2016 - 2017€¦ · 2016/2017 learning and development courses 2016/2017 | learning and development...

2016/2017 LEARNING AND DEVELOPMENT COURSES

2016/2017 | LEARNING AND DEVELOPMENT COURSES 1

2016 - 2017



TABLE OF CONTENTS

Foreword 3

Learning & Development programmes 2016/2017 4

Appendix II – Core Competencies 10

Appendix III – Course Summary and Objectives 11

Appendix IV – Online Enrollment 18



FOREWORD

The UWI Learning and Development courses outlined on pages 10 – 15, are designed with

the aim of achieving the overall strategic goals of the University, as stated in the 2012/2017

Strategic Plan. The Human Resources Division’s mission is to recruit, retain and develop a

cadre of highly motivated employees, whose competencies fit the requirements of the job

and who can effectively contribute to the accomplishment of the strategic objectives of the

UWI.

UWI has identified five (5) core competencies. These are:

Client Focus

Continuous learning

Interactive Communication

Using Information Technology

Work Ethics and Values

The Human Resource Division objective is to ensure that all employees are equipped with

the aforementioned competencies to effectively perform their role. To assist us and by

extension yourself; in determining gaps in skills and knowledge we ask employees to

complete the Annual Personal Development Plan (refer to appendix 1) before participating

in workshops. This plan will assist the employees in identifying those areas in which further

development is needed.

Employees will also find the summary and objectives (refer to appendix III) for each

course being offered.



AUGUST 2016

TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS

Academic Leadership

3rd & 5th Dr Brian Cockburn HODs/Deputy

Deans/Deans Completed

Conflict Resolution/Industrial

Relations

9th Mr Dave Sahadeo HODs/Deputy


Managing Employee Performance 11th & 16th Mr Stephen Sheppard HODs/Deputy


Management & Strategic

Leadership

18th & 22nd Dr Allister Hinds HODs/Deputy


SEPTEMBER 2016


PeopleSoft 12th Ms Lenore Callender Selected Staff Completed

Supervisory Management –

Module I Emotional Intelligence

13th Mr Dave Sahadeo Selected Staff Completed


Module II Leadership

15th Dr Allister Hinds Selected Staff Completed


Module III Managing Strategy &

Change

20th Dr Deirdre Charles Selected Staff Completed

University Policies & Procedures

(Managing Finance)

20th Mrs Andrea Taylor-

Hannah

HODs/Deputy



Module IV Employee Engagement

22nd Mr Stephen Sheppard Selected Staff Completed

Firearm Training 26th,27th,28th,29th,30th C.R.E.S. Training

Services

Security

Personnel Completed


Module V Intro to Performance

Management

27th Ms Cheryl Carter Selected Staff Completed


(Managing Finance)

27th Mrs Andrea Taylor-

Hannah

HODs/Deputy



Module VI Managing Conflict in

the Workplace

29th Mr Dave Sahadeo Selected Staff Completed

OCTOBER 2016


Firearm Training 1st, 3rd,

4th,5th,6th,7th,8th

C.R.E.S. Training

Services

Security

Personnel Completed


(Division of Student Services &

Development)

