2017 benefits guide - optomi · 2017-06-20 · medical & prescription drug benefits..... 6...
TRANSCRIPT
2 0 1 7 B E N E F I T S G U I D E
CONSULTANTS
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TABLE OF CONTENTS
Welcome………………………………………………………………………………………... 3
Eligibility………………………………………………………………………………………… 4
Employee Contributions……………………………………………………………...... 5
Medical & Prescription Drug Benefits................................................. 6
Dental Benefits.................................................................................... 7
Vision Benefits……………………………………………………………………………..... 8
Voluntary Life & AD&D……………………………………………………………………. 9
Worksite Benefits……………………………………………………………………………. 10 - 12
Key Contacts…………………………………………………………………………………… 13
Important Notice Optomi has made every attempt to ensure the accuracy of the information described in this enrollment guide. Any discrepancy between this guide and the insurance contracts or other legal documents that govern the plans of benefits described in this enrollment guide will be resolved according to the insurance contracts and legal documents. Optomi reserves the right to amend or discontinue the benefits described in this enrollment guide in the future, as well as change how eligible employees and Optomi share plan costs at any time. This enrollment guide creates neither an employment agreement of any kind nor a guarantee of continued employment with Optomi.
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WELCOME
At Optomi, we truly value the dedication that goes into your work every day. We’re proud of our talented employees and understand that our success is because of you. That’s why, as an Optomi employee, you have access to a comprehensive, quality benefits package that offers flexibility and security. As a newly-eligible employee, this is the perfect time to evaluate the best benefit options for you and your family. Be sure to consider factors like plan costs and what type of services you anticipate needing for the upcoming year. You must affirmatively enroll if you wish to make elections for yourself or dependents in the medical, dental, or vision, voluntary life or worksite benefits. Please note that all elections are considered final and will be in effect until the end of the calendar year. You may not make changes throughout the plan year until the next Open Enrollment period unless you experience a Qualifying Event, such as marriage, divorce, legal separation, birth, adoption, custody, death or involuntary loss of coverage. Please take the time to read and understand this guide so you can gain a better understanding of your options.
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ELIGIBILITY Full-time employees (working a minimum of 30 hours per week) and their eligible dependents can participate in Optomi benefits. Eligible dependents include:
• Your Legal Spouse • Children up to age 26 • Children of any age if fully supported by you and incapable of self-support due to a qualifying disability
PROOF OF DEPENDENT ELIGIBILITY You may be required to provide proof of eligibility for your dependents. If your dependent becomes ineligible for coverage during the year, you must contact Human Resources within 30 days of the Qualifying Event.
ENROLLMENT Optomi provides a “paperless enrollment.” Enrollment elections are made using EmployDrive’s Self Service Portal. Please contact Human Resources for questions regarding how to access the system. To enroll in any of the benefits offered by Colonial Life, call the Colonial Life Call Center at 1-800-451-7195, M-F, 8:30am-5pm.
COMMON BENEFIT TERMS Before reviewing your benefit choices for this year, here’s a refresher on some key health insurance vocabulary that will help you better understand your options:
Premium The amount of money that’s paid for your health insurance every month.
Deductible The amount of money you need to pay out of pocket before your insurance begins contributing money toward your health care costs.
Network
A group of doctors, hospitals, labs, and other providers that your health insurance contracts with so you can make visits at a pre-negotiated, discounted rate. You generally save money by visiting an in-network provider. To find a list of in-network providers, visit the insurance carrier’s website.
Copayment (Copay) A predetermined dollar amount you pay for visits to the doctor, prescriptions, and other health care (as specified by your plan).
Coinsurance
The percentage you pay for the cost of covered health care services after you’ve met your
deductible. For example, if the coinsurance under your plan is 40%, you would pay 40%
of the cost of the service and your insurance would pay the remaining 60%.
