D ATA R E P O RT2016 NACURH SER VICES & PERFORMANCE ASSESSMENT

R E G I O N A L R E S P O N D E N T S

CAACURHGLACURH

IACURHMACURH

NEACURHPACURH

SAACURHSWACURH

0 16.667 33.333 50

25

23

1813

29

20

20

n=178

30

Affiliation Year 2014 - 2015

R E G I O N A L R E S P O N D E N T S

CAACURHGLACURH

IACURHMACURH

NEACURHPACURH

SAACURHSWACURH

0 16.667 33.333 50

4

29

307

12

12

21

n=144

29

Affiliation Year 2015 - 2016

R E G I O N A L R E S P O N D E N T S

CAACURHGLACURH

IACURHMACURH

NEACURHPACURH

SAACURHSWACURH

0 16.667 33.333 50

48

26

274

16

21

23

n=189

23

Affiliation Year 2016-2017

R E G I O N A L R E S P O N D E N T S

CAACURHGLACURH

IACURHMACURH

NEACURHPACURH

SAACURHSWACURH

0 23.333 46.667 70

57

42

67

57

5548

38

32

Compared to Regional Affiliate Numbers

*If you anticipated the potential for 4 results per affiliated institution, then 189 total results is only about 12%

P O S I T I O N S O F R E S P O N D E N T S

RHA PresidentNational Communications Coordinator

RHA Executive Board MemberHall Council Member

NRHH PresidentNRHH Representative or NRHH CC

NRHH Executive Board MemberConference Staff Chair

Conference Staff MemberRHA Advisor

NRHH AdvisorHall Council Advisor

RBD MemberOther

0 20 40 60 80 100

n=189

N R H H M E M B E R S H I P

No 18%

Yes 83%

“Does your campus have an NRHH Chapter?”

“Are you a member of NRHH?”

No 46% Yes

55%

n=189 n=189

C O N F E R E N C E AT T E N D A N C E

NACURH Annual Conference

Regional Leadership Conference

Regional Business Conference

None

0 32 64 96 128 160

n=189

AWA R E N E S S / T I M E I N V O LV E D

6 months

9 months

1 year

2 years

3 years

4 years

0 10 20 30 40 50n=189

“About how long have you been aware of NACURH, Inc.”

C O M M I T M E N T

Not Committed

Somewhat Not Committed

Neutral

Somewhat Committed

Very Committed

0 10 20 30 40 50n=189

“How committed are you to being involved in the future?”

C O M M I T M E N T

CAACURHGLACURH

IACURHMACURH

NEACURHPACURH

SAACURHSWACURH

0 30 60 90

38.3%

40.7%

81.4%75%75%

76.2%

52.2%

n=189

74%

Percentage of Very Committed Per Region

“How committed are you to being involved in the future?”

C O N N E C T I O N

Strongly Agree

Agree

Disagree

Strongly Disagree

0 20 40 60 80 100

n=189

“I feel connected to NACURH, Inc. outside of during conferences”

C O N N E C T I O N

CAACURHGLACURH

IACURHMACURH

NEACURHPACURH

SAACURHSWACURH

0 26.667 53.333 80

50%

66.7%

74.1%50%

75%

71.4%

65.2%

n=189

65.2%

Percentage of Agree & Strongly Agree Per Region

“I feel connected to NACURH, Inc. outside of during conferences”

F R E E D O M O F O P I N I O N

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

0 24 48 72 96 120

n=189

“My region creates an environment where I can freely express my opinion”

F R E E D O M O F O P I N I O N

CAACURHGLACURH

IACURHMACURH

NEACURHPACURH

SAACURHSWACURH

0 33.333 66.667 100

58.3%

66.7%

40.7%100%

62.5%

57.1%

43.4%

n=189

56.5%

Percentage of Strongly Agree Per Region

“My region creates an environment where I can freely express my opinion”

F R E E D O M O F O P I N I O N

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

0 20 40 60 80 100

n=189

“NACURH, Inc. creates an environment where I can freely express my opinion”

F R E E D O M O F O P I N I O N

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

0 24 48 72 96 120

n=189

“When I express my opinion, it is valued by my region”

F R E E D O M O F O P I N I O N

CAACURHGLACURH

IACURHMACURH

NEACURHPACURH

SAACURHSWACURH

0 33.333 66.667 100

62.5%

59.2%

44.4%100%

56.2%

57.1%

34.7%

n=189

56.5%

Percent of Strongly Agree Per Region

“When I express my opinion, it is valued by my region”

F R E E D O M O F O P I N I O N

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

0 18 36 54 72 90

n=189

“When I express my opinion, it is valued by NACURH, Inc.”

S AT I S FA C T I O N R AT I N G S

Very Satisfied

Satisfied

Unsatisfied

Very Unsatisfied

0 20 40 60 80 100

n=189

“NACURH, Inc.”

