2014 april icmif presentation
TRANSCRIPT
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International Cooperative & Mutual Insurance Federation
(ICMIF)
A Global Reach for Local Strength
Ed PotterExecutive Director
ICMIF/Americas
International Cooperative & Mutual Insurance Federation
(ICMIF)
A Global Reach for Local Strength
Ed PotterExecutive Director
ICMIF/Americas
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ICA and Sectoral OrganizationsICA and Sectoral Organizations
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ICA Board of Directors
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The Global Network of Member-Owned InsurersThe Global Network of
Member-Owned Insurers
A Global Reach for Local StrengthA Global Reach for Local Strength
International Cooperative and Mutual Insurance Federation
founded in 1922
Americas
Europe Asia &
Oceania
225 Members in 73 countries225 Members in 73 countries
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ICMIF – MISSIONICMIF – MISSION
Contribute to the growth of the cooperative and mutual insurance market
throughpromoting mutuality,
providing high value-added services to members and
creating new business opportunities.
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ICMIF directly represents:ICMIF directly represents:Direct members• 225 members in 73 countries• Represents 5.5% of world’s insurance market by premiums• USD 252 billion in premiums• USD 1.53 trillion in assets• Over 250,000 staff employed by members
Indirect members• Includes members of mutual trade associations • 2,200 members• With USD 520 billion in premiums • representing 11% of the world’s insurance market
Direct members• 225 members in 73 countries• Represents 5.5% of world’s insurance market by premiums• USD 252 billion in premiums• USD 1.53 trillion in assets• Over 250,000 staff employed by members
Indirect members• Includes members of mutual trade associations • 2,200 members• With USD 520 billion in premiums • representing 11% of the world’s insurance market
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ICMIF members’ legal statusICMIF members’ legal status
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Members by regionMembers by region
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ICMIF membership growthICMIF membership growth
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ICMIF Members definedICMIF Members defined
“ICMIF members are the fastest growing part of the global insurance market.
They are among the innovative market leaders in their core business.”
“ICMIF members are the fastest growing part of the global insurance market.
They are among the innovative market leaders in their core business.”
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Global Mutual Market Share 2012Global Mutual Market Share 2012
http://www.icmif.org/2012-mutual-market-share
Source: Global Mutual Market Share 2012
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Global premium growth (2007-2012)
Global premium growth (2007-2012)
Source: Global Mutual Market Share 2012
*Total market as per Swiss Re sigma, World insurance in 2012
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Mutual market shareMutual market share
Source: Global Mutual Market Share 2012
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Global mutual marketGlobal mutual market
Source: Global Mutual Market Share 2012
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% ChangeTOTAL
MARKET [1]
% ChangeMUTUAL MARKET [2]
% ChangeICMIF
MEMBERS [3]
TOTAL +11.8% +27.3% +30.2%
Life +6.9% +29.7% +38.2%
Non-Life +19% +24.6% +22.8%
[1] Swiss Re, World Insurance in 2012,
[2] ICMIF Global Mutual Market Share 2012
[3] ICMIF Members Key Statistics 2011: Premium Growth
The fastest growing part of the insurance market
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Region
Mutual Market Share % Change 2011-20122012 2011
Europe 28.4% 28.0% +1.2%
North America 33.1% 32.8% +0.9%
Asia & Oceania 21.5% 22.1% -2.9%
Latin America 10.9% 10.3% +6.0%
Africa 1.9% 2.0% -1.9%
TOTAL 26.7% 26.7% -0.2%
MMS 2007
% Change 2007-2012
22.1% +28.1%
28.7% +15.4%
20.6% +4.2%
8.6% +27.9%
1.3% +48.3%
23.4% +13.9%
Regional mutual market shareRegional mutual market share
1-year growth1-year growth 5-year growth5-year growth
Source: Global Mutual Market Share 2012
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Market Share in ten largest insurance markets
Market Share in ten largest insurance markets
Global Rank*
Country
Mutual Market Share % Change 2011-20122012 2011 2010
1 USA 34.5% 34.2% 34.4% +0.8%
2 Japan 41.7% 42.5% 41.5% -2.0%
3 UK 8.0% 8.1% 8.0% -1.4%
4 China 0.3% 0.2% 0.2% +40.6%
5 France 40.8% 40.0% 38.9% +2.0%
6 Germany 43.3% 42.5% 41.1% +2.0%
7 Republic of Korea** 10.4% 8.9% 8.6% +16.3%
