2015 1st quarter january-march · 2020. 6. 17. · quarterly report - 2015 1st quarter total uwsem...
TRANSCRIPT
2015 1st Quarter January-March
2
2-1-1 INQUIRIES
0
20,000
40,000
60,000
80,000
100,000
2015 Quarter 1 2014 Quarter 4 2014 Quarter 1
55,430 48,183
77,111
11,878 16,973
21,933
Calls Web Inquiries
Quarterly Report - 2015 1st Quarter
3
TOP 5 REQUESTS
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
Gas ServicePayment
Assistance
ElectricService
PaymentAssistance
Food Pantries Rent PaymentAssistance
Water ServicePayment
Assistance
6,897
2,014 1,816 1,747 1,487
180
19 8 104 75
Referred Services Unmet¹
¹An unmet need is a need for which an appropriate referral cannot be provided for a caller at the time of original call.
Quarterly Report - 2015 1st Quarter
4
PRIMARY SOURCE OF INCOME
0%
20%
40%
60%
80%
100%
2015 Quarter 1 2014 Quarter 4 2014 Quarter 1
45% 38% 37%
27% 34% 26%
18% 18% 26%
3% 4% 4% 5% 4% 4%
2% 2% 2%
Unemployment
Other
Public Assistance
No Income
Salary/Wages/Severence
Social Security
Quarterly Report - 2015 1st Quarter
5
INCOME LEVEL
2015 Quarter 1 2014 Quarter 4 2014 Quarter 1
84% 84% 87%
10% 11% 8%
6% 5% 4%
$0 - $14,999 $15,000 - $24,999 $25,000+
*Totals may not equal 100% due to rounding.
Quarterly Report - 2015 1st Quarter
6
TOP UNMET NEEDS & REASONS
0
20
40
60
80
100
120
140
160
Gas ServicePayment Assistance
Rent PaymentAssistance
Water ServicePayment Assistance
147
34 31
15
22 19
12
5 3
2
0 2
Service Inaccessible
Service Not Available2
No Immediate Resource
Caller Ineligible
Quarterly Report - 2015 1st Quarter
7
TOP 10 REFERRED SERVICES
Quarterly Report - 2015 1st Quarter
TOTAL UWSEM 2-1-1 REGION
# of Requests % of Total # of Referrals Provided
1 Gas Service Payment Assistance 6,991 20.8% 14,187
2 Electric Service Payment Assistance 2,025 6.0% 4,785
3 Food Pantries 1,827 5.4% 5,553
4 Rent Payment Assistance 1,807 5.4% 2,914
5 Water Service Payment Assistance 1,531 4.6% 2,137
6 Community Shelters 1,191 3.5% 2,167
7 Housing Search Assistance 1,089 3.2% 1,992
8 VITA Program Sites 884 2.6% 1,177
9 Tax Foreclosure Assistance
750 2.2% 1,049
10 Emergency Shelter Clearinghouses 601 1.8% 595
8
TOP 10 REFERRED SERVICES
Quarterly Report - 2015 1st Quarter
WAYNE COUNTY
# of
Requests
% of
Total
# of Referrals
Provided
1 Gas Service Payment
Assistance 3,680 16.1% 7,554
2 Water Service Payment
Assistance 1,385 6.1% 1,990
3 Electric Service Payment
Assistance 1,356 5.9% 3,343
4 Food Pantries 1,135 5.0% 3,434
5 Rent Payment Assistance 1,118 4.9% 1,603
6 Housing Search Assistance 743 3.3% 1,524
7 Tax Foreclosure Assistance 735 3.2% 1,032
8 Community Shelters 700 3.1% 1,774
9 VITA Program Sites 596 2.6% 831
10 Emergency Shelter
Clearinghouses 551 2.4% 549
OAKLAND COUNTY
# of Requests
% of Total
# of Referrals Provided
1 Gas Service Payment
Assistance 1,641 35.0% 3,446
2 Rent Payment Assistance 322 6.9% 711
3 Electric Service Payment
Assistance 293 6.3% 660
4 Community Shelters 212 4.5% 433
5 Food Pantries 207 4.4% 563
6 Housing Search Assistance 148 3.2% 203
7 VITA Program Sites 112 2.4% 159
8 Undesignated Temporary
Financial Assistance 80 1.7% 102
9 Water Service Payment
Assistance 75 1.6% 66
10 Housing Rental Listings 68 1.5% 91
9
TOP 10 REFERRED SERVICES
Quarterly Report - 2015 1st Quarter
MACOMB COUNTY
# of Requests % of Total
# of Referrals Provided
1 Gas Service Payment
Assistance
1,414 30.1% 2,620
2 Food Pantries 413 8.8% 1,340
3 Rent Payment Assistance 293 6.2% 522
4 Electric Service Payment
Assistance
269 5.7% 489
5 Community Shelters 252 5.4% 431
6 Housing Search Assistance 177 3.8% 243
7 VITA Programs Sites 120 2.6% 141
8 Undesignated Temporary
Financial Assistance
73 1.6% 88
9 General Legal Aid 62 1.3% 83
10 Water Service Payment
Assistance
61 1.3% 53
WASHTENAW COUNTY
# of Requests % of Total
# of Referrals Provided
1 Gas Service Payment
Assistance
114 13.0% 226
2 Rent Payment Assistance 48 5.5% 64
3 Emergency Shelter
Clearinghouses
46 5.3% 45
4 Electric Service Payment
Assistance
46 5.3% 125
5 Food Pantries 45 5.1% 167
6 VITA Program Sites 43 4.9% 39
7 Undesignated Temporary
