2 0 1 5CELEBRATION

OF INTEGRITY

CELEBRATION OF INTEGRITYBBB’s annual “Celebration of Integrity” honors those who personify ethics, leadership, and community service.

The “Celebration of Integrity” includes recognition of BBB Champions of Integrity and BBB Students of Integrity.

We would like to congratulate this year’s honorees and all participants! Thank you for valuing ethical business practices and integrity in the community.

Schedule of Events

WelcomeElla Fong, Chairman, Better Business BureauSpecial Events/Projects Manager, WVIZ/WCPN Ideastream

Radhika Reddy, Ariel International Center

Business Session

Awards Presentations Master of Ceremonies Hal Becker, The Becker Group

Champions of Integrity George Qua, Former Owner, Qua Buick Tom Griffin, Owner, Mayfield Collision

Students of Integrity

Award Presenters Eric Hall, General Manager, Dominion East Ohio Dr. Walter Simmons, Associate Dean, JCU Boler School of Business

Closing Remarks Sue A. McConnell, President and CEO, Better Business Bureau

Hal BeckerThe Becker Group

Marc BlumenthalB&B Appliance

Austin CalvettaThe Calvetta Brothers Floor Show

Greg FaustinaThe Plumbing Source Inc.

Andy FiffickRadAir Complete Car Care and Tire Centers, Inc.

Dan GellerFish Furniture

Bob GillinghamBob Gillingham Ford, Inc.

Marlene Herman Aamco Transmissions

Sue McConnell, President

Ericka Dilworth, Director of Operations

Christine Roberts, Business Development Director

Brigid Woodland, Director of Marketing

Customer Service RepresentativesCheryl Horton Linda Jaquays

Trade AssistantSirita Queen

Business DevelopmentBarbara EwingRosemary FarnsworthMike OldhamMichael Seale

Support and SpecialistsPam Anson, Community Outreach Coordinator

Mary Hanes, Data Quality Coordinator

Janice Lightner, Automation Manager

Scott Smith, Social Media and Communications Specialist

Ella HochstetlerDominion East Ohio

Chris KamisAbsolute Exteriors, Inc.

Christian KleinCompany 119

Jon LiefGreat Lakes Gem

James LineweaverLineweaver Financial Group

Donna MintzComfort Seal Windows & Doors

Ed MontgomeryNorth Coast Seal, Inc.

Alex S. PetrusOhio Guidestone (Retired)

Ronald RafalStellar Benefits Group

Greg RosenbergBusiness Communications Solutions, Inc.

Robert SchwarzR.B. Schwarz, Inc.

Kristopher TothToth Painting Solutions

Sherrill Paul-WittTrolley Tours Of Cleveland

Mitch ZlotnikOne Wish, LLC

Trade SpecialistsBarbara AndersenEd Streich Lou Tekavcic Rhonda Whitelock

Dispute Resolution SpecialistsNichole Means, Team LeaderAisha IbrahimLinda LandMelissa Trahan

BBB Board of Directors

BBB Staff

Ella Fong, ChairmanWVIZ/WCPN Ideastream

Cary Root, Vice Chair Root-InfoTech Paul Wadsworth, Vice Chair P.K. Wadsworth Heating and Cooling

Jim Drozdowski, SecretaryNorth Coast Container Corp.

Sue McConnell, PresidentCleveland BBB

Bill Woodburn, TreasurerChoice Relocation Management

Ingrid Halpert, Immediate Past ChairmanWeiss Movers Inc.

Matthew McCracken, Legal CounselChernett Wasserman, LLC

Hal BeckerThe Becker Group

Hal Becker is a nationally known expert on sales, customer service, and negotiating. He conducts seminars or consults to more than 140 organizations a year. His client list includes IBM, Disney, New York Life, United Airlines, Verizon, Terminix, AT&T, Pearle Vision, Cintas, and hundreds of other companies and associations.