8 Italy 20.3% 17.2% 15.5% +18.1%
9 Canada 19.6% 19.2% 18.7% +2.1%
10 Netherlands 53.4% 50.6% 50.7% +5.6%Source: Global Mutual Market Share 2012
*Global Rank as per Swiss Re, World insurance in 2012, statistical appendix updated January 2014
** Total market figures for 2011 and 2010 have been adjusted following the entrance of NH Life into the market in 2012
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New areas of analysisNew areas of analysis
Product lines (p.8-9)Product lines (p.8-9) Investments (p.27)Investments (p.27)No. of Members/ policyholders (p.29)No. of Members/ policyholders (p.29)
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Number of members/policyholdersNumber of members/policyholders
Source: Global Mutual Market Share 2012
Over 800 million total in 2012
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Global 500 for 2012Global 500 for 2012
• 500 largest mutual and cooperative insurers
• Just under USD 1.2 trillion (98% of total) in assets
• Record number of ICMIF members = 77 (2011 = 74)
• 123 of largest 300 co-op enterprises (World Co-op Monitor) are mutual/coop insurers (41%)
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ICMIF Services‘Only @ ICMIF’ICMIF Services‘Only @ ICMIF’
• Networking• Knowledge• Influence
• Networking• Knowledge• Influence
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Unique ServicesUnique Services
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ICMIF Value FormulaICMIF Value Formula
Improving members’
competitiveness x Catalyst for co-operation x Differentiating
the sector
‘Giving members a competitive edge’
‘Competitive intelligence from collective knowledge’
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Unique Networking OpportunitiesUnique Networking Opportunities
1. Conferences
2. Networks
3. Leaders Forums
4. Training
5. Member to member direct
“ICMIF provides a ready-made network of individuals and therefore the opportunity to consult on experiences and business challenges and to share knowledge. Our membership of ICMIF helps to facilitate this contact and builds lasting business relationships.” Charles Beighton, NFU Mutual
1. Conferences
2. Networks
3. Leaders Forums
4. Training
5. Member to member direct
“ICMIF provides a ready-made network of individuals and therefore the opportunity to consult on experiences and business challenges and to share knowledge. Our membership of ICMIF helps to facilitate this contact and builds lasting business relationships.” Charles Beighton, NFU Mutual
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ICMIF Conference 2013‘Lead..Innovate..Influence’
ICMIF Conference 2013‘Lead..Innovate..Influence’
• Key note speaker François Pienaar, Dame Pauline Green
• Global strategic challenges
• Growth strategies• Values based marketing• Identifying the game-
changers• Influencing the
stakeholders
• Key note speaker François Pienaar, Dame Pauline Green
• Global strategic challenges
• Growth strategies• Values based marketing• Identifying the game-
changers• Influencing the
stakeholders
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ICMIF Conference – Cape TownLead..Innovate..Influence
ICMIF Conference – Cape TownLead..Innovate..Influence
Conference statsConference stats• 280 delegates (+46 guests from ICA)• 110 organisations from 47 countries• 37% are CEO/Chairs• Conference rating overall 4.2/5.0
(highest ever)• 87% viewed conference
presentations post conference• 61% used strategies they learnt at
the conference • 75% watched ICMIFTV• 99% were likely to attend the next
conference
• 280 delegates (+46 guests from ICA)• 110 organisations from 47 countries• 37% are CEO/Chairs• Conference rating overall 4.2/5.0
(highest ever)• 87% viewed conference
presentations post conference• 61% used strategies they learnt at
the conference • 75% watched ICMIFTV• 99% were likely to attend the next
conference
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ICMIF Biennial Conference Minneapolis
7-9 October 2015
ICMIF Biennial Conference Minneapolis
7-9 October 2015
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ICMIF/Americas ConferencePanama City, Panama
14-16 August 2013
ICMIF/Americas ConferencePanama City, Panama
14-16 August 2013
Navigating through Complexity
140 delegates from 18 countries
Topics covered• People planning performance• Telematics• Claims best practices• Regulatory trends• Governance issues• Reputation• Online strategies
Navigating through Complexity
140 delegates from 18 countries
Topics covered• People planning performance• Telematics• Claims best practices• Regulatory trends• Governance issues• Reputation• Online strategies
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ICMIF NetworksICMIF Networks
• 5 networks run annually, biennially
