organizations of every size transition from premise-based solutionstothecloud.Five9providesbusinessessecure,reliable,scalablecloudcontactcentersoftwaretocreate exceptional customer experiences, increase agent productivity and deliver tangible business results. Formoreinformationvisitwww.five9.com.

InMoment™ is a cloud-based customer experience (CX) optimization platform that helps brands leverage customer stories to inform better business decisions and create more meaningful relationships with their customers. Through its Experience Hub™, InMoment provides voice of customer (VoC), social reviews & advocacy, and employee engagement solutions, as well as strategic guidance, support, and services to nearly400brandsin95countries.

Solvvy delivers an effortless and intelligent customer self-service experience powered by advanced machinelearningandartificialintelligence.Companiesimmediatelyreduceticketvolumeby15-20%anddecrease operating costs while simultaneously improving customer satisfaction.

Top brands such as MailChimp, Upwork and TaskRabbit use Solvvy to provide omnichannel self-service to their customers and provide immediate resolutions of customer issues.

Solvvy can be deployed in a matter of hours with no engineering effort required. It seamlessly integrates with your existing knowledge-base, ticketing systems, chat systems and community forums. Among others, it integrates with Salesforce Service Cloud, Zendesk, Oracle Service Cloud, Salesforce Community Cloud, Lithium, Zopim, Olark, LiveChat and LivePerson.

Once Solvvy goes live, Solvvy’s Answergraph technology enables companies to start answering customer questions using existing knowledge-base articles and ticket history and improve customer experience with instant resolutions.

Solvvy’s AI platform learns from every customer interaction and improves the self-service experience effortlessly over time.

parTners

senior supporter partners

IBM Cloud Video is a proven, globally scalable video platform that is an end-to-end solution for internal facing live or on-demand video. With ease of use broadcasting, which can be done from professional cameras down to smart phones, content is cloud transcoded to reach virtually any device and with automaticarchivingforlateruse.Throughdetailed,viewerspecifictrackingorganizationscanalsouncoverrevealing intelligence that supports strategic goals and proves ROI of video resources.

Our Platforms include:

• IBM Cloud Video Streaming Manager for Enterprise: Transform employee communications byproducing secure, internal video assets that provide individual-viewer tracking.

• Corporate communications: Transform employee communications by producing secure, internal videoassets that provide individual-viewer tracking.

• Live events: Put the potential of live content to work at a global scale with time-tested tools optimizedfor streaming video content online and integrating social media.

• Workflowanddistribution:Monetizeandfuelyourvideobusinesswithmultiscreenlogisticsthatcansimplify content management and distribution in a multi-screen, multi-business-model environment.

DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations.

At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer service & support conversations across text-based communication channels like email, chat, social media and mobile messaging.

DigitalGenius integrates with a company’s existing customer service console (like Salesforce Service Cloud, Zendesk, and others), so when new messages come in via channels like email, live chat, social media, and mobile messaging, the deep learning model takes the following 3 actions:

1. Predicts and auto-fills all case meta-data related to the incoming message (tags, routing, etc)2. Predicts the best response to the incoming message and shows it to the contact center agent for approval or personalization. Upon the agent’s action, the approved message is sent to the customer, and the algorithm goes through continuous learning.3. Finally, any suggested answers above a certain confidence threshold can be automated altogether.

This process enables customer service agents to save massive amounts of time, while focusing on more sensitive cases and conversations with customers. It allows enterprises like KLM Royal Dutch Airlines to successfully handle massive increases in message volumes when opening new channels like Facebook Messenger, Twitter, and others.

Ultimately, the system unlocks the value of historical customer service data, by leveraging deep neural networks, and online learning, while reducing average handling time (AHT) and improving customer & employee satisfaction inside the customer service operation.