Financial Assistance
21 2.4% 26
8 Housing Search Assistance 19 2.2% 20
9 Area Agencies on Aging 16 1.8% 18
10 Home Rental Listings 15 1.7% 20
10
TOP 10 REFERRED SERVICES
Quarterly Report - 2015 1st Quarter
MONROE COUNTY
# of Requests % of Total # of Referrals
Provided
1
Gas Service Payment
Assistance 69 22.1% 144
2 Electric Service Payment
Assistance
41 13.1% 88
3 Food Pantries 20 6.4% 33
4 Community Shelters 16 5.1% 21
5 Rent Payment Assistance 14 4.5% 20
6 VITA Program Sites 8 2.6% 7
7 Cold Weather
Shelters/Warming Centers
6 1.9% 7
8 Area Agency on Aging 6 1.9% 6
9 General Legal Aid 6 1.9% 6
10 Undesignated Temporary
Financial Assistance
5 1.6% 6
LAPEER COUNTY
# of Requests % of Total
# of Referrals Provided
1
Gas Service Payment
Assistance 73 35.3% 177
2 Electric Service Payment
Assistance
20 9.7% 47
3 Rent Payment Assistance 12 5.8% 27
4 Community Shelters 7 3.4% 16
5 Area Agencies on Aging 7 3.4% 10
6 Food Pantries 7 3.4% 10
7 Home Rehabilitation Grants 5 2.4% 9
8 General Legal Aid 5 2.4% 7
9 VITA Program Sites 5 2.4% 0
10 Heating Fuel Payment
Assistance
4 1.9% 4
11
TOP 10 REFERRED AGENCIES
Quarterly Report - 2015 1ST Quarter
TOTAL UWSEM 2-1-1 REGION
Count
Percent of
Six County
Total
1 SALVATION ARMY (THE) EASTERN MICHIGAN DIVISION 5,561 10.0%
2 MICHIGAN DEPARTMENT OF HUMAN SERVICES 5,336 9.6%
3 HEAT AND WARMTH FUND (THE) 3,371 6.1%
4 WAYNE METROPOLITAN COMMUNITY ACTION AGENCY 2,262 4.1%
5 DTE ENERGY 2,250 4.1%
6 SOCIETY OF SAINT VINCENT DE PAUL IN THE ARCHDIOCESE OF DETROIT 2,249 4.1%
7 MACOMB COUNTY COMMUNITY SERVICES AGENCY 1,659 3.0%
8 OLHSA, A COMMUNITY ACTION AGENCY 1,552 2.8%
9 DETROIT WATER AND SEWERAGE DEPARTMENT 1,086 2.0%
10 MICHIGAN STATE HOUSING DEVELOPMENT AUTHORITY 954 1.7%
12
WASHTENAW SUMMARY
Quarterly Report 2015 1st Quarter
22%
54%
15% 5%
Source of Income
Salary/Wages/Severence
Social Security
No Income
Other
3% 11%
86%
Income Level $25,000+ $15,000 - $24,999 $0 - $14,999Gas Service
PaymentAssistance
Rent PaymentAssistance
EmergencyShelter
Clearinghouses
Electric ServicePayment
Assistance
Food Pantries
114
48 46 46 45
1
3 4 1 1
Top 5 Needs Met Unmet
4 3 3
VITA Program Sites Community Shelters Rent Payment Assistance
Top Unmet Needs
850 850 838
2015 Q1 2014 Q4 2014 Q1
Washtenaw Calls Handled
13
MONROE SUMMARY
Quarterly Report 2015 1st Quarter
44%
25%
19%
9%
Source of Income
Social Security
Salary/Wages/Severence
No Income
Other
76%
21% 3%
Income Level
$0-$14,999 $15,000-$24,999 $25,000+
Gas ServicePayment
Assistance
ElectricService
PaymentAssistance
FoodPantries
CommunityShelters
RentPayment
Assistance
69 41 20 16 14
0
0 0 0 1
Top 5 Needs Met Unmet
2 2 2
VITA ProgramCoordination
Refrigerators Vita Program Sites
Top Unmet Needs
305 331 389
2015 Q1 2014 Q4 2014 Q1
Monroe Calls Handled
14
LAPEER SUMMARY
Quarterly Report 2015 1st Quarter
26%
30% 39%
4% 9%
Source of Income
Salary/Wages/Severence
Social Security
No Income
Public Assistance
Unemployment
83%
10% 7%
Income Level
$0-$14,999 $15,000-$24,999 $25,000+Gas ServicePayment
Assistance
ElectricService
PaymentAssistance
RentPayment
Assistance
FoodPantries
CommunityShelters
73
20 12 7 7
2
0 0
0 0
Top 5 Needs Met Unmet
5 2 1
VITA Program Sites Gas Service PaymentAssistance
Prescription ExpenseAssistance
Top Unmet Needs
220 277 196
2015 Q1 2014 Q4 2014 Q1
Lapeer Calls Handled
2-1-1 CALLER SATISFACTION SCORES
Quarterly Report - 2015 1st Quarter
1 2 3 4 5
Likelihood to refer 2-1-1 to others
Level of satisfaction with 2-1-1representative
4.04
4.10
Average Score
Very Dissatisfied Very Satisfied Satisfied Neutral Dissatisfied
15
16
UNITED WAY 2-1-1 PRIMARY PARTNERS
United Way for Southeastern Michigan
United Way of Lapeer County
United Way of Monroe County
United Way of Washtenaw County
Huron Valley Ambulance
Macomb Crisis Center
Common Ground
Neighborhood Service Organization
U of M Psychiatric Emergency Service
Lapeer County Community Mental Health
Quarterly Report - 2015 1st Quarter
For additional information on this report, contact:
Brandi Turner, Quality/Outcomes Team Leader [email protected] (313-226-9467)