• Bringing together senior managers for their own international network
• Unique way to develop member talent and access innovative strategies and best practices
• Member chairs and members set the agenda
• 5 networks run annually, biennially
• Bringing together senior managers for their own international network
• Unique way to develop member talent and access innovative strategies and best practices
• Member chairs and members set the agenda
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NetworksNetworks
Claims (30) David Bonehill, Ecclesiastical, UK
London,UK
15-16 April, 2013
Takaful (120) Salah El Din Musa, Shiekan, Sudan
17-18 Feb 2014
Reinsurance (120)
Mogens Skov, KAB, Denmark
Miami, USA
9-11 June, 2014
Microinsurance
(100)
Aris Alip, CARD MBA, Philippines
Manila, Philippines 18-20 September, 2013
Latin American Reinsurance Group (80)
Carmen Barbosa, Tajy, Paraguay
19-23 Aug, 2014
Guatamala
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Development NetworkManila, Philippines
18-20 September, 2013
Development NetworkManila, Philippines
18-20 September, 2013
Improving Access to Insurance
Joint ICMIF/AOA event
•105 delegates from 15 countries
Improving Access to Insurance
Joint ICMIF/AOA event
•105 delegates from 15 countries
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Latin American Reinsurance Group (LARG)
Latin American Reinsurance Group (LARG)
• 81 delegates, 20 member companies, 15 countries
• “This event help to strengthen the bonds of integration between our insurance companies”
• “I truly believe that LARG has the potential to really change the social and economic structure for many people who can now have access to insurance in their countries.”
• 81 delegates, 20 member companies, 15 countries
• “This event help to strengthen the bonds of integration between our insurance companies”
• “I truly believe that LARG has the potential to really change the social and economic structure for many people who can now have access to insurance in their countries.”
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Claims NetworkClaims Network
• Claims Management Seminar
• London, UK April
• 28 delegates from 13 Companies
• Claims Management Seminar
• London, UK April
• 28 delegates from 13 Companies
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Takaful NetworkKhartoum, SudanTakaful NetworkKhartoum, Sudan
• Regular newsletters ‘Takaful & Mutuality’
• Online discussion forums
• Sudan Feb 2014• MoU with FOIITC and
GTG to promote mutuality in takaful
• Regular newsletters ‘Takaful & Mutuality’
• Online discussion forums
• Sudan Feb 2014• MoU with FOIITC and
GTG to promote mutuality in takaful
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ICMIF Leaders’ ForumsObjectives
ICMIF Leaders’ ForumsObjectives
1. Become the pre-eminent thought-leadership group for the mutual and cooperative insurance sector;
2. Raise standards within the sector and promote best practice;
3. Champion mutual and cooperative values in insurance;
4. Act as the sector’s representative when dealing with external stakeholders.
5. Give ICMIF members the ‘competitive edge’
1. Become the pre-eminent thought-leadership group for the mutual and cooperative insurance sector;
2. Raise standards within the sector and promote best practice;
3. Champion mutual and cooperative values in insurance;
4. Act as the sector’s representative when dealing with external stakeholders.
5. Give ICMIF members the ‘competitive edge’
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Leaders ForumsLeaders Forums
1. Communications (CLF)
2. Resilience & Sustainability
3. Leadership Development (LDF)
4. Regulatory Issues (RILF)
5. Accounting Issues
1. Communications (CLF)
2. Resilience & Sustainability
3. Leadership Development (LDF)
4. Regulatory Issues (RILF)
5. Accounting Issues
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Communications Leaders Forum (CLF)
Communications Leaders Forum (CLF)
• Set up in Nov 2012 to promote and manage the reputation of our industry’s values based business model.
• 95 active members• Webinars January/February• Meeting in November in Singapore• Responsible for the Global
Reputation Audit project • Gatekeepers for the Spokespeople• “As a recent member of the CLF, I was
and am, astounded by the excellent networking opportunities that exist and the pure value of collective work.”
• Set up in Nov 2012 to promote and manage the reputation of our industry’s values based business model.
• 95 active members• Webinars January/February• Meeting in November in Singapore• Responsible for the Global
Reputation Audit project • Gatekeepers for the Spokespeople• “As a recent member of the CLF, I was
and am, astounded by the excellent networking opportunities that exist and the pure value of collective work.”
