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Voice of the Engineer: Cisco Unified Attendant Consoles Update Jamie Gale, Technical Marketing Engineer Jeff Sandstrom, Product Manager January 17, 2013

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60-year-old Betty

Around for 20 years Has ear of CEO

Can stop a multi-million dollar UC deal in its

tracks

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Don’t forget about Betty!

Talk about attendant consoles early in the

sales cycle

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Edition # of Operators in version 8.6

# of Operators in

version 9.x

Directory Size # of Queues

Premium NA 50 100,000 100

Enterprise 25 40 Full Unified Communications Manager directory 50

Business 6 12 500 3

Department 2 per dept 2 per dept 150 per dept 1 per dept

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CUAC 8.0.3 July 2010

CUAC 8.6.1 June 2011

•  Music in queue

•  Operator handset ringing

•  Wait time overflow

•  Reports

•  Personal directory groups

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July 2012 CUAC 9.0.1

•  High availability

•  Unified Communications Manager, Active Directory or iPlanet directory synchronization

•  50 concurrent users

•  100 system queues

•  Enhanced queue overflow configuration options

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July 2012 CUAC 9.0.1

Feature Prem Ent Bus Dep

High availability X

Enhanced directory synchronization X

Queue overflow enhancements X

Different MoH in different queues X X

Increased concurrent operators 50 40 12

Personal Directory Group enhancements X X X

Console client font sizes X X X X

Console client preferences update X X X X

Version-specific licensing X X X X

Unified Communications Manager 8.0(1) – 9.0(1) support X X X X

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The Cisco Unified Attendant Console product team may change the contents of these slides when it sees fit to do so. This is a product roadmap. Roadmaps change over time.

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May 2013 CUAC 9.1.1

Feature Prem Ent Bus Dep

64-bit server X X X X

Retain directory search during call control event X X X X

Server-based console preferences X X X X

Configurable forced delivery timer per queue X X X X

Call park retrieval by other operators X X X X

Unified Communications Manager 7.1(5) – 9.1(1) support X X X X

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•  Portfolio consolidation

•  Manually add individual contacts

•  Import contacts to server

•  Share Personal Directory Groups

•  Out of hours routing per queue

•  Citrix support

•  Windows 2012 platform support

Fall 2013 CUAC 10.0.1

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•  UI overhaul

•  Directory number transformation rules (for BLF)

•  XMPP integration

•  Call history logs

•  User/roles/permissions

•  Single sign-on

•  MS Exchange integration

•  Backup and restore tools

•  SNMP support Future

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Cisco Unified Communications

Manager 8.0(1) – 9.0(1) 7.1(5) – 8.6(2) 7.0(1) – 7.1(3)

Cisco Unified Attendant Consoles 9.0.1 8.6.2 8.0.0.5

CUAC Top-level SKU L-CUAC9X-ATT-CON CUE-ATT-CON= CUB-ATT-CON= CUD-ATT-CON=

CUE-ATT-CON= CUB-ATT-CON= CUD-ATT-CON=

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•  New license file required after upgrade to a new major version

•  Upgrade to a major version reverts licensing to 5-day evaluation PLEASE NOTE THAT THIS CANNOT BE EXTENDED

•  Customers with valid UCSS and ESW contracts to use Cisco’s PUT to obtain new License Activation Code

•  Customers without valid UCSS and ESW contracts will need to order an a la cart upgrade to obtain a new license

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Training Videos https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs

End user System deployment

Cisco Unified Attendant Consoles Hub http://www.cisco.com/en/US/products/ps7282/index.html

Data sheets Product bulletins White papers End of Sale notifications

Product Documentation http://www.cisco.com/en/US/products/ps7282/tsd_products_support_series_home.html

User Guides, Installation/Administration Guides Design Guide Release Notes

Thank you.