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Student Handbook

Esthetician Program Nail Care Program Massage Therapy Program

Your Beauty Education Begins Here.

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Contents Welcome 3 Overview 4 History Mission Vision Goals What Sets Us Apart Memberships 5 Accreditation and Licensing School Information 6 Facility Staff Directory Academic Calendar School Hours School Holidays Equipment School Curriculum 7 Esthetician Program Nail Care Program Massage Therapy Program Admission 22 Entrance Requirements GED Certification Transfer Student 24 Financial Aid 25 Eligibility Requirements Pell Grant Direct Student Loans 26 Verification Eligibility Reinstatement Loan Default & Deferment Loan Repayment Method of Payment Responsibility Additional Charge Information 32 Additional Charges Tutoring Make-up & Incomplete Fees

Refunds 32 Student Resources 35 Student Store Media Center/Library Skin Care & Services Mannequin Heads Advisement Policies/Student Conduct 36 Drug Policies Dress Code Bullying Field Trips Equipment Sign Offs Attendance/Tardiness Policy 41 Excused Absences Unexcused Absences Making Up Hours Veterans Attendance Policy 45 Terminations and Suspensions Grading System Satisfactory Progress Probation Appeal Process Grievance Procedure Leave of Absence Withdrawal procedure Behavior Policy Clinic Floor Illness Non-Discrimination Safety and Security 50 Emergency Phone Number Control Measures Weather Alerts Graduation Requirements 53 Legal and Collection Fees 54

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Welcome to the Elaine Sterling Institute From the Owner/Founder of The Elaine Sterling Institute Elaine Sterling Welcome to the exciting field of esthetics, nail care and massage therapy. You are about to embark on a journey of advanced learning. You will be exposed to new skills every day, adding valuable tools to “your tool box”. These new skills will equip you to take the state board of cosmetology exam and be industry ready. The sky is the limit in this industry, as you move through the programs you will perfect your skills and develop new ones. Finding your niche and passion is what it is all about. We at The Elaine Sterling Institute are dedicated to partnering with you in your success. Whether you work in a day spa, medical spa, doctor’s office, equipment/product sales or as a makeup artist you can create your dream and we will be there for you every step of the way. Wishing you much success! Sincerely,

Elaine Sterling

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Overview Student Handbook The statements in this handbook are for informational purposes only and should not be construed as the basis of a contract between students and the institute. The information in the handbook are applied as stated, The Elaine Sterling Institute reserves the right to make changes and updates at any time when necessary, including but not limited to, academic requirements for graduation, attendance schedules, etc. without any actual notice to individual students. Elaine Sterling Institute reserves the right at any time to alter class schedules, change instructors and the sequence of instruction, change class hours, and change graduation requirements. Every effort will be made to keep students advised of any such changes. Information on changes will be made available in the Admissions and Financial Aid offices. It is the students’ responsibility to remain informed of all changes to school policies and procedures. This document is effective until publication of the next issue. History The Elaine Sterling Institute was founded by Elaine Sterling in 2008 and is located in the heart of the City of Sandy Springs. Elaine saw the need for quality education that would match the fast-paced and growing field of esthetics, nail care and massage therapy. She has created a school that is renowned and internationally recognized for high educational standards. Elaine’s vision for a spa-like environment for her students to learn the very best of European techniques with the latest equipment was of paramount importance from inception. The facility is clean and well equipped with Six classrooms, five clinic area, retail space, reception area, makeup area, and student break rooms. The school is wheelchair accessible. Our Mission The mission of The Elaine Sterling Institute is to provide programs of educational excellence that combine the classical European traditions of Skin care, Nail care and Massage Therapy with modern American scientific technologies. We instruct our students in the competencies set by the State Board of Cosmetology and State Board of Massage to equip them with the required skills to pass the state board examination and prepare students to excel in their professional careers.

Our Vision The Institutional vision is integral to the future success of our educational programs and ultimately our graduates’ success in the workplace. The instructional and administrative staff realizes they must be committed to the Institution’s mission and vision in order to attain the objectives and goals of the strategic plan. The vision statement of the Elaine Sterling Institute is to provide programs of educational excellence that combine the classical European traditions of skin care, nail care and massage therapy with modern American scientific technologies. Realizing this vision will ensure ESI has Esthetician, Nail Care and Massage Therapy programs that maintain the highest standards and its graduates will be sought by employers in the spa industry.

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Strategic Goals ESI instructors and staff accept and support these values:

• Commitment to our students’ success in school and in the workforce. • To promote a creative learning environment. • To provide a supportive and caring environment. • To provide a state-of-the-art facility that is clean, safe and attractive. • To provide a facility that emulates the spa environment to promote a smooth transition from school to

the workplace. What sets us apart? 1. Strong Academic Standards 2. We challenge the students with high expectations 3. Connecting studies with the “Real World through work based activities” 4. Building quality relationships through constant networking 5. Performance based education 6. Seamless transition from school to the workplace 7. Access to industry leaders 8. Dynamic classroom environment means the potential for more individual attention and higher skill level 9. Institute has the latest equipment available to the spa industry! Memberships The Elaine Sterling Institute is a US Member with the International Therapy Examination Council (ITEC); a member of the National Cosmetology Association; and a member of the American Association of Cosmetology Schools. Accreditation & Licensing The Elaine Sterling Institute is licensed by the Georgia State Board of Cosmetology and The State Board of Massage in compliance with the Nonpublic Post-Secondary Commission (NPEC) and the Council of Occupational Education.

The Elaine Sterling Institute is accredited by the Commission of the Council on Occupational Education. 7840 Roswell Road Building 300, Suite 325 Atlanta, GA 30350 Telephone (Local): 770-396-3898 Telephone (Toll-Free): 800-917-2081 Fax: 770-396-3790

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2082 East Exchange Place Suite 220 Tucker, Georgia 30084-5305 Office: (770) 414-3300 Fax: (770) 414-3309 (FAX)

237 Coliseum Drive Macon, GA 31217-3858 Phone: (478) 207-2440

School Information Facility Elaine Sterling Institute contains over 11,500 square feet of dynamic educational space which includes six classrooms, administration space, retail area; clinic floors, spa rooms, storage and student break areas. We believe that a very clean and modern facility is conducive to learning. Staff Directory Administration Owner and Founder: Elaine Sterling elaine@elainesterling.com Assistant School Director: Stacy Marcum stacy@elainesterling.com Creative Director: Asha Sterling asha@elainesterling.com Admissions: Michaela Green michaela@elainesterling.com Financial Aid: Kristina Hall kristina@elainesterling.com Faculty Esthetician Instructors Instructor: Sonia Conerly sonia@elainesterling.com Instructor: Diane Dettering dianed@elainesterling.com Instructor: Andrea Williams andrea@elainesterling.com Instructor: Terica Harris terica@elainesterling.com Instructor: Janet Kowaleski janet@elainesterling.com Instructor: Elizabeth St John stjohn@elainesterling.com Nail Care Instructors Instructor: Gina Morgan gina@elainesterling.com Instructor: Stephanie Brown stacie@elainesterling.com Massage Therapy Instructors Ko Tan kotan@elainesterling.com Andrew Dacres andrew@elainesterling.com

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Spa at ESI (Clinic) Spa Services: Stephan Parms-White stephan@elainesterling.com Spa Services: Nana Quartey nana@elainesterling.com School Holidays The School will not be open in observance of certain public holidays. The students will be given 30 days’ notice of exact dates the school will be closed.

• MLK Day • Easter Sunday • Memorial Day • 1st week of July • Labor Day • Thanksgiving • Black Friday • Christmas Day through New Year’s Day

School Hours The school is open at 8:45 AM Tuesday - Friday for your convenience. You are considered tardy at 9:01 AM and at 9:05 AM you will be sent home with no hours or credits given for the day. If you are an evening student, the school is open at 5:30 PM for your convenience. Classes begin at 6:00 PM. You are considered tardy at 6:01 pm and at 6:05 PM you will be sent home with no hours or credits given for the day. Saturday and the school is open at 8:00 AM for your convenience. You are considered tardy at 8:31 AM and at 8:35 AM you will be sent home with no hours or credits given for the day. Clocking out before your class schedule end time will result in no hours for the day, unless approved by the director. No hours or credits will be accumulated for that day. ESTHETICIAN PROGRAM PROGRAM OBJECTIVE The objective of the Esthetician program is to develop in the student the practical skills, theoretical knowledge and professional attitudes necessary for success in the Esthetic industry and profession. To provide a content-rich curriculum that meets State, National and International requirements in theory, lab, and clinical experience, and that prepares students to confidently enter the industry ready to work. To train students to critically think as they assess and address the individual needs of each client. The goal of this program is to qualify and equip the student with the tools, experience and confidence necessary to pass the State of Georgia Licensing Examination and to assure the student is the top candidate for future employers or business opportunities.

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CLOCK HOURS: 1000 PROGRAM DESCRIPTION ESI offers an exciting 1000 hour esthetician program for licensure where you can become an esthetician in 9-12 months. The ESI dynamic esthetician program is facilitated in the state of the art school and spa (student clinic). EQUIPMENT / MATERIALS - ONCE THE STUDENT HAS RECEIVED THE STUDENT IT, IT IS NON-REFUNDABLE AND NON-RETURNABLE Program Schedules Full-Time Esthetician Day Program: 1000 hour program- Average 27.5 Hours Per Week Monday – Friday 9:00 am – 2:30 pm Part Time Esthetician Evening Program: 1000 hour program- Average 25.5 Hours Per Week Monday through Thursday from 5.30pm (6:00 pm) to 10.00 pm and every Saturday 8.30pm-4.30pm ESTHETICIAN Program Curriculum Students are required to take skills assessment practical examinations at the end of each level. 75% grade or better is required in order to pass. Students are required to sit for an exit exam prior to graduation. Level 1 Foundation- Skin & eye 0-250 Hours Course Description The students are about to embark on a journey into a career ripe with opportunity for success and personal satisfaction. The need for professional estheticians continues to grow in new and exciting ways. As a therapist you represent both your profession and your employer and, when you consult with clients they are placing their confidence in you as a professional. Being a professional in the skincare business starts on day one of class at The Elaine Sterling Institute. History and Career Opportunities in Esthetics Life Skill Your Professional Image Communicating for success Infection control: Principles and Practices Anatomy & Physiology Physiology and Histology of the Skin The Treatment Room Facial Treatments Facial Massage Nutrition

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Level 2 FACIAL ELECTRICAL 250-650 Hours Course Description 1. This course covers all aspects of clinical aesthetics. The students will learn sophisticated devices such as Microdermabrasion, Microcurrent, LED, Facial Electrical Modalities, Ultrasound Skin Scrubber, Hydrafacial and more. The history of chemical peels will be taught as well as the science behind how peels affect the skin and aging. A thorough understanding of peel chemistry will be explained and how percentage of acid and the Ph. Plays a role in selecting the correct peel for the client’s skin type and skin condition. The lectures will include both theoretical aspects as well as demonstrations on all electrical equipment, chemical peels and advanced services requiring sign offs within level 2 in order to support the success of academic outcomes. All aspects of client and student safety will be taught utilizing universal precautions and The Georgia State Board of Cosmetology rules and regulations will be explained. 2. The level 2 course concentrates on chemistry and ingredient composition of cosmetic ingredients and their effects on human skin. Product selection and ingredients will be taught based upon skin analysis and ingredient content. FDA labelling laws will be learned. Sunscreen will be covered to include UV radiation and its effects within the skin. Sunscreen formulations, types and toxicity will be addressed in this course. Common drugs in the pharmacology section are studied as students learn contraindications and indications of each as well as why they are prescribed. 3. Skin analysis is the backbone of the skin treatment therefore a thorough understanding of skin analysis is warranted to ensure the success of the treatment. The students will learn to conduct a comprehensive skin analysis whereby they should be able to recognize skin types, skin conditions and the Fitzpatrick scale. An Esthetician should know when to suggest/ refer their client to a physician for further investigation as they recognize skin diseases and disorders but do not diagnose or treat ailments. Understanding when a disease or disorder is a contraindication to the treatment is extremely important. Skin analysis will be demonstrated and mastered in this level. 4. The products estheticians utilize in the treatment room is the lifeblood of the facial service. Estheticians need to know about advanced ingredients and treatments in order to stay ahead of industry trends. Understanding ingredients and how they affect the skin will be discussed at length. Recommending skincare products according to the clients’ skin type, skin condition and life style will be taught and demonstrated Basics of Chemistry Basics of Electricity Diseases & Disorders Skin Analysis Product Knowledge Facial Machines Advanced Topics & Treatments

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Pro Artistry – MAC PRO EDUCATION and KIT WAXING & MAKEUP 650-850 Hours Course Description The Pro artistry level will exceed your expectations regarding Hair Removal and the execution/technique of Make-up application conducted in a high-energy learning atmosphere. During this portion of the curriculum you will learn the scientific concept/theory behind Waxing, Electrolysis, & Laser hair removal. Hands on practical clinic sessions are facilitated by an educator who has in-depth knowledge and experience. Expert guest speakers that are industry leaders will provide pertinent information regarding laser physics, camouflage make-up techniques & other various mainstream Makeup trends. Waxing theory will include: Hair Removal Techniques using soft (strip) wax, hard (strip-less) wax, sugaring, and other advanced hair removal techniques. Make-up and color theory will include: The World of Makeup, daytime, nighttime, special occasion, bridal and fashion looks; false lash application; face shaping/contour; and brow shaping design techniques. Other theory and practical experience that is gained by the student are: lash and brow tinting & camouflage/corrective makeup The Pro Artistry skills which are taught in a dynamic makeup studio that will assist you in being prepared for the high demand skills as a waxing specialist and makeup Artist. Level 3 HOLISTIC SCIENCES & BUSINESS DYNAMICS 850-1000 HOURS Course Description Level three emphasizes professionalism, spa business, advanced skincare treatments and holistic sciences. The different career opportunities within the spa industry will be discussed. Students will have an opportunity to develop business plans, draw blue prints, create a spa menu and understand the importance of retail and sales. The principles of resume writing and cover letter writing will be taught. Spa industry statistics will be discussed as well as the importance of liability insurance and risk reduction for the licensed esthetician. Mock interviews will be held and facilitated by industry professionals to assist you with perfecting your interview style and prepare you for your transition from school to the work place. Holistic Sciences will be introduced within level 3. The esthetician should look at the client holistically and utilize different treatment methods to assist the client in achieving their skin care goals. Reflexology, Ayurvedic methodology, hot stone treatments, lymphatic drainage, introduction to Chinese medicine, pressure point massage and many other alternative treatments will be discussed and demonstrated. Career Planning Skincare Business Selling Products and Services