Secure Video Streaming for Teams and Enterprises

Meet with IBM Cloud Video during the 2017 Customer Experience Leadership Forumwww.ibm.com/cloud/video

Find out more on: www.DigitalGenius.com

upcoMing evenTs

March 29, 20172017 cMo virtual event: driving Better outcomes through Marketing analytics (virtual)virtual event

Perspectives by:• Rich Clayton, Vice President of Business Analytics Product Group, Oracle• Amy Messano, Vice President of Marketing and Communications, Delphi Financial Group

March 30, 20172017 customer experience Leadership Forum (Toronto)Toronto, on

Perspectives by:• Corby Fine, Vice President, Customer Intelligence & Digital Experience, Rogers Communications• Neel Dayal, Director, Innovation, Rogers Communications• MarceloRegen,VicePresident,AllstateBrand-ChiefSales&MarketingOfficer,AllstateCorporation• Duff Anderson, Senior Vice President and Co-Founder, iPerceptions• Peter Blackwell, Head of Marketing, Volkswagen Group of America• Christopher Watchorn, Head of Customer Service Network Effectiveness, Canada Post• Karen Sawyer, Head of Customer Loyalty & Growth, Canadian Commercial Banking, BMO Harris Bank• Vicki Benoit, Director, Customer Care, Air Canada• Heidi Wilson, Vice President, Ipsos Loyalty, Ipsos• Darrell Bruce, Vice President, Toronto Customer Contact Centre, Scotiabank• Simona Salter, Vice President, Client Management Merchant Services, American Express• Julie Daigle, Chief Customer Experience, Nissan Canada• Michelle Slater, Head of Marketing, Twitter• Renee Racine-Kinnear, Head of Digital Product Design & User Experience, Sears Canada• Craig Calvert, Head of Customer Solutions, UPS

april 5, 20172017 cFo Forum- strategy & innovation in the digital era (chicago)chicago, iL

Perspectives by:• DougHerron,ExecutiveVicePresidentandChiefFinancialOfficer,SafeliteAutoGlass• SasMukherjee,EVP,CFOandChiefStrategyOfficer,YorkRiskServicesGroup• EthanBaumfeld,DivisionalSeniorVicePresident&ChiefRegulatoryOfficer,HealthCareService

Corporation• Darrell Carpenter, Vice President, Commercial and Industrial Global Finance, Underwriters Laboratories• IanCharles,ChiefFinancialOfficer,HostAnalytics• Randy Garrison, Vice President, Global Line of Business Finance, SAP• Mike Sergesketter, VP-CFO, Kimball International• Ram Narain, Vice President Enterprise PMO, M&A Integration, Anixter International• Varvara Alva, Vice President of Investor Relations and Treasurer, Gogo• Nick Hewitt, CFO - Glass NA, Ardagh Group• Spencer Lin, Global CFO Market Development Lead, IBM• JP Mamuric, Vice President, Financial Planning & Analysis, Tribune Media• Mike Hart, Senior Vice President, Data Management and Technology, JLL• StephenBernacki,ChiefFinancialOfficer,Tock

upcoMing evenTs

april 5, 20172017 Chief Information Security Officer (CISO) Leadership Forum (Atlanta)atlanta, ga

Perspectives by:• Mark Gelhardt, Assistant Vice President, Cyber Risk Remediation, Elavon• TimCallahan,SVP,GlobalChiefSecurityOfficer,Aflac• James Baird, Vice President, IT Security & Compliance, American Cancer Society• KatherineFithen,ChiefPrivacyOfficer,TheCoca-ColaCompany• Julie Talbot-hubbard, Senior Vice President, Head of Information Security Operations, SunTrust Bank• Wayne Proctor, Vice President, Information Security, WestRock Company• TamikaBass,ChiefInformationSecurityOfficer,GeorgiaDepartmentofPublicHealth• DavidLevine,ChiefInformationSecurityOfficer&VicePresident,InformationSecurity,Ricoh• DerekHardmon,VicePresident,InformationSecurityOfficer,AtlanticCapitalBank

april 5, 20172017 hr virtual event: driving a high performance organization with Big data and hr analytics (virtual)virtual event

Perspectives by:• Joseph Thomas, Senior Director, Cloud Analytics, Oracle

april 18, 20172017 cio Think Tank: digital Transformation – don’t get Left in the dust (dallas)dallas, TX

