2015–16 - microsoft · the ipaa nsw 2015–16 services guide is the comprehensive guide to the...

CONNECTING PEOPLE AND IDEAS

2015–16SERVICES

GUIDE

www.nsw.ipaa.org.au

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IDE As the professional association for the public

sector, IPAA NSW is committed to enhancing the relevance, integrity, reputation and intellectual base of the public sector.

The IPAA NSW 2015–16 Services Guide is the comprehensive guide to the opportunities for professional and personal development offered by the Institute. The Guide is accompanied by a searchable database on our website, nsw.ipaa.org.au.

The Services Guide presents information on membership, our awards, events and our professional development programs. All services are aimed at connecting people and ideas to improve the public sector.

All of our events and professional development programs are designed to improve the capabilities within the sector. Our courses have been mapped to the NSW Public Sector Capability Framework to assist with professional development plans. The courses are presented in three sections: Public Training Program; Qualifications; and Customised Agency Programs.

Table of contents 2015–16 Services Guide

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President’s Message .............................................3

About IPAA NSW ...................................................4

Testimonials ..........................................................9

Delegations and Event Management ..................10

Celebrating Excellence .......................................11

Events ..................................................................13

Public Training Program .....................................16

Qualifications ......................................................34

Customised Agency Programs ...........................40

Terms and Conditions .........................................54

Alphabetical Index ..............................................55

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IPAA NSW is the not-for-profit professional association for public sector practitioners, academics and people in the private and not-for-profit sectors who work with the public sector.

IPAA NSW’s aim is to build a powerful, skilled and capable public sector that is recognised and respected for the level of support and services it provides to the NSW Government and citizens.

Membership of the Institute is an important element in managing your career. Membership allows you to connect and network with peers, senior executives and people who are informed and knowledgeable across a range of areas. IPAA membership broadens and strengthens your knowledge base and provides access to a diverse range of forums, conferences, workshops and courses.

For more than 80 years, IPAA NSW has facilitated and supported capability development across the sector and ensured our high-quality, relevant programs provide a consolidated sector-wide approach and value-for-money outcomes.

We are committed to lifting the level of strategic conversation via our master classes, forums and workshops. By working with a select range of private sector executives and leading academics, we are able to provide a bridge between external knowledge, skills and opinions and the public sector. We seek to constantly challenge existing beliefs, expose our members to new and evolving ideas and increase the level of enquiry, debate and dialogue around the issues confronting the public sector.

Our 2015–16 Services Guide offers professional development opportunities for people at all levels within the public sector and showcases the range of programs that IPAA NSW has on offer for the coming year.

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We are also embarking on stage two of our digital strategy which means that in addition to the formal program outlined in this booklet, we will also be providing access to a range of new programs and networking opportunities. For further information on this evolving offering, head to nsw.ipaa.org.au.

On our website, you will also gain access to Ignite, a catalogue of rich and interesting public administration news, papers, presentations and other publications from around the world. Our site also provides information about IPAA membership, which offers a range of benefits including substantial discounts on all of our courses and events as well as access to premium content within Ignite.

I look forward to connecting with you through IPAA in the coming year.

Andrew Cappie-Wood FIPAA

President Institute of Public Administration Australia (NSW Division)

President’s Message

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Who we areThe Institute of Public Administration Australia is the professional association for people interested in strategic issues, policy, reform and innovation in public sector management.

IPAA NSW is a not-for-profit organisation promoting the relevance, integrity, reputation and intellectual rigour of the Australian public sector.

IPAA NSW currently has a diverse membership comprising public servants from all tiers of government, business executives, consultants and academics.

What we do• Connect people and ideas by providing

networking opportunities to meet colleagues from all levels of government, and establishing links with academics and industry specialists.

• Celebrate the public sector by showcasing best practice, recognising excellence through award programs and promoting the public sector as a fulfilling and challenging career.

• Provide thought leadership through exposure to cutting-edge ideas and practices.

• Advance the sharing of ideas and knowledge by providing an impartial environment for dynamic debate through public forums, publications and our website.

How we do itIPAA NSW offers extensive opportunities to enrich your professional development through workshops, seminars, briefings and customised programs by:

• involving you in stimulating discussions – including breakfast events, lunchtime get-togethers and evening discussions in a variety of formats that encourage participation and interaction with Australian and international expert speakers

• keeping you ahead of the trends – through forums and seminars, bringing you the best of international and Australian practitioners and academics

• keeping you informed – through IPAA NSW Special Interest Groups and Networks, publications and our website

• improving your skills and knowledge – through a broad range of public sector-specific training and nationally recognised qualifications offered by our professional development programs.

Institute of Public Administration Australia (NSW Division)

IPAA NSW is the professional association for the public sector

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The Institute of Public Administration Australia (NSW Division) is the peak independent professional association for public sector professionals in NSW. Connecting with IPAA NSW means connecting with some of the most influential people in the NSW public sector.

IPAA NSW offers three levels of membership: affiliate, associate and professional.

Affiliate member ($7 per year)• Access to Ignite news content

• 10% discount on events

Associate member ($140 per year) • Access to Ignite news and premium content

including Australian Journal of Public Administration (AJPA), The Mandarin and Today


• Free attendance at member events

• Discounts on courses

• Voting rights

To qualify for associate membership you must have an annual salary less than or equal to $70,000.

Professional member ($250 per year)• Access to Ignite news and premium content

including AJPA, The Mandarin and Today


• Free attendance at member events

• Discounts on courses

• Voting rights

Become part of a vigorous professional community committed to connecting people and ideas to improve the public sector.

Networking opportunities

IPAA NSW provides members with many important opportunities to meet and network with colleagues in the public sector, business and academia. All of our events provide members with the opportunity to network with other public sector professionals.

IPAA NSW also conducts the Practitioners’ Network, comprising Special Interest Groups (SIGs) and the Young Professionals Network. These groups of professional and associate members host meetings and events throughout the year on specific areas of interest.

Why become a member of IPAA NSW?

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IPAA NSW members networking at Picnic in the Park in Sydney’s Royal Botanic Gardens

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NetworksYoung Professionals Network

The Young Professionals Network is a group of members who work together to identify areas that will support the professional and personal development of tomorrow’s public sector leaders. It arranges events of special interest to those professional and associate members who are 34 years of age and under.

EventsEach year IPAA NSW holds a range of exciting and relevant events on current and emerging issues. These events are either free to professional and associate members or provided at a significantly discounted rate.

Member eventsMember forums

Member forums, featuring pertinent speakers from Australia and overseas, are provided free to professional and associate members.

Special Interest Group and Network events

SIGs and Network events, small interactive events with experts in their fields, are provided free to professional and associate members, who may also bring an accompanying guest.

Special eventsConferences

IPAA NSW Conferences include the State Conference, IPAA National Conference and the National Investigations Symposium.

Seminars and Master classes

Seminars and Master classes, featuring expert speakers and leaders on strategic topics of importance, are available to members at substantially discounted rates.

Special forums

Special forums, premium events featuring pertinent speakers from Australia and overseas, are available to members at substantially discounted rates.

Publications and knowledge-sharingIPAA NSW provides professional and associate members with the following publications and information sources, at no extra charge.

IgniteOur online knowledge centre, Ignite, provides access to the latest research and thinking in the field of public administration, as well as the opportunity to view our event presentations from anywhere in the world.

Australian Journal of Public Administration (AJPA)AJPA, Australia’s pre-eminent academic quarterly, examines public sector reform and policy directions.

The MandarinThe Mandarin is a daily online news service which showcases and shares the work of leaders at all levels within Australia’s leading public sector.

Women’s Leadership Network The Women’s Leadership Network aims to increase representation of and support given to women in senior public sector leadership roles by:

• actively promoting and supporting women already in public sector leadership roles

• addressing systemic organisational barriers to women’s advancement in the public sector,

• empowering future generations of public sector leaders.

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Professional developmentIPAA NSW is committed to developing the knowledge and skills of public sector professionals. Our events program provides members with professional development opportunities. Professional and associate members also receive substantial discounts on our professional development program, which are outlined later in this guide.

We offer Public Training Programs in the Sydney CBD. We also offer Customised Agency Programs wherever you are situated.

You can achieve a number of qualifications through our professional development program, ranging from a Diploma of Government in a range of disciplines to the PCTP Advanced Diploma of Government (Procurement and Contracting). IPAA NSW aims to meet all of your professional development needs.