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State Board Prep Class When student has completed Level 3 requirements, they must pass an evaluation with a score of 75% or higher and 80 % attendance percentage to graduate. Total Hours and credits needed to complete the esthetician Program = 1000 hours/credits REQUIRED State Board REQUIRED CREDITS Esthetician Program 1000 hours (State Board Requirements) State Board Requirements Professional Practices 150 Clock hours Business Practices 80 Clock hours Professional Ethics 20 Clock hours Sciences 320 Clock hours Body Treatments 75 Credit (application hours) Facials 115 Credit (application hours) Makeup 90 Credit (application hours) Hair Removal 75 Clock hours Spa/Salon Management 75 Clock hours State Board Readiness and Review Note: All Evening programs are taught in on a wheel system. Students are able to start at any point of the wheel and still fulfill all program requirements. Media BOOKS Milady’s Standard Esthetician Coursemate Myesicourse ITEC e-leaning EQUIPMENT / MATERIALS - ONCE THE STUDENT HAS RECEIVED THE STUDENT KIT, IT IS NON-REFUNDABLE AND NON-RETURNABLE Students will receive a Scrub Top, ESI Hoodie, Pin, Name Badge, Tablet, Multi Media Library resources, and a kit with all the necessary instruments and materials to perform the required clinic credits. It is the student’s responsibility to bring his or her kit to school every day and to replenish the kit when needed. You may purchase products and supplies from the school reception/spa area.

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Equipment utilized for instruction Microdermabrasion (Diamond Tip and Crystal) Microcurrent Ultrasonic Skin Scrubber LED (Light Emitting Diodes) 9 in 1 multi-functional machine Galvanic Brush Machines Vacuum Suction Massage (to aid in Lymphatic Drainage) Hydrafacial Machine High Frequency GRADUATION Upon completion of the 1000 hours (Esthetician Program) 600 Hours (Nail Care Program) 750 Hours (Massage Therapy Program), Hours, Credits, exams and fulfills all financial obligations to the school, a certificate will be awarded. Upon completion all students are required to sit for a state board examination for esthetician and nailcare facilitated by PSI (NIC standardized testing) and EMBLEX examination for Massage therapy. Upon passing these examinations you are still required to apply for your state board license through GA State Licensing Board in order to work in the state of Georgia as a licensed Nail Technician, Esthetician and/or a Massage Therapist. COMPLETION TIME (update) Completion time depends on the schedule the student chooses and attends regularly. Based on a Full Time schedule. METHOD OF PAYMENT Tuition and fee payments may be arranged on a weekly or monthly basis. The first payment is due on the first day of class, and on the 10th day of each month thereafter. COST OF ATTENDANCE FOR THE ENTIRE PROGRAM:

Tuition Fees Books & Supplies Total

$11976 $184.00 $2740.00 (included in tuition) $14900.00

• Total Tuition includes kit - ONCE YOU HAVE RECEIVED YOUR KIT, IT IS NON-RETURNABLE or REFUNDABLE.

*Overall Placement Rate: 85% Note: The placement rate was calculated using the accrediting agency formula

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NAIL CARE PROGRAM PROGRAM OBJECTIVE The ESI Nail Care program is designed to provide the student with the necessary requirements needed to pass the Georgia State Board of Cosmetology examination as well as prepare them for an entry level position in a salon or spa. The need for professional Nail Technicians to provide creative artistic, health and beauty solutions for the nails is growing significantly and our objective is to assure we train and educate the top candidates in the industry. ESI Nail Care Program is a hands-on instructional class, teaching you the basics of a manicure, pedicure, Gel polish manicure, Nail Enhancements, Creative nail art, and the latest nail trends in the industry. The Nail Care program is designed to provide knowledge in all phases of nail care industry by allowing the student to perform services in a state of the art nail spa environment. The ultimate objective for the ESI Nail Care program is to prepare students to meet the Georgia State Board of Cosmetology requirements and to become a professional licensed Nail Technician. CLOCK HOURS: 600 PROGRAM DESCRIPTION ESI offers an exciting 600 hour nail care program for licensure where you can become a nail technician in 28 weeks. The ESI dynamic nail care program is facilitated in a state of the art Nail Spa and Aqua Lounge. Learn the latest trends in nail care. Nail Care Program Schedule: Day Schedule- Approximately 27.5 Hours Per Week Monday – Friday 9:00 AM – 1 PM and Saturdays 8:30 am – 4:30 pm Evening Schedule Approximately 25.5 Hours Per Week Monday through Thursday 5:30pm – 10pm and Saturdays 8:30am to 4:30pm CORE Nail Care Program Curriculum Level 1 Personal Hygiene, Ethics and Customer Care 1. What is personal hygiene 2. Dressing for success 3. Good student habits 4. Effective communications Sanitation and Sterilization AIDS, HIV and Universal Precautions EPA, OSHA, Government Standards and Blood Spill Procedures 1. State laws and rules 2. Hepatitis and HIV

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3. Difference between sanitation, disinfection and sterilizing 4. Types of bacteria 5. Classifications of bacteria and their diseases 6. Universal Precautions 7. Types of disinfectants 8. Use of disinfectants Physiology and anatomy of the hands, arm and legs 1. Importance of anatomy, physiology, and histology 2. Cells, their structure, and their reproduction 3. Types of tissue in the body 4. 11 Main body systems and explain their basic function 10 Hours Skin Structure and growth Nail Structure and growth Diseases and Disorders of the Nail and Skin 1. Structure and composition of the skin 2. Functions of the skin 3. Health of the skin 4. Skin disorders and diseases 5. Structure and composition of the nail 6. Nail growth 7. Various disorders and irregularities of nails 8. Recognition of diseases and when not to treat in a salon Chemistry 1. Difference between organic and inorganic chemistry 2. Different forms of matter, elements, compounds and mixtures 3. Difference between solutions, suspensions and emulsions 4. The pH scale 5. Basic chemistry of salon products 6. Adhesion 7. Nail coating 8. Overexposure principles Implements usage, procedures and safety 1. Four types of nail implements/tools 2. Proper use of implements/tools 3. Sanitation and disinfection of implements/tools 4. Store age implements/tools Salon Business and Operations 1. Origins of nail care 2. Advances in nail care 3. Career opportunities available to licensed nail technician Client Care and consultation 1. Recommending the right treatment 2. Consultation forms

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3. Recording keeping Business development, Marketing, Advertising and Retailing Career Planning, Resume Writing 1. Types of salon businesses 2. Networking 3. Exploring job market 4. Job preparation/ Writing a resume 5. Interviewing 6. Compensation methods 7. Marketing/advertising nail services 8. Going into business for yourself 9. Record keeping 10. Ticket upgrades or up servicing clients 11. Hours Georgia State Board Laws and Rules State Board Examination Preparation 1. Examination of state laws and rule 2. Prep class for State Board Practical Exam 3. Prep class for State Board Written Exam Total hours for Level 1 – 140 Hours When student has completed Level 1 requirements, they must pass an evaluation with a score of 75% or higher to proceed to Level 2. Additionally, you begin working on clients at 140 hours. Level 2 140-600 Hours Basic of Manicure, Spa Manicures 1. Continuing instruction of Decontamination 2. Identify types of nail implements 3. Cleaning and storage of nail implements and equipment 4. Three-Part Procedure in use of a manicure 5. Five basic nail shapes for women 6. Most popular nail shapes for men 7. Difference between basic and spa manicure 8. Use of aromatherapy in a manicure 9. Massage movements for hand and arm 10. Paraffin wax treatment 11. Techniques for polish application 12. Spa Manicure

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Basic Pedicure and Deluxe Pedicure 1. Continuing instruction of Decontamination 2. Identify types of pedicure implements and equipment 3. Cleaning and storage of pedicure equipment 4. Difference between basic and deluxe pedicure 5. Treatments for callus, products 6. Performing a pedicure 7. Massage movements for lower leg and foot 8. Reflexology 9. Use of aromatherapy in a pedicure 10. Paraffin wax treatment 11. Techniques for polish application 12. Performing a deluxe pedicure Nail Sculpting 1. Monomer liquid and polymer powder nail enhancement chemistry and how it works 2. Identify parts of a nail enhancement 3. Types of enhancement brushes 4. Application of a one-color enhancement 5. Application of a two-color enhancement 6. One-color maintenance 7. Two-color maintenance 8. Crack repair 9. Removal of sculptured nails Nail Tips and Wraps 1. Types of nail tips 2. Application and filing of tips 3. Application of a one-color enhancement on nail tips 4. Two-week maintenance 5. Removal of tips with overlay 6. Types of fabrics used in nail wrap 7. Application of the types of fabric in nail wraps on natural nail and over tips 8. Two-week maintenance 9. Four-week maintenance 10. Removal of wraps on natural nails Nail Art Techniques Airbrush Nail Art 1. Color therapy 2. Use of airbrush in nail art 3. Nail polish used in creating nail art 4. 3-D nail art with liquid and polymer 5. Hand painted nail art 6. Embellishment use in nail art

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Advanced Techniques 1. Different types UV Gels 2. Application of UV gels over natural nail, sculpture and tips 3. Application of one-color UV gel 4. Application of two-color UV gel 5. Application of UV polishes 6. Removal of UV gels and polish Total Hours Level 2 = 460 Hours When student has completed Level 2 requirements, they must pass an evaluation with a score of 75% or higher and 80% attendance percentage to graduate. Total Hours and credits needed to complete the Nail CARE Program = 600 hours/credits REQUIRED REQUIRED CREDITS

• Manicure: 70 Applications • Nail Sculpting: 30 Applications • Tip application: 20 applications • Nail wrap: 20 applications • nail drill: 5 applications • fill in: 30 applications • nail repair: 10 applications • nail art: 10 applications • airbrush: 5 applications • paraffin treatment: 5 applications • pedicures: 60 treatments • competition: 20 treatments • business: 10 credits • review: 5 credits • spa management: 60 credits • theory: 140 credits

Media BOOKS Milady’s Standard Nail Technology Coursemate Myesicourse

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EQUIPMENT / MATERIALS - ONCE THE STUDENT HAS RECEIVED THE STUDENT IT, IT IS NON-REFUNDABLE AND NON-RETURNABLE Students will receive a Scrub Top, an equipment bag, and a nail kit with all the necessary instruments and materials to perform the required services. GRADUATION After a student completes 600, services, exams and fulfills all financial obligations to the school, a certificate will be awarded. COMPLETION TIME Completion time depends on regular attendance by the student and signed tuition agreement. METHOD OF PAYMENT Tuition and fee payments may be arranged on a weekly or monthly basis. The first payment is due on the first day of class, and on the 10th day of each month thereafter. COST OF ATTENDANCE FOR THE ENTIRE PROGRAM:

Tuition Fees Books & Supplies Total

$6000.00 $184.00 $1716.00 (included in total tuition) $7900.00 * Total Tuition includes kit - ONCE YOU HAVE RECEIVED YOUR KIT, IT IS NON-RETURNABLE All students, regardless of the type of aid received or payment plans are expected to pay the non-refundable Registration fee of $85.00 at the time of enrollment. *Overall Placement Rate: 83% Note: The placement rate was calculated using the accrediting agency formula MASSAGE THERAPY PROGRAM 750 Hours Monday- Friday 9am-3.30pm- Approximately 27.5 Hours per week

• Evening Schedule not available at this time ESI Massage Therapy Philosophy ESI’s highly trained faculty is dedicated to creating a safe, nurturing and relaxed learning environment which honors the diversity and unique gifts each student possesses. We provide a program of educational excellence which combines the classical European traditions of massage with modern American scientific technologies. We believe that human beings excel when encouraged to be fully who they are. Our staff maintains high standards of integrity, character, and ethics, while cultivating these qualities in each one of our students. The program provided by ESI will insure our students are equipped with the required skills to pass the state board examination and prepare them to excel in their professional careers.

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Educational Goals and Objectives The school’s primary goal is to prepare each student to meet and exceed the requirements of the Georgia State Board of Cosmetology and the Georgia State Board of Massage Therapy. Our school’s instructional environment fosters a solid foundation in the practice of massage therapy by providing theory, instructor/guest demonstrations, guided practice and clinic experience under instructor supervision, that prepare students to fully comprehend body systems. Students have the opportunity to explore many different hands-on techniques of holistic bodywork that will educate their clients and guests better understand how massage therapy can improve health and emotional well-being. Our staff strives to develop each student’s special talents and abilities into a deeper understanding of the art of massage therapy and other natural healing modalities by adhering to the following objectives:

• To provide each student with a quality learning environment. • To employ faculty and staff who are dedicated health practitioners or massage therapists and who

possess exemplary educational and ethical standards. • To provide an educational experience consisting of the art, science, practice and ethics of massage

therapy. • To provide every student with a wide range of academic and career enhancement opportunities. • To encourage personal growth, self-awareness, and respect among faculty and students.