Perspectives by:• Ryan Ramirez, Vice President of IT, Global Infrastructure, Kimberly-Clark• Steve Kaplan, Vice President of Client Strategy, Nutanix• Mark Patton, Vice President, Enterprise Architecture, GameStop Corp.

april 20, 20172017 customer experience Leadership Forum - Measuring Meaningful engagement (new york)new york, ny

Perspectives by:• Todd Metzker, Head of Customer Service Contact Center, Brooks Brothers• Imran Haque, Head of eCommerce, Digital Strategy and Multichannel Marketing, Zoetis• Ahmed Ayad, Head of Customer Satisfaction and Service Optimization, Blue Cross & Blue Shield

Association• Liliana Petrova, Head of Customer Experience Programs, JetBlue Airways Corporation• Jon Goldmann, Director, Brand Engagement, Harry’s

upcoMing evenTs

april 25, 20172017 Chief Information Officer Leadership Forum (Los Angeles)Los angeles, ca

Perspectives by:• JasonRichard,ChiefInformationOfficer,LuckyBrandJeans• Alexandre Wentzo, CEO, Casewise• Keith O’Sullivan, Vice President, Global Information Security (CISO), Time• BillLazarus,ChiefTechnologyOfficer,UCLAHealthSystem• Tim Moran, Senior Vice President of Global IT, Financial Systems, Live Nation• ArthurLessard,SeniorVicePresident,ChiefInformationSecurityOfficer,UniversalMusicGroup• BobEicholz,ChiefTechnologyOfficer,Technicolor• ToddBarnum,ChiefInformationSecurityOfficer,GoPro• Stace Baal, Director, Engineering, Eharmony• Vijay Vangapandu, Principle Software Engineer, Eharmony• Ninish Ukkan, Senior Vice President, Technology, Eharmony• Raj Rajkotia, Head of Technology, Warner Bros.

april 25, 20172017 Technology innovation in healthcare (new york)new york, ny

Perspectives by:• BashirAgboola,ChiefTechnologyOfficer,HospitalForSpecialSurgery• Franklin Rosado, CTO, Planned Parenthood Federation of America• BrianLozada,ChiefInformationSecurityOfficer,Zocdoc• Jim Beinlich, Associate Vice President, I/T Entity Services, Penn Medicine (University of Pennsylvania

Health System)• RohitKatti,ChiefTechnologist,Director,StrategicTechnologyInvestmentsGroup,NewYorkLifeInsurance

Company

april 27, 20172017 retail & consumer goods Forum: Marketing to the Modern consumer (new york)new york, ny

Perspectives by:• AngelaTribelli,ChiefMarketingOfficer,HarperCollinsPublishers• Ken Bausch, Vice President, Global Digital Marketing, World Kitchen• Ken Godfrey, Head of Digital, Philips• Glenn Burke, Vice President, Marketing & Business Development, Avis Budget Group• Stephanie Garbarini, Vice President, Brand Marketing, Dress Barn• Patrick Keane, President, Sharethrough• Kristin Fassler, Vice President, Director of Marketing, Penguin Random House• Lisa Gralnek, Vice President, Brand Marketing, Chobani• ZishaSchnitzler,ChiefMarketingOfficer,Digital,B&HPhotoVideo• DouglasZarkin,VicePresident,ChiefMarketingOfficer,LuxotticaGroup• Jenny Zirinsky, Vice President, Global Media - Consumer Beauty, Coty• DorothyCarlow,ChiefMerchandising&MarketingOfficer,FairwayMarket

upcoMing evenTs

april 27, 20172017 retail & consumer goods Lunch: Demystifying Offline and Online Data to Innovate Marketing (New York)new york, ny

Perspectives by:• Peter Schutt, Senior Principal Product Marketing Director, Cloud Platform, Oracle• Ray Owens, President, DX Marketing

april 27, 20172017 human capital virtual event: The role of hr in the digital era (virtual)virtual event

Perspectives by:• Diego Gomez, Vice President, Human Capital Management Transformation, Oracle

