2014 intix international perspectives on consumer trends
TRANSCRIPT
International Perspectives on Consumer Trends
Brian P. Sayre, Director of Ticket Operations and Services
PlayhouseSquare
Christina Østerby , Head of Analysis and System Development
Det Kongelige Teater / Royal Danish Theatres
Jamie Snelgrove, Head of Ticketing
Edinburgh International Festival
Adam Rubin
AudienceView
Brian P. Sayre, Director of Ticket Operations and Services
PlayhouseSquare
Christina Østerby , Head of Analysis and System Development
Det Kongelige Teater / Royal Danish Theatres
Jamie Snelgrove, Head of Ticketing
Edinburgh International Festival
Adam Rubin
AudienceView
Brian P. Sayre
• Collaboration
• “1989” effect
• Segmentation
• Touch points
• Retention projections
Season Tickets
and
Retention
Season Tickets
and
Retention
Results:
Surpassed Renewal projections by 5%
Surpassed New projections by almost 60%
Renewed more Freshman and Sophomore Season Ticket
Holders then any other year
Currently have the highest Broadway Season Ticket base
in our history and in the country. As of today we are at
29140 Season Ticket Holders
Christina Østerby
The Royal Danish Theatre An introduction
R D T I N C O M E
The proportion af Customers attending once is 74 % Customers attending 6 times or more provides 32 % of revenue
Average ticket value All Customers: 63 USD Subscribers: 85 USD
• 6.500 subscribers
• 88.000 tickets sold to subscribers equaling 35 % of all tickets sold
Season 2013/14 until now…
F r o m ” T h e C o - C r e a t i o n C o n n e c t i o n ”
- To create a strong sense of relevance and value to every citizen
Strategy 2012-15
BACK IN 2007…
EXAMPLE OF AUTOMATIC FLOW
kglteater.dk
– 160,000 unique users on a monthly basis
- 360,000 views on a monthly basis
Newsletter
– 140,000 recipients
Social
– 25,000 Facebook fans
– 2,200 Twitter followers
The theatre’s own magazine
- 200,000 copies
Press
STRONG FIXED COMMUNICATION CHANNELS
TNS: Barriers and drivers
What stops?
•Alienation (I’m not a part of the target group)
•The Royal Danish Theatre as a particularly demanding cultural
provider
•The Royal Danish Theatre as a provider of the predictable and old-fashioned
What motivates?
•Being personally enriched
•To be entertained
Recurrent association: Quality (Old stage / Plays)
Season pass – new product launched September 2013
Jamie Snelgrove
1 9 4 7
The Edinburgh
International Festival
grew out of the rubble
of the Second World
War with the aim of
providing 'a platform
for the flowering of
the human spirit'.
2 0 1 4
Our mission is to be
the most exciting,
innovative and
accessible Festival of
the performing arts in
the world.
Edinburgh International Festival 2013
2,200 artists from 36 countries
220 performances and events
400,000 visitors to Edinburgh
Leonardo da Vinci: The Mechanics of Man
Fidelio
The Tragedy of Coriolanus The Poet Speaks
EIF Income
Ticket sales
Public Sector Grants
Sponsorship
Donations
Membership Levels (minimum donations per year)
• Priority Friend - £60
• Principal Friend - £120
• Patron - £300
• Platinum Patron - £550
• Platinum Supporter - £1,000
• Platinum Reserve - £3,000
• Benefactor - £5,000
Of our 2,000 members, 1,400 are Priority or Principal Friends!
Pipeline of Giving
• We assume that potential members are already known to us
(either ticket buyers or on mailing list)
• We aim to move members through the pipeline by emphasising
potential benefits
• 2 dedicated members of staff focus on individual giving
Benefits
• Priority booking in advance of public sales (25% of total ticket
sales happen in this 10 day period!)
• Special events for members
• Exclusive dinners/VIP events/members lounges at venues for
Patron level upwards (and prospects)
• Private briefing from Festival Director for Platinum Reserve
members and Benefactors (and prospects)
• NO free tickets!!
Festival Director Sir Jonathan Mills
Corporate Sponsors
• Bank of Scotland, Royal Bank of Scotland, Virgin Money, Baillie
Gifford Investment Managers, BP, Shell UK, Heineken, The
University of Edinburgh
• Our corporate partners have the opportunity to join us on a
journey - promoting their brands to our audiences, creating
thrilling and unique entertainment events for their stakeholders
and colleagues, and supporting initiatives that enhance the
Festival's social, cultural and economic contribution to
Scotland and the UK
International Partners
“U.S. Embassy London, together with U.S. Consulate General Edinburgh, proudly supports the Edinburgh International Festival, a distinctly local but uniquely global platform for promoting mutual understanding through cultural exchange.”
Monique Quesada, Cultural Attaché, Embassy of the United States of America
L.A. Dance Project
Léan Scully – Priority Friend
• Lowest level of membership for 10 years
• Attending many performances and every member’s event
• Extremely popular with all EIF staff
• Sadly passed away in 2005
• In her will left EIF .....
Two buildings in Dublin
worth £3.7 million!!!
Virgin Money Fireworks Concert
Questions?