The ratio of students to faculty in the lab/clinical/community area shall not exceed 20 students to 1 instructor with no more than 10 student therapists and 10 students serving as clients. Lecture classes are not subject to this ratio. Massage Therapy Course: (125) hours of in-class supervised instruction in human anatomy, physiology and kinesiology (40) Hours of in-class supervised instruction in pathology; (200) in massage therapy theory, technique and practice, which must include in-class supervised instruction of clinical techniques and hands-on clinical practice and must include, at a minimum, the following subject matters: effleurage/gliding; petrissage/kneading; compression; friction, tapotement/percussion; vibration; direct pressure; superficial warming techniques; pumping; stretching; jostling; shaking; rocking; (125) hours of in-class supervised instruction in contraindications, benefits, universal precautions, body mechanics, massage history, client data collection, documentation, and legalities of massage, professional standards including draping and modesty, therapeutic relationships and communications; (10) Hours of in-class supervised instruction in ethics and business (to include a minimum of six (6) hours in ethics) (8) Hours: CPR/AED Certification (10) Hours Chair Massage (20) Hours Deep Tissue Massage Technique (75) Hours Neuro Muscular Technique/Trigger Point/ Sports Massage (21) Hours intro to Reflexology (Hands, Foot) (12) Hours Intro to Aromatherapy (60) Hours Intro to eastern theory and practice – Shiatsu (8), Thai (35), Aruvedic (4), Meridian Body Therapy (13) (4) Hours massage in medicine (16) Hours Hydro Therapy, Spa Therapies (16) Hours Prenatal massage

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(8) Hours Lymphatic drainage Level 1: Theory 375 Hours

Theory Demonstrations/Clinic/Hands On

History Overview of Massage Distribute Intro. Packet (Forms, procedures, etc.) Review State Board Laws & Rules, unpack kit, History of massage

Requirements for the Practice of Therapeutic Massage

State Guidelines, Industry and Business Controls Scope of Practice, license they are the law, Educational Requirements, Health Requirements, License versus certification. Reasons why licenses can be revoked, suspended or canceled.

Professional Ethics for Massage Therapists Code of ethics, Boundaries, Ethical touch, supervision, Ethical business practices, communication skills, building a professional image, your business name.

Overview Relationship & Definition of A&P, Physiologic changes during disease, The role of therapeutic massage in stress pain, and the pain-spasm-pain cycle. Medical & anatomic terminology

Effects benefits, indications & Contra indications of Massage

Effect & benefits of massage, conditions and contraindications of massage, endangerment sites.

Human A&P/ Kinesiology Cells, Enzymes, Tissues & Systems, Structure, Body cavities and organs, Terms, Joints, Movement, Major Muscles, Posture

Equipment & Products Equipment, massage room, place of business

Sanitation & Safety Practices First Aid- CPR/AED Certification, Path of disease & infection, maintaining sanitary conditions, summary of precautions, safety practices, universal Precautions, Sanitary conditions, Personal Hygiene.

Consultation & Documentation Draping & Client Consultation, intake & medical forms, body diagrams, preliminary assessment, develop a treatment plan, informed consent, SOAP notes, updating charts.

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Classical Massage Movements Classification, understanding, description & application of Massage movements, ouch, gliding, kneading, friction, percussion, joint movements, rhythm & pressure in massage

Application of Massage Technique Chair Massage, building strength and flexibility in your hands, body mechanics, posture, table mechanics, exercises for strength, professional rules.

Massage in the Spa Setting Spa massage, aromatherapy, exfoliation, body wraps, spa policies, specialized equipment, customer service, employment opportunities, advancing your career.

Procedures for Complete Body Massages Preparing, assisting and positioning the client, draping procedures and methods, table mechanics, Maintaining contact with client, procedure for professional massage.

*POWER TEST 1 Skills Assessment 1 (Practical Examination)- Holistic Massage

*Power Test 1 – Test students on comprehension of all theory chapters covered in level I. Practical: Holistic Massage

Level 2: 375 Hours

Clinical Massage Techniques

Neuromuscular therapies, trigger-point therapy, muscle energy technique, position release, myofascial release, deep tissue techniques, craniosacral therapy, deep tissue massage.

Hydrotherapy History & Terms, Practical Application, Indications & Contraindications, Temperatures. Unfavorable Reactions, Physical Modalities, Equipment, Cryotherapy.

Lymph Massage Lymph Massage application & Procedure

Therapeutic Procedure Client intake, assessment, observation, other orthopedic tests, soft tissue barriers, palpation skills, acute and chronic conditions, the role of continuing educations.

Athletic Sports Massage Purpose & Applications of Athletic Sports Massage, Contraindications.

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Massage in Medicine Alternative & Complimentary medicine, integrative medicine, chiropractic and massage, hospital based massage, massage as medicine, insurance reimbursed for massage.

Massage for Special Populations Pre Natal Massage, Infant Massage, children & elderly massage, Clients with disabilities, massage for the critically ill, precautions for working with HIV/AIDS infected clients.

Other Therapies Chair Massage, Reflexology, Energetic Manipulations, Other Energy Therapy, Chakra Energy Work, Additional Somatic Therapy

Business Practices Attitude,, self-image, public image, business planning, business operations, startup costs, business location, licenses and permits, protecting your business, planning the physical layout, setting your fees, marketing, laws, hiring employees. Career Path, Business Plan- Projects, Career Path

POWER TEST II Skills Assessment II practical examination Student to choose 1 Elective for Final Practical Exam

**Written ASSESSMENT Level 2 Practical Exam – Student to choose 1: Chair Massage, Thai Massage, Aromatherapy, Reflexology, Stone Massage, Lymphatic Drainage

Exit Projects Provide Guidelines/due dates, etc. for “exit projects”

MBLEX Prep Exam Prep

EXIT REVIEW Exam Prep

GRADUATION *Power Test II - Test students on comprehension of all theory chapters covered in level 1 & 2. PLEASE NOTE: Educational Field trips will be scheduled according to availability. Student competitions will be introduced periodically to allow the students to exhibit the skills they have acquired. Guest speakers will be scheduled to provide supplemental expertise from the industry, as needed. SAP The Massage Program requires that each student have a minimum grade of 70% and the student have a minimum attendance of 80% in order to receive credit/hours in massage therapy related course and clinical work.

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The ratio of students to faculty in the lab/clinical/community area shall not exceed 20 students to 1 instructor with no more than 10 student therapists and 10 students serving as clients. Lecture classes are not subject to this ratio. Sign Offs (104) Application Credits Level One 40 Swedish massage 5 Chair Massage Level Two 10 Deep Tissue 10 Neuro Muscular 15 Spa Therapies (2 salt scrub, 4 Mud Wrap, 8 Hot Stone, 1 Hydrotherapy) 3 Lymphatic drainage 4 Aromatherapy 3 Shiatsu 6 Reflexology (4 foot, 2 hand) 4 Thai Massage 4 Pre Natal COST OF ATTENDANCE FOR THE ENTIRE PROGRAM:

Tuition Fees Books & Supplies Total

$8985 $184.00 $1700.00(included in total tuition) $10869.00 * Total Tuition includes kit - ONCE YOU HAVE RECEIVED YOUR KIT, IT IS NON-RETURNABLE All students, regardless of the type of aid received or payment plans are expected to pay the non-refundable Registration fee of $85.00 at the time of enrollment.

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Massage Disclosure The applicant must pass satisfactorily the National Certification Examination for Therapeutic Massage and Bodywork, an equivalent test approved by the board, or an examination administered by another state or jurisdiction whose license requirements meet or exceed those of this state. State Board Of Massage Therapy Licensure Requirements

Rule 345-3-.02. Application for Licensure (1) The applicant for licensure as a massage therapist shall submit an application and the

required non-refundable fee on a form approved by the Board, and evidence satisfactory to the Board that the applicant: (a) is at least 18 years of age; and

(b) has a high school diploma, GED, or recognized equivalent; and

(c) is a citizen of the United States or a permanent resident of the United States.

(2) In addition to the information called for on the form, the applicant must also provide or complete the following: (a) satisfactory results from a fingerprint record check report conducted by the

Georgia Crime Information Center and the Federal Bureau of Investigation, as determined by the Board. The applicant shall be responsible for all fees associated with the performance of such background check (see instructions on how to register and complete the fingerprint check posted @ www.sos.ga.gov/plb/massage , Application Downloads link); and

(b) official verification from NCBTMB (National Certification Board for Therapeutic Massage and Bodywork) or FSMTB (Federation of State Massage Therapy Boards) showing applicant has passed the NCBTMB National Certification Exam for Therapeutic Massage (NCETM) or National Certification Exam for Therapeutic Massage & Bodywork (NCETMB), or the FSMTB Massage & Bodywork Licensing Exam (MBLEx), or an exam deemed equivalent or equal to the NCE or FSMTB exam by the Board; and,

(c) applicants educated within the United States: submit an official, certified school transcript in an original sealed envelope, by the applicant's school or program, of successful completion (graduation) of a board-recognized massage therapy education program consisting of a minimum of five-hundred (500) hours of course and clinical work in accordance with Board rule 345-8; or,

(d) applicants educated outside the United States: 1. provide a credential evaluation report, in English, completed by a verifiable

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credential evaluation entity subject to the Board's approval to include a certified copy of the school transcript translated into English that includes, but is not limited to, the following: i. all documentation must be certified translations including the name and

contact number of the person completing and approving the credential evaluation report; and,

ii. the credential evaluation report shall include verification that the massage therapy educational entity providing the transcript to the applicant of the education was licensed, recognized or approved by a government, country, province or territory's educational commission, regulatory body or other verifiable official.

2. official verification of passage of one of the following national exams: MBLEx, NCBTMB, or NCBTM.

3. the Board reserves the right to recognize and consider mitigating circumstances with regard to the provision of educational information within compliance with this rule.

*Overall Placement Rate: Program has not been in place long enough to have graduates during the most recent reporting period Note: The placement rate was calculated using the accrediting agency formula

Admissions Entrance Requirements The Elaine Sterling Institute admits as students only persons having all of the following:

• A copy of Social Security card • Proof of legal residency for foreign students (green card) • A copy of driver’s license, state issued ID card, official birth certificate or U.S. passport • A high school diploma accredited by an agency authorized by the US Department of Education • Through investigation into the validity and accuracy of the diploma will be executed • If the diploma is proven to be invalid documentation, the student will be dismissed from school and

appropriate charges or refunds of tuition payments and/or Title IV funding resulting in overpayments will be initiated.

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• A GED (General Equivalency Diploma) accredited by an agency authorized by the US Department of Education

• CONDITIONAL ENROLLMENT: if appropriate documentation cannot be gathered prior to enrollment, conditional enrollment may be granted by the School Administrator. If the student enters enrollment under this condition, Title IV funding will be disallowed until appropriate documentation can be obtained.

New Students After an interview with an admissions representative, the prospective student will tour the facility and complete a pre-enrollment checklist. Accepted students will be notified of orientation for new students (attendance at which is required for all students) held on or before the start of classes to introduce the student with school’s policies and procedures of the Institute. Re Admission ESI reserves its right to refuse readmission to any student who has withdrawn and requests readmission. Former Students Reentering students will be charged at the current tuition rates for newly entering students. Amounts paid during their first period of enrollment will be credited to this account. If the student reenters within twelve months of the withdrawal, the registration fee will be waived; however, a reentry fee of $100.00 is charged. Any outstanding tuition must be paid in full before consideration for re enrollment GED certification Please see your admissions representative for information regarding online GED prep courses. There is no online GED Test. The GED Test must be taken in person at a location approved by the state. Your admissions representative can provide more information regarding costs and test dates or you may refer to the adult school location in your area listed below:

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Georgia GED Administrator Ms. Kimberly Lee Director, Assessment, Evaluation and GED Administrator Georgia Department of Technical and Adult Education 1800 Century Place NE, Suite 555 Atlanta, GA 30345-4304 (404) 679-1621 Georgia GED Locations by City North Metro Technical College 5198 Ross Road Acworth, GA 30102 770-387-4032 Rockdale/DeKalb Probation Detention Center 2165 Chambers Drive Conyers, GA 30012 770-338-5777 Atlanta-Fulton County Public Library One Margaret Mitchell Square Atlanta, GA 30303 404-730-1837 Covington-Newton County Center 16200 Alcoy-Jersey Road, N.E. Covington, GA 30209 404-297-9522 Atlanta Technical College

1560 Metropolitan Pkwy Atlanta, GA 30310-4446 404-225-4468 DeKalb County Jail 4425 Memorial Drive Decatur, GA 30032 404-298-8179 Augusta Technical College 3116 Deans Bridge Road Augusta, GA 30906 706-771-5710 Douglas County Campus of West Central Technical College 4600 Timber Ridge Drive Douglasville, GA 30135 770-838-3192 Conyers Georgia GED Testing Locations Rockdale County Jail 911 Chambers Drive Conyers, GA 30012 770-929-0067 x235

Fulton County Board of Education Staff Development Center 3121 Norman Berry Drive East Point, GA 30344 404-669-8094 Griffin Georgia GED Testing Locations Griffin Technical College 501 Varsity Road Griffin, GA 30223 770-229-3178 Lawrenceville Georgia GED Testing Locations Gwinnett Technical College 5150 Sugar Loaf Pkwy Lawrenceville, GA 30046 678-226-6323 Jonesboro Georgia GED Testing Locations Clayton County Performing Art Center, GED Testing 2530 Mt. Zion Parkway Jonesboro, GA 30236 404-608.7568 Marietta Georgia GED Testing Locations Cobb County Adult Education Center 240 Barber Road Marietta, GA 30060 678-594-8011 x2