May 3, 20172017 retail & consumer goods Forum: Marketing to the Modern consumer (chicago)chicago, iL

Perspectives by:• Denise Lauer, Director, Communications and Corporate Brand Strategy, Morton Salt• Catherine Fox, Head of Marketing, Retail Butter and Spreads, Land O’Lakes• Julian Aldridge, Former Vice President, Brand Evangelism and Activation, Charles Schwab• Greg Palese, Vice President, Marketing, Klein Tools• Michael Goldwater, Head of Business Management & Analytics, Online Mobile, Sears Holdings• Sanjiv Gajiwala, Vice President, Marketing, Mike’s Hard Lemonade• DonaldKing,VicePresident,ChiefMarketingOfficer,W.W.Grainger• MQ Qureshi, Former Director of Global Digital Experience, McDonald’s Corporation / Founding Partner,

McDonald’s Corporation• Pat Rooney, Head of Creative Strategy and Marketing Planning, True Value Company• Edward Bourelly, Head of Marketing, New Era Cap• Sameer Bhutiani, Head of Ecommerce, Merchandising and Marketing, Redbox• Peter Boutros, CMO and Head of International - Kenmore/Craftsman/DieHard, Sears Holdings• BelindaHudmon,ChiefMarketingOfficer,ThePamperedChef• Adam Kmiec, Head of Mobile, Social, Content & Performance Marketing, Walgreens• Calvin Peters, PR & Digital Communications Manager, Walgreens

upcoMing evenTs

May 4, 20172017 Chief Information Security Officer (CISO) Leadership Forum (Chicago)chicago, iL

Perspectives by:• John Iatonna, Senior Vice President, Information Security, Edelman• RichardRushing,ChiefInformationSecurityOfficer,MotorolaMobility• RicardoLafosse,ChiefInformationSecurityOfficer,CookCountyIllinois• DavidKomendat,VicePresident&ChiefSecurityOfficer,Boeing• FredKwong,ChiefInformationSecurityOfficer,DeltaDental• AmanRaheja,ChiefInformationSecurityOfficer,BMOHarrisBankNationalAssociation• MatthewMemming,ChiefInformationSecurityOfficer,NavistarInternational• SethMcCallister,ChiefInformationSecurityOfficer,HubInternational• JillRhodes,ChiefInformationSecurityOfficer(CISO)andVicePresident,OptionCare• JohnSander,SeniorDirectorandChiefInformationSecurityOfficer,DeVry• Tim Bengson, Vice President, Global Cyber Security & Risk Management, Kellogg’s• NicoleFord,GlobalVicePresident,IT&ChiefInformationSecurityOfficer,Baxter

May 4, 20172017 human capital Leadership Forum (new york)new york, ny

Perspectives by:• Donovan Mattole, Vice President of Human Resources, Brenntag North America• KathleenWeslock,ExecutiveVicePresident,ChiefPeopleOfficer,FrontierCommunications• Vanessa Abrahams-John, Head of Global Diversity & Inclusion, Talent Acquisition, Praxair• Kevin Ames, Director, O.C. Tanner Institute, O.C. Tanner• JoanneRencher,ChiefBusinessandTalentOfficer,GirlScoutsoftheUSA• Alex Goryachev, Senior Director of Innovation Strategy and Programs, Cisco Systems• Allison Allen, Vice President, Talent & Organizational Development, AOL• Athene Van Mazijk, Vice President, Human Resources, North America, Mondelez International• Peggy Rubenzer, Senior Vice President of People Resources, Shake Shack• Jill Katz, GVP, Human Resources, Macy’s

May 9, 20172017 Chief Financial Officer Leadership Forum (Los Angeles)Los angeles, ca