Out-of-Pocket Maximum The cap on your out-of-pocket costs for the plan year. Once you’ve reached this amount, your plan will cover 100% of your qualified medical expenses for the plan year.
Maximum Allowable Charge
The contracted fees for which a dental carrier will reimburse the dental provider for services rendered. If your out-of-network dental provider’s fees are more than the plan’s maximum allowed amount, you may be required to pay the difference.
Balance Billing
When a provider bills you for the difference between the provider’s charge and the maximum allowable charge. For example, if the provider’s charge is $100 and the maximum allowable amount is $70, the provider may bill you for the remaining $30. A preferred in-network provider will not balance bill you for covered services.
Social Security Normal Retirement Age (SSNRA)
The age at which a person can receive full Social Security retirement benefits (“primary insurance amount”) upon leaving the workforce. This age varies from age 65 to age 67 based on year of birth.
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EMPLOYEE CONTRIBUTIONS Semi-monthly payroll deduction amounts for each of the benefits being offered are listed below. The deductions for Medical, Dental & Vision are considered pre-tax benefits and will be taken from your paycheck accordingly. All other benefits will be taken on a post-tax basis. All rates are semi-monthly unless otherwise indicated in the chart.
CONTRIBUTION SUMMARY
Benefit Employee
Only
Employee + Spouse
Employee + Children
Employee + Family
Base Plan - OAP2H 5K/30 6.6 RxH $146.83 $293.66 $278.98 $455.18
Buy-Up Plan 1 - OAP5 3K/0 $213.77 $427.53 $406.16 $662.68
Buy-Up Plan 2 - OAP5 1K/20 3K A $236.46 $472.92 $449.28 $733.03
Dental Plan $15.23 $30.60 $36.81 $52.17
Vision Plan $2.84 $5.73 $5.44 $8.55
Voluntary Life & AD&D See page 9 for rate details
Medical Bridge: 1st Day Hospital Confinement (Monthly) See page 10 for monthly rate details
Critical Illness: Non-Tobacco (Monthly) See page 11 for monthly rate details
Accident Plan: Off-the-job (Monthly) $14.19 $22.97 $25.70 $34.48
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MEDICAL & PRESCRIPTION DRUG BENEFITS You and your dependents have the choice of two quality and comprehensive medical plans that include prescription drug coverage. When choosing your plan, consider your budget, your preferences, your health and your covered dependents’ health. The information below is a summary of coverage only.
MEDICAL BENEFITS – BLUE CROSS BLUE SHIELD OF GEORGIA
Key Features
Base Plan
OAP2H 5K/30 6.6 RxH
Buy-Up Plan 1
OAP5 3K/0
Buy-Up Plan 2
OAP5 1K/20 3K A
In-Network Out-of-
Network In-Network
Out-of-Network
In-Network Out-of-
Network
Annual Calendar Year Deductible
Individual $5,000 $10,000 $3,000 $9,000 $1,000 $3,000
Family $10,000 $20,000 $6,000 $18,000 $2,000 $6,000 Out-of-Pocket Maximum copays, coinsurance and deductibles (medical & pharmacy) apply towards the annual out-of-pocket maximum .
Individual (includes deductible) $6,600 $19,800 $4,000 $12,000 $3,000 $9,000
Family (includes deductible) $13,200 $39,600 $8,000 $24,000 $6,000 $18,000
Coinsurance (Plan Pays) 70% 60% 100% 70% 80% 60%
Coinsurance (You Pay) 30% 40% 0% 30% 20% 40%
Physician Services
**Office visits limited to a combined 3-visit copay
max for Primary Care, Specialists and Telemedicine. For all visits after the 3rd visit, the member pays 30% after deductible.
