1

US Army Recruiting Command

1

2013 USAREC Soldier and Family Assistance

SurveyG-1

28 January 2014

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SFAB Survey Summary Report

- Survey Purpose: Receive feedback from Soldiers and Families on USAREC quality of life programs and suggestions for improvements.

- Survey was open from 4 Dec 13 to 27 Dec 13.

- Received 960 survey responses

- Four major concerns: > Receiving updated and accurate information on SFA programs > USAREC AS YMCA Gym Program ending > Events affecting Recruiter’s pay: Basic Allowance for Housing and changes in the Special Duty and Assignment Pay. > Awareness issue with the 5 hour Respite Child Care and Plan My Move - Demographics: good representation from military and family members from across command with varying ages and lengths of time in USAREC

- Most popular SFA programs: Army Emergency Relief, Exceptional Family Member Program, AS YMCA Gym Membership Program, Military Family Life Consultant Services , Sexual Harassment and Assault Response Prevention Program (SHARP), overall satisfaction with the Battalion SFAPM

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Regular Army Army Reserve DA Civilian Family Member Other0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

67.3%

10.7% 11.9% 9.5%

0.3%

What is your component?

3 respondents did not answer this question

4

DA Select R

ecruite

r (12 m

onths or le

ss)

DA Select R

ecruite

r

Cadre

Recru

iter (7

9R)

Staff M

ember

Family

Mem

ber0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%

10.3%

28.1%33.5%

15.6%11.6%

What is your recruiting experience?

8 respondents did not answer this question for total of .8%

5

E1 – E4 E5 – E7 E8+ O1 – O3 O4+ Family Member

DA Civilian0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

0.1%

65.1%

5.8%3.3% 1.9%

11.0% 12.1%

What is your rank?

6 respondents did not answer this question for total of .6%

6

Male Female0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%72.8%

26.2%

Are you male or female?

8 respondents did not answer this question for total of .8%

7

21-25 26-30 31-35 36-40 41-45 46-50 51-60 61+0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

4.3%

21.2%

28.1%

16.7%

12.8%

7.8%6.9%

1.9%

How old are you?

4 respondents did not answer this question for total of .4%

8

0 - 12 Months 13 - 24 Months 25 - 48 Months 49 - 96 Months Greater than 8 years

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

16.0% 16.9%

21.2% 20.9%

24.2%

How long have you been assigned to USAREC (in months)?

8 respondents did not answer this question for total of .8%

9

0.7% 0.9% 1.0% 1.5% 1.7%0.9%

0.0%1.0%2.0%3.0%4.0%5.0%

MRB HQ

1st MRB

2nd MRB

3nd MRB

5th MRB

6th MRB

MRB

0.2%1.2% 0.7%

1.5% 1.6% 1.3% 1.5% 1.3% 0.9%

0.0%1.0%2.0%3.0%4.0%5.0%

1st Bde

0.6%

2.1%

0.5%

2.0%1.5% 1.2% 1.6%

3.2%

1.5%

0.0%1.0%2.0%3.0%4.0%5.0%

2nd Bde

0.6%

2.1%

0.5%

2.0%1.5% 1.2% 1.6%

3.2%

1.5%

0.0%1.0%2.0%3.0%4.0%5.0%

3rd Bde

1.3%

2.6% 2.3%

1.0%

4.6%

2.4% 2.6%3.2%

0.0%1.0%2.0%3.0%4.0%5.0%

5th Bde

1.4% 1.6%2.8%

2.1%2.6%

3.8%

1.3%

3.8%

0.0%1.0%2.0%3.0%4.0%5.0%

6th Bde

What battalion are you assigned to?

16 respondents did not answer question for total of 1.7%

10

0 - 12 Months 13 - 24 Months 25 - 48 Months 49 - 96 Months Greater than 8 years

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

26.7%

33.2%

26.5%

6.6%4.5%

How long have you been assigned to your current duty station (in months)?