IncentivesWhen you join IPAA as a professional or associate member, you become eligible to use the postnominal letters MIPAA, in recognition of your professionalism and commitment to the Institute.

Professional and associate members are eligible for nomination for the prestigious national award of National Fellow (FIPAA), first awarded in 1983. NSW currently boasts 52 FIPAAs.

Kate Boorer at the CEO & Young Professionals Breakfast event, Managing Your Career for Success

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The IPAA NSW Council, the governing and policy-making body of IPAA NSW, is responsible for its management and governance. Council meets at least four times a year to discuss the issues that are significant in the operation of the Institute.

The duties of Council include:

• determining policy to advance the objectives of IPAA NSW and the best interests of the members

• determining and overseeing policy designed to achieve compliance with relevant legal and financial requirements

• determining criteria, benefits and membership fees for membership categories

• making recommendations to the National Council in relation to the award of Fellow and the conferring of life membership

• presenting a report at each Annual General Meeting on the financial position and performance of IPAA NSW and on activities throughout the relevant year.

IPAA NSW is currently governed by an elected Council of members and the Chief Executive Officer (ex officio). The Council comprises:

• four (4) elected office bearers – the President and three Vice-Presidents

• elected ordinary members, the number determined from time to time by Council

• young members, the number determined from time to time by Council

• one (1) ex-officio member, the Chief Executive Officer

• one or more co-opted members, the number determined from time to time by Council.

IPAA NSW Governance

PresidentsInterim 1935 Sir David Ferguson, former Acting Chief Justice and former Vice-Chancellor of the University of Sydney (Provisional President)

1935–1939 Sir Phillip Whistler Street KCMG, former Chief Justice and Lt Governor of NSW (First constitutional President)

1939–1950 Sir Frederick Jordan KCMG, Chief Justice and Lt Governor of NSW

1950–1969 The Hon. later Sir Kenneth W Street KCMG, Justice of the Supreme Court, later Chief Justice and Lt Governor of NSW

1969–1975 Sir John Goodsell CMG, Chairman, NSW Public Service Board

1975–1983 Edwin Walder CMG, FIPAA, President, Sydney Water Board

1983–1988 Gerry Gleeson FIPAA, Head, NSW Premier’s Department

1989–1991 Ray Hodgkinson FIPAA, Director, Land Titles Office

1992–1993 Alison Crook AO, FIPAA, State Librarian, State Library of NSW

1993–1994 Percy Allan AM, FIPAA, Secretary, NSW Treasury

1994–1999 Jane Diplock AO, FIPAA, Director-General, Department of Training and Education Coordination

1999–2002 Helen Bauer FIPAA, Independent consultant

2002–2007 Andrew Cappie-Wood FIPAA, Director-General, NSW Department of Education and Training

2007–2009 John Lee, Director General, NSW Department of Premier and Cabinet

2009–2014 Peter Achterstraat AM, FIPAA, Auditor-General of NSW

2014– Andrew Cappie-Wood FIPAA, Secretary, NSW Department of Justice

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Elizabeth Knight

Director, Sector Development, Department of Family and Community Services

“IPAA is a great professional association as it provides opportunities to hear about strategic directions, contemporary policy and innovation in the public sector. Participating in IPAA events helps me stay connected with public sector leaders and it’s a great way to keep informed and motivated. The Executive Women’s Lunch is excellent for these reasons. I also encourage staff to attend IPAA courses as part of their professional development as the programs cater to the NSW context. I support IPAA because it promotes leadership, professionalism, innovation and integrity, which reflect what we strive to demonstrate in our work every day.”

Peter Duncan

Chief Executive, Roads and Maritime Services

“Being exposed to new ideas, debating topics and challenging perspectives is what IPAA is all about. The suite of training programs and events provides a great opportunity for public sector professionals to connect, develop skills and share ideas. I particularly value the annual CEO and Young Professionals Breakfast – it ensures agency heads are both aware of and responsive to next-generation leaders.”

Member Testimonials

Helen Rogers

Executive Director, Communities Policy and Programs, Department of Education and Communities

“Membership of IPAA provides me with a range of professional development and networking opportunities and allows me to explore different ways to achieve reform and innovation within the public sector. It has been my experience that many public servants, especially those working in non-frontline positions, do not necessarily see themselves as ‘professional’. As a result, they underestimate the important role they play in meeting the needs of people and communities across NSW. IPAA champions the value of professionals like me who have chosen to work in the NSW public sector.”

Claire Vernon

Chief Executive Officer, JewishCare

“When I moved from working in government to the not-for-profit sector, I knew my IPAA membership was even more important to maintain. The forums are always informative and I usually get a ‘light bulb’ moment. I really value the networking opportunities as a way to stay connected.”

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IPAA’s International Delegation program aims to build institutional and human resource capacities in foreign governments, public sector associations and training institutes by assisting them to develop a professional public sector. IPAA NSW hosts a number of International Delegations annually. Our program ranges from the broad aspects of public administration in Australia, to very specifically designed presentations to meet the needs of the delegates. Our consultants are highly specialised practitioners from all levels of government, academia, non-government organisations and the private sector.

IPAA NSW can provide an International Delegation management service to agencies that are approached to host delegations.

Please contact our Manager, Professional Development, on 02 9228 5225 to arrange for IPAA NSW to host a delegation.

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T With many years experience in conference and event organisation, IPAA NSW offers a range of professional services to ensure that your agency’s event is a success.

We can provide a complete service covering:

• event format

• client liaison

• registration

• speaker management

• accounting

• venue hire and management

• catering

• accommodation and travel

• participant services

• onsite staffing during the event.

Services offered include:

• sourcing event speakers, in consultation with the client

• sourcing event facilitators for the duration of the event

• selecting and booking a suitable venue

• organising catering

• coordinating resources, including papers and audiovisual presentations

• developing and implementing a communications plan

• developing and implementing a marketing strategy to promote the event

• managing registrations, payments and accommodation packages

• organising and managing sponsorship/supplier relationships for the event, including trade stands and exhibitions.

For further details or to obtain a quotation, contact our Event Manager on 02 9228 5225.

Event managementInternational Delegation management

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Celebrating Excellence: IPAA NSW awards

IPAA NSW encourages excellence in the practice and study of public administration, government and related disciplines. We offer academic awards and awards for practitioners who display excellence in these areas.

IPAA FellowThe IPAA Fellow, the highest national award bestowed by the Institute, recognises an individual’s outstanding contribution to the study or practice of public administration. Recipients of this prestigious award are entitled to use the postnominal letters ‘FIPAA’.

National IPAA Fellows from NSW

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2014 Leanne Wallace

2014 Mike Allen PSM

2013 Michael Coutts-Trotter

2013 Peter Duncan AM

2013 Jane Spring

2012 Jennifer Westacott

2012 Nazha Saad

2012 Donna Rygate

2011 Peter Achterstraat AM

2011 Illana Halliday

2011 Dr Kerry Schott

2010 Russell D Grove PSM

2010 Mary Ann O’Loughlin AM

2010 Jane Woodruff

2009 Pamela Rutledge

2009 Peter Connelly

2008 Karin Callaghan

2007 Tim Farland

2006 Deborah Sandars

2005 Robyn Kruk AM

2004 Andrew Cappie-Wood

2004 Lisa Corbyn

2003 Percy Allan AM

2002 Carolyn Burlew

2002 David Richmond AO

2001 Carolyn Bloch

2001 Dr Hal Colebatch

2000 Helen Bauer

1999 Colleen Moore PSM

1998 Jan Smith PSM

1997 Dr Colin Gellatly AO

1996 Jane Diplock AO

1996 Leslie Quinnell AO

1995 Dr Helen Nelson

1995 George Bawtree

1994 Philip Wheeler PSM

1993 Alison Crook AO

1992 Richard Humphry AO

1988 Graham Pratt

1988 Martin Painter

1988 Pamela Grant

1988 Raymond Hodgkinson AM

1987 Norm Oakes AO

1985 Jack O’Donnell

1985 Richard Conolly AM

1983 Dr Ken Knight AM

1983 Edwin Walder

1983 Dr Ross Curnow

1983 Gerald Gleeson AC

1983 Jack Watson AM

1983 Lionel Milsop

1983 The Hon. Rae Else-Mitchell CMG, QC

1983 Thomas Kewley OAM

1983 Victor Cohen

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Public Sector Management (PSM) ProgramThe PSM Program IPAA NSW Award is awarded annually to the highest achieving NSW graduate in the nationally accredited Graduate Certificate, Public Sector Management Program.