Perspectives by:• Mandana Sadigh, Senior Vice President and Treasurer, Mattel• GreggGoldman,SeniorVicePresident,BusinessAffairs&ChiefFinancialOfficer,TheUniversityofArizona• JulieSilver,ChiefFinancialOfficer,TheWonderfulCompany• DeanDitto,ChiefFinancialOfficer,KARLSTORZEndoscopy-America• SandeepReddy,ChiefFinancialOfficer,Guess?• ScottGriffiths,ChiefFinancialOfficer,Marketing,FarmersInsuranceGroupofCompanies• Ravi Mallela, Senior Vice President, Head of Finance, First Republic Bank• Sunny Donenfeld, Senior Associate Dean for Finance & Administration and CFO, USC Marshall School of

Business• Tim Deloso, Vice President & Treasurer, Warner Bros.

upcoMing evenTs

May 9, 20172017 customer experience Leadership Forum (chicago)chicago, iL

Perspectives by:• Renee Cacchillo, Senior Vice President Customer, Brand & Technology, Safelite AutoGlass• Juliane Trapp Pearson, Head of Customer Experience at Blue Cross and Blue Shield of Illinois, Montana,

New Mexico, Oklahoma & Texas, Health Care Service Corporation• Dana Dymek, Head of User Experience, Gogo• MikeWokosin,ChiefMarketingOfficer,VicePresident,DigitalMarketing,CRMandPartnerships,Redbox• Carlos Garcia, Head of Integrated Marketing, Blue Cross and Blue Shield of Illinois, Montana, New Mexico,

Oklahoma, and Texas, Health Care Service Corporation

May 10, 20172017 human capital Leadership Forum (chicago)chicago, iL

Perspectives by:• JackieGordon,SeniorVicePresidentandChiefHumanResourcesOfficer,YMCAoftheUSA• EdFlowers,SeniorVicePresident&ChiefPeopleOfficer,WorldKitchen• Kimberly Bors, Senior Vice President, Human Resources, Schneider Electric• NamrataYadav,SeniorVicePresident,HeadofInclusionStrategyandDiversity&InclusionLearning,Bank

of America• Amanda Dunn Kelly, Senior Vice President, Learning & Leadership Development Executive, Bank of

America• Sarah Smith, Director of Talent Management, Marathon Oil Corporation• Ron Porter, Executive Vice President & Principal Consultant, Linkage• Danielle Dietrich, Director of Talent Management, Baxter• Angela Craft Williams, Vice President, Human Resources, Fifth Third• Peggy Boyer, Principal Consultant, Linkage• CynthiaHiskes,ChiefPeopleOfficer,Cars.com• Jeff Krautkramer, Vice President, Human Resources, IDEX Corp.• Rohini Shankar, Vice President, Human Resources, GE Capital

May 16, 20172017 cio Leadership Forum - data strategy & innovation (Boston)Boston, Ma

Perspectives by:• Srini Purohit, Senior Vice President and Chief Architect, Fidelity Investments• StanKreydin,GlobalChiefTechnologyOfficer,WyndhamWorldwideCorporation

May 17, 20172017 cX Webinar: debunking 10 Myths around cX and Modern service (virtual event)virtual event

Perspectives by:• JP Saunders, Senior Director, Strategy, Oracle

upcoMing evenTs

May 18, 20172017 Chief Financial Officer Leadership Forum (Atlanta)atlanta, ga

Perspectives by:• DeRettaCole,PhD.,ChiefHumanResourcesOfficer,YMCAoftheUSA• DeniseDettingmeijer,ChiefFinancialOfficer,NorthAmerica,Randstad• BonaAllen,SeniorVicePresident&ChiefFinancialOfficer,KajimaCorporation• NaveedAnwar,ChiefFinancialOfficer,MagMutualInsuranceCompany• LeonardHicks,VicePresidentandChiefFinancialOfficer,AirMobility&MaritimeMissions,Lockheed

Martin• Rob Hughes, Division CFO, Vice President of Finance, Kimberly-Clark• Monalisa Chowdhury, Vice President, Finance, Primerica• Shimika Wilder Jones, Vice President, Finance, The Weather Channel• Peter Leber, Vice President, Finance, Newell Rubbermaid• CarolDillonKissal,VicePresident,FinanceandChiefFinancialOfficer,EmoryUniversity