Office Visit **$35 40%* $25 30%* $25 40%*
Specialist Visit **$35 40%* $50 30%* $50 40%*
Preventive Care Plan Pays 100% 30%* Plan Pays 100% 30%* Plan Pays 100% 40%*
Diagnostic Lab and X-Ray Services 30%* 40%* Plan Pays 100% 30%* 20% 40%*
Maternity Physicians Services Global Care (prenatal, delivery & postpartum)
30%* 40%* Plan Pays
100%* 30%* 20%* 40%*
Hospital Services
Inpatient & Physician Services $500 + 30%* 40%* Plan Pays100%* 30%* 20%* 40%*
Outpatient & Physician Services $250 + 30%* 40%* Plan Pays100%* 30%* 20%* 40%*
Emergency Treatment
Urgent Care Copay 30%* 40%* $75 30%* $75 40%* Emergency Room Copay (waived if admitted) $250 Co-Pay + 30%* $250 Co-Pay $250 Co-Pay
Retail Prescriptions (30-day supply) *$750 Individual/$1,500 Family Deductible (Does not apply to tier 1 or tier 1 mail order)
No Deductible No Deductible
Tier 1 - Generic $15 $10 $10
Tier 2 - Preferred Brand *$50 $45 $40
Tier 3 - Non-preferred Brand *30% up to $500 max $90 $70
Tier 4 - Specialty Not Available 25% up to $500 max 25% up to $500 max Mail-Order Prescriptions (90-day supply)
Generic, Preferred, Non-Preferred 2.5x Retail 2x Retail 2x Retail
* Indicates what you will pay for those services after the Medical Deductible has been met.
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Key Features Dental Complete In-Network
Participating Providers Out-of-Network
Non-Participating Providers
Annual Maximum Benefit $1,000 $1,000
Annual Deductible (Restorative & Major Services Only)
Individual $50 $50
Family $150 $150
Dental Plan Benefits (You Pay)
Diagnostic & Preventive Exams, Cleanings, X-Rays, Fluoride & Sealants
Plan Pays 100% Plan Pays 100%
Restorative (Basic)**
Filling, Extractions, Endodontics, Periodontics 20% 20%
Major**
Implants, Crowns & Bridges 50% 50%
DENTAL BENEFITS
You and your dependents may enroll in the dental plan that features a network of dental care providers whose services you can access at a discounted rate. When you visit a participating in-network provider, you’ll save money. If you choose to see a non-participating dentist, be aware that they are able to balance bill you for the difference between the total amount that the insurance carrier allows to be paid for the service (the “maximum allowable charge”) and the amount the non-participating provider usually charges for the service.
DENTAL BENEFITS – BLUE CROSS BLUE SHIELD OF GEORGIA
Participating Providers are dentists who have contracted with Blue Cross Blue Shield of Georgia to provide dental care to members at a negotiated rate. Participating dentists have agreed to accept a negotiated rate as payment in full for covered services. The negotiated rate is usually lower than the participating dentist’s normal charge. By choosing a participating dentist, you will be responsible for any applicable deductible and coinsurance amounts, but you will not be responsible for amounts in excess of the negotiated rate for covered services.
Non-Participating Providers are dentists who have not contracted with Blue Cross Blue Shield of Georgia and therefore may charge their usual fee for services they provide to you. When you receive services from a non-participating provider, you will be responsible for any applicable deductible and coinsurance amounts, plus any charges in excess of the allowable charge. This means that if the non-participating dentist charges more than the allowable charge, the non-participating dentist may bill you for the difference.
**There is a 12-month benefit waiting period for Major Restorative and Prosthodontic Services. This includes the replacement of congenitally missing teeth or teeth extracted prior to coverage under this plan.
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VISION BENEFITS
You and your dependents have access to vision coverage through Blue Cross Blue Shield of Georgia. Blue Cross Blue Shield of Georgia has a large network of local providers, as well as major national providers, such as LensCrafters, Pearle Vision, Target Optical, JC Penny, and Sears Optical. In addition to the benefits detailed below, this plan offers discounts on LASIK surgery.