2015 Deborah Lockart

2014 Amy Wyndham

2013 Dr Georgina Kelly

2012 James Goodwin

2011 Jill Morris

2010 Sean Kendall

2009 Darryl O’Donnell

2008 Phillip Cameron

2007 Carolyn Murphy

2006 Pauline Foote

2005 Kathryn Gott

2004 No prize awarded

2003 Deborah Ward

2002 Jan Douglas

2001 Jean Bakie

University of NSWThe IPAA NSW prize is awarded to the student in Master of Policy Studies with the highest aggregate marks in policy analysis, information and research for policy and management, and policy in organisations.

2014 Emma Lees

2013 Pan Him Stanley Wong

2012 Lucy Corrigan

2011 Rebecca Wilkinson

2010 Helene Kordahji

2009 Kathleen Cunningham

2008 Dorothy Harding

2007 Karin Ragel

2006 Sharon Bicknell

2005 Clyde Lettsom

2004 Ann Wiczek

2003 Katherine Isobel McKernan

University of Sydney

Faculty of Government and International RelationsThe GC Remington Prize, in memory of the co-founder of IPAA NSW, is awarded in the Faculty of Government and International Relations to the most distinguished student in the study of government, especially in its administrative aspects.

2014 Francis Maxwell

2013 Charles Cull

2012 Louise Davies

2011 Nicholas Findlater

2010 Frank Scisciolo

2009 Lauren Ashley Fahy

2008 Patrick Hurley

2007 Bronwyn Weir

2006 Kate Lesley Glazebrook

2005 Alexandra Jane Mason

2004 Pia Brunner

2003 Rachel Cadden Adams

2002 Kristen Porter & Tom Glasson

2001 Dominque Palla-Pozza

Graduate School of GovernmentThe FA Bland Prize, in memory of the co-founder of IPAA NSW, is awarded to the student with the highest aggregate marks in Strategic Administration.

2014 Michael Knight & Stacey Warren

2013 Jodi McKay

2012 Leah Anderson

2011 Richard Beecham

2010 Rami Affan

2009 Paul Gayner

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Events

State Conference Renowned as NSW’s premier public sector conference, this full-day program provides you and your colleagues with a unique opportunity to listen to, and share ideas with, experts, peers and colleagues across the sector.

National ConferenceThe 2015 IPAA Conference will be held in Sydney on Wednesday 14 and Thursday 15 October 2015 at the Hilton, Sydney. The theme for the Conference is ‘Fed Up. Federation Reform: Impacts and Opportunities’.

The two day program re-imagines how the public sector might look as a result of Federation reform and explores the skills those working in and with the public sector will need in this changing environment.

Spann Oration The Spann Oration was inaugurated in honour of the memory of Richard Neville Spann OBE, MA Oxon., FASSA (1916–1981), who held the Chair of Government and Public Administration at the University of Sydney from 1954 to 1981. He worked extensively with State and Commonwealth Governments and was the Chairman of the Administrative Research Committee of the NSW State Public Service Board. The Oration is the most prestigious forum held by IPAA NSW annually.

Recent orators include:

• 2014 Lord Gus O’Donnell

• 2013 Nick Greiner AC

• 2012 Anna Bligh

• 2011 Gary Sturgess AM

• 2010 Gerry Gleeson FIPAA

• 2009 John Watkins.

Budget Briefing BreakfastThe Budget Briefing Breakfast is an important opportunity to hear the Secretary of the NSW Treasury outline the State Budget and to hear an expert panel discuss the implications for the NSW public sector. The breakfast provides opportunities for attendees to ask questions and to discuss issues arising from the Briefing, and for networking with professionals from a wide range of agencies and organisations.

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IPAA NSW

As the key professional association that aims to enhance the relevance, integrity, reputation and intellectual base of the public sector, IPAA NSW offers a range of events to provide professional development and networking opportunities throughout the year.

Attendees are provided with a list of participants to facilitate networking.

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MEMBERSHIP

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BUDGET BRIEFING BREAKFAST

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CEO and Young Professionals Breakfast2015 will be the 13th year that IPAA NSW has held this important event, where chief executives host young professionals at a breakfast focused on connecting people and ideas. The breakfast is a wonderful opportunity for young public servants and chief executives to meet and

share ideas to create a better public sector.

International Women’s Day CelebrationThis is an evening of networking, conversation and inspirational speakers to celebrate International Women’s Day. Speakers come from all walks of life and share their stories of challenges and successes. It is an informal evening and an opportunity to share ideas in a convivial atmosphere.

Women’s Executive LuncheonThe Women’s Executive Luncheon celebrates women in leadership and explores what needs to happen to ensure more women continue to strive for executive careers in the public sector.

Speakers for the 2015 Luncheon on 31 August include Mary Ann O’Loughlin, Deputy Secretary, NSW Department of Premier and Cabinet and Jodi McKay MP, Shadow Minister for Justice and Police, Shadow Minister for Roads, Maritime and Freight and Member for Strathfield.

On the CouchOn the Couch is a series of informal interviews with key ‘stewards’ of the public sector. IPAA NSW has identified these people as stewards of the public sector because in their current roles they are seen as having a high degree of responsibility and influence over the future of the public sector and the people who work within it. These interviews are aimed at looking at the person behind the role and focus on their interests, influences, leadership styles, aspirations, values and what they see as their priorities in their current role and insights for the future.

Past interviewees include:

• Blair Comley PSM, Secretary of the NSW Department of Premier and Cabinet

• Philip Gaetjens, Secretary, NSW Treasury

• Dr Michele Bruniges, Secretary of the Department of Education and Communities

• Michael Coutts-Trotter, Secretary, Department of Family and Community Services

• Graeme Head, Public Service Commissioner.

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National Investigations SymposiumThe National Investigations Symposium is a biennial event for public sector investigators and complaint handlers run by the Independent Commission Against Corruption, NSW Ombudsman and IPAA.

It provides a unique forum for public officials to increase investigative knowledge, skills and techniques, and offers significant professional development and networking opportunities.

Attendees:

• hear about best practice methods and new techniques

• learn from distinguished international and national keynote speakers

• attend workshops on managing difficult complainants or learn the basics about conducting an investigation

• discuss hot topics with colleagues.

Picnic in the ParkThis is a members and special guests-only celebration to welcome in the New Year. It is an afternoon of networking, with cocktails and canapés, in the beautiful Rose Garden Pavilion, Sydney’s Royal Botanic Gardens.

Master ClassesMaster classes are high-level events aimed at the Senior Executive Service, to provide a forum for the discussion of strategic topics of importance. Our signature Master class series, the Dr Nelson’s series named in honour of longstanding member and first female councillor of IPAA NSW, Dr Helen Nelson, focuses on policy, Dr Nelson’s area of expertise.

Legal Eagle SeminarsThe Legal Eagle seminar series is designed to present short seminars (most are one hour) on legal topics of critical relevance to the public sector. Seminars are delivered by qualified lawyers specialising in the area of law on which they present.

Drive Your Career Conference and Mentoring ProgramThe Drive Your Career Conference is for high-potential men and women in the NSW Public Service to accelerate their career development. The program is suited to individuals who are performing well in their current role, are ready to take on a position of greater responsibility and are motivated to develop their leadership capabilities.

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Public Training Program

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Public Training Program index

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As a leading training provider to the NSW public

sector, IPAA NSW is recognised for its outstanding

service and for delivering relevant, high-quality and

cost-effective learning and development programs.

The courses in our Public Training Program are

designed to meet the significant training needs of

the sector, and are delivered face-to-face, where

participants can share ideas and experiences in a

professional learning environment. The content of

each course is based on research conducted with public sector organisations, and supports current government policy directions.

All of our public courses are available as Customised Agency Programs. In-house delivery offers flexibility in content, length and timetable.

For further information, contact our Professional Development Coordinator at IPAA NSW on 02 9228 5225 or go to nsw.ipaa.org.au.