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Resilience and Sustainability Leaders Forum
Resilience and Sustainability Leaders Forum
• Market Intelligence role• Three reports on sustainability
since 2009• Industry experts
• Advocacy role• Promoting ICMIF and its
members to external stakeholders• UNEP, EU, Climatewise, World
Bank
• Meeting June 27, London• UN Hyogo Framework for
Action
• Market Intelligence role• Three reports on sustainability
since 2009• Industry experts
• Advocacy role• Promoting ICMIF and its
members to external stakeholders• UNEP, EU, Climatewise, World
Bank
• Meeting June 27, London• UN Hyogo Framework for
Action
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Leadership Development ForumLeadership Development Forum
• Set up 2013• 12 members• Annual meeting in
September• Regular conference calls• Leadership development• Behavioral science• Secondee exchange• Resource exchange• Succession planning
• Set up 2013• 12 members• Annual meeting in
September• Regular conference calls• Leadership development• Behavioral science• Secondee exchange• Resource exchange• Succession planning
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Regulatory Issues Leaders ForumRegulatory Issues Leaders Forum
ICMIF
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Accounting Working GroupAccounting Working Group
• IASB Insurance directive• Draft ED issued July 2013• Key issues identified • WG chaired by Fabrice
Genoun, GEMA, France• 18 members
contacted/commented• Response submitted 23
October• Loose lobbying group
• IASB Insurance directive• Draft ED issued July 2013• Key issues identified • WG chaired by Fabrice
Genoun, GEMA, France• 18 members
contacted/commented• Response submitted 23
October• Loose lobbying group
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TrainingTraining
Learning and development of staff is THE most important thing we can do.
Our people are our business.
Learning and development of staff is THE most important thing we can do.
Our people are our business.
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Advanced Management CourseAdvanced Management Course
• For our future leaders• 6 day intensive course• In its 13th year, run
annually 11-16 May 2014
• 2013 25 delegates 19 members from 14 countries
• Over 300 alumni from 65 members in 36 countries
• For our future leaders• 6 day intensive course• In its 13th year, run
annually 11-16 May 2014
• 2013 25 delegates 19 members from 14 countries
• Over 300 alumni from 65 members in 36 countries
‘The most exciting course I’ve ever worked on! It was not only an alternative wayof teaching but it was a real challenge and an unexpected way of learning.’
(Nektaria Bessa, Syneteristiki, Greece.)
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AGILE and Reaction business simulation
training events
AGILE and Reaction business simulation
training events
• Unique strategic decision making training event for the mutual sector
• Run specifically for members, boards, staff
• Reaction for Reinsurers run in • London twice (Willis), • Brussels (joint event
with AMICE)
• Unique strategic decision making training event for the mutual sector
• Run specifically for members, boards, staff
• Reaction for Reinsurers run in • London twice (Willis), • Brussels (joint event
with AMICE)
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Agile for MicroinsurersAgile for Microinsurers
• Unique business simulation• Highlights microinsurance
challenges• Run in
• Switzerland; India; South Africa; Indonesia, Philippines
• Over 60 delegates• “The Agile simulation brought us
together. It challenged us to look at all aspects of the business, not only the product and the pricing, the market and the coverage, but also the finances, liquidity and solvency.”
• Unique business simulation• Highlights microinsurance
challenges• Run in
• Switzerland; India; South Africa; Indonesia, Philippines
• Over 60 delegates• “The Agile simulation brought us
together. It challenged us to look at all aspects of the business, not only the product and the pricing, the market and the coverage, but also the finances, liquidity and solvency.”