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Transfer Student Transfer Policy The Elaine Sterling Institute will accept hours for the specific programs as stated below: Esthetician - from 200 hours up to 500 hours from an accredited institution. If a student has less than 200 hours he/she will be advised to start the program from the beginning. A student must have a 75% average or better to be considered for admission. An official transcript is required. Nail Care - from 100 hours up to 300 hours from an accredited institution. If a student has less than 100 hours he/she will be advised to start the program from the beginning. A student must have a 75% average or better to be considered for admission. An official transcript is required. Massage Therapy - from 175 hours up to 375 hours from an accredited institution. If a student has less than 175 hours he/she will be advised to start the program from the beginning. A student must have a 75% average or better to be considered for admission. An official transcript is required. Transfer students must pay for the hours needed to complete the program and meet state board requirements. The tuition does not include the student kit. Student may purchase the kit from ESI. The decision to accept the requested transfer of credits and hours rests solely with ESI. Transfer of Credits Transfer requirements from existing esthetician schools located in Georgia:

• Official school transcript from previous ACCREDITED and RECOGNIZED esthetician, nail care or massage therapy school, stating hours and credits received

• Copy of High School Diploma or GED • Copy of Driver’s License

Transfer from out-of-state school to ESI:

• Official letter from the Georgia state board of cosmetology stating hours required • Official school transcript from previous ACCREDITED esthetician, nail care or massage therapy school

stating hours and credits received • A high school diploma accredited by an agency authorized by the US Department of Education, or a

GED (General Equivalency Diploma) accredited by an agency authorized by the US Department of Education (A thorough investigation into the validity and accuracy of the diploma will be executed. If the diploma is proven to be invalid documentation, the student will be dismissed from school and appropriate charges or refunds of tuition payments and/or Title IV funding resulting in overpayments will be initiated)

• A copy of Social Security card • Proof of legal residency for foreign students (green card) • A copy of driver’s license, state issued ID card, official birth certificate or U.S. passport

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Financial Aid Financial Aid Policies and Procedures School Federal Title IV Eligibility The Elaine Sterling Institute is eligible for, and may participate in, certain Federal Title IV programs of aid for education, including the Pell Grant and the Direct Loan Program, which includes student and parent loans. ESI is authorized under Federal law to enroll eligible non-immigrant alien students; social security beneficiaries and students as vocational rehabilitation participants. Federal Financial Aid Programs – General Information Federal financial aid is available to those who qualify under the guidelines of the U.S. Department of Education. Student aid is awarded on the basis of the applicant’s need. Factors such as income, assets and family size are all considered in determining the applicant’s need. ESI participates in the following federal financial aid programs:

• Government Direct Student Loans • The Pell Grant Program • Government Direct Parent Plus Loans for Undergraduate Students

Eligibility Requirements In general an applicant may be eligible for Federal Title IV programs if she/he meets the requirements listed below. The applicant must be:

• Be enrolled at least half time as a regular student in an eligible program. (Pell Grant is an exception) • Not owed a refund on a Pell Grant or a federally-guaranteed student loan. • Certain male students who are at least 18 years old and not currently a member of the armed forces

must be registered with selective service to receive Title IV funds and possibly may be required to provide proof of registration. (for males between the ages of 18-25)

• Demonstrate financial need; this means that your cost of education is greater than your estimated family contribution (Unsubsidized Loan in the exception – not based on need)

• Be a student enrolled or accepted for enrollment in an eligible program at an eligible institution • Have a high school diploma or a GED certificate or complete his or her state’s requirements applicable

to home schooling • Not be simultaneously enrolled in elementary or secondary school • Be a U.S. citizen or national, or an eligible non-citizen • Have a valid, correct Social Security Number (SSN) • Not be in default of a Federal loan or owe an overpayment on a federal grant or Federal Perkins Loan • Not have borrowed in excess of the annual or aggregate loan limits • Not have property subject to a lien for a debt owed to the U.S. • Be in good academic standing and maintaining satisfactory progress towards his/her course of study. • Not be convicted of possessing or selling illegal drugs while receiving financial aid • Provide documentation to verify the information on the FAFSA if it’s requested

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The Pell Grant Program A grant is an award of federal financial aid which does not require repayment by the recipient. The A grant is an award of federal financial aid which does not require repayment by the recipient. The Pell Grant is an entitlement program and the recipient will receive the grant provided qualification is met. The amount of the award is based on the U.S. Department of Education’s determination of the student’s need. Applying for a Pell Grant: The necessary forms are available from the financial aid office at ESI or online at www.fafsa.gov. The FAFSA (Free Application for federal student aid) form must be completed by the student and returned to the ESI financial office or the student may complete the FAFSA online and submit it using the ESI School Code 042045. The forms must be completed accurately and submitted timely. Students are responsible for checking the status of the application for processing. Each student will be assigned a PIN (Personal Identification Number) number for federal financial aid by the U.S. Department of Education. Re-applying for a Pell Grant Federal financial aid does not automatically continue from one award year to the next. Student must re-apply every year if additional financial is needed. There are very specific deadlines that must be met in order to qualify. Students should visit the website above or contact the ESI financial aid office for these dates. The award year for Federal Title IV programs is July 1 – June 30. Direct Student Loan Programs Government loans can be an integral part of a complete student aid package. The loans are made by the government to the student by the U.S. Department of Education. Some federal loans will only be given to those students who demonstrate a financial need. There are different kinds of federal student loans, but one thing most of them have in common is that borrowers must maintain at least half time student status to remain eligible. If for some reason a student’s course load falls under half of a full-time status, the student will be required to begin repaying the money after the grace period has expired. Student must repay the loans borrowed regardless of whether the student completes the program, receives a job or likes the program. A student must complete the FASFA to prove financial need for qualification for government direct loans. Direct loans are either subsidized or unsubsidized. Subsidized loans mean the federal government pays the interest while you’re in college, and for six months after a student’s last date of full-time attendance. For unsubsidized loans, the borrower becomes liable for the interest immediately upon taking out the loan. Interest payments can be made in school, or the borrower may choose to defer the interest payments until graduation or the last day of attendance and begin paying off the principal as well as the interest. Direct loans are not made by the college; rather, the money is borrowed directly from the U.S. Department of Education. Parents of dependent undergraduate students may take out loans to help their children get an education. These are called PLUS Loans and the borrower must have good credit. PLUS Loans can be used to cover the difference between the cost of a child’s college, and the total of all other financial aid they receive. Dependent students whose parents are denied a PLUS loan based on credit, or independent students, are eligible for additional unsubsidized Stafford Loan.

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ENTRANCE COUNSELING The School counsels each student regarding loan indebtedness and gives each student an entrance test to make sure the student understands the obligation, the amount borrowed and the student’s rights and responsibilities regarding repayment. Confirmation from the online testing site at www.studentloans.gov must be included in the student’s financial file. Verification for Financial Aid Students Students may be selected for verification by the U.S. Department of Education or those with conflicting information in their records will be required to submit supporting documentation. In most cases, the required documentation consists of the following and, any conflicting information in the student’s file must be resolved before any financial aid may be disbursed, regardless of the student’s verification status. Using the IRS Data Retrieval Tool will in some cases eliminate necessity for verification. School’s Verification Policy If selected for verification the student is required to submit all necessary documentation to the FA office. Individual Student Information Records (ISIR) selected for verification is verified using the Department of Education Worksheet(s) for dependent and independent students. Deadline for students to submit documentation - Students must submit required documentation to the school’s financial aid office before any disbursements of Title IV funds requested. Consequences for failure to meet the deadline for submitting the required verification documentation - A student that fails to meet the school’s deadline for required documentation as defined above will be given the option to do monthly payment installments or wait until verification documents have been submitted and begin the program at the next start. The student will be responsible for any tuition charges earned and future tuition charges if they choose self-pay. Required correction procedures for students Any corrections to the application due to the verification process must include:

• Copy of corrected documents, if applicable • Clarification of any incorrect information • Initials on ISIR of changes if new ISIR is not needed • Students will be advised on • Documents that are required for verification • Deadlines required to submit documentation • Consequences of missing required deadlines

Verification exclusions Certain applicants may be eligible for exclusion to the verification process. These exclusions will be limited to those listed in the Verification Guide only. Items to be verified:

• Household size • Number enrolled in college

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• Adjusted Gross Income by presenting either a Tax Transcript or original signed tax return • U.S. Tax paid • SNAP benefits • Certain untaxed income and benefits

Eligibility Students must meet the following minimum requirements to remain eligible for federal financial aid programs: Attendance and Satisfactory Academic Progress for Title IV and Cash Paying students All student attendance hours are reported to the Department of Education and Georgia State Board of Cosmetology. Students are required to attend class according to their scheduled hours. All scheduled hours are based on full-time enrollment. Students with schedules that include Saturday hours are expected to attend consistently. Students are expected to notify the School of any absence, scheduled or unscheduled. Students who arrive late or leave early will lose all clock hours for the day if the absence is unexcused. If the absence is excused, students will lose only actual hours missed. All students, including non-immigrant and non-Title IV eligible students, must maintain satisfactory academic progress as outline below. (1) ESI’s policy is as strict as the policy the institution applies to a student who is not receiving assistance under the title IV, HEA programs; (2) ESI’s policy provides for consistent application of standards to all students within categories of students, e.g., full-time, part-time (3) ESI’s policy provides that a student’s academic progress is evaluated at the end of each payment period as the esthetics, nailcare and massage therapy program is either one academic year in length or shorter than an academic year. To make the policy proactive and address issues and concerns prior to a warning being issued at period payment deadlines, academic and attendance progress reports will be conducted by Instructors by the 10th of every month. The progress report has all completed tests, hours and credits to date. Payment periods, and satisfactory academic progress periods, are as follows: Esthetician 1000 Program: Periods: 1: when student reaches 450 clock hours 2: when student reaches 451 - 900 clock hours 3: when student reaches 901 – 1000 clock hours Nail Care Program: Periods: 1: 0-300 Hours 2: 300-600 Hours

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Massage Therapy Program Periods:

1. 0-375 Hours 2. 375-750 Hours

SPECIAL GRADING CIRCUMSTANCES The school does not have non-credit remedial courses, repetitions, or incompletes. A withdrawal is a withdrawal from school and therefore, has no impact on satisfactory progress. (4) ESI’s policy specifies the student must maintain a 75% grade average during the payment period measure (5) ESI’s policy specifies a student must progress through his or her educational program by attending 80% for Nail Care, Esthetician and Massage Therapy students of all program hours to ensure that the student will complete the program within the maximum time frame, and provides for measurement of the student’s progress at each evaluation, which specifies our institution calculates the pace at which the student is progressing by dividing the cumulative number of hours the student has successfully completed by the cumulative number of hours the student has attempted. All students must complete the program within a maximum of 1.50% of the program length. (6) A student’s GPA and pace of completion are affected by course Leave of Absence, withdrawals, or transfers of credit from other institutions. Credit hours from another institution that are accepted toward the student’s educational program must count as both attempted and completed hours. (7) A Leave of Absence, only after reaching 250 hours, that is deemed Critical Care or Medical Emergency is the only scenario where an Enrollment Agreement’s completion date may be altered as determined by the School Director. Withdrawal from the program will necessitate review to calculate any necessary refunds of Title IV funds to the Department of Education, further post-withdrawal disbursements to the student or monies owed to the Institute. (8) A student that falls below the minimum cumulative requirements at the end of the payment period will be placed on Academic Warning for the duration of one payment period. Warning status may be assigned without an appeal or other action by the student. During this warning period, the student remains eligible for Title IV federal financial aid and aid will be disbursed during this period. At the end of the Warning period: The student must have met the minimum cumulative requirements to remain eligible to participate in federal financial aid programs for the next payment period. Failure to meet the minimum cumulative requirements at the end of the warning period will result in the student becoming being placed on Probation. A student on financial aid probation may receive title IV, HEA program funds for one payment period. While a student is on financial aid probation, ESI may require the student to fulfill specific terms and conditions such as taking a reduced course load or enrolling in specific courses. At the end of one payment period on financial aid probation, the student must meet the institution’s satisfactory academic progress standards or meet the requirements of the academic plan developed by ESI and the student to qualify for further title IV, HEA program funds. APPEALS (9) ESI permits a student to appeal a determination by the institution that he or she is not making satisfactory academic progress and that the student may reestablish his or her eligibility to receive assistance under the title IV, HEA programs or continuation of the program if not a Title IV recipient. (a) A student whose aid has been terminated for not making progress or is being considered for release from the program for not making progress, but, feels that there were mitigating circumstances may appeal to the school director. Student may appeal the determination of satisfactory progress for either attendance or academic based upon extenuating

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circumstances by writing to the school director at The Elaine Sterling Institute, 4840 Roswell Rd NE Building E Suite 201 Sandy Springs GA 30342. The written appeal must include the student’s name; Social security number, student I.D. number and the reason for the appeal (Please include all supporting documentation). Documentation of the mitigating circumstances must be included with the appeal. (Mitigating circumstances include, but, are not limited to: illness or injury of student or a member of student’s immediate family; death in the student’s immediate family; other trauma.) The student must state in the statement that these mitigating circumstances will not hinder him/her ability to meet satisfactory progress and finish the program. The school director must receive the written appeal within 10 business days of the termination from the program. Should a student fail to appeal this decision, the decision to terminate will stand. An appeal hearing will take place within (5) five days of receipt of the written appeal. This hearing will be attended by the student, parents/guardian (if the student is a dependent minor), the student’s instructor and the school director. A decision on the student’s appeal will be made within three (3) business days by the school director and will be communicated to the student in writing. This decision will be final. Should the student prevail on his/her appeal and to be determined as making satisfactory progress, the student will be automatically re-entered in the course. (b) (10) ESI policy provides that we will notify the students of the results of an evaluation that impacts the student’s eligibility for title IV, HEA program funds. Reinstatement of Title IV Participation A student’s aid may be reinstated only if they meet the standard above or win an appeal. Students no longer eligible for federal financial aid will be responsible for tuition payments that may be due and must set up a payment plan with the Bursar. If a student loses his/her federal financial aid eligibility and cannot make tuition payments, he or she may be terminated from the program. It is possible to be reinstated to participate in the Title IV aid programs at the School. That process includes the following: A. IN SCHOOL STUDENTS: Approval by the Appeals Committee as described in the Appeal Process. The Appeals Committee may choose one or more of the following options: 1. Based on extenuating circumstances, continuation of participation in the program with no restrictions other the regular Satisfactory Progress Policy. 2. Based on extenuating circumstances, continuation of participation in the program on a continued probationary status with specific written requirements. b. Students must explain what the circumstances where and that the circumstances will not hinder the student in the future. 3. Denial of appeal and non-participation in Title IV programs. B. OUT OF SCHOOL STUDENTS: Students that terminate from the School either voluntary or involuntarily may be reinstated by the Appeal Committee by attending a Change of Status Meeting under the following conditions: 1. The Appeals Committee has determined that necessary changes have been made by the student that will allow the student to maintain satisfactory progress. 2. The Appeals Committee has determined that extenuating circumstances contributed to the lack of satisfactory progress in the past are no longer prevention to the student in maintaining satisfactory progress in the program. a. Students must explain what the circumstances where and that the circumstances will not hinder the student

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in the future. 3. No student will be reinstated if the Committee determines that the student’s termination was merely to usurp the SAP procedures in order to continue to participate in the Title IV programs at the School Exit Loan Counseling The U.S. Department of Education requires that any student receiving a Direct Loan must receive loan counseling prior to exiting the School for any reason. The student will be counseled at the time of withdrawal or graduation regarding repayment amounts, refunds due (in the case of withdrawal) and estimated payment schedules and monthly amounts due. NO FINAL TRANSCRIPTS WILL BE SENT UNTIL PROOF OF EXIT COUNSELING IS PROVIDED An exit test is given at that time. If the student cannot be reached, this information will be mailed to the student via certified mail.