Career ManagementImproving your Workplace Effectiveness ...........18

Communications SkillsEffective Client Engagement ..............................18

Effective Frontline Customer Service .................19

Innovative and Analytical Problem-Solving ........19

Negotiation and Conflict Resolution Skills.........20

Presentation and Facilitation Skills....................20

Taking Good Minutes...........................................21

Writing Briefs and Reports .................................21

Writing Ministerial Correspondence ..................22

Writing in the Modern Public Sector ..................22

FinanceAnalysing and Interpreting Financial Reports ...23

Cost-Benefit Analysis .........................................23

Economics for Non-Economists .........................24

Executive Finance – Mastering Your Financial Environment ........................................24

Finance Essentials for NSW Government ..........25

Finance for Non-Finance Managers ...................25

Leadership and ManagementEssentials for New Managers .............................26

Expanding your Leadership Capabilities ............26

Fundamentals for Supervisors ...........................27

Managing Performance ......................................27

Program Evaluation ............................................28

Springboard: Women's Development Program ...28

Strategic Analysis ...............................................29

Procurement and ComplianceGateway Familiarisation Workshop ....................29

Gateway Reviewer Simulation Workshop ...........30

PCTP Level 1 Understanding Public Sector Procurement .......................................................30

PCTP Level 2 Effective Procurement Capabilities .........................................................31

Project ManagementApplied Project Management .............................31

Project Management: The Basics .......................32

Public PolicyPolicy Development: Advanced ...........................32

Policy Development: The Basics ........................33

Understanding Government Inside Government ..............................................33

To find out more, go to www.nsw.ipaa.org.au18


Members save more! Join today.

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COSTS incl. GSTMEMBER $655

GROUP BOOKING $665

NON-MEMBER $690

CLASS SIZE: 20FACILITATOR/S Martin Bass

LENGTH One Day

TIME 9.00am - 5.00pm

VENUE Christie Conference Centre

DATE 12NOV, 24MAY

• Understand the essence of good facilitation and effective conflict management

• Learn and evaluate effective techniques for engaging with clients and know when they may be used

• Determine how to match different client engagement methods with tasks

Capability: Commit to Customer Service

Gain insights into the principles of effective client engagement and the different levels of engagement to achieve different outcomes

Effective Client Engagement

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COSTS incl. GST

MEMBER $655

GROUP BOOKING $665

NON-MEMBER $690

CLASS SIZE: 20FACILITATOR/S Sarah Barlow, Patricia Healy

LENGTH One Day



DATE 09SEP, 01MAR

• Learn to effectively deal with changing and competing priorities to complete work tasks and respond flexibly to changing circumstances

• Improve productivity by eliminating time robbers

• Maintain equilibrium while managing pressure situations at work

Capability: Deliver Results

Learn to use practical strategies and tactics to become more effective and productive

Improving your Workplace Effectiveness

To find out more, go to www.nsw.ipaa.org.au 19


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GROUP BOOKING $665

NON-MEMBER $690

CLASS SIZE: 16FACILITATOR/S Phillip Hart

LENGTH One Day



DATE 05NOV, 10MAY

• Solve challenging problems effectively, using sophisticated innovative and analytical thinking

• Strengthen your awareness and conscious application of different types of thinking

• Choose from a range of important problem-solving tools, and use them confidently

Capability: Think and Solve Problems

Strengthen your skills and develop your problem-solving capacities through innovative and analytical thinking

Innovative and Analytical Problem-Solving

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GROUP BOOKING $665

NON-MEMBER $690

CLASS SIZE: 20FACILITATOR/S Martin Bass

LENGTH One Day



DATE 08MAR

• Translate agency standards and protocols into effective customer service delivery

• Become an effective communicator and active listener when dealing with customers

• Develop confidence in dealing with difficult customers

Capability: Commit to Customer Service

Equip yourself with skills, attitudes and behaviours to work effectively in the challenging frontline customer service environment

Effective Frontline Customer Service




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GROUP BOOKING $665

NON-MEMBER $690

CLASS SIZE: 20FACILITATOR/S Isabel Deeble

LENGTH One Day



DATE 11NOV, 15JUN

• Accurately and clearly explain work-related information to different audiences

• Prepare and deliver short presentations using clear language, graphics and other visual aids

• Confidently handle unplanned responses in a question and answer context

Capability: Communicate Effectively

Learn the basic principles and effective delivery skills of presentation and facilitation

Presentation and Facilitation Skills

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COSTS incl. GSTMEMBER $1,075

GROUP BOOKING $1,095

NON-MEMBER $1,140

CLASS SIZE: 16FACILITATOR/S Phillip Hart, Fiona Hollier

LENGTH Two Days



DATE 09MAR + 10MAR

• Increase your success in difficult negotiations, disagreements and disputes

• Prepare for, manage and resolve challenging situations more effectively

• Deal confidently and assertively with power tactics, anger, frustration, resistance and negativity

Capability: Influence and Negotiate

Build your skills and confidence in influencing others, dealing with conflicts and resistance, resolving differences and achieving successful results

Negotiation and Conflict Resolution Skills



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GROUP BOOKING $665

NON-MEMBER $690

CLASS SIZE: 20FACILITATOR/S Dennise Harris

LENGTH One Day



DATE 29JUL, 08SEP, 03NOV, 23MAR, 05APR, 07JUN

• Increase your competency in writing briefs to meet the expectations of your managers

• Know how to structure your briefs so they are on one page and do not keep coming back to you for correction


Increase your competency in writing briefs and reports in the public sector

Writing Briefs and Reports

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GROUP BOOKING $665

NON-MEMBER $690


LENGTH One Day



DATE 08DEC, 23JUN

• Learn how to identify what goes in and is left out of the minutes

• Improve at listening for the key points

• Develop strategies for when taking minutes is difficult


Learn the sensible and practical strategies for taking minutes

Taking Good Minutes




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GROUP BOOKING $665

NON-MEMBER $690


LENGTH One Day



DATE 13AUG, 06APR

• Learn how to write replies to letters of complaint

• Learn how to write the difficult letter that says ‘no’

• Learn to write complex material more clearly


Provides the basic principles for writing for the public sector

Writing in the Modern Public Sector

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GROUP BOOKING $665

NON-MEMBER $690


LENGTH One Day



DATE 22OCT, 09FEB, 17MAR, 09JUN

• Prepare letters over the minister’s signature

• Identify key elements of a ministerial reply

• Write accurately and with political sensitivity


Provide information, models and practice in writing to achieve appropriate skills at senior levels in the public sector

Writing Ministerial Correspondence



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NON-MEMBER $1,200

CLASS SIZE: 22FACILITATOR/S Dr Peter Abelson

LENGTH Two Days



DATE 25MAY + 26MAY

• Understand the principles and practice of cost-benefit analysis

• Recognise the major issues in conducting cost-benefit analysis

• Apply your knowledge through practical case studies of cost-benefit analysis

Capability: Finance

An introduction to the principles and practice of cost-benefit analysis

Cost-Benefit Analysis

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GROUP BOOKING $665

NON-MEMBER $690

CLASS SIZE: 20FACILITATOR/S Kevin Riley

LENGTH One Day



DATE 16FEB

• Learn how to read financial reports

• Identify and analyse financial trends and KPIs

• Improve links between financial analysis and non-financial performance drivers

Capability: Finance

Enhance confidence and decision-making ability when using financial reports

Analysing and Interpreting Financial Reports

PRE-COURSE REQUIREMENTSThose with no economic background should preferably first attend the workshop, Economics for Non-Economists.




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GROUP BOOKING $665

NON-MEMBER $690

CLASS SIZE: 20FACILITATOR/S Kevin Riley

LENGTH One Day



DATE 08JUN

• Understand the application of the NSW Financial Management Framework

• Learn about the application of costing techniques for decision-making

• Become confident in budgeting and forecasting financial performance

Capability: Finance

Gain a strategic overview of the NSW Financial Management Framework and requirements in order to master the financial environment

Executive Finance – Mastering Your Financial Environment

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GROUP BOOKING $899

NON-MEMBER $920

CLASS SIZE: 22FACILITATOR/S Dr Peter Abelson

LENGTH One Day



DATE 15OCT

• Learn how the economy and markets work

• Understand government budgets and the role of government in managing the economy

• Value the role of economics in developing public policy

Capability: Finance

Understand the nature of economics and its role in the development of public policies

Economics for Non-Economists



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GROUP BOOKING $665

NON-MEMBER $690

CLASS SIZE: 20FACILITATOR/S Stuart Patch

LENGTH One Day



DATE 18NOV

• Gain a better understanding of basic finance and accounting principles

• Strengthen your ability in budget and financial management

• Increase your ability in budget planning including the cost-benefit analyses of various options

Capability: Finance

Gain an overview of financial concepts, language and tools to assist in managing budgets successfully

Finance for Non-Finance Managers

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GROUP BOOKING $665

NON-MEMBER $690

CLASS SIZE: 20FACILITATOR/S Stuart Patch, Paul Vorbach

LENGTH One Day



DATE 03SEP, 31MAR

• Gain knowledge of financial terms and basic financial transactions

• Understand the key financial reports and what they tell you

• Increase your awareness of the NSW Government Financial Management Framework

Capability: Finance

Provides fundamental skills and knowledge to support the NSW public sector Financial Management Framework

Finance Essentials for NSW Government

PRE-COURSE REQUIREMENTSParticipants are asked to bring highlighters and a calculator to the workshop.