At 22, Hal was Xerox’s #1 salesperson among a national sales force of 11,000, and then founded and became CEO of Direct

Opinions, one of America’s first customer service telemarketing firms that administers more than two million calls per year. He now spends his time consulting and presenting lectures around the world.

Hal is the author of “Can I have 5 Minutes Of Your Time?” which is now in its 21st printing and is used by many corporations as their “Sales Bible.” He has also authored three other best sellers including “Lip Service,” one of the nations foremost books on customer service, and “Get What You Want,” a fun, upbeat and fresh approach to negotiating. Hal’s latest book on sales is titled the “Ultimate Sales Book.”

He has been featured in publications including The Wall Street Journal, Business Week, Inc., Magazine, Nation’s Business and hundreds of newspapers and radio/TV stations around the world, and is currently syndicated in over 45 newspapers and magazines.

Hal has received the Toastmasters International Communication and Leadership Award. He is one of only eight people in the world to be given this honor. In 2010 Salesgurus.net voted Hal as one of the “World’s top 30 Professional Sales Trainers.”

Hal’s civic involvement is quite diverse. He is a past Chairman of his Chamber of Commerce, and has served as a trustee of the following organizations: Better Business Bureau, March of Dimes, Council of Smaller Enterprises, University of Akron Business School, Cleveland Health Museum/Natural History Museum, Healthy Cities Ohio, and Montefiore Nursing Home.

After battling cancer, Hal founded the Cancer Hotline, a non profit organization that provides support and assists cancer patients and their families. He donates proceeds of his books to this cause.

BBB Champions of Integrity have consistently displayed an aggressive commitment to ethical, honest and fair business practices in the conduct of their business careers in the Greater Cleveland area, as demonstrated by leadership in efforts or organizations promoting business self-regulation, ethical business practices, consumer education and/or advancing consumer/business trust and confidence in the integrity of the marketplace.

Master of Ceremonies

CHAMPIONS OF INTEGRITY

Tom Griffin Owner Mayfield Collision Centers

Tom founded Mayfield Collision Centers 26 years ago with a focus on

customer satisfaction. Tom began his automotive career by working in

service departments and repair management teams for leading area

car dealerships where he received extensive training in automotive

repair management and customer service. Starting as a service adviser, his passion for creating

a customer-centered environment and exceeding client expectations propelled him to the role of

assistant general manager with Motorcars Honda. In 2014, Mayfield Collision Centers was named

“Top Shop” by Auto Body Repair Network, was the first body shop to be selected as a “North Coast

99” Best Places to Work by the Employers Resource Council, and was recognized by the Solon

Chamber of Commerce as “Business of the Year.” Tom was also named Body Shop Business

Collision Repair Executive of the Year that same year. Tom’s influence extends beyond his industry

through his support of local Little League teams, service on Advisory Committees that help local

vocational programs, and participation in 3M’s “Hire our Heroes” programs. His support of an

employee whose wife did two tours in Iraq earned him the rare distinction of “Patriotic Employer”

from the Department of Defense.

George QuaFormer Owner Qua Buick

George’s Father put him to work at the family dealership in 1957.

Following in his Father’s footsteps, George became an advocate for

self-regulation in auto advertising practices. He was an early promoter

of arbitration and helped create a program for auto dealer associations to use BBB arbitration. He

served on BBB’s Board from 1971-1977. George won Buick’s highest honor “Best in Class” award at

least five times and routinely had the highest Customer Satisfaction Index ratings of any local Buick

dealer. Time magazine named Qua a “Quality Dealer of the Year” which honors new car dealers who

exhibit exceptional performance and distinguished community service.