Initial: ________________ Loan Default and Loan Deferment All student loans must be repaid timely. A student who defaults on these loans will lose a professional license or not be able to renew this license from year to year through the State Board of Cosmetology and State Board of Massage. Additionally, access to additional grants and loans will be denied until the loan default status is removed. Contact the school if you have questions, or need assistance and guidance on avoiding default. Keep the school informed, at all times, of your address and contact information as well as the lender, the U.S. Department of Education. Failure to receive notification will not be an acceptable reason if the loan defaults (is not paid). The School, and the Department of Education, will guide students who may be struggling to make payments. Student loans are eligible for deferment when the borrower is enrolled in school as a full-time student. There are other types of deferment for borrowers. Contact the financial aid office for more information. As with the Pell Grant Program, students will need to complete a FAFSA to determine eligibility.

Initial: ________________ Loan Repayment Students who receive Direct Loans must repay their loans even if the student fails to complete the program, becomes dissatisfied with the program or fails to secure employment upon graduation.

Initial: ________________ Method of Payment for Tuition Federal Loans and Pell Grants are completed electronically from the Department of Education directly to the School’s Federal Funds account. The student’s account is credited for each payment, and a receipt is generated for the student and School records. Disbursements are made in two payments periods, each dependent of the disbursement regulations of the Department of Education. Students who elect not to participate in Federal programs, or are ineligible, are required to pay the tuition in full on the first day of class or set up a monthly payment plan with the financial office. Students may pay the full amount of the tuition by cash, cashiers check or credit card. When students pay entire tuition in the first week of school there is no interest charged. The School offers payment plans for students with a need. Students who choose to pay monthly payments by credit card will be assessed a flat monthly financing fee of $35 per payment. The tuition must be paid in full by the end of the scheduled graduation date and prior to the student being able to take the exit exam. All payments are due by the 10th of every month. The first month is due on, or before, the first day of class regardless of the monthly payment due date. Late fees of $20.00 are assessed for payments received after the 10th of each month. Students are responsible to make payments timely and, may

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be dismissed from the program if the scheduled payment is more than 30 days in arrears. All students, regardless of the type of aid received or payment plans are expected to pay the non-refundable application fee of $85.00 at the time of enrollment. The School has limited seats available in some of the programs and therefore all registration fees totally $184.00 need to be paid and all appropriate paperwork must be complete for a student to commence class. Students who do not pay the deposit at the time of enrollment are at risk to have their enrollment canceled. Please contact the school in the event this payment has not been made by New Student Orientation. The administration may elect to set up alternate payment arrangements for students with financial need. A student’s failure to meet financial obligations to the School may result in dismissal from the School. Cash Paying Students Payments are due by 10th of the month. Time clock will be blocked, no hours or credits will be issued until payment is made. Financial Responsibility Students are required to meet all their financial responsibilities promptly. A student who is delinquent in their financial obligations to ESI they will not be allowed to graduate, receive any official school transcripts, grade or attendance reports until all financial obligations have been met. Complete tuition charges are published in the student catalogue. Tuition is due at the beginning of the program. Students who pay monthly installments those payments are due by the 10th of every month. Tuition and fees are subject to change and students who choose to pay monthly will need to sign tuition installment agreement and be subject to monthly charges. Initial: ________________

Additional Charge Information Extra Instructional Charges In the event coursework or clinic requirements are not completed within the period of their Enrollment Agreement the student will be charged $11.98 per hour for esthetician students, $11.98 per hour for Massage Therapy students and $10 per hour for Nail Care students for all remaining hours regardless of whether they complete remaining requirements or withdraw. The terms are clearly stated on the tuition agreement. These additional charges will not be covered or paid for using Title IV funds.

Refunds ESI Student Refund Policy Refund Policy for all programs The School’s tuition refund for students who commence classes who incur a financial obligation to the School covering a period for programs fifteen months or less is listed below. The School complies with the Refund Policy of the Council on Occupational Education and the NPEC (Non Public Department of Education) for the 1000

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clock hour Esthetician program, the 600 hour Clock Hour Nail Care Program and the 750 Clock hour Massage Therapy Program. 1. Refunds for Classes Canceled by the Institution If tuition and fees are collected in advance of the start date of a program and the institution cancels the class, 100% of the tuition and fees collected must be refunded. The student may elect to transfer the enrollment and fees to the next class start date, if applicable. 2. Refunds for Students Who Withdraw On or Before the First Day of Class If tuition and fees are collected in advance of the start date of classes and the student does not begin classes or withdraws on the first day of classes, no more than $100 of the tuition and fees may be retained by the institution. 3. Refunds for Students Enrolled Prior to Visiting the School Students who have not visited the school facility prior to enrollment will have the opportunity to withdraw, without penalty, within three (3) days following either attendance at a regularly scheduled orientation or class; or, following a tour of the facilities and inspection of the equipment. 4. Refunds for Withdrawal after Class Commences Student may be entitled to a refund for the graduation ceremony if the student does not complete the program. Students who withdraw or are dismissed after the commencement of classes will receive a prorated refund (minus the non-refundable application fee of $85.00) according to the following refund policy. Our refund policy is calculated according to instructional hours: a) After three (3) business days from signing the enrollment agreement or the student completing no more than five (5) percent of the program is refunded no less than ninety-five (95) percent of tuition; b) The student completing more than five (5) percent but no more than ten (10) percent of the program is refunded no less than ninety (90) percent of tuition; c) The student completing more than ten (10) percent but no more that twenty-five (25) percent of the program is refunded no less than seventy-five (75) percent of tuition; d) The student completing more than twenty-five (25) percent but no more than fifty (50) percent of the program is refunded no less than fifty (50) percent of tuition; e) The student completing more than fifty (50) percent of the program is not due a refund. Scheduled Instructional HOURS OWED TO THE SCHOOL 5 TO 10% 10% 10 TO 24% 25% 25% TO 49% 50% 50% AND OVER 100% 100% All refunds due will be made no later than 30 days after formal withdrawal or date of determination of withdrawal. The $85.00 registration fee is non-refundable. If the student owes additional monies to ESI, they are given a period of 90 days to pay the balance. If unpaid by the completion of that time period, the student is sent to a collection agency.

Initial: ________________

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The refund policy is reasonable and proper for refunding unused portions of tuition, fees, or other charges in the event a student withdraws from, is dismissed, or fails to begin a program of study. The refund policy is described in the school catalog, student handbook, enrollment agreement and website. In the event of extenuating circumstances such as student injury, prolonged illness or death, or other circumstances which prohibit completion of the program of study the Owner/Founder will determine a settlement which is reasonable and fair to the student and the Institute. Refunds differ for VA benefit recipients (Title 38 CFR 214255) The school will refund the unused portion of prepaid tuition and fees on a pro rata basis. Any amount in excess of $10.00 for an enrollment or registration fee will also be pro-rated. Return to Title IV Program Important Notice to All Federal Financial Aid Recipients: The federal Higher Education Act (HEA) of 1965 was amended in 1998 and new regulations were established with regard to Title IV student financial aid programs. Students earn their Title IV federal financial aid by attending class and if they are not enrolled long enough to earn all of their aid, the ’unearned’ portion must be returned to the appropriate Title IV program. Title IV financial aid programs include Federal Pell Grant, and Federal Stafford Loans. Only grants and loans are affected by this policy. The Return of Unearned Title IV Funds Policy applies if the student withdraws from, or ceases attending all classes before the sixty percent point in the program. Students who are granted ‘Incomplete’ grades and do not finish in accordance with school policy may also be subject to a Title IV Return calculation. Withdrawing from all classes provides notification to the Admission’s Office of intent to withdraw from The Elaine Sterling Institute. Completely withdrawing from or ceasing to attend may result in financial aid repayment. Withdrawing may also affect future financial aid eligibility. Please speak to the financial aid administrator before withdrawing from classes at ESI. Withdrawal Information: Students cannot ‘earn’ all of their financial aid unless they attend and participate in class for at least 60% of the program. This calculation counts all calendar days, including the first and last day of each term, weekends and holidays. ESI and the student will be required to return to the federal aid programs the amount of aid received in excess of the aid “earned” for the period the student remained enrolled. The portion of financial aid grants and loans funded which must be returned to financial aid programs will be based on the following components: Date of withdrawal as determined by ESI based on one of the following: The date the student drops from class as reported by the registrar, OR the midpoint of the program, if the student doesn’t officially withdraw. Failing grades indicate an unofficial withdrawal. Percentage of the enrollment period earned: Divide the number of days attended by the number of days in the program (including weekends and holidays). If official withdrawal occurs after the 60% date, the student has earned all of the financial aid received and no refund will be required.

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1. Subtract the percentage earned from 100% to determine the percentage unearned. 2. Multiply the total federal aid received by the calculated percentage unearned. This reflects the total

amount of unearned federal aid. 3. Calculation of Institutional Return 4. Multiply the percent unearned by the institutional costs to determine the unearned institutional return.

Requires student repayment to ESI. 5. Calculation of Student Return 6. Subtract institutional return from the total amount of unearned federal aid. Requires student

repayment to Department of Education or Lender. Unearned Title IV funds are returned to Title IV programs based on a federally mandated formula. Under this formula, institutions are obligated to return unearned funds collected for institutional charges to the US Department of Education and/or the student loan lender. Students are obligated to return unearned funds beyond the institutional charges to the Department of Education. When institutions have to return unearned Title IV funds from institutional charges, the money is returned to programs in the following order: Unsubsidized Loan, Subsidized Loan, and Pell Grant, these unearned Title IV funds are posted to the student’s ESI account and must be repaid. When a student has to return unearned Title IV funds that he/she received beyond the institutional charges, the money is returned to programs in the following order: Unsubsidized Loan, Subsidized Loan, and Pell Grant. Note that student’s responsibility for repayment of unearned Title IV grant money is reduced by half. If a student owes unearned Title IV funds from a federal loan, the money is repaid to the lender in accordance with the terms and conditions of the promissory note. The Institute is required to notify the student within 45 days of determining the student’s withdrawal of any student portion of unearned Title IV funds from a federal grant. The student is allowed 45 days to repay the amount to ESI who will forward the funds to the Department of Education. After that time payment arrangements must be made with the U.S. Department of Education or eligibility for federal financial aid at any higher education institution will be denied. The student also needs to repay to the institution the money that ESI is required to return to the Department of Education for the unearned institutional charges. The institutional charges (tuition and fees) incurred by the student are considered to be paid by Title IV funds for the purpose of the formula, even if the institutional charges were directly paid by a source other than Title IV funds. Students can repay the student portion of federal loans under the terms and conditions of the promissory note for the loan. However, the unearned portion of the loans that ESI must return is posted as a charge to the student account and must be repaid.

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Student Learning Resources Student Store The Elaine Sterling Institute has for your convenience a student store for you to be able to purchase disposables and supplies to replenish your student kit. Multimedia Center\Library All student resources are available online through the student portal myesicourse.com, Milady Coursemate, and ITEC e-learning portal. Tablet Policy The Elaine Sterling Institute will, in accordance with this policy, issue students a computer tablet for the primary purpose of usage for their program of study at the Elaine Sterling Institute as part of their student kit. The student is responsible for ensuring the appropriate use of the tablet device, as well as the security and safe keeping of the tablet device as outlined in this policy. Goals

• Support students’ with electronic access • Management of print material costs

Eligibility Students are eligible for the tablet once they are enrolled as a student at the Elaine Sterling Institute as part of their student kit. Use in Accordance with Elaine Sterling Institute Code of Conduct No student is to use the tablet devices for the purpose of illegal transactions, harassment, or obscene behavior, in accordance with other existing student policies. Student Responsibility Tablet Devices are part of the student kit which is issued to the student once they are in level one. The tablets must be used to conduct school studies and must be used appropriately, responsible, and ethically. The following must be observed:

• Tablet Devices must be treated, used, and safeguarded. If a student damages or loses a Tablet Device, the student must notify their Instructor immediately and the student will be responsible for supplying their own replacement.