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NON-MEMBER $1,140

CLASS SIZE: 20FACILITATOR/S Bernadette Harris

LENGTH Two Days



DATE 17MAY + 18MAY

• Identify the role of leadership and management within the workplace

• Lead positive change, enhance performance and reduce resistance

• Recognise personal leadership strengths and develop a plan of action to continue leadership development

Capability: Inspire Direction and Purpose

Explore the nature of leadership and build skills necessary to make a difference in the workplace

Expanding your Leadership Capabilities

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NON-MEMBER $1,140


LENGTH Two Days



DATE 28JUN + 29JUN

• Understand the essential skills for people in supervisory positions

• Manage people, time and delegate work more effectively

• Enhance professional networking and progress as a manager

Capability: Manage and Develop People

Increase your understanding of yourself and your team to improve your time, stress and performance management

Essentials for New Managers

PRE-COURSE REQUIREMENTSParticipants are asked to bring a copy of their position description and the strategic/business plan for their organisation.

PRE-COURSE REQUIREMENTSPre-reading (two to three hours) to be completed by participants in order to participate fully in the workshop.



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GROUP BOOKING $665

NON-MEMBER $690


LENGTH One Day



DATE 19NOV

• Engage in a performance conversation

• Create an appropriate timeline for dealing with poor and unsatisfactory performance

• Develop, implement and monitor performance improvement plans consistent with public sector guidelines


Learn effective performance management techniques to analyse performance problems and develop targeted strategies to gain the best effect

Managing Performance

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GROUP BOOKING $665

NON-MEMBER $690


LENGTH One Day



DATE 11MAY

• Engage staff in productive one-to-one performance discussions

• Provide feedback on performance

• Develop confidence to supervise staff, including poorer performers


Improve your interpersonal skills necessary for effective supervision and develop strategies to address resistance in the workplace

Fundamentals for Supervisors




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NON-MEMBER $2,050

CLASS SIZE: 20FACILITATOR/S Deb Elliott

LENGTH Four Days



DATE 25FEB - 28APR

• Identify clear, practical and realistic ways to take greater control over your work and life

• Value yourself, your strengths and your capabilities

• Build practical skills and increase confidence to progress further in your career

Capability: Manage Self

Enhance your performance and learn to make positive decisions about your personal and work options

Springboard: Women's Development Program

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GROUP BOOKING $665

NON-MEMBER $690

CLASS SIZE: 20FACILITATOR/S Greg Masters

LENGTH One Day



DATE 02SEP, 08MAR

• Design program evaluations, suitable for the government’s evaluation framework and policy

• Evaluate your agency’s programs and services and know whether they are making a difference

• Understand the strengths and weaknesses of different types of evaluation


Learn practical approaches to evaluating your agency’s programs and services

Program Evaluation



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GROUP BOOKING $665

NON-MEMBER $690

CLASS SIZE: 20FACILITATOR/S Dr Roy Barton

LENGTH Half Day

TIME 1.00pm - 5.00pm


DATE 18MAY

• Understand the purpose and principle of the Gateway process

• Learn how to engage yourself in a Gateway review and practise effectively

• Know the NSW Treasury’s requirements for Gateway reviews

Capability: Project Management

Understand the purpose and principles of Gateway and NSW Treasury’s requirements for Gateway reviews

Gateway Familiarisation Workshop

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GROUP BOOKING $665

NON-MEMBER $690

CLASS SIZE: 16FACILITATOR/S Phillip Hart

LENGTH One Day



DATE 02MAR

• Establish strong foundations for addressing complex, challenging and enduring problems

• Use a proven, practical and successful approach to high-quality strategic analysis

• Improve the reliability and efficacy of your strategic planning


Make a difference when addressing complex, challenging and enduring problems

Strategic Analysis




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GROUP BOOKING $680

NON-MEMBER $700

CLASS SIZE: 20FACILITATOR/S Paul Vorbach, Stuart Patch

LENGTH One Day


VENUE Cliftons

DATE 04AUG, 29OCT, 11FEB, 05APR

• Understand key aspects of procuring and purchasing for NSW Government agencies

• Learn how financial and administrative delegations apply to procurement across NSW Government

• Discover how to plan, conduct and manage basic goods and services procurement

Capability: Procurement and Contract Management

Learn how to plan, conduct and manage a basic procurement

PCTP Level 1 Understanding Public Sector Procurement

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GROUP BOOKING $875

NON-MEMBER $899

CLASS SIZE: 20FACILITATOR/S Dr Roy Barton

LENGTH One Day



DATE 19MAY

• Increase your understanding of what happens during a Gateway review

• Improve procurement discipline in major procurement projects


Explain the Gateway process and simulate a Gateway review at the business case stage

Gateway Reviewer Simulation Workshop

PRE-COURSE REQUIREMENTSAttendance at the Gateway Familiarisation Workshop.



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NON-MEMBER $1,140

CLASS SIZE: 20FACILITATOR/S Patricia Healy, Stuart Patch

LENGTH Two Days



DATE 27OCT + 28OCT, 11MAY + 12MAY

• Expand your skills with more advanced tools and techniques in project management and take a leadership role in projects

• Learn how to effectively estimate costs and resources required for more complex projects, and develop project plans

• Develop and evaluate project outcomes and draw lessons from the project for continuous improvement


Expand your project management skills and take a leadership role in projects

Applied Project Management

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NON-MEMBER $1,460

CLASS SIZE: 20FACILITATOR/S Paul Vorbach, Stuart Patch

LENGTH Three Days


VENUE Cliftons

DATE17AUG - 19AUG, 08SEP - 10SEP, 01DEC - 03DEC, 15MAR - 17MAR, 24MAY - 26MAY

• Apply the NSW Government regulatory and policy framework to a procurement activity

• Plan and conduct a procurement

• Approach the market and manage a contract


Learn the complete life cycle of a routine procurement in the NSW public sector

PCTP Level 2 Effective Procurement Capabilities

PRE-COURSE REQUIREMENTSCompletion of PCTP Level 1 Understanding Public Sector Procurement or the ability to demonstrate a good working knowledge of procurement in the NSW Government sector.

To discuss accelerated entry into this course, contact NSW Procurement, Learning and Development on 1800 679 289 FREE, or IPAA NSW on 02 9228 5225.

PRE-COURSE REQUIREMENTSProject management experience as a project officer or project manager, or completion of Project Management: The Basics.




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NON-MEMBER $1,140

CLASS SIZE: 20FACILITATOR/S Dr Randal Stewart

LENGTH Two Days



DATE 24NOV + 25NOV, 21JUN + 22JUN

• Gain a better understanding of all aspects of the policy process

• Increase confidence in undertaking complex policy tasks

• Learn to lead a policy team in beginning, developing and arguing a policy to a decision point


Understand all aspects of the policy process and learn skills to formulate, advise and implement strategy policy outcomes

Policy Development: Advanced

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GROUP BOOKING $665

NON-MEMBER $690

CLASS SIZE: 20FACILITATOR/S Patricia Healy, Stuart Patch

LENGTH One Day



DATE 10SEP, 03MAR, 02JUN

• Use a practical framework for planning and managing projects

• Expand your skills in project management

• Learn to monitor and evaluate project progress against identified goals


Learn practical project management tools and techniques

Project Management: The Basics



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GROUP BOOKING $665

NON-MEMBER $690

CLASS SIZE: 20FACILITATOR/S Greg Masters

LENGTH One Day



DATE 15MAR

• Understand the basic structures and processes of the NSW Government

• Equip yourself to perform better in the public sector

• Gain an awareness of the culture and requirements of the public sector

Capability: Act with Integrity

An introduction to the Australian system of government

Inside Government

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GROUP BOOKING $665

NON-MEMBER $690


LENGTH One Day



DATE 06AUG, 01JUN

• Increase ability to undertake relevant policy research

• Gain confidence in defining and analysing policy problems

• Become familiar with the outcomes focus in policy


Develop your capability and behavioural skills to develop and formulate policy and engage stakeholders

Policy Development: The Basics

QUALIFICATIONS

35

IPAA offers the following formal qualifications that can be achieved by attending a series of workshops and completing a rigorous study program and a number of assessment tasks. The courses are aimed at those hoping to transition into more senior roles.