25 respondents did not answer this question for total of 2.6%

11

(Not Answered) Yes No0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

1.2% 2.0%

96.9%

Have you ever taken advantage of the 5 - hours per month free child

11 respondents did not answer this question for total of 1.2%

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48.1%

18.7%

4.9% 4.7% 3.8% 2.3% 1.8% 1.8% 1.7%0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%

None of the above

Armed Service YMCA gym

membership program

Exceptional Family

Member Program Services

Military Family Life Consultant

Services

Personal Financial

Counselor Services

Beneficiary Counselor & Assistance

Coordinator (BCAC)

Army Emergency

Relief

Army Family Team Building

USAREC Volunteer Programs

In the past 6 months, what programs have you used ?

1.5% 1.3% 1.2% 1.2% 1.1% 1.0% 0.8%4.3%

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%

Sexual Harassment and Assault Response

PreventionProgram (SHARP)

USAREC Family

Advocacy Program

USAREC Financial

Assistance Programs

Exceptional Family

Member Program System

NavigatorServices

Family Member

Employment Assistance

Army Family Action Plan

Program

USAREC Relocation Assistance

Program

(Not Answered)

14 respondents did not answer this question for total of 1.2%

13

14.6%

11.4%10.3%

7.6% 7.6% 7.2%6.0% 5.5%

0.0%2.0%4.0%6.0%8.0%

10.0%12.0%14.0%16.0%

Army Emergency Relief

Exceptional Family Member

Program Services

Armed Service YMCA gym

membership program

Military Family Life Consultant

Services

Sexual Harassment and

Assault Response Prevention

Program (SHARP)

Personal Financial

Counselor Services

Family Member Employment Assistance

Army Family Team Building

Identify the top 5 Soldier & Family Assistance programs.

5.2% 5.1% 4.6% 4.3%2.8% 2.5% 2.1%

3.4%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

16.0%

USAREC Family Advocacy Program

USAREC Financial

Assistance Programs

Beneficiary Counselor & Assistance

Coordinator (BCAC)

USAREC Relocation Assistance Program

Army Family Action Plan

Program

Exceptional Family Member Program System

NavigatorServices

USAREC Volunteer Programs

(Not Answered)

131 respondents did not answer question for total of 3.43%

14

5 - O

utstanding se

rvice

4 - A

bove avera

ge serv

ice

3 - N

eeds m

et

2 - S

ervice

needs im

prove

ment

1 - N

eeds n

ot met

-5.0%0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%

21.5%

11.0%

29.8%

10.3%14.9%

Rate the customer service provided by your battalion Soldier and Family Assistance

120 respondents did not answer this question for total of 12.5%

15

(Not Answered) Yes No0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

1.4%

28.0%

70.6%

Were you aware that your battalion had a "Plan My Move" site on Military Onesource?

13 respondents did not answer this question for total of 1.35%

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(Not Answered) Yes No0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

0.9%7.7%

91.4%

Have you visited the Soldier and Family Assistance Branch website/Facebook page?

8 respondents did not answer this question for total of .8%

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If you answered yes, what is missing? Please list your likes/dislikes

There were 67 free text responses with most common comments being:

Appears to be one of the first places visited when they are becoming a Recruiter or preparing to have a permanent change of station

There were comments for USAREC SFA facebook page in battalion facebook page and vice versa

Need more awareness of USAREC SFA page, there is low percentage of visits and number of comments

Some sample responses below:Clear social media guidance on what audience each level of command should be

reaching. There should be highlighted stories of Soldier in the Command in addition to FS

success storiesPersonality, The USAREC Social Media guide needs to be changed to reflect the CG's intent. As of now, we are only supposed to post links from DoD websites.

Total positive comments: 11 Total needs improvement comments: 15

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(Not Answered) Yes No0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

1.9%

42.1%

56.0%

Have you visited your unit's website or Facebook page?