Key Features In-Network Out-of-Network
Examination & Co-Pays
Exam Co-Pay $10 Copay $30 Allowance
Materials Co-Pay (Lenses) $10 Copay
Frames
Any frame available at provider location $130 Allowance + 20% off balance $40 Allowance
Lenses (Standard uncoated plastic)
Single Vision 100% After Copay $25 Allowance
Bifocal 100% After Copay $40 Allowance
Trifocal 100% After Copay $55 Allowance
Additional savings are available to members who want to add additional lens options such as transitional lenses, tinting, UV Coating, progressive lenses and Anti-Reflective Coating. See the Benefit Summary for detailed pricing.
Contact Lenses (In lieu of eyeglasses)
Elective Disposable Lenses $130 Allowance $105 Allowance
Elective Conventional Lenses $130 allowance
15% off remaining balance $105 Allowance
Medically Necessary 100% $210 Allowance
Frequency
Examinations Once every 12 Months
Frames Once every 24 months
Lenses Once every 12 Months
Contact Lenses Once every 12 Months
VISION BENEFITS – BLUE CROSS BLUE SHIELD OF GEORGIA
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VOLUNTARY LIFE & AD&D - GREATER GEORGIA LIFE You can purchase additional Voluntary Life and AD&D coverage for yourself and your dependents. If you choose to increase your existing coverage amounts for you and/or your dependents, or if it has been more than 31 days since first becoming eligible for coverage, evidence of insurability is required and must be submitted to Greater Georgia Life for review prior to the approval of your coverage election. Evidence of insurability is a confidential health questionnaire required for coverage approval. These forms are available from your Human Resources department.
GUARANTEED ISSUE: During your initial enrollment period you may elect amounts up to the guarantee issue amount listed in the chart below for you and/or your dependents without having to submit evidence of insurability. For all amounts elected above the guarantee issue, evidence of insurability must be submitted to and approved by Greater Georgia Life. CALCULATING YOUR PREMIUMS: To calculate your monthly premiums, multiply the number of units of $1,000 of coverage elected by the rate for your age. Age-banded rates are detailed in the table below. Spouse rates are based on the employee’s age, not the spouse’s age. Example: A 35-year-old employee chooses to elect $100,000 in coverage (which is 100 units of $1,000 in coverage). At 35-years-old, his rate is $0.126 per $1,000 in coverage. His monthly premium will be 100 x $0.126, which equals $12.60.
Employee (Available in $10,000 increments)
Maximum Benefit 5x annual salary up to $500K
Guarantee Issue $100,000
Portability Option Included
Age Reduction Schedule 35% at age 65; 50% at age 70
Spouse (Available in $5,000 increments)
Maximum Benefit 50% of employee amount up to $250K
Guarantee Issue $25,000
Portability Option Included
Age Reduction Schedule In accordance with employee age schedule
Child (Available in $5,000 increments)
Maximum Benefit Up to $10,000
Guarantee Issue $10,000
Eligibility Coverage available up to age 26
Plan Features
Conversion Option Included
Portability Option
Included. This feature allows employees to keep group term life insurance for themselves and their families in force under a group trust after leaving Optomi, until they turn age 70. Rates for coverage for employees who elect to port their coverage are based on coverage for all individuals covered by the group trust.
Age Reduction Benefit reduces by 35% at age 65, 50% at age 70. All coverage terminates at retirement.
Voluntary Life & AD&D Monthly Rates per $1,000 in Coverage
Age Band Employee & Spouse
Spouse rates based on EE age
Under 25 $0.100
25-29 $0.091
30-34 $0.100
35-39 $0.126
40-44 $0.192
45-49 $0.282
50-54 $0.433
55-59 $0.682
60-64 $0.977
65-69 $1.663
70-74 $7.903
Child Life Rates per $1,000
$0.228
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Medical Bridge Coverage offsets potential financial gaps created by co-payments and deductibles in your major medical plan. The plan is available with either a $500 or $1,500 benefit for a covered hospital confinement. The plan also includes an outpatient surgery benefit, a diagnostic benefit and a Health Screening Benefit. Each of these benefits is a calendar-year benefit, per covered insured. If the member is confined to the hospital due to an accident or sickness, he or she will need to submit claim information to Colonial Life. Colonial Life pays the member directly, and the member can use this payment to help pay for out-of-pocket expenses.