Diplomas

IPAA NSW, in a partnering arrangement with two major Registered Training Organisations (RTOs), Major Training Services Pty Ltd (RTO ID No. 90748) and People & Strategy (ACT) Pty Ltd (RTO ID No. 5336), offers a range of nationally recognised Diplomas as public and in-house programs. These include:

• Diploma of Government (Policy Development) PSP51412

• Diploma of Government (Project Management) PSP51312

IPAA NSW, in conjunction with NSW Procurement within the NSW Office of Finance and Services, offers the Procurement Certification Training Program (PCTP). It includes:

• PCTP Advanced Diploma of Government (Procurement and Contracting) PSP52512

• PCTP Diploma of Government (Procurement and Contracting) PSP61212

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Qualifications Qualifications index

Procurement and CompliancePCTP Advanced Diploma of Government (Procurement and Contracting) ..........................36

PCTP Diploma of Government (Procurement and Contracting) ........................................................37

Public PolicyDiploma of Government (Policy Development) PSP51412 ............................................................38

Project ManagementDiploma of Government (Project Management) PSP51312 ............................................................39


Qualifications

Ignite your learning journey with our new online knowledge centre.

This course is delivered in a partnering arrangement with Major Training Services Pty

Ltd (RTO ID No. 90748).

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COSTS incl. GSTMEMBER $

GROUP BOOKING $

NON-MEMBER $

CLASS SIZE: 20FACILITATOR/S

LENGTH Nine Days


VENUE

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Course OutcomesAttendees will be able to:

• develop organisational procurement plans

• strategically analyse agency procurement spends by category

• direct and manage continuous improvement and change in the procurement function

• develop opportunities for coordinated procurement within and across agencies

• manage strategic procurement negotiations

• manage strategic procurement risk

• strategically direct the management of contracts across an agency.

OverviewThis advanced procurement and contracting program focuses on the skills and knowledge required to manage the procurement and contracting functions within an agency or to develop agency policy, processes and procedures. The 9-day program (3x3 days) is strategically focused on the development of organisational procurement capability. It is suitable for experienced professional procurement officers wanting to enhance their strategic management knowledge and skill base. It is action learning-focused and uses case studies and simulations to ensure the tools, techniques and concepts presented in the program are analysed and practised in a safe learning environment. The program involves assessment, which encompasses in-class group work including presentations and work-based tasks completed outside of the class sessions.


PCTP Advanced Diploma of Government (Procurement and Contracting)

PRE-COURSE REQUIREMENTS

Completion of the Diploma of Government(Procurement and Contracting).

Candidates will need to submit a CV prior to being accepted into this course. Please contact IPAA NSW on 02 9228 5225 for further information.

To discuss accelerated entry into theDiploma, contact NSW Procurement, Learning and Development on 1800 679 289 FREE, or IPAA NSW on 02 9228 5225..

Please refer to the website for updated information: www.nsw.ipaa.org.au





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NON-MEMBER $4,500

CLASS SIZE: 20FACILITATOR/S Paul Vorbach

LENGTH Nine Days


VENUE Cliftons

DATE 12OCT - 24FEB, 16FEB - 23JUN


• establish a governance framework for a complex procurement

• develop a complex procurement plan

• manage risk in a procurement

• manage a complex procurement activity

• evaluate a complex procurement

• negotiate successful procurement outcomes

• manage a complex contract

• manage contractor performance.

OverviewThis procurement and contracting program equips participants with the skills to manage large-scale complex goods and services procurement and contracting activities. The 9-day (3x3 days) program considers the details of large-scale procurement planning, conducting, evaluating and negotiating complex offers and managing complex contracts. It is suitable for all professional procurement officers wanting to build and enhance their existing knowledge and skill base. It is action learning-focused and uses case studies and simulations throughout to ensure the tools, techniques and concepts presented in the program are analysed and practised in a safe learning environment. The program involves assessment, which encompasses in-class group work, including presentations and work-based tasks completed outside of the class sessions.


PCTP Diploma of Government (Procurement and Contracting)

PRE-COURSE REQUIREMENTS

Completion of PCTP Level 1 Understanding Public Sector Procurement and Level 2 Effective Procurement Capabilities.

To discuss accelerated entry into the Diploma, contact NSW Procurement, Learning and Development on 1800 679 289.


Qualifications




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NON-MEMBER $4,850


LENGTH Five Days



DATE 03MAY - 24JUN


• undertake research and analysis

• develop organisational policy

• provide effective policy advice

• review and advise on policy

• develop and use political nous

• use complex communication strategies.

OverviewThe Diploma of Government (Policy Development) equips participants to face future professional and practical policy challenges in the workplace. The program guides participants through the issues in developing policy and assists in avoiding the common pitfalls. It also enhances the political nous of those who participate and assist in honing key written communication skills within a government environment. The program is targeted at future or current policy officers/analysts, project or program managers and research officers. The five-day program maximises the opportunities for self-learning through the use of case studies and simulations to enable participants to practise new skills in a collegial and positive learning environment.


Diploma of Government (Policy Development) PSP51412

PRE-COURSE REQUIREMENTSA working knowledge of public policy.





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NON-MEMBER $4,000

CLASS SIZE: 20FACILITATOR/S Stuart Patch

LENGTH Five Days



DATE 23FEB - 07APR


• define and initiate a project

• design a comprehensive project plan

• manage project resources

• launch a project successfully

• manage project performance

• close out a project.

OverviewThe Diploma of Government (Project Management) equips participants to develop and manage projects within the workplace. The program guides participants through the complete project management process from project conception and initiation through to contract close. The skills learnt in this program can be used in projects of any size or complexity. The program is targeted at officers in a government agency or state-owned corporation who work in or manage a workplace project. The five-day program maximises the opportunities for self-learning through the use of case studies and an overarching project simulation to enable participants to practise new skills in a collegial, positive learning environment.


Diploma of Government (Project Management) PSP51312

PRE-COURSE REQUIREMENTSVocational experience in project management or attendance at Project Management: The Basics, or Applied Project Management (IPAA short courses) or equivalent.

CUSTOMISED AGENCY PROGRAMS

A Customised Agency Program (CAP) is a professional development program uniquely designed in content and format to address the particular needs of your organisation. Customised Agency Programs can save your organisation money and enhance team-building.

All IPAA NSW courses are available as Customised Agency Programs, including the courses in the Public Training Program.

IPAA NSW matches the most appropriate consultant to the needs of your organisation and offers flexibility in content, length and timetable.

You are not restricted to our current offerings. We can develop a new course specifically for your organisation, offering complete professional development program solutions. Case studies and organisational policies and procedures from your organisation can be incorporated into these programs. A number of IPAA NSW courses can be combined to develop a course appropriate to your requirements.

Training can be delivered at your premises or we can source a training venue for you. Courses can be delivered anywhere in NSW, and sometimes interstate, to public sector organisations at all levels of government, as well as organisations in the private and not-for-profit sectors.

In-house course delivery is a cost-effective way to deliver training to groups of eight or more people (maximum 20). Discounts are available for multiple bookings for the same course.

This flexible and cost-effective option benefits all agencies, particularly those with offices in regional NSW.

For further information or to receive a written proposal, contact our Professional Development Coordinator on 02 9228 5225 or email [email protected].