May 23, 20172017 Leadership in e-commerce (dallas)dallas, TX

Perspectives by:• Will Pinnell, Vice President, Digital and Product Strategy, BCD Travel• Julie Filion, Vice President, E-Commerce & Digital Marketing, MoneyGram• Ajit Sivadasan, Global Vice President & GM, eCommerce, Web, Sales & Marketing, Lenovo• Gabe Mattingly, Head of Ecommerce, Kimberly-Clark• JulieCary,ChiefMarketingOfficer,LaQuinta• AngelaYochem,SeniorVicePresident&ChiefInformationOfficer,Rent-A-Center• Lety Nettles, Vice President, Digital Innovation, Rent-A-Center• Ali Ijaz, Global Digital Marketing Lead, 3M

upcoMing evenTs

June 1, 20172017 Financial services Forum: Marketing & Technology innovation (new york)new york, ny

Perspectives by:• DeirdreBigley,GlobalChiefMarketingOfficer,Bloomberg• RitchieVener,ChiefMarketingOfficer,YorkRiskServicesGroup• Amanda Rubin, Global Co-Head, Brand and Content Strategy, Goldman Sachs• Kip Morgan, Head of Media and Brand Analytics, Prudential• Stephen Jalkut, Head of Marketing, Tokio Marine Holdings• Brian Becker, Executive Director, Head of Content, Digital Team, JP Morgan Chase• Lucy Zachman, Managing Director - Digital Marketing, Synchrony Financial• AnikoDeLaney,GlobalHeadofCorporateMarketing,ManagingDirector,BNYMellon• Debra Feresten, Head of Marketing & Communications, AXA• Larry Nagel, Head of Online Marketing, MetLife• lloyd balman, Head of Experiential Marketing, TD Bank• Nancy Brennan, Managing Director, Head of Marketing, Global Banking & Markets, Bank of America /

Merrill Lynch• Tiffany Perkins-Munn, Global Head of Client Analytics, JP Morgan Chase• Elyse Southwell, Vice President of Advertising & Digital Sales, NASDAQ• Alex Cavalieri, Vice President, Digital Marketing, BlackRock Financial Management• Bridgette Thompson, Head of North American Marketing, Aviva Investors• Drew Kettering, Managing Director, TIAA Digital, TIAA

June 6, 20172017 Chief Information Officer Leadership Forum (New York)new york, ny

Perspectives by:• KennethCorriveau,SVP&ChiefInformationOfficerWorldwide,OmnicomGroup• Jane Aboyoun, Global Head, Digital Innovation, The Estée Lauder Companies• Phillip Miller, Head of Infrastructure & Technical Engineering, Brooks Brothers

June 6, 20172017 Chief Marketing Officer Leadership Forum (Atlanta)atlanta, ga

Perspectives by:• ElizabethWard,ChiefMarketingOfficer,UnitedWay• Gerardo Kerik, Vice President, Brand Strategy & Digital Marketing, Turner Broadcasting System• Xavier Roussel, Vice President, Marketing and Sustainability, Dole Food• Kathy Neumann, Vice President, Brand & Retail Marketing, Carter’s• Tina Starkey, National Head of Social Media, American Cancer Society

upcoMing evenTs

June 8, 20172017 Leadership in digital Marketing Forum (san Francisco)san Francisco, ca

Perspectives by:• TracyCioffi,SeniorVicePresident,Marketing&Digital,SurLaTable• Doug Milliken, Vice President, Digital Experience Transformation, Clorox• Eric Markowitz, Head of Global and Digital Marketing, Western Union• Josephine Chew, Vice President, Digital Marketing, Wells Fargo• Kapil Raina, Vice President, Product Marketing, HyTrust• NiloySanyal,ChiefMarketingOfficer,SoftwareandAnalytics,GeneralElectric• Girish Balasubramanian, Vice President and General Manager, Product Management, Operations and

Analytics, Western Union• Brent Hall, Head of Digital, Nokia

June 15, 20172017 Leadership in supply chain & procurement (chicago)chicago, iL

Perspectives by:• Louis Cheung, Head of Supply Chain Management, Arkema• Michael Hewitt, Associate Professor, Director of Supply Chain Management, Loyola University of Chicago

