2015 regional accounts of the...
TRANSCRIPT
connect w i th people
A great customer experience starts with me
Eastern Division
Mark H. Maloney
President
October 2015
2015 Regional Accounts of the Year
IEEE - Mideast GEICO Fredericksburg—Mid Atlantic
J&J Janssen 920
CREE Southeast
The Lodge at Welch Allyn - Northeast
QVC Studio Park— Delaware Valley
eas tern d iv i s ion
A great customer experience starts with me
connect w i th people
I was recently reflecting back on an article I read from performance management on Holding People Accounta-
ble; the article featured the SIMPLE approach with ‘S’ meaning setting expectations. I always think of this when go-
ing into appraisal season, especially when we all have the opportunity to give our team members our undivided
attention with their live appraisal review. The article reminds us that the more clear we are with setting expectations
up front, the less time will be wasted later clarifying, or worse, debating/arguing about what was clearly expected.
Our team members need to know what is expected of them before we can hold them accountable for anything,
this information is needed so we can hold our team members responsible. Let’s face it, holding someone accounta-
ble is something that most of us naturally struggle with, as it can often lead to confrontation.
As you sit down with your team members this season keep in mind that your associates understand these two
things; how the goals you set will benefit them personally and how the goals will help them move the organization
forward. Once you can make this connection with them the more likely they will be to welcome accountability.
Now, it’s not always perfect and you will probably have to provide feedback along the way when someone doesn’t
live up to the expectations you agreed on, but think how much easier it will be when you go back to your original expectation’s discus-
sion; I guarantee you’ll feel better about the process, and they will too.
One last thought….we know the appraisal season is a tight timeframe but please take the time out to clearly set the goals for next
year and spend some time on personal development. We owe it to ourselves and to our team members to give them the best tools
and training available to help them reach the next level in their personal growth.
Bill Daley, SVP
Mike Lally, Chef at J&J Child Care
Development Center conducting
a short karate lesson with the kids
at the center.
New Jersey CFE Refresher
NCR Opening—Duluth, GA
Glenn Batten, Regional Chef
& Team
eas tern d iv i s ion
A great customer experience starts with me
i n sp i re th rough food
cosi opens at
Homeland Security
Washington, DC
CFE Refresher held at Ethicon
10.03.15
Great Job Team!
eas tern d iv i s ion
A great customer experience starts with me
i n sp i re th rough food
Atlanta CCC
St. Practice Day at Pfizer
SAP America, Inc.
Safety Health & Wellness
Day at NIH!
BRIDGEWATER CAFÉ “OKTOBERFEST”
Northeast Region CFE Refresher
eas tern d iv i s ion
A great customer experience starts with me
create so lu t ions
Michelle Sadlowski
Wellness Director
Mary Beth Toewe Safety / Purchasing
by keeping safety top of mind we can be prepared for a wonderful holiday
season!
Recognizing National Diabetes Awareness Month
Over 25 million Americans have diabetes—about 8.3% of the population. Of
these, 7 million do not know they have the disease yet. This
November, in recognition of National Diabetes Awareness
Month, we can offer our customers Balanced Bowls. Eating
well with balanced meals and snacks throughout the day is a
great strategy for keeping blood sugar steady and is espe-
cially important in people with or at risk for developing diabe-
tes.
Holiday Table The holidays are fast approaching! Get your guests in the
holiday spirit by featuring traditional foods on your menu like cranberries
and winter squash. The recipes featured in Holiday Table are intended to
promote traditional sides with a healthier spin. Purchase local produce and
let your guests know where these ingredients came from. Now that is inspir-
Webtrition & FDA Labeling We are close to 100% trained in our Division thanks to everyone’s
support. This is an accomplishment we should all be proud of. Now we need to focus our
efforts on utilization. All Eurest accounts are expected to use Webtrition and adhere to cur-
rent recipe and production standards. In addition, Webtrition usage and compliance will
be tracked as part of the 2016 KPIs. By keeping Webtrition a daily part of our business I am
confident we can achieve these goals.
eas tern d iv i s ion
A great customer experience starts with me
i n sp i re th rough food
Joe’s Table
Joe Falcone
Division Chef
Wendy Hammel Marketing Director
Team,
As we start another Fiscal year I’m proud of all of your accomplishments in 2015
and also very excited for what’s coming in 2016!
Culinary Academy our Chefs in the Delaware Valley Region and the Mid-Atlantic Region
represented our Division in 2015 as we hosted classes in Philadelphia and Fredericksburg,
VA. As a trainer I was both proud and amazed by the talent we have and the enthusi-
asm shown by our students! Congratulations to all of you!
For 2016 we will hosting the Academy in Atlanta and Somerville, NJ. Make us all proud!
Eurest Kitchen (formerly known as Webtrition)- As a Division, we have close to 100% of our
managers trained! This was no easy feat and I thank each of you for your focus and at-
tention. All of our CFE Refreshers will be focused on Eurest Kitchen this year as all of the
foods you see will be straight out of this program! Our key to success this year will be our
adherence to this very important Operating System.
Menus of change and Imperfectly Delicious Produce these two, very important, initiatives rolled out in 2015
and you will see and hear a lot more about these as we get into the coming year. We can change the
world, one step at a time!
It’s hard to believe the Holiday Season is upon us. This is a great time of year for us to show our Culinary
expertise. Celebrate the Season with your clients and customers by Inspiring through Food!
I appreciate all that you do!
Joe
Home for the Holidays
Start planning now for your Home for the Holidays promotion.
Click here for the HFH marketing collateral. Our customers are relying
on us to help them make their holidays a success! House made pies
and other desserts simply make things easier when preparing holiday
feasts! Get started today and if you have any questions call your Re-
gional Marketing Manager.
Free Dessert Boxes FREE white dessert boxes are available from the
Sara Lee website. The free dessert boxes may be used to sell other holi-
day desserts (not Sara Lee products), as long as one case of Sara Lee
product has been ordered for your account.
Beverage Focus 2016
Don’t miss out … each month our beverage team creates fantastic opportunities for great deals on bever-
age purchases. Don’t miss out on exciting new products and FREE beverages for your café!
eas tern d iv i s ion
A great customer experience starts with me
l i ve our p romise
Maloney Minute
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that you would like to see published in our next edition to:
We are what we repeatedly do.
EXCELLENCE,
therefore, is not an act but a habit.
Aristotle
Congratulations
to our team at
Liberty Mutual
Boston for becoming
our most recent CFE!
Way to go!!
Matt Barbato
Penta Winner
Brian Gottlob
Top Performer
The Mideast team supports our Carnegie
operations by providing food and bever-
ages for the Parkinson’s Run. The Eurest Cree team members donated their time to the Salvation Army by
serving food to women and children.
Liberty Mutual holds a yearly “give” campaign for three weeks to raise
money for many different charities. We were asked to wear tee shirts
and buttons to help create more awareness in the building.
HealthNow Heroes