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Customised Agency Programs index

Career ManagementJob Application and Interview Skills...................43

Commercial AcumenBusiness Acumen ...............................................43

Process Mapping and Analysis for Improved Efficiency .............................................43

Communications SkillsAdvanced Presentation Skills .............................44

Facilitation Skills ................................................44

Interpersonal Communication Skills .................44

Listen and Speak Under Pressure ......................45

Running Great Meetings .....................................45

Speech Writing Made Easy .................................45

Speed Reading: Unload Your Reading Overload ................................................46

Writing Briefs for Ministers and Executives .......46

Writing Plain English ..........................................46

FinanceBuilding and Managing Your Budget ..................47

Leadership and ManagementBehaviour Styles: Individual and Teams .............47

Building a Credible Business Case ....................47

Bullying and Harassment Prevention .................48

Change Leadership - What's New ......................48

Coaching Skills for Team Leaders ......................48

Corporate Governance ........................................49

Dealing with Difficult Situations and Behaviours ...................................................49

Developing High-Performing Teams ..................49

Developing a Dispute Management System .......50

How to Have Those Difficult Conversations with Employees ...........................50

Improve Performance through Coaching ...........50

Managing Regional Staff: Working Together Apart ......................................51

Outrage! Managing Highly Controversial Issues ...........................................51

Risk Management ...............................................51

Strategic Awareness in the Public Sector ..........52

Public PolicyDeveloping and Writing Operational Policies and Procedures .....................................52

Ethical Problem-Solving and Decision-Making .................................................52

Policy Process .....................................................53

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43To find out more, go to www.nsw.ipaa.org.au

Over 5,000 people benefit from our courses each year.

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FACILITATOR/S Kevin Riley

• Gain greater understanding of how work is being done to meet customer and stakeholder expectations

• Improve financial and operational controls and performance

Learn the most effective and widely used techniques for process documentation, analysis and improvement


Process Mapping and Analysis for Improved EfficiencyC

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FACILITATOR/S Paul Vorbach, Stuart Patch

• Understand how businesses operate

• Learn how to read business financial reports

• Recognise the way in which businesses develop and evolve strategy

Increase the knowledge and awareness of key financial, economic and operational principles


Business Acumen

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• Improve your performance at interviews

• Learn how to apply for a new job – or your old one, including during restructures

• Understand application processes and interviews

Do your best ever job application, cover letter and interview! Practical, easy-to- understand skills


Job Application and Interview Skills




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FACILITATOR/S Bernadette Harris

• Identify and practise fundamental strategies to manage a range of professional communications

• Learn to send clear messages

• Use clever questions to uncover important information

Learn how to get your message across and still keep the other person onside


Interpersonal Communication Skills

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FACILITATOR/S Sarah Barlow, Patricia Healy

• Deliver outcomes and clear actions when facilitating groups and internal and external stakeholder meetings

• Manage difficult behaviours in facilitated situations

• Adopt the most useful structures and processes to achieve consensus and make decisions

Build confidence, skills and appropriate techniques for facilitating groups and meetings


Facilitation Skills

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• Deliver influential presentations with credibility and a professional presence to a senior audience

• Respond to perceived audience reception and confidently change tactics mid-presentation

• Understand the strategies of moving a meeting or audience towards a shared conclusion

A comprehensive workshop focusing on advanced presentation skills


Advanced Presentation Skills



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FACILITATOR/S Dennise Harris

• Learn how to make your speech appealing

• Obtain a step-by-step guide for writing a work-related speech

• Be able to match the speech to the speaker and the event

A step-by-step guide for writing a work-related speech


Speech Writing Made EasyC

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• Learn how to run meetings more effectively and productively

• Gain skills to manage difficult meetings and increase participation

• Obtain practical strategies to keep control of meetings

Run effective meetings and develop skills to manage difficult meetings and ideas for increasing participation


Running Great Meetings

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• Build your thinking and speaking on your feet ‘identity’

• Create perceptions of confidence when listening, speaking and presenting

• Develop a simple structure for any interaction, meeting or presentation

An interactive workshop for senior government executives to build confidence and presence when listening and speaking under pressure


Listen and Speak Under Pressure




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• Gain confidence in making a document easier to read

• Apply a step-by-step guide to writing clear and effective documents for work purposes

Develop a process to write reader-friendly documents


Writing Plain English

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• Understand the purpose of a brief

• Learn how to give sound advice based on good evidence and logical arguments

• Find out how to keep your brief to a page

Write clear, concise briefs that meet the needs of a minister or senior executive


Writing Briefs for Ministers and Executives

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FACILITATOR/S Tom Schymitzek

• Discover the secrets of speed reading

• Learn the strategies for becoming a speed reader

• Read business documents two to five times more quickly

Read up to five times more quickly, and better understand what you read


Speed Reading: Unload Your Reading Overload



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FACILITATOR/S Janelle Wallace, Caroline Hawkless

• Learn to build a ‘right’ business case

• Develop your understanding of the requirements and connection between business case guidelines and the Gateway Review Process

• Effectively address the service need

Prepare business cases for projects to be submitted for a Gateway Review


Building a Credible Business CaseLE

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• Understand people's behaviour styles and workplace priorities

• Recognise your personal strengths, limitations and interpersonal challenges as well as those of others you work with

• Learn to work more productively with less team conflict

Become more self-knowledgeable, well-rounded and effective team members/leaders


Behaviour Styles: Individual and Teams

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• Understand the key budget elements

• Recognise the key assumptions that underpin budget development

• Develop key indicators to monitor budget performance

Underpin budget development and gain the key tools to monitor, manage and forecast budget outcomes

Capability: Finance

Building and Managing Your Budget




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FACILITATOR/S Barbara McKellar

• Facilitate useful ‘coaching conversations’ as part of your management toolkit

• Expand your management skills and develop your team members’ skills

• Learn how to use the I-GROW model so your coaching conversations are relevant and useful

Expand your management skills to enable you to help staff fulfil their potential


Coaching Skills for Team Leaders

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FACILITATOR/S Robyn Mercer

• Use leadership actions that move employees towards the change (not away from change!)

Capability: Manage Reform and Change• Make effective change leadership an integral

part of everyday leadership practice

• Develop change plans that support employees to readily adopt workplace change

Change Leadership - What's New

LEAD

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IP A

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MAN

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FACILITATOR/S Anthea Lowe

• Recognise bullying and harassment in the workplace

• Learn how to prevent bullying and harassment

• Provide strategies for identifying, preventing and resolving bullying and harassment in the workplace

Provide strategies for identifying, preventing and dealing with bullying and harassment in the workplace


Bullying and Harassment Prevention



LEAD

ERSH

IP A

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MAN

AGEM

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FACILITATOR/S Sandra Wood

• Enhance team performance and results

• Learn to encourage your team members to be fully engaged and committed

• Increase team accountability

Enhance team performance by developing trust, communication, conflict management, commitment and accountability

Capability: Inspire Direction and Purpose

Developing High-Performing TeamsLE

ADER

SHIP

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FACILITATOR/S Phillip Hart

• Use a structured approach for resolving particularly challenging or contentious situations

• Deal effectively and confidently with difficult behaviour

• Discover effective strategies for dealing with difficult situations and behaviours

Strengthen your capacity to address difficult issues and behaviours through more productive approaches

Capability: Display Resilience and Courage

Dealing with Difficult Situations and Behaviours

LEAD

ERSH

IP A

ND

MAN

AGEM

ENT

FACILITATOR/S Chris Westacott

• Equip yourself with skills in board operation

• Discover tools and techniques to achieve strategic alignment

• Identify activities that facilitate buy-in and commitment from directors and senior executives

Provide strategies and tools to increase the effectiveness of a board and individual board members

Capability: Demonstrate Accountability

Corporate Governance




LEAD

ERSH

IP A

ND

MAN

AGEM

ENT

FACILITATOR/S Robyn Mercer

• Learn how to apply a range of practical coaching techniques that can be used to support engagement, assist change and promote autonomy and problem-solving in all employees

• Develop a range of coaching questions including those that support improved problem-solving, autonomy, resilience, personal change and goal achievement

• Improve performance by building employee ownership of coaching agreements

Learn how to effectively coach employees to support great performance and ongoing engagement


Improve Performance through Coaching

LEAD

ERSH

IP A

ND

MAN

AGEM

ENT

FACILITATOR/S Patricia Healy, Sarah Barlow

• Deal with inappropriate behaviour including people who are aggressive, cynical and negative

• Diagnose and identify actions to effectively facilitate feedback to people who reject all

• Build cooperation and overcome barriers and objections, such as accusations of bullying, in difficult conversations

Equip yourself to manage difficult or challenging performance or behaviour at work and give feedback

Capability: Display Resilience and Courage

How to Have Those Difficult Conversations with Employees

LEAD

ERSH

IP A

ND

MAN

AGEM

ENT


• Resolve disputes more systematically and effectively, cutting the hidden and visible costs of conflict

• Address disputes responsibly, safely and productively, encouraging improved behaviours and outcomes

• Develop a dispute management system using an approach that is fast, efficient, robust and transparent

Develop a dispute management system to suit your agency and particular circumstances