June 20, 20172017 Chief Legal Officer Leadership Forum (Washington)Washington, dc

Perspectives by:• SamEberts,ChiefLegalOfficer,CorporateSecretary&SVPofCorporateAffairs,LabCorp• Leslie Thornton, Senior Vice President, General Counsel & Corporate Secretary, Washington Gas• Theresa Coetzee, Vice-President & Assistant General Counsel, Marriott• Amy Inlander Minniti, Vice President, Deputy General Counsel, Washington Nationals• Sumara Thompson-King, General Counsel, National Aeronautics and Space Administration (NASA)

upcoMing evenTs

June 20, 20172017 Leadership in e-commerce Forum (Los angeles)Los angeles, ca

Perspectives by:• Aaron Wahle, Senior Vice President, International Digital Marketing, Sony Pictures Entertainment• Lisa Archambault, Head of Global Advertising, Caesars Entertainment• Anne Coelen, Head of Marketing, eCommerce, Playboy Enterprises• Ujjwal Dhoot, Vice President, Marketing, Charming Charlie• David Goodrich, Vice President, Digital Strategy and E-Commerce, 20th Century Fox• DrewLeahy,ChiefTechnologyOfficer,CoFounder,SnapSuits• KimSalzer,ChiefMarketingOfficer,HyperloopTechnologies• Robin Schroder, Vice President, International Marketing and Promotions, Lions Gate Entertainment

Corp.• Pash Pashkow, Vice President, Brand Management & Creative Development, Disney ABC

Unlimited• DeaLawrence,ChiefMarketingOfficer,Variety• ErinO’MaliaGehan,ChiefMarketingOfficer,CandyClub• Dave Beveridge, Vice President, eCommerce, Planet Blue• Carlos Saavedra, Head of Culture Marketing & Innovation, PepsiCo

June 20, 20172017 Chief Information Security Officer (CISO) Leadership Forum (San Francisco)san Francisco, ca

Perspectives by:• ThomasBorton,ChiefInformationSecurityOfficer,SanFranciscoInternationalAirport• EricSvetcov,ChiefSecurityOfficer&ChiefPrivacyOfficer,MedeAnalytics• RajPatel,ChiefInformationSecurityOfficer,CityofPaloAlto• FloydFernandes,VicePresident&ChiefInformationSecurityOfficer,CBSInteractive• TomAugust,ChiefInformationSecurityOfficer,JohnMuirHealth

september 1, 20172017 Marketing & Technology in Financial services (san Francisco)san Francisco, ca

Perspectives by:• Jonathan Alloy, Vice President, Wholesale Banking Product Management, Wells Fargo• Jennifer Heyman, Vice President, Digital & Social Media, Wells Fargo• Rahul Todkar, Vice President, Marketing Analytics and Enterprise Data Science, Charles Schwab• Karen O’Brien, Vice President, Global Social Media, Western Union• Rinoti Amin, Head of Marketing Strategy - Latam, PayPal• Marta Karolak, Vice President, Digital Channels, First Republic Bank• Bart Molenda, Head of Paid Acquisition, Square

october 11, 20172017 Chief Marketing Officer Leadership Forum (Dallas)dallas, TX

Perspectives by:• Julian Aldridge, Former Vice President, Brand Evangelism and Activation, Charles Schwab

conTenT neuTraLiTy poLicy

We ask that all speakers, members and sponsors

respect Argyle’s content neutrality guidelines.

We thank you for your continued support for this policy

as a way of protecting the high content standards and trust

that Argyle has established with its members.

• Argyle is proud and protective of our high standards in ensuring the value of all content presented at our events.

• Strict guidelines are in place to ensure that all content presented is balanced and vendor neutral.

• All topics that are covered at our member events are thought leadership-focused and in line with the expectations of our members.

• Argyle seeks to prevent overt sales pitches or unbalanced vendor references.

• Argyle provides all speakers with content presentation guidelines at the behest of our executive membership.

CONTENT NEUTRALITY POLICY