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Member engagement 2013 events
Member engagement 2013 events
Events Month Location Attendees Companies
Claims April London 28 13
Management Course
May Manchester 23 19
CLF May Manchester 11 11
LARG June Dom Rep 78 24
ICMIF Americas Aug Panama 130 27
Development Sept Manila 105 51
LDF Sept Manchester 10 9
Conference Nov Cape Town 326 109
Total delegates 8 711
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Member engagement – 2013 training events
Member engagement – 2013 training events
Events Month Location Attendees Companies
Management Course May Manchester 23 19
Agile - Switzerland June Zurich 16 8
Reaction - Willis Aug London 30 25
Reaction Sept Brussels 17 8
Reaction - Nigeria Oct Nigeria 20 8
Agile – India Oct New Delhi 20 14
Agile - South Africa Nov Cape Town 15 8
Agile - Indonesia Nov Jakarta 15 12
Total trained 8 156
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Member engagement - eventsMember engagement - events
2013 2012 2011 2010 2009 2008
Events 16 9 11 7 9 9
Delegates attended
867 470 595 422 553 323
Members attended
140 102 128 109 135 102
Countries 60 49 58 52 56 51
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Member to member visitsMember to member visits
• Sharing best practices
• Creating a globally connected network
• Study visits • Leading to joint
ventures
• Sharing best practices
• Creating a globally connected network
• Study visits • Leading to joint
ventures
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Unique Knowledge‘creating the stories’Unique Knowledge‘creating the stories’
1. Newsletters
2. Market Insights
3. Strategic Insights
4. Member stats
5. Social media
1. Newsletters
2. Market Insights
3. Strategic Insights
4. Member stats
5. Social media
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Over 30 reports annually - 2013Over 30 reports annually - 2013
Publication Languages Member/public
Mutual Market Share All Public
Global 500 All Member
Market Insights (12 annual reports) Target audience Public
Strategic Insights (4 reports) All Member
Key Stats Premium, PL, BS, KR All Member
Members Governance and Awards English Member
Reputation report English Member
CEO Insight report All Member
Women CEOs report English, Spanish Member
Longevity of Mutuals English Public
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The ‘Voice’ of the SectorThe ‘Voice’ of the Sector
• 3 editions a year
• Published in 4 languages
• New format
• 3 editions a year
• Published in 4 languages
• New format
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Prospermicroinsurance publication
Prospermicroinsurance publication
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Takaful & Mutualitythe Voice of the Takaful sector
Takaful & Mutualitythe Voice of the Takaful sector
• 2 editions a year
• Joint newsletter with GTG and FIOTC
• 2 editions a year
• Joint newsletter with GTG and FIOTC
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Mutual Market Share & Global 500
Mutual Market Share & Global 500
• Annual ICMIF reports• Six reports completed covering years 2007-2012• Data for nearly 3,500 organisations from 77
countries• Used to build awareness and as an advocacy and
lobbying tool to promote our sector to key stakeholders including regulators, the media, cooperative/mutual owners, general consumer public
• Annual ICMIF reports• Six reports completed covering years 2007-2012• Data for nearly 3,500 organisations from 77
countries• Used to build awareness and as an advocacy and
lobbying tool to promote our sector to key stakeholders including regulators, the media, cooperative/mutual owners, general consumer public
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Mutual Market Infographics
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Market InsightsNational and regional
Market InsightsNational and regional
• USA • Europe • Latin America• Nordic Countries• UK• France• Germany• Canada
• USA • Europe • Latin America• Nordic Countries• UK• France• Germany• Canada
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Strategic InSightsStrategic InSights• CEO insights• Women at the top• Global Reputation report• Telematics• Online Strategies• Member engagement• Marketing case studies• Distribution strategies• Longevity of mutuals• Distinctions and awards• Governance of mutuals• Blog compendium
• CEO insights• Women at the top• Global Reputation report• Telematics• Online Strategies• Member engagement• Marketing case studies• Distribution strategies• Longevity of mutuals• Distinctions and awards• Governance of mutuals• Blog compendium
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The winning insurers of the future will be those that:
The winning insurers of the future will be those that:
1. Are a Professional and well run business
2. Customer-centric • Put customers at the heart of all decisions
3. Have a values-based strategy
4. Communicate those values to all stakeholders
5. Engage with customers/members
6. Listen and respond to customers
7. Are in tune with the changing responsibilities of organisations: • Embed social, environmental and ethical issues
in their strategy
8. Fair and transparent in both reporting and governance
9. Innovative and market leaders
10.Create a culture that actively encourages all the above
1. Are a Professional and well run business
2. Customer-centric • Put customers at the heart of all decisions
3. Have a values-based strategy
4. Communicate those values to all stakeholders
5. Engage with customers/members
6. Listen and respond to customers
7. Are in tune with the changing responsibilities of organisations: • Embed social, environmental and ethical issues
in their strategy
8. Fair and transparent in both reporting and governance
9. Innovative and market leaders
10.Create a culture that actively encourages all the above
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Digital Mutual MessagesDigital Mutual Messages
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Capital and Policyholders’ Surplus 2007-2011
Investment Assets
ICMIF Members’ Key Statistics
Premiums
Product Lines
Balance Sheet
Key Ratios
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New member reportsNew member reports
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Social Media engagementSocial Media engagement
• New web site launching April 2014 – www.icmif.org • Weekly E-news stories • ICMIFtv & YouTube channel over 20,000 views since start• Leaders Blogs around 30 a year• Facebook page launched in April 2012• Active twitter account over 500 followers over 6,000 tweets• Microsites
• All conferences and events• Takaful – www.takaful.coop• Allnations – www.allnations.coop• Development – www.microinsurance.coop• ICMIF Americas – www.icmifamericas.org
• New web site launching April 2014 – www.icmif.org • Weekly E-news stories • ICMIFtv & YouTube channel over 20,000 views since start• Leaders Blogs around 30 a year• Facebook page launched in April 2012• Active twitter account over 500 followers over 6,000 tweets• Microsites
• All conferences and events• Takaful – www.takaful.coop• Allnations – www.allnations.coop• Development – www.microinsurance.coop• ICMIF Americas – www.icmifamericas.org
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Public Relations and Public Affairs StrategyPublic Relations and
Public Affairs Strategy
• The work that ICMIF is doing also helps us in our dealings with regulators.”