4th Dr Deirdre Charles HODs/Deputy

Deans/Deans Incomplete

Health & Safety 7th

Mr. Rajesh Kandhai

HODs/Deputy


Coaching 25th, 26th, 27th, 28th To be announced Selected Staff

First Aid & CPR 31st HSU All Staff Complete



NOVEMBER 2016


First Aid & CPR 1st HSU All Staff

Leadership Presence 1st, 3rd, 8th, 10th, 15th

& 17th

Dr Brain Cockburn, Mr

Dave Sahadeo & Ms

Cheryl Carter

Selected Staff

Coaching 3rd,10th, 17th & 24th To be announced Selected Staff

First Aid & CPR 11th & 14th HSU All Staff


(Enhancing the student experience) 16th

Ms Jessie-Ann George,

Mrs Deborah Charles,

Mrs Patricia Brown

HODs/Deputy

Deans/Deans

Effective Business Writing 24th & 25th Mrs Karen Sanderson

Cole

All Staff

DECEMBER 2016


Coaching 1st, 8th & 15th To be announced Selected Staff

For Men only 6th Dr Kenneth Niles/Dr

Neil Singh/ Mr Dave

Sahadeo

Men only

Project Management Essentials 7th & 8th To be announced All Staff

JANUARY 2017


Coaching

5th, 12th, 19th & 26th Selected Staff Completed

Effective Business Writing 9th & 11th Mrs Karen Sanderson

Cole

All Staff Completed

Interview tips for Heads of

Department

24th Mr. Stephen Sheppard Heads, Deans Completed

Customer Service

27th Dr Deirdre Charles All Staff

Completed



FEBRUARY 2017


Coaching 2nd, 9th,& 16th Selected Staff Completed

Customer Service 01st Dr Deirdre Charles All Staff Completed

Introduction to Records Mgmt. 15th & 16th Ms. Jo-Ann Georges All Staff Completed

MARCH 2017


Coaching 2nd, 9th, 16th,23rd &

30th

Selected Staff Completed

Minute Writing 17th Mrs Karen Sanderson

Cole

All Staff Completed

Introduction to Records Mgmt. 22nd & 23rd Ms. Jo-Ann Georges All Staff Completed

Public Speaking & Presentation 17th & 27th Dr. Brian Cockburn All Staff Completed

Ancillary Staff Training – English

Component 24th Dr Karen Sanderson-Cole

Dr. Renee Figuera


APRIL 2017


Banner Finance 27th & 28th Mr. Jevon Knights

Mr. John Mohammed


Life After Forty 5th & 6th Ms. Wavney Richards

Dr. Sonia Roach

Dr. Jennifer Rouse

Women Only Completed

Coaching 6th, 13th, 20th &

27th



Component 7th, 21st & 28th

Dr Karen Sanderson-Cole

Dr. Renee Figuera




MAY 2017


Career Development 11th, 18th, 25th , Ms Cheryl Carter All Staff Completed

Supervisory Management – Module

I Emotional Intelligence

2nd Mr Dave Sahadeo Supervisory

Mgmt.

Participants

Completed


II Leadership

5th Mr. Stephen Sheppard Supervisory

Mgmt.

Participants

Completed

Career Development 11th, 18th & 25th Ms Cheryl Carter

All Staff Completed


III Managing Strategy & Change

9th Dr Deirdre Charles

Supervisory

Mgmt.

participants

Completed


IV Employee Engagement

11th Mr Stephen Sheppard Supervisory

Mgmt.

participants

Completed


V Intro to Performance

Management

16th Ms Cheryl Carter Supervisory

Mgmt.

participants

Completed


VI Managing Conflict in the

Workplace

18th Mr Dave Sahadeo Supervisory

Mgmt.

participants

Completed


VII Information Governance

31st Ms Jo-Ann Georges Supervisory

Mgmt.

participants

Completed


Component 5th, 12th, 19th & 26th

Dr Karen Sanderson-

Cole

Dr. Renee Figuera




JUNE 2017


Coaching 1st, 8th, 15th, 22nd

& 29th To be announced


Job Evaluation 8th Mr Kennis Thomas Selected Staff Completed

Ancillary Staff Training - English

Component 2nd & 9th

Dr Karen Sanderson-Cole

Dr. Renee Figuera


Career Development 8th, 22nd & 29th Ms. Cheryl Carter All Staff Completed

JULY 2017


Coaching 6th, 13th, 20th &

27th To be announced


Career Development 6th, 13th, 20th &

27th Ms. Cheryl Carter All Staff

Completed



APPENDIX II

THE UNIVERSITY OF THE WEST INDIES CORE COMPETENCIES

Client Focus – Providing service excellence to internal and/or external clients.

Continuous Learning – Identifying and addressing learning and developmental

needs to enhance own performance.

Interactive Communication – Listening to others and communicating articulately,

fostering open communication (Persons with hearing impairments may lip read or

use sign language).

Using Information Technology – Using software and information technology to

accomplish one’s work.