Key Features Benefit Amount
Hospital Confinement $500 or $1,500
Diagnostic Procedure $250
Outpatient Surgical Procedure $500 or $1,500
($1,500 annual maximum)
Health Screening Benefit $50
1st Day Hospital Confinement: $500 Monthly Premiums
Issue Age Employee EE &
Spouse 1-Parent Family
2-Parent Family
17-49 $6.92 $11.84 $8.94 $13.86
50-59 $8.31 $15.55 $10.32 $17.57
60-64 $10.78 $21.27 $12.80 $23.29
65-99 $14.32 $28.56 $16.34 $30.57
1st Day Hospital Confinement: $1,500 Monthly Premiums
Issue Age Employee EE &
Spouse 1-Parent Family
2-Parent Family
17-49 $16.47 $28.92 $22.52 $34.97
50-59 $20.62 $40.05 $26.67 $46.10
60-64 $28.05 $57.22 $34.10 $63.27
65-99 $38.67 $79.07 $44.72 $85.12
Optomi provides you with the opportunity to purchase additional coverage that will pay you a lump sum benefit in the event of a hospitalization, critical illness diagnosis, or accident. The following benefits are offered through Colonial Life.
WORKSITE BENEFITS
MEDICAL BRIDGE COVERAGE – COLONIAL LIFE
HOW TO ENROLL
To sign up for any of the Colonial Life benefits, please contact Colonial Life directly at 1-800-451-7195. A benefits advisor will assist you to complete your enrollment.
HEALTH SCREENING BENEFIT
Upon enrolling yourself and any of your dependents in any of the three Colonial plans being offered, you automatically become eligible to receive a $50 Health Screening Benefit per member per plan. To be eligible for reimbursement, you must have at least (1) preventive medical test performed within the calendar year. Preventive tests include, but are not limited to, Blood test for triglycerides, Pap smear, Chest x-ray, and Skin cancer biopsy. You should review the plan document for a complete list of tests that qualify. Once the test is performed, simply notify Colonial, and they will process your payment. The benefit provides a maximum of 1 Health Screening Benefit per covered person per calendar year. A family of four enrolled in all three plans could potentially receive $600 in annual Health Screening Benefits.
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BENEFITS SUMMARY
Covered Specific Critical Illness Amount
Heart Attack 100%
Cancer 100%
Stroke 100%
Renal Failure (End Stage) 100%
Major Organ Transplant 100%
Carcinoma In Situ 25%
Coronary Artery Bypass Surgery 25%
Permanent Paralysis (due to covered accident) 100%
Coma 100%
Blindness 100%
Occupational Infectious Hepatitis B,C or D 100%
Occupational Infectious HIV 100%
Cancer Benefit Amount
Initial Skin Cancer Diagnosis $500
Cancer Vaccine $50
Cancer Care and Treatment (Per month for 12 months) $500
Pre-Existing Condition Exclusion 12 month / 12 month
Waiting Period No waiting period
Spouse & Children Coverage 50% of employee
Portability Option Yes
Additional Provisions
Additional Occurrence Benefit Yes
Re-Occurrence Benefit 25%
Health Screening Benefit $50 per insured
Purchase Increments
Employee Coverage $10K, $15K, $20K
Critical Illness Coverage helps provide a financial cushion with a lump-sum benefit if you are diagnosed with a covered critical illness. You can elect to receive a lump-sum benefit equal to either $10,000, $15,000, or $20,000, and rates vary depending on the benefit amount you select. The types of critical illnesses that are covered by the plan and the percentage of benefit you will receive upon diagnosis are listed in the chart to the right. If you are diagnosed with cancer and continue to receive care, you’ll receive an additional Cancer Treatment & Care Benefit that pays each month for 12 months. This plan includes an annual Health Screening Benefit and a one-time Skin Cancer Diagnosis Benefit. Payment for subsequent diagnosis of each specified critical illness is also included. Claims for the Health Screening Benefit can be filed by calling 1-800-325-4368 or going online, www.coloniallife.com. To file the claim, you will need to provide the type of test, date of test, doctor’s name and telephone number.
