2013 training meeting physical security. locksmith service 1-888-707-0163 confidential
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2013 Training Meeting2013 Training Meeting
Physical Security
Locksmith Service
1-888-707-0163
Confidential
*NEW* Locksmith Re-keying•We will NOT be automatically changing locks•We will NOT be re-keying any exterior doors unless otherwise noted in the lease and submitted through the portal locksmith form. These will be Front Doors ONLY•Manager’s Office Door re-key:
• If keys are available, use those keys and NOT change the lock• If keys not available, MUST be re-keyed using the portal locksmith form
•The front door and manager’s office door will be re-keyed when there is a management change•Please give 24-48 hours notice when possible to ensure availability and reduce cost.•Exceptions May Apply
1-888-707-0163
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*New* Locksmith request form•Safe service requests have been added
– Must supply safe serial # and combination
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Emergency (same day) ServiceEmergencies include: repairs after a break-in, lockouts, re-key after key holder termination, or to secure a store. 1.Call LP during normal business hours weekdays2.Call Academy’s 24/7 hotline 1-888-707-01633.Call POS after hours
For any questions, estimated arrival time, or concerns you may e-mail Academy Locksmith management 24/7 at:
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AlarmsAlarms
• Spirit has attempted burglaries every year.• A burglary causes damage to the store, POS,
and safe, as well employee anxiety and loss of revenue.
• The security system will alarm audibly to scare away intruders, notify the store staff by phone, and dispatch police.
• If an alarm is not installed, plugged in, and activated, it will do nothing for you!
• Alarms should be ordered and installed soon after taking possession and prior to receiving merchandise
How to orderHow to order• The alarm order form is
under the “Forms” tab on the store portal.
• Only order alarms for your own stores.
• You must have a store # to order an alarm.
• Alarms will ship via FedEx ground.
• Mall stores do not receive alarms.
Alarm PermitsAlarm Permits• Some Municipalities require alarm permits.
Please check with your local Police Department for every alarmed store.
• Be sure to contact Laura Powers (ext. 5504) or Chris Gold (ext. 5368) to determine if an alarm permit has been pulled for your store.
• Police departments will not respond to alarm calls from systems that are not permitted.
• Heavy fines are received in the event of a false alarm with no permit.
• Be sure to mention the permit is for a temporary business, sometimes permit fees will be pro-rated.
Alarm CodesAlarm Codes• To add, remove, or change a code, call Loss Prevention Code
Distribution Line 609-645-5644 during normal business hours.
• You need to call for your installer alarm code at least 2 hours prior to installing the alarm.
• Every member of management has their own personal code.
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InstallationInstallation
• The DSM must install the alarm.• Improper installations lead to
malfunctions, false alarms, and broken equipment.
• GuardMe has been instructed to only active alarms when called by a DSM.
• The cost of abused alarm systems will be deducted from end of year bonuses.
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LabelingLabeling• Each alarm will have a label with
the assigned store and account numbers inside the box.
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InstallationInstallation
• Alarms must be installed in the location assigned on their shipping label.
• Alarms are programmed to request police to the store they are shipped for. If installed elsewhere, the police will go to the wrong location.
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Alarm SystemAlarm System• Upon receipt inspect your alarm
and document any damage.• Call Loss prevention with any
issues.
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ContentsContents
• 1 Alarm Panel• 4 motion sensors• 1 AC Adaptor• 1 RJ31X Jack• Instructions• Alcohol Prep wipes• 1 Spare set of batteries• GuardMe Window stickers
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EquipmentEquipment• We have three models of alarm panels.
All function the same.
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HONEYWELL
<->
GE->
GSM Cellular AlarmsGSM Cellular Alarms
• All stores will now receive alarm panels with built in GSM cellular communicators.
• GSM panel account numbers are formatted E4#####
• Once motions are installed, simply plug into power and call GuardMe to test in.
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GSM Cellular AlarmsGSM Cellular Alarms
• The cellular chip is installed next to battery in each alarm panel
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Telephone ConnectionTelephone Connection• Do NOT use, will not work
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Motion SensorsMotion Sensors• We have four models of motion sensors.
3 models are compatible with the Honeywell system and the fourth is for the GE system.
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New Motion SensorsNew Motion Sensors• Hold 3 batteries securely• Wall mounting bracket• Ship with batteries installed in standby
mode.
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New Motion SensorsNew Motion Sensors• High efficiency model holds 1 battery
securely• Back cover removes easily for wall
mounting• Ships with battery installed in standby
mode.