• No student is to use tablet devices for the purpose of illegal transactions, harassment, or obscene behavior, in accordance with other existing student policies.

• Tablet Devices must not be loaned to, or used by, others. Replacement Equipment The Elaine Sterling Institute is not held responsible, nor will the Institute replace equipment provided to a student as part of the kit, that is lost, broken, or stolen. If the device is not working or determined to be damaged due to manufacturer defect, the student must return the devise with original packaging and all cords, accessories and components to Administration in order to receive a replacement if warranted.

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Mannequin Heads Mannequins are provided as part of the esthetician student kit. The mannequin head is utilized within the for practice of the cleansing routine, massage routine, basic facials and makeup applications. The mannequin head is also used for state board review and preparations. Credits will only be given for applications on the mannequin head during level 1 and Pro Artistry. Level 2 and 3 students will not be able to receive credits for applications of makeup or facials on mannequin heads.

ESI Policies and Student Conduct Policies of the Institute\Student Conduct The Elaine Sterling Institute is renowned for providing superior education in an above industry standard training facility. Students are required to behave in a professional manner on campus and when representing the school on field trips. Any students found to have behaved in a manner that does not emulate our high standards and is seen to be breaking any of the outlined policies defined in the student handbook below will be counseled and if the misconduct is repetitive or deemed to be serious enough in nature, probation, suspension or dismissal from the program may be necessary. In all cases the final decision will be made by the school director.

• No Food or Beverages allowed on the clinic floor. • Eating and drinking in designated areas only. • Smoking and the use of alcohol or drugs are not permitted on the school property. Alcohol or illegal

substances are not permitted on the school premises at any time. • Students are prohibited from coming to school intoxicated. This type of behavior will result in immediate

suspension. A thorough investigation will take place and the offense may result in school suspension or expulsion upon the discretion of the school director.

• No weapons allowed on school property. • You will be assigned spa management duties that include but not limited to dispensary duties, clean up,

laundry and guest services. These and other duties count as spa management credits and will be assigned to you by an instructor. These activities teach you sanitation and safety procedures required in the work place.

• All state board of cosmetology sanitation and disinfection procedures are to be adhered to at all times. • You are expected to follow instructions given to you by your educators, staff members and student

instructors. • Students may not refuse to perform assigned spa services and or spa management duties. If the students

refuse to do spa services or any duties assigned by the instructor the student will be counseled and sent home (no credits or hours will be allotted for that day). Repeat offenders may result in suspension or termination from the program.

• If ill and not capable to perform services, credits and duties on the clinic floor then you will be dismissed from school. No hours or credits will be recorded for that day.

• You are a student not an employee. You will not be paid for providing services to the public which is part of your course curriculum and fulfills the requirements for obtaining your completion certificate.

• ESI has a zero tolerance policy concerning cheating, taking ESI property or copying any testing materials. Offenders are subject to suspension and may result in expulsion upon the discretion of the Director.

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• Locks and Lockers are provided for the safe keeping of all personal belongings. The Institute is not responsible for any loss, theft or damage to personal belongings.

• Please park in designated “Student Parking” areas only. No one is to park in the 1 or 2 hour parking spaces. • Cell phones are to be turned off during school hours. ESI is a “NO PHONE ZONE”. Cell phone usage is

restricted to the CAFÉ only. • No Texting in classrooms or clinic floors • School uniform is to be worn at all times, this includes bringing your name tag, kit, textbooks, or tablet. If you

come to school without uniform, you may purchase a replacement uniform at retail pricing or you will be sent home.

• It is your responsibility to bring your tools, student kit and equipment needed contained in your student kit each day. You will be sent home is your come to class unprepared and repetition of this behavior may result in probation or suspension.

• Lost items from your kit are to be replaced by the student. Replacement costs will be charged at regular retail pricing.

• Once you have received your Student Kit, it is non-returnable and non-refundable even in the event of withdrawal or dismissal.

• No chewing gum on school premises. • Students may not bring their own products to school. • Clock in and out every day in a timely manner. Failure to clock in or out continuously may result in

disciplinary action • No clocking your fellow students in or out. • Students must clock out if leaving the school campus for breaks, lunch or any personal circumstances • Students are expected to behave professionally at all times • Profanity, gossip and or verbal abuse will not be tolerated • Social visits are not permitted at any time. All guests are to check in at the front desk and are not permitted

to remain on campus unless receiving a service. • No nail polish, silk or acrylic nails to be worn at any time. (exception nail care students) • No jeans permitted • No Uggs • No exposed piercings • Tattoos to be hidden to the best of the student’s ability • Timesheets to be totaled every day for that dates credits (do not leave the school without totaling your

timesheet) failure to total your timesheet may result in disciplinary action. They must be signed by the attending instructor. If you make edits after their signature, you must have them initial the change. Timesheets are NOT permitted to leave school property.

• Timesheets for the month are totaled the last day of the calendar month. It is the students' responsibility to total the timesheets daily and then monthly. Failure to total your timesheets can result in disciplinary action.

• Undisciplined behavior that is in direct violation of any or all of these guidelines may result in losing your hours and or credits for that day. Continual disciplinary problems may result in suspension or dismissal from the program.

• Failure to bring your kit will result in you being asked to leave for the day and no credits or hours will be allotted to you.

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• ELAINE STERLING INSTITUTE PLEDGE OF EXCELLENCE – All Programs

• 1. I will not use my phone, have earbuds or earphones on during class. • 2. I will not chew gum while at school. • 3. I will not wear nail polish, have acrylics or other artificial nails on while I am a student. • 4. I will not wear clothing that has logos written on them. (Other than the ESI Logo) • 5. I will not wear hats or other head attire while at school. (Except for Religious Purposes) • 6. I will not swear while at school. • 7. I will only wear small, stud earrings and remove any necklaces unless they are medical or religious in

nature • 8. I will wear only appropriate uniform and footwear (Closed Toed Shoes) while at school, including

name tag. • 9. I will not wear yoga pants while at school. • 10. I will always use my spa voice while at school.

Non-discrimination Policy The Elaine Sterling Institute is committed to the principle of equal employment and educational opportunities for all. Per the Title 45, Pt A6 of the Code of Federal Regulations, ESI does not permit discrimination on the basis of race, color, religion, sex, national origin, sexual orientation, age or handicap in the administration of any educational programs or activity including participation in, or receiving the benefits or, admission to or employment in such programs or activities. Dress Code Policy Students daily grooming and dress is a direct reflection on our school and lays the foundation for professional work ethics. We are proud of the level of educational excellence we provide at ESI therefore our daily appearance and attire should reflect the same standards of excellence and professionalism. Failure to adhere to the dress code will result in a student being sent home and no hours or credits will be allotted for that day. Continual policy violations may result in further disciplinary action and or withdrawal from the program. New students will receive a black scrub top with teal logo. Uniform requirement at that time will be black and white scrubs or a combination of the two.

• White and Black scrub tops and bottoms • Uniform must be clean and well pressed. • Clothing not to be extremely tight with NO midriffs, lower backs and cleavage exposed. • ESI t-shirt can be worn with white or black scrub pants NO OTHER COLORS ARE PERMITTED • NO logos or emblems on scrubs, jackets or T-shirts other than the official ESI logo. • Name badges and ESI pin to be worn at all times (lost and or stolen badges $15 charge for new

badge) • IF WEATHER IS INCLEMENT, JACKETS OR SWEATERS MUST BE BLACK or WHITE. No colors, color trim, or

writing. • Long-sleeved white or black t-shirt can be worn under scrub tops – NO DESIGN • No jeans • No sweats OR WORK OUT PANTS/YOGA PANTS OF ANY KIND • Closed-toed shoes (no sandals allowed) Clean and in good repair.

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• Business Casual attire during field trips (no jeans) you will be sent home. • Shoulder length hair to be tied up and away from the face. • No head coverings unless worn for religious reasons. • No hair accessories or bands unless black or white • No polish, acrylic, French, American or silk nails permitted. (exception nail care students) • Uniform should be clean to emulate the professionalism of the industry. • If you come to school in your work clothes then please change first before clocking in.

Tattoos and Piercings All visible tattoos are to be covered at all times. All tongue and facial piercings are to be removed while on campus. No exceptions. All visible body piercings to be covered up or removed. Jewelry Students are permitted to wear a necklace only if it is for religious purposes. The necklace must be unseen and not inhibit your ability to perform services. Stud earrings are permitted but NO MORE than 2 in each ear. Watches and marriage/engagement rings are permitted however ESI is not responsible for loss, theft or damage to any personal items including jewelry. Hygiene ESI Students are expected to meet hygiene requirements during regular class and spa hours for the duration of their curriculum. Maintain personal cleanliness by bathing daily. Any noticeable odor will be addressed and student may be asked to go home.

• Oral hygiene (brushing of teeth) required. • Use deodorant / antiperspirant to minimize body odors. • No heavily scented perfumes, colognes and lotions. These can cause allergic reactions, migraines and

respiratory difficulty for some employees, students and clients. • Clean and trimmed fingernails (¼ inch long or less). No polish (No American or French tips, gels, acrylics

allowed) • Wash hands after eating, or using the restrooms. • Scrubs and uniforms must be washed regularly to prevent stains and odors.

Classroom and Clinic Behavior Policies All state board of cosmetology sanitation and disinfection procedures are to be adhered to at all time. Lockers are provided for the safekeeping of all personal belongings The Institute is not responsible for any loss, theft or damage to personal belongings Combination locks are part of the Student Kit. Students will be issued a locker during the first day of class. Students may not use their own lock on school lockers. Please park in designated

“Student Parking” areas only

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Clinic Floor No personal belongings should be kept at workstations. The workstations (carts) belong to the school not the individual student. The instructors will give you a list of daily duties. Failure to accept these duties will result in counseling, suspension or dismissal as per the discretion of the school director. Please keep your work area clean at all times. It is important to have a clean and sanitary school environment for students and clients. Client’s Valuables Under no circumstance is the student, staff or faculty of ESI to handle, touch or take a valuable item from a client, i.e. jewelry, watch, purse, etc. for safe keeping during a spa service. The student may direct the client where to store the item for safekeeping or have them leave it on during the service. There is potential for liability of the student and/or the school if something happens to the client’s possessions while they are here. Reception Students must refrain and are forbidden from going behind the front desk and may not remove client files from the filing cabinets. All food and drink at the front desk are for clients only Skin Care and Services Students receive a 50% discount on Elaine Sterling Skin care retail products and 10% of boutique products while enrolled as a student. Students’ immediate family receive 50% discount off spa services while the student is enrolled in the Esthetician, Nail Care and Massage Therapy program. All graduates receive 50% of spa services in the student clinic for life. Performing Spa Services & Gratuity Student perform spa services on clients in the student clinic once you have reached 250 hours as an Esthetician student, 140 hours as a Nail Care student and 375 hours as a Massage Therapist student. You are a student not an employee. The Elaine Sterling Institute does not except tipping for spa services. We believe in a strong spa experience in a professional learning environment. Teaching our students to give a high level of service to every client is our utmost concern. You will not be paid for providing services to the public which is part of your course curriculum as directed by the pending law 345-6-.02 which states: “Fulfilling uncompensated work experiences required for the attainment of the certificate. For the purpose of this rule “uncompensated” means a person in student status may not intentionally or knowingly agree to accept any compensation directly or indirectly, overtly or covertly, in cash or in kind, in the form of payments, gifts, tips, remuneration, recompense, or rewards to or from any person or entity for services rendered while in student studies.” Equipment All program equipment is part of the valuable training tools at The Elaine Sterling Institute; please report any broken equipment to your instructor immediately. Please do not attempt to move or lift any equipment. Only the Instructors and supervisors are permitted to move equipment. Misuse of any equipment will result in disciplinary action. Under no circumstances are students permitted to remove steamer jars from the steamers. All steamers are to be filled from the top of the receptacle. Any student seen to be removing the jars and replacing them on their own will be retrained and counseled. Student, staff and client safety is a priority at The Elaine Sterling institute

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students requiring assistance with equipment must call upon the instructors immediately. Sign Offs for Advanced Service treatments Students that receive advanced services including microdermabrasion and or chemical peels are required to sign an informed consent form prior to receiving this treatment from a fellow student. If the student wishes to receive services outside the sign offs and practice times then there is a $5 product usage charge per service. ( $50 for Hydrafacial service) Drug Policy The Elaine Sterling Institute is in full compliance with the Drug-free Schools and Communities Act Amendment of 1989 (Public Law 101-226); 49 Code of Federal Regulations, Part 40: Procedures for Workplace Drug and Alcohol Testing; 49 Code of Federal Regulations, Part 382: Controlled Substances and Alcohol Use and Testing; and the Omnibus Transportation Employee Testing Act of 1991; and is committed to a program that discourages the illegal use and abuse of alcohol and controlled substances by students and employees. ESI prohibits the unlawful possession, use, manufacture, distribution or dispensing of alcohol or controlled substances by students or employees in ESI buildings, on grounds or property, or as part of any college activity. Any full- or part-time student/employee found to be in violation of this policy is subject to disciplinary action in accordance with the policies and laws of the college, the city, the county, the state and the federal government. Students also are responsible for the actions of their guests. Controlled substances include, but are not limited to, marijuana, cocaine, cocaine derivatives, heroin, barbiturates, LSD, PCP, amphetamines, tranquilizers and inhalants. Students and employees are to be aware that illegal manufacture, possession, use, distribution or dispensing of controlled substances may subject individuals to criminal prosecution. Bullying The Elaine Sterling Institute takes harassment or bullying very seriously and may result in suspension or termination At present, no federal law directly addresses bullying. In some cases, bullying overlaps with discriminatory harassment which is covered under federal civil rights laws enforced by the U.S. Department of Education (ED) and the U.S. Department of Justice (DOJ). No matter what label is used (e.g., bullying, hazing, and teasing), schools are obligated by these laws to address conduct that is: Severe, pervasive or persistent Creates a hostile environment at school. That is, it is sufficiently serious that it interferes with or limits a student’s ability to participate in or benefit from the services, activities, or opportunities offered by a school Based on a student’s race, color, national origin, sex, disability, or religion* Although the US Department of Education, under Title VI of the Civil Rights Act of 1964 does not directly cover religion, often religious based harassment is based on shared ancestry of ethnic characteristics which is covered. The US Department of Justice has jurisdiction over religion under Title IV of the Civil Rights Act of 1964. Field trips Students will attend field trips throughout the programs. These field trips are community and spa industry related