Critical Illness Monthly Non Tobacco-Rates
$10,000
Age Band EE EE+SP EE-CH EE+Family
>25 $6.50 $9.90 $7.00 $10.40
25-29 $6.50 $9.90 $7.00 $10.40
30-34 $10.00 $15.10 $10.50 $15.60
35-39 $10.00 $15.10 $10.50 $15.60
40-44 $17.60 $26.50 $18.20 $27.10
45-49 $17.60 $26.50 $18.20 $27.10
50-54 $29.80 $45.50 $30.40 $46.10
55-59 $29.80 $45.50 $30.40 $46.10
60-74 $46.20 $70.50 $46.80 $71.10
Critical Illness Monthly Non Tobacco-Rates
$15,000
Age Band EE EE+SP EE-CH EE+Family
>25 $8.30 $12.60 $9.05 $13.35
25-29 $8.30 $12.60 $9.05 $13.35
30-34 $13.55 $20.40 $14.30 $21.15
35-39 $13.55 $20.40 $14.30 $21.15
40-44 $24.95 $37.50 $25.85 $38.40
45-49 $24.95 $37.50 $25.85 $38.40
50-54 $43.25 $66.00 $44.15 $66.90
55-59 $43.25 $66.00 $44.15 $66.90
60-74 $67.85 $103.50 $68.75 $104.40
Critical Illness Monthly Non Tobacco-Rates
$20,000
Age Band EE EE+SP EE-CH EE+Family
>25 $10.10 $15.30 $11.10 $16.30
25-29 $10.10 $15.30 $11.10 $16.30
30-34 $17.10 $25.70 $18.10 $26.70
35-39 $17.10 $25.70 $18.10 $26.70
40-44 $32.30 $48.50 $33.50 $49.70
45-49 $32.30 $48.50 $33.50 $49.70
50-54 $56.70 $86.50 $57.90 $87.70
55-59 $56.70 $86.50 $57.90 $87.70
60-74 $89.50 $136.50 $90.70 $137.70
CRITICAL ILLNESS COVERAGE – COLONIAL LIFE
*You must contact Colonial Life directly to receive monthly tobacco user rates for the amounts listed above.
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BENEFITS SUMMARY
Dislocation (Separated Joint) Non-Surgical Surgical Hip $3,000 $6,000
Knee $1,500 $3,000
Ankle-Bone or Bones of Foot $1,200 $2,400
Collarbone (sternoclavicular) $750 $1,500
Lower Jaw, Shoulder, Elbow, Wrist $450 $900
Bone or Bones of the Hand $450 $900
Collarbone (acromioclavicular and separation) $150 $300
One Toe or Finger $150 $300
Fracture (Broken Bone) Non-Surgical Surgical Depressed Skull $3,750 $7,500
Non-Depressed Skull $1,500 $3,000
Hip, Thigh $2,250 $4,500
Body of Vertebrae, Pelvis Leg $1,125 $2,250
Bones of Face or Nose $525 $1,050
Upper Jaw, Maxilla $525 $1,050
Upper Arm between Elbow and Shoulder $525 $1,050
Lower Jaw, Mandible; Kneecap, Ankle, Foot $450 $900
Shoulder Blade, Collarbone, Vertebral Process $450 $900
Forearm, Wrist, Hand $450 $900
Rib $375 $750
Coccyx $300 $600
Finger, Toe $150 $300
Other Benefits Burns (based on size and degree) $1,000 to $12,000
Burn – Skin Graft for 2nd or 3rd degree burns 50% of Burn benefit
Coma $10,000
Concussion $150
Emergency Dental Work $100 Extraction, $300 Crown, Implant or Denture
Lacerations (based on size) $25 to $600
Eye Injury $300
Ruptured Disc $500
Tendon/Ligament/Rotator Cuff $500 – one, $750 – two or more
Torn Knee Cartilage $500
Blood/Plasma/Platelets $300
Surgery (arthroscopic or exploratory) $150
Surgery (cranial, open abdominal or thoracic) $1,500
Surgery (hernia) $200
Lodging (family member or companion) $150 per night up to 30 days for a hotel/motel
Transportation $500 per round trip up to 3 round trips
Hospital Admission $1,000 per accident
Hospital ICU Admission $1,500 per accident