Work Ethics and Values – Demonstrating and supporting the Organization’s ethics

and values.

Competency – the behavioural characteristics of an individual which is casually related to

effective/superior job performance. (Boyatzis 1982).

Competence – the ability to perform activities within an occupation to a prescribed

standard. (Fletcher 1991).



APPENDIX III

COURSE SUMMARY AND OBJECTIVES

First Aid and CPR

This course provides comprehensive First Aid and CPR techniques for those who desire

knowledge of responding to emergencies in the home or workplace. A variety of topics are covered

from the basic First Aid such as cardiovascular and breathing emergencies and prevention of

diseases transmission, to more severe/sudden medical conditions and injuries to the head and spine.

The main objective of this First Aid and CPR Training is to provide a safe working

environment and having competent employees. It is the UWI initiative to provide a system that is

both proactive and reactive for managing OSHE issues. By partaking in this training, trained

employees will be kept on a list, so that they can be called upon to assist in emergency situations.

Certificate in Management and Higher Education – Deans, Deputy Deans and Heads of

Department Training.

This course will offer four (4) modules covering the following topics:

Management and Strategic Leadership (Management Consultant and Office of Planning

and Development.

Academic Leadership (Centre for Excellence in Teaching and Learning).

University policies, procedures and communication (Office of the Campus Registrar).

Managing employees and student performance (Human Resources, Centre for Excellence

in Teaching and Learning, the Bursary and the Student Advisory Services).

Participants should be able to:

Create a facilitating work environment for Staff of a department/unit.

Develop and implement a strategic plan for a department/unit.

Roll out the operational plan of department, consistent with the institution’s

strategic plan.

Identify and assess KPI’s for the success of the department/unit.



Identify the resources and services necessary for effective management of a department.

Ensure that the best available Human Resources is attracted and retained within the

respective department/unit.

Devise biennial projections and budgets consistent with the departmental operational plan.

Guide and mentor Staff and students within the department.

Ensure more strategic use of Study and Travel Grant.

Customer Service

The objective of this workshop is to assist participants in providing service excellence to internal

and external customers. The focus will include:

Responding to client’s need in a timely, professional, helpful and courteous manner,

regardless of the client’s attitude.

Enabling participants to become more aware of the need to provide superior service

consistently.

Examining the concept of service through the eyes of the customer.

Events Management

Events Management is predominantly about creating an experience. Bearing in mind that first

impressions last, it is important when embarking on any event - regardless of its scale - to take the

correct approach and use the right techniques to ensure that the event is successful. This

programme will look at the power of events to build your organization and promote its aims.

Participants will explore the planning process, going step by step through the different elements,

creating an effective timeline along the way. They will look at how to get people to attend the

event and how to manage the delegate process. Additionally, participants will also learn how to

evaluate their event, so that each time they would be able to build on their success.



Stress Management

This workshop is designed to assist employees in maintaining effectiveness in the face of stress.

Participants will learn the effects and the characteristics of stress and better understand why stress

is considered the invisible disease. Participants will be able to increase their awareness of the

mind’s role in the stress cycle, how perception, paradigms and self talk contribute to stress and

how habitual thinking can be re-directed. They would also learn how to keep issues and situation

in perspective and react appropriately.

At the end of this workshop participants will be able to:

Identify the different types of Stress

Stress Warning Signs

Coping Strategies and Relaxation Techniques

Business Writing

In today’s business world, most people write emails or letters on a daily basis; as well as occasional

reports, summaries, minutes or other business correspondence. This programme will enable

participants to create documents that say what you mean and achieve the results that you want. It

covers all the basics of how to improve your writing skills, but also how to achieve the right results

from your written correspondence.

Upon completion, participants should know how to:

Structure business documents effectively

Avoid common grammatical errors

Get your message across convincingly

Time Management

This workshop offers attendees an array of practical tools which would assist in the execution of

tasks in today’s chaotic and constantly changing environment. The workshop is geared towards

ensuring that participants return to their daily routines with the ability to perform their duties with

efficiency and effectiveness.