8 respondents did not answer this question for total of .8%

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If you have visited SFA website, what is missing? Please list your likes/dislikes

There were 196 free text responses with most common comments being:

When pages are up to date and relevant, the unit and family members are satisfied with the Facebook page

There are many unit Facebook pages that need updating

Facebook pages should be used more to assist incoming personnel

Some sample original responses below:The battalion website contains most of the information I require. I would like to

have additional capabilities to build the company sites to make them more useful for families and new Soldiers.

There should be highlighted stories of Soldier in the Command in addition to FS success stories

An area for the frg leader to post things ( I am the frg leader).

Total Needs Improvement Comments: 82Total Positive Comments:46Total Outdated Comments: 22

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Please list any programs that are not currently offered that you would like to see offered.

There were 189 free text responses with most common comments being:

The most common comment was concern for the continuation of the gym/YMCA program . More assistance with employment and childcare. Additional BOSS/MWR events and support

Some sample original responses below: Programs that improve quality of life for families and soldiers. Programs that provide the

community information that is normally available through your ACS office. Scream Free classes, they had them at my last installation but I didn't get the chance to

attend. I would love to see AFTB offered and when AFAP is coming - way more notice of this to

families within the battalion. There is no volunteer or FRG programs. I attempted to get the Battalion FRG off the ground and received NO support from any leadership.

There should be someone from Battalion sending SMEs to the company level to speak to families at FRG Mtgs

Total comments listing YMCA/gym membership: 35Total comments stating they were uninformed about the SFAB Programs: 18Total comments listing BOSS: 11Total comments listing childcare: 7Total comments listing FRG: 6Total comments listing BAH/Housing: 5Total comments listing marriage retreats: 4

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Please add any comments on how you feel USAREC could improve quality of life support to Soldiers and their Families.

There were 389 free text responses with most common comments being:

When pages are up to date and relevant, the unit and family members are satisfied Return to normal standard scheduled hours Re-evaluate BAH for housing rate and reduction of SDAP

Some sample original responses below: USAREC ruined my marriage, and did NOTHING to help, and didn't care when it was

over make sure that before you call a soldier on move ask if he is EFMP or not then talk

about what he needs for that move We don't need to PCS every three years. My last move has cost me and my family

$1900 per month because my spouse had to quit a good paying job in this economy and has yet to find a job at our new location.

A travel team to support families that do not live in the battalion footprint. Program for daycare and a gym membership since we do not live near a post where

these things are free SFA provides a multitude of services to our members. I have especially enjoyed the

financial counseling and family support services because my family was at stake; marriage was crumbling, son was having a meltdown, my daughter is an EFMP.

Continue taking care the soldiers and their family as my unit and Bn does now. Always taken care. As a spouse that "endured" legacy, the quality of life has improved significantly from previous yrs.

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Please add any comments on how you feel USAREC could improve quality of life support to Soldiers and their Families.

Summary Totals of Comments Submitted:

Total comments about YMCA: 33Total comment about work hours: 27Total comments about BAH/Housing: 25Total comments about SDAP: 21Total comments about Sponsorship: 9Total comments about EFMP: 8Total comments about FRG: 8Total comments about respite/childcare: 7Total comments about BOSS: 4

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Strategies for Marketing SFA Program and Services

Coordinate with ARC for SFA to receive POC info on incoming Spouse and children to send the Spouse Welcome Packet and Resource Guide

SFA provide Company Commanders a Family Program Checklist highlighting information about SFAB Programs and ICE to pass to Soldiers, Spouses

SFA provide Newcomers Orientation twice a month via teleconference to welcome new Spouses and provide them with information on SFAB Programs

Synchronized and Coordinated effort on marketing strategies, with all BDE/BN SFAs and HQ USAREC SFAB, posting information on all Facebook sites simultaneously, to be in sync with marketing our programs and services . Will allow us to know what is being presented across the command via Facebook.

Printed copies of USAREC Family Strong Resource Guides for Recruiting Companies and Centers

SFAB Family Program Banners in Companies/Centers/ARC to promote all USAREC SFA programs

TRICARE presentations at ARC

More marketing materials, i.e., posters, pamphlets, handouts, etc at Centers, Companiesand ARC