S AT I S FA C T I O N R AT I N G S

Very Satisfied

Satisfied

Unsatisfied

Very Unsatisfied

0 24 48 72 96 120

n=189

NACURH Corporate Office at UNL - formerly NACURH Information Center

S AT I S FA C T I O N R AT I N G S

Very Satisfied

Satisfied

Unsatisfied

Very Unsatisfied

0 24 48 72 96 120

n=144

NACURH Corporate Office at Kent State - formerly NACURH Services & Recognition Office

S AT I S FA C T I O N R AT I N G S

Very Satisfied

Satisfied

Unsatisfied

Very Unsatisfied

0 24 48 72 96 120

n=144

“Your Selected Region”

S AT I S FA C T I O N R AT I N G S

CAACURHGLACURH

IACURHMACURH

NEACURHPACURH

SAACURHSWACURH

80 86.667 93.333 100

95.8%

92.5%

88.9%100%

93.7%

100%

86.9%

n=189

100%

“Your Selected Region” - Percent of Very Satisfied & Satisfied

R E C A L L I N G M E M B E R S E R V I C E S

n=189

Open Ended Response: “List the NACURH services you use most often”

NACURH Website or WebsiteNone

WebinarsRegional Websites

Zoom/ChatsSocial Media

OTMsEmail

Conference WebsitesNCO Kent/ NACURH Store

Execs/RBD MembersBidding Guides/Archives

Google DriveNACURH LEAD Links

0 24 48 72 96 120

M E M B E R S E R V I C E S

n=189

Check all that apply: “What resources have you utilized within the past twelve (12) months?”

RFIOTMs

Regional & Annual ConferenceNCO UNLNCO Kent

NACURH WebsiteNRHH Website

Programming GrantConference Scholarships

GuidebookRegional/NACURH Newsletters

The Link MagazineZoom Meeting Services

NACURH WebinarsNACURH President Roundtables

0 36 72 108 144 180

M E M B E R S E R V I C E S

n=131

“How can we improve member services?”

Update website more often, make website more user

friendly

Make services more well known, promote them more frequently.

Enhance and advertise beginning during and immediately after

the affiliation process. RFI.

Direct outreach to individuals and individual member institutions.

M E M B E R S E R V I C E S

Leadership Development

Conferences

Networking

Resources

Best Practices / Ideas

Being a Part of Something Bigger

0 10 20 30 40 50

n=174

Open Ended Response: “Why does your institution affiliate with NACURH?”

M E M B E R S E R V I C E S

n=173

“How has being a member of NACURH impacted your institution?”

“Bring back beneficial information to implement into

our school.”

“We have been able to discover so many new

leadership styles…With the help of NACURH, quiet

students became strong and outgoing leaders.”

“We are able to foster positive change to help students live

and grow in a positive environment.”

“It allows us to be apart of something bigger than

ourselves, bigger that our school. We see the importance of

national and international communications and

collaborations.

“Enhanced perspective of university residence experience

around North America.”

M E M B E R S E R V I C E S

n=189

“In what ways are you connected with NACURH’s social media platforms?”

NACURH Facebook Page

NRHH Facebook Group

Regional Facebook Pages

Regional Facebook Groups

NACURH Twitter

NRHH Twitter

Regional Twitters

NACURH Instagram

NACURH YouTube Page

Regional YouTube Page

0 32 64 96 128 160

M E M B E R S E R V I C E S

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

0 24 48 72 96 120

n=189

“Guidebook is useful at conferences.”

C O M M U N I C AT I O N

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

0 10 20 30 40 50

n=189

“My region effectively sends emails to inform me of information.”

C O M M U N I C AT I O N

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

0 16 32 48 64 80

n=189

“I actively read all emails from my region.”

B R A N D

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

0 16 32 48 64 80

n=189

“I both see and know what my region’s brand is.”

B R A N D

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

0 14 28 42 56 70

n=189

“I both see and know what NACURH’s brand is.”

T E C H N O L O G Y

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

0 12 24 36 48 60

n=189

“It is easy to find information on my region’s website.”

T E C H N O L O G Y

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

0 12 24 36 48 60

n=189

“It is easy to find information on the NACURH website.”

T E C H N O L O G Y

n=109

“What technologies should NACURH, Inc. consider using in the future?”

“Enhance and better websites”

“None”

“NACURH App”“Enhance what you already have, don’t focus on adding

more”

“Texting Reminder Services”

Suggestions of things we already do.

S T R AT E G I C P L A N N I N G

n=189

Percentage that Strongly Agree or Agree with the following statements:

• 79% are aware NACURH is currently in a strategic planning process • 48% understand the NACURH strategic plan • 65% are aware their region is currently in the middle of a strategic

planning process • 60% can find resources to learn about the NACURH strategic plan • 62% can find resources to learn about their regional strategic plan • 51% have noticed an improvement in NACURH’s visual identity in the

past year • 60% have noticed an improvement in their region’s visual identity in

the past year

E M A I L N A A @ N A C U R H . O R GQUESTIONS?