Developing a Dispute Management System



LEAD

ERSH

IP A

ND

MAN

AGEM

ENT

FACILITATOR/S Paul Vorbach, Stuart Patch

• Understand the key elements of risk management

• Recognise how to analyse and treat risk

• Learn how to apply the ISO 31000 International Risk Management Standard

An introduction to risk management and an explanation of standards associated with risk management

Capability: Demonstrate Accountability

Risk ManagementLE

ADER

SHIP

AN

D M

ANAG

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• Address serious tension and conflict among internal or external stakeholders

• Encourage stakeholder acceptance, cooperation and compliance on controversial issues

• Move towards constructive outcomes in difficult circumstances

Learn the practical strategies for dealing with highly controversial and highly charged issues


Outrage! Managing Highly Controversial Issues

LEAD

ERSH

IP A

ND

MAN

AGEM

ENT

FACILITATOR/S Bernadette Harris

• Develop effective methods of managing your regional and remote staff

• Learn techniques to build effective workplace relationships in geographically dispersed teams

• Build confidence to supervise and manage regional staff and manage effectively when things go wrong at a distance

Provides practical solutions to issues faced by managers of remote staff, from controlling emails to maintaining motivation and commitment


Managing Regional Staff: Working Together Apart




PU

BLI

C P

OLI

CY


• Promote workplace behaviours and decisions based on robust ethical principles

• Anticipate and avoid instances of unethical conduct, and deal with them as they arise

• Encourage a sound problem-solving approach to address ethical challenges and dilemmas

Build the core concepts and skills to solve problems and make decisions ethically and proficiently

Capability: Act with Integrity

Ethical Problem-Solving and Decision-Making

PU

BLI

C P

OLI

CY

FACILITATOR/S Dr Randal Stewart

• Translate high-level policy into workable operations

• Understand how to develop a business case

• Learn to apply the principles of project management to implement a new policy or procedure

A guide to writing clear, concise policies and procedures to deliver services and implement government policy


Developing and Writing Operational Policies and Procedures

LEAD

ERSH

IP A

ND

MAN

AGEM

ENT

FACILITATOR/S Patricia Healy

• Improve understanding of the process of strategic and business planning in the public sector to enable effective participation in the development of plans

• Increase confidence and abilities in managing changes in the workplace

• Build constructive workplace networks

Analyse the external and internal environments to identify and develop strategic plans


Strategic Awareness in the Public Sector



PU

BLI

C P

OLI

CY

FACILITATOR/S Dr Randal Stewart

• Gain a better understanding of all aspects of the policy process and the political context of public policy-making

• Improve anticipation, identification and analysis of policy challenges

• Understand the organisational policy in the context of NSW Government and community needs

Learn more about policy and how it is developed, implemented and evaluated


Policy Process

54

Terms and Conditions

Registration and Confirmation

Registrations are accepted via the website, fax, mail or email. Your place will be confirmed upon receipt of your registration. A confirmation and invoice will be sent within 24 hours.

Payment policy

Payment is due 14 days from the date of the invoice.

Cancellation policy

Cancellation must be in writing. 50% of the fee will be payable when a cancellation is received between 5 and 10 working days prior to the course/event running. 100% of the fee will be payable for cancellations received fewer than five working days prior to the course/event running. Substitute nominees may attend in your place where deemed appropriate. Note that if a registrant does not cancel and does not attend, the total fee is still payable.

Member rate policy (courses only)

When an IPAA NSW professional member or associate member registers for a course, the member rate applies. Affiliate members are not eligible for the member rate.

Group booking policy (courses only)

Where three or more people from one agency book and pay together for the same course (with the same course code), the group booking rate applies.

Transfer policy (courses only)

Transfers to another course must be requested in writing at least 10 working days prior to the course running, or the cancellation policy applies. Transfers can only be requested when the course fee has been paid in full.

The first transfer request is at no additional cost; subsequent transfer requests will attract a transfer fee of $55.

Program changes

IPAA NSW reserves the right to change programs/speakers, or to cancel programs if enrolment criteria are not met or when conditions beyond its control prevail. All registrants will be notified in the event of cancellation and their registration fee will be refunded.

Privacy policy

IPAA NSW is committed to protecting the privacy of information collected about its members and clients. The Institute collects information as required in order to administer and manage registrations for its courses and events. If registrants do not provide all the relevant information, registrations may not be confirmed. In some cases, names and agencies will appear on a participant list distributed to participants in a course or event.

Individuals who wish to access their personal information, or have any queries in relation to the manner in which the Institute handles personal information, can contact IPAA NSW on 02 9228 5225.

Let us know what you think

This 2015–16 Services Guide, and various other publications, are available on our website – nsw.ipaa.org.au.

Your thoughts on the Services Guide not only help us to improve future publications, but also help us to know what courses you would like to see offered.

To request a hard copy of this guide, or to provide your feedback and comments on the guide, please contact us:

t: 02 9228 5225f: 02 9241 1920e: [email protected] m: IPAA NSW GPO Box 904 Sydney NSW 2001

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Index – alphabetical

ALP

HAB

ETIC

AL IN

DEX

Advanced Presentation Skills ................................... 44

Analysing and Interpreting Financial Reports ......... 23

Applied Project Management ................................... 31

Behaviour Styles: Individual and Teams ................... 47

Building a Credible Business Case ........................... 47

Building and Managing Your Budget ........................ 47

Bullying and Harassment Prevention ....................... 48

Business Acumen ...................................................... 43

Change Leadership - What's New ............................ 48

Coaching Skills for Team Leaders ............................ 48

Corporate Governance .............................................. 49

Cost-Benefit Analysis ................................................ 23

Dealing with Difficult Situations and Behaviours .......49

Developing a Dispute Management System ............. 50

Developing and Writing Operational Policies and Procedures ................................................................ 52

Developing High-Performing Teams ........................ 49

Diploma of Government (Policy Development) PSP51412 ................................................................... 38

Diploma of Government (Project Management) PSP51312 ................................................................... 39

Economics for Non-Economists ............................... 24

Effective Client Engagement..................................... 18

Effective Frontline Customer Service ....................... 19

Essentials for New Managers ................................... 26

Ethical Problem-Solving and Decision-Making ....... 52

Executive Finance – Mastering Your Financial Environment .............................................................. 24

Expanding your Leadership Capabilities .................. 26

Facilitation Skills ....................................................... 44

Finance Essentials for NSW Government ................ 25

Finance for Non-Finance Managers ......................... 25

Fundamentals for Supervisors ................................. 27

Gateway Familiarisation Workshop .......................... 29

Gateway Reviewer Simulation Workshop ................. 30

How to Have Those Difficult Conversations with Employees ................................. 50

Improve Performance through Coaching ................. 50

Improving your Workplace Effectiveness ................. 18

Innovative and Analytical Problem-Solving .............. 19

Inside Government .................................................... 33

Interpersonal Communication Skills ....................... 44

Job Application and Interview Skills ......................... 43

Listen and Speak Under Pressure ............................ 45

Managing Performance ............................................ 27

Managing Regional Staff: Working Together Apart ............................................ 51

Negotiation and Conflict Resolution Skills .............. 20

Outrage! Managing Highly Controversial Issues...... 51

PCTP Advanced Diploma of Government (Procurement and Contracting) ................................ 36

PCTP Diploma of Government (Procurement and Contracting) ................................ 37

PCTP Level 1 Understanding Public Sector Procurement .............................................................. 30

PCTP Level 2 Effective Procurement Capabilities ......31

Policy Development: Advanced ................................. 32

Policy Development: The Basics ............................... 33

Policy Process ........................................................... 53

Presentation and Facilitation Skills .......................... 20

Process Mapping and Analysis for Improved Efficiency ................................................... 43

Program Evaluation .................................................. 28

Project Management: The Basics ............................. 32

Risk Management ..................................................... 51

Running Great Meetings ........................................... 45

Speech Writing Made Easy ....................................... 45

Speed Reading: Unload Your Reading Overload ...... 46

Springboard: Women's Development Program ....... 28

Strategic Analysis ...................................................... 29

Strategic Awareness in the Public Sector ................ 52

Taking Good Minutes ................................................. 21

Writing Briefs and Reports ....................................... 21

Writing Briefs for Ministers and Executives ............. 46

Writing in the Modern Public Sector ........................ 22

Writing Ministerial Correspondence ........................ 22

Writing Plain English ................................................. 46

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