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excursions. Field trip waivers will be completed prior to the field trip. Any student who refuses to complete the waiver will not be permitted to attend the industry outing. Students may not wear jeans on field trips. Business casual attire, name badge and ESI pin to be worn at all times. Wearing inappropriate attire or displaying inappropriate behavior will result in you being sent home, written up, and counselled and or suspension. Dismissal from the school may be the result of such action. Illness *Flu-related absences: In an effort to reduce the spread of the H1N1 virus, the Elaine Sterling Institute is implementing various protocols suggested for colleges and universities by the Centers for Disease Control and Prevention. Students who experience flu-like symptoms should not attempt to attend class until 24 hours after symptoms subside. Students who miss class due to the flu virus must contact the school immediately, before class if possible but within 24 hours of the class meeting to discuss make up options if they are available. Students should ensure that all absences are used wisely in case they become ill and need to miss class. Students who contract the flu virus may be granted leniency with the attendance policy, (please supply doctor’s note to the school) but must complete all required course assignments and attain all required learning outcomes. Individual circumstances will be reviewed on a case-by-case basis by the school director. Students with an illness or injury that restricts your ability to perform services and duties assigned by your instructor will be sent home. ESI policy is “if you are too sick to work on clients, credits or perform class work then you are not well enough to attend school. Students who have a temperature will be sent home immediately. Attendance Policy/Tardiness The Institute recognizes the correlation between attendance and student’s educational progress. Any class session or activity missed, regardless of cause, reduces the opportunity for learning and may adversely affect a student’s achievement in the course. Class attendance is required beginning with the first class meeting, and students are expected to attend all class sessions for which they are registered. A student is allowed 9 unexcused absences over the course of their program. Any unexcused absence in excess of 9 will result in a $5 fee per absence for week days and evenings and $10 per Saturday if you are scheduled to attend Saturday hours. It is the responsibility of the student to arrange to make up excused or unexcused absences in order to remain on track with contracted completion dates. Please notify Administration when an absence will occur. (See Student Make Up Absence Days Form) In order to make Satisfactory Attendance Progress, a student must attend school as agreed upon in the Student Enrollment Agreement leading to completion with the specified time frame while maintaining specific grade averages. Attendance Student’s attendance records are maintained and all hours and credits are reported to the State Board of Cosmetology and other appropriate regulatory agencies on a regularly scheduled basis. Attendance is evaluated monthly and students are required to maintain the following: 1. Esthetician, Massage Therapy and Nail Care Students must maintain a 80% Attendance average of their scheduled classes. (VA students must maintain an 80% attendance average) 2. Students who attended less than 80% of their scheduled classes will be counseled by their Instructor and placed on an Attendance Warning. 3. Students who do not resume regular attendance will be placed on probation and may result in dismissal from the Program and/or loss of Financial Aid funds

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4. Esthetician and Nail Care students are REQUIRED to attend Saturdays according to their schedules once they are at the appropriate hours. Absences that cause the student to drop below the required 80% for Esthetician, Massage Therapy and Nail Care students are considered excessive and will be subject to disciplinary action and or termination. (See Attendance section above.) A student’s program of study will be considered terminated if more than fourteen (14) days have passed since the last date of attendance at the school. This will be classified as an Administrative Withdrawal and calculations will be made to determine if the student owes the Institute tuition payments, whether refunds need to be made to the Department of Education for Student Federal Aid or whether the student is owed a refund. EXCEPTION: Administration may make the decision to withdraw the student with this poor attendance history if their presence at school remains sporadic and inconsistent. Due to the circumstance that students are coming back to class just prior to the 14 day window for withdrawal, it may be necessary to move forward with removing them from the program as positive improvement has not been witnessed. Level One students may not be absent for 7 days while in this phase of the program as a critical foundation is laid for student' success during this initial period. Should a student be absent for 7 days, they will be required to begin the program from the very beginning once again. As this will lengthen the student's time in the program, it may mean additional charges for the extended time. Note Attendance is evaluated on a cumulative basis. At each evaluation, the attendance for the month will be added to the attendance from the preceding months to determine whether the student will complete the Program within the maximum time frame established in this policy. Excused Absence There may be times where excused absences are warranted such as an unavoidable health emergency. This type of excused absence is only accepted if the student called the instructor and provides a written explanation of the absence. The following is considered an excused absence and proper documentation must be received within 24 hours for the absence to be approved as excused: Medical – hospitalization, doctor visit. Funeral – death of an immediate family member to include Grandparents (any exception must be approved by the School Director). Child care issues surrounding licensed day care rules for temperature of child. The day care must be licensed, have more than the student’s child on site and the day care provider must provide written documentation. The School Director and/or Administration may consider extenuating circumstances when determining what constitutes an excused absence or the number allowed during a program. Court dates and Jury Duty will be excused if proper documentation/summons is provided. Please give the documentation to Administration prior to the scheduled date. Unexcused Absence Unexcused absence is defined as missing scheduled classes for a non-essential reason and not calling to report the absence to the Instructor and Administration. It is the student’s responsibility to call the school if he/she

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cannot attend. Any absence without pre-approval, evidence of the above mentioned excused reasons for absence or proof of an emergency will not be accepted. (Doctor’s note, child’s dismissal from day care with fever and death in the family are the only absences that will be considered excused) Each student is allowed 9 unexcused absences during their program. More than 9 unexcused absences will result in a $5 per day charge for every unexcused absence and $10 for every unexcused Saturday absence. Students who do not attend Saturdays will be charged $10 per unexcused Saturday. IF THE STUDENT BUILDS A BALANCE OF $250, THEY WILL NOT BE PERMITTED TO ATTEND CLASS UNTIL THE BALANCE IS PAID IN FULL. (Students will be unable to clock in as hand scan will be blocked) Please see school administration immediately. Time options for to makeup hours for all programs are: (Saturdays, Wednesday and Thursday evenings) *FINANCIAL AID STUDENTS Tardiness (ALLOWED 3 TARDIES PRIOR TO CLOCK HOUR REMOVAL) The Instructor will send the tardy student directly to the Assistant School Director. Administration will determine whether or not the tardiness is due to a valid reason which would make it excused or if it is unexcused. Examples of an excused tardy are evidence of an accident or road work that impedes traffic, Dr.’s appointment with a note. If administration deems the tardy Excused, the student will receive the clock hours that they are clocked in for the day and credits for the day. Examples of Unexcused tardy are heavy traffic, over sleeping, car trouble. If Administration deems the tardy Unexcused the student will be sent home for the day and receive no clock hours or credits. Esthetician Program 1000 Hours

Full-Time Esthetician Day Program: Monday through Friday 9:00 am – 2:30 pm

Part Time Esthetician Evening Program: Monday through Thursday 5:30 pm to 10:00 pm and Saturdays 8:30 am – 4:30 pm

Nail Care Program 600 Hours

Day Time Monday through Friday 9:00 AM – 1:00 PM and Saturdays 8:30 AM – 4:30 PM

Part Time Evening Monday through Thursday 5:30pm – 10pm and Saturdays 8:30am to 4:30pm

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Massage Therapy Program 750 Hours

Schedule A: Monday through Friday 9am – 2:30pm

Schedule B: Monday through Thursday 5pm – 10pm Saturdays 8:30am – 4:30pm (Not Available at This Time)

All Programs MAY NOT ACCELERATE THEIR HOURS, CAN ONLY MAKE UP DAYS FOR WHICH YOU HAVE BEEN ABSENT. VETERANS ATTENDANCE POLICY By authority of Title 38, United States Code 3685 21.4253 (d) and 3686 21.4254 (c)(14), the State Approving Agency may set any additional reasonable criteria for approval of programs for veterans and other persons eligible for VA education benefits (wherever the word “veteran” is used, it is intended to include all persons receiving VA education benefits). The following Attendance Policy has been established to set minimum standards of attendance for students enrolled in non-college degree (NCD) programs and receiving VA education benefits, and Is considered reasonable additional criteria will become a part of 3686 approvals (if institution’s existing attendance policy is more restrictive, then that policy will be used), will be listed as an addendum to the institution’s catalog, bulletin, or handbook: Veterans enrolled in NCD programs will be interrupted for unsatisfactory attendance when accumulated absences, tardies, and class cuts exceed twenty (20) percent of class contact hours (if the institution’s existing policy is more restrictive, then that policy will be used). The Interruption will be reported to the Department of Veterans Affairs (VA) within 30 days of the veteran’s last date of attendance (use VA Form 22-1999b). A veteran may be re-enrolled for benefits at the beginning of the term following interruption because of unsatisfactory attendance only when the cause of unsatisfactory attendance has been removed. Once re-enrolled, a veteran will be interrupted for unsatisfactory attendance when Accumulated absences, tardiest, and class cuts exceed twenty (20) percent of the remaining contact hours (if the institution’s existing policy is more restrictive, then that policy will be used). The interruption will be reported to the Department of Veterans Affairs (VA) within 30 days of the veteran’s last date of attendance (used VA Form 22-1999b). Veterans interrupted a second time for unsatisfactory attendance shall not be allowed to re-enroll for VA education benefits in the absence of mitigating circumstances. Mitigating circumstances are issues which directly hinder a veteran’s pursuit of a course/program of study, and which are judged to be beyond the student’s control. General categories of mitigating circumstances include but are not limited to:

• Serious illness of the veteran. • Serious illness of death in the veteran’s immediate family • Emergency financial obligations or change of place of employment or work schedule which preclude

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pursuit of the program/course. • Active duty military service, including active duty for training.

Institutions having a published “Leave of Absence Policy” should discontinue VA educational benefits (use VA Form 22-1999b) while that student is on “official leave of absence.” Leave of absence ONE leave of absence may be granted to a student for emergency situations only (i.e. critical care) Leave of absence may be granted to a student with satisfactory attendance (80%) and the student’s financial ledger must be up to date. The Leave of Absence is dated from the last day of attendance for the student. A student may not exceed 60 calendar days during a 12 month period. Additionally, the length of the LOA does NOT alter or lengthen the original Enrollment Agreement completion date unless authorized by the Director. A leave of absence is conditional on the following procedure in order for a leave of absence to be granted.

• Student requests a leave of absence form

• The student will be advised on the leave of absence policy and requirements for re-entry.

• Leave of absence must be approved by the school director and financial services.

• One week prior to re-entry date to the school the student must contact the school director or financial services to confirm the date of re-entry or to request an extension if allowed or necessary. Failure to return as scheduled or calls to request an extension may result in dismissal.

An amendment to the financial agreement will have to be signed stating your new graduation date based on critical care cases only. If the student taking the Leave of Absence is a Direct Loan recipient, there may be repayment grace period consequences. On a case by case basis, an extension of UP TO 60 calendar days may be granted by the Director of the Institution. Reasons for this leave may include MEDICAL circumstances, Family Emergencies, etc. Notice must be granted by the Director PRIOR to the completion of the original Leave of Absence. MAKE UP TESTS If a student is absent and misses a test, they must get with the Instructor to get a makeup exam scheduled. The makeup date will be at the discretion of the Instructor, but will only be administered on a scheduled test day. The Instructor will not randomly issue the test if they do not already have one taking place. If a student is absent on the day of a skills assessment, they can only get rescheduled for the assessment when the next group is taking that particular assessment. THERE WILL BE NO EXCEPTIONS. Additionally, there must be a minimum of 4 students taking any assessment or they will be rescheduled.

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Advisement Students are urged to seek assistance from those who are here to help. One should feel free to go to his/her instructor or the director with any problems. Academic advisement is sometimes required when students are having difficulties with their studies. If a student is placed on academic probation, advisement is required. Disciplinary advisement is handled through the director’s office when behavioral problems arise in the classroom or on the campus. Grading System An overall grade average of a 75% is required for satisfactory progress and for graduation. 90-100% A = Excellent 80-89% B = Good 75-79% C = Average Below 74% F = Failing If a grade of “F” is received on any tests or course work the student will be required to repeat the test or course work until a passing grade is received. An automatic 10 points will be deducted from the test that is issued for re-take. Satisfactory progress: Students have to maintain satisfactory progress at all times by holding a grade average of 75% (C) or better and by attending at least 80% of the classes per month. A student may not take more than 1.5 times the scheduled program length. Students must maintain a minimum grade of 75% in theory work and in practical\clinical assignments to be considered as maintaining satisfactory progress. Academic advisement conferences are set up for students falling below the 75% grade average. Satisfactory progress is evaluated monthly and a progress report is issued to the students by the 10th of every month. Any student that does not meet the 80% program attendance or 75% grade average will be placed on a warning for the next month. If the minimum for attendance is not met at the end of the warning month, the student will be placed on probation. A student is expected to successfully complete at least 80% of all hours attempted. Attempted hours are those hours available to the student from the first date of attendance. Transfer credits and grades of ‘F’ are not counted successfully completed in determining progression towards completion. Probation Students failing to meet the requirements within the warning period will be placed on probation. Grades for theory tests, skills assessments and attendance reports are used to evaluate the students’ academic and attendance progress. At the end of the probation period, the student’s progress will be re-evaluated. If the student is meeting the minimum requirements in both academic and attendance, he/she is determined to be making satisfactory progress. If the student fails to meet the minimum requirements, he/she may be suspended or terminated. No more than (4) probationary periods may be allowed during the program. More than 4 probationary periods may result in suspension or termination.