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Standard Motion SensorStandard Motion Sensor• Uses two batteries.• Mounts directly to wall.
• Ship with batteries removed.
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GE Motion SensorGE Motion Sensor• High efficiency model holds 1 battery
securely• Mounts directly to wall.• Ships with battery installed in standby
mode.
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Motion Sensor PlacementMotion Sensor PlacementMotion #2: The main entranceMotion #3: The office/safeMotion #4: Sales floor/Cash & WrapMotion #5: The backroom/back door
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Alarm SystemAlarm System• After inspecting your alarm panel plug
it into 110V AC power as soon as possible. If the alarm is not powered within 5-10 days after GuardMe ships, the cellular account will need to be reset during activation!
• This step is important to prevent any delays from AT&T during activation!!!
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InstallationInstallation
• You must install the alarm within 6’ of a 110V outlet, which is powered 24/7.
• Secure the power cord to prevent it from being tripped over. Taping it to the ground is fine.
• Each Alarm includes one RJ-31X jack. Only use this jack if GuardMe cannot establish a cellular connection with the panel.
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InstallationInstallation• The alarm panel must be attached
to the wall via screws.• Motion sensors should mounted
with screws when possible. • Adhesive on Motion sensors is to be
used only when screws cannot. • Use included alcohol wipes to clean
surfaces prior to using adhesive.
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InstructionsInstructions• An install guide is packed in with
each alarm• For more guidance, see the
instructional videos posted at: www.GuardMeSecurity.com
• Username: spirit_DSM• Password: spiritdsm
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GuardMe WebsiteGuardMe Website
Great resource
for instructions
, FAQ’s, training
videos, and live alarm reporting.
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Installation RecapInstallation Recap• Call LP for Alarm Codes at 609-645-
5644• Wall mount motion sensors, install
batteries.• Wall mount the alarm panel, connect
keypad battery, then plug into power outlet.
• Call GuardMe’s Spirit Hotline Number 732-784-6675 to Activate and test the system
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ActivationActivation• The DSM must call GuardMe to
activate the alarm. Again, do this after the system is completely installed.
• Call 1-732-784-6675 Hours are 7:30AM – 9PM EST M-F Saturday 7:30AM – 5PM EST
• You must do this while there are no customers in the store.
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Using the AlarmUsing the Alarm
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Honey Well panel
Using the AlarmUsing the Alarm
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*NEW * GE panel
MonitoringMonitoring• Exception Reports will be e-mailed daily.
These will notify if your stores were early/late/failed to open or close.
• You may monitor all of your stores activity online at: www.GuardMeSecurity.com
• Username is the alarm’s account # (E4*****)
Password is your 4 digit alarm code• Contact LP if you do not receive exception
reports starting Monday 9/16.
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Activated AlarmActivated Alarm• If the alarm sounds, the store will be
called, then the first contact on the call list. If no person with an alarm code answers at either number, police will be dispatched.
• Do not call the alarm company on the store phone, they will call you.
• A key holder should respond to the store for actual alarms, but not enter the area until police are present.
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False AlarmsFalse Alarms• False alarms are very expensive and
frustrating for Police• Prevention:
– Install motion sensors securely so they will not fall from the wall. (use screws when possible)
– Ensure all key-holders know their codes, and understand how to operate the alarm.
– Do not hang any decorations directly in front of motion sensors.
– make sure you have successfully permitted your alarm system before activating the alarm system with your municipality
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Wireless RepeatersWireless Repeaters• Used for extremely large stores.• Must be requested • Please return if found.
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Tech SupportTech Support• If you have a problem that is not
addressed by the instructions, call the GuardMe Spirit hotline 1-732-784-6675
• There will be representatives available for troubleshooting 24/7
• Call may be answered by a recording of basic troubleshooting tips. Please hold in queue for a live person.
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Problems?Problems?• If all else fails, e-mail
• This e-mail address will notify Spirit and GuardMe Senior Management of any problems that could not be resolved by tech support, customer service issues, or any concerns you may have.
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End of SeasonEnd of Season
• Please pack alarms in the original package they were sent in.
• Be sure to protect motion sensors.• A prepaid FedEx return shipping label
is included with each alarm. Use this to return the alarms to GuardMe Security.
• PLEASE DO NOT put alarms in Packrat containers.
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• Deductions will be made from end of season bonuses for abused alarms.
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