Business & Professional Ethics

The purpose of this programme is to enhance your capacity to “think, act and lead” ethically.

Having an ethical perspective means that you have the capacity to maintain ethical attitude and

behaviour in your personal and professional life. It introduces participants to the relevance and

importance of ethics and social responsibility in business. Important learning objectives are to

increase participants’ awareness and understanding of ethical issues in business and to provide

students with useful conceptual tools, to guide analysis and decisions.

Participants will be guided in:

Ethics versus the Law

Moral Theory, Reasoning and Development

Ethical Decision-Making

Project Management essentials

This programme is aimed at raising awareness and provides skills relating to project management.

It provides the basics by introducing essential project management concepts and methods.

Participants will learn how to identify project components, organize them effectively and control

the project from the earliest steps, developing their project charter through the final steps of a

project – documenting the lessons learned.

At the session’s conclusion, participants should be able to:

Clearly define project objectives

Develop a manageable project schedule

Use tools and techniques to manage a project during execution



Minute Writing

This course is for individuals with responsibility for recording minutes/acting as Secretary or for

those who will be taking on these responsibilities. It will enable participants to understand their

role as a minute taker and the best techniques for producing minutes that include all the essential

information.

At the session’s conclusion, participants should be able to:

Develop key minute-taking skills, including listening skills, critical thinking and

organization

Write minutes that are suitable for formal meetings, semi-formal meetings and action

minutes

Prepare a minute book

Career Management

This programme is designed to assess participants’ career direction, redefine professional and

personal goals and plan steps to enhance their career. Participants will be able to reflect on their

ambitions, interest, qualifications and abilities. It will enable them to develop their career

management skills, to have an appreciation of the labour market and the education system and

relate this to what they know about themselves.



Supervisory Management

This programme aims to provide a practical framework for learning and applying vital skills and

techniques in supervision. This course will be highly interactive and engage participants in a series

of learning experiences through the use of case studies, workshops, video presentations and

small/large group discussions.

Expected Outcomes at the end of the seven (7) days:

Participants will:

Understand the changing roles of supervisors in the work place

Develop a range of competencies required to achieve organizational goals and targets,

against a backdrop of their corporate mission.

Banner Finance

Banner Finance is the Expenditure System of the University. It is used by all departments to track,

maintain and process all financial data. It is commonly used in the preparation and payment of

Purchase Orders. Those who are interested in participating in this training must be recommended

by their Head of Department.

Creating and sustaining effective teams

The workshop is designed to encourage participants to work collaboratively with others, to achieve

departmental objectives and by extension the University’s mission. This programme will increase

self-awareness by identifying and understanding personality styles, increase group awareness by

exploring how these personality styles impact the work environment, encourage personal growth

and development and build group morale and create group synergy.



Microsoft Office 2013

Whether you are an established professional or new to the field, Microsoft Office 2013 training

will equip participants with the expertise that they need to build their skills from beginning to

advanced topics. This interactive programme is organized with practical exercises that build skills

quickly and effectively.

It will include:

Microsoft Word 2013

Microsoft Excel 2013

Social Media Friend or foe

Social media has often been viewed as a “double- edge sword” as it offers both risk and reward.

The purpose of this course is to apprise participants of the importance and varied uses of this

communication medium, within the context of the global business environment. At the end of

this session participants will have a better understanding of its uses and limitations.

Public Speaking & Presentation

Effective communication is key to the survival in a competitive business environment. This

course is geared to expose participants to the various elements of Public speaking and the

techniques used to effectively deliver and present one’s message.

At the end of this workshop participants would be able to:

Develop critical thinking skills.

Fine-tune verbal and nonverbal skills.

Overcome the fear of public speaking.



APPENDIX IV

ONLINE ENROLLMENT

Please note that Online Enrollment is now available by clicking the following PeopleSoft

Training Enrollment and following the navigation:

From the PeopleSoft Main Menu:

Self Service >> Learning and Development >> Request Training Enrollment

2016 - 2017€¦ · 2016/2017 learning and development courses 2016/2017 | learning and development...

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