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Appeal Process Student may appeal the determination of satisfactory progress for either attendance or academic based upon extenuating circumstances by writing to the school director at The Elaine Sterling Institute, 4840 Roswell Rd NE Building E Suite 201 Sandy Springs GA 30342. The written appeal must include the student’s name; Social security number, student I.D. number and the reason for the appeal (Please include all supporting documentation). The school director must receive the written appeal within 10 business days of the termination from the program. Should a student fail to appeal this decision, the decision to terminate will stand. An appeal hearing will take place within (5) five days of receipt of the written appeal. This hearing will be attended by the student, parents/guardian (if the student is a dependent minor), the student’s instructor and the school director. A decision on the student’s appeal will be made within three (3) business days by the school director and will be communicated to the student in writing. This decision will be final. Should the student prevail on his/her appeal and to be determined as making satisfactory progress, the student will be automatically re-entered in the course. Grievance Procedure ESI will make every attempt to deal with a student complaint at a school level and within 10 days of your grievance. The immediate supervisor/instructor will mediate the initial stage. If the grievance is not handled to the student’s satisfaction the school director will hear the grievance/complaint and read all related documentation and evidence. The student must fill out a student grievance form with all the relevant information relating to the complaint clearly stated. The Elaine Sterling Institute recognizes the right of the students to express their grievances and to seek a solution concerning disagreements arising from relationships, school conditions, or differences of interpretation of school policy which might arise between the school and its students. In addition, grievances may be filed alleging discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, and status as a Vietnam era veteran. Should a student, after oral discussion with their immediate Instructor, still feel that their rights under the school’s policy have been violated, the student may originate a grievance within ten (10) days of the date the alleged act in question occurred by presenting the facts in writing to the education director. The decision of such official shall be made in writing to the student within ten (10) days after receipt of grievance. Should the student decide the reply is unsatisfactory, the student shall, within five (5) days, submit an appeal to the school director. The school director shall respond in writing to the grievance within five (5) days from the date of the review. If the grievance is resolved, no further action will be necessary. If the grievance is not satisfactorily resolved, the student may appeal within five (5) days after receipt of response to the School Director for the purpose of reviewing the grievance. The decision of the School Director shall be made in writing to the student within five (5) days after the date of the review. Should the student decide that the reply of the School Director is unsatisfactory, a hearing will be scheduled as soon as feasible after selection of advisory board\governing board members (at least 2 members) and the school director will be present at the hearing. The hearing will include complete a record of the hearing before it, including any exhibits or papers submitted to it in connection with the hearing and a complete record of any testimony taken. Upon the rendering of its decision, the complete record shall be filed in the Office of the School Director of ESI and shall be available to the student. The decision of the School Director and the

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advisory committee is final. Grievance Time Limits The prescribed time limits may be extended by mutual agreement whenever necessary in order for these provisions to be implemented. The interpretation of “days” within this section is to be normal workdays (Tuesday through Friday) exclusive of official School holidays. Every effort should be exhausted to handle grievances at the school level if the final findings and report form the school director is not to the student’s satisfaction the student has the right to contact the NPEC and or COE in writing. The Elaine Sterling Institute is accredited by the Commission of the Council on Occupational Education. 7840 Roswell Road Building 300, Suite 325 Atlanta, GA 30350 Telephone (Local): 770-396-3898 Telephone (Toll-Free): 800-917-2081 Fax: 770-396-3790 NPEC 2082 East Exchange Place Suite 220 Tucker, Georgia 30084-5305 Office: (770) 414-3300 Fax: (770) 414-3309 (FAX) State Board of Cosmetology 237 Coliseum Drive Macon, GA 31217-3858 Phone: (478) 207-2440 Withdrawal Procedure If a student withdraws from a course, either by his or her own choosing, by the instructor’s choice or through Administrative Withdrawal, the nature of the withdrawal will be indicated on the appropriate form. Forms can be obtained from the Admissions Representative or the Financial Aid Administrator. Once completed, the form must be submitted to the Financial Aid Administrator and the School Director. A final transcript will be mailed to you within 3 business days only once all student obligations, outstanding tuition and any additional charges have been met. All outstanding tuition and/or fees need to be paid in full before an official school transcript will be issued. Parameters of the Administrative Withdrawal Policy Student’s program of study is considered terminated if more than fourteen (14) days have passed since the last date of Student’s actual attendance at the school. If a student has been written up for behavioral issues or failure to adhere to any or all of the policies and procedures set out in the student handbook they may be withdrawn from the program under administrative withdrawal parameters. TERMINATIONS/SUSPENSIONS The Elaine Sterling Institute reserves the right to terminate or place students on probation for the following:

• Failure to adhere to any of the policies and procedures of the Elaine Sterling Institute and its

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publications • Disruptive and or unacceptable behavior • Clocking in and leaving the campus • Disorderly conduct that places the students, instructors, employees or clients in harm’s way • Failure to meet the required school financial obligations • Not adhering to the dress code • Destruction of school property or supplies • Vandalism • Theft • Plagiarism • The use of illegal drugs on Campus • Drunk or intoxicated on Campus • Unsatisfactory school attendance • Unsatisfactory academic performance • Falsification on time sheets or tests • Sharing test information • Failure to follow instructions given to you by an instructor • Refusing to perform assigned service or duties

Students that have been suspended or terminated will be allowed to collect their belongings then walked to the door. Please leave in an orderly and un disruptive manner. Any disruptive and or threatening behavior upon leaving will result in the Sandy Springs Police department being called. Please return to school once you have completed the entire suspension time period. The school owner reserves the right to decide whether terminated students can re-enroll. Campus Security and Safety It is imperative that students and employees of The Elaine Sterling Institute be protected in case of an emergency. The Elaine Sterling Institute produces an Annual Crime Statics Report which is posted on our website at elainesterling.com and also on the student portal. Additionally, once the report is produced the students and staff will be updated on when and where the report is posted. The mission of this comprehensive safety and security plan is to provide at a glance a course of action to be taken in the event of natural or other disasters, real, threatened, or impending danger. The use of this plan is for emergencies only (circumstances that affect both the safety of persons and the Preservation of property.) Common sense should dictate the reaction of staff to emergency situations. However, situations cannot always neatly be defined into a category for which hard and fast guidelines can be drawn. Individual judgment will need to be exercised in given situations. Continuing and meaningful efforts to prevent incidents that lead to emergency situations should be the areas of greatest concern. Emergency procedures are designed to provide guidance to those having responsibility for dissemination of emergency procedures to their staffs. In addition, they must set up a clearly defined chain of command so the safety procedures are carried out in case of their absence from the building.

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Emergency Phone Numbers LAW ENFORCEMENT___________________________911 FIRE DEPARTMENT______________________________911 AMBULANCE/MEDICAL_________________________911 North Side Hospital___________________1800.232.4636 Sandy Springs Fire Dept._______________ (770) 730-5600 Sandy Springs police Dept.____________ (770) 551-6900 CDC_________________________________1800.232.4636 Poison Control_______________________ (404) 851-8000 Tanner Real Estate___________________ (770) 945-1123 EMERGENCY CONTROL MEASURES Chain of command 1. On duty supervisor should handle emergency or notify the School Director immediately. 2. If emergency is a serious medical problem or fire, call 911 and notify the school director immediately. 3. For facility maintenance issues contact tanner real estate. 4. If emergency is of a severe or critical nature notify the school director. 5. After taking the appropriate action as outlined in the Safety and Emergency Procedures section of the Personnel Handbook, the supervisor must fill out an incident report and have witnesses verify situation. Fire or impending danger 1. All students and staff evacuate the building by moving to the nearest exit. 2. All evacuated persons must report to the bottom parking lot by the far dumpster (away from the building to allow ambulances and or fire trucks easy access to the main entrance of building E) 3. The supervisor on duty must call 911 4. The supervisor must take roll to account for all staff and students. 5. The school director must be called immediately to be apprised of the situation. Tornado 1. Upon notification move all staff, instructors and students to the bottom floor into the interior hallway. 2. Remain in interior hallways until the ALL CLEAR is given. Hurricane 1. The supervisor on duty will ensure that the local television station is monitored for upcoming safety announcements from local government. 2. Staff and instructors will take necessary action to protect students and clients at all times 3. Students and staff must adhere to travel warnings for driving to and from the school during inclement weather. Severe Weather Warning 1. The school director will notify the local TV station upon school closing due to inclement weather. 2. If power outage occurs in extreme cold/hot weather: a. Staff and instructors will ensure that all windows and doors are closed to prevent heat loss in cold weather and that all doors and windows are open to allow for ventilation in hot weather.

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b. If indoor temperature drops below 60 degrees F. or goes above 88 degrees F., notify the School Director and Tanner Real Estate immediately for additional instructions. Violent Acts by a Group or Individual Senior person closest to scene will notify the school director or supervisor on duty. The supervisor on duty is to direct bystanders away from the immediate area and call the police (911). Bomb Threat 1. Every threat is to be taken seriously. 2. Record the following information: a. Time of call b. Type of bomb c. Location of bomb d. Expected time of detonation e. Voice (male or female) f. Keep person on phone as long as possible. Ask why the bomb was placed and whom the caller wishes to hurt. 3. Report incident to the School director or supervisor immediately. 4. School Director/Supervisor will contact 911 for bomb squad assistance. Weather and School Closure In the case of inclement weather or severe weather warning, check the local weather channel (WSB) for the Elaine Sterling Institute to be listed in the school closings scroll. You may also refer to The Elaine Sterling Institute Facebook profile for updated posts on future closings www.facebook.com/esiesthetics and/or the student portal www.elainesterling.com/student-portal or www.myesicourse.com.

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Graduation Requirements Students are required to attend the state board review class and pass an exit exam in order to graduate from ESI. Esthetic Students may not graduate under 9 months of completion you must complete a 1000 clock hours and at least 9 months of in school attendance. Students may not sit for the exit exam until all class work and assignments have been handed in. In order to graduate, students must successfully complete the designated Work assignments for the course in which he/she is enrolled. If the student has completed the required hours, passed the final examinations with a 75% grade or better and after satisfying all financial obligations to the school, the student will be considered a graduate and receive a certificate from ESI. All financial obligations must be met before sitting for the school exit exam. Students are required to wear their scrubs to the state board prep class and when sitting for the exit exam (no exceptions) students will be sent home if they do not adhere to the dress code at all times. Checklist for graduation

1. All tests completed 2. All Credits Completed 3. Treatment and level sign offs Complete 4. All Skills assessments, power tests complete 5. Meeting with placement services. All contact information updated and current 6. Mock Interview completed 7. All WBA’s for all levels completed 8. All Tuition paid 9. Exit Counseling Completed 10. High School diploma, Driver's License and Social Security card copies in student's secured files. 11. Made appointment with Financial Aid Officer

Licensing requirements for GA The Esthetician program, Massage Therapy program and the Nail Care program are licensed By the Georgia State Board of Cosmetology and the Georgia State Board of Massage. Graduates are required to take and pass the state exam in order to receive the state license. ESI will assist the graduate with filling out the Paperwork for the examination. State Licensing Disclaimer The state may refuse to grant a license if a student has been convicted of a crime; committed any act involving dishonesty, fraud, or deceit; or committed any act that, if committed by a licentiate of the business or profession in question, would be grounds for the Georgia Board of Cosmetology and/or The Georgia State Board of Massage to deny licensure. The Georgia Board of Cosmetology and Massage may deny licensure on the grounds that the applicant knowingly made a false statement of fact required to be revealed in the application for such license. Students who are not U.S. citizens or who do not have documented authority to work in the United States will not be eligible to apply to take the state licensure examination. Elaine Sterling Institute is not responsible for students denied licensure. If any of the above applies to you please discuss your particular situation with the state board of cosmetology and or The State Board Of Massage Therapy as they make the final decision on a case by case basis.

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Transcripts Once all graduation requirements are fulfilled (see graduation Requirements) the student will receive one transcript without charge. Additional transcripts will be provided for a fee of $15.00 each. In the Event of withdrawal or termination, all financial obligations to the school must be completed before any transcript information will be released. Graduate Placement Assistance The primary goal of ESI is to see that all students are successfully employed in the field for which they have trained. To achieve this, ESI provides placement assistance upon graduation without additional charge. This assistance is not given as an inducement to enroll, and no guarantee or representation of placement is made or implied. Also, prior to graduating a mandatory exit Interview is required. Legal and Collection Fees If there is any legal action or arbitration between the parties arising out of this Agreement, the school, if it prevails, shall be entitled to recover its reasonable attorney fees in addition to any relief in which it may be entitled. Also the school shall be entitled to recover any attorney or collection agency fees and interest associated with the collection of delinquent account of the student. I have received, read and understand the policies outlined in the student handbook Student Name (print) _______________________________________________ Date: ____/____/______ Student sign________________________________________________________ The Elaine Sterling Institute adheres to all laws set by the Department of Education, The Council on Occupational Education and Georgia State Board of Cosmetology, The State Board of Massage and The Non Public Department of Education. The handbook will be updated on a regular basis to remain compliant with these laws. School rules and regulations are subject to updates and changes at any time. A copy of the latest version of handbook is available online at www.elainesterling.com, the student portal, administration offices and instructor’s classroom.

The Elaine Sterling Institute is accredited by the Commission of the Council on Occupational Education. 7840 Roswell Road Building 300, Suite 325 Atlanta, GA 30350 Telephone (Local): 770-396-3898 Telephone (Toll-Free): 800-917-2081 Fax: 770-396-3790

2082 East Exchange Place Suite 220

Tucker, Georgia 30084-5305 Office: (770) 414-3300 Fax: (770) 414-3309 (FAX)

237 Coliseum Drive Macon, GA 31217-3858 Phone: (478) 207-2440