• The work that ICMIF is doing also helps us in our dealings with regulators.”
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Increasing the Sector’s Visibility
Increasing the Sector’s Visibility
Objectives
• Greater profile with national government/policymakers
• Greater volumes of mainstream business coverage
• Delivering consistent key messages to external opinion formers
• Identify, promote and mobilise sector leaders to lead global conversations
Objectives
• Greater profile with national government/policymakers
• Greater volumes of mainstream business coverage
• Delivering consistent key messages to external opinion formers
• Identify, promote and mobilise sector leaders to lead global conversations
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Public Affairs and Public Relations Strategy
Public Affairs and Public Relations Strategy
• Map the global regulatory arena• Understand the key influencers• Understand the key topics• Find common cause• Develop consistent messages • Harness the power of ICMIF Leaders
(spokespeople)• Raise awareness of mutuality among key
stakeholders
• Map the global regulatory arena• Understand the key influencers• Understand the key topics• Find common cause• Develop consistent messages • Harness the power of ICMIF Leaders
(spokespeople)• Raise awareness of mutuality among key
stakeholders
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Key regulatory influencers Key regulatory influencers
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Governmental Key Issues (1) Governmental Key Issues (1)
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Governmental Key Issues (2)Governmental Key Issues (2)
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Regulatory Key IssuesRegulatory Key Issues
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The Influencing Tool kitThe Influencing Tool kit
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Key Influencers – Public Relations
Key Influencers – Public Relations
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The News MachineThe News Machine
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Delivery of Key MessagesDelivery of Key Messages
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The Global Mutual CauseThe Global Mutual CauseAIM
Provide a legal framework that both allows and encourages member-owned insurance organisations in all countries.
ISSUE
Mutual and cooperative insurers are only legally allowed to exist as member-owned businesses in approximately 60% of the world’s nations.
Example
In the G20 there are six countries with no or limited mutual insurance law: Brazil, China, India, Indonesia, Russia and South Africa.
AIM
Provide a legal framework that both allows and encourages member-owned insurance organisations in all countries.
ISSUE
Mutual and cooperative insurers are only legally allowed to exist as member-owned businesses in approximately 60% of the world’s nations.
Example
In the G20 there are six countries with no or limited mutual insurance law: Brazil, China, India, Indonesia, Russia and South Africa.
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The Big OpportunityThe Big Opportunity
• Get insurance back on the policymakers agenda
• Promote pro-mutual policies
• Governments want Resilience solutions
• Need solutions by 2015
• Get insurance back on the policymakers agenda
• Promote pro-mutual policies
• Governments want Resilience solutions
• Need solutions by 2015
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Share of voice in the global insurance sector
from 14.4% to 20% by 2020Share of voice in the global insurance sector
from 14.4% to 20% by 2020
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CapitalCapital
Successful profile raising
Regulatory approved Mutual and Co-operative specific Capital Solutions
Successful profile raising
Regulatory approved Mutual and Co-operative specific Capital Solutions
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The Question is….The Question is….
Can you afford not to be part of the fastest growing part of the
insurance industry?
Can you afford not to be part of the fastest growing part of the
insurance industry?