George’s influence extends far beyond the auto industry, however. His 60 years of work with

the Boy Scouts program earned him a 2010 National Hall of Fame Leadership Award on the

100th Anniversary of the Boy Scouts of America. He helped to organize the Buckeye Woodland

Community Congress - the first of its kind in the nation, and still maintains an office at E. 103rd

and Buckeye. George served in the military for 32 years, 28 in active reserve, and was inducted

into the Ohio Veteran’s Hall of Fame in 2010, having won many awards tied to his military service

including the Legion of Merit. During his military career, George was admissions coordinator for

the U.S. Military Academy (West Point) for Northern Ohio, a graduate of the Army War College and

U.S. Army Command and General Staff College, and served as special assistant to the Chairman

of the Joint Chiefs of Staff at the Pentagon. The Red Cross and Big Brothers/Big Sisters have also

benefited from George’s commitments. He has awards from both organizations for saving lives

and still keeps in touch with a “little brother” who is now a 1st Lieutenant working for Homeland

Security.

2015 Champions of Integrity

Joseph”Jack” Grespin Saint Edward High School

Rachael Kaufman Fuchs Mizrachi High School

Tori Roberts Saint Joseph Academy

2015/2016 Honorees

Madeline BalsCornerstone Christian Academy

Cyan BlackwellMaple Heights High School

Katherine Bondy Beaumont High School

Rachel CannataWest Geauga High School

David GaleKeystone High School

Christina Hansen Lake Catholic High School

Steven MentzerOberlin High School

Elena PaparizosIndependence High School

Anthony Price Shaw High School

The Better Business Bureau Students of Integrity program recognizes high school students in Ashtabula, Cuyahoga, Geauga, Lake, and Lorain counties who, through their actions and life examples, personify ethics and strong character.

Ashley SindelarMentor High School

Elliott Spirakus North Royalton High School

Emily Wilson Newbury High School

Alyssa Wood Columbia High School

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2015/2016 Winners

Madeline BalsEradin BerriosCyan BlackwellZodie BlairKatherine BondyDominic BrackenRachel Cannata Andrew DemeterTaylor FitchetDana FurnasDavid GaleJoseph “Jack” GrespinSuzanne HalesChristina HansenCecilia HardyAshley HeimannAlisa HillRebecca HorvathLeah JohnsonRachael KaufmanAlicia KeyHannah MarkelSteven MentzerMeghan O’BrienElena PaparizosAnthony PriceCharles ReadingerTori RobertsKyle RosserRebecca RussellLeah Seiger Brendan SimsAshley SindelarLibby SkolnikMichelle SohmIzmailia SougoufaraElliott SpirakusKerri StewartDelainey SumrowAlissa ThompsonMichael TomcErica TruongMarissa VidalBethany WesebaumEmily WilsonDavid WisniewskiAlyssa WoodMariah Workman

Cornerstone Christian Academy Northeast Ohio College Prep. SchoolMaple Heights High School Midview High School Beaumont High School Parma Community High SchoolWest Geauga High School Notre-Dame Cathedral LatinEdgewood High School Avon High SchoolKeystone High School Saint Edward High School North Ridgeville High School Lake Catholic High School Perry High School Lutheran West High School Orange High School Elyria Catholic High School Kirtland High School Fuchs Mizrachi High School John Hay H.S. of Science & MedicineGilmour Academy Oberlin High School Olmsted Falls High School Independence High School Shaw High School James Ford Rhodes High SchoolSaint Joseph Academy Clearview High School Grand Valley High School Beatrice Stone Yavne High School Saint Ignatius High School Mentor High School Firelands High School Berkshire High School Richmond Heights High School North Royalton High School Saint Martin De Porres High School Madison High School Charles F. Brush High School Auburn Career Center Berea-Midpark High SchoolCardinal High School Brookside High School Newbury High School Cuyahoga Valley Career CenterColumbia High School Euclid High School

Congratulations to these outstanding high school students who were chosen to represent their schools in the Students of Integrity Competition!1 5

SPECIAL THANKS TO OUR SPONSORS

Better Business Bureau2800 Euclid Avenue, 4th Floor • Cleveland, OH 44115(216) 241-7678 • (216) 861-6365 faxmybbb@cleveland.bbb.org • bbb.org/cleveland

AND OUR SUPPORTERS