Hospital Confinement $200 per day up to 365 days per accident
Hospital ICU Confinement $400 per day up to 15 days per accident
Follow-Up Doctor Visit $50 (up to 3 visits per accident)
Appliances $100 (such as wheelchair, crutches)
Occupational or Physical Therapy $25 per day up to 10 days
Pain Management (Epidural Anesthesia) $100 (limit 1 per covered accident)
Prosthetic Devices/Artificial Limb $500 – one, $1,000 – two or more
Accidental Death Accidental Death Common Carrier Name Insured $25,000 $100,000
Spouse $25,000 $100,000
Child(ren) $5,000 $20,000
Accident insurance helps offset unexpected medical expenses, which can result from a fracture, dislocation, burn or other covered accidental injury. Only those accidents that occur off the job are covered. In addition, it helps fill some of the gaps that may result from increasing deductibles, co-payments and out-of-pocket costs. Surgical care, lodging assistance, hospitalization, and transport assistance are among the benefits covered. This plan includes an annual Health Screening Benefit and a hospitalization benefit if you’re hospitalized due to sickness. Claims for the Health Screening Benefit can be filed by calling 1-800-325-4368 or going online, www.coloniallife.com. To file the claim, you will need to provide the type of test, date of test, doctor’s name and telephone number.
ACCIDENT COVERAGE – COLONIAL LIFE
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KEY CONTACTS
Benefit Carrier Contact
• Medical • Retail Pharmacy
Blue Cross Blue Shield of Georgia
Network: Open Access POS www.bcbsga.com
Ph. 1-855-397-9269
Mail Order Rx Express Scripts
www.bcbsga.com Ph. 1-866-281-4654
• Dental Blue Cross Blue Shield
of Georgia
Network: Dental Complete www.bcbsga.com
Ph. 1-877-604-2158
• Vision Blue Cross Blue Shield
of Georgia
Network: Blue View Vision www.bcbsga.com
Ph. 1-866-723-0515
• Voluntary Life & AD&D Greater Georgia Life
a division of Blue Cross Blue Shield of Georgia
www.ggl.com Ph. 1-800-851-8544
• Medical Bridge • Critical Illness • Accident
Colonial Life www.coloniallife.com Ph. 1-800-325-4368
Benefit Enrollment Hotline: 1-800-451-7195
For further clarification regarding an insurance matter, or additional help regarding a claim or invoice, please reach out to your dedicated EPIC Benefits Support Team for assistance.
When calling an insurance company or the Benefits Support Team, please be prepared to provide the following information to expedite the resolution:
• Member ID or Social Security Number • Home address and Date of Birth • If calling regarding a claim, the date of service, the doctor’s
name, and the provider group information, if applicable.
EPIC Benefits Support Team Telephone: (678) 205-1470 Email: [email protected]
Linda Hughes – Account Executive Telephone: (678) 205-1626 Email: [email protected]
Jennifer Main – Account Manager Telephone: (678) 205-5956 Email:[email protected]
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